TR201714585A2 - A MOBILE COMMUNICATION SYSTEM AND METHOD TO FIND AND REDUCE THE REASONS OF SUBSCRIBERS 'OPERATORS TO CALL THE CALL CENTER - Google Patents

A MOBILE COMMUNICATION SYSTEM AND METHOD TO FIND AND REDUCE THE REASONS OF SUBSCRIBERS 'OPERATORS TO CALL THE CALL CENTER Download PDF

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Publication number
TR201714585A2
TR201714585A2 TR2017/14585A TR201714585A TR201714585A2 TR 201714585 A2 TR201714585 A2 TR 201714585A2 TR 2017/14585 A TR2017/14585 A TR 2017/14585A TR 201714585 A TR201714585 A TR 201714585A TR 201714585 A2 TR201714585 A2 TR 201714585A2
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TR
Turkey
Prior art keywords
subscribers
call
mobile communication
operators
reasons
Prior art date
Application number
TR2017/14585A
Other languages
Turkish (tr)
Inventor
Kütük Zülal
Özdemi̇r Ahmet
Original Assignee
Vodafone Teknoloji Hizmetleri A S
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Publication date
Application filed by Vodafone Teknoloji Hizmetleri A S filed Critical Vodafone Teknoloji Hizmetleri A S
Priority to TR2017/14585A priority Critical patent/TR201714585A2/en
Publication of TR201714585A2 publication Critical patent/TR201714585A2/en

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  • Mobile Radio Communication Systems (AREA)

Abstract

Mevcut buluş, abonelerin mobil aktivite bilgileri kullanılarak fatura aşımı kaynaklı çağrı merkezi aramasında bulunan abonelerin tespit edilmesine, bu abonelere mobil iletişim davranışlarına uygun olduğu tespit edilen alternatif tarifeler önerilmesine imkân tanıyan bir mobil haberleşme yöntemi ortaya koymaktadır.The present invention provides a mobile communication method that enables the determination of subscribers in the call center call due to excessive billing by using mobile activity information of the subscribers, and to offer alternative tariffs to these subscribers that are found to be suitable for mobile communication behaviors.

TR2017/14585A 2017-09-29 2017-09-29 A MOBILE COMMUNICATION SYSTEM AND METHOD TO FIND AND REDUCE THE REASONS OF SUBSCRIBERS 'OPERATORS TO CALL THE CALL CENTER TR201714585A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
TR2017/14585A TR201714585A2 (en) 2017-09-29 2017-09-29 A MOBILE COMMUNICATION SYSTEM AND METHOD TO FIND AND REDUCE THE REASONS OF SUBSCRIBERS 'OPERATORS TO CALL THE CALL CENTER

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TR2017/14585A TR201714585A2 (en) 2017-09-29 2017-09-29 A MOBILE COMMUNICATION SYSTEM AND METHOD TO FIND AND REDUCE THE REASONS OF SUBSCRIBERS 'OPERATORS TO CALL THE CALL CENTER

Publications (1)

Publication Number Publication Date
TR201714585A2 true TR201714585A2 (en) 2019-04-22

Family

ID=67953393

Family Applications (1)

Application Number Title Priority Date Filing Date
TR2017/14585A TR201714585A2 (en) 2017-09-29 2017-09-29 A MOBILE COMMUNICATION SYSTEM AND METHOD TO FIND AND REDUCE THE REASONS OF SUBSCRIBERS 'OPERATORS TO CALL THE CALL CENTER

Country Status (1)

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TR (1) TR201714585A2 (en)

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