JPH1063880A - Device for servicing customer - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the using efficiency of a display screen, and to improve the convenience of a user who has poor eyesight by automatically operating the display size of a screen corresponding to the eyesight of the user such as poor eyesight or presbyopia for setting it so as to be easily viewed by the user. SOLUTION: Display size data are recorded in a card, and the size of a screen is displayed based on the size data. When the display size data is changed by an enlarging and reducing means 34, the changed data are recorded in the card. When the display size data are absent, the screen is displayed according to mean eyesight based on age, and when the screen is changed by the enlarging and reducing means 34, the data are magnetically recorded in the card.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an improvement of an automatic ticket vending machine, an automatic commuter pass vending machine, an automatic cash dispenser (ATM), a vending machine and the like (hereinafter referred to as a customer service device).
BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer service device that makes it easy for a low-vision person or a presbyopic to view the screen of a display unit in accordance with the level of individual vision.

[0002]

2. Description of the Related Art For example, in a normal automatic ticket vending machine, when money such as coins and bills are inserted, or when a prepaid card is inserted, a large number of fee selection buttons are displayed on the customer service surface. Is lit so as to correspond to the entered amount. By pressing any of the lit fare selection buttons, a ticket corresponding to the pressed button is issued.

[0003] The fee selection buttons of such an automatic ticket vending machine need to be arranged in large numbers and are made relatively small. Even with this small fee selection button, a user with good eyesight can select and operate the fee selection button without difficulty.

[0004] However, passengers with weak vision, for example, when they are elderly, they become presbyopic, and depending on their age, small letters and numbers are difficult to read.
The numbers are very hard to see, and you may accidentally press the charge select button.

[0005] Such inconvenience for users with poor eyesight is caused by a touch-panel type automatic ticket vending machine other than the push-button-type fee selection button, for example, which is variable so that various routes can be selected recently. The same is true even if there is, but in particular, in such a touch panel type display screen, it is difficult to see extra due to the degree of light.

In addition to this automatic ticket vending machine, an automatic commuter pass vending machine and an automatic teller machine (ATM) for depositing, withdrawing or transferring cash at a bank also have variable guidance displays and characters displayed on a touch panel. The same applies to the case where it is difficult to see the data.

[0007]

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and it is an object of the present invention to automatically or manipulate a character size of a display in accordance with a user's eyesight such as amblyopia and presbyopia. To make it easier for the user to see,
It is an object of the present invention to provide a customer service device capable of improving the use efficiency of a display screen and improving the convenience of a user having a weak eyesight.

[0008]

According to the present invention, there is provided a control device (50) comprising a CPU, a coin,
Cash processing device (40) having a mechanism to check banknotes and the like
And a card reader (4) for reading magnetic data of the card.
2) and a display device (1) in which the display content changes according to the operation.
4) and a RAM for storing and updating display size data for determining the display size of the display device (14), use history data of the customer, and display size data based on average visual acuity according to the age of the customer. Memory (48), enlargement / reduction means (34) for enlarging or reducing the display size of the display device, and writing magnetic information on a card;
A card issuing device (44) for issuing the card;
A ticket issuing device (46) for magnetically writing and printing on the ticket to issue the ticket; and when the screen is enlarged or reduced by the enlargement / reduction means (34), The display size data is updated in the memory (48), and the display size data is magnetically recorded on a card.

[0009]

The display size data is recorded on the card, and the screen size is displayed based on the display size data.
When the display size data is changed by the enlargement / reduction means (34), the changed data is recorded on a card. If there is no display size data, the screen is displayed with the average visual acuity by age, and when the screen is changed by the enlargement / reduction means (34), the data is magnetically recorded on the card.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail based on one embodiment shown in the drawings. FIG. 1 schematically shows an automatic ticket vending machine (10) which is an example of a customer service device according to the present invention.

The automatic ticket vending machine (10) shown in the figure shows an example in which a touch panel (14) is provided above the customer service surface (12).
The ATM type may be arranged so as to be inclined at the center of 2). On the touch panel (14), various kinds of guidance displays, route displays, a plurality of section charges, and the like are displayed.

Reference numeral (16) denotes a coin slot, and the coin slot (16) includes a 10-yen coin, a 50-yen coin, and a 1-yen coin.
00 yen coins, 500 yen coins, etc. can be inserted. Reference numeral (17) denotes a bill insertion slot, and the bill insertion slot (17) can be used for 1,000-yen bills, 5,000-yen bills, and 10,000-yen bills. Reference numeral (18) is an insertion slot for a prepaid card. The prepaid card is provided with a recording unit for magnetically recording the amount of money, and a data recording unit for writing display size data, which is the size of display content displayed on the touch panel (14).

