JPH10255166A - POS system for cleaning industry - Google Patents

Abstract

(57) [Summary] [Problem] Conventionally, in a cleaning agency, for a work instruction such as blotting, attaching a button, repairing a scratch, etc., a necessary work instruction tag is selected from among the work instruction tags on which the work instruction is printed, Write the position of the work by hand on the work instruction tag,
It was attached to the goods. For this reason, there has been a problem that the work of receiving goods is not performed promptly and the customer waits. Further, after returning the product to the customer, there is a problem that the customer is brought in a complaint that the product has stains, scratches, buttons, etc., and that it is difficult to deal with the complaint. SOLUTION: In inputting a work position such as stain removal, attaching a button, repairing a scratch, etc., the position of a screen of a display unit on which a figure simulating the shape of a product is displayed is designated by a position input device, and the input is performed automatically. These work instruction tags are created. In addition, an image of a product is taken in when the product is received, and the image of the product is displayed when a complaint is brought in.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a POS system for the cleaning industry, and more particularly to a display in which a figure imitating the shape of a product is displayed when inputting a work position such as a spot removal, a button attachment, and a wound repair. The position of the screen of the unit is input by designating it with a position input device, and these work instruction tags are automatically created. As a result, it is possible to speed up the work of accepting a product and to give an accurate work instruction, thereby improving customer service.

[0002]

2. Description of the Related Art FIG. 17 is a block diagram showing a conventional configuration. In the figure, 171 is a processing device, 172 is an external storage device for storing customer information, product information, repair information, etc., 173 is a keyboard for inputting various information, and 174 is a display of various information and a request display of input information. Display, 176
Is a printer attached to the product and outputs a product identification number tag used for identifying the product, 177 is a work instruction tag attached to the product and instructing the repair work of the product, 1
Reference numeral 78 denotes a product such as clothes, bedding, and a rug for performing a cleaning operation.

The processing device 171 is provided with a customer information registration unit 1711 for registering customer information, a product information registration unit 1712 for registering product information, a tag printing unit 1714 for outputting a product identification number tag, and the like. Further, as the work instruction tag 177, tags for blotting, attaching buttons, repairing scratches, and the like are prepared depending on the content of the repair.

An outline of processing in a conventional cleaning agency will be described. First, if the customer is new, the customer information such as the name and the telephone number is registered. If the customer is not new, the telephone number is heard to confirm the customer information. Then, the user inputs the product information while checking dirt, stains, scratches, button removal, etc. of the product one by one. At this time, if a request for repairing a stain, a scratch, a button, or the like is requested, the repair fee is added to the cleaning fee. When the input of all the merchandise information is completed, an accounting process is performed, a receipt and a deposit are issued, and a merchandise identification number tag for identifying the merchandise is output. After that, the receptionist who has finished dealing with the customer attaches the product identification number tag to the product one by one. At this time, a work instruction tag for repair is attached to the product for which repair has been requested, separately from the product identification number tag.

[0005]

However, FIG.
In the prior art shown in the above, for work instructions such as blotting, attaching buttons, repairing scratches, etc., select a required work instruction tag from the work instruction tags on which the work instructions are printed, and hand-write the work position on the work instruction tag, For example, "front, upper right arm" or the like is described and attached to a product. For this reason, there has been a problem that the work of receiving goods is not performed promptly and the customer waits.

Further, at a cleaning factory, handwritten characters written on a work instruction tag cannot be read, or the same work position is described with a different description, so that it is necessary to confirm with a merchandise dealer. Sometimes. That is, there is a problem that the working efficiency of the cleaning process is reduced.

[0007] Further, after the product is returned to the customer, a complaint such as stains, scratches, and button removal is brought in from the customer, and there is a problem that it is difficult to deal with the complaint.

[0008]

SUMMARY OF THE INVENTION The present invention has been made in consideration of the above-described problems, and a diagram simulating the shape of a product in inputting a work position such as blotting, attaching a button, and repairing a scratch is provided. The position of the screen of the display unit to be displayed is input by designating it with a position input device, and these work instruction tags are automatically created. In addition, an image of a product is taken in when the product is received, and the image of the product is displayed when a complaint is brought in. As a result, it is possible to speed up the work of accepting goods and to give an accurate work instruction, and it is possible to clearly deal with complaints, thereby improving customer service.

