WO2002082784A2 - Procédé et système destinés à faciliter la communication - Google Patents

Procédé et système destinés à faciliter la communication Download PDF

Info

Publication number
WO2002082784A2
WO2002082784A2 PCT/US2002/010918 US0210918W WO02082784A2 WO 2002082784 A2 WO2002082784 A2 WO 2002082784A2 US 0210918 W US0210918 W US 0210918W WO 02082784 A2 WO02082784 A2 WO 02082784A2
Authority
WO
WIPO (PCT)
Prior art keywords
mediation
communication
communication device
mediated
follow
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2002/010918
Other languages
English (en)
Other versions
WO2002082784A3 (fr
Inventor
Richard L. Schwartz
Stuart Evans
Wei-Meng Chee
Uwe Luehrig
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
SoloMio Corp
Original Assignee
SoloMio Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US09/829,784 external-priority patent/US20020140726A1/en
Priority claimed from US09/829,515 external-priority patent/US6950503B2/en
Priority claimed from US09/829,512 external-priority patent/US7209966B2/en
Priority claimed from US09/829,516 external-priority patent/US20020141388A1/en
Priority claimed from US09/829,538 external-priority patent/US6985924B2/en
Priority claimed from US09/866,373 external-priority patent/US20030005126A1/en
Priority claimed from US10/094,470 external-priority patent/US7751383B2/en
Priority claimed from US10/096,261 external-priority patent/US7197120B2/en
Priority to AU2002258731A priority Critical patent/AU2002258731A1/en
Application filed by SoloMio Corp filed Critical SoloMio Corp
Publication of WO2002082784A2 publication Critical patent/WO2002082784A2/fr
Anticipated expiration legal-status Critical
Publication of WO2002082784A3 publication Critical patent/WO2002082784A3/fr
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/80—Responding to QoS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/2871—Implementation details of single intermediate entities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/535—Tracking the activity of the user
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/564—Enhancement of application control based on intercepted application data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H04L67/62—Establishing a time schedule for servicing the requests
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/24—Negotiation of communication capabilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72451—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to schedules, e.g. using calendar applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W76/00—Connection management
    • H04W76/10—Connection setup
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W80/00—Wireless network protocols or protocol adaptations to wireless operation

