TW201939391A - Voice service system for allowing consumers to input data by using voice - Google Patents

Abstract

A voice service system includes a cloud server apparatus and at least one multimedia terminal machine having a sound receiving device, wherein the multimedia terminal machine includes a touch display screen, an operation interface module, an activation module, a voice recognition module, a service activation module and a service operation module. The sound receiving device is capable of receiving at least one voice signal. The voice recognition module may recognize a text message from the voice signal so received. Then, after the service activation module determines and activates a type of service based on the content of the recognized text message, the service operation module further performs an operation of the determined type of service, so as to input data required by the operation of different types of service into the content of the text message recognized from the received voice signal.

Description

Voice service system

The invention relates to a voice service system, in particular to a system that enables consumers to input data in a voice manner to complete transactions.

At present, with the development of electronic technology, speech recognition systems and mechanisms have been relatively mature. Therefore, the speech recognition function has the characteristics and advantages of convenient usability, improved efficiency, time and cost saving, wide application, and fun. Become one of the hot product features.

For multimedia terminals, most of the commonly used selection services and services are operated and provided through touch screen input. However, the development of speech recognition systems, if the multimedia terminals can be combined with speech recognition The system will be able to identify the type of service selected by the voice issued by the consumer, and be able to receive the text content recognized by the voice emitted by the consumer during the operation of the service to achieve the status of full voice service Therefore, the present invention should be an optimal solution.

A voice service system includes at least: a cloud servo device; at least one multimedia terminal with a radio device, which is connected to the cloud servo device, and the multimedia terminal includes a touch display screen; The operation interface module is used to provide at least one operation page that can be displayed on the touch display screen, so that a consumer can use the multimedia terminal with touch; a startup module is connected to the operation interface module. And the radio device are electrically connected to enable the voice service mechanism to enable the radio device to receive at least one voice signal; a voice recognition module is electrically connected to the operation interface module and the activation module A connection for recognizing a received text signal as a text message; a service activation module electrically connected to the operation interface module and the speech recognition module to enable the text message to be recognized based on Content to determine and start the service category; and a service operation module, related to the operation interface module and the service startup module Connection to be able to operate the service categories judged based on the content of the identified text messages.

More specifically, the multimedia terminal further includes a sensing device electrically connected to the startup module, and is used to detect that there is at least one user in front of the multimedia terminal, and can be started through the startup. The module confirms whether to activate the voice service mechanism on the operation page on the touch display screen.

More specifically, the multimedia terminal further includes a touch input module electrically connected to the operation interface module, the service start module, and the service operation module, and the touch input module is used for Able to enter data or confirm operations on this operation page.

More specifically, the multimedia terminal further includes a sound output device electrically connected to the startup module, the service startup module, and the service operation module, and the sound output device is used to enable the At least one voice file is played when the group, the service startup module, and the service operation module operate.

More specifically, the service activation module can confirm a service type on an operation page on the touch display screen.

More specifically, the service operation module is more capable of being electrically connected to the voice recognition module, and is used to operate different service categories on the operation page, and is able to recognize the text recognized by the received voice signal. The content of the message is used to enter the information required for the operation of different service categories.

Regarding other technical contents, features and effects of the present invention, they will be clearly presented in the following detailed description of the preferred embodiments with reference to the drawings.

Please refer to FIG. 1, which is a schematic diagram of the overall architecture of the voice service system of the present invention. As can be seen from the figure, the voice service system of the present invention includes a cloud server device 1 and a multimedia terminal 2. The cloud server device 1 is It is used to calculate processing operations required for different service types, and the multimedia terminal 2 is connected to the cloud server device 1 and can exchange data with the cloud server device 1.

The multimedia terminal 2 includes a touch display screen 201, an operation interface module 202, a startup module 203, a voice recognition module 204, a radio device 205, a service startup module 206, and a service. The operation module 207, a touch input module 208, a sensing module 209, and a sound output device 210, wherein the operation interface module 202 is used to provide at least one operation that can be displayed on the touch display screen 201 Page so that a consumer can use the multimedia terminal 2 with touch.

The activation module 203 is used to enable a voice service mechanism so that the radio device 205 can receive at least one voice signal, and the voice recognition module 204 is used to recognize a received voice signal as a text message.

The service activation module 206 is capable of determining and activating a service type according to the content of the recognized text message, and thus can confirm the service type on the operation page on the touch display screen 201.

The service operation module 207 is capable of performing the operation of the determined service type according to the content of the identified text message, and can be electrically connected to the voice recognition module 204, so different services are performed on the operation page. The operation of the category can further input the content of the text message recognized by the received voice signal into the data required for the operation of different service categories.

The touch input module 208 is used to input data or / and confirm operations on the operation page, and the sensing module 209 is used to detect that there is at least one user in front of the multimedia terminal 2 And can use the operation page of the activation module 203 on the touch display screen 201 to confirm whether to activate the voice service mechanism, and the sound output device 210 is used to enable the activation module 203 and the service activation module 206 and the service operation module 207 play at least one voice file during operation.

Since the present invention can achieve the service search and full voice service, the service search is used as an implementation description. As shown in Figures 3A to 3C, when "Keyword / Voice Search" is pressed, the "Voice Search" can be further selected. ”, After that, the text reminds consumers to pick up the microphone after selecting the [Voice Search] button on the operation page 2021.

