JPH0969123A - Work support device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it unnecessary to consider a worker's state and to prevent the generation of omission or errors in necessary information at the time of requesting a work by retrieving a table of relational information required to be inputted for the working contents of a selected working item from a data base, displaying the table and inputting the table to the displayed column of relational information to be inputted. SOLUTION: At the time of requesting work, a request function 22 displays a table of workers on a worker specification screen, displays a request slip for a worker specified on the worker specification screen, retrieves a table of working items to be inputted to work items on the displayed request slip from a data base 11, and displays the retrieved table. When a working item is selected from the working item list of the displayed request slip, a table of relational information related to the working contents of the selected working item and required to be inputted from a data base 9, displayed and inputted to the column of relational information to be inputted to prepare a work request slip.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work support device for supporting work requests.

[0002]

2. Description of the Related Art Conventionally, communication related to general work such as work management is carried out by electronic means such as OA tools and paper-based slips, but all of them are in a position to order work. On the other hand, it will be more efficient. This was intended to solve the problem of "how to allocate work."

[0003]

Since the above-described work management of the related art requests a work on a paper slip or an electronic slip from the viewpoint of the client who orders the work, the worker who receives the work request. From the standpoint of, there were problems such as “instructions were given without sufficient information necessary for work” and “inconsistent work instructions came”. In order to achieve these consistency, the worker makes adjustments among the parties concerned and asks back the necessary information to build a work request relationship in a situation where extra time is required in addition to the actual work. Therefore, it has been difficult to make a smooth work request in a new work environment such as a distributed environment or a staggered work environment.

The present invention solves these problems.
The purpose is to consider the situation of the worker when the client requests the work, to eliminate the leak and error of necessary information, and to support the consistency check.

[0005]

[Means for Solving the Problems] Means for solving the problems will be described with reference to FIG. In FIG. 1, the reference function 21 performs various references.

The request function 22 creates a request slip and requests a work. The reporting function 23 reports when work is completed. Next, the operation will be described.

At the time of work request, a list of workers requested by the request function 22 is displayed on the worker specifying screen, the request form of the worker specified on this worker specifying screen is displayed, and then this is displayed. The work item list that can be input to the work item on the request form is searched and displayed from the database, and the work for the work item selected when the work item is selected from the work item list on the displayed request form With respect to the contents, a list of related information required to be input is searched for and displayed from the database, and when input is made in the field of the related information required to be input, a work request slip is created and a work request is made.

At this time, when the reference function 21 displays the worker list, the worker list is displayed in the order of the number of unprocessed workers. Further, when the reference function 21 displays the worker list, the unprocessed work content list is also displayed for each worker.

When a work item is selected from the work item list on the request form in which the request function 22 is displayed, a list of requested work contents is displayed for the work contents for the work item selected. ing.

Further, when the request function 22 selects an item on the related information list that needs to be input, a list of inputtable keyword information is displayed and the selected information is input.

Further, the request function 22 discriminates whether or not all of the required input fields on the related information list that need to be input are input or selected, and the work is requested only when all of them are input or selected.

When the report function 23 selects from the unprocessed work list of the requested work, the database is searched to display the work content screen, and the work end is selected on the report content of the work content screen. In response to this, the work item of the work item is set in the database.

Therefore, when the client requests the work, it is possible to consider the condition of the worker, eliminate missing or error of necessary information, and check the consistency.

[0014]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, embodiments and operations of the present invention will be sequentially described in detail with reference to FIGS.

FIG. 1 is a block diagram showing an embodiment of the present invention.
In FIG. 1, the reference function 21 is for performing various references and is composed of a search routine 5 and the like.

The request function 22 creates a request slip and requests work, and is composed of an information check routine 2, a registration / update routine 3, a judgment routine 4, a search routine 5, and the like.

The reporting function 23 reports the end of work and the like, and is composed of a registration / update routine 3, a judgment routine 4, a retrieval routine 5, and the like.

The information check routine 2 is for checking whether information is inconsistent or erroneous. The registration / update routine 3 is for registering or updating the project database 6, the work information database 11, the menu database 12, and the like.