Definitions

  • the disclosures herein relate generally to communication systems and more particularly to methods, systems and apparatus for facilitating virtual mediation in a voice and/or data environment and interactive communication.
  • Mobile communication devices such as cellular telephones, two-way pagers, and wireless enabled personal digital assistants, have become mainstream. Through the use of one of these mobile communication devices, a person is accessible for participating in interactive communication as they engage in their daily activities. As a result, people are now more accessible than ever.
  • Call waiting, call return, voice mail, electronic assistants and unified messaging systems illustrate examples of conventional communication solutions.
  • Such conventional communication solutions are limited in their ability to facilitate an interactive communication activity in a personalized, time-sensitive and dynamic manner when one or more participants associated with the interactive communication activity are precluded from attending personally to the interactive communication activity.
  • conventional solutions help with call filtering (e.g., via caller id or electronic communication assistants).
  • call filtering e.g., via caller id or electronic communication assistants.
  • These conventional solutions do not address the process of actually communicating with another party beyond facilitating manual intervention on the subscriber's part or call redirection (e.g., call forwarding or divert, follow-me). That is, they may result in a communication being redirected to another device, but do not interactively and dynamically assist with the actual communication dialog.
  • FIG. 1 is a block diagram depicting an embodiment of a communication system including a mediation system capable of mediating in an environment including voice-based and data- based communication.
  • FIG. 2 is a block diagram depicting an embodiment of an apparatus capable of facilitating mediated follow-through operations via voice-based and data-based communication.
  • FIG. 3 is a diagrammatic view depicting an embodiment of a menu for specifying an availability status.
  • FIG. 4 is a diagrammatic view depicting an embodiment of a mediation subscriber policy.
  • FIG. 5 is a flow chart view depicting an embodiment of a method for facilitating a mediation session initiated by an inbound communication request.
  • FIG. 6 is a diagrammatic view depicting an embodiment of a sequence of events associated with deferring an inbound call from a mobile telephone to a mediation system.
  • FIG. 7 is a block diagram view depicting an embodiment of a mediation subscriber profile including a plurality of information data sets.
  • FIG. 8 is a diagrammatic view depicting an embodiment of steps for performing an operation of updating the subscriber profile.
  • FIG. 9 is a diagrammatic view depicting an embodiment of steps for determining context and behavior to facilitate the preparation of follow-through actions.
  • FIG. 10 is a flow chart view depicting an embodiment of a method for facilitating a mediated follow-through operation.
  • FIG. 11 is a flow chart view depicting an embodiment of a method for facilitating an interactive communication session.
  • FIG. 12 is a flow chart view depicting another embodiment of a method for facilitating an interactive communication session.
  • FIGS. 13 to 14 are diagrammatic views depicting an embodiment of a sequence of events associated with requesting and implementing an interactive communication session.
  • FIGS. 15 to 17 are diagrammatic views depicting an embodiment of a sequence of events associated with facilitating an interactive communication session.
  • FIG. 18 is a flow chart view depicting an embodiment of a method for facilitating a mediation session initiated by an outbound communication request.
  • FIG. 19 is a diagrammatic view depicting an embodiment of a sequence of events associated with requesting mediation of an outbound communication using a mobile telephone.
  • FIG. 20 is a flow chart view depicting an embodiment of a method for performing a mediated follow-through operation to alter a pending mediated commitment in response to one or more context components being altered.
  • FIG. 21 is a diagrammatic view depicting an embodiment of a sequence of events for altering an availability status using a mobile telephone.
  • FIG. 22 is a flow chart view depicting an embodiment of a method for facilitation a mediation session for making a mediated service commitment.
  • FIG. 23 is a flow chart view depicting an embodiment of a method of facilitating a mediated follow-through operation with a service management system.
  • FIG. 24 is a diagrammatic view depicting an embodiment of a sequence of events for requesting a mediated service commitment using a mobile telephone.
  • FIGs. 25A-25E are flow chart views depicting various aspects of a method for facilitating a mediation session initiated by an inbound communication request in accordance with an embodiment of the disclosure made herein.
  • FIG. 26 is a flow chart view depicting a method for enabling response to a request for voice-based communication via text messaging in accordance with an embodiment of the disclosures made herein.
  • FIG. 27 is a flow chart view depicting a process for facilitating a text messaging response to a request for voice-based communication in accordance with an embodiment of the disclosures made herein.
  • FIG. 28 is a flow chart view depicting an embodiment of a method of facilitating a call back option that can be handled in a different manner.
  • a mediation system 10 facilitates mediation between a mediation subscriber 12 and a mediated party 14.
  • the mediation subscriber 12 communicates with the mediation system 10 through a mediation subscriber communication device 16.
  • the mediated party 14 communicates with the mediation system 10 through a first mediated party communication device 18.
  • communication associated with the mediation subscriber communication device 16 is facilitated in a data-based manner and communication associated with the first mediated party communication device 18 is at least partially facilitated in a voice- based format.
  • the mediation subscriber communication device 16 and the first mediated party communication device 18 are devices capable of receiving and transmitting information in a data packet format and a voice-based format, respectively.
  • the mediated party may be a different mediation subscriber.
  • data-based communication is advantageous relative to the mediation subscriber 12 engaging in mediation activities. Specifically, data- based communication permits the mediation subscriber 12 to manage mediation activities in a time-sensitive, concise and interactive manner.
  • Data-based communication permits the mediation party 12 to engage in mediation activities in situations where voice-based communication would be inconvenient, inappropriate or both.
  • voice-based communication proves to be a less than desirable and effective in situations such as meetings or public spaces where audibly responding to communication activities is often inconvenient and inappropriate.
  • the mediation party 12 may engage in mediation activities in a non-disruptive manner by responding in a data-based format to information presented in a data-based format.
  • General Packet Radio Service is a packet-based service that allows information to be sent and received, as data packets, across networks, such as digital cellular networks that support GPRS.
  • GPRS General Packet Radio Service
  • GSM Global System for Mobile Communications
  • GSM Global System for Mobile Communications
  • GPRS facilitates transmission of data packets between mobile communications networks and the Internet.
  • GPRS is considered to be a sub-network of the Internet with GPRS capable mobile phones being viewed as an access device. Accordingly, access to the Internet is available to mobile users via GPRS.
  • IP Internet Protocol
  • GPRS is designed for digital cellular networks (GSM, DCS, PCS, TDMA).
  • GSM digital cellular networks
  • GPRS can be viewed as an overlay network onto second- generation GSM networks. It utilizes a packet radio principle and can be used for carrying subscriber packet data protocol information between GPRS enabled devices on GPRS compatible networks and other types of packet data networks such as the Internet.
  • GPRS is standardized by the ETSI (European Telecommunications Standards Institute), and allows voice and data communication to share a common connection. That is, unlike current circuit- switched technology, data packets can arrive/be sent even while voice communication is active and vice versa. Accordingly a voice-based communication can be in progress while receiving and sending data and vise-versa.
  • a subscriber communication device such as a wireless mobile phone
  • the subscriber communication device comprises functionality of a mediation system in accordance with embodiments of the disclosures herein.
  • a data processor program capable of facilitating the mediation functionality disclosed herein is accessible by the wireless mobile phone via handset firmware of the wireless mobile phone.
  • SIM Subscriber Identification Module
  • WAP Wireless Application Protocol
  • microcontroller and the like are examples of hand set firmware from which at least a portion of a data processor program capable of facilitating the mediation functionality disclosed herein is accessible by the smart phone may be accessible.
  • an entire portion of the data processor program or appropriate portions thereof may be downloaded to appropriate handset firmware. It is further contemplated herein that such entire portion of the data processor program or appropriate portions thereof may be downloaded to the appropriate handset firmware in situ within the wireless mobile phone or separate from the wireless mobile telephone (e.g. downloading to a SIM).
  • Networks supporting GPSR provide an 'always-on' connection with a client device such as a mobile phone, which may be a smart phone. Information can be retrieved rapidly because the client device is 'always-on' in the network. Accordingly, the visual display of a GPRS enable device is sometimes referred to as an 'always-on' display.
  • GPRS network resources are used only when a subscriber is actually sending or receiving data. Rather than dedicating a radio channel to a GPRS subscriber for a fixed period of time, available GPRS resources can be concurrently shared between several subscribers. As GPRS is a radio resource, this efficient use of scarce radio, i.e. frequency, resources means that large numbers of GPRS subscribers can potentially share the same bandwidth and be served from a single cell. The actual number of subscribers supported depends on the application being used and how much data is being transferred.
  • GPRS enables mobile Internet functionality by allowing compatibility between existing
  • FIG. 2 An embodiment of an apparatus 20 for enabling mediation activities to be facilitated by the mediation subscriber communication device 16 and the first mediated party communication device 18 is depicted in FIG. 2.
  • the apparatus 20 is further capable of enabling communication between the mediation subscriber communication device 16 and a third mediated party communication device 21 in a manner as disclosed herein.
  • the mediation subscriber communication device 16, the first mediated party communication device 18, the second mediated party communication device 21, the mediated party computer system 34 and service management system 23 are capable of communicating therebetween via the apparatus 20.
  • the apparatus 20 facilitates mediated communication for a plurality of mediation subscriber communication devices, mediated party communication devices and service management systems.
  • the apparatus 20 (also referred to herein as a communication apparatus) includes the mediation system 10, a data packet network 22, a voice network 24, a computer data network 25, and an interactive communication session (ICS) system 40.
  • the mediation system 10 and the ICS system 40 are examples of communication systems.
  • the mediation system 10 is connected to the data packet network 22, to the voice network 24 and to the computer data network 25, thus enabling communication therebetween.
  • the computer network 25 is connected to a mediation subscriber computer system 34, to the mediation manager 26 and to a service management system 23 of a service provider, thus enabling communication therebetween.
  • the voice network 24 includes a computer telephone interface (CTI) server 24a and an interactive voice response (rVR) system 24b.
  • CTI server 24a is connected to the IVR system 24b.
  • the IVR system enables interactive voice response from the mediated party to be received by the mediation system and transformed into a computer-based communication format.
  • IVR systems for providing speech and call automation functionality are commercially available from Intervoice-Bright Incorporated, IBM Corporation and from Periphonics Corporation.
  • the mediation subscriber communication device 16 communicates directly with the first mediated party communication device 18.
  • the mediation subscriber communication device communicates with the mediated party communication device without intervention by the mediation system.
  • the mediation subscriber communication device 16 is connected to the mediated party communication device through the data packet network 22.
  • the mediation subscriber communication device 16 is connected to the mediated party communication device through the voice network 24. Accordingly, both voice and data can be passed through the mediation system without intervention, or the communication can be rerouted so that the mediation system is not in the communication path.
  • the mediation system 10 includes a mediation manager 26 with a data packet client 28, a computer telephone interface (CTI) client 30, a computer network interface 31 and an information storage device 32 connected thereto.
  • CTI computer telephone interface
  • a Dell PowerVault (TM) series storage device is one example of the information storage device 32.
  • the data packet network 22 includes a data packet server 22a that enables communication between the data packet network 22 and the data manager 26 via the data packet client 28.
  • the voice network 24 includes a computer telephone interface (CTI) server 24a that enables communication between the data packet network 22 and the mediation manager 26 via the CTI client 30.
  • CTI computer telephone interface
  • the mediation manager 26 includes a data processor 26a, such as a network server, a workstation or other suitable type of data processing device.
  • the computer interface 31 is connected between the data processor 26a and the computer network 25 for enabling communication therebetween.
  • a Dell PowerEdgeTM series server is one example of a suitable commercially available network server.
  • a Dell Precision M series workstation is one example of a suitable commercially available workstation.
  • the information storage device 32 is connected to the data processor 26a for storing information in non-volatile memory and retrieving information therefrom.
  • a first data processor, i.e. computer, program product 27 includes a first data processor program that is processable by the data processor 26a of the mediation manager 26.
  • the first data processor program enables facilitation of at least a portion of the operations performed by the mediation system 10 for accomplishing the methods disclosed herein.
  • the first data processor program is accessible by the data processor 26a of the mediation manager 26 from an apparatus such as a diskette, a compact disk, a network storage device or other suitable apparatus.
  • the service management system 23 includes a data processor 23a, computer network interface 23b and a voice network interface 23c.
  • the computer network interface 23b is connected to the computer network 25 for enabling data-based communication between the service manager 23a and the mediation system 10 via the computer network 25.
  • the voice network interface 23c is connected to the voice network 24 for enabling voice-based communication between the service manager 23a and the mediation system 10 via the voice network 24.
  • the mediation subscriber computer system 34 includes a data processor 34a and a computer network interface 34b.
  • the computer interface 34b is connected between the data processor 34a of the mediation subscriber computer system 34 and the computer network 25 for enabling communication therebetween.
  • a mobile telephone capable of transmitting and receiving data packets via the General
  • GPRS Packet Radio Service
  • Smart Phones are mobile phones with built-in voice, data, and Web-browsing services. Smart phones integrate mobile computing and mobile communications into a single terminal. Smart phones, importantly, can execute Java programs within the device. Java programs can be used to control presentation and interaction with the user, as well as send and receive data packets.
  • the Ericsson models R380 and R520 telephones and the Nokia 9000 series telephone represent specific examples of GPRS enable mobile telephones. All GPRS phones provide WAP User Agents as an application environment and presentation using WML with programming using WMLScript.
  • the ICS system 40 includes an interactive session manager 46 with a data packet client 48, a computer network interface 41 and an information storage device 42 connected thereto.
  • the interactive session manager 46 includes a data processor 46a, such as a network server, a workstation or other suitable type of data processing device.
  • the computer interface 41 is connected between the data processor 46a and the computer network 25 for enabling communication therebetween.
  • the information storage device 42 is connected to the data processor 46a for storing in non-volatile memory and retrieving information therefrom information associated with implementing and facilitating an interactive communication session.
  • a second data processor program product 47 includes a second data processor program that is processable by the data processor 46a of the mediation manager 46.
  • the second data processor program enables facilitation of at least a portion of the operations performed by the ICS system 40 for accomplishing the methods disclosed herein.
  • the second data processor program is accessible by the data processor 46a of the interactive session manager 46 from an apparatus such as a diskette, a compact disk, a network storage device or other suitable apparatus.
  • an integrated communication management system may include a mediated communication portion for supporting functionality associated with the mediated communication session and an interactive communication portion for supporting functionality associated with the interactive communication session.
  • the mediation system 10 is one embodiment of the mediated communication portion.
  • the ICS system 40 is one example of the interactive communication portion.
  • the mediation portion and the interactive communication portion may share a common data processor, a common information storage device, a common data packet client and a common computer network interface. In this manner, the mediation system 10 and the ICS system 40 are effectively integrated into a single system.
  • a third data processor product supports functionality associated with the mediated communication session and the interactive communication session.
  • the third data processor program product provides the functionality associated with the first and the second data processor programs disclosed above.
  • the third data processor program product is capable of being accessible by both the data processor 26a of the mediation manager 26 and the data processor 46a of the interactive session manager 46, or by the common data processor of the integrated communication management system disclosed above. In this manner, the first data processor program and the second data processor program are effectively integrated into a single data processor program product.
  • the mediation subscriber communication device 16 such as a smart phone, l l includes a user interface.
  • the user interface of the device 16 includes a data interface portion and a voice interface portion.
  • the user interface includes a visual display 16a, a plurality of alphanumeric keys 16b, a plurality of control keys 16c and a scroll key 16d.
  • the voice interface portion of the user interface includes a speaker 16e and a microphone 16f.
  • the data interface portion of the user interface permits information to be visually displayed and permits the mediation subscriber to interactively manipulate information associated with data-based communications between the device 16 and the mediation system 10.
  • the visual display 16a permits information to be visually displayed.
  • the plurality of alphanumeric keys 16b permits alphanumeric information to be inputted.
  • the plurality of control keys 16c permit associated functionality to be selected. For example, functional operations, such as accept and cancel, displayed on the visual display 16a may be associated with respective control keys 16c.
  • the scroll key 16d permits menu information such as availability specifiers AS to be highlighted and manipulated.
  • PDAs Personal digital assistants
  • Palm Computing and Handspring are data-centric devices that are capable of providing mobile wireless access. These devices can utilize GPRS through a GPRS-capable mobile phone via a serial cable or directly if they have built-in GPRS capability. Similarly, suitably equipped mobile computers are also capable of communicating data packets over a GPRS compatible network.
  • the apparatus, systems and devices discussed and disclosed herein permit mediation of an inbound or outbound communication to be facilitated electronically, yet in a dynamic, personalized and time-sensitive manner.
  • the methods disclosed herein are not governed exclusively by user-defined rules and designations.
  • System defined information is information garnished by the mediation system in response to facilitating mediation operations.
  • an availability status of the mediation subscriber defines qualitative aspects of the mediation subscriber's availability and, in some cases, also defines quantitative aspects of the mediation subscriber's availability.
  • an availability status menu ASM is displayable on a visual display 16a of the mediation subscriber communication device 16.
  • the availability status menu ASM includes a plurality of availability specifiers AS.
  • a time indicating availability is specified in a time field TF.
  • the mediation subscriber may specify that he will be in a meeting until a designated time, such as 10: 15AM.
  • a duration quantitatively indicating availability is specified in a duration field DF.
  • the mediation subscriber specifies availability in a designated amount of time, such as 10 minutes.
  • the selected availability status itself defines a relative (qualitative) time designating the availability of the mediation subscriber. For example, the mediation subscriber may designate that he is available now.
  • the fourth type of availability specifier AS4 that queries a priority of the communication request by the mediated party.
  • the mediation subscriber may select an availability specifier that results in the urgency of the communication request being mediated by the mediation system.
  • Another technique for providing subscriber specified preferences and information includes the preparation of one or more policies.
  • Information included in the policy 100 may be provided via the mediation subscriber communication device 16, via the mediation subscriber computer system 34, or both.
  • the policy 100 includes a tab 102 that may be used to specify a name for a particular group of individuals associated with the policy 100.
  • the mediation subscriber may specify one of more specific individuals that apply to the policy 100. Information such as the name and one or more telephone numbers associated with each individual is specified at the group field 104.
  • the mediation subscriber may designate and set-up a desired greeting. For example, the mediation subscriber may designate a standard greeting or a custom greeting. The standard greeting is a greeting that would be applied to any policy that does not specify a custom greeting.
  • the mediation subscriber may designate one or more co-mediators associated with the policy 100. Each designated co-mediator is thus authorized by the mediation subscriber to engage in mediation of a communication request received by the mediation subscriber.
  • the mediation subscriber may designate a default action to be performed by the mediation system in instances when a follow-up action for a particular communication is not provided by the mediation subscriber in response to being prompted for one by the mediation system.
  • a first set of default actions DI define actions that are taken in instances where a follow-up action by the mediation subscriber is not provided in response to the mediation system prompting the mediation subscriber for a follow-up action.
  • the mediation subscriber may designate a default action from the first set of default actions DI for instructing the mediation system to forward applicable communications to the mediation subscriber's administrative assistant.
  • a second set of default actions D2 defines a plurality of follow-up actions that designate an initial action associated with applicable communications.
  • the mediation subscriber may designate a default action from the second set of default actions D2 for instructing the mediation system to 'Schedule A Time To Talk' with the mediated party (team member) if a particular criteria Cl is met, such as a communication being designated as urgent.
  • FIG. 5 An embodiment of a method for facilitating a mediation session initiated by an inbound communication request is depicted in FIG. 5.
  • the apparatus 20, FIG. 2 illustrates an example of an apparatus capable of carrying out the method depicted in FIG. 5.
  • an inbound communication request from the first mediated party communication device 18 is received by the mediation system 10.
  • Information may be communicated between the mediation subscriber communication device and the mediation system via data packets over a suitable network.
  • An inbound telephone call illustrates one example of the inbound communication request.
  • an applicable context and behavior information are determined at a block 201.
  • a contextual communication summary is prepared and the contextual communication summary is communicated to the mediation subscriber communication device 16 at, a block 203 and a block 204, respectively.
  • Information provided by a carrier caller identification service such as a caller's name and phone number and information relating to acts initiating the communication from the mediated party, such as returning a call from the mediation subscriber, may comprise a portion of the information included in the contextual communication summary. Behavior information is discussed in greater detail below.
  • a plurality of follow-through actions is prepared. In other embodiments, only one follow-through action is prepared.
  • the mediation subscriber may choose to accept the inbound communication or defer the inbound communication to a mediation operation.
  • a connection is facilitated (block 210) between the mediation subscriber communication device and the mediated party communication device a suitable voice network, such as the voice network 24, Fig. 2.
  • a suitable voice network such as the voice network 24, Fig. 2.
  • the mediation subscriber chooses to defer the associated inbound communication at the block 213, the plurality of follow-through actions is communicated to the mediation subscriber communication device at a block 212.
  • a plurality of operations such as communicating the contextual communication summary to the mediation subscriber and preparing the plurality of follow- through actions may be performed concurrently.
  • mediation operations between the mediation system and the mediation subscriber may be performed while telephone is ringing. In this manner, time may be used efficiently, thus reducing the time which the mediated party is awaiting either a personal or mediated response.
  • the contextual communication summary and the follow-through actions may be communicated essentially simultaneously such that the mediation subscriber nearly immediately has all the information necessary to address the inbound communication request.
  • a selected follow-through action is received by the mediation system from the mediation subscriber communication device at a block 214.
  • an operation for determining if the selected follow-through operation requests an interactive communication session between the mediated party and the mediation subscriber.
  • An interactive communication session is defined herein as a communication session in which communication between two parties is capable of being conducted in essentially a non- mediated manner.
  • a mediated communication session is defined herein as a communication session in which communication between two parties is at least partially mediated by a mediation system.
  • a text-based interactive communication session is defined herein as an interactive communication session in which communication between the mediated party and the mediation subscriber is facilitated using text-based communication techniques.
  • the text- based interactive communication session is also referred to herein as a text session.
  • a voice- data mediated communication session is defined herein as a mediated communication session in which voice-based communication techniques are used for communication between the mediation system and the mediated party and text-based data communication techniques are used for communication between the mediation system and the mediation subscriber.
  • a mediation follow-through operation according to the selected mediated follow-through action is facilitated at a block 216.
  • the flow can proceed to block 216 directly from block 214.
  • a mediation subscriber profile is updated at a block 218.
  • updating the mediation subscriber profile includes updating at least one data set, such as a mediation activity data set, in a mediation subscriber profile.
  • the interactive communication session is facilitated at the block 219.
  • Embodiments of methods for facilitating the interactive communication session are disclosed below in FIGS. 11 and 12.
  • the interactive communication session permits the mediation subscriber, the mediated party or both to communicate using free-form text strings, pre-defined dialog responses, action- based dialog responses, user-defined dialog responses and contextually-generated dynamic dialog responses. In this manner, the interactive communication session provides a more information-rich communication environment than does a mediated communication session. It should be understood that mediated communication as disclosed is not precluded in the interactive communication system. Rather, mediated communication as disclosed herein may be used in a manner for enhancing the interactive communication session.
  • the advantages afforded to the mediation subscriber by the mediated communication session are also afforded to the mediation subscriber by the interactive communication session as disclosed herein.
  • the mediation subscriber can communicate in a manner that is not disruptive or inappropriate in a meeting.
  • the method continues at the block 210.
  • the method continues at the block 216.
  • facilitating mediated follow-through at the block 216 is performed, at least in part, according to the follow-through action designated in the policy.
  • the mediated follow-through operation performed at the block 216 depicts an example of a virtual mediation operation.
  • virtual mediation operation it is meant that the mediation operation is performed by the mediation system on behalf of the mediation subscriber.
  • the mediation can be performed in an automated manner by data processing device as described herein.
  • Virtual mediation adds a high degree of personalization to acting on behalf of the mediation subscriber. To this end, the virtual mediation operation is performed based on contextual and behavioral information associated with the mediation subscriber.
  • the mediation subscriber may choose to do nothing (neither accept nor defer the inbound communication).
  • a system- imposed follow-through action such as the default action discussed above in reference to Fig. 4, is identified by the mediation system at a block 220. Accordingly, when the mediation subscriber chooses to neither accept nor defer the inbound communication, the mediation follow-through operation is facilitated according to the system imposed follow-through action.
  • a system-defined action based on contextual information, historical information, and behavioral information may be imposed rather than default actions associated with user-defined information.
  • the mediation subscriber is in a meeting and has received three calls from unknown parties.
  • the mediation subscriber has selected a follow-through action requesting that the mediated (unknown) party schedule a time to talk.
  • the mediation system automatically initiates a mediated follow- through operation for scheduling a time to talk.
  • a pre-defined number of occurrences may need to occur first, such as three attempts from unknown callers, prior to mediation system imposing such as system-defined follow-through action.
  • the follow-through action imposed by the mediation system is a system-defined behavior-based follow-through action.
  • David is in an important meeting in which it would be seen as disruptive to verbally respond to incoming communications received on his wireless telephone 16'.
  • a first mediated session interaction event El David visually reviews a caller summary CS1.
  • the caller summary includes contextual information associated with prior incoming calls that he has not accepted.
  • David has communicated his availability status to the mediation system. Accordingly the mediation system knows that David is planning on being in this meeting until i
  • a second mediated session interaction event E2 David receives an incoming call from Richard S.
  • a communication summary CS2 is displayed on the visual display 16a of his wireless telephone 16'.
  • David is able to quickly and non- disruptively ascertain that the incoming call is from Richard S and that Richard S has made repeated attempts to return a call from David. Because David is still in the meeting, he chooses to defer the call for virtual mediation by selecting the control key 16c associated with a defer action DA.
  • a follow-through action menu FAM is displayed on the visual display 16' at a third mediated session interaction event E3.
  • the follow-through action menu includes a plurality of follow-through actions FA. David uses the scroll key 16d to highlight the follow-through action Will call when free' and confirms the selection by depressing the control key 16c associated with an accept action AA.
  • David responded to the inbound communication using a data- based communication format, he was able to review the available contextual information and implement a desired follow-through action without disrupting the meeting. Furthermore, it only took David a short period or time (e.g. about 10 seconds) to review the available contextual information and implement the desired follow-through action. While David is still participating in the meeting, the mediation system has engaged in a virtual mediation operation for notifying Richard (the mediated party) that David will call him after the meeting.
  • the mediation system uses the availability status in performing the mediation operation.
  • the mediation system lets Richard know that David is in a meeting until 14:30 hours and will return his call after this time. In this manner, a more personalized and efficient communication is facilitated between the mediation system and Richard.
  • the 'schedule a time' follow-through action depicted in FIG. 6 is one embodiment of a follow-through action for mediating a coordinated arrangement for person-to-person communication to be facilitated.
  • the mediation system mediates an agreed upon time and/or day for the mediation subscriber and the mediated party to communicate.
  • Context and contextual relate to experiences, actions, and information associated with a communication.
  • the contextual communication summary CS2, FIG. 6, includes a plurality of context components.
  • a first context component CCI is associated with a name of the mediated party.
  • a second context component CC2 is associated with a phone number of the mediated party.
  • a third context component CC3 is associated with the reason for the communication.
  • a fourth context component CC4 is associated with prior attempts by the mediated party to contact the mediation subscriber.
  • context components CC1-CC4 provide the mediation subscriber with a brief yet insightful summary of the inbound communication.
  • the contextual communication summary includes only one context component, such as the phone number of the mediated party.
  • the actions of the mediation subscriber and the mediated party result in an abundance of contextual information associated with the inbound communication being generated.
  • completed and on-going mediation operations generate information associated with such mediation operations. Such information is useful in determining system-defined information, such as system-defined default actions mentioned above.
  • the mediation subscriber profile 35 is stored on the data storage device 32 of the mediation system 10.
  • the mediation subscriber profile 35 includes one or more data sets.
  • a communication history data set 35a includes communication history information, such as the name and telephone number of the party associated with the communication.
  • An availability history data set 35b includes availability history information of the mediation subscriber.
  • An action history data set 35c includes follow-through action history information.
  • a mediation activity data set 35d includes information relating to completed or in-progress mediated activities.
  • a policies data set 35e includes the policies discussed above.
  • a service provider data set 35f includes information such as preferences (i.e. type of room, type of food, etc) relating to mediated service that can be requested by the mediation subscriber.
  • Each one of the profile data sets 35a-35f can be associated with at least one other profile data set such that related information can be associated. For example, in one embodiment, it is desirable and advantageous to relate a particular communication from a mediated party with a corresponding follow-through action and availability. Relating such information supports determining context, history and mediation status associated with a particular communication. It should also be understood that the data sets might be each maintained in separate databases or in a common database along the system depicted in Fig. 2. In addition, the data sets can have information specific to either the mediation subscriber or the mediated party being mediated, i.e. the caller. For example, the action history data set 35c can have a history of actions taken by either the mediated party or the mediation subscriber.
  • the information archived in the mediation subscriber profile 35 may be used to gain insight into behaviors and preferences of the mediation subscriber with respect to handling inbound and outbound communications. Determining such behaviors and preferences is desirable and advantageous. In this manner, mediation operations may be carried-out dynamically and time- efficiently.
  • the steps for performing the operation of updating the mediation subscriber profile 35 include archiving inbound communication information (block 220a), archiving the availability status of the mediation subscriber at the time of receiving the inbound communication (block 220b), and archiving any corresponding follow-up action (block 220c).
  • Examples of the inbound communication information includes a time of receipt of the inbound communication, a name of the mediated party, a telephone number associated with the inbound communication.
  • Archiving is defined herein to include forming relationships between information as discussed above in reference to FIG. 7.
  • FIG. 9 depicts an embodiment of a method for accomplishing the operation of determining applicable context and behavior by the mediated party, as depicted at the block 202 in FIG. 5.
  • determining the context associated with the inbound communication includes determining a present availability of the mediation subscriber (block 202a), analyzing present information associated with the inbound communication (block 202b), and analyzing historical information, such as from the mediation subscriber profile, that is associated with the inbound communication (block 202c).
  • One example of determining a related behavior includes analyzing mediation subscriber policies (block 202d), analyzing follow-through actions associated with historical inbound communication information (block 202e) and analyzing availability history of the mediation subscriber (block 202c). All of the information analyzed at the block 202 is archived in the mediation subscriber profile discussed above.
  • FIG. 10 depicts an embodiment of a method for accomplishing the operation of facilitating a mediated follow-through operation, as depicted at the block 216 in FIG. 5.
  • a follow-through action communication is prepared.
  • the follow-through action communication is voice based.
  • the follow-through action communication is communicated to the mediated party communication device at the block 216b.
  • completion of the selected follow-through action is facilitated by the mediation system at a block 216c.
  • the mediated party may choose to terminate the communication, such as by hanging-up, or to suggest a revised follow-through action.
  • an availability request is communicated to the mediated party at a block 216d. Prompting the mediated party to reply with how long they will be available, when they will be available, or the like are examples of communicating the availability request to the mediated party communication device.
  • a present availability is received from the mediated party. The present availability may be received from the mediated party in a voice-based format or as data entered using a device, such as a telephone keypad.
  • a plurality of alternate follow-through actions is prepared. In other embodiments, only one alternate follow-through action is prepared. Preparing the alternate follow-through actions includes assessing information such as the present availability of the mediated party, the present availability of the mediation subscriber, communication history, policies, etc.
  • these alternate follow-through actions may include all or some of the non-selected follow-through actions previously sent to the mediation subscriber at the block 212 in FIG. 5. Additionally, it is contemplated that all or some of the alternate follow-through actions may be availability-defined follow-through actions.
  • availability-defined follow- through actions it is meant that the availability of the mediation subscriber and/or the availability of the mediated party define a specific follow-through action.
  • a call-back time based on joint availability of the mediation subscriber and the mediated party illustrates an example of the availability-defined follow-through actions.
