TW201214313A - A method, apparatus or software for indicating relative changes in recipients between messages in a message thread - Google Patents

A method, apparatus or software for indicating relative changes in recipients between messages in a message thread Download PDF

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TW201214313A
TW201214313A TW100116724A TW100116724A TW201214313A TW 201214313 A TW201214313 A TW 201214313A TW 100116724 A TW100116724 A TW 100116724A TW 100116724 A TW100116724 A TW 100116724A TW 201214313 A TW201214313 A TW 201214313A
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message
recipient
recipients
indication
relative
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Christopher Phillips
Joseph Robert Winchester
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    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/107Computer-aided management of electronic mailing [e-mailing]

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Abstract

A method, apparatus and software are disclosed for indicating relative changes in recipients between messages in a message thread.

Description

201214313 六、發明說明: 【發明所屬之技術領域】 本發明係關於一種用於指示訊息往來書信中之訊息之間 的收件者之相對改變的方法、裝置或軟體。 【先前技術】 諸如電子郵件、即時傳訊(IM)或網誌(blog)應用程式之 電腦化傳訊系統使得使用者能夠創建新訊息且回覆所接收 之訊息。回覆訊息通常包含額外或更新之内容。可將訊息 發送至一個以上收件者。收件者可為直接收信者,或可藉 由副本拷貝(cc)該訊息而被包括進來。隨著時間的過去, 不同收件者可能回覆同一原始訊息。每一此收件者可添加 其自己的内容或修改收件者之清單。因此,連續的電子郵 件形成資訊或會話之往來書信(thread )»往來書信具有單 一開始點或原點’但其收件者之清單或内容將通常隨著往 來書信形成而變化。因此,往來書信將通常包含收件者之 集合或内容發散之一或多個分支。 傳訊系統通常使得使用者能夠檢視訊息之内容且分析由 内容或發送者所驅動的屬性,以排定訊息之優先次序或將 訊息筛選至資料夾中。此等屬性可用以將收件匿分類以便 使得接收者能夠排定所接收訊息的優先次序。 【發明内容】 本發明之一實施例提供一種用於指示一訊息往來書信中 之訊息之間收件者之相對改變之方法,該方法包含以下 驟: 156093.doc 201214313 自一訊息寄件者(originator )接收一第一訊幸. 識別該第一訊息之一訊息往來書信; 選擇該訊息往來書信中在該第一訊息之前的—第二訊 息; 比較該第一訊息之收件者與該第二訊息之收件者; 識別該第1息之該等收件者與該第:訊息之該等收件 者之間的任何改變;及 提供與該第一訊息相關聯的該等改變之一指示。 該方法可包含以下另外步驟: 識別額外收件者,額外收件者包含不為該第二訊息之收 件者的該第一訊息之該等收件者; 識別省略收件者,省略收件者包含不為該第—訊息之收 件者的該第二訊息之該等收件者;及 基於該等額外收件者及該等省略收件者提供與該第一訊 息相關聯的該指示。 該指示可包含該等額外收件者及該等省略收件者之識 別4第—訊息之該等收件者中之一或多者或該寄件者可 顯不為以後設資料加以擴增。該後設資料可包含該收件者 或每收件者或該寄件者在一組織階層中的組織關係。可 相對於1多個其他收件者或該寄件者陳述該組織關係。 可相對於—選定收件者或該寄件者陳述該組織關係。可自 一選定組織成員資料庫判定該組織關係。 示可經進一步配置以識別該第一訊息之該等收件者 與該第二訊息之該等收件者之間的改變之量值。該指示可 156093.doc -4- 201214313 為在亥第—矾息比較時添加至該第一訊息之收件者之數 目”來自4第二訊息之作為該第—訊息之收件者而省略的 收件者之數目之間的差別。 λ可根據—收件者在一組織階層中的資歷(seniority)而對 °亥收件者對該指示之貢獻加權。可判定相對於-選定收件 者或該寄件者的該f歷。可將__收件者㈣㈣之該貢獻 進一步加權’其巾朗純件者與該選定收件者或該寄件 者之間的—管理關係。該指示可為正,以便傳達該第一訊 息相對於該第二訊息之升級,且該指示可為負,以便傳達 該第一訊息相對於該第二訊息之降級。 另—實施例提供一種用於指示一訊息往來書信中之訊息 之間的收件者之相對改變之裝置,該裝置可操作以: 自一訊息寄件者接收一第一訊息; 識別該第一訊息之一訊息往來書信; 選擇該訊息往來書信中在該第一訊息之前的一第二訊 息; 比較β亥第一汛息之收件者與該第二訊息之收件者; 4別该第一訊息之該等收件者與該第二訊息之該等收件 者之間的任何改變;及 提供與該第一訊息相關聯的該等改變之一指示。 另實施例提供一種包含程式碼構件之電腦程式產品, 該電腦程式產品在該程式碼構件於一電腦上執行時經調適 以執行一種用於指示一訊息往來書信中之訊息之間的收件 者之相對改變的方法,該方法包含以下步驟: 156093.doc 201214313 自一 sfl息寄件者接收一第一訊息; 識別該第一訊息之一訊息往來書信; 選擇該訊息往來書信中在該第— ^ ^ 況息之刖的一第二訊 息; 比較該第-訊息之收件者與該第二訊息之收件者; 識別該第-訊息之料收件者與㈣二訊息之該等收件 者之間的任何改變;及 提供與該第一訊息相關聯的該等改變之一指示。 另一實施例提供-種包含㈣碼構件之電腦程式產品, 該電腦程式產品在該程式碼構件於—電腦上執行時經調適 以提供用於指示一訊息往來書信中之訊息之間的收件者之 相對改變的裝置,該裝置可操作以: 自一訊息寄件者接收一第一訊息; 識別該第一訊息之一訊息往來書信; 選擇該訊息往來書信中在該第一訊息之前的一第二訊 息; 。 比較該第一訊息之收件者與該第二訊息之收件者; 識別該第-訊息之該等收件者與該第二訊息之該等收件 者之間的任何改變;及 提供與該第一訊息相關聯的該等改變之一指示。 【實施方式】 現將僅藉由實例參考隨附圖式來描述本發明之實施例。 參看圖1,電腦系統101包含經由網路1〇4而互連的兩個 第一電腦1〇2及一第二電腦103。儲存器件1〇5亦連接至網 156093.doc -6 - 201214313 路刚以供由電腦102、103存取。電腦1〇2、ι〇3中之每一 者具備-作業系統106,作業系統1〇6提供用於一或多個應 f式之處理平台。在本實施例中,第一電腦⑺2各自載 有王電子郵件用戶端應用程式1()7之形式的傳訊應用程 式。第一電腦103載有呈電子郵件伺服器應用程式ι〇8之形 弋的另傳巩應用程式。電子郵件用戶端應用程式1〇7與 電子郵件伺服器應用程式1〇8協作以使得第—電腦1〇2之使 用者旎夠以其他電子郵件用戶端應用程式ι〇7之形式將電 子郵件訊息發送至收件者及自發送者接收電子郵件訊息。 本貫施例中,組織成員資料庫丨丨〇儲存於儲存器件1 上。組織成員資料庫110包含表示一組織之每一成員及其 在該組織内之各別角色的資料。在本實施例中,以將組織 之成員之相互關係模型化之方式將資料配置於資料結構 内。因此,組織成員資料庫.110經配置以提供表示給定成 員在組織中之角色的資料或表示一成員與一或多個其他成 員之關係的 > 料。在本實施例中,關係資料可包含相對資 歷或報告或管理線(如下文進一步描述)。 在本實施例中’電子郵件用戶端應用程式1〇7中之每一 者經配置以識別訊息或會話往來書信,亦即,識別與同一 題目或主旨有關的所發送及所接收之訊息。在本實施例 中,由共同主旨攔位來識別給定往來書信之此等訊息,且 根據經識別之訊息之内部時間戳記按時間對此等訊息排 序。在本實施例中,電子郵件用戶端應用程式丨〇7中之每 一者具備呈升級量測(escalation measure,EM)外掛程式109 156093.doc 201214313 之形式的額外功能性》EM外掛程式i〇9經配置以在接收到 新訊息時識別訊息往來書信中之緊接先前的訊息之收件者 與新訊息之收件者之間的任何改變。若識別出此等改變, 則EM外掛程式1 〇9經配置以將該等改變之指示提供給與新 訊息相關聯的使用者。 參看圖2,藉由電子郵件視窗2〇2中之電子郵件用戶端應 用程式107將電子郵件201顯示給使用者。電子郵件2〇1包 含呈發送按鈕203、附加檔案按鈕2〇4、地址按鈕2〇5及關 閉按鈕206之形式的四個按鈕,一旦電子郵件2〇1經合適撰 寫,發送按鈕203就發送相關電子郵件2〇1。附加檔案按鈕 204使得使用者能夠選擇供附加至電子郵件2〇 1之檔案。地 址按鈕205使得使用者能夠自相關聯之電子郵件地址薄或 資料庫選擇收信者。關閉按鈕2〇6使得使用者能夠關閉電 子郵件201。電子郵件201進一步包含四個地址欄位,該等 地址欄位呈收件者(To)欄位207、副本(Cc)攔位208、寄件 者(From)欄位209及主旨(Subject)攔位21〇之形式。在本實 施例中,在定位於電子郵件視窗2〇2之上部中的訊息標題 211中重複主旨欄位210内容,以便提供電子郵件2〇1之標 頭或標題。電子郵件亦包含用於輸入並顯示電子郵件2〇1 之内文的訊息欄位212。 在本實施例中’藉由以下三個相異構件213、214、215 而擴增在EM外掛程式1 〇9之控制之下的電子郵件訊息,相 異構件213、214、215各自經配置以獨立指示訊息往來書 信中之訊息之間的收件者之相對改變: 156093.doc ⑧ 201214313 相對收件者改變指示213 ; 基於角色之後設資料(相對或絕對)214 ;及 升級量測(EM)215。 相對收件者改變指示213包含電子郵件2〇1中之已相對於 相關訊息往來書信中之先前訊息而改變的收信者之標記。 在本實施例中’將先前訊息選擇為訊息往來書信中之緊接 在當前訊息201先前的訊息。在本實施例中,由具有共同 主旨欄位210之訊息來識別訊息往來書信。按包含於每— 相關訊息中的時間戮記(圖中未繪示)而對訊息往來書信排 序。參看圖3’展示sfl息彳主來書信中之在當前電子郵件2〇i 先前的電子郵件301,先前電子郵件301包含當前實例之 「Re: Meeting j訊息往來書信中的第一電子郵件。 參看圖2 ’ EM外掛程式109經配置以識別當前訊息2〇 1中 之已相對於先前訊息3 01而改變的收信者並將此等改變指 示給使用者。換言之’ EM外掛程式1 〇9經配置以識別與先 月1J訊息3 01相比在當則訊息2 01中的額外收信者,且識別先 月1J此息3 01中之已自當則讯息2 01省略的收信者。在本實施 例中,將當前訊息201中之任何此等額外地址216加底線, 且在當前訊息201中以刪除線(struck through)之形式替換 任何省略地址21 7。如熟習此項技術者將理解,當前訊息 中所替換的省略地址217僅僅為視覺指示,且並不被處理 為包括於任何回覆中、回覆全部相關訊息或轉遞相關訊息 的有效地址。因此,在圖2之實例中,收信者「e」及 156093.doc 201214313 F」不包括於先前訊息301之散佈中,但已作為收件者而 添加至當前訊息201之Cc攔位208,且因此被表示為加底線 的。又,收信者「C」包括於先前訊息3〇1之散佈中,但已 自當前訊息201移除’且因此以刪除線非功能性之形式將 其再插入。 在本實施例中,除了相對收件者改變指示2丨3之外,亦 以基於角色之後設資料214來進一步擴增電子郵件2〇1。 EM外掛程式1〇9經配置以針對當前訊息2〇1之每一收件者 自組織成員資料庫110擷取此基於角色之後設資料214,基 於角色之後設資料214包括任何省略地址21 7。