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In a POS system for the cleaning industry, a display unit capable of displaying a plurality of input items and image data, and a position input unit capable of inputting the positions of the input items and image data are provided. Product shape display means for displaying a figure simulating the shape on the display unit, product position input means for converting the contact position of the figure displayed on the display unit to the position of the product, and product state such as spots, scratches, button removal, etc. By inputting the product state information, it is possible to speed up the work of receiving the product and to input an accurate work instruction.

[0010] Further, since the product shape display means displays the shape of the product with the outline of the product, it is possible to speed up the work of receiving the product and to input an accurate work instruction.

[0011] Further, since the product shape display means displays the shape of the product in a plurality of areas, it is possible to speed up the work of accepting the product and to input an accurate work instruction.

Also, in a POS system for a cleaning industry, an image input means for capturing an image of a product, an image storage means for storing the captured image, and an image display means for displaying the stored image are provided. The state of the goods at the time of receipt can be stored and displayed accurately.

By providing the image erasing means for automatically erasing the image of the product when returning the product to the customer, the image storage means for storing the image of the product can be used efficiently.

[0014] In the POS system for the cleaning industry, there is provided a work instruction tag output means for outputting a work instruction tag indicating the contents and positions of work such as stain removal, repair of scratches, attaching buttons, etc. Speedy and accurate work instructions can be given.

In a POS system for a cleaning industry in which a terminal device for a merchandise agent store and a terminal device for a factory are connected via a network, an image input means for the merchandise agent terminal device to acquire an image of a commodity, Image storage means for storing the stored image, and an image display means for displaying the stored image, and the factory terminal device comprises an image display means for displaying the image stored in the image storage means of the merchandise agency, The state of the product before and after the cleaning process can be compared, and the result of the cleaning can be grasped.

[0016]

FIG. 1 is a block diagram showing the configuration of the present invention. 11
Is a terminal device for a merchandise agency, 13 is a display unit on which figures and images can be displayed, 12 is a position input unit capable of inputting a contact position by being superimposed on and touching the display unit 13, and 18 is a terminal device for factory is there. The terminal device for merchandise agency 11 and the terminal device for factory 18 are connected via a network.

The terminal device 11 for a merchandise agency stores a merchandise shape display means 113 for displaying a diagram simulating the shape of the merchandise on the display unit 13, and converts a contact position of the diagram displayed on the display unit 13 into a position of the merchandise. Product position input means 112,
A product information registration unit 111 for registering a product state such as a scratch or a button, and an image input unit 11 for capturing an image of a product.
5 and image storage means 114 for storing the captured image
Image display means 116 for displaying the stored image; image erasing means 117 for automatically erasing the image of the product when the product is returned to the customer; work contents and positions such as spot removal, scratch repair, button attachment, etc. And a work instruction tag output means 118 for outputting a work instruction tag on which is displayed.

Further, the factory terminal device 18 is provided with an image display means 181 for displaying an image stored in the image storage means 114 of the merchandise agency.

FIG. 2 is a block diagram showing the configuration of an embodiment of the present invention. In the figure, 21 is a terminal device for a merchandise agency,
An external storage device 22, a touch panel 23, a liquid crystal display 24, a digital camera 25, and a printer 26 are connected to the terminal device 21 for a merchandise agency. And 28
Is a factory terminal device, and a display 29 is connected to the factory terminal device 28. Further, the terminal device 21 for the merchandise agency and the terminal device 28 for the factory are connected via a network.

The external storage device 22 stores a product information storage unit 221 for storing product information such as a product identification number, a customer number, a work content, and a product name. A position definition storage unit 222 that defines a figure to be represented and an area corresponding to the part, and a product shape storage unit 223 that stores diagram data simulating a shape for each product.
And a product image data storage unit 224 for storing product image data at the time of receiving the product.