The determination routine 4 is to search the database according to the classification and retrieve relevant information. The search routine 5 searches a database.

The project database 6 is a collection of various databases, and is composed of a classification database 7, a common language database 8, a related information database 9 and a necessary information database 10 here.

In the classification database 7, as shown, keys are registered in association with work item names. As shown in the drawing, the common word database 8 is a database in which various kinds of information are registered in association with common words.

As shown in the figure, the related information database 9 is a database in which related information is registered in association with keys.
As shown in the figure, the necessary information database 10 is a database in which necessary information formats and items are registered in association with keys.

The work information database 11 is for registering various information, which will be described later, necessary for work. The menu database 12 is for registering various menus, which will be described later, necessary for work.

Next, the overall operation of the configuration of FIG. 1 will be described in the order shown in the flowchart of FIG. FIG. 2 shows a flowchart for explaining the operation of the present invention.

In FIG. 2, S1 displays a top menu. This displays a table of contents corresponding to the top menu of FIG. In this top menu, the table of contents, refer to, request, report, and end, depending on which of the mouse is selected, refer, request,
Report or move to termination.

In step S2, the status of the worker is referenced in response to the work reference person (work requester) selecting "reference" on the top menu in step S1. This is shown in FIG.
(B), the database is searched, the worker is taken out, and the menu of the worker status reference screen is displayed.

In step S3, detailed information is referred to. This is the detailed information of the worker A selected on the worker situation reference screen of FIG. 3B displayed in S2, for example.
The database is searched, retrieved, and displayed as shown in FIG. 3 (c) or (d). Then, if necessary, the detailed information is further displayed as shown in FIG.

It is possible to retrieve and refer to the current work status of the worker from the database by selecting Reference on the top menu of S1 and by S2 and S3.
In S4, in response to the work requester selecting "request" on the top menu of S1, it is determined that the work has occurred, so the work request of S5 and thereafter is performed.

In step S5, the operator is designated. This will be described later, for example, on the operator designation screen in FIG. 4B or in FIG.
A worker who requests a work is designated on the work status list screen of (d).

In step S6, a work request is made. This is performed by sequentially selecting and inputting work items and work contents on the screen as shown in FIGS. 6 to 8 described later. In S7, it is determined whether the input of the work request in S6 has been input in the necessary items, the input contents are inconsistent, or there is no mistake. If OK, go to S9. In the case of NG, in S8, necessary items that have not been input, inconsistent information, incorrect information, etc. are presented to prompt re-input or correction, and the process returns to S6.

In S9, the worker receives the work. this is,
As a result of S7 being OK, there is no contradiction in the current work status of the worker registered in the database, the worker's condition is judged, and it is determined to be OK, so the worker receives the work request vote and works. Receive.

In step S10, work is performed based on the work request form. Then, the progress status of the work is reported in S11 and S12 described later, and the database is updated to the current status of the work. Select the request on the top menu of S1 above, S
From 4 to S10, it is possible to request the work by sequentially inputting or inputting the items and contents necessary for the work request slip so as to search the database and refer to the work status of the current worker so as not to contradict. Become. As a result, the items and contents of the work request slip cannot be accepted unless the items and contents of the work request slip are checked and the contents are checked to ensure that there is no inconsistency or lack of information in the current work status of the worker. Therefore, there is no contradiction with the situation of the workers on the site, and the work can be performed as it is.

In S11, in response to the operator selecting "report" on the top menu of S1, a screen for the operator's progress input is displayed and input. As shown in (c) of FIG. 10, which will be described later, this displays a screen for searching the database and inputting the work report, and inputs the progress status of the work.

In step S12, the situation of the worker is reflected. This reflects (updates) the progress status of the work input in S11 in the database, and updates the work status when referring to the work or requesting the work to the latest status.

It is possible to register (reflect) the current work status of the worker in the database by selecting the report on the top menu of S1 and by S11 and S12. Next, referring to FIG. 3 to FIG. 10, the request, and the report will be sequentially described in detail.