  • the plurality of alternate follow-through actions is communicated to the mediation subscriber communication device and the method continues at the block 216'.
  • the method continued at the block 216c.
  • the method continues at the block 216".
  • the mediation system engages in the following voice based communication with the Richard, via the IVR system. "Richard, I am unavailable to talk with you right now, but will call you as soon as I am out of my meeting. I expect to be out of me meeting at 14:30 hours. If you will be available at around this time, please press 1. If you will not be available at about this time, please press 2".
  • the communication with the mediated party may be in David's actual voice, a synthesized voice or other type of voice format. In the instance in which Richard S. is available at this time, he responds accordingly by pressing 1. In response to Richard S. responding that he is available at this time, the mediation system communicates the following confirmation message to
  • Richard In the instance in which Richard is not available at this time, he responds accordingly by depressing 2.
  • the mediation system engages in the following voice-based communication with the Richard, via the IVR system, in an attempt to proceed according to an alternate and mutually acceptable follow-through action. "Richard, I would like to connect with you. After the tone, please key in a time that you are available to talk so that I can attempt to accommodate your schedule.” After the tone, Richard uses the telephone keypad to enter a time, such as 15:45 hours. In some instances, it may be desirable to use voice recognition for receiving contextual information and responses from Richard.
  • the mediation system In response to receiving the time specified by Richard, the mediation system communicates a data-based communication to David.
  • the data-based communication is a single follow-through action prompting David with "Are you available to talk with Richard at this time?"
  • David In the instance in which David is available to talk with Richard at the time specified by Richard, he confirms that he is available by depressing the control key corresponding to the accept action.
  • the mediation system In response to David confirming that he is available at the time specified by Richard, the mediation system communicates the following voice-based communication to Richard and terminates the call. "Richard, I am available to talk with you at this time. I will call you at around 15:45 hours. Thanks and 111 talk to you soon. Good-bye.”
  • the mediation system In the instance in which David is not available to talk with Richard at the time specified by Richard, he indicates that he is not available by depressing the control key corresponding to a decline action. In response to David indicating that he is not available at the time specified by Richard, the mediation system communicates the following voice-based communication to Richard and terminates the call. "Richard, I am not available to talk with you at this time. Ill follow-up with you later to try and find a convenient time to talk. Thanks for calling. Good-bye.” In some instances, the mediation system may allow Richard to be transferred to David's assistant, such that mediation can be continued via David's assistant.
  • the method 250 includes an operation 252 for transmitting a request for implementing an interactive communication session and an operation 254 for transmitting a reply for accepting the request.
  • the operation 252 includes transmitting the request for implementing from a first communication device, such as a wireless mediation subscriber communication device, for being received by the mediation system.
  • the operation 254 includes transmitting the reply for accepting the request from a second communication device, such as a voice-based mediated party communication device, for being received by t he mediation system.
  • an operation 260 is performed by the mediation system for preparing log-in information for implementing the interactive communication session.
  • an operation 262 is performed by the mediation system for transmitting the log-in information from the mediation system for being received by the second communication device and by an interactive communication session system.
  • An Internet service provider (ISP) system is one example of the interactive communication session system.
  • an operation 264 is performed by the interactive communication session system for receiving the log-in information. Furthermore, after an operation 266 is performed by the second communication device for receiving the log-in information, an operation 268 is performed for transmitting the log-in information from a third communication device, such as a text-based meditated party communication device, for being received by the mediation system.
  • the log-in information includes a passcode and an address for an Intemet website. Broadly speaking, the log-in information includes sufficient information for enabling the mediation subscriber and/or the mediated party to initiate implementation of the interactive communication session.
  • the third communication device is computer system capable of communicating with the mediation system and the first communication device via a data communication network such as the Internet.
  • a data communication network such as the Internet.
  • Other examples of the third communication device include a personal digital assistant, a smart phone and a mobile text-messaging device such as a 2-way text pager.
  • an operation 272 is performed by the mediation system for authenticating the log-in information. Authentication of the log-in information ensures that the log-in information is valid.
  • the log-in information includes a time-stamped passcode that is readable by the mediation system and is valid for only a prescribed validation period.
  • a time-stamped passcode is an example of chronologically referenced log-in information.
  • the operation 272 includes determining an elapsed period of time from when the time-stamped passcode was generated and verifying that the elapsed period of time is less than the prescribed validation period of the passcode. Accordingly, if the elapsed period of time is greater than the prescribed validation period, the authentication operation would reveal that the log-in information is invalid. In such a situation, the mediation system would return a message to this effect to the party attempting to initiate implementation of the interactive communication session.
  • generating the passcode may include receiving a specified passcode from one of the communication devices.
  • the specified passcode is a mediation subscriber specified passcode received from a mediation subscriber communication device.
  • the specified passcode is a mediated party specified passcode received from a mediated party communication device.
  • an operation 276 is performed by the interactive communication session system for receiving the session authorization notification.
  • the operations 256 to 274 illustrate an example of implementing the interactive communication session.
  • an operation 278 is performed by the interactive communication session system for managing the interactive communication session between the first communication device and the third communication device.
  • an operation 280 is performed by the interactive communication session system for transmitting a session termination notification for being received by the mediation system.
  • an operation 284 is performed by the mediation system for invalidating the log-in information. It is contemplated that the operations 280 to 284 are omitted in a case where the passcode is invalidated after the prescribed validation period of the log-in information discussed above elapses, even though the text-session has already been implemented. In such a case, so long as the parties are engaged in the interactive communication session, the interactive communication session is active even though the log-in information has been invalidated as a result of the prescribed validation period of the log-in information having elapsed.
  • FIG. 12 Another embodiment of a method 250' for facilitating the interactive communication session, as depicted at the block 219 in FIG. 5, is depicted in FIG. 12.
  • the method 250' depicted in FIG. 12 differs from the method 250 that depicted in FIG. 11 in that the interactive communication session system, rather than the mediation system, facilitates all of the operations associated with implementing the interactive communication session.
  • the method 250' includes an operation 252' for transmitting a request for implementing the interactive communication session and an operation 254' for transmitting a reply for accepting the request.
  • the operation 252' includes transmitting the request for implementing from a second communication device, such as a voice-based mediated party communication device, for being received by the mediation system.
  • the operation 254' includes transmitting the reply for accepting the request from the first communication device, such as a wireless mediation subscriber communication device for being received by the mediation system. It is contemplated herein that the both the mediation subscriber and the mediated party both are provided with the capability for proposing a request for implementing the interactive communication session.
  • an operation 259' is performed by the mediation system for transmitting a session request notification for being received by the interactive communication session system.
  • an operation 261' is performed by the interactive communication session system for preparing log-in information for implementing the interactive communication session.
  • an operation 262' is performed by the interactive communication session system for transmitting the log-in information for being received by the second communication device.
  • an operation 268' is performed for transmitting the log-in information from a third communication device, such as a text-based meditated party communication device, for being received by the interactive communication session system.
  • a third communication device such as a text-based meditated party communication device
  • an operation 272' is performed by the interactive communication session system for authenticating the log-in information.
  • an operation 278' is performed by the interactive communication session system for managing the interactive communication session between the first communication device and the third communication device.
  • the operations 256' to 272' illustrate another example of implementing the interactive communication session.
  • an operation 284' is performed by the interactive communication session system for invalidating the log-in information. It is contemplated that the operation 284' is omitted in the case where the passcode is invalidated after the prescribed validation period of the log-in information discussed above elapses, even though the interactive communication session has already been implemented. In such a case, so long as the parties are engaged in the interactive communication session, the interactive communication session remains active even though the log-in information has been invalidated as a result of the prescribed validation period of the log-in information having elapsed.
  • the mediated party transfers from the second communication device to the third communication device for engaging in the interactive communication session. It is also contemplated herein that the mediation subscriber may transfer from the first communication device to a fourth communication device. In this manner, the mediation subscriber is provided with the ability to move to a different communication device that may provide more efficient and/or effective communication.
  • a computer system capable of communicating with the mediation system and the third communication device via a data communication network such as the Internet is an example of the fourth communication device.
  • Other examples of the fourth communication device include a personal digital assistant, a smart phone and a mobile text-messaging device such as a 2-way text pager.
  • log-in information is transmitted to the first communication device for enabling implementation of the interactive communication session between the third and the fourth communication devices.
  • the log-in information transmitted to the first communication device is used in a similar manner as that transmitted to the second communication device for implementing the interactive communication session.
  • implementation of the interactive communication session is performed in an automated manner using system-accessible information associated with the mediation subscriber. For example, an automated log-in link could be transmitted to a known e-mail address of the mediation subscriber.
  • the interactive communication session is automatically implemented between the third and fourth communication devices.
  • Example 1 when he gets a call from Steffen on his wireless telephone 16'. David knows it would not be appropriate to take a voice call in the meeting so he chooses to defer the call as discussed above in reference to FIG. 6. Because Steffen is a key member of David's team, he would like to communicate with Steffen via an interactive communication session so that they can exchange information in a more detailed manner.
  • the mediation system implements an Interactive Voice Response (IVR) operation for enabling Steffen to respond to David's request for the interactive communication session.
  • IVR Interactive Voice Response
  • the IVR operation for enabling Steffen to respond to David's request for the interactive communication session includes transmitting a query message QM to Steffen for determining his availability and/or interest in participating in the interactive communication session.
  • An example of the query message QM associated with initiating the interactive communication session is "I can't talk now, can we communicate via text?"
  • an IVR operation is performed for transmitting one or more query responses (QR) to Steffen for enabling him to respond to the query message QM.
  • the query messages QM provide Steffen with alternatives for allowing Steffen to not accept the request for implementing the interactive communication session.
  • the text me back follow-through action and associated IVR operation represent a proposal to engage in an interactive communication session, not a mandated requirement. In this manner, the mediation subscriber cannot force implementing the interactive communication session on the mediated party, and vise versa, in instances where the mediated party is requesting implementation of the interactive communication session.
  • a dialog thread field 17 is displayed on the visual display 16a of the telephone 16' at a third interactive session interaction event T3.
  • the dialog associated with the first and the second interactive session interaction events Tl, T2 are displayed in the dialog thread field 17 on the visual display 16a of the telephone 16'. Displaying of the dialog thread field 17 on the visual display 16a of the telephone 16' is an example of the mediated subscriber communication device reflecting a change from the voice session to the text session.
  • an IVR operation is performed at a fourth interactive session interaction event T4 for transmitting a text session log-in information message LIM to Steffen.
  • An example of the text session log-in message is "Go to the website address: www.davids01.portal.com and type in the passcode 'davids422' where prompted". It is contemplated that a user-provided passcode may be requested rather than a system-defined passcode being provided.
  • an FVR operation is performed for transmitting one or more log-in message responses (LMR) to Steffen for enabling him to respond to the text session log-in information message LIM.
  • LMR log-in message responses
  • Steffen moves to his computer and selects #4 key on the keypad of his telephone. Accordingly, the text session log-in information message LIM is repeated.
  • Steffen accesses the website corresponding to a website address WA in the text session log-in information message LIM and enters a passcode PC provided in the text session log-in information message.
  • a textual dialog interface 118 is displayed via a web browser 120 at a sixth interactive session interaction event T6, FIG. 15A.
  • the textual dialog interface 118 includes a text message entry field 122, a user-defined dialog response button 123, a dialog thread field 124, a message send button 126 and an end session button 128.
  • Steffen enters a first textual message in the text entry field 122 and selects the message user-defined dialog response button 123.
  • a user-defined dialog response dialog field 129 is displayed, FIG. 15B, at a seventh interactive session event T7.
  • Steffen enters one or more user-defined dialog responses in the user-defined dialog response field 129.
  • the first textual message In response to selecting the message send button 126, the first textual message, including any user-defined dialog responses, is transmitted for being received by the telephone 16'. Also in response to selecting the message send button 126, the first textual message is displayed in the dialog thread field 124 of the textual dialog interface 118. It is contemplated that the first textual message may be displayed with or without the user-defined dialog responses being displayed.
  • the first textual message is displayed in the dialog thread field 17 on the visual display 16a of the telephone 16'.
  • a plurality of dialog responses DR including any user-defined dialog responses, are displayed on the visual display 16a of the telephone 16'.
  • the dialog responses DR include pre-defined dialog responses, contextual dialog responses, action-based dialog responses, and user-defined dialog responses. Examples of the dialog responses are depicted below in table 5.
  • the dialog response "YES” is displayed in the dialog thread field 124 of the textual dialog interface 118 at an eighth interactive session interaction event T9, FIG. 17.
  • Steffen enters a second textual message in the text entry field 122 that he will be ending the text session and contacting David via an unmediated voice-based communication session (i.e. a telephone call).
  • the second textual message is displayed in the dialog thread field 17 on the visual display 16a of the telephone 16'.
  • Steffen selects the end button 128 and the interactive communication session between David and Steffen is terminated after transmitting the second textual message to the telephone 16'.
  • the operations and associated information/responses of the sixth through eighth interactive session interaction events T6 - T9 depict an embodiment of managing the interactive communication session.
  • the text-session interaction events Tl - T9 depicted in Example 3 above are based on the mediation subscriber making the request for implementing the interactive communication session. It is also contemplated herein that the mediated party may be provided with the ability for making the request for implementing the interactive communication session. In an example where the mediated party proposes makes the request for implementing the interactive communication session, an option for making the request for implementing the interactive communication session is presented to the mediated party in the mediation communication session.
  • the option is present to the mediated party via one or more IVR system operations.
  • a follow-through action for allowing the mediation subscriber to accept the request for implementing the interactive communication session is displayed on the visual display of the mediation subscriber communication device.
  • implementation and facilitation of the interactive communication session is commenced according to the forth through eighth interactive session interaction event T4 - T8.
  • FIG. 18 An embodiment of a method for facilitating a mediation session initiated by an outbound communication request is depicted in FIG. 18.
  • the apparatus 20, FIG. 2 illustrates an example of an apparatus capable of carrying out the method depicted in FIG. 18.
  • an outbound communication request is received by the mediation system from the mediation subscriber communication device, via one or more data packets or via a voice-based communication.
  • the outbound communication request includes contact information such as a name, a telephone number, etc. for identifying an/or contacting the mediated party.
  • a plurality of follow-through actions is prepared at a block 352.
  • only one follow-through action or no follow-through action is prepared. Preparing the follow-through actions includes assessing related contextual information such as the present availability of the mediation subscriber, mediation behavior and preferences of the mediation subscriber, information in policies of the mediation subscriber, etc.
  • the plurality of follow-through actions is communicated to the mediation subscriber from the mediations system.
  • a selected follow-through action is received by the mediation system from the mediation subscriber.
  • the mediated party communication device is contacted at the block 358. It should be understood that the mediation system contacts the mediated party communication device. Accordingly, the mediation system engages in communication with the mediated party to determine if the mediated party is available to engage in communication with the mediation subscriber.
  • the mediation system In response to the availability of the mediated party and the mediation subscriber permitting immediate communication (block 359 ⁇ , the mediation system facilitates connection of the mediation subscriber communication device with that of the mediated party communication device at a block 360. In response to the availability of mediated party or the mediation subscriber not permitting communication immediately therebetween (block 359'), the mediation continues to a block 359".
  • the mediation system terminates its communication with the mediated party at a block 362.
  • the mediation system facilitates, block 364, a mediated follow-through operation with the mediated party according to the follow-through option selected at the block 359".
  • Scheduling time to talk, call forwarding, entering voice mail and the like are examples of follow-through options that may be selected at the block 359".
  • the mediation activity data set 35d, FIG. 7, is updated with information associated with the communication appointment.
  • a fourth mediated session interaction event E4 David recognizes that his meeting is about to end.
  • David decides that he would like for the mediation system to facilitate a return call to Sally E.
  • David depresses the control key 16c associated with an options action OA.
  • an options menu OM is displayed on the visual display 16a at a fifth mediated session interaction event E5.
  • the options menu OM includes a plurality of option selections OS. Examples of option selections OS include make a call, return a call, make a reservation, change my availability, change my policies and change my service preferences.
  • an attempt is made at contacting Sally via her communication device.
  • the mediation system connects David with Sally.
  • a plurality of call resolutions CR is displayed on the visual display at a sixth mediated session interaction event E6.
  • the call resolutions CR provide various options when the caller is not available. Examples of call resolutions CR include schedule a call, continue to try, and quit call attempt. David uses the scroll key 16d to select the ontinue to try' call resolution and confirms this selection by depressing the control key 16c associated with the accept action AA. The mediation continues to contact Sally.
  • a mediated follow-through operation or pending mediated commitment it is desirable and advantageous for a mediated follow-through operation or pending mediated commitment to be modified according to an updated context component. For example, in the case where the availability status of the mediation subscriber changes, it is desirable and advantages for in-progress mediation operations and pending mediated commitments to be dynamically adjusted as necessary.
  • the apparatus, methods and systems disclosed herein are capable of supporting such dynamic adjustment.
  • the 'schedule a call' call resolution depicted in FIG. 19 is one embodiment of a call resolution for mediating a coordinated arrangement for person-to-person communication to be facilitated.
  • the mediation system mediates an agreed upon time and/or day for the mediation subscriber and the mediated party to communicate.
  • FIG. 20 depicts an embodiment of a method for facilitating a mediation session to alter a pending mediated commitment in response to one or more context components being altered.
  • the apparatus 20, FIG. 2 illustrates an example of an apparatus capable of carrying out the method depicted in FIG. 20.
  • Information may be communicated between the mediation subscriber communication device and the mediation system via data packets over a suitable network.
  • an altered context component is received by the mediation system.
  • the altered context component may be received from the mediation subscriber or the mediated party.
  • an affected mediated commitment is identified.
  • a revised availability status illustrates an example of the altered context component capable of affecting a mediated commitment.
  • a revised follow-through action is determined and a follow-through communication is prepared at a block 404 and at a block 406, respectively.
  • an attempt is made at contacting the mediated party via the mediated party communication device.
  • one or more context components and/or mediated commitments could be affected simultaneously. Therefore, at the block 400, more than one altered context component may be received. Also, the particular revised follow-through actions included in the follow-through action summary may vary depending on the specific context components and/or mediated commitments affected.
  • a postponement message is communicated to a mediated party messaging service at a block 410, if available.
  • Voice mail and an answering machine illustrate suitable examples of the mediated party messaging service.
  • the mediation activity data set 35d, FIG. 7, is updated to reflect that the mediated commitment has been postponed.
  • the revised follow-through communication is communicated to the mediated party communication device at a block 414.
  • the method would proceed from the block 414 to the block 410, thus resulting in the mediated commitment being postponed.
  • the method then proceeds to the block 412 where the mediation activity data set 35d, FIG. 7, is updated to reflect that the mediated commitment has been changed.
  • the mediated follow-through operation is performed according to the altered context component is facilitated.
  • the method proceeds to the block 412 where the mediation activity data set 35d, FIG. 7, is updated to reflect that the mediated commitment has been changed.
  • a postponement message is communicated to a mediated party at a block 410. The method then proceeds to the block 412.
  • the mediated party being unable to commit to a mutually acceptable time to talk illustrates an example of the mediated follow- through operation being unsuccessful.
  • a seventh mediated session interaction event E7 FIG. 21, David is still in his meeting, reviewing a pending commitment summary POS displayed on the visual display 16a of his wireless telephone, when he notices that his meeting has run longer than expected.
  • the pending commitment summary PCS indicates that David has a number of pending mediated commitments that are based on his meeting being over by about 14:30 hours. David also notices that the meeting has run longer than the time specified according to his availability status, FIG. 3. Accordingly, David selects the control key associated with the options action OA such that the options menu OM is displayed at an eighth mediated session interaction event E8. David then uses the scroll key 186 to highlight the 'Change my availability' options selection and confirms the selection by depressing the control key 16c associated with the accept action AA.
  • the availability status menu ASM is displayed on the visual display at a ninth mediated session interaction event E9.
  • David uses the scroll key 16d to select the In meeting until...' availability specifier, enters a new time for when he will be out of the meeting, and confirms the new availability status by depressing the control key 16c associated with the accept action AA.
  • the mediation system identifies the pending mediated commitments associated with the availability status. The mediation system then acts on behalf of David to contact the appropriate mediated parties to revise the mediated commitments according to the altered availability status. As revised mediated commitments are established, David is able to review them via the pending commitment summary PCS.
  • FIG. 22 depicts an embodiment of a method for performing a mediation session to set-up a mediated service commitment.
  • the apparatus 20, FIG. 2 illustrates an example of an apparatus capable of carrying out the method depicted in FIG. 22.
  • Information may be communicated between the mediation subscriber communication device and the mediation system via data packets over a suitable network.
  • a service mediation request is received by the mediation system 10 from the mediation subscriber communication device 16.
  • a context is determined and a plurality of service actions is prepared at a block 501 and a block 502, respectively. In other embodiments, one or no service actions are prepared.
  • the plurality of service actions is communicated to the mediation subscriber communication device 16.
  • a mediated follow-through operation is facilitated with the service provider at a block 508.
  • confirmation information such as a confirmation code, associated with the service reservation is received from the service provider reservation system.
  • the mediated activity data set in response to completing the mediated follow-through operation, is updated. Updating the mediated activity data set includes adding information associated with the mediated service request, such as a confirmation number and a telephone number of the service provider, to the data set.
  • FIG. 23 depicts an embodiment of a method for accomplishing the operation of facilitating the mediated follow-through operation, as depicted at the block 508 in FIG. 22.
  • a plurality of service providers capable of providing the requested service is identified. In other embodiments, only one service provider is identified.
  • the identified service providers are communicated to the mediation subscriber communication device 16. After communicating the plurality of service providers to the mediation subscriber communication device, confirmation of a selected service provider is received, at a block 508c, from the mediation subscriber communication device.
  • a network connection is established between the service provider reservation system and the mediation system through the computer network.
  • the mediated follow-through operation is performed, thus establishing a mediated service commitment.
  • the mediated service commitment illustrates an example of a mediated commitment, as discussed above. It is contemplated that communication between the mediation system and the service management system may be facilitated via the computer network and the voice network.
  • data-based communication and voice-based communication may be used for facilitating the mediated service operation at the block 508e.
  • the mediation system may complete a first portion of the mediated follow-through operation via data-based communication through the computer network and a second portion of the mediated follow- through operation via voice-based communication the through the voice network.
  • a service menu is on the visual display 16a at an eleventh mediated session interaction event El l.
  • the service menu SM includes a plurality of service selections. Examples of service selections SS include arrange a taxi, arrange a hotel reservation, arrange a restaurant reservation and book a flight.
  • the arrangement option menu AOM includes a plurality of arrangement options AO.
  • Each service selection SS has one or more corresponding context- specific arrangement options. Accordingly, the arrangement options AO displayed in response to choosing the 'arrange a restaurant reservation' service action are specific to arranging the taxi and are based on the present availability of the mediation subscriber. Because the mediation system knows that the mediation subscriber is in a meeting, the context derived from being in a meeting until a specified time is used to add a contextual aspect to some of the arrangement options AO. In this example, in which David is in a meeting until 15:15 hours, context-specific service actions include arranging a taxi for immediately after the meeting, arrange a taxi for X minutes after the meeting arranging a restaurant reservation Y minutes after the meeting and booking a flight Z hours after the meeting. In this manner, a mediated service commitment may be acted on in a more specific fashion.
  • David uses the scroll key 16d to select the '...min after meeting' arrangement option, enters 45 minutes in the corresponding time field and confirms this selection and entry by depressing the control key 16c associated with the accept action AA.
  • the mediation system identifies the restaurant, contacts a service management system of the restaurant and mediates the requested reservation on David's behalf according to the arrangement option specified by David.
  • the mediation system contacts the service management system of the restaurant, such as via the Internet or via an automated or actual voice communication, for facilitating mediation of the reservation.
  • Information associated with the restaurant are provided manually by David, garnished from the service provider preference data set in David's profile (FIG. 7) or a combination of such information input techniques.
  • FIGs. 25A-25E represent an embodiment of a method for facilitating a mediation session initiated by an inbound communication request.
  • the apparatus 20, FIG. 2 illustrates an example of an apparatus capable of carrying out the method depicted in FIGS. 25 A and 25B.
  • an operation is performed for maintaining a Quality Of Service (QOS) Factor database.
  • QOS factors refers to reference factors that includes network or user device capabilities and status factors.
  • User OQS factors include the subscriber and any other party involved in the mediation session or in the communication request. Examples of such QOS factors are provided below in Table 6. An embodiment of maintaining the QOS factor database is discussed in below greater detail in reference to FIG. 25C.
  • an operation is performed by the mediation system 10 for receiving an inbound communication request transmitted for reception by the mediated party communication device 18.
  • Information may be communicated between the mediation subscriber communication device and the mediation system via data packets over a suitable network.
  • An inbound telephone call illustrates one example of the inbound communication request. It should be understood that the operation for maintaining the QOS factor database may be performed in parallel with and/ or in response to performing the operation 602 for receiving the inbound communication request.
  • an operation 604 is performed for facilitating a QOS factor assessment.
  • An embodiment of facilitating the QOS factor assessment is discussed in below greater detail in reference to FIG. 25D.
  • One object of performing the QOS factor assessment is to determine whether mediation is capable of being implemented, thus making mediation capable of being offered.
  • the communication request notification includes information associated with the inbound communication request (e.g. caller name, phone number, etc.) and notification follow-through options (e.g. implement mediation, put call through, etc.) being displayed on a visual display of the mediation subscriber communication device.
  • the communication request notification includes information associated with the inbound communication request (e.g. caller name, phone number, etc.) and notification follow-through options (e.g. implement mediation, put call through, etc.) being displayed on a visual display of the mediation subscriber communication device.
  • notification follow-through options e.g. implement mediation, put call through, etc.
  • facilitating a communication request notification includes enabling a communication request notification alert to be implemented for a prescribed duration of time prior to implementing a different type of alert associated conventionally with an inbound telephonic communication request.
  • an audible portion of the communication request notification alert is implemented utilizing an audible alert associated conventionally with a non-telephonic communication request (e.g. an audible, visual, and tactile, mobile phone message alert).
  • the wireless telephone 16' can produce an alert, such as a sound or vibration, associated with different service such as short message service.
  • an audible alert associated conventionally with an inbound telephonic communication request e.g. ringing of the telephone
  • an audible alert associated conventionally with an inbound telephonic communication request is not interrupted (i.e. during facilitation of the communication request notification), thus preserving natural and expected operation when an inbound communication (e.g. a telephone call) is delivered to a mediation subscriber communication device.
  • facilitating transmission of the communication request notification in accordance with at least one embodiment of the disclosures made herein includes enabling a communication request notification alert to be implemented for a prescribed duration of time prior to automatically implementing a default notification follow-through option. Forwarding an inbound communication request associated with the communication request notification for reception by the mediation subscriber communication device is an example of such a default notification follow-through option.
  • an operation is performed at a block 608 for assessing applicable context and behavior information associated with the incoming call, the mediation subscriber and/or mediation subscriber communication device.
  • Context and behavior information in accordance with embodiments of the disclosures made herein are discussed in greater detail herein.
  • a contextual communication summary is prepared and the contextual communication summary is transmitted for reception by the mediation subscriber communication device 16 at, a block 609 and a block 610, respectively.
  • information provided by a carrier caller identification service such as a caller's name and phone number and information relating to acts initiating the communication from the mediated party, such as returning a call from the mediation subscriber, may comprise a portion of the information included in the contextual communication summary.
  • information determined in conjunction with assessing the QOS factors at the block 604 may further comprise a portion of the information included in the contextual communication summary and that the communication request notification may comprise at least a portion of the information associated with the contextual communication summary.
  • an operation is performed for preparing a plurality of mediation follow-through actions (hereinafter referred to as follow-through actions) and for transmitting such follow-through actions for reception by the mediation subscriber communication device.
  • follow-through actions examples of such follow-though actions have been presented previously with respect to table 2. It is contemplated herein that there may be instances in which a single follow-through action is prepared rather than a plurality of follow-through actions.
  • an operation is performed at a block 614 for receiving the selected follow-through action after being transmitted by the mediation subscriber communication device for reception by the mediation system.
  • a mediation follow-through operation corresponding to the selected follow-through action is facilitated at a block 616.
  • a mediation subscriber profile is updated at a block 618.
  • updating the mediation subscriber profile includes updating at least one data set, such as a mediation activity data set, in a mediation subscriber profile.
  • an operation is performed at a block 620 for facilitating a default or selected option action.
  • the operation is performed at the block 620 for facilitating a default or selected option action.
  • default and subscriber selectable notification follow-through options include putting the inbound communication request through to the mediation subscriber communication device and putting the inbound communication request into voice mail. In the case of putting the call through to the mediation subscriber communication device, the device would ring as normal as the communication request notification functionality is not dependent on utilizing a telephonic audible alert (i.e. ringing of a telephone).
  • a default action may be implemented, for example, when no notification follow-through option is selected or when a policy in accordance with the disclosures made herein, such as the policy depicted in FIG. 4, is identified.
  • the mediated follow-through operation performed at the block 616 depicts an example of a virtual mediation operation.
  • virtual mediation operation it is meant that the mediation operation is performed by the mediation system on behalf of the mediation subscriber.
  • the mediation can be performed in an automated manner by data processing device as described herein.
  • Virtual mediation adds a high degree of personalization to acting on behalf of the mediation subscriber. To this end, the virtual mediation operation is performed based on contextual and behavioral information associated with the mediation subscriber.
  • the mediation subscriber may choose to do nothing
  • a system-imposed follow-through action such as the default action discussed above in reference to Fig. 4, is identified by the mediation system. Accordingly, when the mediation subscriber chooses to neither accept nor defer the inbound communication, the mediation follow-through operation is facilitated according to the system imposed follow-through action.
  • a system-defined action based on contextual information, historical information, and behavioral information may be imposed rather than default actions associated with user-defined information.
  • the mediation subscriber is in a meeting and has received three calls from unknown parties.
  • the mediation subscriber has selected a follow-through action requesting that the mediated (unknown) party schedule a time to talk.
  • the mediation system automatically initiates a mediated follow- through operation for scheduling a time to talk.
  • a pre-defined number of occurrences may need to occur first, such as three attempts from unknown callers, prior to mediation system imposing such as system-defined follow-through action.
  • the follow-through action imposed by the mediation system is a system-defined behavior-based follow-through action.
  • a plurality of operations such as communicating the contextual communication summary to the mediation subscriber and preparing the plurality of follow-through actions, may be performed concurrently.