Further, the terminal device 21 for the merchandise agent store selects the merchandise information registration unit 211 for controlling the receipt and return of the merchandise and the graphic data of the merchandise specified from the merchandise shape storage unit 223, and displays the liquid crystal display 24. And the product position indicated by the touch panel 23 is compared with the position definition storage unit 222, and the part name and figure data of the matching product are stored in the product information storage unit 221. An input unit 212 and a product image input / output that captures a product image with the digital camera 25 when the product is received and stores the product image in the product image data storage unit 224, or displays an image specified by the product image data storage unit 224 on the liquid crystal display 24. Part 214, stain removal, scratch repair,
A work instruction content output unit 215 for outputting a work instruction tag such as a button attachment to the printer 26 and an image erasing unit 216 for erasing an image of the returned product from the product image data storage unit 224 when returning the product are provided. I have.

The factory terminal device 28 is connected to the merchandise distribution store terminal device 21 via a network.
A product image output unit 281 for displaying the image specified by the product image data storage unit 224 on the display 29 is provided.

Next, the processing outline of this system will be described. The major processing flow is the same as before. When a customer comes to a merchandise agency, the customer information registration process such as the customer's name and telephone number is performed, and the merchandise information registration, such as confirming the return of the product and receiving the product, is performed. After that, the accounting process such as the cleaning fee for the product is performed.

Since the present invention is included in the merchandise information registration processing, customer information processing and accounting processing are omitted.

FIG. 3 shows a processing flowchart of the product information registration unit. Hereinafter, the processing will be described in accordance with the flow. Before that, the example of the product information registration screen of FIG. 4 displayed on the liquid crystal display at the beginning of the process of the product information registration unit will be described.

The product information registration screen 41 shown in FIG. 4 includes display fields such as a customer name and a reception date, input / display fields such as product information and a product name, work instructions, image input, return, and termination. It consists of a button input field.

Step S301 is a product information registration screen 4
1 is displayed on the liquid crystal display.

In step S302, it is determined whether or not a product name field has been input. If there is an input, the process proceeds to step S303, and if not, the process proceeds to step S308.

In step S303, the product name and the product identification number selected in the product name field are displayed in the product information field and stored in the product information storage unit 221. When a product category, for example, a woman, is selected, the product name of the product category is displayed in the product name field, and the content of the product name field is changed. The configuration of the product information storage unit 221 will be described later.

In step S304, it is determined whether or not there is an input in the work instruction field.
The process proceeds to step S306 if there is no input.

Step S305 executes the product information input section. Detailed processing will be described later. Then, the process returns to step S302.

A step S306 decides whether or not there is an input in the image input field.
If there is no input, the process returns to step S302.

Step S307 executes the product image input / output unit. Detailed processing will be described later. Then, the process returns to step S302.

In step 308, it is determined whether or not a return field has been entered. If there is an entry, the process proceeds to step S309, and if not, the process proceeds to step S311.

In step S309, the return flag of the product displayed in the product information field is stored in the product information storage unit 221.
Set to. Normally, the selection of the return field is performed after the product information registration process is called, and if there is a product to be returned to the customer, it is displayed in the product information field.

In step S310, the image deletion unit 216 deletes the image data of the product displayed in the product information field from the product image data storage unit 224. The configuration of the product image data storage unit 224 will be described later. Then, the process returns to step S302.

In step S311, it is determined whether or not an end field has been input. If there is an input, the process proceeds to step S312. If not, the process returns to step S302.

In step S312, the product identification number tag and the work instruction content output unit 2 if there is a work instruction for the product.
15 is executed, and the work instruction tag is output to the printer 26. Then, the process ends. The detailed processing of the work instruction content output unit 215 will be described later.

FIG. 5 shows an example of a processing flowchart of the product information input section. Hereinafter, the process will be described in accordance with the flow, but before that, the example (1) of the work content instruction screen example in FIG. 6 will be described.

The work content instruction screen 61 shown in FIG. 6 includes input fields such as work content and a work surface, a position input / display field, and an OK button input field. In the position input / display field, the shape of a product such as clothes or bedding is displayed as a product outline.

