JPS61208954A - Device for measuring information guide call number or the like - Google Patents

Abstract

PURPOSE:To collect sufficient data such as old telephone number, call number classified by information guide, time and date by connecting a central processing unit to an automatic notice guide device via an interface circuit to collect and analyze information. CONSTITUTION:When a control circuit 52 sends accommodate location information from an exchange to a bus 58, a control circuit 54 accesses a telephone number storage device 57 and sends old telephone number, new telephone number and notice guide type information corresponding to the accommodated information to a bus 59. A control data bus supervisory section 61 in an interface circuit 6 supervises the transmission of the accommodated location information from the circuit 52 to the bus 58 and when the transmission is detected, the section 61 gives a command to an information read section 62 to steal the information from the bus 59. The read section 62 reads the old telephone number and the notice guide type information and sends them to the central processing unit 7, and the unit 7 uses to a collation means 71 to store the collected data sequentially in a storage device 8. In this case, when the means 71 stores the collected data in the device 8, the data arrived at a prescribed time interval is added with the time information and the result is stored.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention is applicable to calls that arrive at a telephone number that is currently not in use, or calls that arrive at a telephone number that is registered as a subscriber absent (absentee). The present invention relates to a measuring device for measuring the number of notification and guidance calls, etc. that can be achieved in response to the required message fI-Hinouchi+Suhaku Dotsu 4!1 window persistence.

[Conventional technology]

Automatic notification guidance automatically updates the old number,
This is a service that informs the calling subscriber of the new number, the reason, etc. Also, absent notification is a service that automatically informs the calling subscriber that you are absent from the office when you receive a call, such as when you are out or on holiday. This is a service that provides information such as contact phone numbers, and all services are provided by an automatic notification and guidance device installed within the station.

FIG. 4 is a block diagram showing an outline of the structure of a conventional notification and guidance call count measuring wall in such an automatic notification and guidance device.

In the figure, 1 is a calling subscriber, 2 is an exchange, 3 is an automatic notification guidance output trunk, 4 is a doujin trunk, 5 is an automatic notification guidance device, 9 is a traffic measurement device, 51 is a switch unit, and 52 is a control circuit # 1.53 is a control circuit #3.54 is a control circuit #2.56 is a storage device for notification guide information, 57 is a storage device for telephone number information, 58.60 is a control data bus, 59
．． <51 is an information data bus.

Next, the operation will be explained. When the calling subscriber 1 dials a telephone number that is not in use due to relocation, number change, temporary removal, etc. (hereinafter referred to as telephone number), the exchange 2 selects the automatic notification guidance output trunk 3 and issues automatic notification guidance. It is connected to the automatic notification guidance device 5 via the computer 2/4.

This connection passes through the switch section 51 to the control circuit (#1) 52.
When this is completed, the exchange 2 sends the accommodation position information set in advance to the control circuit (4H) 52 corresponding to the dialed telephone number.

The control circuit (#1) 52a sends the accommodation position information to the control circuit (=#:2) 54 via the control data bus 58, and the control circuit (#2) 54 sends the information to one house via the information data bus 59. Get the phone number and new phone number 2 notification guide type information. At this time, the control circuit (#2) 54 uses the accommodation position information as a key to search the information management table (see (a) in FIG. 2) stored in the telephone number information storage device 57 to find the old telephone number. I am looking for a new phone number and notification type.

Subsequently, the control circuit (=I4=1) 52 sends the notification guidance type information to the control circuit (4N) 53 to obtain notification guidance information. At this time as well, the control circuit (:#3) 55 is
$2) Performs the same operation as 54 to obtain notification guidance information using the notification guidance type information as a key from the information management table (see FIG. 2(b)) stored in the notification guidance information storage device 56. .

When the control circuit ($1) 52 obtains the old telephone number, new telephone number, and notification guidance information, it synthesizes them and sends them as a talkie to the originating subscriber 1 for notification guidance.

For example, the number ΔΔΔΔΔΔΔ that you dialed for 1 has changed to the number RorororoRoro, so please correct your call. ’ and notification guidance.

In conventional call count measurements for such notification and guidance calls,
The traffic measurement device 9 connected to the automatic notification guidance outgoing trunk 3 only counts the number of operations of the outgoing trunk 3, and the number of calls by old telephone number 1 notification guidance type 1 hourly 1 day etc. is not collected at all. The disadvantage was that only insufficient data could be collected.

[Problem that the invention seeks to solve]

Therefore, the present invention not only controls the number of guided calls in the automatic notification guidance device, but also the old telephone number 2 notification guidance type.

The problem to be solved is to be able to collect sufficient data such as the number of calls by hour and day.