  • mediation operations between the mediation system and the mediation subscriber may be performed while telephone is ringing. In this manner, time may be used efficiently, thus reducing the time which the mediated party is awaiting either a personal or mediated response.
  • the contextual communication summary and the follow-through actions may be communicated essentially simultaneously such that the mediation subscriber nearly immediately has all the information necessary to address the inbound communication request.
  • FIG. 25C An embodiment of the operation for maintaining the QOS database (i.e. at the block 600 in FIG. 25A) is depicted in FIG. 25C.
  • a step 600A is performed for continuously updating QOS factors and a step 600B is performed for performing a request- initiated QOS factor update.
  • the step 600A may be performed continuously at set-intervals or continuously in a real-time manner.
  • the step 600A may also be performed based on events signaled or triggered from the any network entity.
  • the step 600B is performed in response to receiving each inbound communication request at the block 602.
  • the step 600A for continuously updating QOS factors and the step 600B for performing a request-initiated QOS factor update may both update a common set of QOS factors or they may update at least partially unique sets of QOS factors (i.e. at least a portion of the QOS factors in two sets of QOS factors being different).
  • FIG. 25D An embodiment of the operation for facilitating the QOS assessment (i.e. at the block 604 in FIG. 25A) is depicted in FIG. 25D.
  • a step 604 A is performed for determining whether a capability exists for offering mediated communication in accordance with the disclosures made herein and a step 604B is performed for determining QOS factor information for supporting the operation of facilitating the communication request notification (i.e. the block 606 in FIG. 25A).
  • the step 604A comprises assessing QOS factors relating to device and network capabilities and the step 604B comprises assessing QOS factors relating to device capabilities, network capabilities, device status, subscriber interaction and/or other types of QOS factors.
  • a step 604C (FIG. 25D) is performed for monitoring an elapsed assessment duration.
  • a step 604E is performed for terminating the QOS assessment and the method continues with the operation performed at the block 620 depicted in FIG. 25B.
  • An example of conducting an assessment duration evaluation comprises the steps (604C, 604D and 604E) for monitoring an elapsed assessment duration, determining whether a maximum prescribed duration has been exceeded and terminating the QOS assessment.
  • FIG. 25E An embodiment of the operation for facilitating the communication request notification (i.e. at the block 606 in FIG. 25A) is depicted in FIG. 25E.
  • a step 606A is performed for determining one or more notification follow-through options
  • a step 606B is performed for determining a transport protocol for transmitting the one or more notification follow-through options for reception by the mediation subscriber communication device.
  • transport Protocols in accordance with embodiments of the disclosures made herein include Short Messaging Service (SMS), Unstructured Supplemental Service Data (USSD), or Internet Protocol (IP) Datagrams.
  • SMS Short Messaging Service
  • USSD Unstructured Supplemental Service Data
  • IP Internet Protocol
  • a step 606C is performed for enabling display of the one or more notification follow-through options on a visual display of the mediation subscriber communication device in response to determining the one or more notification follow-through options (i.e. the step 606A) and determining the transport protocol for transmitting the one or more notification follow-through options for reception by the mediation subscriber communication device (i.e. the step 606B).
  • Transmitting the one or more notification follow-through options for reception by the mediation subscriber communication device is an example of enabling display of the one or more notification follow-through options on a visual display of the mediation subscriber communication device.
  • a method 700 for responding to a request for voice-based communication in accordance with an embodiment of the disclosures made herein is depicted in FIG. 26.
  • An operation 702 is performed for receiving a request for voice-based communication from a caller communication device (i.e. a first communication device) transmitted for reception by a subscriber communication device (i.e. a second communication device).
  • An inbound telephone call intended for reception by a mediation subscriber communication device is an example of a request for voice-based communication.
  • an operation 704 is performed for offering to the user of the subscriber communication device an option of using a text messaging based response to the user requesting voice-based communication.
  • Communicating a text message from a subscriber for reception by a requester communication device is an example of a text messaging based response to the request for voice-based communication.
  • an operation 706 is performed indicating a text messaging based response is to be used. Facilitating the notification of text messaging is discussed in greater detail below.
  • an operation 708 is performed for facilitating system-managed virtual mediation.
  • the operations 201 through 220 depicted in FIGS. 5A and 5B are an embodiment of the operation 708 for facilitating system- managed virtual mediation.
  • a mediation system in accordance with the disclosures made herein determines a text messaging capability of the caller communication device.
  • One embodiment of determining a text messaging capability of the first communication device includes determine the capability of the caller communication device for communicating via a designated text messaging protocol.
  • SMS Short Text Messaging
  • IAM Internet Address Messaging
  • MMS Multi Messaging Service
  • EMS Enhanced Messaging Service
  • ITM Instant Text Messaging
  • One way of determining the capability of the first communication device for communicating via a designated text messaging protocol includes identifying at least a portion of a device identifier (e.g. a telephone number) associated with the first communication device on a list of device identifiers.
  • a device identifier e.g. a telephone number
  • a database can be used that lists by prefixes, phone numbers, or other identifiers, those devices that are capable of supporting text messaging.
  • a specific service provider may be known to provide a specific type of text messaging support for all users having a specific prefix. By monitoring the prefix of the calling device it can be determined if the calling device can receive text messaging from the subscriber device.
  • the database may support greater resolution than just prefix information, and allow specific telephone numbers to be used to reference what text messaging service, if any, is associated with the calling device based upon a specific telephone number.
  • the mediations system facilitates presentation of a text messaging follow-through action on the subscriber communication device at a block 712 and the text messaging follow-through action is displayed on a visual display of the subscriber communication device at a block 714.
  • Determining the text-messaging follow-through action and transmitting the text messaging follow action to the subscriber communication device and/or transmitting a confirmation that the caller communication device is capable of text messaging are examples of facilitating presentation of the text messaging follow-through action.
  • the text messaging follow-through action enables the subscriber to initiate a notification to the calling device that a text messaging response to the request for voice-based communication is to be used.
  • the text messaging follow-through action may be one of a plurality of offered and selectable follow-through actions.
  • one embodiment of facilitating presentation of the text messaging follow-through action includes enabling transmission of at least one system defined text message follow-through action on a visual display of the second communication device. Examples of system-defined text message follow-through actions are depicted below in Table 7.
  • a text messaging follow-through notification is transmitted from the subscriber communication device for reception by the mediation system at a block 716 and is received by the mediation system at a block 718.
  • the text messaging follow-through notification is an example of a transmission capable of informing the mediation system that the text messaging follow-through action has been selected.
  • the mediation system transmits an audio-based text message notification for reception by the caller communication device at a block 720, which indicates a text message is to be received at the calling device.
  • the caller communication device facilitates presentation of the text message notification at a block 724. Audibly announcing the text message notification via an audio output component of the caller communication device (i.e. a speaker) is an example of how the caller communication device facilitates presentation of the text message notification. Signaling (e.g. audible ringing) associated with the request for voice based communication is postponed at the caller communication device during the audible announcement of the text message notification.
  • an audio output component of the caller communication device i.e. a speaker
  • the text message notification includes a first portion capable of informing a caller associated with the caller communication device that a text message is intended to be transmitted to the caller communication device.
  • the text message notification may further include a second portion capable of informing the caller of a procedure for facilitating transmission of a voice-based mail message (i.e. a voice mail message) for reception by a voice-based mail system (e.g. a voice mail system) associated with the subscriber.
  • a voice-based mail system e.g. a voice mail system
  • Instructing the caller to wait until a voice mail option is audibly offered or instructing the caller to select a particular button for immediately initiating a voice-based mail message are examples of informing the caller of a procedure for facilitating transmission of a voice-based mail message.
  • the mediation system terminates the request for voice-based communication at a block 726 after transmitting the text message notification. Hanging up on the caller is an example of terminating the request for voice-based communication.
  • the mediation system facilitates resumed signaling (e.g. audible ringing) functionality at caller communication device at a block 728 after audible presentation of the text message notification is completed. In this manner, the mediation system enables a voice-based mail message system to intercept the request for voice based communication.
  • Block 717 of FIG. 27 illustrates an embodiment whereby the transmission of the selected text message is performed by the subscriber device.
  • the text message to be transmitted was determined at the time the user of the subscriber device selected the text notification option, and subsequently the subscriber device will transmit the message to the calling device.
  • the first of the first four options of Table 7 indicate the text message that is to be sent as a result of a particular option being selected. Therefore, the subscriber device can transmit the message to the calling device, once the option is selected by the user.
  • the information needed by the subscriber device to transmit text message to the calling device will depend upon the type of text messaging being used, but will generally comprise the phone number of the calling device.
  • the subscriber device will transmit to the calling device the indicated text message.
  • the transmission of text data will be facilitated by control data and/or software provided by the mediation system to the subscriber communication device based upon the type of text messaging being used.
  • Block 729 illustrates a step used in an alternate embodiment whereby the mediation system, and not the subscriber device, provides the text message to the calling device. Note that the last option of Table 7 indicates to the mediation system that no text message is to be sent by the mediation system, only the predefined text message.
  • the first option of Table 7 anticipates that the user of the subscriber device may be willing to allow a subsequent call from the calling device to be answered, or otherwise handled differently, if it is urgent, or otherwise desired by the caller.
  • One embodiment of such an offering is illustrated in FIG. 28, where at step 731 it is determined if the option selected at the subscriber device enables the use of such an urgent call back feature. If so, at step 732 an identifier unique to the calling device is added to a passthru list maintained by the mediation system.
  • the passthru list may be incorporated in the mediate system as a policy 35e as illustrated in FIG. 7.
  • the user of the calling device is notified that a call back will result in the user of the subscriber device handling the call in a different manner (e.g. answering the call).
  • the method of FIG. 28 splits into two functional paths, the first including step 734.
  • the identifier added to a passthru list at step 732 is removed. Generally, the identifier will be removed from the passthru list based on the passing of some amount of time.
  • the second path which is time independent of the first path includes step 735 where a call is received from the calling device.
  • the mediation system checks the passthru list to determine if the calling device is to receive alternate handling (e.g. ring the subscriber device directly). If on the passthru list the call is processed by step 738 which performs the alternate handling. If not on the list, for example because a time out cased the identifier to be removed at step 734, the call is handled in a normal manner at step 739.
  • alternate handling e.g. ring the subscriber device directly
  • call back feature described with reference to FIG. 28 can be implemented as part of the text messaging sequence, or as a stand alone feature.
  • enabling the subsequent request to be accepted by the subscriber includes transmitting a text message designating instructions for submitting the subsequent request (e.g. a note to dial/redial a particular telephone number).
  • Embodiments of the systems, apparatus and methods disclosed herein provide advantageous and beneficial results relative to conventional mediation solutions. Such embodiments use all appropriate and available resources to interact with a mediated party. It does not depend on the mediated party being a mediation subscriber or having a smart phone. The device independent nature, with respect to the mediate party, places few restrictions on the breadth of communication. Furthermore, mediation is carried out in a very similar manner, as would mediation done personally by the mediation subscriber.
  • the methods disclosed herein negotiate with mediated parties with the ultimate goal of connecting the two parties. Connecting the two parties may be via a scheduled telephone call or a mediated service commitment such as a taxi reservation.
  • the objective of the mediation system is to continually and dynamically act on the behalf of the mediation subscriber when the mediation subscriber cannot personally participate in a dynamic, personal and time-consuming manner.
  • one aspect is the ability to identify and analyze contextual information associated with the mediation subscriber and the mediated party. Accordingly, advantageous and beneficial results are achieved as a result of separating the availability individuals from the availability of their respective communication devices.
  • Some types of the mediation subscriber communications devices include data processing capabilities.
  • some smart phones are capable of running JAVA-based programs. It is contemplated that such data processing capabilities will permit at least a portion of the operations and steps of the methods disclosed herein to be performed by the mediation subscriber communication device acting as the mediation system rather than solely by a separate mediation system. For example, in some instances, it may be desirable and advantageous for all or some menu follow-through actions to be prepared by the mediation subscriber communication device 16.
  • the various functions and components in the present application may be implemented using an information handling machine such as a data processor, or a plurality of data processing devices.
  • a data processor may be a microprocessor, microcontroller, microcomputer, digital signal processor, state machine, logic circuitry, and/or any device that manipulates digital information based on operational instruction, or in a predefined manner.
  • a data processor may be a microprocessor, microcontroller, microcomputer, digital signal processor, state machine, logic circuitry, and/or any device that manipulates digital information based on operational instruction, or in a predefined manner.
  • the various functions, and systems represented by block diagrams herein are readily implemented by one of ordinary skill in the art using one or more of the implementation techniques listed herein.
  • the instructions may be stored in memory.
  • a memory may be a single memory device or a plurality of memory devices.
  • Such a memory device may be read-only memory device, random access memory device, magnetic tape memory, floppy disk memory, hard drive memory, external tape, and/or any device that stores digital information.
  • the data processor implements one or more of its functions via a state machine or logic circuitry
  • the memory storing the corresponding instructions may be embedded within the circuitry that includes a state machine and/or logic circuitry, or it may be unnecessary because the function is performed using combinational logic.
  • Such an information handling machine may be a system, or part of a system, such as a computer, a personal digital assistant (PDA), a hand held computing device, a cable set-top box, an Internet capable device, such as a cellular phone, and the like.
  • PDA personal digital assistant
  • a method for facilitating mediated virtual communication comprising: receiving, by a mediation system, a communication request; determining, by the mediation system, a context associated with the communication request in response to receiving the communication request; and preparing, by the mediation system, contextual decision information in response to determining the context.
  • receiving the communication request includes receiving an inbound communication request; and preparing said contextual decision information includes preparing a plurality of follow- through actions and preparing a communication summary including a plurality of context components.
  • facilitating the mediated follow-through operation includes: determining a mediation subscriber behavior relating to the communication request; and performing the mediated follow-through operation based at least partially on the mediation subscriber behavior.
  • updating the data set includes updating a policy data set.
  • updating the data set includes updating an action history data set. 8. The method of paragraph 5 wherein updating the data set includes updating a communication history data set.
  • updating the data set includes updating an availability history data set.
  • updating the data set includes updating a mediation activity data set.
  • updating the data set includes archiving information associated with the communication request, archiving an availability status associated with the communication request and archiving a selected follow-through action associated with the inbound communication.
  • receiving the communication request includes receiving an outbound communication request from the mediation subscriber communication device; and preparing said contextual decision information includes preparing a plurality of follow- through actions.
  • determining the context includes analyzing a data set associated with a mediation subscriber profile.
  • analyzing the data set includes analyzing a policy data set.
  • analyzing the data set includes analyzing an action history data set.
  • analyzing the data set includes analyzing a communication history data set.
  • analyzing the data set includes analyzing an availability history data set.
  • analyzing the data set includes analyzing a mediation activity data set.
  • determining the context includes determining a present availability status.
  • determining the present availability status includes determining the present availability status of a mediation subscriber.
  • determining the present availability status includes determining the present availability status of a mediated party.
  • determining the system-imposed follow-through action includes determining a default follow-through action designated in a mediation subscriber profile.
  • determining a default follow-through action includes determining a voice mailbox address.
  • determining the system-imposed follow-through action includes determining a behavior-specific follow-through action.
  • determining a behavior-specific follow-through action includes determining a voice mailbox address.
  • determining the behavior-specific follow-through action includes analyzing a policy data set.
  • determining the behavior-specific follow-through action includes analyzing an action history data set.
  • determining the behavior-specific follow-through action includes analyzing a communication history data set.
  • determining the behavior-specific follow-through action includes analyzing an availability history data set.
  • determining the behavior-specific follow-through action includes analyzing a mediation activity data set.
  • a method for facilitating mediated virtual communication comprising: receiving, by a mediation system, an inbound communication request; determining, by the mediation system, a context associated with the communication request in response to receiving the inbound communication request; preparing, by the mediation system, contextual decision information in response to determining the context, wherein preparing said contextual decision information includes preparing a plurality of follow-through actions and preparing a communication summary including a plurality of context components; transmitting the plurality of follow-through actions and the communication summary from the mediation system for reception by a mediation subscriber communication device; receiving, by the mediation system from the mediation subscriber communication device, a selected one of the follow-through actions; and facilitating a mediated follow-through operation based at least partially on the selected one of the follow-through actions.
  • facilitating the mediated follow-through operation includes: determining a mediation subscriber behavior relating to the communication request; and performing the mediated follow-through operation based at least partially on the mediation subscriber behavior.
  • updating the data set includes updating a data set selected from a group of data sets consisting of an action history data set, a communication history data set, an availability history data set, a mediation activity data set.
  • updating the plurality of data sets includes archiving information associated with the communication request, archiving an availability status associated with the communication request and archiving a selected follow-through action associated with the inbound communication.
  • determining the context includes determining a present availability status.
  • determining the present availability status includes determining the present availability status of a mediation subscriber.
  • determining the present availability status includes determining the present availability status of a mediated party.
  • a method for facilitating mediated virtual communication comprising: receiving, by a mediation system, an outbound communication request; determining, by the mediation system, a context associated with the communication request in response to receiving the communication request; preparing, by the mediation system, contextual decision information in response to determining the context, wherein preparing said contextual decision information includes preparing a plurality of follow-through actions; transmitting the plurality of follow-through actions for reception by a mediation subscriber communication device; receiving, by the mediation system from the mediation subscriber communication device, a selected one of the follow-through actions; and facilitating a mediated follow-through operation based at least partially on the selected one of the follow-through actions.
  • determining the context includes analyzing a data set associated with a mediation subscriber profile.
  • determining the context includes determining a present availability status.
  • determining the present availability status includes determining the present availability status of a mediation subscriber.
  • determining the present availability status includes determining the present availability status of a mediated party.
  • a method for facilitating mediated virtual communication comprising: receiving, by a mediation system, a communication request; determining, by the mediation system, a context associated with the communication request in response to receiving the communication request, wherein determining the context includes analyzing a data set associated with a mediation subscriber profile and determining a present availability status; and preparing, by the mediation system, contextual decision information in response to determining the context.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the data processor to: receive a communication request; determine a context associated with the communication request in response to receiving the communication request; and prepare contextual decision information in response to determining the context.
  • the computer program product of paragraph 48 wherein the computer program is further capable of enabling the data processor to: receive the communication request includes enabling the data processor to receive an inbound communication request; and preparing said contextual decision information includes enabling the data processor to prepare a plurality of follow-through actions and to prepare a communication summary including a plurality of context components.
  • the computer program is further capable of enabling the data processor to: transmit the plurality of follow-through actions and the communication summary from the data processor for reception by a mediation subscriber communication device; receive, by the data processor from the mediation subscriber communication device, a selected one of the follow-through actions; and facilitate a mediated follow-through operation based at least partially on the selected one of the follow-through actions.
  • the computer program product of paragraph 50 enabling the data processor to facilitate the mediated follow-through operation includes enabling the data processor to: determine a mediation subscriber behavior relating to the communication request; and perform the mediated follow-through operation based at least partially on the mediation subscriber behavior.
  • enabling the data processor to update the data set includes enabling the data processor to update a data set selected from a group of data sets consisting of a policy data set, an action history data set, a communication history data set, an availability history data set and a mediation activity data set.
  • enabling the data processor to update the data set includes enabling the data processor to archive information associated with the communication request, archive an availability status associated with the communication request and archive a selected follow-through action associated with the inbound communication.
  • the computer program is further capable of enabling the data processor to: receive a communication request includes enabling the data processor to receive an outbound communication request; and prepare said contextual decision information includes enabling the data processor to prepare a plurality of follow-through actions.
  • enabling the data processor to determine the context includes enabling the data processor to analyze a data set associated with a mediation subscriber profile.
  • enabling the data processor to analyze the data set includes enabling the data processor to analyze a data set selected from the group of data sets consisting of a policy data set, an action history data set, a communication history data set, an availability history data set and a mediation activity data set.
  • enabling the data processor to determine the context includes enabling the data processor to determine a present availability status.
  • enabling the data processor to determine the present availability status includes enabling the data processor to determine the present availability status of a mediation subscriber.
  • enabling the data processor to determine the present availability status includes enabling the mediation to determine the present availability status of a mediated party.
  • enabling the data processor to determine the system-imposed follow-through action includes enabling the data processor to determine a default follow-through action designated in a mediation subscriber profile.
  • enabling the data processor to determine a default follow-through action includes enabling the data processor to determine a voice mailbox address.
  • enabling the data processor to determine the system-imposed follow-through action includes enabling the data processor to determine a behavior-specific follow-through action.
  • enabling the data processor to determine a behavior-specific follow-through action includes enabling the data processor to determine a voice mailbox address.
  • enabling the data processor to determine the behavior-specific follow-through action includes enabling the data processor to analyze a data set selected from a group of data sets consisting of a policy data set, an action history data set, a communication history data set, an availability history data set and a mediation activity data set.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the data processor to: receive a communication request; determine a context associated with the communication request in response to receiving the inbound communication request; prepare contextual decision information in response to determining the context, wherein preparing said contextual decision information includes preparing a plurality of follow-through actions and preparing a communication summary including a plurality of context components; transmit the plurality of follow-through actions and the communication summary from the data processor for reception by a mediation subscriber communication device; receive, by the data processor from the mediation subscriber communication device, a selected one of the follow-through actions; and facilitate a mediated follow-through operation based at least partially on the selected one of the follow-through actions.
  • a system for facilitating mediated virtual communication comprising: a system to connect to a data packet network and to a voice network, the system to: receive a communication request; determine a context associated with the communication request in response to receive the communication request; and preparing contextual decision information in response to determining the context.
  • the mediation system includes a data packet client and a computer-telephone interface client;
  • the data packet network includes a data packet server;
  • the voice network includes a computer-telephone interface client sever and an interactive voice response system connected to the computer-telephone interface; and the mediation system is to: facilitate data packet-based communication with a mediation subscriber for preparing said contextual decision information; facilitate voice-based communication with a mediated party for transmitting a follow-through action associated with said contextual decision information to the mediated party.
  • a method for facilitating mediated virtual communication comprising: facilitating data-based communication, between a mediation subscriber communication device and a mediation system, for performing a decision operation with a mediation subscriber; and facilitating voice-based communication, by the mediation system, for performing a mediated follow-through operation associated with a mediated party.
  • facilitating data-based communication includes transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary. 3. The method of paragraph 2 wherein facilitating data-based communication includes transmitting, for reception by the mediation subscriber communication device, data including a plurality of follow-through actions.
  • facilitating data-based communication includes receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data including the contextual communication summary and the data packet including the plurality of follow-through actions.
  • facilitating data-based communication for receiving an availability status includes: transmitting, for reception by the mediation subscriber communication system, data including a plurality of availability selectors; and receiving, from the mediation subscriber communication device, data including a present availability status after transmitting the data packet including the plurality of availability selectors.
  • facilitating data-based communication for receiving an availability status includes: receiving, from the mediation subscriber communication device, data including a present availability status.
  • facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary.
  • facilitating data-based communication includes: determining a selected mediation information menu from a plurality of mediation information menus; and transmitting, from the mediation system for reception by the mediation subscriber communication device, data including the selected mediation information menu.
  • determining the selected mediation information menu includes determining the selected mediation information menu from an availability status menu.
  • determining the selected mediation information menu includes determining the selected mediation information menu from a follow- through action menu.
  • determining the selected mediation information menu includes determining the selected mediation information menu from an options menu.
  • determining the selected mediation information menu includes determining the selected mediation information menu from a services menu.
  • determining the selected mediation information menu includes determining the selected mediation information menu from an arrangement options menu.
  • a method for facilitating mediated virtual communication comprising: facilitating data-based communication, between a mediation subscriber communication device and a mediation system, for performing a decision operation with a mediation subscriber, wherein facilitating said data-based communication includes: determining a selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow- through action menu, an options menu, a services menu and an arrangement options menu; and transmitting, from the mediation system for reception by the mediation subscriber communication device, data including the selected mediation information menu; and facilitating voice-based communication, by the mediation system, for performing a mediated follow-through operation associated with a mediated party.
  • facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device,data including a contextual communication summary and data including a plurality of follow-through actions; and receiving, from the mediation subscriber communication device,data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions.
  • facilitating data-based communication for receiving an availability status includes: transmitting, for reception by the mediation subscriber communication system, data including a plurality of availability selectors; and receiving, from the mediation subscriber communication device, data including a present availability status after transmitting the data packet including the plurality of availability selectors.
  • facilitating data-based communication includes: transmitting, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receiving, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary.
  • a computer program product comprising: a computer program processable by a mediation system; and an apparatus from which the computer program is accessible by the mediation system; the computer program capable of enabling the mediation system to: facilitate data-based communication, between a mediation subscriber communication device and the mediation system, for performing a decision operation with a mediation subscriber; and facilitate voice-based communication, by the mediation system, for performing a mediated follow-through operation associated with a mediated party.
  • enabling the mediation system to facilitate data-based communication includes enabling the mediation system to transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary.
  • enabling the mediation system to facilitate data-based communication includes enabling the mediation system to transmit, for reception by the mediation subscriber communication device, data including a plurality of follow-through actions.
  • enabling the mediation system to facilitating data-based communication includes enabling the mediation system to receive, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow-through actions.
  • enabling the mediation system to facilitate data-based communication for receiving an availability status includes enabling the mediation system to: transmit, for reception by the mediation subscriber communication system, data including a plurality of availability selectors; and receive, from the mediation subscriber communication device, data including a present availability status after transmitting the data packet including the plurality of availability selectors.
  • enabling the mediation system to facilitate data-based communication for receiving an availability status includes enabling the mediation system to: receive, from the mediation subscriber communication device, data including a present availability status.
  • enabling the mediation system to facilitate data-based communication includes enabling the mediation system to: transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receive, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary.
  • enabling the mediation system to facilitate data-based communication includes enabling the mediation system to: determine a selected mediation information menu from a plurality of mediation information menus; and transmit, from the mediation system for reception by the mediation subscriber communication device, data including the selected mediation information menu.
  • enabling the mediation system to determine the selected mediation information menu includes enabling the mediation system to determine the selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow- through action menu, an options menu; a services menu and an arrangement options menu.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the data processor to: facilitate data-based communication, between a mediation subscriber communication device and a data processor, for performing a decision operation with a mediation subscriber, wherein enabling the data processor to facilitating said data-based communication includes enabling the data processor to: determine a selected mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow- through action menu, an options menu, a services menu and an arrangement options menu; and transmit, from the data processor for reception by the mediation subscriber communication device, data including the selected mediation information menu; and facilitate voice-based communication, by the data processor, for performing a mediated follow-through operation associated with a mediated party.
  • enabling the data processor to facilitate data-based communication enabling the includes enabling the data processor to: transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary and data including a plurality of follow-through actions; and receive, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary and the data packet including the plurality of follow- through actions.
  • enabling the data processor to facilitate data-based communication for receiving an availability status includes enabling the data processor to: transmit, for reception by the mediation subscriber communication system, data including a plurality of availability selectors; and receive, from the mediation subscriber communication device, data including a present availability status after transmitting the data packet including the plurality of availability selectors.
  • enabling the data processor to facilitate data-based communication includes enabling the data processor to: transmit, for reception by the mediation subscriber communication device, data including a contextual communication summary; and receive, from the mediation subscriber communication device, data including a selected follow-through action after transmitting the data packet including the contextual communication summary.
  • a system for facilitating mediated virtual communication comprising: a mediation system connected to a data packet network and to a voice network, the mediation system being capable of: facilitating data-based communication, between a mediation subscriber communication device and a mediation system, for performing a decision operation with a mediation subscriber; and facilitating voice-based communication, by the mediation system, for performing a mediated follow-through operation associated with a mediated party.
  • a method for facilitating mediated virtual communication comprising: facilitating display, on a visual display portion of a mediation subscriber communication device, of mediation information; facilitating designation, via a data interface portion of the mediation subscriber communication device, of selected mediation information; and transmitting, from the mediation subscriber communication device for reception by a mediation system, said selected mediation information.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including an availability selector.
  • facilitating display of mediation information includes: displaying the availability selector.
  • displaying the availability selector includes displaying an availability selector indicating presence associated with a meeting.
  • displaying the availability selector includes displaying an availability selector for indicating presence associated with a designated time of day.
  • displaying the availability selector includes displaying an availability selector for indicating presence associated with a day.
  • displaying the availability selector includes displaying an availability selector for determining a priority of a communication request.
  • transmitting said selected mediation information includes: transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including the present availability status.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a contextual communication summary and a plurality of follow-through actions; and displaying the contextual communication summary and the plurality of follow-through actions.
  • displaying the plurality of follow-through actions includes displaying a follow-through action selection for indicating that a message will be taken.
  • displaying the plurality of follow-through actions includes displaying a follow-through action for indicating that the mediation subscriber will initiate a return call in a designated number of minutes.