First, reference will be described in detail with reference to FIG. FIG. 3 shows an operation explanatory diagram (reference) of the present invention.
FIG. 3A shows a table of contents screen. The screen of this table of contents is a screen corresponding to the top menu displayed in S1 of FIG. 2 described above, and displays the following items shown in the drawing (takes out from the menu database 12 of FIG. 1 and displays).

-Request-Reference-Report-End Here, "request" is for proceeding to work request processing,
“Reference” is for proceeding to the work reference, “report” is for proceeding to the work status report processing, and “end” is for ending the work.

FIG. 3B shows a reference screen. This is a screen for referring to the worker situation, and is a screen displayed when “reference” is selected on the screen of FIG. 3A (taken out from the menu database 12 of FIG. 1 and displayed. ). Here, there are the following four workers illustrated.

-A-B-C-D (c) of FIG. 3 shows the reference content (1). This is shown in Figure 3.
When the worker “A” is selected in (b) of step, the worker “A”
It is a screen of the personal work content of. Here, as shown in the drawing, the unprocessed work and the processed work are distinguished and displayed as follows (taken out from the work information database 11 in FIG. 1 and displayed).

-Unprocessed work-Maintenance (PC repair) -Development (error during input / output <urgent>)-Purchase request (printer cable) -Processed work-Survey (internal value of modem) -Others (copy of paper) FIG. 3D shows the reference content (2). This is shown in Figure 3.
When the worker “A” is selected in (b) of step, the worker “A”
Is a screen of the individual work contents of, and is displayed in chronological order (taken out from the work information database 11 of FIG. 1 and displayed). Here, as shown in the figure, the items, contents, and discrimination of unworked / worked are displayed in association with the date as shown below.

Date Item Description Not yet completed 2/15 Maintenance PC repair not completed 2/14 Purchase request Printer cable not 2/13 Others Paper copy completed 2/13 2/13 Survey modem internal value Completed 2/15 12/1 Development Input / output error <Not urgent> Fig. 3 (e) shows the work content. This shows the detailed work contents displayed by searching the database in response to the selection of the work contents "maintenance, PC repair" among the reference contents of FIG. 3C or 3D. (It is retrieved from the work information database 11 of FIG. 1 and displayed). Here, since detailed work contents are displayed as shown in the figure, the work reference person can confirm the detailed work contents of the worker.

Next, the work request will be described in detail with reference to FIGS. 4 to 9. 4 to 9 show operation explanatory diagrams (requests) of the present invention. FIG. 4A shows a worker nomination menu (taken out from the menu database 12 in FIG. 1 and displayed). This is a menu (screen) for selecting the method of nominating an operator, and is selected from the following methods of nominating shown.

-Specified person-Situation use Here, when "specified person" is selected, the screen transitions to the screen of FIG. 4B, and the mode shifts to a mode in which a specific worker is selected from the worker list. When "use situation" is selected, the screens of (c) of FIG. 4, (d) and (e) of FIG. 5 are sequentially transitioned to a mode in which a worker is selected using the work situation.

FIG. 4B shows a specific person menu (displayed by extracting from the menu database 12 of FIG. 1). This is a menu (screen) when “specific person” is selected in FIG. 4A, and when any worker is selected on the worker designation screen, FIG.
Transition to the screen.

FIG. 4C shows a situation utilization menu (taken out from the work information database 11 of FIG. 1 and displayed). This is a menu (screen) when “use situation” is selected in FIG. On this screen, in order from the smallest number of unprocessed work, here, B> A = C>E> D is displayed. In response to the question of whether to request, select one of: -Request-Display work status list-Specify worker. When “Request” is selected, the work is requested to the worker “B” who has the smallest number of unprocessed work, and the work request form as shown in (f) of FIG. 6 described later is displayed. When "Work status list display" is selected, FIG.
The work status list screen of (d) is displayed. When “Specify worker” is selected, the worker list screen of FIG. 4B is displayed, and the worker is selected on this worker list screen.

FIG. 5D shows a work status list. This is displayed in response to selection of "display work status list" on the screen of FIG. 4C (takes out from the work information database 11 of FIG. 1 and displays).
Here, the worker "B" who has the least number of unprocessed work is highlighted, but when you look at the list of unprocessed work and the status / comment, the status "I'm having trouble tracking the bug" is displayed. , The number of unprocessed work is the smallest,
It turns out to be busy. Therefore, in this case, avoiding the worker "B", another worker, here,
Next, when a worker "A" having a small number of unworked cases is selected, the screen changes to the screen of (e) of FIG.

