SE0300922L - Telefonistbetjänat arrangemang - Google Patents

Telefonistbetjänat arrangemang

Info

Publication number
SE0300922L
SE0300922L SE0300922A SE0300922A SE0300922L SE 0300922 L SE0300922 L SE 0300922L SE 0300922 A SE0300922 A SE 0300922A SE 0300922 A SE0300922 A SE 0300922A SE 0300922 L SE0300922 L SE 0300922L
Authority
SE
Sweden
Prior art keywords
telecommunications system
telephonist
control panel
fixed
pbx
Prior art date
Application number
SE0300922A
Other languages
English (en)
Other versions
SE0300922D0 (sv
Inventor
Anders Soeren Oeman
Original Assignee
Trio Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Trio Ab filed Critical Trio Ab
Priority to SE0300922A priority Critical patent/SE0300922L/sv
Publication of SE0300922D0 publication Critical patent/SE0300922D0/sv
Priority to PCT/SE2004/000459 priority patent/WO2004086739A1/en
Priority to EP04723438A priority patent/EP1611736A1/en
Publication of SE0300922L publication Critical patent/SE0300922L/sv

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
    • H04M3/62—Keyboard equipment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/20—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems
    • H04M2207/206—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems composed of PSTN and wireless network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
SE0300922A 2003-03-25 2003-03-25 Telefonistbetjänat arrangemang SE0300922L (sv)

Priority Applications (3)

Application Number Priority Date Filing Date Title
SE0300922A SE0300922L (sv) 2003-03-25 2003-03-25 Telefonistbetjänat arrangemang
PCT/SE2004/000459 WO2004086739A1 (en) 2003-03-25 2004-03-25 Arrangement served by operator to establish connections between users
EP04723438A EP1611736A1 (en) 2003-03-25 2004-03-25 Arrangement served by operator to establish connections between users

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE0300922A SE0300922L (sv) 2003-03-25 2003-03-25 Telefonistbetjänat arrangemang

Publications (2)

Publication Number Publication Date
SE0300922D0 SE0300922D0 (sv) 2003-03-25
SE0300922L true SE0300922L (sv) 2004-09-26

Family

ID=20290869

Family Applications (1)

Application Number Title Priority Date Filing Date
SE0300922A SE0300922L (sv) 2003-03-25 2003-03-25 Telefonistbetjänat arrangemang

Country Status (3)

Country Link
EP (1) EP1611736A1 (sv)
SE (1) SE0300922L (sv)
WO (1) WO2004086739A1 (sv)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2473207A (en) * 2009-09-02 2011-03-09 Kobby King Switchboard for connection to both landlines and mobile lines
US8355694B2 (en) * 2009-12-15 2013-01-15 At&T Intellectual Property I, L.P. Obviating mobile airtime minutes for business telephone calls

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5841854A (en) * 1994-02-16 1998-11-24 Priority Call Management, Inc. Wireless telephone integration system and method for call centers and workgroups
US5873032A (en) * 1994-04-28 1999-02-16 Metro One Telecommunications, Inc. Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page
EP1068717B1 (en) * 1998-03-31 2011-03-02 BRITISH TELECOMMUNICATIONS public limited company Computer telephony integration
BR0107993A (pt) * 2000-01-31 2004-01-06 Infonxx Inc Sistema e método de auxìlio à comunicação
EP1156652A1 (en) * 2000-05-19 2001-11-21 Novavox Ag Method to monitor and/or control connections in a telecommunication system
JP3463655B2 (ja) * 2000-06-28 2003-11-05 日本電気株式会社 コールセンタシステムおよびその着信方法およびその記録媒体
JP2002209018A (ja) * 2000-08-28 2002-07-26 Alcatel 移動体オペレータに対する呼配信を可能にするシステムおよび方法
US6785380B2 (en) * 2001-06-01 2004-08-31 Avaya Technology Corp. Network-centric self-administered call center with intelligent mobile agent terminals

Also Published As

Publication number Publication date
SE0300922D0 (sv) 2003-03-25
EP1611736A1 (en) 2006-01-04
WO2004086739A1 (en) 2004-10-07

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Legal Events

Date Code Title Description
NAV Patent application has lapsed