  • displaying the plurality of follow-through actions includes displaying a follow-through action for indicating that the mediation subscriber will initiate a return call when the mediation subscriber is next available.
  • displaying the plurality of follow-through actions includes displaying a follow-through action for indicating that the mediation subscriber would like to schedule a return call.
  • displaying the plurality of follow-through actions includes displaying a follow-through action for enabling an incoming call to be transferred.
  • facilitating designation of selected mediation information includes: manipulating a data interface portion of the mediation subscriber communication device for selecting one of said follow-through actions.
  • transmitting said selected mediation information includes: transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including said selected one of the follow-through action.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a plurality of options menu selections; and displaying an options menu selection.
  • displaying the options menu selection includes displaying an options menu selection for enabling a call to be made.
  • displaying the options menu selection includes displaying an option menu selection for enabling a service reservation to be made.
  • displaying the options menu selection includes displaying an option menu selection for enabling an availability to be altered. 22. The method of paragraph 18 wherein displaying the options menu selection includes displaying an option menu selection for enabling a policy to be altered.
  • displaying the options menu selection includes displaying an option menu selection for enabling a service preference to be altered.
  • facilitating designation of selected mediation information includes: manipulating a data interface portion of the mediation subscriber communication device for selecting one of the options menu selections.
  • transmitting said selected mediation information includes: transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including the options menu selection.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a mediation information menu; and displaying the mediation information menu.
  • displaying the mediation information menu includes displaying a follow-through action menu. 29. The method of paragraph 26 wherein displaying the mediation information menu includes displaying an options menu.
  • displaying the mediation information menu includes displaying an arrangement options menu.
  • facilitating designation of selected mediation information includes: manipulating a data interface portion of the mediation subscriber communication device for designating a selected menu paragraph from the mediation information menu.
  • a method for facilitating mediated virtual communication comprising: facilitating display, on a visual display portion of a mediation subscriber communication device, a mediation information, wherein facilitating display of said mediation information includes receiving, at the mediation subscriber communication device from a mediation system, a data including a contextual communication summary and a plurality of follow-through actions and displaying the contextual communication summary and the plurality of follow- through actions; facilitating designation, via a data interface portion of the mediation subscriber communication device, of selected mediation information, wherein facilitating designation of said selected mediation information includes manipulating a data interface portion of the mediation subscriber communication device for selecting one of said follow-through actions; and transmitting, from the mediation subscriber communication device for reception by the mediation system, said selected mediation information, wherein transmitting said selected mediation information includes fransmitting, from the mediation subscriber communication device for reception by the mediation system, a data including the selected follow-through action.
  • facilitating display of said mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including an availability selector.
  • displaying the availability selector includes selecting the availability selector from a group of availability selectors consisting of an availability selector for indicating presence associated with a meeting, an availability selector for indicating presence associated with a designated time of day, an availability selector for indicating presence associated with a day, and an availability selector for determining a priority of a communication request.
  • displaying the follow-through action includes selecting the follow-through action from a group of follow-through actions consisting of a follow-through action for indicating that a message will be taken, a follow-through action for indicating that the mediation subscriber will initiate a return call in a designated number of minutes, a follow-through action for indicating that the mediation subscriber will initiate a return call when the mediation subscriber is next available, a follow-through action for indicating that the mediation subscriber would like to schedule a return call and a follow-through action for enabling an incoming call to be transfe ⁇ ed.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a plurality of options menu selections; and displaying an options menu selection.
  • displaying the options menu selection includes selecting the options menu selection from a group of options menu selections consisting of an options menu selection for enabling a call to be made, an options menu selection for enabling a service reservation to be made, an options menu selection for enabling an availability to be altered, an options menu selection for enabling a policy to be altered, and an options menu selection for enabling a service preference to be altered.
  • facilitating designation of selected mediation information includes: manipulating a data interface portion of the mediation subscriber communication device for selecting one of the options menu selections.
  • transmitting said selected mediation information includes: transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including the options menu selection.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a mediation information menu; and displaying the mediation information menu.
  • displaying the mediation information menu includes selecting the mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation subscriber communication device; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the mediation subscriber communication device to: facilitate display, on a visual display portion of the mediation subscriber communication device, of mediation information; facilitate designation, via a data interface portion of the mediation subscriber communication device, of selected mediation information; and transmit, from the mediation subscriber communication device for reception by a mediation system, said selected mediation information.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to receive, at the mediation subscriber communication device from the mediation system, a data including an availability selector.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to displaying the availability selector.
  • enabling the mediation subscriber communication device to display the availability selector includes enabling the mediation subscriber communication device to display an availability selector indicating presence associated with a meeting.
  • enabling the mediation subscriber communication device to display the availability selector includes enabling the mediation subscriber communication device to display an availability selector for indicating presence associated with a designated time of day.
  • enabling the mediation subscriber communication device to display the availability selector includes enabling the mediation subscriber communication device to display an availability selector for indicating presence associated with a day.
  • enabling the mediation subscriber communication device to display the availability selector includes enabling the mediation subscriber communication device to display an availability selector for determining a priority of a communication request.
  • enabling the mediation subscriber communication device to facilitate designation of selected mediation information includes enabling the mediation subscriber to manipulate a data interface poition of the mediation subscriber communication device for selecting one of the availability selectors and for designating a present availability status.
  • enabling the mediation subscriber communication device to transmit said selected mediation information includes enabling the mediation subscriber communication device to transmit, from the mediation subscriber communication device for reception by the mediation system, a data including the present availability status.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to: receive, at the from the mediation system, a data including a contextual communication summary and a plurality of follow-through actions; and display the contextual communication summary and the plurality of follow-through actions.
  • enabling the mediation subscriber communication device to display the plurality of follow -through actions includes enabling the mediation subscriber communication device to display a follow- through action selection for indicating that a message will be taken.
  • enabling the mediation subscriber communication device to display the plurality of follow-through actions includes enabling the mediation subscriber communication device to display a follow- through action for indicating that the mediation subscriber will initiate a return call in a designated number of minutes.
  • enabling the mediation subscriber communication device to display the plurality of follow-through actions includes enabling the mediation subscriber communication device to display a follow- through action for indicating that the mediation subscriber will initiate a return call when the mediation subscriber is next available.
  • enabling the mediation subscriber communication device to display the plurality of follow-through actions includes enabling the mediation subscriber communication device to display a follow- through action for indicating that the mediation subscriber would like to schedule a return call.
  • enabling the mediation subscriber communication device to display the plurality of follow-through actions includes enabling the mediation subscriber communication device to display a follow- through action for enabling an incoming call to be transferred.
  • enabling the mediation subscriber communication device to facilitate designation of selected mediation information includes enabling the mediation subscriber to manipulate a data interface portion of the mediation subscriber communication device for selecting one of said follow-through actions.
  • enabling the mediation subscriber communication device to transmit said selected mediation information includes enabling the mediation subscriber communication device to transmit, from the mediation subscriber communication device for reception by the mediation system, a data including said selected one of the follow-through action.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to: receive, at the mediation subscriber communication device from the mediation system, a data including a plurality of options menu selections; and display an options menu selection.
  • enabling the mediation subscriber communication device to display the options menu selection includes enabling the mediation subscriber communication device to display an options menu selection for enabling a call to be made.
  • enabling the mediation subscriber communication device to display the options menu selection includes enabling the mediation subscriber communication device to display an option menu selection for enabling a service reservation to be made.
  • enabling the mediation subscriber communication device to display the options menu selection includes enabling the mediation subscriber communication device to display an option menu selection for enabling an availability to be altered.
  • enabling the mediation subscriber communication device to display the options menu selection includes enabling the mediation subscriber communication device to display an option menu selection for enabling a policy to be altered.
  • enabling the mediation subscriber communication device to display the options menu selection includes enabling the mediation subscriber communication device to display an option menu selection for enabling a service preference to be altered.
  • enabling the mediation subscriber communication device to facilitate designation of selected mediation information includes enabling the mediation subscriber to manipulate a data interface portion of the mediation subscriber communication device for selecting one of the options menu selections.
  • enabling the mediation subscriber communication device to transmit said selected mediation information includes enabling the mediation subscriber communication device to transmit, from the mediation subscriber communication device for reception by the mediation system, a data including the options menu selection.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to: receive, at the mediation subscriber communication device from the mediation system, a data including a mediation information menu; and display the mediation information menu.
  • enabling the mediation subscriber communication device to display the mediation information menu includes enabling the mediation subscriber communication device to display an availability status menu.
  • enabling the mediation subscriber communication device to display the mediation information menu includes enabling the mediation subscriber communication device to display a follow-through action menu.
  • enabling the mediation subscriber communication device to display the mediation information menu includes enabling the mediation subscriber communication device to display an options menu.
  • enabling the mediation subscriber communication device to display the mediation information menu includes enabling the mediation subscriber communication device to display a services menu.
  • enabling the mediation subscriber communication device to display the mediation information menu includes enabling the mediation subscriber communication device to display an arrangement options menu.
  • enabling the mediation subscriber communication device to facilitate designation of selected mediation information includes enabling the mediation subscriber communication device to manipulate a data interface portion of the mediation subscriber communication device for designating a selected menu paragraph from the mediation information menu.
  • enabling the mediation subscriber communication device to transmit said selected mediation information includes enabling the mediation subscriber communication device to transmit, from the mediation subscriber communication device for reception by the mediation system, a data including the selected menu paragraph.
  • a computer program product comprising: a computer program processable by a data processor of a mediation subscriber communication device; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the mediation subscriber communication device to: facilitate display, on a visual display portion of the mediation subscriber communication device, of mediation information, wherein facilitating display of said mediation information includes receiving, at the mediation subscriber communication device from a mediation system, a data including a contextual communication summary and a plurality of follow-through actions and displaying the contextual communication summary and the plurality of follow- through actions; facilitate designation, via a data interface portion of the mediation subscriber communication device, of selected mediation information, wherein facilitating designation of said selected mediation information includes manipulating a data interface portion of the mediation subscriber communication device for selecting one of said follow-through actions; and fransmit, from the mediation subscriber communication device for reception by the mediation system, said selected mediation information, wherein transmitting said selected mediation information includes transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including
  • enabling the mediation subscriber communication device to facilitate display of said mediation information includes enabling the mediation subscriber communication device to receive, at the mediation subscriber communication device from the mediation system, a data including an availability selector.
  • enabling the mediation subscriber communication device to display the availability selector includes enabling the mediation subscriber communication device to select the availability selector from a group of availability selectors consisting of an availability selector for indicating presence associated with a meeting, an availability selector for indicating presence associated with a designated time of day, an availability selector for indicating presence associated with a day, and an availability selector for determining a priority of a communication request.
  • enabling the mediation subscriber communication device to display the follow-through action includes enabling the mediation subscriber communication device to select the follow-through action from a group of follow-through actions consisting of a follow-through action for indicating that a message will be taken, a follow-through action for indicating that the mediation subscriber will initiate a return call in a designated number of minutes, a follow-through action for indicating that the mediation subscriber will initiate a return call when the mediation subscriber is next available, a follow-through action for indicating that the mediation subscriber would like to schedule a return call and a follow-through action for enabling an incoming call to be transferred.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to: receive, at the mediation subscriber communication device from the mediation system, a data including a plurality of options menu selections; and display an options menu selection.
  • enabling the mediation subscriber communication device to display the options menu selection includes enabling the mediation subscriber communication device to select the options menu selection from a group of options menu selections consisting of an options menu selection for enabling a call to be made, an options menu selection for enabling a service reservation to be made, an options menu selection for enabling an availability to be altered, an options menu selection for enabling a policy to be altered, and an options menu selection for enabling a service preference to be altered.
  • enabling the mediation subscriber communication device to facilitate designation of selected mediation information includes enabling the mediation subscriber to manipulate a data interface portion of the mediation subscriber communication device for selecting one of the options menu selections.
  • enabling the mediation subscriber communication device to transmit said selected mediation information includes enabling the mediation subscriber communication device to transmit, from the mediation subscriber communication device for reception by the mediation system, a data including the options menu selection.
  • enabling the mediation subscriber communication device to facilitate display of mediation information includes enabling the mediation subscriber communication device to: receive, at the mediation subscriber communication device from the mediation system, a data including a mediation information menu; and display the mediation information menu.
  • enabling the mediation subscriber communication device to display the mediation information menu includes enabling the mediation subscriber communication device to select the mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu.
  • a system for facilitating mediated virtual communication comprising: a mediation subscriber communication device connected to a mediation system via a data packet network and capable of: facilitating display, on a visual display portion of a mediation subscriber communication device, of mediation information, wherein facilitating display of said mediation information includes receiving, at the mediation subscriber communication device from the mediation system, a data including a contextual communication summary and a plurality of follow-through actions and displaying the contextual communication summary and the plurality of follow- through actions; facilitating designation, via a data interface portion of the mediation subscriber communication device, of selected mediation information, wherein facilitating designation of said selected mediation information includes manipulating a data interface portion of the mediation subscriber communication device for selecting one of said follow-through actions; and transmitting, from the mediation subscriber communication device for reception by the mediation system, said selected mediation information, wherein transmitting said selected mediation information includes transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including the selected follow-through action.
  • the data packet network includes a general packet radio service
  • the wireless telephone is capable of communicating via a general packet radio system.
  • facilitating display of said mediation information includes: facilitating transmission, from the mediation system for reception by the mediation subscriber communication device, of a data including an availability selector.
  • facilitating transmission of the availability selector includes selecting the availability selector from a group of availability selectors consisting of an availability selector for indicating presence associated with a meeting, an availability selector for indicating presence associated with a designated time of day, an availability selector for indicating presence associated with a day, and an availability selector for determining a priority of a communication request.
  • displaying the follow-through action includes selecting the follow-through action from a group of follow-through actions consisting of a follow-through action for indicating that a message will be taken, a follow-through action for indicating that the mediation subscriber will initiate a return call in a designated number of minutes, a follow-through action for indicating that the mediation subscriber will initiate a return call when the mediation subscriber is next available, a follow-through action for indicating that the mediation subscriber would like to schedule a return call and a follow-through action for enabling an incoming call to be transferred.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a plurality of options menu selections; and displaying an options menu selection.
  • displaying the options menu selection includes selecting the options menu selection from a group of options menu selections consisting of an options menu selection for enabling a call to be made, an options menu selection for enabling a service reservation to be made, an options menu selection for enabling an availability to be altered, an options menu selection for enabling a policy to be altered, and an options menu selection for enabling a service preference to be altered.
  • facilitating designation of selected mediation information includes: manipulating a data interface portion of the mediation subscriber communication device for selecting one of the options menu selections.
  • transmitting said selected mediation information includes: transmitting, from the mediation subscriber communication device for reception by the mediation system, a data including the options menu selection.
  • facilitating display of mediation information includes: receiving, at the mediation subscriber communication device from the mediation system, a data including a mediation information menu; and displaying the mediation information menu.
  • displaying the mediation information menu includes selecting the mediation information menu from a group of mediation information menus consisting of an availability status menu, a follow-through action menu, an options menu, a services menu and an arrangement options menu.
  • a system for facilitating mediated virtual communication comprising: a mediation subscriber communication device connected to a mediation system via a data packet network and capable of: facilitating display, on a visual display portion of a mediation subscriber communication device, of mediation information; facilitating designation, via a data interface portion of the mediation subscriber communication device, of selected mediation information; and transmitting, from the mediation subscriber communication device for reception by the mediation system, said selected mediation information.
  • the mediation system includes a data packet client and a computer-telephone interface client;
  • the data packet network includes a data packet server;
  • the voice network includes a computer-telephone interface client sever and an interactive voice response system connected to the computer-telephone interface.
  • a method for facilitating mediated virtual communication comprising: receiving, by a mediation system from a mediation subscriber communication device, a service selection; determining, by the mediation system, a context associated with the service selection; and preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context.
  • facilitating the mediated follow-through operation includes; determining a plurality of service providers; transmitting the plurality of service providers for reception by the mediation subscriber communication device; and receiving, from the mediation subscriber communication device, a selected one of the plurality of service providers.
  • facilitating the mediated follow-through operation includes: establishing a computer network connection between the mediation system and the service management system; and performing the mediated follow -through operation with the service management system via the computer network connection.
  • updating the mediation subscriber profile includes updating at least one data set associated with the mediation subscriber profile.
  • a method for facilitating mediated virtual communication comprising: receiving, by a mediation system from a mediation subscriber communication device, a service selection; determining, by the mediation system, a context associated with the service selection; preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context; transmitting the plurality of contextual arrangement options for reception by the mediation subscriber communication device; receiving, by the mediation system from the mediation subscriber communication device, a selected one of the contextual arrangement actions; facilitating, by the mediation system and with a service management system, a mediated follow-through operation based at least partially on the selected one of the contextual anangement actions for generating a mediated service commitment; and updating a mediated commitment data set to include the mediated service commitment.
  • facilitating the mediated follow-through operation includes; determining a plurality of service providers; transmitting the plurality of service providers for reception by the mediation subscriber communication device; receiving, from the mediation subscriber communication device, a selected one of the plurality of service providers; establishing a computer network connection between the mediation system and the service management system; and performing the mediated follow-through operation with the service management system via the computer network connection.
  • updating the mediation subscriber profile includes updating at least one data set associated with the mediation subscriber profile.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the mediation system to: receive, by a mediation system from a mediation subscriber communication device, a service selection; determine, by the mediation system, a context associated with the service selection; and prepare, by the mediation system, a plurality of contextual arrangement options in response to determining the context.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: determine a plurality of service providers; fransmit the plurality of service providers for reception by the mediation subscriber communication device; and receive, from the mediation subscriber communication device, a selected one of the plurality of service providers.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: establishing a computer network connection between the mediation system and the service management system; and performing the mediated follow-through operation with the service management system via the computer network connection.
  • enabling the mediation system to update the mediation subscriber profile includes enabling the mediation system to update at least one data set associated with the mediation subscriber profile.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation system; and an apparatus from which the computer program is accessible by the mediation subscriber communication device; the computer program capable of enabling the mediation system to: receive, by a mediation system from a mediation subscriber communication device, a service selection; determine, by the mediation system, a context associated with the service selection; prepare, by the mediation system, a plurality of contextual anangement options in response to determining the context; transmit the plurality of contextual arrangement options for reception by the mediation subscriber communication device; receive, by the mediation system from the mediation subscriber communication device, a selected one of the contextual arrangement actions; and facilitate, by the mediation system and with a service management system, a mediated follow-through operation based at least partially on the selected one of the contextual arrangement actions for generating a mediated service commitment.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: determine a plurality of service providers; transmit the plurality of service providers for reception by the mediation subscriber communication device; and receive, from the mediation subscriber communication device, a selected one of the plurality of service providers.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: establish a computer network connection between the mediation system and the service management system; and perform the mediated follow-through operation with the service management system via the computer network connection.
  • a system for facilitating mediated virtual communication comprising: a mediation system connected to a data packet network and to a voice network, the mediation system being capable of: receiving, by a mediation system from a mediation subscriber communication device, a service selection; 10 determining, by the mediation system, a context associated with the service selection; and preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context.
  • the mediation system includes a data packet client and a computer-telephone interface client
  • the data packet network includes a data packet server
  • the voice network includes a computer-telephone interface client sever and an interactive voice response system connected to the computer-telephone interface.
  • a method for facilitating mediated virtual communication comprising: receiving, at a mediation system, an altered context component; 25 determining a pending mediated commitment associated with the altered context component; and facilitating, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.
  • receiving an altered context component includes receiving an altered availability status.
  • facilitating the mediated follow-through operation includes: determining a revised follow-through action; preparing a revised follow-through communication including the revised follow- through action; and attempting to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment.
  • facilitating the mediated follow-through operation includes performing a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.
  • facilitating the mediated follow-through operation includes: determining a revised follow-through action; preparing a revised follow-through communication including the revised follow- through action; and attempting to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment.
  • facilitating the mediated follow-through operation includes transmitting, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.
  • a method for facilitating mediated virtual communication comprising: receiving, at a mediation system, an altered context component; determining a pending mediated commitment associated with an altered availability status; and facilitating, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered availability status, thereby producing an altered mediated commitment, wherein facilitating the mediated follow-through operation includes determining a revised follow- through action and preparing a revised follow-through communication including the revised follow-through action
  • facilitating the mediated follow-through operation includes: attempting to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment; and transmitting, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.
  • facilitating the mediated follow-through operation includes performing a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.
  • facilitating the mediated follow-through operation includes: attempting to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment; and transmitting, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.
  • a computer program product comprising: a computer program processable by a data processor to implement a mediation subscriber communication device; and an apparatus from which the computer program is accessible by the data processor; the computer program capable of enabling the mediation system to: receive, at a mediation system, an altered context component; determine a pending mediated commitment associated with the altered context component; and facilitate, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.
  • enabling the mediation system to enabling the mediation system to receive an altered context component includes enabling the mediation system to receive an altered availability status.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: determine a revised follow-through action; prepare a revised follow-through communication including the revised follow-through action; and attempt to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to transmit, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.
  • the computer program is further capable of enabling the mediation system to: transmit a postponement message for reception by the mediated party communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; and update the mediated activity data set to reflect the postponement message being communicated.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: determine a revised follow-through action; prepare a revised follow-through communication including the revised follow-through action; and attempt to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation to fransmit, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediation subscriber.
  • a computer program product for facilitating mediated virtual communication comprising: a computer program processable by a data processor to implement a mediation subscriber communication device; and an apparatus from which the computer program is accessible by the mediation subscriber communication device; the computer program capable of enabling the mediation system to: receive, at a mediation system, an altered context component; determine a pending mediated commitment associated with an altered availability status; and facilitate, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered availability status, thereby producing an altered mediated commitment, wherein facilitating the mediated follow-through operation includes determining a revised follow-through action and preparing a revised follow-through communication including the revised follow-through action.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: attempting to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment; and fransmitting, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.
  • the computer program is further capable of enabling the mediation system to: transmit a postponement message for reception by the mediated party communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; update the mediated activity data set to reflect the postponement message being communicated; and update the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to: attempt to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment; and transmit, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.
  • enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediation subscriber.
  • the computer program is further capable of enabling the mediation system to: transmit a postponement message for reception by the mediation subscriber communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; update the mediated activity data set to reflect the postponement message being communicated; and update the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.
  • a system for facilitating mediated virtual communication comprising: a mediation system connected to a data packet network and to a voice network, the mediation system being capable of: receiving, at a mediation system, an altered context component; determining a pending mediated commitment associated with the altered context component; and facilitating, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.
  • the mediation system includes a data packet client and a computer-telephone interface client;
  • the data packet network includes a data packet server;
  • the voice network includes a computer-telephone interface client sever and an interactive voice response system connected to the computer-telephone interface.
  • a method comprising: facilitating a mediated communication session between a first communication device and a second communication device, wherein facilitating the voice based mediated communication session includes receiving a request for implementing an interactive communication session; receiving a reply for accepting the request; and implementing the interactive communication session between the first communication device and a third communication device in response to receiving the reply for accepting the request.
  • receiving the request for implementing includes receiving the request for implementing from the first communication device; and receiving the reply for accepting the request includes receiving the reply for accepting the request from the second communication device.
  • receiving the request for implementing from the first communication device includes receiving the request for implementing from a wireless communication device capable of transmitting and receiving data packets.
  • receiving the reply for accepting the request from the second communication device includes receiving the reply for accepting the request from a wireless communication device capable of transmitting and receiving data packets.
  • facilitating the mediated communication session includes facilitating a voice-based mediated communication session; and implementing the interactive communication session includes implementing a text- based interactive communication session.
  • facilitating the voice-based mediated communication session includes: facilitating text-based communication between a mediation system and the first communication device; and facilitating voice-based communication between the mediation system and the second communication device.
  • receiving the request for implementing includes receiving the request for implementing from the first communication device; and receiving the reply for accepting the request includes receiving the reply for accepting the request from the second communication device.
  • receiving the request for implementing includes receiving the request for implementing from the second communication device; and receiving the reply for accepting the request includes receiving the reply for accepting the request from the first communication device.
  • implementing the interactive communication session includes: preparing log-in information for the interactive communication session; fransmitting said log-in information to the second communication device; receiving said log-in information from the third communication device; and authenticating said log-in information.
  • preparing said log-in information includes generating a passcode.
  • preparing generating said passcode includes generating a chronologically referenced passcode; and authenticating said log-in information includes determining an elapsed period of time from when the chronologically referenced passcode was generated and verifying that the elapsed period of time is less than a prescribed validation period for which the passcode is valid.
  • receiving the request for implementing includes receiving the request for implementing from the first communication device wherein the first communication device is a mediated party communication device; and preparing said log-in information includes receiving a mediated party-specified passcode from the first communication device.
  • receiving the request for implementing includes receiving the request for implementing from the first communication device wherein the first communication device is a mediation subscriber communication device; and preparing said log-in information includes receiving a mediation subscriber-specified passcode from the first communication device.
  • preparing said log-in information further includes generating an interactive communication session log-in address.
  • generating the unique communication network log-in address includes generating a mediation subscriber specific Internet website address.
  • implementing the interactive communication session further includes transmitting a text session authorization notification to an interactive communication session system after authenticating said log-in information.
  • managing the interactive communication session includes: displaying a textual dialog interface on a visual display of the third communication device; and displaying a dialog response on a visual display of the first communication device
  • displaying the textual dialog interface includes displaying a text entry field for enabling a text message to be composed and a dialog thread field for displaying textual dialog between the first and the third communication devices.
  • displaying the dialog response includes displaying a pre-defined dialog response.
  • displaying the predefined dialog response includes displaying a dialog response for responding in the affirmative manner to a textual message.
  • displaying the predefined dialog response includes displaying a dialog response for responding in a negative manner to a textual message.
  • displaying the predefined dialog response includes displaying a dialog response for responding that a response to the textual message will be momentarily delayed.
  • displaying the dialog response includes displaying a contextual response message associated with a context of a textual message.
  • displaying the dialog response includes displaying an action-based response for initiating a system-implemented action.
  • displaying the action-based response includes displaying a response for initiating a transfer from the interactive communication session to a telephonic communication session.
