BRPI0919091A2 - sistema de diálogo por voz com processo de evitação de rejeição. - Google Patents

sistema de diálogo por voz com processo de evitação de rejeição.

Info

Publication number
BRPI0919091A2
BRPI0919091A2 BRPI0919091A BRPI0919091A BRPI0919091A2 BR PI0919091 A2 BRPI0919091 A2 BR PI0919091A2 BR PI0919091 A BRPI0919091 A BR PI0919091A BR PI0919091 A BRPI0919091 A BR PI0919091A BR PI0919091 A2 BRPI0919091 A2 BR PI0919091A2
Authority
BR
Brazil
Prior art keywords
rejection
dialogue system
voice dialogue
avoidance process
avoidance
Prior art date
Application number
BRPI0919091A
Other languages
English (en)
Inventor
Guntbert Markefka
Klaus Dieter Liedke
Original Assignee
Deutsche Telekom Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Deutsche Telekom Ag filed Critical Deutsche Telekom Ag
Publication of BRPI0919091A2 publication Critical patent/BRPI0919091A2/pt

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
BRPI0919091A 2008-09-09 2009-08-06 sistema de diálogo por voz com processo de evitação de rejeição. BRPI0919091A2 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102008046431A DE102008046431A1 (de) 2008-09-09 2008-09-09 Sprachdialogsystem mit Reject-Vermeidungsverfahren
PCT/EP2009/005704 WO2010028723A1 (en) 2008-09-09 2009-08-06 Voice dialog system with reject avoidance process

Publications (1)

Publication Number Publication Date
BRPI0919091A2 true BRPI0919091A2 (pt) 2015-12-15

Family

ID=41137706

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0919091A BRPI0919091A2 (pt) 2008-09-09 2009-08-06 sistema de diálogo por voz com processo de evitação de rejeição.

Country Status (9)

Country Link
US (1) US9009056B2 (pt)
EP (1) EP2335240B8 (pt)
BR (1) BRPI0919091A2 (pt)
CA (1) CA2736274C (pt)
DE (1) DE102008046431A1 (pt)
ES (1) ES2513831T3 (pt)
MX (1) MX2011002548A (pt)
PL (1) PL2335240T3 (pt)
WO (1) WO2010028723A1 (pt)

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US11019207B1 (en) 2019-11-07 2021-05-25 Hithink Royalflush Information Network Co., Ltd. Systems and methods for smart dialogue communication
CN117171323A (zh) * 2023-09-15 2023-12-05 上海顺诠科技有限公司 真实多人应答情境下的生成式聊天机器人的系统及其方法

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Also Published As

Publication number Publication date
EP2335240B8 (en) 2014-09-24
DE102008046431A1 (de) 2010-03-11
ES2513831T3 (es) 2014-10-27
US9009056B2 (en) 2015-04-14
WO2010028723A1 (en) 2010-03-18
EP2335240A1 (en) 2011-06-22
CA2736274C (en) 2015-02-17
US20110178797A1 (en) 2011-07-21
CA2736274A1 (en) 2010-03-18
PL2335240T3 (pl) 2014-12-31
MX2011002548A (es) 2011-04-05
EP2335240B1 (en) 2014-07-16

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Legal Events

Date Code Title Description
B06F Objections, documents and/or translations needed after an examination request according art. 34 industrial property law
B06U Preliminary requirement: requests with searches performed by other patent offices: suspension of the patent application procedure
B11B Dismissal acc. art. 36, par 1 of ipl - no reply within 90 days to fullfil the necessary requirements