FIG. 5E shows a state in which the worker is determined from the work status list (work information database 1 in FIG. 1).
Displayed from 1). Here, (d) of FIG.
The state in which "A" is selected and displayed from the work status list is shown. In this state, if you press the mouse as shown on the right side,
The following buttons are displayed on the sub-window: Request from Mr. A, do, do not. If you select "Yes" here, the screen will change to the request sheet screen shown in f) of Fig. 6 described later.

FIG. 6 (f) shows how items are determined on the request form. This is the operator "A" displayed when the operator "A" is selected on the operator designation screen of FIG. 4B or the operator "YES" is selected on the sub window of FIG. 5E. The request form for "", in which the field of the work item, which is the input field for the first work request, is highlighted (taken out from the work information database 11 of FIG. 1 and displayed).

FIG. 6G shows a state in which a list of items for selecting and inputting work items is displayed (taken out from the classification database 7 in FIG. 1 and displayed). If a maintenance request is selected from this item list, the screen changes to the screen of (h) of FIG. 7 in which "maintenance request" is input in the work item field.

FIG. 7H shows an input screen for related information. This corresponds to the input of the work item "maintenance request" in FIG. 6 (f), and the state of the work content to be input next is highlighted (menu database 1 in FIG. 1).
Take out from 2 and display).

FIG. 7I shows information related to the work content. Here, the "related information about maintenance" on the left sub-window is the information related to the work content at the work item "maintenance request" of the request form in FIG. , Work content, and processing / unprocessed are displayed as shown (related information database 9 in FIG. 1).
To retrieve and display). As a result, the worker "B"
It is possible to know the current status of what kind of work has already been requested, has been processed, and has not been processed for the work item “maintenance request”. In addition, “The following information is required for maintenance work” on the right sub-window indicates the information that worker B cannot accept the work unless it is entered in the request form, and is not entered in this necessary information. Then, the check function is made to work so that the request form cannot be completed and requested (taken out from the necessary information database 10 in FIG. 1 and displayed). Therefore,
Here, the request form cannot be accepted unless the shaded area, model, location, reason, and maintenance contract are entered. Other input fields can be left blank.

FIG. 8J shows a screen displaying options of the common word DB. Here, the "keyword information list" on the front sub-window in the center is a list of the keyword information to be selected and input in the input fields of "The following information is required for maintenance work" on the sub-window immediately behind. (Displayed by extracting from the common language database 8 in FIG. 1). Select one from this keyword information list and enter it in each entry field, and make sure that you are entering the information correctly.

FIG. 9K shows a display example of a warning message for a work instruction inconsistent with the existing work content. Here, the work requested by the above-mentioned request form , ・ Requested (2/10 Requester C, Worker D). Are you sure? Is displayed. On the other hand, the requester who tries to issue the request form can cancel or correct the mistake.

FIG. 9 (l) shows a display example of a warning message for a work instruction inconsistent with the existing work content. Here, the work requested by the above-mentioned request form -The target model, FMLBP112, does not exist in the project equipment. Is it alright? Is displayed. On the other hand, the requester who tries to issue the request form can cancel or correct the mistake.

Next, the work report will be described in detail with reference to FIG. FIG. 10 shows an operation explanatory diagram (work report) of the present invention. FIG. 10A shows a work report menu (taken out from the menu database 12 in FIG. 1 and displayed). This is a menu (screen) for selecting the type of work report, and is selected from the following types shown in the figure.

-Unprocessed work-Processed work (correction) -Work deletion Here, if "unprocessed work" is selected, (b) of FIG.
Move to the screen of and display the unprocessed work list. When "processed work (correction)" is selected, a list of processed works (not shown) is displayed and the selected work information is displayed to make corrections. When "work deletion" is selected, a list of work deletion targets not shown is displayed and the selected work is deleted.