Therefore, an object of the present invention is to provide a measuring device for the number of notification and guidance calls, etc., which makes the above-mentioned possible.

[Means and operations for solving the problem] In order to achieve the above object, the notification guidance call number measuring device according to the present invention has a central processing unit (CPU) connected to the automatic notification guidance device via an interface circuit. It is supplied with information including information such as the central processing unit Hiro, each time the automatic notification guide device operates, the telephone number of the incoming call, the type of notification guide, etc. It is characterized by the ability to aggregate and analyze information.

The present invention will now be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of the present invention. In the figure, numerals 1 to 5 indicate the same parts as in FIG. In other words, 6 is an interface circuit, 61 is a control data bus monitoring section, 62 is a data reading section, 7 is a central processing unit (CPU), 71 is a collection means, 72 is an editing means, 8 is a storage device for collected data, It is.

Next, the operation will be explained.

The control circuit (#1) 52 connects the switch 2 to the trunk 3,
4, the control circuit (#2) 54 accesses the telephone number information storage device 57 and stores the old telephone number and telephone number corresponding to the accommodation position information. New phone number 2 notification guidance type information information data bus 5
Send on 9th. The detailed explanation of the operation at this time is as already explained with reference to FIG.

Control data bus monitoring section 61 in the interface circuit 6
When it is detected that the control circuit (#1) 52 sends the information to the control data bus FR, the information is sent to the information reading section 62 from the information data bus 59. Instruct them to steal.

Upon receiving this instruction, the data reading unit 62 reads the old telephone number and notification guide type information after a certain period of time, and sends them to the central processing unit 7. The central processing unit 7 uses the collecting means 71 to store collected data (old telephone number 1 notification guide type information, etc.) in the collected data storage device 8 one by one.

At this time, when the collecting means 7 stores the collected data in the collected data storage device 8, the collecting means 7 adds time information at that time to the data that arrives at a predetermined time period and stores the collected data. FIG. 3 shows examples of 9:00 and 9:10 with a time period of 10 minutes.

Note that FIG. 3 is an explanatory diagram showing an example of a data storage format in the collected data storage device 8. As shown in FIG.

When a certain amount of collected data is stored in the collected data storage device 8, the editing means 72 edits it into the number of calls by hour, 2 days, 2 notification guidance types, etc., and outputs it to a recording device, etc. (not shown). do.

The editing process at this time is, for example, if the number of calls is by hour,
Count the number of pieces of collected data that existed in one hour, and identify the notification and guidance type information in the collected data for the data collected within a certain time if it is the number of notification and guidance type side calls. This is possible by counting the numbers in a column set up in the table.

〔Effect of the invention〕

As explained above, according to the present invention, in addition to the guided telephone number and the guided type, which could not be measured in the past, information such as the guided month, hour, number of calls, etc. is automatically recorded. When reusing a phone number that has not been used, it is possible to quantitatively grasp the number of calls that would have been received and resulted in a false call if the phone number were to be reused. Instead of manually selecting a phone number for reuse after a certain cooling period, this data can now be used to automatically select a phone number that is less likely to cause a false call, making it easier to select a phone number. Not only is the expected reduction in operating energy required, but customer service is also significantly improved since the phones sold are free of false calls.

In addition, from the perspective of capital investment, telephone numbers can be used effectively, and wasteful capital investment can be prevented, which is very effective.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing one embodiment of the present invention, and FIG. 2 (
a) is an explanatory diagram of the information management table stored in the telephone number information storage device, FIG. 2(b) is an explanatory diagram of the information management table stored in the notification guide information storage device, and FIG. FIG. 4 is an explanatory diagram showing an example of a data storage format in a storage device for collected data, and FIG. 4 is a block diagram showing an outline of the configuration of a conventional notification guidance call count measuring device in an automatic notification guidance device. Code explanation 1...Originating subscriber, 2...Exchange, 3
...Automatic notification guidance trunk, 4...
Doujin trunk, 5... automatic notification guidance device, 6.
. . . Interface circuit, 7 . . . Central processing unit, 8 . . . Fruit shape data storage device I 2
Figure 3

Claims (1)

[Claims] 1) Through an interface circuit to an automatic notification/guidance device that guides a required message to a call that arrives to a telephone number that is currently not in use, or a call that arrives to a telephone number that is registered as an absent subscriber. The central processing unit is connected to a central processing unit, and the central processing unit is supplied with information including the telephone number of the incoming call, the type of notification guidance, etc., via the interface circuit, each time the automatic notification guidance device operates. A device for measuring the number of notification and guidance calls, etc., characterized in that the information is aggregated and analyzed.