  • a method comprising: facilitating a voice-based mediated communication session between a first communication device and a second communication device, wherein facilitating the mediated communication session includes receiving a request for implementing a text-based interactive communication session from the first communication device; receiving a reply for accepting the request from the second communication device; implementing the text-based interactive communication session between the first communication device and a third communication device in response to receiving the reply for accepting the request; and managing the interactive communication session between the first communication device and the third communication device after performing an operation for implementing the interactive communication session.
  • receiving the request for implementing from the first communication device includes receiving the request for implementing from a wireless communication device capable of transmitting and receiving data packets.
  • receiving the reply for accepting the request from the second communication device includes receiving the reply for accepting the request from a wireless communication device capable of transmitting and receiving data packets.
  • facilitating the voice-based mediated communication session includes: facilitating text-based communication between a mediation system and the first communication device; and facilitating voice-based communication between the mediation system and the second communication device.
  • implementing the interactive communication session includes: generating a passcode and an interactive communication session log-in address for the interactive communication session; transmitting the passcode and the interactive communication session log-in address to the second communication device; receiving said passcode from the third communication device; and authenticating said passcode.
  • preparing generating said passcode includes generating a time-stamped passcode; and authenticating said passcode includes determining an elapsed period of time from when the time-stamped passcode was generated and verifying that the elapsed period of time is less than a prescribed validation period for which the time-stamped passcode is valid.
  • generating the unique communication network log-in address includes generating a mediation subscriber specific Intemet website address.
  • managing the interactive communication session includes: displaying a textual dialog interface on a visual display of the third communication device; and displaying a dialog response on a visual display of the first communication device
  • displaying the textual dialog interface includes displaying a text entry field for enabling a text message to be composed and a dialog thread field for displaying textual dialog between the first and the third communication devices.
  • displaying the predefined dialog response includes selecting the predefined dialog response from a group of predefined dialog responses including a dialog response for responding in the affirmative manner to a textual message, a dialog response for responding in a negative manner to a textual message, and a dialog response for responding that a response to the textual message will be momentarily delayed.
  • displaying the dialog response includes displaying a response for initiating a transfer from the interactive communication session to a telephonic communication session.
  • a data processor program product comprising: a data processor program processable by at lease one data processor of a communication apparatus; and an apparatus from which the data processor program is accessible by said at least one data processor of the communication apparatus; the data processor program being capable of enabling said at least one data processor of the communication apparatus to: facilitate a mediated communication session between a first communication device and a second communication device, wherein facilitating the mediated communication session includes receiving a request for implementing an interactive communication session; receive a reply for accepting the request; and implement the interactive communication session between the first communication device and a third communication device in response to receiving the reply for accepting the request.
  • enabling said at least one data processor of the communication apparatus to receive the request for implementing includes enabling said at least one data processor of the communication apparatus to receive the request for implementing from the first communication device; and enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request includes enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request from the second communication device.
  • enabling said at least one data processor of the communication apparatus to receive the request for implementing from the first communication device includes enabling said at least one data processor of the communication apparatus to receive the request for implementing from a wireless communication device capable of transmitting and receiving data packets.
  • enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request from the second communication device includes enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request from a wireless communication device capable of transmitting and receiving data packets.
  • enabling said at least one data processor of the communication apparatus to facilitate the mediated communication session includes enabling said at least one data processor of the communication apparatus to facilitate a voice-based mediated communication session; and enabling said at least one data processor of the communication apparatus to enabling said at least one data processor of the communication apparatus to implement the interactive communication session includes enabling said at least one data processor of the communication apparatus to implement a text-based interactive communication session.
  • enabling said at least one data processor of the communication apparatus to facilitate the voice-based mediated communication session includes: enabling said at least one data processor of the communication apparatus to facilitate text-based communication between a mediation system and the first communication device; and enabling said at least one data processor of the communication apparatus to facilitate voice-based communication between the mediation system and the second communication device.
  • enabling said at least one data processor of the communication apparatus to receive the request for implementing includes enabling said at least one data processor of the communication apparatus to receive the request for implementing from the second communication device; and enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request includes enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request from the first communication device.
  • enabling said at least one data processor of the communication apparatus to implement the interactive communication session includes enabling said at least one data processor of the communication apparatus to: prepare log-in information for the interactive communication session; transmit said log-in information to the second communication device; receive said log-in information from the third communication device; and authenticate said log-in information.
  • enabling said at least one data processor of the communication apparatus to prepare generating said passcode includes enabling said at least one data processor of the communication apparatus to generate a chronologically referenced passcode; and enabling said at least one data processor of the communication apparatus to authenticate said log-in information includes enabling said at least one data processor of the communication apparatus to determine an elapsed period of time from when the chronologically referenced passcode was generated and to verify that the elapsed period of time is less than a prescribed validation period for which the passcode is valid.
  • enabling said at least one data processor of the communication apparatus to generate a chronologically referenced passcode includes enabling said at least one data processor of the communication apparatus to generate a time-stamped passcode.
  • enabling said at least one data processor of the communication apparatus to receive the request for implementing includes enabling said at least one data processor of the communication apparatus to receive the request for implementing from the first communication device wherein the first communication device is a mediated party communication device; and enabling said at least one data processor of the communication apparatus to prepare said log-in information includes enabling said at least one data processor of the communication apparatus to receive a mediated party-specified passcode from the first communication device.
  • enabling said at least one data processor of the communication apparatus to receive the request for implementing includes enabling said at least one data processor of the communication apparatus to receive the request for implementing from the first communication device wherein the first communication device is a mediation subscriber communication device; and enabling said at least one data processor of the communication apparatus to prepare said log-in information includes enabling said at least one data processor of the communication apparatus to receive a mediation subscriber-specified passcode from the first communication device.
  • enabling said at least one data processor of the communication apparatus to generate the interactive communication session log-in address includes enabling said at least one data processor of the communication apparatus to generate a unique communication network log-in address.
  • enabling said at least one data processor of the communication apparatus to generate the unique communication network log-in address includes enabling said at least one data processor of the communication apparatus to generate a mediation subscriber specific Internet website address.
  • enabling said at least one data processor of the communication apparatus to implement the interactive communication session further includes enabling said at least one data processor of the communication apparatus to transmit a text session authorization notification to an interactive communication session system after authenticating said log-in information.
  • enabling said at least one data processor of the communication apparatus to manage the interactive communication session includes: enabling said at least one data processor of the communication apparatus to display a textual dialog interface on a visual display of the third communication device; and enabling said at least one data processor of the communication apparatus to display a dialog response on a visual display of the first communication device.
  • enabling said at least one data processor of the communication apparatus to display the textual dialog interface includes enabling said at least one data processor of the communication apparatus to display a text entry field for enabling a text message to be composed and a dialog thread field for displaying textual dialog between the first and the third communication devices.
  • enabling said at least one data processor of the communication apparatus to display the dialog response includes enabling said at least one data processor of the communication apparatus to display a pre-defined dialog response.
  • enabling said at least one data processor of the communication apparatus to display the predefined dialog response includes enabling said at least one data processor of the communication apparatus to display a dialog response for responding in the affirmative manner to a textual message.
  • enabling said at least one data processor of the communication apparatus to display the predefined dialog response includes enabling said at least one data processor of the communication apparatus to display a dialog response for responding in a negative manner to a textual message.
  • enabling said at least one data processor of the communication apparatus to display the predefined dialog response includes enabling said at least one data processor of the communication apparatus to display a dialog response for responding that a response to the textual message will be momentarily delayed.
  • enabling said at least one data processor of the communication apparatus to display the dialog response includes enabling said at least one data processor of the communication apparatus to display a contextual response message associated with a context of a textual message.
  • enabling said at least one data processor of the communication apparatus to display the contextual response message includes enabling said at least one data processor of the communication apparatus to analyze at least a portion of the textual message.
  • enabling said at least one data processor of the communication apparatus to display the dialog response includes enabling said at least one data processor of the communication apparatus to display an action-based response for initiating a system-implemented action.
  • enabling said at least one data processor of the communication apparatus to display the action-based response includes enabling said at least one data processor of the communication apparatus to display a response for initiating a transfer from the interactive communication session to a telephonic communication session.
  • a data processor program product comprising: facilitating a voice-based mediated communication session between a first communication device and a second communication device, wherein facilitating the mediated communication session includes receiving a request for implementing a text-based interactive communication session from the first communication device; receiving a reply for accepting the request from the second communication device; implementing the text-based interactive communication session between the first communication device and a third communication device in response to receiving the reply for accepting the request; and managing the interactive communication session between the first communication device and the third communication device after performing an operation for implementing the interactive communication session.
  • enabling said at least one data processor of the communication apparatus to receive the request for implementing from the first communication device includes enabling said at least one data processor of the communication apparatus to receive the request for implementing from a wireless communication device capable of transmitting and receiving data packets.
  • enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request from the second communication device includes enabling said at least one data processor of the communication apparatus to receive the reply for accepting the request from a wireless communication device capable of transmitting and receiving data packets.
  • enabling said at least one data processor of the communication apparatus to facilitate the voice-based mediated communication session includes: enabling said at least one data processor of the communication apparatus to facilitate text-based communication between a mediation system and the first communication device; and enabling said at least one data processor of the communication apparatus to facilitate voice-based communication between the mediation system and the second communication device.
  • enabling said at least one data processor of the communication apparatus to implement the interactive communication session includes enabling said at least one data processor of the communication apparatus to: generate a passcode and an interactive communication session log-in address for the interactive communication session; transmit the passcode and the interactive communication session log-in address to the second communication device; receive said passcode from the third communication device; and authenticate said passcode.
  • enabling said at least one data processor of the communication apparatus to generate said passcode includes enabling said at least one data processor of the communication apparatus to generate a time-stamped passcode; and enabling said at least one data processor of the communication apparatus to authenticate said passcode includes enabling said at least one data processor of the communication apparatus to determine an elapsed period of time from when the time-stamped passcode was generated and to verify that the elapsed period of time is less than a prescribed validation period for which the time-stamped passcode is valid.
  • enabling said at least one data processor of the communication apparatus to generate the interactive communication session log-in address includes enabling said at least one data processor of the communication apparatus to generate a unique communication network log-in address.
  • enabling said at least one data processor of the communication apparatus to generate the unique communication network log-in address includes enabling said at least one data processor of the communication apparatus to generate a mediation subscriber specific Intemet website address.
  • enabling said at least one data processor of the communication apparatus to manage the interactive communication session includes enabling said at least one data processor of the communication apparatus to: display a textual dialog interface on a visual display of the third communication device; and display a dialog response on a visual display of the first communication device.
  • enabling said at least one data processor of the communication apparatus to display the textual dialog interface includes enabling said at least one data processor of the communication apparatus to display a text entry field for enabling a text message to be composed and a dialog thread field for displaying textual dialog between the first and the third communication devices.
  • enabling said at least one data processor of the communication apparatus to display the dialog response includes enabling said at least one data processor of the communication apparatus to display a pre-defined dialog response.
  • enabling said at least one data processor of the communication apparatus to display the predefined dialog response includes enabling said at least one data processor of the communication apparatus to select the predefined dialog response from a group of predefined dialog responses including a dialog response for responding in the affirmative manner to a textual message, a dialog response for responding in a negative manner to a textual message, and a dialog response for responding that a response to the textual message will be momentarily delayed.
  • enabling said at least one data processor of the communication apparatus to display the dialog response includes enabling said at least one data processor of the communication apparatus to analyze at least a portion of a textual message.
  • enabling said at least one data processor of the communication apparatus to display the dialog response includes enabling said at least one data processor of the communication apparatus to display a response for initiating a transfer from the interactive communication session to a telephonic communication session.
  • a communication apparatus including at least one communication session system, said at least one communication system capable of: facilitating a mediated communication session between a first communication device and a second communication device, wherein facilitating the mediated communication session includes receiving a request for implementing an interactive communication session between the first communication device and a third communication device; receiving a reply for accepting the request; and implementing the interactive communication session in response to receiving the reply for accepting the request.
  • the communication apparatus of paragraph 93 comprising a mediation system capable of: facilitating the mediated communication session; receiving the reply for accepting the request; and implementing the interactive communication system.
  • the communication apparatus of paragraph 93 comprising a mediation system and an interactive communication session system: wherein the mediation system is capable of: facilitating the mediated communication session; and receiving the reply for accepting the request; and wherein the interactive communication session system is capable of: implementing the interactive communication session.
  • the communication apparatus of paragraph 93 comprising an integrated communication management system, wherein the integrated communication management system is capable of: facilitating the mediated communication session; receiving the reply for accepting the request; and implementing the interactive communication session.
  • the integrated communication management system includes: a mediated communication portion capable of: facilitating the mediated communication session; and receiving the reply for accepting the request; and an interactive communication portion capable of: implementing the interactive communication session.
  • the communication apparatus of paragraph 93 comprising a mediation system, wherein the mediation system is capable of: receiving the request for implementing from the first communication device; and receiving the reply for accepting the request from the second communication device.
  • receiving the request for implementing from the first communication device includes receiving the request for implementing from a wireless communication device capable of fransmitting and receiving data packets.
  • receiving the reply for accepting the request from the second communication device includes receiving the reply for accepting the request from a wireless communication device capable of transmitting and receiving data packets.
  • a method for facilitating mediated communication comprising: maintaining a database including a plurality of Quality-Of-Service (QOS) factors; assessing at least a portion of said QOS factors for determining a capability for offering mediated communication; and facilitating transmission of a communication request notification for reception by a mediation subscriber communication device in response to determining that mediated communication is capable of being implemented.
  • QOS Quality-Of-Service
  • maintaining the database includes: periodically updating said QOS factors independently of receiving an inbound communication request; and performing a request-initiated QOS factor update in response to receiving the inbound communication request.
  • periodically updating said QOS factors and performing the request-initiated QOS factor update each include updating at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • maintaining the database includes periodically updating QOS factors independently of receiving an inbound communication.
  • periodically updating said QOS factors includes updating at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • maintaining the database includes performing a request- initiated QOS factor update in response to receiving the inbound communication request.
  • performing the request-initiated QOS factor update includes updating at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • assessing said QOS factors includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • assessing said QOS factors includes: performing an assessment duration evaluation in parallel with determining the capability for offering mediated communication and preparing the communication request notification; and terminating said assessing said evaluation in response to a maximum assessment duration being exceeded prior to evaluation of said QOS factors being completed.
  • facilitating transmission of the communication request notification includes preparing the communication request notification in response to determining that mediated communication is capable of being implemented.
  • preparing the communication request notification includes determining at least one follow-through option. 12. The method of paragraph 10 wherein preparing the communication request notification further includes determining a transport protocol capable of supporting transmission of the communication request notification for reception by a mediation subscriber communication device.
  • determining the transport protocol includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • determining the ttansport protocol includes selecting the ttansport protocol from a group of transport protocols consisting essentially of a protocol associated with Small Messaging Service (SMS), Wireless Application
  • WAP Internet Protocol
  • IP Internet Protocol
  • assessing at least a portion of said QOS factors includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor for enabling determination of a transport protocol; and determining a ttansport protocol after assessing said at least one of the communication device factor, the device status factor, the network capability factor and the subscriber interaction factor.
  • determining the ttansport protocol includes selecting the ttansport protocol from a group of ttansport protocols consisting essentially of a protocol associated with Small Messaging Service (SMS), Wireless Application Protocol (WAP), Internet Protocol (IP) Datagrams and Java Applets.
  • SMS Small Messaging Service
  • WAP Wireless Application Protocol
  • IP Internet Protocol
  • facilitating transmission of the communication request notification includes enabling a communication request notification alert to be implemented for a prescribed duration of time prior to implementing a different type of alert associated conventionally with an inbound telephonic communication request.
  • implementing the communication request notification alert includes utilizing an audible alert associated conventionally with a non-telephonic communication request as an audible portion of the communication request notification alert.
  • facilitating transmission of the communication request notification includes enabling a communication request notification alert to be implemented for a prescribed duration of time prior to forwarding an inbound communication request associated with the communication request notification for reception by the mediation subscriber communication device.
  • a method for facilitating mediated communication comprising: periodically updating at least a portion of a plurality of Quality-Of-Service (QOS) factors independently of receiving an inbound communication request transmitted for reception by a subscriber communication device; performing a request-initiated QOS factor update in response to receiving the inbound communication request; assessing at least a portion of said QOS factors for determining a capability for offering mediated communication; determining at least one notification follow-through option in response to determining that mediated communication is capable of being implemented; determining a ttansport protocol capable of supporting transmission of said at least one notification follow-through option for reception by the mediation subscriber communication device in response to determining that mediated communication is capable of being implemented; and enabling a communication request notification alert to be implemented for a prescribed duration of time prior to forwarding the inbound communication request associated with the communication request notification for reception by the mediation subscriber communication device.
  • QOS Quality-Of-Service
  • periodically updating said QOS factors and performing the request-initiated QOS factor update each include updating at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • assessing said QOS factors includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • assessing said QOS factors includes: performing an assessment duration evaluation in parallel with determining the capability for offering mediated communication and preparing the communication request notification; and terminating said assessing said evaluation in response to a maximum assessment duration being exceeded prior to evaluation of said QOS factors being completed.
  • determining the transport protocol includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • determining the transport protocol includes selecting the transport protocol from a group of transport protocols consisting essentially of a protocol associated with Small Messaging Service (SMS), Wireless Application Protocol (WAP), Internet Protocol (IP) Datagrams and Java Applets.
  • SMS Small Messaging Service
  • WAP Wireless Application Protocol
  • IP Internet Protocol
  • determining the ttansport protocol includes selecting the ttansport protocol from a group of ttansport protocols consisting essentially of a protocol associated with Small Messaging Service (SMS), Wireless Application Protocol (WAP), Internet Protocol (IP) Datagrams and Java Applets.
  • SMS Small Messaging Service
  • WAP Wireless Application Protocol
  • IP Internet Protocol
  • a method for facilitating mediated communication comprising: assessing at least one Quality-Of-Service (QOS) factor for determining a capability for offering mediated communication; determining at least one notification follow-through option in response to determining that mediated communication is able to be implemented; determining a transport protocol for enabling the communication request notification to be transmitted for reception by a mediation subscriber communication device determining that mediated communication is capable of being implemented; wherein determining said at least one notification follow-through option and determining the transport protocol are each influenced by the assessment of said at least one QOS factor.
  • QOS Quality-Of-Service
  • assessing said at least one QOS factor includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • assessing said QOS factors includes: performing an assessment duration evaluation in parallel with determining the capability for offering mediated communication and preparing the communication request notification; and terminating said assessing said evaluation in response to a maximum assessment duration being exceeded prior to evaluation of said QOS factors being completed.
  • determining the ttansport protocol includes assessing at least one of a communication device factor, a device status factor, a network capability factor and a subscriber interaction factor.
  • determining the transport protocol includes selecting the ttansport protocol from a group of transport protocols consisting essentially of a protocol associated with Small Messaging Service (SMS), Wireless Application Protocol (WAP), Internet Protocol (IP) Datagrams and Java Applets.
  • SMS Small Messaging Service
  • WAP Wireless Application Protocol
  • IP Internet Protocol
  • facilitating transmission of the communication request notification includes enabling a communication request notification alert to be implemented for a prescribed duration of time prior to implementing a different type of alert associated conventionally with an inbound telephonic communication request.
  • facilitating transmission of the communication request notification includes enabling a communication request notification alert to be implemented for a prescribed duration of time prior to forwarding an inbound communication request associated with the communication request notification for reception by the mediation subscriber communication device.
  • a communication system comprising: a data processor; a memory module coupled to data processor; and a data processor program accessible from the memory module, wherein the data processor program is capable of enabling the data processor to facilitate: maintaining a database including a plurality of Quality-Of-Service
  • QOS Quality of Service
  • a communication system comprising: a data processor; a memory module coupled to data processor; and a data processor program accessible from the memory module, wherein the data processor program is capable of enabling the data processor to facilitate: periodically updating at least a portion of a plurality of Quality-Of- Service (QOS) factors independently of receiving an inbound communication request transmitted for reception by a subscriber communication device; performing a request-initiated QOS factor update in response to receiving the inbound communication request; assessing at least a portion of said QOS factors for determining a capability for offering mediated communication; determining at least one notification follow-through option in response to determining that mediated communication is capable of being implemented; determining a transport protocol capable of supporting transmission of said at least one notification follow-through option for reception by the mediation subscriber communication device in response to determining that mediated communication is capable of being implemented; and enabling a communication request notification alert to be implemented for a prescribed duration of time prior to forwarding the inbound communication request associated with the communication request notification for reception by the mediation subscriber communication device.
  • a communication system comprising: a data processor; a memory module coupled to data processor; and a data processor program accessible from the memory module, wherein the data processor program is capable of enabling the data processor to facilitate: assessing at least one Quality-Of-Service (QOS) factor for determining a capability for offering mediated communication; determining at least one notification follow-through option in response to determining that mediated communication is able to be implemented; determining a ttansport protocol for enabling the communication request notification to be transmitted for reception by a mediation subscriber communication device determining that mediated communication is capable of being implemented; wherein determining said at least one notification follow-through option and determining the ttansport protocol are each influenced by the assessment of said at least one QOS factor.
  • QOS Quality-Of-Service
  • a data processor program product comprising: a data processor program processable by a data processor; an apparatus from which the data processor program is accessible by the data processor; and the data processor program being capable of enabling the data processor to facilitate: maintaining a database including a plurality of Quality-Of-Service (QOS) factors; assessing at least a portion of said QOS factors for determining a capability for offering mediated communication; and facilitating transmission of a communication request notification for reception by a mediation subscriber communication device in response to determining that mediated communication is capable of being implemented.
  • QOS Quality-Of-Service
  • a data processor program product comprising: a data processor program processable by a data processor; an apparatus from which the data processor program is accessible by the data processor; and the data processor program being capable of enabling the data processor to facilitate: periodically updating at least a portion of a plurality of Quality-Of- Service (QOS) factors independently of receiving an inbound communication request transmitted for reception by a subscriber communication device; performing a request-initiated QOS factor update in response to receiving the inbound communication request; assessing at least a portion of said QOS factors for determining a capability for offering mediated communication; determining at least one notification follow-through option in response to determining that mediated communication is capable of being implemented; determining a ttansport protocol capable of supporting transmission of said at least one notification follow-through option for reception by the mediation subscriber communication device in response to determining that mediated communication is capable of being implemented; and enabling a communication request notification alert to be implemented for a prescribed duration of time prior to forwarding the inbound communication request associated with the communication request notification for reception by
  • a communication system comprising: a data processor program processable by a data processor; an apparatus from which the data processor program is accessible by the data processor; and the data processor program being capable of enabling the data processor to facilitate: assessing at least one Quality-Of-Service (QOS) factor for determining a capability for offering mediated communication; determining at least one notification follow-through option in response to determining that mediated communication is able to be implemented; determining a transport protocol for enabling the communication request notification to be fransmitted for reception by a mediation subscriber communication device determining that mediated communication is capable of being implemented; wherein determining said at least one notification follow-through option and determining the transport protocol are each influenced by the assessment of said at least one QOS factor.
  • QOS Quality-Of-Service
  • a method for facilitating mediated communication comprising: receiving a voice-based communication request transmitted from a first communication device for reception by a second communication device, wherein the voice based communication request is requesting voice-based communication between the first communication device and the second communication device; determining a capability of the first communication device for communicating via a prescribed text messaging protocol; and facilitating presentation of a text messaging follow-through action at the second communication device in response to determining that the first communication device is capable of communicating via the prescribed text messaging protocol.
  • a second portion of the text message notification is capable of informing the user of the first communication device of a procedure for facilitating transmission of a voice-based mail message for reception by a voice-based mail system associated with a user of the second communication device.
  • determining the capability of the first communication device for communicating via a prescribed text messaging protocol includes determining the capability of the first communication device for communicating via a protocol selected from the group of text messaging protocols consisting essentially of a Short Text Messaging protocol, an Internet Address Messaging protocol, a Multi
  • determining the capability of the first communication device for communicating via a prescribed text messaging protocol includes identifying at least a portion of a device identifier associated with the first communication device on a list of device identifiers capable of communicating via the prescribed text messaging protocol.
  • facilitating presentation of a text messaging follow- through action includes enabling display of at least one system-defined text message follow-through action on a visual display of the second communication device.
  • enabling display of said at least one system-defined text message follow-through action includes selecting said at least one system-defined text message option from a list of system-defined text message follow-through actions consistent essentially of a text message follow-through action indicating a call-back request, a text message follow-through action for requesting a specified informational response, a text message follow-through action for indicating a request for a response via a text message, a text message follow-through action for initiating a predefined message to be transmitted, a text message follow-through action for indicating an intent to initiate a voice-based call at a later point in time and a text message follow-through action for offering an alternate contact number for a user of the second communication device.
  • a method for facilitating mediated communication comprising: transmitting a voice-based communication request from a first communication device for reception by a second communication device; and receiving at the first communication device, from a mediation system, a text message notification in response to the mediation system receiving the voice-based communication request, wherein a first portion of the text message notification is capable of notifying a user associated with the first communication device of a text message intended to be transmitted from the second communication device for reception by the first communication device.
  • a second portion of the text message notification is capable of informing the user associated with the first communication device of a procedure for facilitating ttansmission of a voice-based mail message for reception by a voice-based mail system associated with a user of the second communication device.
  • receiving the follow-through text message notification includes receiving a mediation bypass follow-through option at the first communication device.
  • a method for facilitating mediated communication comprising: receiving a communication request notification after reception of a voice-based communication request being transmitted from a first communication device and being received by a mediation system, wherein the communication request notification is received at a second communication device; and facilitating presentation of a text messaging follow-through action on a visual display of the second communication device after receiving the communication request notification, wherein the text messaging follow-through action is capable of initiating rejection of the voice-based communication request and initiating transmission of a voice-based message for informing a user associated with the first communication device of a text message intended to be transmitted for reception by the first communication device from the second communication device.
  • ttansmitting the voice-based response message includes ttansmitting the voice-based response message from the second communication device.
  • a second portion of the voice-based response message is capable of informing the user associated with the first communication device of a procedure for facilitating transmission of a voice-based mail message for reception by a voice-based mail system associated with a user of the second communication device.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Computer Hardware Design (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Human Computer Interaction (AREA)
  • Computer Security & Cryptography (AREA)
  • Meter Arrangements (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Cette invention concerne un système, des dispositifs et des procédés de médiation destinés à faciliter des communications. Selon un mode de réalisation, le procédé consiste à : recevoir une demande de communication ; déterminer un contexte en rapport avec la communication en réponse à ladite demande ; et établir des informations décisionnelles en fonction du contexte déterminé. Selon un a autre mode de réalisation, il s'agit de faciliter la communication de données entre un dispositif de communication d'abonné à médiation et un système de médiation s'acquittant d'une prise de décision avec l'abonné par médiation ainsi que la communication vocale pour l'exécution d'une opération de suite par médiation avec un partie médiée. Sont également présentés d'autres modes de réalisation destinés à faciliter les communications entre utilisateurs.
PCT/US2002/010918 2001-04-09 2002-04-05 Procédé et système destinés à faciliter la communication Ceased WO2002082784A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002258731A AU2002258731A1 (en) 2001-04-09 2002-04-05 Method and system for facilitating communication

