JPH0823906B2 - Transaction processor - Google Patents

Description

Description: TECHNICAL FIELD OF THE INVENTION The present invention relates to a transaction processing device such as an automatic ticket vending device, and in particular, the present invention relates to a specific content or location of an abnormality occurring in the device. The present invention relates to a transaction processing device having a notification function.

<Summary of the Invention> The present invention displays the operating state of the device in a normal state where the abnormal part is not detected and displays the abnormal part in the device for displaying the abnormal part in the device. When detected, the configuration of the device is displayed using the generic name of each component, and the component including the abnormal part is displayed in a state different from other components. Further, when there is an input operation by a staff member corresponding to this display, the display of the display means is switched to display the detailed configuration of the component section in which the abnormality has occurred using the names of the respective parts and The part where the is occurring is displayed differently from other parts.

<Background of the Invention> For example, in a conventional automatic ticket vending machine, a clerk operation section is provided on the back of the apparatus, and a lamp group including light emitting diodes for notifying the clerk operation section of an abnormality of the apparatus and the cancellation of the abnormal state. A group of switches is provided for dealing with customers when trouble occurs. The specific contents of each lamp and each switch are marked, but it is not easy for an unfamiliar staff to use these switch groups, and for that purpose, it is necessary to fully understand the functions of each part of the device. was there. Also, the lamps and switches mentioned above
Since they are arranged in a very high density, there is a problem that a staff member mistakenly operates a switch or the like when an abnormality occurs.

<Objects of the Invention> The present invention is intended to solve the above problems, and provides a transaction processing apparatus that enables even an inexperienced staff member to easily and accurately grasp an abnormal portion and appropriately cope with the abnormal state. The purpose is to

<Structure and Effect of the Invention> The present invention relates to a transaction processing device having an abnormality occurrence part detection means for detecting an abnormality occurrence part in an apparatus, and a display means for displaying the abnormality occurrence part, wherein the abnormality occurrence part is When the abnormality occurrence portion is not detected by the detection means, the display means displays the operation state of the device on the display means, and the display means according to the detection of the abnormality occurrence portion by the abnormality occurrence means. , The configuration inside the device is displayed using a generic name of a group of parts included in each constituent part, and the display of the constituent part including the detected abnormal part is controlled in a state different from the display of other constituent parts. Second
The control means, the input means provided corresponding to the constituent part including the abnormality occurrence part, and the configuration in the constituent part including the abnormality occurrence part on the display means according to the input from the input means. Third control means for displaying by using the names of the respective parts included in this constituent part and for controlling the display of the abnormal part detected by the abnormal part detecting means in a state different from the display of other parts. It is equipped with and.

According to the present invention, the display unit displays the operating state of the device when the abnormality is not detected and is normal, and the information regarding the abnormal portion when the abnormality is detected. Furthermore, when an abnormality occurs, first, the overall configuration of the apparatus is displayed using the generic name of each component, and the component including the abnormal portion is displayed in a state different from other components. After that, when the staff member inputs to this component, the detailed configuration of the component including the abnormal part is displayed using the name of each part, and the part in which the abnormality occurs It is displayed in a state different from the part.

Thus, when an abnormality occurs, the clerk first grasps at which position of the device the abnormality is occurring, and then, in which part of this component part the abnormality is detected together with the position of the portion. It is possible to grasp the situation, and it is possible to promptly deal with the abnormal state that is occurring.
Moreover, since the operating state of the device in a normal state and the information relating to the abnormal portion in the event of an abnormality are displayed by one display means, the staff can easily grasp all the information relating to the device and the manufacturing cost of the device. It has the effect of reducing

<Description of Embodiments> FIG. 1 shows an automatic ticket vending apparatus according to an embodiment of the present invention. A customer service section (not shown) is provided on the front surface of the apparatus and a staff operation section 1 is provided on the rear surface of the apparatus. Includes a coin mechanical unit 2, a building mechanical unit 3, a thermal printing mechanical unit 4, a digital printer unit 5, a control device 6, and the like.

The clerk operation unit 1 is a part for notifying the clerk of the abnormality of the machine or the like, and for the clerk to perform necessary operation. In the illustrated example, the optical sensor type display unit 7 is provided at the upper position.
A power switch 8 is provided. The display unit 7 is, for example, a CRT screen with a touch panel overlaid thereon, and it is possible to give a predetermined input command by touching a character or figure displayed on the screen with a finger. There is.

FIG. 2 shows a circuit block diagram of the above-mentioned automatic ticket vending apparatus. Each of the customer service section 9, the clerk operation section 1, the coin mechanical section 2, the bill mechanical section 3, the thermal printing mechanical section 4, and the digital printer section 5 is provided with these sections. Sub CPU for controlling
10 to 15 (hereinafter, referred to as “S-CPU”) are connected, and each S-CPU is further connected via a transmission line 16 to a main CPU (hereinafter, referred to as “S-CPU”).
"M-CPU") 17 is connected.

Although not shown in the figure, the customer service section 9 includes a money slot, an input amount indicator, an account selection switch, a ticket / change discharge port, etc., and discharges a ticket or change according to a money input operation or a switch operation by a customer. . The coin mechanical unit 2 determines whether or not the inserted coin is true or false, counts it, etc. in the S-CPU 12, transmits the result to the M-CPU 17, and executes an operation such as change discharge according to a command from the M-CPU 17. The bill mechanism unit 3 performs authenticity determination and counting of inserted bills in the S-CPU 13, transmits the result to the M-CPU 17, and fetches and returns inserted bills according to commands from the M-CPU 17. The thermal printing mechanism unit 4 prints a ticket, and the digital printer unit 5 prints out sales data and the like.