Step S501 is a work content instruction screen 6
1 is displayed on the liquid crystal display 24. The position input / display field is displayed by executing the product shape display unit 213. The product shape storage unit 223 selects product shape data corresponding to the product identification number for which a work instruction is given, Display it in the location field. The detailed configuration of the product shape storage unit 223 will be described later.

In step S502, it is determined whether or not an OK field has been input. If there is an input, the process ends. If there is no input, the process proceeds to step S503.

In step S503, it is determined whether or not there is an input in the work plane field. If there is an input, the process proceeds to step S504. If not, the process proceeds to step S505.

In step S 504, either the front or rear work surface selected in the work surface field is stored in the product information storage unit 221. Then, step S502
Return to

In step S505, it is determined whether or not the work content field has been input.
The process returns to step S502 if there is no input.

In step S506, one of the selected work contents such as stain removal, button attachment, and flaw repair is stored in the temporary storage unit.

In step S507, the presence or absence of an input in the position field is determined. If there is an input, the process proceeds to step S508, and if not, the process proceeds to step S509.

In step S508, the position specified in the position field is compared with the defined area of the position definition storage unit 222, and the corresponding area number and the work content stored in the temporary storage area are stored in the product information storage unit 221. . Then, the process returns to step S502. The detailed configuration of the position definition storage unit 222 will be described later.

In step S509, the contents of the temporary storage area are cleared. Then, the process returns to step S502.

FIG. 7 shows a configuration example of the product shape storage unit. In the figure, reference numeral 71 denotes a product shape storage unit, and the product shape storage unit 71 is configured by a product identification number indicating a product identification and product shape data which is shape data of the product.

FIG. 8 shows an example of the configuration of the position definition storage unit. In the figure, reference numeral 81 denotes a position definition storage unit. The position definition storage unit 81 includes a plurality of product-specific position definition tables 82. The product-specific position definition table 82 includes an area number, a definition area that defines an area, a part name of a product in the area, and diagram data indicating the area.

FIG. 9 shows a configuration example of the product information storage unit. In the figure, reference numeral 91 denotes a product information storage unit. The product information storage unit 91 adds a product identification number representing a product identification, a customer number representing a customer identification, a product name, and a product other than cleaning. Work contents indicating the work contents to be performed;
It is composed of a work surface indicating the front or rear surface of the product on which the work is performed, an area number indicating the position where the work is performed, and a return flag indicating whether the product has been returned. As the area number, an area number corresponding to the area number in the product-specific position definition table 82 of FIG. 8 is set. In the return flag, a return date is set in this example.

FIG. 10 shows an example (2) of the work content instruction screen. Reference numeral 1001 denotes a work content instruction screen, which includes work content,
The work plane, position, and OK fields are the same as those in FIG. The figure displayed in the position input / display field differs from FIG. 6 in that the shape of the product is divided into a plurality of regions and displayed. The product shape data is stored in the product shape storage unit 71.
By changing the product shape data.

FIG. 11 shows an example of a processing flowchart of the product image input / output unit. FIG. 12 shows an example of an image reading / display screen of a product, and FIG. 13 shows an example of a configuration of an image data storage unit. Hereinafter, processing will be described with reference to the flow of FIG. 11 and FIGS. 12 and 13.

In FIG. 12, reference numeral 1201 denotes a product image reading / display screen, which includes display fields for a product identification number and an image, and input fields for buttons such as reading, OK, front display, and rear display. .

In FIG. 13, reference numeral 1301 denotes a product image data storage unit. The product image data storage unit 1301 stores a product identification number for identifying a product, front image data storing a front image of the product, and a rear image of the product. Is stored with the rear surface image data.

In step S1101, an image reading / display screen 1201 of the product is displayed on the liquid crystal display 24.

In step S1102, it is determined whether or not an OK field has been input. If there is an input, the process ends. If there is no input, the flow advances to step S1103.

In step S1103, it is determined whether or not a reading field has been input.
04, and if there is no input, the process proceeds to step S1105.