接著使當前 訊息中之每一收件者之識別附加有經擷取之後設資料 214,如圖2中所展示。 參看圖4,如上文所描述,在本實施例中,組織成員資 料庫110經配置以提供表示一成員與一或多個其他成員之 關係的資料。在本實施例中,關係資料包含儲存於樹狀結 構401中之階層。該樹狀結構之每一節點4〇2表示組織之一 成員。兩個節點之間的最短單向(為垂直的)路徑表示相關 成員之間的資歷之差別。此外,可限定頂點以便指示管理 (M)線。在同一管理者下處於階層之相同層級的成員可為 同一小組之成員。一般而言,未經由共同管理者而鏈結或 未經由垂直路徑而連接的成員在組織結構方面為不相關 的。舉例而言’參看圖4之實例,成員D及f分別管理成員 八及8 °成員D及F分別為A之第一上級及B之第一上級。成 員E為成員A、8及€的第三上級。成員γ、z及c有可能與 156093.doc ⑧ •10- 201214313 成員X、A、B ' D及F組織上不相關。 在本實施例中,EM外掛程式1 〇9經配置以利用組織成員 資料庫110中之資料來產生升級量測(εμ)215 β EM 215經 配置以提供藉由在與訊息往來書信中之先前訊息比較時添 加或省略收件者而量測一給定(given )訊息已在組織結 構中升級或降級的程度。收件者之每一改變對EM 215之總 值均有貢獻。舉例而言,收件者之添加對EM 215之值貢獻 正量。相反地’收件者之省略對Em 21 5之值貢獻負量。根 據相關貢獻之總和計算EM 21 5之最終值。EM 21 5針對給 定訊息往來書信之第一訊息具)有為零之值。給定訊息往來 書L中之後續訊息可取決於收件者之相對改變而具有正或 負 EM 215 » 在本實施例中,取決於所改變之收件者相對於給定電子 郵件用戶端應用程式i 07上之訊息之接收者的資歷而使給 定改變收件者對訊息之總EM 215之貢獻加權。若在給定接 收者與相關改變收件者之間存在管理關係,則應用另一加 權值。參看圖5,相對資歷加權值儲存於由EM外掛程式 所存取的表501中。在本實施例中,不相關之改變收件 者產生為±1之EM貢獻。為給定接收者的第一或直接上級 之改變收件者提供為±5之初始EM貢獻。更高上級產生所 靶加的第一上級初始EM貢獻之倍數。舉例而言,第三上 級將具有為±5χ3=±15之初始EM貢獻.在改變收件者為發 送者或包括接收者之任何收件者之管理者時,初始em貢 獻加倍。如上文所提及,EM215之最終值為給定訊息之改 156093.doc 201214313 變收件者之初始EM貢獻的總和。 返回至圖2之實例訊息201,且又獲得每一改變之收件 者,則可自圖4之組織結構40 1擷取以下組織資料: G^example.com (不相關)EM貢獻為-1 ; E@examr)le.com(篦 3 上級 VEM首獻 3xS = i ς ;及 £Mgxample.com(B之營理者)·ΕΜ貢獻為 2x5 = 10。 因此,將針對如圖2中所展示之當前訊息201之£]^215計 算為: -1+15+10=24 現將參考圖6之流程圖進一步詳細描述在識別訊息往來 書信中之訊息之間的收件者之相對改變時由ΕΜ外掛程式 109所執行的處理。在步驟6〇1處’回應於由電子郵件用户 端應用程式1 07接收到新訊息而起始處理,且處理移至步 驟602。在步驟602處’使用主旨攔位21〇識別相關訊息往 來書信’且處理移至步驟6〇3。在步驟603處,使用相關訊 息之内部時間戳記來識別訊息往來書信中之緊接先前訊 息’且處理移至步驟6〇4。在步驟6〇4處,比較新訊息之收 件者之清單與先前訊息之收件者之清單,且處理移至步驟 605 °在步驟605處,識別新訊息中之任何額外收件者,且 處理移至步驟606。在步驟606處,識別新訊息中之任何省 略收件者’且處理移至步驟6〇7 ^在步驟6〇7處,將所識別 之改變收件者標記於新訊息中,以便提供新訊息與訊息往 來書彳5中之緊接先前訊息之間的收件者之相對改變之指 不。處理接著移至步驟6〇8且結束。若在步驟602處,識別 156093.doc -12· 201214313 出無適用訊息往來書信,則處理直接移至步驟6〇8且結束。 現將參考圖7之流程圖進一步詳細描述在計算ΕΜ 215時 由ΕΜ外掛程式109所執行的處理。在步驟7〇ι處,回應於 完成如上文參考圖6所描述的改變收件者之集合之識別而 起始處理,且處理移至步驟702。自步驟7〇2,起始處理迴 圈以將處理步驟703至708依次應用至每一收件者。因此, 在步驟703處,詢問組織成員資料庫η〇以判定是否給定收 件者為訊息之接收者之上級,且若是,則處理移至步驟 7〇4。在步驟704處,判定上級性之等級,且處理移至步驟 7〇5。在步驟7〇5處,將上級性等級乘數應用至當前£^貢 獻’且程序移至步驟706。在步驟7〇6處,詢問組織成員資 料庫110以判定是否給定收件者為發送者或包括接收者之 收件者訊息中之任一者的管理者,且若是’則處理移至步 驟7〇7。在步驟707處’將管理者腹乘數應用至當前腕貢 獻,且程序返回至步驟7〇2。 若在步驟703處,給定收件者不被識別為發送者或包括 接收者之收件者訊息中之任一者之上級,則處理直接移至 步驟駕,在步驟鳩處,指派不相關的腕貢獻,且處理 返回至步驟702。若在步驟鳩處,給定收件者不被識別為 發送者或訊息之收件者(包括接收者)中之任-者的管理 者’則處理直接移至步驟7〇2。若在步驟7〇2處,已經由步 驟7〇3至7〇8處理所有收件者,則處理移至步驟709。在步 …09處’自_成員資料庫ι職別訊息之每—收件者之 角色後认資料’且針對每一收件者顯示該角色後設資料, 156093.doc 13- 201214313 且處理移至步驟710。在步驟710處,顯示針對新訊息所計 算之EM 215,且處理移至步驟711且結束。 在另一實施例中’參看圖8,將EM 21 5之功能與em 215 之計算連同角色後設資料214之顯示一起自EM外掛程式 109省略。實情為’僅以已相對於相關訊息往來書信中之 選定先前訊息而自當前訊息801添加或省略的彼等收件者 之指示來擴增訊息8 01。 在另一實施例中,將EM 215之功能與EM 215之計算自 EM外掛程式1〇9省略。實情為,以已相對於相關訊息往來 書化中之選定先前訊息而自當前訊息添加或省略的彼等收 件者之指示連同角色後設資料214之顯示一起來擴增訊息。 因此,本發明之實施例經配置以提供訊息往來書信中之 收件者之差別的分析,且指派關於給定訊息是已經升級或 是降級之值。 在另#施例可§丨算相對於給定收件者或發送者的 EΜ或角色後設貧料。相斜ιλ __ .. 貝Tt相對性可為可選擇的β EM或角色可 係基於給定組織内之絕對或相對量測。可使用可適用於給201214313 VI. Description of the Invention: [Technical Field] The present invention relates to a method, apparatus or software for indicating a relative change of a recipient between messages in a message. [Prior Art] A computerized messaging system such as an email, instant messaging (IM) or blogging application enables a user to create a new message and reply to the received message. Reply messages usually contain additional or updated content. Messages can be sent to more than one recipient. The recipient may be a direct recipient or may be included by copying (cc) the message. Over time, different recipients may reply to the same original message. Each of these recipients can add their own content or modify the list of recipients. Thus, continuous e-mails form information or conversations. The correspondence » the correspondence has a single starting point or origin' but the list or content of its recipients will generally change as the correspondence is formed. Therefore, the correspondence will usually contain one or more branches of the recipient's collection or content divergence. The messaging system typically allows the user to view the content of the message and analyze the attributes driven by the content or sender to prioritize the message or filter the message into the folder. These attributes can be used to classify the recipients so that the recipient can prioritize the received messages. SUMMARY OF THE INVENTION An embodiment of the present invention provides a method for indicating a relative change of a recipient between messages in a message, the method comprising the following steps: 156093.doc 201214313 From a message sender ( Originator) receiving a first news message. identifying one of the first message messages; selecting the message in the correspondence before the first message - the second message; comparing the first message to the recipient a recipient of the second message; any change between the recipient identifying the first interest and the recipient of the first message; and providing one of the changes associated with the first message Instructions. The method may include the additional steps of: identifying an additional recipient, the additional recipient including the recipients of the first message that are not the recipient of the second message; identifying the omitted recipient, omitting the recipient Include the recipients of the second message that are not the recipient of the first message; and provide the indication associated with the first message based on the additional recipients and the omitted recipients . The indication may include one or more of the