CA2270820C - Systeme de communications et methode d'emploi - Google Patents

Systeme de communications et methode d'emploi Download PDF

Info

Publication number
CA2270820C
CA2270820C CA 2270820 CA2270820A CA2270820C CA 2270820 C CA2270820 C CA 2270820C CA 2270820 CA2270820 CA 2270820 CA 2270820 A CA2270820 A CA 2270820A CA 2270820 C CA2270820 C CA 2270820C
Authority
CA
Canada
Prior art keywords
agent
agents
communications
goals
telephone
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA 2270820
Other languages
English (en)
Other versions
CA2270820A1 (fr
Inventor
Deborah L. Pinard
Eliana M. O. Peres
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Networks Corp
Original Assignee
Mitel Knowledge Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Knowledge Corp filed Critical Mitel Knowledge Corp
Publication of CA2270820A1 publication Critical patent/CA2270820A1/fr
Application granted granted Critical
Publication of CA2270820C publication Critical patent/CA2270820C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored program
    • H04Q3/54508—Configuration, initialisation
    • H04Q3/54525—Features introduction
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored program
    • H04Q3/54575—Software application
    • H04Q3/54583—Software development, e.g. procedural, object oriented, software generation, software testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1305—Software aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13057—Object-oriented software
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13179—Fax, still picture
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1318—Ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1324—Conference call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1326—Consultation call, broker's call, call hold, toggling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13292—Time division multiplexing, TDM
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13405—Dual frequency signaling, DTMF

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
CA 2270820 1998-05-05 1999-05-03 Systeme de communications et methode d'emploi Expired - Lifetime CA2270820C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9809601.9 1998-05-05
GB9809601A GB2337176B (en) 1998-05-05 1998-05-05 Communications system and method

Publications (2)

Publication Number Publication Date
CA2270820A1 CA2270820A1 (fr) 1999-11-05
CA2270820C true CA2270820C (fr) 2004-07-20

Family

ID=10831495

Family Applications (1)

Application Number Title Priority Date Filing Date
CA 2270820 Expired - Lifetime CA2270820C (fr) 1998-05-05 1999-05-03 Systeme de communications et methode d'emploi

Country Status (3)

Country Link
CA (1) CA2270820C (fr)
DE (1) DE19920692B4 (fr)
GB (2) GB2389994B (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6968368B2 (en) * 2001-09-28 2005-11-22 Rockwell Electronic Commerce Technologies, Llc Streaming announcements to agents of an ACD

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU6372886A (en) * 1985-08-28 1987-03-24 Soto, J.M. Distributed switching telecommunications system
US4837798A (en) * 1986-06-02 1989-06-06 American Telephone And Telegraph Company Communication system having unified messaging
CA2119085C (fr) * 1994-03-15 2002-01-15 Mitel Corporation Systeme de communication adaptatif
GB2311188B (en) * 1996-03-11 2000-02-16 Mitel Corp Call routing in a communication system
GB2328831B (en) * 1997-08-26 2002-05-15 Mitel Corp Dynamic communication groups

Also Published As

Publication number Publication date
GB9809601D0 (en) 1998-07-01
DE19920692A1 (de) 1999-11-11
GB0319237D0 (en) 2003-09-17
DE19920692B4 (de) 2007-03-15
GB2389994B (en) 2004-02-11
GB2389994A (en) 2003-12-24
GB2337176B (en) 2003-12-24
CA2270820A1 (fr) 1999-11-05
GB2337176A (en) 1999-11-10

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Effective date: 20190503