CA2303840A1 - Systeme et procede permettant d'integrer un vocal-sur-reseau a la telephonie traditionnelle - Google Patents

Systeme et procede permettant d'integrer un vocal-sur-reseau a la telephonie traditionnelle Download PDF

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Publication number
CA2303840A1
CA2303840A1 CA002303840A CA2303840A CA2303840A1 CA 2303840 A1 CA2303840 A1 CA 2303840A1 CA 002303840 A CA002303840 A CA 002303840A CA 2303840 A CA2303840 A CA 2303840A CA 2303840 A1 CA2303840 A1 CA 2303840A1
Authority
CA
Canada
Prior art keywords
voice
call
network
telephony
message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002303840A
Other languages
English (en)
Inventor
Patrick K. Brady
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2303840A1 publication Critical patent/CA2303840A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

L'invention concerne un serveur de liaison (105a, 105b) qui est ajouté à un système de télécommunications traditionnel afin de permettre l'intégration transparente du vocal-sur-réseau (VON) à la téléphonie traditionnelle. Le serveur de liaison accepte des appels téléphoniques traditionnels et des appels vocal-sur-réseau et peut distribuer les appels depuis une liste d'attente. Il comprend une carte vocale et un appareil de transmission par réseau permettant d'acquérir des données VON et soit de les convertir en données téléphoniques pour transmettre les appels à un autocommutateur privé (104a, 104b) soit de transmettre les appels directement à un PC.
CA002303840A 1997-09-18 1998-09-18 Systeme et procede permettant d'integrer un vocal-sur-reseau a la telephonie traditionnelle Abandoned CA2303840A1 (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US5928597P 1997-09-18 1997-09-18
US60/059,285 1997-09-18
PCT/US1998/019715 WO1999020032A1 (fr) 1997-09-18 1998-09-18 Systeme et procede permettant d'integrer un vocal-sur-reseau a la telephonie traditionnelle

Publications (1)

Publication Number Publication Date
CA2303840A1 true CA2303840A1 (fr) 1999-04-22

Family

ID=22022009

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002303840A Abandoned CA2303840A1 (fr) 1997-09-18 1998-09-18 Systeme et procede permettant d'integrer un vocal-sur-reseau a la telephonie traditionnelle

Country Status (3)

Country Link
EP (1) EP1038385A1 (fr)
CA (1) CA2303840A1 (fr)
WO (1) WO1999020032A1 (fr)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE19824161A1 (de) * 1998-05-29 1999-12-02 Siemens Ag Verfahren und Telekommunikationsnetz zum Austausch von Daten zwischen mindestens zwei Nebenstellenanlagen
WO2001035617A2 (fr) * 1999-10-29 2001-05-17 Telera, Inc. Reseau intelligent virtuel pour des services d'interaction d'utilisateur
DE10191530T1 (de) * 2000-04-06 2002-10-24 Arialphone Llc Ohrhörerkommunikationssystem
EP1374544A2 (fr) * 2000-11-28 2004-01-02 Nortel Networks Limited Composant de traitement d'appels telephoniques sur internet
FR2824980B1 (fr) * 2001-05-15 2004-08-06 C3T Procede et dispositif de gestion de communication multimedia
DE10134925A1 (de) * 2001-07-18 2003-02-13 Tenovis Gmbh & Co Kg Verfahren zum Betrieb einer IP-Telekommunikationsanlage und IP-Telekommunikationsanlage
DE102004061512A1 (de) * 2004-12-16 2006-06-29 Deutsche Telekom Ag Verfahren, Vorrichtung und Routing-Maschine zum automatisierten Ermitteln einer Bearbeitungsinstanz

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE69325024D1 (de) * 1992-06-25 1999-06-24 Apropos Technology Inc Anrufverteiler
US5546452A (en) * 1995-03-02 1996-08-13 Geotel Communications Corp. Communications system using a central controller to control at least one network and agent system
US5610910A (en) * 1995-08-17 1997-03-11 Northern Telecom Limited Access to telecommunications networks in multi-service environment

Also Published As

Publication number Publication date
EP1038385A1 (fr) 2000-09-27
WO1999020032A1 (fr) 1999-04-22

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Legal Events

Date Code Title Description
FZDE Discontinued