Applications Claiming Priority (18)

Application Number Priority Date Filing Date Title
US09/829,515 2001-04-09
US09/829,516 2001-04-09
US09/829,538 US6985924B2 (en) 2000-12-22 2001-04-09 Method and system for facilitating mediated communication
US09/829,784 2001-04-09
US09/829,512 2001-04-09
US09/829,784 US20020140726A1 (en) 2000-12-22 2001-04-09 Method and system for facilitating mediated communication
US09/829,516 US20020141388A1 (en) 2000-12-22 2001-04-09 Method and system for facilitating mediated communication
US09/829,512 US7209966B2 (en) 2000-12-22 2001-04-09 Method and system for facilitating mediated communication
US09/829,515 US6950503B2 (en) 2000-12-22 2001-04-09 Method and system for facilitating mediated communication
US09/829,538 2001-04-09
US09/866,373 2001-05-25
US09/866,373 US20030005126A1 (en) 2001-05-25 2001-05-25 Method and system for facilitating interactive communication
US34429901P 2001-12-28 2001-12-28
US60/344,299 2001-12-28
US10/094,470 US7751383B2 (en) 2000-12-22 2002-03-08 Method and system for facilitating mediated communication
US10/094,470 2002-03-08
US10/096,261 2002-03-12
US10/096,261 US7197120B2 (en) 2000-12-22 2002-03-12 Method and system for facilitating mediated communication

