BRPI1014133A2 - dispositivo de gravação para gravar segmentos de sessões de chamada através de uma rede voip, e, sistema e método para gravar sessões de chamada através de uma rede voip - Google Patents

dispositivo de gravação para gravar segmentos de sessões de chamada através de uma rede voip, e, sistema e método para gravar sessões de chamada através de uma rede voip

Info

Publication number
BRPI1014133A2
BRPI1014133A2 BRPI1014133A BRPI1014133A BRPI1014133A2 BR PI1014133 A2 BRPI1014133 A2 BR PI1014133A2 BR PI1014133 A BRPI1014133 A BR PI1014133A BR PI1014133 A BRPI1014133 A BR PI1014133A BR PI1014133 A2 BRPI1014133 A2 BR PI1014133A2
Authority
BR
Brazil
Prior art keywords
voip network
recording
over
recording call
call session
Prior art date
Application number
BRPI1014133A
Other languages
English (en)
Inventor
James Paul Ii Martin
Original Assignee
Calabrio Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Calabrio Inc filed Critical Calabrio Inc
Publication of BRPI1014133A2 publication Critical patent/BRPI1014133A2/pt
Publication of BRPI1014133B1 publication Critical patent/BRPI1014133B1/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1045—Proxies, e.g. for session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60—Network streaming of media packets
    • H04L65/75—Media network packet handling
    • H04L65/765—Media network packet handling intermediate
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2236—Quality of speech transmission monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Telephonic Communication Services (AREA)
BRPI1014133-2A 2009-06-15 2010-05-13 dispositivo de gravação para gravar segmentos de sessões de chamada através de uma rede voip, e, sistema e método para gravar sessões de chamada através de uma rede voip BRPI1014133B1 (pt)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US12/484834 2009-06-15
US12/484,834 US8422641B2 (en) 2009-06-15 2009-06-15 Distributed record server architecture for recording call sessions over a VoIP network
PCT/US2010/034742 WO2010147721A1 (en) 2009-06-15 2010-05-13 Distributed record server architecture for recording call sessions over a voip network

Publications (2)

Publication Number Publication Date
BRPI1014133A2 true BRPI1014133A2 (pt) 2016-04-12
BRPI1014133B1 BRPI1014133B1 (pt) 2021-02-09

Family

ID=43306458

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI1014133-2A BRPI1014133B1 (pt) 2009-06-15 2010-05-13 dispositivo de gravação para gravar segmentos de sessões de chamada através de uma rede voip, e, sistema e método para gravar sessões de chamada através de uma rede voip

Country Status (7)

Country Link
US (1) US8422641B2 (pt)
EP (1) EP2443815B1 (pt)
CN (1) CN102804744B (pt)
AU (1) AU2010260416B2 (pt)
BR (1) BRPI1014133B1 (pt)
IN (1) IN2012DN00317A (pt)
WO (1) WO2010147721A1 (pt)

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Also Published As

Publication number Publication date
EP2443815A4 (en) 2013-05-01
CN102804744B (zh) 2016-04-20
WO2010147721A1 (en) 2010-12-23
AU2010260416B2 (en) 2014-06-05
US8422641B2 (en) 2013-04-16
EP2443815A1 (en) 2012-04-25
AU2010260416A1 (en) 2012-01-19
BRPI1014133B1 (pt) 2021-02-09
IN2012DN00317A (pt) 2015-05-08
EP2443815B1 (en) 2014-06-25
CN102804744A (zh) 2012-11-28
US20100316199A1 (en) 2010-12-16

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Legal Events

Date Code Title Description
B06F Objections, documents and/or translations needed after an examination request according [chapter 6.6 patent gazette]
B06U Preliminary requirement: requests with searches performed by other patent offices: procedure suspended [chapter 6.21 patent gazette]
B15K Others concerning applications: alteration of classification

Free format text: A CLASSIFICACAO ANTERIOR ERA: H04M 3/00

Ipc: H04L 29/06 (2006.01), H04M 3/42 (2006.01), H04M 7/

B09A Decision: intention to grant [chapter 9.1 patent gazette]
B16A Patent or certificate of addition of invention granted [chapter 16.1 patent gazette]

Free format text: PRAZO DE VALIDADE: 10 (DEZ) ANOS CONTADOS A PARTIR DE 09/02/2021, OBSERVADAS AS CONDICOES LEGAIS.