SE506775C2 - Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje - Google Patents

Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje

Info

Publication number
SE506775C2
SE506775C2 SE9602212A SE9602212A SE506775C2 SE 506775 C2 SE506775 C2 SE 506775C2 SE 9602212 A SE9602212 A SE 9602212A SE 9602212 A SE9602212 A SE 9602212A SE 506775 C2 SE506775 C2 SE 506775C2
Authority
SE
Sweden
Prior art keywords
server
subscriber
telephony
telephone
call
Prior art date
Application number
SE9602212A
Other languages
English (en)
Swedish (sv)
Other versions
SE9602212D0 (sv
SE9602212L (sv
Inventor
Ingemar Toennby
Allan Hansson
Original Assignee
Ericsson Telefon Ab L M
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=20402881&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=SE506775(C2) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Ericsson Telefon Ab L M filed Critical Ericsson Telefon Ab L M
Priority to SE9602212A priority Critical patent/SE506775C2/sv
Publication of SE9602212D0 publication Critical patent/SE9602212D0/xx
Priority to SE9603932A priority patent/SE9603932L/xx
Priority to TW086107609A priority patent/TW351879B/zh
Priority to JP10500494A priority patent/JP2000511723A/ja
Priority to EP97926352A priority patent/EP0898837B1/de
Priority to CA002253657A priority patent/CA2253657A1/en
Priority to CNB971952280A priority patent/CN1201536C/zh
Priority to AT97927542T priority patent/ATE249123T1/de
Priority to DE69724611T priority patent/DE69724611T2/de
Priority to KR10-1998-0709479A priority patent/KR100372036B1/ko
Priority to PCT/SE1997/000968 priority patent/WO1997047127A1/en
Priority to JP50049398A priority patent/JP2002512738A/ja
Priority to AT97927543T priority patent/ATE288655T1/de
Priority to JP10500496A priority patent/JP2000511725A/ja
Priority to DE69732410T priority patent/DE69732410D1/de
Priority to KR1019980709514A priority patent/KR20000015957A/ko
Priority to CA002253789A priority patent/CA2253789C/en
Priority to CA002257505A priority patent/CA2257505C/en
Priority to EP97926353A priority patent/EP0898833A1/de
Priority to AU31986/97A priority patent/AU721188B2/en
Priority to EP97927542A priority patent/EP0903031B1/de
Priority to CA002256728A priority patent/CA2256728C/en
Priority to TW086107610A priority patent/TW330364B/zh
Priority to TW086107604A priority patent/TW357514B/zh
Priority to DE69736516T priority patent/DE69736516T2/de
Priority to PCT/SE1997/000969 priority patent/WO1997046073A2/en
Priority to CNB971952345A priority patent/CN1199409C/zh
Priority to KR1019980709579A priority patent/KR20000016017A/ko
Priority to PCT/SE1997/000967 priority patent/WO1997047118A1/en
Priority to AU31137/97A priority patent/AU741622B2/en
Priority to EP97927543A priority patent/EP0898838B1/de
Priority to KR1019980709428A priority patent/KR20000015877A/ko
Priority to AT97926352T priority patent/ATE336857T1/de
Priority to CNB971952299A priority patent/CN1134963C/zh
Priority to CN97195227A priority patent/CN1221530A/zh
Priority to AU31136/97A priority patent/AU725079B2/en
Priority to ES97927542T priority patent/ES2206722T3/es
Priority to AU31985/97A priority patent/AU730598B2/en
Priority to JP10500495A priority patent/JP2000511724A/ja
Priority to PCT/SE1997/000970 priority patent/WO1997047119A1/en
Priority to US08/868,649 priority patent/US6320857B1/en
Priority to US08/868,551 priority patent/US6295293B1/en
Priority to US08/868,655 priority patent/US6515996B1/en
Priority to TW086115253A priority patent/TW369754B/zh
Publication of SE9602212L publication Critical patent/SE9602212L/xx
Publication of SE506775C2 publication Critical patent/SE506775C2/sv
Priority to US10/131,300 priority patent/US20020118676A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H04Q11/0457—Connection protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2854—Wide area networks, e.g. public data networks
    • H04L12/2856—Access arrangements, e.g. Internet access
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2854—Wide area networks, e.g. public data networks
    • H04L12/2856—Access arrangements, e.g. Internet access
    • H04L12/2869—Operational details of access network equipments
    • H04L12/2898—Subscriber equipments
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5691—Access to open networks; Ingress point selection, e.g. ISP selection
    • H04L12/5692—Selection among different networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/66—Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/06—Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0033—Notification or handling of incoming calls by a computer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/121—Details of network access arrangements or protocols
    • H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/129—Details of providing call progress tones or announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
    • H04M2203/156—On-line status dependent routing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H04M3/42289—Systems providing special services or facilities to subscribers in networks with carrierprovider selection by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106—Microprocessor, CPU
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13199—Modem, modulation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13298—Local loop systems, access network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
  • Computer And Data Communications (AREA)
  • Toys (AREA)
  • Telephone Set Structure (AREA)
SE9602212A 1996-06-04 1996-06-04 Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje SE506775C2 (sv)