recipients of the additional recipients and the identifiers of the omitted 4th message, or the sender may not be augmented by future data. . The post-containment material may include the organizational relationship of the recipient or each recipient or the sender in an organizational hierarchy. The organizational relationship can be stated relative to more than one other recipient or the sender. The organizational relationship may be stated relative to the selected recipient or the sender. The organizational relationship can be determined from a selected member member database. The indication may be further configured to identify a magnitude of the change between the recipient of the first message and the recipients of the second message. The indication may be 156093.doc -4- 201214313 for the number of recipients added to the first message at the time of the comparison - "the second message is omitted as the recipient of the first message" The difference between the number of recipients. λ can be weighted according to the seniority of the recipient in an organizational hierarchy to the recipient's contribution to the indication. Can be determined relative to the selected recipient Or the sender's calendar. The contribution of the __recipient (4) (4) may be further weighted by the 'management relationship between the person and the sender's or the sender. Can be positive to convey an upgrade of the first message relative to the second message, and the indication can be negative to convey a degradation of the first message relative to the second message. Further - an embodiment provides an indication a device for relatively changing a recipient between messages in a message, the device operable to: receive a first message from a message sender; identify a message from the first message; select the message The first message in the message a second message of the first; comparing the recipient of the first message of the second and the recipient of the second message; 4 the recipient of the first message and the receipt of the second message Any change between the ones; and providing an indication of one of the changes associated with the first message. Another embodiment provides a computer program product comprising a code component, wherein the computer program product is in a computer The method of performing an adaptation to perform a relative change between the recipients of a message in a message, the method comprising the steps of: 156093.doc 201214313 receiving a message from a sender a message identifying one of the first messages; selecting a second message of the message in the correspondence - ^ ^ condition; comparing the recipient of the first message with the second message a recipient; identifying any change between the recipient of the first message and the recipient of the (4) message; and providing an indication of one of the changes associated with the first message. Embodiments provide - including (d) a computer program product of a code component, the computer program product adapted to provide a means for indicating a relative change of a recipient between messages in a message, when the code component is executed on a computer, The device is operable to: receive a first message from a message sender; identify a message of the first message; and select a second message in the message before the first message; a recipient of the message and a recipient of the second message; any change between the recipient identifying the first message and the recipient of the second message; and providing the first One of the changes associated with the message is indicated. [Embodiment] Embodiments of the present invention will now be described by way of example only with reference to the accompanying drawings. Referring to Figure 1, computer system 101 includes inter Two first computers 1 and 2 and a second computer 103 are connected. The storage device 1〇5 is also connected to the network 156093.doc -6 - 201214313 The path is just for access by the computers 102, 103. Each of the computers 1, 2, and 3 has an operating system 106, and the operating system 1 6 provides a processing platform for one or more f-types. In the present embodiment, the first computers (7) 2 each carry a messaging application in the form of a king email client application 1 () 7. The first computer 103 carries an additional transfer application in the form of an email server application ι〇8. The email client application 1〇7 cooperates with the email server application 〇8 to enable the user of the first computer 〇2 to send email messages in the form of other email client applications 〇7 Send to the recipient and receive the email message from the sender. In this embodiment, the organization member database is stored on the storage device 1. The organization member database 110 contains information representing each member of an organization and its respective roles within the organization. In this embodiment, data is placed in the data structure in a manner that models the interrelationships of members of the organization. Thus, the organization member repository .110 is configured to provide information representing a given member's role in the organization or a > relationship between a member and one or more other members. In this embodiment, the relationship profile may include a relative qualification or a report or management line (as further described below). In the present embodiment, each of the 'email client applications 1' 7 is configured to identify messages or conversations, i.e., to identify sent and received messages related to the same topic or subject matter. In this embodiment, the common message is used to identify such messages for a given correspondence, and the messages are sorted by time based on the internal time stamp of the identified message. In this embodiment, each of the email client applications 7 has an additional functionality "EM plug-in i" in the form of an escalation measure (EM) plug-in 109 156093.doc 201214313. 