In step S1104, the front and rear surfaces of the product are read by the digital camera 25, stored in the product image data storage unit 1301, and the stored images are displayed in the image field in the order of the front surface and the rear surface for one second.

In step S1105, it is determined whether or not an input has been made in the front display field.
The process advances to step S1107 if there is no input.

In step S1106, the front image data designated by the product identification number field is read from the product image data storage unit 1301, and is displayed in the image field.

In step S1107, it is determined whether or not the rear display field has been input.
The process proceeds to 108, and if there is no input, the process returns to step S1102.

In step S1108, the rear image data designated by the commodity identification number field is read out from the commodity image data storage section 1301, and displayed in the image field. Then, the process returns to step S1102.

FIG. 14 shows an example of a tag output by the work instruction content output unit. The tags output the contents of work such as blotting, attaching buttons, repairing scratches, etc., the name of the product, and the work surface and position to be worked. FIG. 14A shows a tag in which a work instruction is stained, a product name is a jacket, a work surface is a front surface, and a position is an upper arm portion. FIG. 14B is a work instruction is a button attached and a product name is a jacket. The work surface is a front face tag, and the position is a tag at the lower right part of the chest. FIG. 14C is a work instruction for a wound repair, a product name is a jacket, a work surface is a rear face, and a position is a right lower arm tag. .

Next, the processing of the work instruction content output unit 215 will be described. The work instruction content output unit 215 performs the process of the product information registration unit of FIG.
Is displayed and is activated when the end button is selected. When activated, the work content, product name, work surface, and area number of the product stored in the product information storage unit 91 in FIG. 9 are stored as tag data as corresponding diagram data in the product-specific position definition table 82 in FIG. Output to In this example, the position is displayed as a diagram, but may be a part name of the product, for example, a character such as “upper right arm”.

FIG. 15 shows an example of a processing flowchart of the product image output unit. FIG. 16 shows an example of an image display screen of a product. Hereinafter, the processing will be described according to the flow of FIG. 15 and FIG. Note that the product image output unit 281 is started from a factory main control unit that controls the entire processing of the factory terminal device 28 not described, and at this time, a product identification number is set as an argument.

[0109] Reference numeral 1601 in FIG. 16 denotes a product image display screen, which includes display fields for a product identification number and an image, and input fields for buttons such as front display and rear display.

In step S1501, a product image display screen 1601 is displayed on the liquid crystal display 24.

In step S1502, it is determined whether or not an end field has been input. If there is an input, the process ends. If there is no input, the flow advances to step S1503.

In step S1503, it is determined whether or not an input has been made in the front display field.
The process proceeds to 504, and if there is no input, the process proceeds to step S1505.

In step S1504, the front image data designated by the product identification number field is read out from the product image data storage unit 1301 of the terminal for a product agency connected via the network, and is displayed in the image field. .

In step S1505, it is determined whether or not the rear display field has been input.
The process advances to step 506, and if there is no input, the process returns to step S1502.

In step S1506, the rear side image data indicated by the product identification number field is read out from the product image data storage unit 1301 of the terminal for a product agency connected via the network, and is displayed in the image field. . Then, the process returns to step S1502.

[0075]

The present invention is embodied in the form described above, and has the following effects.

In the POS system for the cleaning industry, a display unit capable of displaying a plurality of input items and image data, a position input unit capable of inputting the positions of the input items and image data, and imitating the shape of a product are provided. Product shape display means for displaying the figure on the display unit, product position input means for converting the contact position of the figure displayed on the display unit to the position of the product, and product for registering the product state such as spots, scratches, buttons, etc. By using the information registering means and inputting the product state information, it is possible to speed up the work of accepting the product and to input an accurate work instruction.

Further, since the product shape display means displays the shape of the product with the outline of the product, it is possible to speed up the work of receiving the product and to input an accurate work instruction.

In addition, since the product shape display means displays the shape of the product in a plurality of areas, the receiving operation of the product can be speeded up and an accurate work instruction can be input.

Further, in the POS system for the cleaning industry, the image input means for taking in the image of the product, the image storage means for storing the taken-in image, and the image display means for displaying the stored image are provided. The state of the goods at the time of receipt can be stored and displayed accurately.

