EP1274221A1 - Verfahrensweise und Vorrichtung zur die Hilfe der interpersonnelle Kommunikation - Google Patents

Verfahrensweise und Vorrichtung zur die Hilfe der interpersonnelle Kommunikation Download PDF

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Publication number
EP1274221A1
EP1274221A1 EP02291618A EP02291618A EP1274221A1 EP 1274221 A1 EP1274221 A1 EP 1274221A1 EP 02291618 A EP02291618 A EP 02291618A EP 02291618 A EP02291618 A EP 02291618A EP 1274221 A1 EP1274221 A1 EP 1274221A1
Authority
EP
European Patent Office
Prior art keywords
translator
client
communication
voice
message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP02291618A
Other languages
English (en)
French (fr)
Inventor
Vincent Mineur
Gaby Gargan
Andr- Laot
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
France Telecom SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom SA filed Critical France Telecom SA
Publication of EP1274221A1 publication Critical patent/EP1274221A1/de
Withdrawn legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/567—Multimedia conference systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components

Definitions

  • the present invention relates to a method and a device for assisting with the interpersonal communication, as well as a telecommunications system incorporating such a device.
  • It relates to methods and systems for providing services specific to users of a telecommunications system.
  • interpersonal communication is meant within the meaning of this invention the communication between at least two natural persons, that is to say human beings as opposed to the communication of data between machines, computers for example.
  • the communication in question here is in particular an oral communication.
  • the teaching of the invention includes applications in which all or part of the exchanges messages between people participating in the communication can consist of sending electronic documents and / or files containing data of any kind.
  • the invention aims to attenuate the difficulties of communication between people using different languages to express themselves.
  • languages we here means living languages (written and / or spoken languages), not to confuse with computer languages.
  • An object of the present invention is to overcome the drawbacks of the art above mentioned.
  • the translator is preferably also a person physical (hereinafter called translator operator), although it can also be a machine (typically a computer controlled by an ad-hoc program) suitable for translating a voice message.
  • the translator operator preferably also a person physical (hereinafter called translator operator), although it can also be a machine (typically a computer controlled by an ad-hoc program) suitable for translating a voice message.
  • Establishing communication through the voice spaces of a messaging entity voice allows to isolate from each other the exchange of messages between respective customers and the translating operator. In this way, the client recipient receives, with a slight delay, a translation of the voice message original, without the recipient client being bothered by the wording of this translation by the translator and, conversely, without the translator being embarrassed by the words of the recipient client.
  • the invention also relates to a telecommunications system, in particular a public or private wired telecommunications system and / or radio based on a telephone or videophone network, a network of radiocommunications with mobiles and / or a data network, comprising user terminals, and a device as defined above linked to terminal audits via message routing equipment.
  • a telecommunications system in particular a public or private wired telecommunications system and / or radio based on a telephone or videophone network, a network of radiocommunications with mobiles and / or a data network, comprising user terminals, and a device as defined above linked to terminal audits via message routing equipment.
  • the invention is based on a particular use of an entity of EMV voicemail, consisting of establishing a mode communication half-duplex (or “Half-Duplex” in English) between terminals of different people, via voice spaces selectively associated with these people.
  • Voice spaces of the EMV entity are selectively associated with people including in particular users of the telecommunications (hereinafter called customers) and in addition operators translators.
  • a voicemail space is assigned by permanence to each of these people.
  • one or more voice spaces can be dynamically assigned to these people when establishing communication.
  • terminal T1 and terminal T2 are terminals associated with two respective clients
  • terminal T3 is a terminal associated with a translator operator.
  • terminal means telecommunications system terminal equipment, allowing a system user to receive and transmit data of all kinds (data, audio and / or video).
  • data can be extensions telephones, cellphones, cordless portable telephones associated with a base (for example DECT telephones), a computer, a personal digital assistant (or PDA from English “Personal Digital Assistant ”), etc.
  • voice spaces of a voice messaging entity By communication in half-duplex mode, via voice spaces of a voice messaging entity is understood, within the meaning of the present invention, an exchange of voice messages between people who are associated vocal spaces, according to which, to "speak", a user (hereinafter the recipient client) files a voice message in the voice space associated with one or more other people (hereinafter the recipient clients), and according to which, to "listen”, a recipient client consult (that is to say listen) the voice message thus deposited in his space associated vocal.
  • users and translator can simultaneously access, respectively for consultation and deposit, the space associated voice of the translator to automatically listen to messages translated even if their translation is not fully completed.
  • FIG. 2 shows an ST device according to the invention.
  • This device belongs to a telecommunications system to which terminals T1 to T3 also belong. It includes the messaging entity EMV voice above. It also includes a unit for establishing UEC communication to establish communication between terminals, such as T1 to T3, via voice spaces of the EMV entity, such as EV1 to EV3 respectively.
  • the ST device finally includes a management unit UG to manage the EMV voicemail entity in response to actions of people participating in communication via their terminals respectively.
  • each person To access its associated voice space (s), each person, client or translator operator, performs specific actions the human-machine interface specific to its terminal.
  • the person In the case of a telephone, the person can enter commands through the telephone keypad, or enter voice commands that are recognized and interpreted by a voice recognition device of the EMV entity.
  • the person In in the case of a computer or personal digital assistant, the person between commands via the terminal keyboard, mouse, a touch screen or similar.
  • the operation of the EMV entity has no particularities notable, in that it has the usual functionality of a Voice Messaging.
  • appropriate commands allow users to drop voice messages into the voice spaces of the EMV entity, to consult voice messages deposited in their space associated voice, to go back or jump forward when reading a message, listening again, saving or deleting messages deposited in their associated voice space, etc.