9 is configured to identify any changes in the incoming and outgoing messages of the message between the recipient of the previous message and the recipient of the new message upon receipt of the new message. If such changes are identified, the EM plugin 1 〇 9 is configured to provide an indication of the changes to the user associated with the new message. Referring to Figure 2, the email 201 is displayed to the user via the email client application 107 in the email window 222. The email 2〇1 includes four buttons in the form of a send button 203, an additional file button 2〇4, an address button 2〇5, and a close button 206. Once the email 2〇1 is properly written, the send button 203 sends the relevant button. Email 2〇1. The Attach File button 204 enables the user to select a file to attach to the email 2〇1. The address button 205 enables the user to select a recipient from the associated email address book or database. The close button 2〇6 enables the user to turn off the email 201. The email 201 further includes four address fields, which are in the To field 207, the copy (Cc) block 208, the From field 209, and the Subject block. Bit 21〇 form. In the present embodiment, the content of the subject field 210 is repeated in the message header 211 located in the upper portion of the email window 2〇2 to provide the header or title of the email 2〇1. The email also contains a message field 212 for entering and displaying the text of the email 2〇1. In the present embodiment, the e-mail message under the control of the EM plug-in 1 〇 9 is augmented by the following three dissimilar components 213, 214, 215, and the dissimilar components 213, 214, 215 are each Configure the relative change between recipients in messages that are independently indicated in the message: 156093.doc 8 201214313 Relative recipient change indication 213; role-based data (relative or absolute) 214; and upgrade measurement ( EM) 215. The relative recipient change indication 213 contains the recipient's token of the email 2〇1 that has changed relative to the previous message in the related message. In the present embodiment, the previous message is selected as the previous message in the message correspondence immediately following the current message 201. In the present embodiment, the message is identified by a message having a common subject field 210. The message correspondence is sorted by the time stamp (not shown) included in each of the related messages. Referring to FIG. 3', the previous email 301 in the current email 2〇i is displayed in the main incoming mail. The previous email 301 contains the first email in the current instance "Re: Meeting j message correspondence. Figure 2 'EM plug-in 109 is configured to identify the recipient of the current message 2〇1 that has changed relative to the previous message 301 and indicates the change to the user. In other words, the EM plug-in 1 〇 9 is configured In order to identify the additional recipient in the current message 2 01 compared to the first month 1J message 3 01, and identify the recipient of the previous month 1J this message 3 01 has been omitted from the current message 2 01. In this embodiment, Any such additional address 216 in the current message 201 is underlined, and any omitted address 21 7 is replaced in the current message 201 in the form of a struck through. As will be understood by those skilled in the art, the current message The alternate ellipsis address 217 is merely a visual indication and is not treated as being included in any reply, replying to all relevant messages or forwarding a valid address of the relevant message. Thus, in the example of Figure 2, By "e" and 156093.doc 201214313 F "does not include the previous message spread in the 301, but has been added as a recipient to message 201 of the current 208-bit block Cc, and therefore is represented as the underlined. Again, the recipient "C" is included in the scatter of the previous message 3.1, but has been removed from the current message 201 and is therefore reinserted in the form of a strikethrough non-functional. In the present embodiment, in addition to the relative recipient change indication 2丨3, the email 2〇1 is further augmented based on the role post-set data 214. The EM plug-in 1〇9 is configured to retrieve the role-based post-data 214 for each of the recipients of the current message 2〇1, and the post-role-based data 214 includes any omitted addresses 21 7 . The identification of each of the recipients in the current message is then appended with the retrieved data 214, as shown in FIG. Referring to Figure 4, as described above, in this embodiment, the organization member repository 110 is configured to provide information indicative of the relationship of a member to one or more other members. In the present embodiment, the relationship data includes the hierarchy stored in the tree structure 401. Each node 4〇2 of the tree structure represents one of the members of the