Priority Applications (45)

Application Number Priority Date Filing Date Title
SE9602212A SE506775C2 (sv) 1996-06-04 1996-06-04 Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje
SE9603932A SE9603932L (sv) 1996-06-04 1996-10-28 Telefondubblerare
TW086107609A TW351879B (en) 1996-06-04 1997-06-03 A telephone doubler arrangement
JP10500494A JP2000511723A (ja) 1996-06-04 1997-06-03 Ｉｐサポートを備えたモデム
EP97926352A EP0898837B1 (de) 1996-06-04 1997-06-03 Zugriffsnetzwerk auf einem speziellen medium
CA002253657A CA2253657A1 (en) 1996-06-04 1997-06-03 An access network over a shared medium
CNB971952280A CN1201536C (zh) 1996-06-04 1997-06-03 一种网络接入方法、接入系统及网络终端
AT97927542T ATE249123T1 (de) 1996-06-04 1997-06-03 Verfahren zur umlenkung eines ankommenden telefonanrufes in eine bereits laufende internet session
DE69724611T DE69724611T2 (de) 1996-06-04 1997-06-03 Verfahren zur Umlenkung eines ankommenden Telefonanrufes in eine bereits laufende Internet Session
KR10-1998-0709479A KR100372036B1 (ko) 1996-06-04 1997-06-03 전화이중장치
PCT/SE1997/000968 WO1997047127A1 (en) 1996-06-04 1997-06-03 A modem with ip support
JP50049398A JP2002512738A (ja) 1996-06-04 1997-06-03 電話ダブラー装置
AT97927543T ATE288655T1 (de) 1996-06-04 1997-06-03 Modem mit ip-unterstützung
JP10500496A JP2000511725A (ja) 1996-06-04 1997-06-03 共有媒体を介するアクセスネットワーク
DE69732410T DE69732410D1 (de) 1996-06-04 1997-06-03 Modem mit ip-unterstützung
KR1019980709514A KR20000015957A (ko) 1996-06-04 1997-06-03 인터넷 프로토콜 지원 기능을 갖춘 모뎀
CA002253789A CA2253789C (en) 1996-06-04 1997-06-03 An access network over a dedicated medium
CA002257505A CA2257505C (en) 1996-06-04 1997-06-03 A modem with ip support
EP97926353A EP0898833A1 (de) 1996-06-04 1997-06-03 Zugangsnetz über ein medium mit gemeinsamer benutzung
AU31986/97A AU721188B2 (en) 1996-06-04 1997-06-03 A modem with IP support
EP97927542A EP0903031B1 (de) 1996-06-04 1997-06-03 Verfahren zur Umlenkung eines ankommenden Telefonanrufes in eine bereits laufende Internet Session
CA002256728A CA2256728C (en) 1996-06-04 1997-06-03 A telephone doubler arrangement
TW086107610A TW330364B (en) 1996-06-04 1997-06-03 Access network over a shared medium
TW086107604A TW357514B (en) 1996-06-04 1997-06-03 An access network over a dedicated medium
DE69736516T DE69736516T2 (de) 1996-06-04 1997-06-03 Zugriffsnetzwerk auf einem speziellen medium
PCT/SE1997/000969 WO1997046073A2 (en) 1996-06-04 1997-06-03 An access network over a dedicated medium
CNB971952345A CN1199409C (zh) 1996-06-04 1997-06-03 具有ip支持的调制解调器
KR1019980709579A KR20000016017A (ko) 1996-06-04 1997-06-03 공유매체에의한액세스네트워크
PCT/SE1997/000967 WO1997047118A1 (en) 1996-06-04 1997-06-03 A telephone doubler arrangement
AU31137/97A AU741622B2 (en) 1996-06-04 1997-06-03 An access network over a shared medium
EP97927543A EP0898838B1 (de) 1996-06-04 1997-06-03 Modem mit ip-unterstützung
KR1019980709428A KR20000015877A (ko) 1996-06-04 1997-06-03 지정매체를통한액세스네트워크
AT97926352T ATE336857T1 (de) 1996-06-04 1997-06-03 Zugriffsnetzwerk auf einem speziellen medium
CNB971952299A CN1134963C (zh) 1996-06-04 1997-06-03 电话双倍器和实现电话双倍器的方法
CN97195227A CN1221530A (zh) 1996-06-04 1997-06-03 通过共用媒体的接入网络
AU31136/97A AU725079B2 (en) 1996-06-04 1997-06-03 An access network over a dedicated medium
ES97927542T ES2206722T3 (es) 1996-06-04 1997-06-03 Metodo de transferencia de una llamada telefonica en una sesion de conexion internet.
AU31985/97A AU730598B2 (en) 1996-06-04 1997-06-03 A telephone doubler arrangement
JP10500495A JP2000511724A (ja) 1996-06-04 1997-06-03 専用媒体を通じてのアクセス網
PCT/SE1997/000970 WO1997047119A1 (en) 1996-06-04 1997-06-03 An access network over a shared medium
US08/868,649 US6320857B1 (en) 1996-06-04 1997-06-04 Telephone doubler arrangement
US08/868,551 US6295293B1 (en) 1996-06-04 1997-06-04 Access network over a dedicated medium
US08/868,655 US6515996B1 (en) 1996-06-04 1997-06-04 Modem with IP support
TW086115253A TW369754B (en) 1996-06-04 1997-10-16 Phone-doubler for solving the problem with how to select one voice gateway from a multitude of voice gateways
US10/131,300 US20020118676A1 (en) 1996-06-04 2002-04-24 Access network over a shared medium