FIG. 10B shows a work selection menu (taken out from the menu database 12 in FIG. 1 and displayed). This shows a list of unprocessed work (worker: B). When the work to be reported from the list, that is, "development (1/30)" is selected here, the screen is changed to the screen of FIG.

FIG. 10C shows a work report input screen. This is a screen of the work content of the work item “development (1/30)” selected on the screen of FIG. 10B (taken out from the menu database 12 of FIG. 1 and displayed). On this screen, key in the content of the work report. Then, from the buttons of the report contents in the lower row, the corresponding button, here, the end of work or the like, is selected and the processing is performed.

[0059]

As described above, according to the present invention,
At the time of work request, a list of workers who request work is displayed on the worker specification screen, the request form of the worker specified on this worker specification screen is displayed, and the work items on the displayed request form can be entered. The work item list is searched from the database and displayed, and when the work item is selected from the work item list on the displayed request slip, the related input required related information list for the work content for the work item selected Is searched for from the database and displayed, and if you enter it in the field of the relevant information that you need to enter, the requester creates a work request slip. When doing so, it is possible to consider the situation of the worker, eliminate missing or error in necessary information, and check the consistency. As a result, it is possible to save the time that was conventionally required for adjustment work to ensure consistency of work, work for inquiring about missing information, and rework of work due to conflicting requests, and to improve work efficiency. become. Further, by collectively managing the work status conventionally grasped by an individual by the oral or workplace atmosphere, it is possible to smoothly perform the work even in a work environment such as distributed work or flex.

[Brief description of drawings]

FIG. 1 is a configuration diagram of an embodiment of the present invention.

FIG. 2 is a flowchart explaining the operation of the present invention.

FIG. 3 is an explanatory diagram (reference) of the operation of the present invention.

FIG. 4 is an operation explanatory diagram (request, part 1) of the present invention.

FIG. 5 is an operation explanatory diagram (request, part 2) of the present invention.

FIG. 6 is an operation explanatory diagram (request, part 3) of the present invention.

FIG. 7 is an operation explanatory diagram (request, part 4) of the present invention.

FIG. 8 is an operation explanatory diagram (request, 5) of the present invention.

FIG. 9 is an operation explanatory diagram (request, 6) of the present invention.

FIG. 10 is an operation explanatory diagram (work report) of the present invention.

[Explanation of symbols]

 1: User interface 2: Information check routine 3: Registration / update routine 4: Judgment routine 5: Search routine 6: Project database 7: Classification database 8: Common language database 9: Related information database 10: Necessary information database 11: Work information Database 12: Menu database 21: Reference function 22: Request function 23: Report function

Claims (7)

[Claims] Claim: What is claimed is: 1. In a work support device for supporting a work request, a worker designation screen displaying a list of workers requesting work, and a request slip in which the worker designated on this worker designation screen is input. A means, a means for searching the database for a work item list that can be input to the work items on the displayed request slip, and displaying the work item, and a work item is selected from the work item list on the displayed request slip. At this time, with respect to the work content for the selected work item, a means for searching and displaying a list of related information required to be input from the database and an input means for inputting into the field of the related information required to be input displayed A work support device characterized in that 2. The work support apparatus according to claim 1, wherein when the worker list is displayed, the worker list is displayed in the order of the number of unprocessed work of the worker. 3. The work support apparatus according to claim 1, wherein when the worker list is displayed, a list of unprocessed work contents is also displayed for each worker. 4. When a work item is selected from the work item list on the displayed request form, a list of requested work contents is displayed for the work contents corresponding to the selected work item. The work support device according to any one of claims 1 to 3. 5. In response to the selection of an item on the related information list that needs to be input, a keyword information list that can be input is displayed and the selected information is input. Any of the work support devices described. 6. A check means is provided for determining whether all or selected input has been made in the required input fields on the list of related information that needs to be input, and for requesting work only when all input or selected input has been made. The work support device according to any one of claims 1 to 5. 7. A means for displaying a work content screen by searching from a database when selected from the unprocessed work list of the work requested for work, and selecting work end on the report content of this work content screen. Correspondingly, the work support device according to claim 1, further comprising means for setting the work processing completion of the work item in the database.