organization. The shortest one-way (vertical) path between two nodes represents the difference in qualifications between related members. In addition, vertices can be defined to indicate management (M) lines. Members at the same level of the hierarchy under the same manager may be members of the same group. In general, members that are not linked by a common manager or that are not connected by a vertical path are irrelevant in terms of organizational structure. For example, referring to the example of Figure 4, members D and f manage members respectively. Eight and eight members D and F are respectively the first superior of A and the first superior of B. Member E is the third superior of members A, 8, and €. Members γ, z, and c may not be related to the organization of 156093.doc 8 •10- 201214313 members X, A, B' D, and F. In the present embodiment, the EM plug-in 1 〇 9 is configured to utilize the data in the organization member database 110 to generate an upgrade measurement (εμ) 215 β EM 215 configured to provide prior information in the correspondence with the message The message comparison adds or omits the recipient and measures how much a given message has been upgraded or downgraded in the organizational structure. Each change in the recipient contributes to the total value of the EM 215. For example, the addition of the recipient contributes a positive amount to the value of EM 215. Conversely, the recipient's omission contributes a negative amount to the value of Em 21 5. The final value of EM 21 5 is calculated based on the sum of the relevant contributions. EM 21 5 has a value of zero for the first message of a given message. The subsequent message in the given message L may have a positive or negative EM depending on the relative change of the recipient. 215 » In this embodiment, depending on the changed recipient relative to a given email client application The qualification of the recipient of the message on program i 07 weights the contribution of the given change recipient to the total EM 215 of the message. If there is a management relationship between a given recipient and the associated change recipient, another weighting value is applied. Referring to Figure 5, the relative qualification weights are stored in a table 501 accessed by the EM plugin. In this embodiment, the unrelated change recipient produces an EM contribution of ±1. An initial EM contribution of ±5 is provided for a given recipient's first or immediate superior change recipient. The higher superior produces a multiple of the first superior initial EM contribution of the target. For example, the third superior would have an initial EM contribution of ±5χ3 = ±15. The initial em contribution is doubled when the recipient is changed to the sender or the manager of any recipient including the recipient. As mentioned above, the final value of EM215 is the sum of the initial EM contributions of the recipients of the change 156093.doc 201214313. Returning to the example message 201 of FIG. 2, and obtaining the recipient of each change, the following organizational data can be retrieved from the organizational structure 40 1 of FIG. 4: G^example.com (unrelated) EM contribution is -1 E@examr)le.com (篦3 superior VEM first offering 3xS = i ς ; and £Mgxample.com (B's agent) · ΕΜ contribution is 2x5 = 10. Therefore, it will be as shown in Figure 2 The current message 201 is calculated as: -1+15+10=24 The relative change of the recipient between the messages in the correspondence message can be further described in detail with reference to the flowchart of FIG. The processing performed by the plug-in program 109. At step 6〇1, the processing is initiated in response to receipt of a new message by the email client application 07, and the process moves to step 602. At step 602, 'use the subject The block 21 identifies the relevant message and the message 'and the process moves to step 6〇 3. At step 603, the internal time stamp of the related message is used to identify the immediately preceding message in the message correspondence and the process moves to step 6. 4. At step 6〇4, compare the list of recipients of the new message with the previous message. The list of recipients, and processing moves to step 605 ° at step 605 to identify any additional recipients in the new message, and processing moves to step 606. At step 606, any omitted in the new message is identified. And the process moves to step 6〇7. At step 6〇7, the identified change recipient is marked in the new message to provide a new message and the message to and from the previous message. The relative change of the recipients is not changed. The process then moves to step 6〇8 and ends. If, at step 602, the identification 156093.doc -12· 201214313 has no applicable message, the process moves directly to the step. 6〇8 and end. The processing performed by the plug-in program 109 when calculating ΕΜ 215 will now be described in further detail with reference to the flowchart of Fig. 7. At step 7〇, in response to completion, as described above with reference to FIG. Processing is initiated by changing the identification of the collection of recipients, and processing moves to step 702. From step 7〇2, processing loops are initiated to apply processing steps 703 through 708 to each recipient in turn. At step 703, the inquiry organization The database η〇 determines whether the given recipient is the recipient of the message, and if so, the process moves to step 〇4. At step 704, the level of the superior is determined, and the process moves to step 7. 