Then, as shown in FIG. 3D, when the multimedia terminal 2 detects that the microphone (radio device 205) is picked up, a voice text dialog box will pop up, and it can be used with the sound output device 210 to issue a specific voice file query What kind of services do consumers need? After identifying and confirming which types of services the voices represent, they will be linked to the pages of different services. As shown in Figures 3E and 3F, they can successively select and enter vehicle types and license plate numbers. The multimedia terminal 2 can be connected to the outside to find the parking fee payable by the license plate number. Finally, as shown in Figures 3G to 3I, consumers can select the items to be paid and determine After that, print the payment slip directly.

When the present invention is applied to a full voice service, the difference from the previous implementation, as shown in Figures 4A to 4B, is to guide the consumer to answer step by step with voice, and display the result of the recognition as shown in the figure. As shown in Figure 4C, consumers can use the virtual keyboard below to make corrections, and then select the payment items and print the payment slip, which is the same as the previous embodiment, so it will not be repeated.

Compared with other conventional technologies, the voice service system provided by the present invention has the following advantages: (1) The present invention can integrate the multimedia terminal with a voice recognition system, and can recognize the voice recognition system through the voices sent by consumers. The type of service selected. (2) The present invention is more capable of receiving the text content recognized by the voice emitted by the consumer during the operation of the service, so as to achieve the state of the full voice service.

The present invention has been disclosed as above through the above-mentioned embodiments, but it is not intended to limit the present invention. Anyone with ordinary knowledge in this technical field will understand the aforementioned technical features and embodiments of the present invention without departing from the scope of the present invention. Within the spirit and scope, some changes and retouching can be made. Therefore, the scope of patent protection of the present invention shall be subject to the definition in the claims attached to this specification.

1‧‧‧ Cloud Servo Equipment

2‧‧‧Multimedia Terminal

201‧‧‧Touch display

202‧‧‧operation interface module

2021‧‧‧ operation page

203‧‧‧Activation module

204‧‧‧Speech recognition module

205‧‧‧Radio

206‧‧‧Service activation module

207‧‧‧Service Operation Module

208‧‧‧Touch Input Module

209‧‧‧Sensor Module

210‧‧‧ sound output device

[Figure 1] is a schematic diagram of the overall architecture of the voice service system of the present invention. [Figure 2] Schematic diagram of the architecture of a multimedia terminal in the voice service system of the present invention. [Figure 3A] is a schematic diagram of a first implementation of the voice service system of the present invention. [Figure 3B] is a schematic diagram of a first implementation of the voice service system of the present invention. [Figure 3C] is a schematic diagram of the first implementation of the voice service system of the present invention. [Figure 3D] is a schematic diagram of the first implementation of the voice service system of the present invention. [Figure 3E] is a schematic diagram of a first implementation of the voice service system of the present invention. [Figure 3F] is a schematic diagram of a first implementation of the voice service system of the present invention. [Figure 3G] is a schematic diagram of the first implementation of the voice service system of the present invention. [Figure 3H] is a schematic diagram of the first implementation of the voice service system of the present invention. [Figure 3I] is a schematic diagram of the first implementation of the voice service system of the present invention. [FIG. 4A] A schematic diagram of the first implementation of the voice service system of the present invention. [FIG. 4B] It is a schematic diagram of the first implementation of the voice service system of the present invention. [Figure 4C] is a schematic diagram of a first implementation of the voice service system of the present invention.

Claims (6)

A voice service system includes: a cloud servo device; at least one multimedia terminal with a radio device, which is connected to the cloud servo device, and the multimedia terminal includes: a touch display screen; The operation interface module is used to provide at least one operation page that can be displayed on the touch display screen, so that a consumer can use the multimedia terminal with touch; a startup module is connected to the operation interface module. And the radio device are electrically connected to enable the voice service mechanism to enable the radio device to receive at least one voice signal; a voice recognition module is electrically connected to the operation interface module and the activation module A connection for recognizing a text message from the received voice signal; and a service activation module electrically connected to the operation interface module and the voice recognition module to enable the text message to be recognized based on Content to determine and start the service category; and a service operation module, related to the operation interface module and the service start Group of electrical connection to be able to operate the service categories judged based on the content of the identified text messages. The voice service system according to claim 1, wherein the multimedia terminal further includes a sensing device electrically connected to the activation module, and is configured to detect that there is at least one user in front of the multimedia terminal. , And can confirm whether to activate the voice service mechanism through the operation page of the activation module on the touch display screen. The voice service system according to claim 1, wherein the multimedia terminal further includes a touch input module electrically connected to the operation interface module, the service start module, and the service operation module, and the touch The control input module is used to input data and / or confirm operations on the operation page. The voice service system according to claim 1, wherein the multimedia terminal further includes a sound output device electrically connected to the startup module, the service startup module, and the service operation module, and the sound output device is used for It is capable of playing at least one voice file when the startup module, the service startup module and the service operation module are operating. The voice service system according to claim 1, wherein the service activation module is capable of confirming a service type on an operation page on the touch display screen. The voice service system according to claim 1, wherein the service operation module is further capable of being electrically connected to the voice recognition module, and is used to operate different service categories on the operation page, and is able to better receive the received voice The content of the text message identified by the signal is used to enter the data required for the operation of different service categories.