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE9602212A SE506775C2 (sv) 1996-06-04 1996-06-04 Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje

Publications (3)

Publication Number Publication Date
SE9602212D0 SE9602212D0 (sv) 1996-06-04
SE9602212L SE9602212L (sv) 1997-12-05
SE506775C2 true SE506775C2 (sv) 1998-02-09

Family

ID=20402881

Family Applications (2)

Application Number Title Priority Date Filing Date
SE9602212A SE506775C2 (sv) 1996-06-04 1996-06-04 Sätt och anordning för samtidig telefon- och Internetförbindelse på en telefonlinje
SE9603932A SE9603932L (sv) 1996-06-04 1996-10-28 Telefondubblerare

Family Applications After (1)

Application Number Title Priority Date Filing Date
SE9603932A SE9603932L (sv) 1996-06-04 1996-10-28 Telefondubblerare

Country Status (13)

Country Link
US (1) US6320857B1 (de)
EP (1) EP0903031B1 (de)
JP (1) JP2002512738A (de)
KR (1) KR100372036B1 (de)
CN (1) CN1134963C (de)
AT (1) ATE249123T1 (de)
AU (1) AU730598B2 (de)
CA (1) CA2256728C (de)
DE (1) DE69724611T2 (de)
ES (1) ES2206722T3 (de)
SE (2) SE506775C2 (de)
TW (2) TW351879B (de)
WO (1) WO1997047118A1 (de)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998059299A1 (en) * 1997-06-20 1998-12-30 Koninklijke Philips Electronics N.V. Network communication system user message transmission
US6457039B1 (en) 1996-10-28 2002-09-24 Telefonaktiebolaget Lm Ericsson Method and apparatus for avoiding IP-address collision when connecting an incoming voice phone call to an internet application
US6687354B1 (en) 1997-03-31 2004-02-03 Telefonaktiebolaget Lm Ericsson Method and arrangement for connection of a computer to a computer network via a telephone exchange

Families Citing this family (108)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6353611B1 (en) * 1995-11-27 2002-03-05 At&T Corp. Call waiting feature for a telephone line connected to the internet
US6343115B1 (en) 1996-02-13 2002-01-29 At&T Corp Method of announcing an internet call
JP2000511723A (ja) * 1996-06-04 2000-09-05 テレフオンアクチーボラゲツト エル エム エリクソン（パブル） Ｉｐサポートを備えたモデム
CA2263264C (en) 1996-08-14 2006-11-28 Northern Telecom Limited Internet-based telephone call manager
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US20010040887A1 (en) * 1997-10-09 2001-11-15 Yuri Shtivelman Apparatus and methods enhancing call routing to and within call-centers
US6891824B1 (en) * 1997-06-30 2005-05-10 Emc Corporation Audible communication with a modem over a wide area network
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
FR2770720B1 (fr) * 1997-10-30 2000-01-07 Sagem Procede pour etablir une communication entre un terminal de l'internet et un telephone et telephone pour la mise en oeuvre du procede
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SE9603932L (sv) 1998-04-29
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US20010036171A1 (en) 2001-11-01
EP0903031B1 (de) 2003-09-03
CA2256728A1 (en) 1997-12-11
DE69724611D1 (de) 2003-10-09
CN1221531A (zh) 1999-06-30
KR20000015926A (ko) 2000-03-15
KR100372036B1 (ko) 2003-04-18
DE69724611T2 (de) 2004-04-01
AU730598B2 (en) 2001-03-08
ATE249123T1 (de) 2003-09-15
ES2206722T3 (es) 2004-05-16
WO1997047118A1 (en) 1997-12-11
TW351879B (en) 1999-02-01
US6320857B1 (en) 2001-11-20
AU3198597A (en) 1998-01-05
JP2002512738A (ja) 2002-04-23
CN1134963C (zh) 2004-01-14
EP0903031A1 (de) 1999-03-24
SE9602212L (sv) 1997-12-05
CA2256728C (en) 2005-01-11
TW369754B (en) 1999-09-11

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