PL2335240T3 - System dialogu głosowego z procesem unikania odrzucenia - Google Patents

System dialogu głosowego z procesem unikania odrzucenia

Info

Publication number
PL2335240T3
PL2335240T3 PL09777704T PL09777704T PL2335240T3 PL 2335240 T3 PL2335240 T3 PL 2335240T3 PL 09777704 T PL09777704 T PL 09777704T PL 09777704 T PL09777704 T PL 09777704T PL 2335240 T3 PL2335240 T3 PL 2335240T3
Authority
PL
Poland
Prior art keywords
dialog system
avoidance process
voice dialog
reject
reject avoidance
Prior art date
Application number
PL09777704T
Other languages
English (en)
Inventor
Guntbert Markefka
Klaus Dieter Liedtke
Original Assignee
Deutsche Telekom Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Deutsche Telekom Ag filed Critical Deutsche Telekom Ag
Publication of PL2335240T3 publication Critical patent/PL2335240T3/pl

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
PL09777704T 2008-09-09 2009-08-06 System dialogu głosowego z procesem unikania odrzucenia PL2335240T3 (pl)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE102008046431A DE102008046431A1 (de) 2008-09-09 2008-09-09 Sprachdialogsystem mit Reject-Vermeidungsverfahren
EP09777704.9A EP2335240B8 (en) 2008-09-09 2009-08-06 Voice dialog system with reject avoidance process
PCT/EP2009/005704 WO2010028723A1 (en) 2008-09-09 2009-08-06 Voice dialog system with reject avoidance process

Publications (1)

Publication Number Publication Date
PL2335240T3 true PL2335240T3 (pl) 2014-12-31

Family

ID=41137706

Family Applications (1)

Application Number Title Priority Date Filing Date
PL09777704T PL2335240T3 (pl) 2008-09-09 2009-08-06 System dialogu głosowego z procesem unikania odrzucenia

Country Status (9)

Country Link
US (1) US9009056B2 (pl)
EP (1) EP2335240B8 (pl)
BR (1) BRPI0919091A2 (pl)
CA (1) CA2736274C (pl)
DE (1) DE102008046431A1 (pl)
ES (1) ES2513831T3 (pl)
MX (1) MX2011002548A (pl)
PL (1) PL2335240T3 (pl)
WO (1) WO2010028723A1 (pl)

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US11019207B1 (en) 2019-11-07 2021-05-25 Hithink Royalflush Information Network Co., Ltd. Systems and methods for smart dialogue communication
CN110795551A (zh) * 2019-11-07 2020-02-14 浙江同花顺智能科技有限公司 一种智能对话方法、装置以及相关设备

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Also Published As

Publication number Publication date
EP2335240B8 (en) 2014-09-24
MX2011002548A (es) 2011-04-05
CA2736274A1 (en) 2010-03-18
EP2335240B1 (en) 2014-07-16
ES2513831T3 (es) 2014-10-27
BRPI0919091A2 (pt) 2015-12-15
CA2736274C (en) 2015-02-17
WO2010028723A1 (en) 2010-03-18
EP2335240A1 (en) 2011-06-22
DE102008046431A1 (de) 2010-03-11
US9009056B2 (en) 2015-04-14
US20110178797A1 (en) 2011-07-21

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