The M-CPU 17 constitutes the control device 6 together with the S-CPUs 10 to 15, and controls the operation of each of the above-mentioned device units in addition to the display operation of the display unit 7 described below.

3 to 6 show examples of screens displayed on the display unit 7 of the staff operation unit 1. FIG. 3 shows a normal display screen A displayed when the automatic ticket vending machine is operating normally.
In addition to each data of the input amount of money and the change amount of money for the current ticketing operation, each data of the total number of issued tickets and the total amount of sale is displayed. FIG. 4 is a first abnormality display screen B that appears when an abnormality occurs in the apparatus. Each section in the apparatus is shown in the figure and the abnormality occurrence site (in the example shown, the coin mechanical section and the thermal printing mechanism). (Part) can be distinguished from other parts and is displayed in color (for example, red). FIG. 5 is a second abnormality display screen B1 showing the details of the abnormality occurrence part in the coin mechanical section, and FIG. 6 is a second abnormality display screen B2 showing the details of the abnormality occurrence part in the thermal printing mechanism section. Is. Both screens show the details of each part and display the abnormal part (100 yen inspection part in Fig. 5, roll paper in Fig. 6) in a different color (eg red) from other parts. are doing.

In each of the above error occurrence screens, the confirmation section is located at the bottom right position in the figure.
18 is displayed. The confirmation unit 18 is a unit for inputting an instruction to the control device 6 that the abnormality has been resolved.

FIG. 7 shows the operation of the automatic ticket vending machine and the operation flow of the clerk corresponding to the operation. At the start of FIG. 7, the automatic ticket vending machine operates normally, and the display section of the clerk operation section 1 is shown. A normal display screen A shown in FIG. 3 appears at 7.

If it is assumed that an abnormality has occurred in the coin mechanical unit 2 and the thermal printing mechanical unit 4 at the same time during the operation of the apparatus, the process proceeds from step 21 to step 22 in FIG. 7 and the screen of the display unit 7 is normally displayed. The screen A is switched to the first abnormality occurrence screen B shown in FIG. 4, and the operator is informed of the abnormality occurrence location. The clerk first recognizes that the abnormality occurrence location is the coin mechanism section 2 and the thermal printing mechanism section 4 on the screen B, and first confirms the more detailed abnormality occurrence location, the display section of the coin mechanism section on the screen (fourth In the figure,
Touch the area shown by the diagonal lines with your finger (step 23). As a result, the screen of the display unit 7 is switched to the second abnormality occurrence screen B1 (see FIG. 5) showing the details of the coin mechanism section, and the staff member is informed of the abnormality occurrence site in the coin mechanism section. The clerk
It is understood from the screen B1 that the abnormal portion is the 100-yen inspection section, and then this inspection is performed to eliminate the cause of abnormality such as coin jam (step 25). When this work is completed, the clerk inputs a command to the control device 6 to eliminate the abnormality, so that the confirmation unit 18 in the screen B1 is brought into contact with a finger (step 2).
6). As a result, the screen of the display unit 7 switches to the first abnormality occurrence screen B1 (step 27), but the abnormality display of the coin mechanical unit disappears due to the abnormality cause removing work, and only the abnormality display of the thermal printing mechanical unit remains. ing.

Thus, in order to know the details of the abnormality occurrence site, the staff member can display the details of the thermal printing mechanism section (see FIG. 4,
A portion (shown by diagonal lines) is brought into contact with a finger so that a second abnormality occurrence screen B2 showing details of the thermal printing mechanism portion appears on the display portion 7 (steps 28 and 29). The clerk recognizes from the screen B2 that the abnormal portion is roll paper, then inspects the roll paper, and removes the cause of the abnormality such as paper shortage (step 30). After the completion of work such as replenishment of roll paper, a finger is brought into contact with the confirmation section 18 in the screen B2 to input an input to the control device 6 to correct the abnormality (step 31). The screen 7 returns to the normal display screen A shown in FIG. 3, and the device restarts the ticket issuing operation again (steps 32 and 33).

In the above embodiment, only the abnormal part is displayed on the screen. However, the present invention is not limited to this. For example, a method of removing the cause of the abnormality corresponding to the abnormal part (for example, a roll paper supply method) is displayed on the screen. It is also possible.

[Brief description of drawings]

FIG. 1 is a rear view of an automatic ticket vending apparatus according to an embodiment of the present invention, FIG. 2 is a block diagram showing an example of a circuit configuration of the apparatus, and FIGS. 3 to 6 are explanatory views showing a display screen of a display section. FIG. 7 is a flowchart showing the flow of the operation of the apparatus and the operation of the staff. 1 ... Staff operation unit, 6 ... Control device 7 ... Display unit, 18 ... Confirmation unit B, B1, B2 ... Abnormality display screen

Claims (1)

[Claims] Claim: What is claimed is: 1. A transaction processing apparatus comprising: an abnormality occurrence part detection means for detecting an abnormality occurrence part in the apparatus; and a display means for displaying the abnormality occurrence part, wherein the abnormality occurrence part detected by the abnormality occurrence part detection means. Is detected, the first control means for displaying the operating state of the device on the display means, and the abnormality occurrence portion detected by the abnormality occurrence means,
The display means displays the internal structure of the apparatus by using a generic name of a group of parts included in each constituent part, and the display of the constituent part including the detected abnormality occurrence part is different from the display of other constituent parts. Second control means for controlling display in a state, input means provided corresponding to a component including the abnormality occurrence site, and the abnormality occurrence site on the display means in response to an input from the input means. In addition to displaying the configuration in the constituent part including the name of each part included in the constituent part, the display of the abnormal part detected by the abnormal part detecting means is displayed in a state different from the display of other parts. A transaction processing device comprising a third control means for controlling.