JPH067384B2 - Monitoring method for automated transaction equipment - Google Patents

Description

Description: FIELD OF THE INVENTION The present invention relates to a method of monitoring an automatic transaction device that executes transactions such as deposit payment and deposit by customer operation, and more particularly to a monitoring device that monitors the automatic transaction device. The present invention relates to a method of monitoring an automatic transaction device suitable for switching.

[Background of the Invention]

Many automatic transaction devices have already been operated in financial institutions, contributing to automation and labor saving of deposit and withdrawal transaction operations of financial institutions and improvement of customer service. However, since the automated teller machine is used by an unspecified number of customers and is operated in various environments, various troubles such as troubles due to customer operation mistakes and breakdowns of various parts of the automated teller machine may occur. There is. Therefore, in general, in preparation for such a failure occurrence, a monitoring device for an automatic transaction device is placed at the hand of a staff member on standby, and when a failure occurs, the staff member judges the status of the failure by the monitoring device and the customer It guides the operation of and handles faults.

By the way, in recent social conditions, financial institutions such as banks tend to increase holidays and shorten working hours. But,
From the customer's point of view, it is preferable that the window business hours such as payment and payment are long. Therefore, it is required to lengthen the operating time of the automated teller machine, but in that case, due to the working hours of the attendant, a time when the attendant is absent during the operating time of the automated teller machine. If a failure occurs in the automatic transaction device during the absence of the clerk, the failure processing by the user is impossible and the transaction business is delayed. In order to avoid such a situation, it is possible to leave another person in charge during the operating hours of the automatic transaction device, but this is not preferable because it saves the labor of the financial institution and goes against the social situation.

Therefore, in order to solve the above-mentioned problem, a technique has been developed in which a remote monitoring device provided in a remote monitoring sensor monitors an automatic transaction device during a time period when an attendant is not present.
For example, Japanese Patent Publication No. 58-62761 discloses an invention in which the detection circuit detects the power on / off of a monitoring device in a store, and when the power is off, the switching device switches the monitoring of the automatic transaction device to the remote monitoring device. Is disclosed.

However, the invention described in JP-A-58-62761 has the following problems. That is, (1) a power on / off detection circuit and a switching device are required. (2)
When operating the monitoring device itself, such as when testing the monitoring device with the power to the monitoring device in the store turned on (unit test), should the power on / off detection circuit be killed? , A special operation such as setting the switching device to the monitoring mode of the remote monitoring sensor is required. (3) The switching device forcibly switches the monitoring device by the relay circuit even when information is being transmitted and received between the automatic transaction device and the monitoring device in the store or the remote monitoring device. Therefore, the status of the transmission / reception information may become abnormal at the time of switching.

[Object of the Invention]

The present invention has been made in view of the above-mentioned problems of the prior art, does not require special hardware, does not require special processing even when performing a unit test, and transmits / receives when switching the monitoring device. It is an object of the present invention to provide a method of monitoring an automatic transaction device that can prevent the status of information from becoming abnormal.

[Outline of Invention]

The monitoring method of the automatic transaction device of the present invention assigns priority to all of the plurality of monitoring devices and accepts only the polling output from the monitoring device with the highest priority among the monitoring devices outputting the polling. The automatic transaction device is monitored by a monitoring device that outputs the polling.

Example of Invention

Hereinafter, the present invention will be described in more detail with reference to the embodiments shown in the accompanying drawings.

FIG. 1 is a block diagram showing an example of an automatic transaction device monitoring system for implementing the automatic transaction device monitoring method of the present invention. As shown in the figure, the store 2 has automatic transaction devices 1a, 1
b, the in-store monitoring device 3 and the monitoring network control device 6 are provided, and the remote monitoring sensor 5 is provided with the remote monitoring device 4.

The in-store monitoring device 3 is provided in order to detect a failure occurrence in the automatic transaction devices 1a and 1b, call a customer, and the like. Further, the remote monitoring device 4 is provided in order to respond to a failure occurrence detection of the automatic transaction devices 1a and 1b and a call of a customer when the store 2 has no staff member. The monitoring network control device 6 includes automatic transaction devices 1a, 1
It is determined whether the monitoring device for monitoring b is the in-store monitoring device 3 or the remote monitoring device 4, and the connection switching control between the in-store monitoring device 3 and the remote monitoring device 4 is performed according to the determination. As shown in the figure, the monitoring network control device 6 includes a connection part 7 with the automatic transaction devices 1a and 1b, a connection part 8 with the in-store monitoring device 3, a connection part 9 with the remote monitoring device 4, and a connection control. And a microphone processor 10 for performing.

When a failure or abnormality is detected in the automatic transaction device 1a or 1b, the failure information is sent to the monitoring network control device 6.
Further, when the customer is confused about the operation and presses the clerk call button of the automatic transaction device, the clerk call information is similarly detected.

The monitoring network control device 6 always detects the presence or absence of polling from the in-store monitoring device 3. When the polling is sent from the in-store monitoring device 3, the microprocessor 10 of the monitoring network control device 6 irrespective of the presence or absence of polling from the remote monitoring device 4 and the in-store monitoring device 3 and the automatic transaction devices 1a and 1b. And are connected (in-store monitoring mode). Further, when the polling is not sent from the in-store monitoring device 3, the microprocessor 10 of the monitoring network control device 6 responds to the polling from the remote monitoring device 4 and responds to the remote monitoring device 4 and the automatic transaction device 1a. , 1b are connected (outside store monitoring mode). The in-store monitoring device 3 does not send polling when an employee is not present in the store 2 and the power is off, and when the in-store monitoring device 3 performs a unit test.

Therefore, while the store 2 is absent, the outside monitoring mode is set, and failure information and call information issued from the automated teller machines 1a and 1b are received by the remote monitoring device 4 and are sent to the staff in the remote monitoring center 5. Be informed. Accordingly, the clerk can take necessary measures such as suspension of transaction from the remote monitoring center 5 according to the contents of the failure by another means (not shown), and also respond to the customer's call by using a telephone or the like to confirm the transaction operation. Guidance, etc.

When the employee goes to the store 2 during working hours and turns on the power of the in-store monitoring device 3, polling is sent from the in-store monitoring device 3 to the monitoring network control device 6. The monitoring network control device 6 detects this polling, enters the in-store monitoring mode, and performs switching connection from the in-store monitoring device 3 to the remote monitoring device 4. After that, the monitoring network control device 6 transmits the information received by the connection unit 7 to the in-store monitoring device 3 through the connection unit 8.

Therefore, when trouble information or call information is generated, necessary measures are actually taken on the spot based on the information received by the staff waiting for the trouble information.

When the working hours are over and the clerk turns off the power of the in-store monitoring device 3, the remote monitoring device 4 is switched to the in-store monitoring mode again.

Next, the operation at the time of switching between the in-store monitoring mode and the outside monitoring mode will be described in detail with reference to FIGS. 2 (a), (b), (c), and (d).

FIG. 2A shows a case where the in-store monitoring device 3 in the store 2 is powered on and polling is transmitted from both the remote monitoring device 4 and the in-store monitoring device 3. In this case, the polling from the remote control device 4 is ignored, the polling is accepted from the in-store monitoring device 3, and the in-store monitoring mode is set. Then, the fault information and the call information from the automatic transaction devices 1a and 1b are picked up by the polling of the in-store monitoring device 3 and displayed.

FIG. 2 (b) shows the operation when the power supply of the in-store monitoring device 3 is turned off and the polling is not transmitted. In this case, the monitoring network control device 6 detects the polling stop (timeout), and the automatic transaction device 1a,
Issue a reset command to 1b, and store monitoring device 3
From the remote monitoring device 4 to the outside monitoring mode. The automatic transaction devices 1a and 1b thereby restore the connection status with the monitoring network to the initial state and send the initial information to the monitoring network control device 6. That is, the automatic transaction device 1a,
When the call information or the like is sent from the 1b to the in-store monitoring device 3 as fault information, the information is initialized and again sent to the remote monitoring device 4 of the remote monitoring center 5 as the initial information. This prevents the status of the transmission / reception information from becoming abnormal when the monitoring device is switched.

FIG. 2C shows the operation in the out-of-store monitoring mode in which the power of the in-store monitoring device 3 is off. In this case,
Fault information and call information from the automatic transaction devices 1a and 1b are
It is picked up and displayed by polling from the remote monitoring device 4.

FIG. 2D shows the operation when the power supply of the in-store monitoring device 3 is turned on and the sending of polling is started. That is, when detecting the polling from the in-store monitoring device 3, the monitoring network control device 6 issues a reset command to the automatic transaction devices 1a and 1b, and at the same time ignores the polling from the remote monitoring device 4. Automatic transaction device 1a,
1b initializes the connection status with the supervisory network by this reset command and sends the initial information to the supervisory network controller 6. The monitoring network control device 6 transfers information in response to polling from the in-store monitoring device 3. As a result, the out-of-store monitoring mode is switched to the in-store monitoring mode.

Although the monitoring network control device 6 is provided separately from the automatic transaction devices 1a and 1b in the above embodiment, the monitoring network control device 6 may be provided individually in each automatic transaction device 1a and 1b. It is possible. In this case, the automatic transaction device 1
The above functions can be easily realized by using the processors in a and 1b.

According to this embodiment, the following effects can be obtained.

(1) Monitoring can be switched without requiring a power on / off detection circuit and a connection switching device. (2)
Even if the in-store monitoring device 3 is performing a unit test,
By stopping polling, it is possible to switch to the monitoring state from the remote monitoring device 4. (3) When switching the monitoring device,
Since the automatic transaction devices 1a and 1b are reset and then restored to the initial state, it is possible to prevent the status of the transmission / reception information from being abnormal when the monitoring device is switched.

〔The invention's effect〕

As is apparent from the above invention, according to the present invention, the monitoring device can be switched without the need for a power on / off detection circuit or a switching device for physically switching the line. Therefore, it is possible to monitor the automatic transaction device even when the clerk is absent. Moreover, when the monitoring device is switched, it is possible to effectively prevent the status of the transmission / reception information from becoming abnormal.

[Brief description of drawings]

FIG. 1 is a block diagram showing an example of a monitoring system for an automatic transaction apparatus for carrying out the method for monitoring an automatic transaction apparatus according to the present invention, and FIGS. 2 (a), (b), (c) and (d) are the first. It is explanatory drawing which shows operation | movement of the monitoring system of the automatic transaction apparatus shown in FIG. 1a, 1b ... Automatic transaction device, 2 ... Store, 3 ... In-store monitoring device, 4 ... Remote monitoring device, 5 ... Remote monitoring center, 6 ... Monitoring network control device, 7, 8, 9 ... Connection part, 10 ... Microprocessor .

Claims (1)

[Claims] 1. A monitoring device for monitoring an automatic transaction device, comprising an automatic transaction device for performing transactions such as deposit payment and deposit by a customer operation, and a plurality of monitoring devices for monitoring whether or not the automatic transaction device is out of order. In the method for monitoring the automatic transaction device, the polling is output from the monitoring device with the highest priority among the monitoring devices that output polling by prioritizing all of the above-mentioned monitoring devices. A method for monitoring an automatic transaction device, wherein the automatic transaction device is monitored by a monitoring device that receives only the information and outputs the polling.