WO2018090866A1 - Système de questions-réponses, procédé d'affichage de réponses et terminal - Google Patents

Système de questions-réponses, procédé d'affichage de réponses et terminal Download PDF

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Publication number
WO2018090866A1
WO2018090866A1 PCT/CN2017/110240 CN2017110240W WO2018090866A1 WO 2018090866 A1 WO2018090866 A1 WO 2018090866A1 CN 2017110240 W CN2017110240 W CN 2017110240W WO 2018090866 A1 WO2018090866 A1 WO 2018090866A1
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WIPO (PCT)
Prior art keywords
question
faq
file
server
search
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Ceased
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PCT/CN2017/110240
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English (en)
Chinese (zh)
Inventor
白起
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ZTE Corp
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ZTE Corp
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/9032—Query formulation
    • G06F16/90332—Natural language query formulation or dialogue systems

Definitions

  • the present invention relates to the field of communications, and in particular to a question answering system, a method for displaying a question answer, and a terminal.
  • the terminal intelligent question answering system in the related art mainly displays the answer of the user's question in a simple text on the terminal.
  • the system architecture includes a background server, an interface server, a terminal (eg, a mobile phone), a client application (Application, abbreviated as APP), and Several parts of the background data storage server.
  • the client APP sends the search text, and the interface server searches for the corresponding data according to the database index file generated by the full-text search engine (LUCENE), and then returns it to the client APP to complete an interaction.
  • LOCENE full-text search engine
  • the terminal intelligent question answering system in the related art uses simple text to display the answers of the user's questioning questions, which is not intuitive enough and the user experience is poor.
  • the embodiment of the invention provides a question answering system, a method for displaying a question answer, and a terminal, so as to at least solve the problem of poor user experience of the terminal intelligent question answering system in the related art.
  • a question answering system including: a file server and a terminal; a file server, a hypertext file set to a Frequently Asked Questions (FAQ); and a terminal configured to receive input.
  • Search for problems load a hypertext file of the FAQ corresponding to the search question from the file server, and display the loaded hypertext file.
  • FAQ Frequently Asked Questions
  • the question answering system further includes: an interface server, configured to generate a storage address of the hypertext file of the FAQ corresponding to the search question, and send the storage address to the terminal; and the terminal is further configured to use the file according to the storage address Loading the server corresponding to the search problem Hypertext file for FAQ.
  • the method further includes: a storage server, interacting with the interface server, configured to store a database identifier (ID) corresponding to the search problem, and an interface server, configured to obtain a database identifier ID from the storage server, The storage address of the hypertext file of the FAQ corresponding to the search question is generated based on the database ID.
  • a storage server interacting with the interface server, configured to store a database identifier (ID) corresponding to the search problem
  • ID database identifier
  • an interface server configured to obtain a database identifier ID from the storage server
  • the method further includes: a webpage maintenance server, configured to generate a hypertext file of the FAQ according to a preset Cascading Style Sheets (CSS) template, and send the generated hypertext file of the FAQ to the webpage maintenance server file server.
  • a webpage maintenance server configured to generate a hypertext file of the FAQ according to a preset Cascading Style Sheets (CSS) template, and send the generated hypertext file of the FAQ to the webpage maintenance server file server.
  • CSS Cascading Style Sheets
  • the webpage maintenance server is further configured to modify the hypertext files of the respective FAQs by means of a single modification.
  • the webpage maintenance server is further configured to support adding an attachment; wherein the attachment includes at least one of the following: a picture, a video, and a hyperlink.
  • a method for displaying an answer to a question including: receiving an input search question; loading a hypertext file of a FAQ corresponding to the search question; and displaying the loaded hypertext file.
  • loading the hypertext file of the FAQ corresponding to the search question includes: loading a hypertext file of the FAQ corresponding to the search question according to the storage address of the hypertext file of the question answer FAQ corresponding to the search question.
  • the method before loading the hypertext file of the FAQ corresponding to the search problem, the method further includes: the interface server acquiring the database identifier ID corresponding to the search question; and the interface server generating the FAQ corresponding to the search question according to the database ID. The address where the hypertext file is stored.
  • the method before the interface server generates the storage address, the method further includes: the webpage maintenance server generates the hypertext file of the FAQ according to the preset cascading style sheet CSS template.
  • a terminal comprising: a transmission device configured to receive an input search question; a processor coupled to the transmission device, configured to load and search The hypertext file of the FAQ corresponding to the question; the display, connected to the processor, is set to display the loaded hypertext file.
  • the processor is further configured to load the hypertext file of the FAQ corresponding to the search question according to the storage address of the hypertext file of the FAQ FAQ corresponding to the search question.
  • a storage medium comprising a stored program, wherein the program is executed to perform the method of any of the above.
  • a processor for running a program wherein the program is executed to perform the method of any of the above.
  • the hypertext file of the FAQ corresponding to the search question can be loaded from the file server, and the loaded hypertext file is displayed; that is, the problem solution of the search problem is displayed by the hypertext file form, thereby visually displaying the search problem.
  • the answer is better than the technical solution in which the FAQ is only used in the related art, so that the user experience of the terminal intelligent question answering system in the related art can be solved, and the user is improved.
  • the degree of experience is better than the technical solution in which the FAQ is only used in the related art, so that the user experience of the terminal intelligent question answering system in the related art can be solved, and the user is improved. The degree of experience.
  • FIG. 1 is a schematic structural diagram of a question answering system according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing the hardware structure of a mobile terminal for displaying a question answer according to an embodiment of the present invention
  • FIG. 3 is a flow chart showing a method of displaying an answer to a question according to an embodiment of the present invention
  • FIG. 4 is a schematic structural diagram of a terminal according to an embodiment of the present invention.
  • FIG. 5 is a structural block diagram of a question answering system provided in accordance with a preferred embodiment of the present invention.
  • FIG. 6 is a schematic diagram of a search process of an interface server according to a preferred embodiment of the present invention.
  • FIG. 7 is a first schematic diagram of an interactive interface provided in accordance with a preferred embodiment of the present invention.
  • FIG. 8 is a schematic diagram showing display results after an interactive interface input battery problem according to a preferred embodiment of the present invention.
  • FIG. 9 is a second schematic diagram of an interaction interface provided in accordance with a preferred embodiment of the present invention.
  • FIG. 1 is a schematic structural diagram of a question answering system according to an embodiment of the present invention. As shown in FIG. 1, the system includes: a file server 12 and a terminal 14;
  • File server 12 set to a hypertext file storing a question answer FAQ
  • the terminal 14 is configured to receive an input search question, load a hypertext file of the FAQ corresponding to the search question from the file server 12, and display the loaded hypertext file.
  • a hypertext file of the FAQ corresponding to the search question can be loaded from the file server, and the loaded hypertext file is displayed; that is, the problem solution of the search problem is displayed by the hypertext file form, thereby visually displaying the search problem.
  • the answer is better than the technical solution in which the FAQ is only used in the related art, so that the user experience of the terminal intelligent question answering system in the related art can be solved, and the user is improved.
  • the degree of experience is better than the technical solution in which the FAQ is only used in the related art, so that the user experience of the terminal intelligent question answering system in the related art can be solved, and the user is improved. The degree of experience.
  • the question answering system increases the file server 12 compared with the question answering system in the related art, and realizes the answer of displaying the search question in the form of a hypertext file.
  • the file server 12 may be a file server with external network access rights.
  • the terminal can directly load the Hyper Text Markup Language (HTML) file of the above storage address.
  • HTML Hyper Text Markup Language
  • hypertext file may be an HTML format file
  • HTML format file may be represented as a multimedia form such as a picture, a video, or a hyperlink.
  • the question answering system may further include: an interface server, connected to the terminal, configured to generate a storage address of the hypertext file of the FAQ corresponding to the search question, and send the storage address to the terminal; It can also be set to load a hypertext file of the FAQ corresponding to the search question from the file server according to the storage address.
  • the question answering system may further include: a storage server, interacting with the interface server, configured to store a database identification ID corresponding to the search problem; and an interface server configured to obtain the database identification ID from the storage server
  • the storage address of the hypertext file of the FAQ corresponding to the search question is generated according to the database ID.
  • the storage server further stores partial information of the FAQ, and the partial information has the same database ID as the hypertext file of the FAQ stored in the file server 12.
  • the question answering system may further include: a webpage maintenance server connected to the file server 12, configured to generate a FAQ hypertext file according to a preset cascading style sheet CSS template, and a generated FAQ
  • the hypertext file is sent to the file server.
  • webpage maintenance server may also be configured to maintain FAQs of various models, for example, the FAQ may be added or imported in batches.
  • the above webpage maintenance server can also support adding attachments such as pictures, videos, hyperlinks, and the like.
  • webpage maintenance server may also be configured to modify the hypertext files of each FAQ by a single modification.
  • the added hypertext file of the FAQ can be modified or edited in the case of a single FAQ.
  • webpage maintenance server may be connected to the storage server, and the webpage maintenance server uploads the generated FAQ HTML file to the file server 12, and uploads part of the FAQ information to the storage server.
  • FIG. 2 is a hardware structural block diagram of a mobile terminal for displaying a question answer according to an embodiment of the present invention.
  • the mobile terminal 20 may include one or more (only one shown) processor 202 (the processor 202 may include, but is not limited to, a Microcontroller Unit (MCU) or a programmable logic device.
  • a processing device such as a Field Programmable Gate Array (FPGA), a memory 204 for storing data, and a transmission device 206 provided as a communication function.
  • FPGA Field Programmable Gate Array
  • the structure shown in FIG. 2 is merely illustrative and does not limit the structure of the above electronic device.
  • the mobile terminal 20 may also include more or fewer components than those shown in FIG. 2, or have a different configuration than that shown in FIG. 2.
  • the memory 204 can be configured as a software program and a module for storing application software, such as program instructions/modules corresponding to the display method of the answer to the question in the embodiment of the present invention, and the processor 202 executes the software program and the module stored in the memory 204, thereby
  • the above methods are implemented by performing various functional applications and data processing.
  • Memory 204 can include high speed random access memory and can also include non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid state memory.
  • memory 204 can further include memory remotely located relative to processor 202, which can be connected to mobile terminal 20 over a network. Examples of such networks include, but are not limited to, the Internet, intranets, local area networks, mobile communication networks, and combinations thereof.
  • Transmission device 206 is arranged to receive or transmit data via a network.
  • the above specific network example may include a wireless network provided by a communication provider of the mobile terminal 20.
  • the transmission device 206 includes a Network Interface Controller (NIC) that can be connected to other network devices through a base station to communicate with the Internet.
  • NIC Network Interface Controller
  • the transmission device 206 can be a Radio Frequency (RF) module configured to communicate with the Internet wirelessly.
  • RF Radio Frequency
  • FIG. 3 is a flowchart of a method for displaying a question answer according to an embodiment of the present invention. As shown in FIG. Including the following steps:
  • Step S302 receiving an input search question
  • Step S304 loading a hypertext file of the FAQ corresponding to the search question
  • Step S306 displaying the loaded hypertext file.
  • the hypertext file of the FAQ corresponding to the search question can be loaded, and the loaded hypertext file is displayed; that is, the question and answer of the search question is displayed by the hypertext file form, thereby visually displaying the answer of the search question, and
  • the technical solution describing the FAQ is used, and the user experience is better. Therefore, the problem of poor user experience of the terminal intelligent question answering system in the related art can be solved, and the user experience is improved.
  • the step S304 may be performed by loading a hypertext file of the FAQ corresponding to the search question according to the storage address of the hypertext file of the question answer FAQ corresponding to the search question.
  • execution body of the above steps may be a terminal, but is not limited thereto.
  • the method may further include: the interface server generating the storage address.
  • the interface server generating the storage address may include: the interface server acquiring the database identifier ID corresponding to the search problem; and the interface server generating the storage address of the FAQ hypertext file corresponding to the search question according to the database ID.
  • the method may further include: the webpage maintenance server generates the hypertext file of the FAQ according to the preset cascading style sheet CSS template.
  • the method according to the above embodiment can be implemented by means of software plus a necessary general hardware platform, and of course, by hardware, but in many cases, the former is A better implementation.
  • the technical solution of the present invention which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM, disk,
  • the optical disc includes a number of instructions for causing a terminal device (which may be a cell phone, a computer, a server, or a network device, etc.) to perform the methods described in various embodiments of the present invention.
  • FIG. 4 is a schematic structural diagram of a terminal according to an embodiment of the present invention. As shown in FIG. 4, the terminal includes:
  • the transmitting device 42 is configured to receive the input search question
  • the processor 44 is connected to the transmission device 42 and configured to load a hypertext file of the FAQ corresponding to the search question;
  • Display 46 coupled to processor 44, is arranged to display the loaded hypertext file.
  • a hypertext file of the FAQ corresponding to the search question can be loaded from the file server, and the loaded hypertext file is displayed; that is, the problem solution of the search problem is displayed by the hypertext file form, thereby visually displaying the search problem.
  • the answer is better than the technical solution in which the FAQ is only used in the related art, so that the user experience of the terminal intelligent question answering system in the related art can be solved, and the user is improved.
  • processor 44 may further be configured to load a hypertext file of the FAQ corresponding to the search question according to the storage address of the hypertext file of the FAQ FAQ corresponding to the search question.
  • each of the foregoing modules may be implemented by software or hardware.
  • the foregoing may be implemented by, but not limited to, the foregoing modules are all located in the same processor. Or; each of the above modules is located in a different processor in any combination.
  • Embodiments of the present invention also provide a storage medium.
  • the above storage medium may be set to store program code for executing the steps of the method in Embodiment 2.
  • the foregoing storage medium may include, but not limited to, a USB flash drive, a Read-Only Memory (ROM), a Random Access Memory (RAM), a mobile hard disk, and a magnetic memory.
  • ROM Read-Only Memory
  • RAM Random Access Memory
  • a mobile hard disk e.g., a hard disk
  • magnetic memory e.g., a hard disk
  • the processor performs the steps of the method in Embodiment 2 according to the stored program code in the storage medium.
  • FIG. 5 is a structural block diagram of a question answering system provided according to a preferred embodiment of the present invention. As shown in FIG. 5, the system has four parts, a WEB maintenance server (equivalent to the above webpage maintenance server). , file server, interface server, storage server and terminal.
  • WEB maintenance server equivalent to the above webpage maintenance server.
  • the operation process is as follows:
  • the WEB maintenance server is used to maintain the required FAQs for single or batch import. After importing, the corresponding FAQ HTML format files are generated according to the pre-defined CSS templates. And upload a file server with external network access rights at the same time. According to the rules, the folder classification and the like are established.
  • the interface server obtains the database record ID according to the index and Combine the generated HTML format file storage address. Return to the client (equivalent to the above terminal), the client directly loads the HTML file to display.
  • the WEB maintenance server is used to maintain FAQ questions for various models, and is divided into a single addition and a batch import. After importing the database in batches, the notification is generated to generate an HTML file named with the database ID according to the specified CSS format. And upload the file server. In addition, you can maintain various FAQs in a single article, and support adding attachments such as pictures, videos, hyperlinks, etc.
  • the above file server supports regular backup files.
  • the above interface server set to provide interaction with the storage server. Use solr search to create data indexes at regular intervals.
  • FIG. 6 is a schematic diagram of a search process of an interface server according to a preferred embodiment of the present invention. As shown in FIG. 6, the process includes:
  • the IK Analyzer tool (which is an open source, Chinese word segmentation toolkit based on the Java language) handles the user problem;
  • the full-text search engine (Lucene) tool performs full-text search and filtering based on the index created by the FAQ library.
  • Related documents according to the highest score document to the FAQ library to match the answer, return the user answer.
  • the terminal side app provides a user search problem entry as a user input interface. Showcase multimedia answer pages and easy access.
  • FIG. 7 is a first schematic diagram of an interaction interface according to a preferred embodiment of the present invention, as shown in FIG.
  • FIG. 8 is a display result after the input interface of the battery is provided according to the preferred embodiment of the present invention. schematic diagram.
  • the FAQ displayed by the terminal can support the display of pictures and the like.
  • the hyperlink can also be supported.
  • the "Set-All-System Update” shown in FIG. 9 is set with a hyperlink, which can be Hyperlink to the terminal update setting interface, you can click "Settings - All - System Update” shown in Figure 9 when using, the interface can be directly jumped to the terminal update setting interface.
  • modules or steps of the present invention described above can be implemented by a general-purpose computing device that can be centralized on a single computing device or distributed across a network of multiple computing devices. Alternatively, they may be implemented by program code executable by the computing device such that they may be stored in the storage device by the computing device and, in some cases, may be different from the order herein.
  • the steps shown or described are performed, or they are separately fabricated into individual integrated circuit modules, or a plurality of modules or steps thereof are fabricated as a single integrated circuit module.
  • the invention is not limited to any specific combination of hardware and software.
  • a hypertext file of a FAQ corresponding to a search question may be loaded from a file server, and the loaded hypertext file is displayed; that is, a question and answer of the search problem is displayed by using a hypertext file form.
  • the answer to the search question can be visually displayed, and the user experience is better than the technical solution in which the FAQ is used only in the related art, so that the user experience of the terminal intelligent question answering system in the related art can be solved. Poor questions have improved the user experience.

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  • Engineering & Computer Science (AREA)
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  • Theoretical Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Mathematical Physics (AREA)
  • Data Mining & Analysis (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
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Abstract

L'invention concerne un système de questions-réponses, un procédé d'affichage de réponses et un terminal. Le système de questions-réponses comprend un serveur de fichiers (12) et un terminal (14). Le serveur de fichiers (12) est conçu pour stocker un document hypertexte pour les questions fréquentes (FAQ). Le terminal (14) est conçu pour : recevoir une question de recherche entrée par un utilisateur; charger, à partir du serveur de fichiers (12), le document hypertexte pour les FAQ correspondant à la question de recherche; et afficher le document hypertexte chargé. Le système résout le problème lié à la mauvaise expérience de l'utilisateur des systèmes terminaux de questions-réponses intelligents dans l'état de la technique, ce qui permet d'améliorer l'expérience de l'utilisateur.
PCT/CN2017/110240 2016-11-21 2017-11-09 Système de questions-réponses, procédé d'affichage de réponses et terminal Ceased WO2018090866A1 (fr)

Applications Claiming Priority (2)

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CN201611021908.6 2016-11-21
CN201611021908.6A CN108090060A (zh) 2016-11-21 2016-11-21 问答系统、问题答案的显示方法及终端

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Publication number Priority date Publication date Assignee Title
CN109919763A (zh) * 2019-01-28 2019-06-21 深圳壹账通智能科技有限公司 基于智能合约展示问答式文件的方法、装置及计算机设备

Citations (4)

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Publication number Priority date Publication date Assignee Title
CN1728134A (zh) * 2004-07-30 2006-02-01 国际商业机器公司 基于超文本的多语言网络信息搜索方法和系统
CN101529413A (zh) * 2006-10-26 2009-09-09 微软公司 Faq的自动生成器和更新器
CN101673285A (zh) * 2008-09-11 2010-03-17 因特伟特公司 用于生成动态帮助文档的方法和系统
US20140120513A1 (en) * 2012-10-25 2014-05-01 International Business Machines Corporation Question and Answer System Providing Indications of Information Gaps

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1728134A (zh) * 2004-07-30 2006-02-01 国际商业机器公司 基于超文本的多语言网络信息搜索方法和系统
CN101529413A (zh) * 2006-10-26 2009-09-09 微软公司 Faq的自动生成器和更新器
CN101673285A (zh) * 2008-09-11 2010-03-17 因特伟特公司 用于生成动态帮助文档的方法和系统
US20140120513A1 (en) * 2012-10-25 2014-05-01 International Business Machines Corporation Question and Answer System Providing Indications of Information Gaps

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