At the upper part of the coin insertion slot (16), there is provided an insertion amount indicator (20) for displaying the total amount of inserted coins or bills and the remaining amount recorded on the inserted prepaid card. In the example below,
In the present invention, the input amount may be displayed on the touch panel (14) without providing the input amount indicator (20).

On the lower left side of the customer service surface (12), a change discharge port (22) for discharging change and a ticket discharge port (24) for discharging a ticket are provided. A receiving tray (26) for receiving a ticket is provided. Further, on the lower right side of the customer service surface (12), an enlargement / reduction means (34) for enlarging or reducing the display content displayed on the touch panel (14) is provided. The enlargement / reduction means (34) has an enlargement switch (36) and a reduction switch (38). The enlargement / reduction means (34), ie, the enlargement switch (36) and the reduction switch (38), as shown in FIG.
And may be displayed on the touch panel (14).

Reference numeral (28) is a cancel button. The cancellation (28) is for returning the inserted coin or bill to the receiving tray (26) or returning the inserted prepaid card when pressed after the coin or bill is inserted.

Reference numeral (30) denotes a call button for calling a clerk when the automatic ticket vending machine breaks down or when a ticket is not properly issued even if coins are inserted into the automatic ticket vending machine. By pressing this call button (30),
The attendant is called, and the attendant and the customer make a call via the speaker (32) and the microphone (not shown).

FIG. 2 is a schematic block diagram of a service device according to the present invention. This service device has a function of issuing a prepaid card or a commuter pass (hereinafter referred to as a card) in addition to a function as an automatic ticket vending machine for issuing a ticket.

In FIG. 2, reference numeral (40) denotes a cash processing apparatus having a check mechanism for checking the authenticity of inserted coins and bills, and a change discharging mechanism for discharging change from a change box. I have. Reference numeral (42) denotes a card reader,
The balance information magnetically recorded on the prepaid card, the dimension data of the display content displayed on the touch panel described later, the data of the history when the user used the customer service device,
Read age data, etc. Reference numeral (44) denotes a card issuing device, which has a writing mechanism for magnetically recording the above information on the card, and a printing mechanism for printing a boarding section and a valid date in the case of a commuter pass. Issue the card after writing to the card. Reference numeral (46) denotes a ticket issuing device, and the ticket issuing device (46)
It has a printing mechanism for printing ticket information, for example, issuance date, boarding section fare, ticket number, etc., and a writing mechanism for magnetically recording such information.

Reference numeral (48) denotes size (size) data of display contents when displayed on the touch panel (14), past use history data when the user uses the customer service device, and age. This is a memory for storing average visual acuity data and the like, and comprises a rewritable RAM.

Reference numeral (50) denotes a control device,
Made of U. Reference numeral (52) denotes a display control device for controlling the touch panel (14) as a display device, and an enlargement switch (36) of the enlargement / reduction means (34).
By pressing, the characters and the like displayed on the touch panel (14) become large, and even a person with low vision can make it easier to see in accordance with the degree of low vision, and when the reduction switch (38) is pressed, The information on the touch panel (14) is compressed, so that more information can be viewed at a time.

Next, the operation of the customer service device will be described with reference to the flowcharts shown in FIGS.

First, in step (hereinafter, referred to as ST) 100 shown in FIG. 3, it is determined whether it is cash or a card. When purchasing tickets, etc. with cash,
Proceeding to ST102, the size of the display is changed to the largest display size among the past 10 times the customer service device has been used, and the process proceeds to ST108 to display a customer service screen such as a touch panel (14). In ST100, when a ticket or the like is purchased with a card or the like, the process proceeds to ST104, and it is determined whether or not there is display size data indicating the size of the display screen on the card. Proceeds to ST106 to change the screen display to match the display size data,
In ST108, a customer service screen is displayed.

If the display size data is on the card in ST104, the process proceeds to ST110, and it is determined whether or not the age data is on the card. If there is age data, ST11
Go to 2 and change the display to match the age, that is, if the age is 60, for example, change the display to match the average value of visual acuity at the age of 60;
In ST114, the display size data is stored in the memory (4
8) The data is updated, and the size corresponding to the age is displayed on the customer service screen in ST108. If there is no age data on the card in ST110, the process proceeds to ST116, and it is determined whether or not there is low vision data. If there is no low-vision data, a process is performed to perform normal display in ST108. If there is low vision data, the process proceeds to ST118,
Process to change to display corresponding to the low vision data,
The changed data is stored in the memory (4
8), and a display corresponding to the low-vision data is made in ST108. At the time of this screen display, by displaying "You can change the display with the enlargement / reduction switch" on a part of the screen, users can smoothly enlarge or reduce the display screen move on.