Publications (2)

Publication Number Publication Date
WO2002082784A2 true WO2002082784A2 (fr) 2002-10-17
WO2002082784A3 WO2002082784A3 (fr) 2004-03-11

Family

ID=27578409

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/010918 Ceased WO2002082784A2 (fr) 2001-04-09 2002-04-05 Procédé et système destinés à faciliter la communication

Country Status (2)

Country Link
AU (1) AU2002258731A1 (fr)
WO (1) WO2002082784A2 (fr)

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2426901A1 (fr) 2010-09-07 2012-03-07 Research in Motion Limited Option de rappel
USRE45926E1 (en) 2000-12-22 2016-03-15 Unwired Planet, Llc Method and system for facilitating mediated communication
CN109314702A (zh) * 2016-07-01 2019-02-05 英特尔公司 用于管理多对一无线显示器中的输入事件的技术
US11259140B2 (en) * 2005-08-03 2022-02-22 Resight, Llc Routing communications by scanning visible codes
CN115167317A (zh) * 2022-08-04 2022-10-11 中国核动力研究设计院 一种用于核电厂安全级dcs的维护方法、系统及存储介质
US11609940B2 (en) 2005-08-03 2023-03-21 Resight, Llc Realtime, interactive and geographically defined computerized personal identification and matching methods

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5555376A (en) * 1993-12-03 1996-09-10 Xerox Corporation Method for granting a user request having locational and contextual attributes consistent with user policies for devices having locational attributes consistent with the user request
CA2220578A1 (fr) * 1997-11-10 1999-05-10 Northern Telecom Limited Reseau de service reparti

Cited By (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
USRE45926E1 (en) 2000-12-22 2016-03-15 Unwired Planet, Llc Method and system for facilitating mediated communication
US11259140B2 (en) * 2005-08-03 2022-02-22 Resight, Llc Routing communications by scanning visible codes
US11490219B2 (en) 2005-08-03 2022-11-01 Resight, Llc Automatically accessing an internet session using transferred network login information
US11609940B2 (en) 2005-08-03 2023-03-21 Resight, Llc Realtime, interactive and geographically defined computerized personal identification and matching methods
US12323872B2 (en) 2005-08-03 2025-06-03 Resight, Llc Routing communications by scanning visible codes
EP2426901A1 (fr) 2010-09-07 2012-03-07 Research in Motion Limited Option de rappel
CN109314702A (zh) * 2016-07-01 2019-02-05 英特尔公司 用于管理多对一无线显示器中的输入事件的技术
CN115167317A (zh) * 2022-08-04 2022-10-11 中国核动力研究设计院 一种用于核电厂安全级dcs的维护方法、系统及存储介质
CN115167317B (zh) * 2022-08-04 2024-05-14 中国核动力研究设计院 一种用于核电厂安全级dcs的维护方法、系统及存储介质

Also Published As

Publication number Publication date
AU2002258731A1 (en) 2002-10-21
WO2002082784A3 (fr) 2004-03-11

Similar Documents

Publication Publication Date Title
US7197120B2 (en) Method and system for facilitating mediated communication
US7751383B2 (en) Method and system for facilitating mediated communication
US7209966B2 (en) Method and system for facilitating mediated communication
US6985924B2 (en) Method and system for facilitating mediated communication
US20030005126A1 (en) Method and system for facilitating interactive communication
US6950503B2 (en) Method and system for facilitating mediated communication
US20020140726A1 (en) Method and system for facilitating mediated communication
US7330721B2 (en) Method and system for supporting non-intrusive and effective voice communication among mobile users
US8498289B2 (en) System, method and mobile device for remote control of a voice mail system
EP1652368B1 (fr) Système et procédé pour une collaboration mobile active
US20080076395A1 (en) Method and System for Supporting Non-Intrusive and Effective Voice Communication Among Mobile Users
RU2273103C2 (ru) Способ и устройство для обмена информацией в сети связи
US20160044474A1 (en) Systems and processes to manage multiple modes of communication
WO2008106434A2 (fr) Procédé et appareil d'échange d'informations basées sur des évènements entre des dispositifs de communication conditionnés sur des informations calendaires personnelles
JP2003507937A (ja) コンタクト・ルーティング・システムおよび方法
CA2579589A1 (fr) Plate-forme logicielle pour applications donnees-voix fonctionnant sur un telephone de protocole internet (ip)
CA2431154A1 (fr) Technique de fourniture d'informations personnalisees et de services de communication
EP2130352A2 (fr) Technique de fourniture d'objets de données avant l'établissement d'appel
JP2009187560A (ja) 移動端末からのユーザの好みの設定
WO2009035754A1 (fr) Système, procédé et dispositif pour planifier un moment futur pour une session de communication
US20080051066A1 (en) Digital personal assistant and automated response system
EP2377300B1 (fr) Procédé et système de gestion d'interaction d'appel
WO2002082784A2 (fr) Procédé et système destinés à faciliter la communication
US20020141388A1 (en) Method and system for facilitating mediated communication
JP2006507780A (ja) 装置への呼出しの通知のための方法及び装置

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ OM PH PL PT RO RU SD SE SG SI SK SL TJ TM TN TR TT TZ UA UG US UZ VN YU ZA ZM ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
REG Reference to national code

Ref country code: DE

Ref legal event code: 8642

122 Ep: pct application non-entry in european phase
NENP Non-entry into the national phase

Ref country code: JP

WWW Wipo information: withdrawn in national office

Country of ref document: JP