CA2103853C - Distributeur d'appels automatique a connexions controlees par l'agent - Google Patents

Distributeur d'appels automatique a connexions controlees par l'agent Download PDF

Info

Publication number
CA2103853C
CA2103853C CA 2103853 CA2103853A CA2103853C CA 2103853 C CA2103853 C CA 2103853C CA 2103853 CA2103853 CA 2103853 CA 2103853 A CA2103853 A CA 2103853A CA 2103853 C CA2103853 C CA 2103853C
Authority
CA
Canada
Prior art keywords
calls
agent
call
particular agent
distributor
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA 2103853
Other languages
English (en)
Other versions
CA2103853A1 (fr
Inventor
John P. Lenihan
Roger A. Sumner
Thomas S. Holtaway
Daniel F. Baker
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Rockwell International Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rockwell International Corp filed Critical Rockwell International Corp
Publication of CA2103853A1 publication Critical patent/CA2103853A1/fr
Application granted granted Critical
Publication of CA2103853C publication Critical patent/CA2103853C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13213—Counting, timing circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1325—Priority service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13251—Restricted service, class of service

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
CA 2103853 1992-08-11 1993-08-11 Distributeur d'appels automatique a connexions controlees par l'agent Expired - Fee Related CA2103853C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US92886192A 1992-08-11 1992-08-11
US928,861 1992-08-11

Publications (2)

Publication Number Publication Date
CA2103853A1 CA2103853A1 (fr) 1994-02-12
CA2103853C true CA2103853C (fr) 2003-05-06

Family

ID=25456898

Family Applications (1)

Application Number Title Priority Date Filing Date
CA 2103853 Expired - Fee Related CA2103853C (fr) 1992-08-11 1993-08-11 Distributeur d'appels automatique a connexions controlees par l'agent

Country Status (3)

Country Link
JP (1) JP2974892B2 (fr)
CA (1) CA2103853C (fr)
GB (1) GB2270234B (fr)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5742675A (en) * 1995-09-26 1998-04-21 Telefonaktiebolaget Lm Ericsson Method and apparatus for automatically distributing calls to available logged-in call handling agents
JPH1023161A (ja) * 1996-07-08 1998-01-23 Nec Corp 自動発信呼分配制御方式
JPH1117815A (ja) * 1997-06-24 1999-01-22 Matsushita Electric Ind Co Ltd 自動着信装置

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS61184035A (ja) * 1985-02-08 1986-08-16 Nec Corp Ａｃｄ機能付構内用自動交換機
JP2680340B2 (ja) * 1988-04-04 1997-11-19 日本電信電話株式会社 交換機システム
JP2732589B2 (ja) * 1988-06-28 1998-03-30 株式会社東芝 中継台閉塞方式
JPH02261251A (ja) * 1989-03-31 1990-10-24 Nec Eng Ltd 局線中継台付加装置
US5001710A (en) * 1989-10-24 1991-03-19 At&T Bell Laboratories Customer programmable automated integrated voice/data technique for communication systems

Also Published As

Publication number Publication date
CA2103853A1 (fr) 1994-02-12
GB2270234B (en) 1996-04-24
JP2974892B2 (ja) 1999-11-10
JPH06343099A (ja) 1994-12-13
GB9316544D0 (en) 1993-09-29
GB2270234A (en) 1994-03-02

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed