WO2022103247A2 - Système de service automatisé de restaurants - Google Patents

Système de service automatisé de restaurants Download PDF

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Publication number
WO2022103247A2
WO2022103247A2 PCT/KZ2021/000024 KZ2021000024W WO2022103247A2 WO 2022103247 A2 WO2022103247 A2 WO 2022103247A2 KZ 2021000024 W KZ2021000024 W KZ 2021000024W WO 2022103247 A2 WO2022103247 A2 WO 2022103247A2
Authority
WO
WIPO (PCT)
Prior art keywords
dishes
restaurant
orders
visitors
electronic
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/KZ2021/000024
Other languages
English (en)
Russian (ru)
Other versions
WO2022103247A3 (fr
Inventor
Жалоллиддин Абдусаламович ПУЛАТОВ
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of WO2022103247A2 publication Critical patent/WO2022103247A2/fr
Publication of WO2022103247A3 publication Critical patent/WO2022103247A3/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • the invention relates to public catering systems, in particular to restaurants of fast, high-quality and mass automated customer service.
  • this system will unify the relationship between customers and restaurants in terms of finding a convenient restaurant that meets the requirements of the client, accepting orders from the restaurant menu and remote payment, without wasting time on unnecessary waiting.
  • a known automated service system for visitors to a restaurant or cafe containing located in a public catering enterprise individual for visitors terminals equipped with tablets with interactive menus, made with the ability for visitors to select dishes and drinks using a stylus or a touch of a finger, as well as a server connected to the terminals by a wireless channel transfer of information with the ability to provide visitors with the information necessary for the formation of orders and individual packages of additional services, while the interactive menus are provided with visually understandable tips indicating the aspects of the order that are of interest to visitors, and the server is configured to plan purchases by a public catering enterprise, keep records and statistics with acceptance taking into account the tastes, needs and wishes of visitors (RU No. 53126 U1, 05/10/2006) .
  • This system does not allow tracking the entire process of order fulfillment due to the lack of a chef's terminal, and also does not allow to fully realize the capabilities of user microcomputers. In addition, in this the system does not have the possibility of dividing orders between several visitors sitting at the same table.
  • a multi-service automated service system for visitors to a restaurant or cafe including individual terminals for visitors, equipped with touch-controlled computers, made with the ability for visitors to select dishes and drinks by touching a finger or other object, while the server is made with the ability to plan purchases by a public catering enterprise, maintain accounting and statistics taking into account the tastes, needs and wishes of visitors, characterized by the presence of a special terminal for the cook, which allows him to track orders in real time and control their implementation (RU No. 104040 U1, 10.05.2011) .
  • the disadvantages of the known systems are determined by the need for visitors to have computer skills, as well as a limited range of tasks to be solved for servicing visitors and managing a public catering enterprise.
  • the problem to be solved by the invention is to create a system that provides a speed of service for visitors, a convenient interface for choosing dishes to order in advance, the ability to pay for orders remotely before visiting a restaurant.
  • the technical result achieved as a result of solving the problem is the creation of a system that makes it possible to simplify the process of controlling the distribution of dishes, improve the accuracy of this control and speed up the calculation of the cost of the dishes selected by the client.
  • the specified technical result is achieved by the proposed automated maintenance system restaurants, containing a computer with a data input device, displaying items by types of dishes in an electronic menu and with software for receiving orders from visitors and systematizing order data and monitoring order execution data.
  • the system includes a chef's interface designed for the interaction of the chef with the claimed system and serves for the chef to receive and edit up-to-date information about the dishes that can be ordered; obtaining information about orders , order management in terms of notification of order fulfillment or refusal to fulfill an order , about the deadline for order fulfillment .
  • the software of the system includes a function for the possibility of exchanging messages between visitors and with the administration of the restaurant, as well as an electronic book of complaints and suggestions for improving the quality of service.
  • the system includes an electronic application used by diners to complete an order by selecting desired dishes.
  • the electronic application includes the function of ordering meals, indicating the time of arrival and the number of people in the establishment.
  • the electronic application includes a banking interface in the form of a hardware/software module for wired or wireless access using the TCP/IP protocol. Description of the utility model with reference to figures.
  • FIG 1 shows a block diagram of the claimed system. Further embodiments of the system according to the present utility model will be described in detail with reference to the attached figures.
  • the automated restaurant service system contains a computer (1) with a device for entering data and displaying items by types of dishes in an electronic menu with software (software) for receiving orders from visitors and systematizing order data and monitoring order execution data.
  • the system additionally includes a chef's interface (2), which serves for the interaction of the chef with the claimed system in order to enable the chef to receive and edit up-to-date information about the dishes to be ordered; obtaining information about orders; order management in terms of notification of order fulfillment or refusal to fulfill an order, the deadline for order fulfillment.
  • the system also includes an electronic application (3) used by visitors (4) to complete an order by selecting the desired dishes.
  • the system software includes the function of the possibility of exchanging messages between visitors and with the administration of the restaurant, carried out through the application (3) of visitors (4), an electronic book of complaints and suggestions to improve the quality of service, as well as a function to control the time of execution of orders with the ability to view archived data for personnel control establishments.
  • the electronic application (3) includes the function of ordering dishes indicating the time of arrival and the number of people in the establishments, as well as the function of ordering dishes at home, delivered through couriers (5), or simply self-delivery through the windows (6) of dispensing dishes.
  • the electronic application (3) includes a banking interface (7) designed to make payments and receive information about the payment of orders.
  • the proposed restaurant service system works as follows.
  • the system is very easy and convenient to use.
  • the visitor (4) forms the order data using the electronic application (3) and touches the image of the assortment items on the screen of their smartphones.
  • the corresponding cell on the application (3) is activated, displaying information with data on the assortment and services in verbal-numerical form.
  • the client has the opportunity to identify himself and pay for the order in a non-cash form by using the banking interface (7) included in the electronic application (7) .
  • one or more chefs are notified about the appearance of a new order through the chef's interface (2), and they start cooking the dish if it is possible to prepare such a dish .
  • Order data from customer workstations is accumulated, systematized and displayed on the equipment of the administrator's computer (1), that the results of their monitoring are controlled, taken into account and displayed on the equipment of the administrator's workplace.
  • the use of interactive customer service provides assistance to the customer when placing an order, facilitates the selection process and leads to an expansion of the order volume. Minimization of the order formation time makes it possible to serve a larger number of visitors and increases the profits of the enterprise.

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne des systèmes de restauration collective, notamment des restaurants avec un service automatisé rapide, de qualité et à grande échelle des visiteurs. En outre, ce système permet d'unifier les relations entre les clients et les restaurants, notamment trouver un restaurant pratique convenant aux exigences du client, la prise de commandes sur le menu du restaurant et le paiement à distance, sans perdre de temps dans une attente inutile. Le but de la présente invention est de créer un système assurant la rapidité de service des visiteurs, une interface pratique pour le choix des plats pour une commande anticipée, la possibilité de payer à distance les commandes avant de se rendre au restaurant. Le résultat technique de la présente invention consiste en la création d'un système permettant de simplifier le processus de contrôle de distribution des plats, d'augmenter la précision de ce contrôle et d'accélérer le calcul du coûts des plats choisis par un client. L'invention concerne un système de service automatisé de restaurants, qui comprend un ordinateur avec un dispositif de saisie de données, de représentation d'articles sous forme de plats dans un menu électronique, et avec un logiciel de fonctions de prises de commandes depuis les visiteurs et de systématisation des données de la commande et de suivi des données d'exécution de la commande; le système comprend également une interface de cuisinier assurant l'interaction entre le cuisinier et ledit système, une application électronique utilisée par les visiteurs afin de réaliser la commande en choisissant les plats voulus, ainsi qu'une interface bancaire pur effectuer le paiement et obtenir des informations sur le paiement des commandes.
PCT/KZ2021/000024 2020-11-13 2021-11-12 Système de service automatisé de restaurants Ceased WO2022103247A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KZ20201030 2020-11-13
KZ2020/1030.2 2020-11-13

Publications (2)

Publication Number Publication Date
WO2022103247A2 true WO2022103247A2 (fr) 2022-05-19
WO2022103247A3 WO2022103247A3 (fr) 2022-06-30

Family

ID=81602682

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/KZ2021/000024 Ceased WO2022103247A2 (fr) 2020-11-13 2021-11-12 Système de service automatisé de restaurants

Country Status (1)

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WO (1) WO2022103247A2 (fr)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7685224B2 (en) * 2001-01-11 2010-03-23 Truelocal Inc. Method for providing an attribute bounded network of computers
US7680690B1 (en) * 2005-05-09 2010-03-16 Catalano Anthony B Intelligent menu ordering system
CN202230485U (zh) * 2011-09-28 2012-05-23 陈同 一种点菜传送装置
KR101417870B1 (ko) * 2013-10-31 2014-07-09 주식회사 엠피디엔지니어링 스마트폰을 이용한 음식주문 방법 및 시스템
US10467559B1 (en) * 2017-09-29 2019-11-05 Square, Inc. Order fulfillment and tracking systems and methods

Also Published As

Publication number Publication date
WO2022103247A3 (fr) 2022-06-30

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