5. At step 7〇5, apply the superior level multiplier to the current £^ contribution' and the program moves to step 706. At step 7〇6, the organization member database 110 is queried to determine if the recipient is given. The manager of either the sender or the recipient message including the recipient, and if yes, the process moves to step 7-7. At step 707, the manager's abdominal multiplier is applied to the current wrist contribution, and the process returns to step 7〇2. If, at step 703, the given recipient is not identified as the sender or any of the receiver's recipient messages, the process moves directly to the step driver, where the assignment is not relevant. The wrist contribution is made and processing returns to step 702. If, at the step, the given recipient is not identified as the sender or the administrator of any of the recipients of the message (including the recipient) then the process moves directly to step 7〇2. If all the recipients have been processed by steps 7〇3 to 7〇8 at step 7〇2, the process moves to step 709. At step...09, 'from the member database ι job message - the recipient's role after the information' and display the role of the post for each recipient, 156093.doc 13- 201214313 and processing shift Go to step 710. At step 710, the EM 215 calculated for the new message is displayed, and the process moves to step 711 and ends. In another embodiment, referring to Fig. 8, the function of EM 21 5 and the calculation of em 215 are omitted from the EM plug-in 109 together with the display of the character post-data 214. The fact is that the message 8 01 is only augmented by the instructions of their recipients that have been added or omitted from the current message 801 with respect to the selected previous message in the relevant correspondence. In another embodiment, the function of the EM 215 and the calculation of the EM 215 are omitted from the EM plug-in 1〇9. The fact is that the instructions of the recipients that have been added or omitted from the current message relative to the selected previous message in the relevant message are augmented with the display of the role post-data 214. Accordingly, embodiments of the present invention are configured to provide an analysis of the differences between recipients in a message and to assign values that have been upgraded or degraded for a given message. In another example, the formula may be used to calculate the lean material relative to the E or role of a given recipient or sender. The phase ιλ __ .. Bay Tt relativity can be an optional β EM or the role can be based on absolute or relative measurements within a given tissue. Can be used to give

定應用程式之任何合適結構描述來計算腹,且與上述EM 相比,該EM可為較簡單或較 Λ軚複雜的。舉例而言,可提供 簡化機制,其中不執杆私安 , 針對貧歷之分數之加權。換言之, 貧歷等級為平面的。可提供 … ’、’十對疋收件者之後設資料之 一或多個元素。舉例而+ Q,可將絕對後設資料(諸如,工 作“喊)與相對後設資料( ^ ^ . (啫如,收件者與給定訊息之發送 者或接收者之關係)組合。 ^ 156093.doc ⑧ -14- 201214313 冑W中’個別使用者可提供組織結構、關係或 :層。換言之’此資料可經使用者判定以供由給定使用者 排他地使用或與選定其他此等使用者共用。 ^另f施例中’組織資料及收件者地址資料儲存於共 同貝料、纟。構中 舉例而言,組織資料可儲存於使用者之電 子:件或其他訊息系統地址薄中。可週期性地匯入或再新 此貝料,或由使用者手動地創建或維護此資料。由EM外 掛程式所❹之組織關係f料可為靜態的或在給定訊息内 經動態地更新。 在另-實施例中,僅顯示關於已改變之彼等收件者之後 資料在另實施例中,給定往來書信内之視點或參考 點為使用者可選擇的。舉例而言,可將任何先前訊息與訊 心往來書心t之當刖訊息或任何其他訊息比較以判定收件 者之改麦及改變之顯著性。可將訊息之此替代選擇設定為 預設動作。可手動地執行針對給定訊息之選擇。 在其他實施例中,收件者改變指示,後設資料或EM可 用於將訊息分類或歸類於給定訊息資料夾(諸如,訊息收 件匣)中。 在另一實施例中’對訊息往來書信之升級量測(EM)經配 置成針對該往來書信進行歷程記錄檢視。換言之,使用者 具備檢視給定訊息往來書信中之一或多個訊息之EM的功 能性。此EM歷程記錄功能性可用於識別發生升級或降級 之顯著改變的點(如由EM所指示)。可在視覺上(諸如,以 圖表之形式)呈現EM歷程記錄。如上文所提及,可修改關 156093.doc •15· 201214313 於歷程記錄中之一或多個訊息的歷程記錄之視點。 如熟習此項技術者將理解,本發明之實施例可適用於任 何基於訊息之通信系統,諸如,電子郵件、即時傳訊_ 或網遠(blog)系統。此外,組織後設資料及關係可包含諸 如商業、社會或技術角色之任何合適資料或關係。 熟習此項技術者將j里解’體現本發明之一部分或全部的 裝置可為通用器件,其具有經配置以提供本發明之實施例 之一部分或全部的軟體。該器件可為單一器件或器件之群 組’且軟體可為單一程式或程式之集合。此外,可經由任 何合適傳輸或健存構件傳達用以實施本發明之軟體中的任 一者或全部,使得可將軟體載入至一或多個器件上。 雖然已藉由描述本發明之實施例來說明本發明且雖然已 用,量細節來描述該等實施例’但申請人不意欲限制附加 申4專利範圍之範嚕或以任何方式將附加申請專利範圍之 範嘴限於此細節。將容易向熟習此項技術者呈現額外優點 及修改。因此’在更廣泛態樣中’本發明不限於所展示並 描述的代表性裝置及方法及說明性實例之特定細節。因 此可在不偏離申請人之一般發明性概念之範疇的情況下 作出自此等細節之偏離。 【圖式簡單說明】 圖1為包含複數個傳訊用戶端應用程式之基於電腦之傳 訊系統的示意說明; 圖2及圖3為圖1之傳訊系統中之訊息的實例,圖2及圖3 各自包含用於指示訊息往來書信中之訊息之間的收件者之 156093.doc 201214313 相對改變之升級量測; 圖4為在判定圖2之升級量測時由圖丨之傳訊用戶端應用 程式所存取的組織階層的表示; 圖5為包含在判定圖2之升級量測時由圖丨之傳訊用戶端 應用程式所使用的加權值資料的表; 圖6及圖7為說明在判定圖2之升級量測時由圖以傳訊用 戶端應用程式所執行的處理之流程圖;及 圖8為根據另一實施例之訊息的—實例,該另一實施例 包含-訊息往來書信中之訊息之間的收件者之相對改變之 一指示。 【主要元件符號說明】 101 電腦系統 102 第一電腦 103 第二電腦 104 網路 105 儲存器件 106 .作業系統 107 電子郵件用戶端應用程式 108 電子郵件伺服器應用程式 109 升級量測(EM)外掛程式 110 組織成員資料庫 201 當前電子郵件/當前訊息 202 電子郵件視窗 203 發送按紐 156093.doc -17· 附加檔案按钮 地址按紐 關閉按叙 收件者(To)欄位 副本(Cc)攔位 寄件者(From)欄位 主旨(Subject)欄位 訊息標題 訊息欄位 相對收件者改變指示 基於角色之後設資料 升級量測(EM) 先前電子郵件/先前訊息 樹狀結構/組織結構 節點 表 訊息 成員 成員 成員 成員 成員 成員 成員 •18- 201214313 γ 成員 ζ 成員 156093.doc •19-Any suitable structural description of the application is used to calculate the abdomen, and the EM can be simpler or more complex than the EM described above. For example, a simplification mechanism can be provided in which no private interest is imposed and weighting the scores of the poor. In other words, the karma level is flat. One or more elements of the data can be provided after ... ', ' ten pairs of recipients. For example, + Q, you can combine absolute post-data (such as work "call" with relative post-data ( ^ ^ . (for example, the relationship between the recipient and the sender or recipient of a given message). ^ 156093.doc 8 -14- 201214313 In the case of 'individual users can provide organizational structure, relationship or layer: in other words' this information can be determined by the user for exclusive use by a given user or with other selected such User sharing. ^In other cases, 'organizational data and recipient address information are stored in common shellfish, 纟. For example, organizational data can be stored in the user's electronic: piece or other message system address book The material can be imported or renewed periodically, or manually created or maintained by the user. The organization relationship 由 by the EM plugin can be static or dynamic within a given message. In another embodiment, only the information about the recipients that have changed is displayed. In another embodiment, the viewpoint or reference point within a given correspondence is user selectable. For example, Any previous message can be The heart of the book is compared to the message or any other message to determine the recipient's change and the significance of the change. This alternative to the message can be set as a preset action. Manually for a given message In other embodiments, the recipient changes the indication, and the post material or EM can be used to classify or classify the message in a given message folder (such as a message inbox). In another embodiment The upgrade measurement (EM) of the message correspondence is configured to perform a history record view for the correspondence. In other words, the user has the functionality to view the EM of one or more messages in a given message. Recording functionality can be used to identify points at which significant changes in upgrades or downgrades occur (as indicated by EM). EM history records can be presented visually (such as in the form of a chart). As mentioned above, the 156093 can be modified. .doc • 15· 201214313 The point of view of the history of one or more messages in the history record. As will be understood by those skilled in the art, embodiments of the present invention are applicable to any base. Communication systems for messages, such as e-mail, instant messaging, or web-based systems. In addition, post-organizational materials and relationships may include any suitable material or relationship, such as a commercial, social, or technical role. An apparatus embodying a portion or all of the present invention may be a general purpose device having a software configured to provide part or all of an embodiment of the present invention. The device may be a single device or a group of devices' and The software can be a single program or a collection of programs. In addition, any or all of the software used to implement the present invention can be communicated via any suitable transmission or storage component such that the software can be loaded onto one or more devices. The present invention has been described in terms of the embodiments of the present invention, and although the details are used to describe the embodiments, the applicant is not intended to limit the scope of the appended claims or the additional application in any way. The scope of the patent scope is limited to this detail. Additional advantages and modifications will be readily apparent to those skilled in the art. The invention in its broader aspects is not limited to the specific details of the embodiments and methods and illustrative examples shown and described. Deviations from such details may be made without departing from the scope of the applicant's general inventive concept. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a schematic illustration of a computer-based communication system including a plurality of messaging client applications; FIG. 2 and FIG. 3 are examples of messages in the messaging system of FIG. 1, and FIG. 2 and FIG. The upgrade measurement of the 156093.doc 201214313 relative change between the messages used to indicate the message in the correspondence between the messages; Figure 4 is the application of the messaging client application by the figure in the determination of the upgrade measurement of Figure 2. Figure 5 is a table containing weighting value data used by the messaging client application when determining the upgrade measurement of FIG. 2; FIG. 6 and FIG. 7 are diagrams for determining FIG. A flowchart of processing performed by the messaging client application when the upgrade is measured; and FIG. 8 is an example of a message according to another embodiment, the other embodiment including - a message in the message One of the relative changes between the recipients. [Main component symbol description] 101 Computer system 102 First computer 103 Second computer 104 Network 105 Storage device 106. Operating system 107 Email client application 108 Email server application 109 Upgrade measurement (EM) plug-in 110 Organization Member Database 201 Current Email/Current Message 202 Email Window 203 Send Button 156093.doc -17· Attach File Button Address Button Close Copy (To) Field Copy (Cc) Block From field Subject message message message field relative to recipient change indication based on role after data upgrade measurement (EM) previous email / previous message tree structure / organization node table message Member member member member member •18- 201214313 γ memberζ member 156093.doc •19-

Claims (1)