In FIG. 4, after the screen is displayed in ST108, when the enlargement switch (36) is pressed in ST122, the process proceeds to ST124, where the display of the screen is enlarged, and the enlarged display size data is displayed. , Memory (48)
And the process proceeds to ST128. If the enlargement switch (36) is not pressed in ST122, the process also proceeds to ST128.

In ST128, it is determined whether or not the reduction switch (38) has been pressed. If pressed, S
At T130, the screen display is reduced to display more information in a compressed state. This is convenient for a user who has good eyes, as opposed to a low-vision user, because a lot of information can be seen at a time. The reduced display size data at that time is updated in the memory (48) in ST132, and the process proceeds to ST134. The process also proceeds to ST134 when the reduction switch (38) is not pressed.

In ST134, customer service processing is performed. For example, a customer who purchases a ticket at an automatic ticket vending machine purchases a ticket for the section fee and purchases a commuter pass by touching the section of the section fee display displayed on the touch panel (14) with a finger. The customer purchases a commuter pass by operating the operation buttons or the touch panel according to the screen display, and the customer who withdraws and deposits money at the bank using an automatic teller machine (ATM), operates the operation buttons or the touch panel according to the screen display. Is operated to perform cash processing.

In ST136, it is determined whether or not the service processing has been completed. If all the service processing has been completed according to the screen display, the display dimension data changed or not required to be changed in ST138 is stored in the memory (48). ) As a usage history. If all the customer service processes have not been completed, the process switches the screen in ST140 to display the next customer service screen, returns to ST122, and repeats until all the customer service processes are completed.

As shown in FIG. 5, in ST142, it is determined whether to purchase a card or the like or a ticket with cash. When purchasing with a card or the like, the process proceeds to ST144, where the enlarged or reduced display size data is written to the card or the like, and the process proceeds to ST146. If the purchase is made by cash, the process goes to ST146.

In ST146, it is determined whether to purchase a card or the like. If you do not purchase a card, etc., ST
Proceeding to 148, a ticket is issued by the ticket issuing device (46) shown in FIG. When purchasing a card or the like, display size data is written on the card or the like to be purchased, and the card is issued by the card issuing device (44).

In the present invention, in the case of an automatic ticket vending machine,
It is preferable that the display device is applied to a touch panel type, and in the case of a commuter pass vending machine, the display device may be a touch panel type. The format of operation may be used. Furthermore, in an automatic teller machine (ATM) such as a bank, if display size data, age data, and low vision data are magnetically recorded on a cash card, even a low vision person can smoothly operate the ATM. it can.

[0031]

As described above, according to the present invention, an enlargement / reduction means is provided in a customer service device so that screen information can be enlarged to make it easier to see, or information can be compressed to see more information at a time. In addition, when used with cards, etc., if the display size data is recorded on the card, etc., the screen will be displayed in an easy-to-view state, so it is difficult for users or people with low vision to read with presbyopia. Even if there is, there is an advantage that the screen is displayed according to the degree of the low vision and the operation of the customer service device can be performed smoothly.

[Brief description of the drawings]

FIG. 1 is a front view of an example automatic ticket vending machine based on the present invention.

FIG. 2 is a schematic block diagram of a customer service device according to the present invention.

FIG. 3 is a partial flowchart of the block diagram shown in FIG. 2;

FIG. 4 is a flowchart following the flowchart shown in FIG. 3;

FIG. 5 is a flowchart following the flowchart shown in FIG. 4;

[Explanation of symbols]

 Reference Signs List 10 automatic ticket vending machine (service device) 14 display device 34 enlargement / reduction means 36 enlargement switch 38 reduction switch 40 cash processing device 42 card reader 44 card issuing device 46 ticket issuing device 48 memory 50 control device

Claims (3)

[Claims] 1. A control device (50) comprising a CPU; a cash processing device (40) having a mechanism for checking coins and bills; and a card reading device (42) for reading magnetic data of a card.
A display device (14) whose display content is variable according to an operation; display size data for determining the display size of the display device (14); usage history data of the customer; Memory (48) comprising a RAM for storing and updating display size data based on visual acuity; enlargement / reduction means (34) for enlarging or reducing the display size of the display device; And a card issuing device (44) for issuing the card by magnetically writing and printing the ticket and issuing the ticket. When the screen is enlarged or reduced by the enlargement / reduction means (34), the display size data is updated in the memory (48) and the display size data is magnetically recorded on a card. Beverage apparatus according to claim. 2. The customer service device according to claim 1, wherein when there is no display size data on the card, the card is displayed with a screen size corresponding to an average visual acuity based on age data. 3. If the card has no display size data and no age data, the card is displayed with a screen size based on the most data among the past use history data of the customer. The customer service device according to claim 1, characterized in that: