CA2009937A1 - Systeme de commande pour la transmission telephonique de paroles et de donnees - Google Patents

Systeme de commande pour la transmission telephonique de paroles et de donnees

Info

Publication number
CA2009937A1
CA2009937A1 CA2009937A CA2009937A CA2009937A1 CA 2009937 A1 CA2009937 A1 CA 2009937A1 CA 2009937 A CA2009937 A CA 2009937A CA 2009937 A CA2009937 A CA 2009937A CA 2009937 A1 CA2009937 A1 CA 2009937A1
Authority
CA
Canada
Prior art keywords
data
signals
control
voice
control system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2009937A
Other languages
English (en)
Other versions
CA2009937C (fr
Inventor
Ronald A. Katz
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ronald A Katz Tech Licensing LP
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=23213022&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=CA2009937(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Individual filed Critical Individual
Publication of CA2009937A1 publication Critical patent/CA2009937A1/fr
Application granted granted Critical
Publication of CA2009937C publication Critical patent/CA2009937C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C15/00—Generating random numbers; Lottery apparatus
    • G07C15/005—Generating random numbers; Lottery apparatus with dispensing of lottery tickets
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C15/00—Generating random numbers; Lottery apparatus
    • G07C15/006—Generating random numbers; Lottery apparatus electronically
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/002—Details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored program
    • H04Q3/54508—Configuration, initialisation
    • H04Q3/54533—Configuration data, translation, passwords, databases
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored program
    • H04Q3/54541—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored program using multi-processor systems
    • H04Q3/5455—Multi-processor, parallelism, distributed systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored program
    • H04Q3/54575—Software application
    • H04Q3/54591—Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H04Q3/66—Traffic distributors
    • H04Q3/665—Circuit arrangements therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
    • A—HUMAN NECESSITIES
    • A63—SPORTS; GAMES; AMUSEMENTS
    • A63F—CARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
    • A63F3/00—Board games; Raffle games
    • A63F3/08—Raffle games that can be played by a fairly large number of people
    • A63F3/081—Raffle games that can be played by a fairly large number of people electric
    • A63F2003/082—Raffle games that can be played by a fairly large number of people electric with remote participants
    • A63F2003/086—Raffle games that can be played by a fairly large number of people electric with remote participants played via telephone, e.g. using a modem
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1309—Apparatus individually associated with a subscriber line, line circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091—CLI, identification of calling line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095—PIN / Access code, authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097—Numbering, addressing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106—Microprocessor, CPU
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1316—Service observation, testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13173—Busy signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13178—Control signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13256—Call screening
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1328—Call transfer, e.g. in PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1332—Logic circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1337—Operator, emergency services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13375—Electronic mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13376—Information service, downloading of information, 0800/0900 services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Databases & Information Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
CA002009937A 1989-02-21 1990-02-13 Systeme de commande pour la transmission telephonique de paroles et de donnees Expired - Lifetime CA2009937C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US312,792 1989-02-21
US07/312,792 US5073929A (en) 1988-05-16 1989-02-21 Voice-data telephonic control system

Publications (2)

Publication Number Publication Date
CA2009937A1 true CA2009937A1 (fr) 1990-08-21
CA2009937C CA2009937C (fr) 1996-06-11

Family

ID=23213022

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002009937A Expired - Lifetime CA2009937C (fr) 1989-02-21 1990-02-13 Systeme de commande pour la transmission telephonique de paroles et de donnees

Country Status (6)

Country Link
US (1) US5073929A (fr)
JP (1) JP2948253B2 (fr)
CA (1) CA2009937C (fr)
DE (1) DE4005365A1 (fr)
FR (2) FR2643526B1 (fr)
GB (1) GB2230403B (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5828734A (en) * 1985-07-10 1998-10-27 Ronald A. Katz Technology Licensing, Lp Telephone interface call processing system with call selectivity
US6157711A (en) * 1989-06-26 2000-12-05 Ronald A. Katz Technology Licensing, L.P. Multiple party telephone control system

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6678360B1 (en) 1985-07-10 2004-01-13 Ronald A. Katz Technology Licensing, L.P. Telephonic-interface statistical analysis system
US6449346B1 (en) 1985-07-10 2002-09-10 Ronald A. Katz Technology Licensing, L.P. Telephone-television interface statistical analysis system
US4845739A (en) 1985-07-10 1989-07-04 Fdr Interactive Technologies Telephonic-interface statistical analysis system
US5793846A (en) 1985-07-10 1998-08-11 Ronald A. Katz Technology Licensing, Lp Telephonic-interface game control system
US5359645A (en) 1985-07-10 1994-10-25 First Data Corporation Inc. Voice-data telephonic interface control system
US5835576A (en) 1985-07-10 1998-11-10 Ronald A. Katz Technology Licensing, L.P. Telephonic-interface lottery device
US5365575A (en) 1985-07-10 1994-11-15 First Data Resources Inc. Telephonic-interface lottery system
US20040071278A1 (en) 1985-07-10 2004-04-15 Ronald A. Katz Multiple format telephonic interface control system
US5898762A (en) 1985-07-10 1999-04-27 Ronald A. Katz Technology Licensing, L.P. Telephonic-interface statistical analysis system
US5187735A (en) * 1990-05-01 1993-02-16 Tele Guia Talking Yellow Pages, Inc. Integrated voice-mail based voice and information processing system
GB2251765B (en) * 1991-01-14 1995-03-08 Telsis Limited Interactive telephone announcement apparatus
US5528670A (en) * 1991-05-13 1996-06-18 Grapevine Software, Inc. Voice message-based administration system
US5289371A (en) * 1992-09-11 1994-02-22 Memorylink, Inc. System and method for routing data and communications
US5493608A (en) * 1994-03-17 1996-02-20 Alpha Logic, Incorporated Caller adaptive voice response system
AU2275495A (en) * 1994-03-31 1995-10-23 Citibank, N.A. Interactive voice response system
DE9412772U1 (de) * 1994-08-08 1995-03-30 electronic control gesellschaft für erfassungssysteme und gebäudeleittechnik mbH, 79244 Münstertal Telefonendgerät für die Datenerfassung sowie zum Steuern und Abfragen von elektrisch meßbaren Zuständen
US5546452A (en) * 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
US5918213A (en) * 1995-12-22 1999-06-29 Mci Communications Corporation System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products
US6519463B2 (en) 1996-02-28 2003-02-11 Tendler Cellular, Inc. Location based service request system
US7305243B1 (en) 1996-02-28 2007-12-04 Tendler Cellular, Inc. Location based information system
US7035384B1 (en) 1996-04-17 2006-04-25 Convergys Cmg Utah, Inc. Call processing system with call screening
US5867562A (en) * 1996-04-17 1999-02-02 Scherer; Gordon F. Call processing system with call screening
US5850428A (en) * 1996-07-17 1998-12-15 Day; Robert Allen Message management system and method
DE19707878B4 (de) * 1997-02-27 2007-02-08 Deutsche Telekom Ag Verfahren und Vorrichtung zur Übertragung von alphanumerischen Zeichen zwischen wenigstens zwei Telekommunikations-Endeinrichtungen
US6052122A (en) 1997-06-13 2000-04-18 Tele-Publishing, Inc. Method and apparatus for matching registered profiles
US5893111A (en) * 1997-06-13 1999-04-06 Sharon, Jr.; Paul A. Ad taking pagination information system
US5857193A (en) * 1997-06-13 1999-01-05 Sutcliffe; Andrew B. Centralized audiotext polling system
US6058367A (en) * 1997-06-13 2000-05-02 Tele-Publishing, Inc. System for matching users based upon responses to sensory stimuli
US6073105A (en) * 1997-06-13 2000-06-06 Tele-Publishing, Inc. Interactive personals online network method and apparatus
US6061681A (en) * 1997-06-30 2000-05-09 Movo Media, Inc. On-line dating service for locating and matching people based on user-selected search criteria
US5903630A (en) * 1997-06-30 1999-05-11 Movo Media, Inc. Method and apparatus for specifying alphanumeric information with a telephone keypad
US7062020B1 (en) 1998-06-08 2006-06-13 Convergys Cmg Utah Inc. System and apparatus for IVR port sharing
US6011844A (en) 1998-06-19 2000-01-04 Callnet Communications Point-of-presence call center management system
US6324276B1 (en) 1999-02-12 2001-11-27 Telera, Inc. Point-of-presence call center management system
US5987101A (en) * 1999-03-22 1999-11-16 At&T Corp. Method and apparatus for determining a caller's odds for winning a lottery based on caller history
US6011835A (en) * 1999-03-22 2000-01-04 At&T Corp Method and apparatus for determining a caller's eligibility for a lottery and advising lottery winner during a same call
US6016338A (en) * 1999-03-22 2000-01-18 At&T Corp. Lottery method and apparatus having a tiered prize scheme
US6273816B1 (en) 1999-03-22 2001-08-14 At&T Corp Method and apparatus for rewarding groups of communication service users
US7536002B1 (en) 1999-07-09 2009-05-19 Jpmorgan Chase Bank, National Association System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data
US6700972B1 (en) 1999-08-25 2004-03-02 Verizon Corporate Services Group Inc. System and method for processing and collecting data from a call directed to a call center
DE19946580A1 (de) * 1999-09-29 2001-04-12 Deutsche Telekom Ag Automatisches Informations- und Bestellsystem
US7502453B1 (en) 2000-08-02 2009-03-10 Cox Communications, Inc. Automated event ordering system and method
US6820802B2 (en) 2001-02-27 2004-11-23 American Express Travel Related Services Company, Inc. Online card activation system and method
US7110525B1 (en) 2001-06-25 2006-09-19 Toby Heller Agent training sensitive call routing system
US7023979B1 (en) 2002-03-07 2006-04-04 Wai Wu Telephony control system with intelligent call routing
US7372952B1 (en) 2002-03-07 2008-05-13 Wai Wu Telephony control system with intelligent call routing
US6862343B1 (en) 2002-03-27 2005-03-01 West Corporation Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network
US7403967B1 (en) 2002-06-18 2008-07-22 West Corporation Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction
US9818136B1 (en) 2003-02-05 2017-11-14 Steven M. Hoffberg System and method for determining contingent relevance
US7676034B1 (en) 2003-03-07 2010-03-09 Wai Wu Method and system for matching entities in an auction
US8155297B1 (en) 2003-12-02 2012-04-10 Jpmorgan Chase Bank System and method for providing call-back options
US7415267B2 (en) 2003-12-15 2008-08-19 Jp Morgan Chase Bank Methods and systems for managing call reports for the financial services industry
US8874477B2 (en) 2005-10-04 2014-10-28 Steven Mark Hoffberg Multifactorial optimization system and method
US8300798B1 (en) 2006-04-03 2012-10-30 Wai Wu Intelligent communication routing system and method
EP3215637B1 (fr) 2014-11-03 2019-07-03 F. Hoffmann-La Roche AG Procedes et marqueurs pour la prediction de l'efficacite du traitement avec les agonistes d' ox40

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US5828734A (en) * 1985-07-10 1998-10-27 Ronald A. Katz Technology Licensing, Lp Telephone interface call processing system with call selectivity
US5974120A (en) * 1985-07-10 1999-10-26 Ronald A. Katz Technology Licensing, L.P. Telephone interface call processing system with call selectivity
US6157711A (en) * 1989-06-26 2000-12-05 Ronald A. Katz Technology Licensing, L.P. Multiple party telephone control system

Also Published As

Publication number Publication date
DE4005365A1 (de) 1990-08-23
JPH02298158A (ja) 1990-12-10
CA2009937C (fr) 1996-06-11
FR2733109A1 (fr) 1996-10-18
GB2230403A (en) 1990-10-17
US5073929A (en) 1991-12-17
FR2733109B1 (fr) 1998-03-06
GB9003765D0 (en) 1990-04-18
FR2643526A1 (fr) 1990-08-24
GB2230403B (en) 1993-07-07
JP2948253B2 (ja) 1999-09-13
FR2643526B1 (fr) 1996-08-14

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