By providing the image erasing means for automatically erasing the image of the product when returning the product to the customer, the image storage means for storing the image of the product can be used efficiently.

Further, in the POS system for the cleaning industry, there is provided a work instruction tag output means for outputting a work instruction tag indicating the contents and positions of work such as stain removal, scratch repair, button attachment, etc. Speedy and accurate work instructions can be given.

In a POS system for a cleaning industry in which a terminal device for a merchandise agent store and a terminal device for a factory are connected via a network, an image input means for the merchandise agent terminal device to input an image of a product, Image storage means for storing the stored image, and an image display means for displaying the stored image, and the factory terminal device comprises an image display means for displaying the image stored in the image storage means of the merchandise agency, The state of the product before and after the cleaning process can be compared, and the result of the cleaning can be grasped.

[Brief description of the drawings]

FIG. 1 is a configuration block diagram of the present invention.

FIG. 2 is a configuration block diagram of an embodiment of the present invention.

FIG. 3 is an example of a processing flowchart of a product information registration unit.

FIG. 4 is an example diagram of a product information registration screen.

FIG. 5 is an example of a processing flowchart of a product information input unit.

FIG. 6 is a diagram (1) showing an example of a work content instruction screen.

FIG. 7 is a configuration example diagram of a product shape storage unit.

FIG. 8 is a configuration example diagram of a position definition storage unit.

FIG. 9 is a configuration example diagram of a product information storage unit.

FIG. 10 is an example diagram (2) of a work content instruction screen.

FIG. 11 is an example of a processing flowchart of a product image input / output unit.

FIG. 12 is a diagram showing an example of an image reading / display screen of a product.

FIG. 13 is a configuration example diagram of a product image data storage unit.

FIG. 14 is a diagram illustrating an example of a tag output by a work instruction content output unit.

FIG. 15 is an example of a processing flowchart of a product image output unit.

FIG. 16 is an example of an image display screen of a product.

FIG. 17 is a block diagram of a conventional configuration.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 11 Terminal device for merchandise agency 12 Position input unit 13 Display unit 18 Terminal device for factory 111 Product information registration means 112 Product position input means 113 Product shape display means 114 Image storage means 115 Image input means 116 Image display means 117 Image erasing means 118 work instruction tag output means 181 image display means

Claims (7)

[Claims] 1. A POS system for a cleaning business, comprising: a display unit (13) capable of displaying a plurality of input items and image data; and a position input unit (12) capable of inputting the positions of the input items and image data. And a product shape display means (113) for displaying a figure simulating the shape of the product on the display section (13), and a product position input means (112) for converting a contact position of the figure displayed on the display section into a product position. )When,
A POS system for the cleaning industry, comprising product information registration means (111) for registering product states such as spots, scratches, and buttons, and inputting product state information. 2. The POS system for the cleaning industry according to claim 1, wherein the product shape display means (113) displays the shape of the product with the outline of the product. 3. The POS system for the cleaning industry according to claim 1, wherein the product shape display means (113) displays the shape of the product in a plurality of areas. 4. An image input means (115) for capturing an image of a product in a POS system for a cleaning business.
And image storage means (114) for storing the captured image.
POS for the cleaning industry, comprising: a display unit (116) for displaying a stored image.
system. 5. The POS system for a cleaning industry according to claim 4, further comprising an image erasing means (117) for automatically erasing an image of the product when returning the product to the customer. 6. A POS system for a cleaning industry, comprising a work instruction tag output means (118) for outputting a work instruction tag indicating the contents and positions of work such as stain removal, scratch repair, button attachment, and the like. POS system for cleaning industry. 7. In a POS system for a cleaning industry in which a terminal device for a merchandise agent store and a terminal device for a factory are connected via a network, a terminal device for a merchandise agent store (1) is provided.
1) Image input means (115) for capturing an image of a product
And image storage means (114) for storing the captured image.
And an image display means (181) for displaying the stored image, and wherein the factory terminal device (18) displays the image stored in the image storage means (114) of the merchandise agency. POS system for the cleaning industry.