201214313 七、申請專利範圍: 1 _ 一種用於指示一訊息往來書信中之訊息之間收件者之相 對改變之方法,該方法包含以下步驟: 自一訊息寄件者接收一第一訊息; " 識別該第一訊息之一訊息往來書信; * 選擇邊讯息往來書信中在該第一訊息之前的—第二訊 息; 比較該第一訊息之收件者與該第二訊息之收件者; 識別s亥第一訊息之該等收件者與該第二訊息之該等收 件者之間的任何改變;及 提供與該第一訊息相關聯的該等改變之一指示。 2_如請求項1之方法,其包含以下另外步驟: 識別額外收件者,該等額外收件者包含不為該第二訊 息之收件者的該第一訊息之該等收件者; 識別省略收件者,該等省略收件者包含不為該第一訊 息之收件者的該第二訊息之該等收件者;及 基於該等額外收件者及該等省略收件者提供與該第一 訊息相關聯的該指示。 .3.如請求項1或2之方法,其中該指示包含該等額外收件者 • 及該等省略收件者之識別。 4.如請求項3之方法,其中該第一訊息之該等收件者中之 -或多者或該寄件者顯示為以後設資料加以擴增,其中 該後設諸包含純件者或每—該㈣者或料件者在 一組織階層中的一組織關係。 I56093.doc 201214313 5.如請求項4之方法’其中相對於一或多個其他收件者或 該寄件者陳述該組織關係,或相對於一選定枚件者或 >亥 寄件者陳述該組織關係。 6·如請求項5之方法,其中自一選定組織成員資料庫判定 該組織關係。 7. 如請求項6之方法,其中該指示經進—步配置以識別該 第一訊息之該等收件者與該第二訊息之該等收件者之間 的改變之量值β Β 8. 如睛求項7之方法’其中該指示為在與該第二訊息比較 時添加至該第一訊息之收件者之數目與來自該第二訊息 之作為該第一訊息之收件者而省略的收件者之數 的差別。 9·如請求項8之方法’其中根據一收件者在一組織階層中 的資歷—ty)而將該收件者對該指示 -如請求項9之方法,其中相對於一選定收件者或:寄件 者判定該資歷。 士清求項1G之方法’其中將—收件者對該指示之該貢獻 進步加權,其中識別該收件者與該選定收 件者之間的一管理關係。 …寄 12. ::。:未項u之方法,其中該指示為正以便傳達該第— 二相對於該第二訊息之—升級(Μ。—),且該指示 、以便傳達該第一訊息相對於該第二訊息之一降 級0 f 13. -種用於指示一訊息往來書信中之訊息之間收件者之相 156093.doc 201214313 可操作以執行如請求項丨至^中 對改變之袭置,該裝置 任一項之該方法。 14. 一種包含程式碼構件之 ._ _ 羝細程式產品,該電腦程式產品 在5亥釭式碼構件於_ _ €細上執仃時經調適以執行如請求 項1至12中任一項之古、、田 之該方法供用於指示一訊息往來書信 中之ifl息之間收件者之相對改變。 156093-sp-final-20111107.doc201214313 VII. Patent application scope: 1 _ A method for indicating the relative change of the recipient between the messages in a message, the method comprising the steps of: receiving a first message from a message sender; &quot Identifying a message of the first message; * selecting a second message in the correspondence message before the first message; comparing the recipient of the first message with the recipient of the second message; Identifying any changes between the recipients of the first message of the first message and the recipients of the second message; and providing an indication of one of the changes associated with the first message. 2_ The method of claim 1, comprising the additional steps of: identifying additional recipients, the additional recipients comprising the first message of the first message that is not the recipient of the second message; Identifying that the recipient is omitted, the omitted recipients including the recipients of the second message that are not the recipient of the first message; and based on the additional recipients and the omitted recipients The indication associated with the first message is provided. 3. The method of claim 1 or 2, wherein the indication comprises the additional recipients and the identification of the omitted recipients. 4. The method of claim 3, wherein - or more of the recipients of the first message or the sender are displayed as augmented by a later set of data, wherein the latter is provided with a pure piece or Every—the (four) person or item is an organizational relationship in an organizational hierarchy. I56093.doc 201214313 5. The method of claim 4, wherein the organizational relationship is stated relative to one or more other recipients or the sender, or relative to a selected one or > The relationship of the organization. 6. The method of claim 5, wherein the organizational relationship is determined from a selected organizational member database. 7. The method of claim 6, wherein the indication is further configured to identify a magnitude of a change between the recipient of the first message and the recipient of the second message β Β 8 The method of claim 7 wherein the indication is the number of recipients added to the first message when compared to the second message and the recipient of the first message from the second message The difference in the number of omitted recipients. 9. The method of claim 8, wherein the recipient is directed to the indication based on the qualification of a recipient in an organizational hierarchy - such as the method of claim 9, wherein the selected recipient is relative to a selected recipient Or: The sender determines the qualification. The method of claim 1G, wherein the recipient is progressively weighted by the contribution of the indication, wherein a management relationship between the recipient and the selected recipient is identified. ...send 12. ::. The method of claim u, wherein the indication is positive to convey the second-to-second upgrade (Μ.-), and the indication is to convey the first message relative to the second message A downgrade 0 f 13. - A kind of 156093.doc 201214313 that is used to indicate the message between a message in a message. It is operable to perform a change to the change as requested in the request, any of the devices. The method of the item. 14. A ._ _ 羝 程式 program product comprising a code component, the computer program product being adapted to perform any one of claims 1 to 12 when the 5 釭 code component is executed on _ _ This method of the ancient, the field is used to indicate the relative change of the recipient between the ifl information in a message. 156093-sp-final-20111107.doc
TW100116724A 2010-05-17 2011-05-12 A method, apparatus or software for indicating relative changes in recipients between messages in a message thread TW201214313A (en)

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CN105099854A (en) 2014-04-29 2015-11-25 国际商业机器公司 Message delivering method and system
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US7917587B2 (en) * 2004-07-30 2011-03-29 Microsoft Corporation Method and system for prioritizing communications based on interpersonal relationships
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US20070143428A1 (en) * 2005-12-21 2007-06-21 Shruti Kumar Method and system for displaying indications of messages from important persons and from new persons at a high display priority in a gathered threads view of an electronic mail ("email") user interface
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