  • the voice messaging entity presents, among other things, the particularity of having vocal spaces simultaneously accessible for deposit and consultation by several users.
  • a continuous listening mode can also be set artwork. Other particularities relating to the management of the EMV entity according to the invention will appear later.
  • This procedure is implemented by the UEC unit of the ST device, here at the initiative of the user of the terminal T1.
  • the user of the terminal T1 is a first customer expressing himself, for example, French, who wishes to communicate with the user of the T2 terminal, who is a second client speaking for example in English.
  • the first customer wish to benefit from a communication aid with the second client, who is provided by the telecommunications system operator in the form a translation service.
  • the first customer then enters orders via his T1 terminal to transmit a communication establishment request 31.
  • This request takes the form of a RECT1 @ ST message which is transmitted by the terminal T1 to the ST device via the transmission means of the telecommunications.
  • This message contains parameters such as identifier of the terminal T2 of the second client (for example a number of telephone if it is a telephone, an Internet Protocol (IP) address if is a computer, etc.), the language of the message to be translated, and that in which must be translated, etc.
  • IP Internet Protocol
  • the device ST performs a procedure establishing communication 32 in order to establish communication between the terminal T1 of the first client, terminal T2 of the second client, and terminal T3 of a translator operator who is a competent operator for the translation of messages from French to English, and in general also from English to French.
  • the translator operator is selected from a plurality of available translator operators, according to selection criteria contained in request 31 as parameters of the REG1 @ ST message.
  • Identifiers telephone number, IP address, or other
  • Operator information translators are also saved in the database (by example of information on their availability, on the language (s) they can translate in their technical area (s) in which or in which they are the most experienced, etc.).
  • the procedure 32 includes the sending by the device ST of a message RECST @ T2 is a RECST @ T3 message intended respectively for terminals T2 and T3 in order to establish communication with them.
  • the terminal T2 and terminal T3 When they are ready for communication, the terminal T2 and terminal T3 respond to the transmission of these messages by sending acknowledgment messages to the ST device ART2 @ ST and ART3 @ ST respectively.
  • the ST device sends an acknowledgment message to the terminal T1 ARST @ T1, which establishes communication 33 between terminals T1, T2 and T3 via the EV1, EV2 and EV3 voice spaces selectively associated with the first client, the second client, and the translator operator respectively.
  • the EMV voice messaging entity is then managed by the management unit ST device MU, during communication, in response to actions from the first and second client as well as the translator operator via their terminals T1, T2 and T3 respectively. It is a communication in half-duplex mode via the voice spaces EV1, EV2, and EV3 of the EMV entity through which the first and the second client exchange voice messages by through the EV3 voice space associated with the translator operator in order to allow the latter to translate the voice messages and to deposit the voice messages in the voice space associated with a client terminal recipient.
  • the first customer wishes to issue a voice message to the second client. Therefore, the first customer is subsequently called the destination client and the second client is called the client recipient. Thanks to the UG management unit, the recipient client deposits the message in the voice space EV3 of the translator operator. The latter deals with voice message by reading it in its associated EV3 voice space.
  • the treatment includes in the example a translation of this voice message from French to English.
  • the EMV entity allows the translator operator to process this voice message by segment.
  • segment of a voice message we mean meaning of the present invention part of the message which presents a unity grammatical or semantic, for example. This may include a sentence, or a portion of a sentence, or a set of related sentences between them by their informational content.
  • Voicemail segments are separated by ad-hoc marks ("LABEL" in English). He can in particular, markers inserted by the recipient client via their terminal, for example by pressing a key or a combination of keys appropriate during the voice message statement.
  • LABEL ad-hoc marks
  • He can in particular, markers inserted by the recipient client via their terminal, for example by pressing a key or a combination of keys appropriate during the voice message statement.
  • listening mode in permanent flow listening by the recipient of a segment partially translated is possible. The size of the segment then varies from 0 seconds to time total covering the duration of a message.
  • markers can also be markers automatically generated, for example each time the message contains a break (a blank) of significant duration.
  • it is nevertheless of markers inserted in the voice message at the operator's initiative translator, in response to appropriate actions taken by the latter via its terminal (such as pressing a key or a combination of keys).
  • the translator operation can thus define the break between the segments itself of the message.
  • This segmentation, or division into segments of the voice message to translate allows the translator operator to simplify his work. She allows him in addition to go back by positioning itself automatically on a marker separating two consecutive segments of the message.
  • the translator operator then deposits over the water, either global, either by segments or by group of segments, a message (below translated message) corresponding to the translation in another language (here English) of the processed message, in the voice space EV2 associated with the terminal T2 of the recipient client.
  • a message below translated message
  • the message translated is also deposited in the voice space EV1 associated with the terminal T1 of the client recipient. This allows the latter to verify that the translated message has delivered to the recipient client. It also allows him, in some case, check the consistency of the translation with the original message (if however, his linguistic knowledge allows him to verify this).
  • the management unit UG allows then the recipient client to read the translated message by accessing their space associated voice EV2 from its terminal T2.
  • Each voice space includes several zones, including at least one drop-off zone and one consultation zone.
  • the same space can alternatively be a drop-off area or consultation but there is no overlap between the recorded messages on these areas.
  • the translator is the only speaker able to control intercommunication between these areas.
  • the invention has been described above in a relatively simple example, by showing that the means of establishing communication allow to establish a so-called "bi-personal" communication or communication individual, i.e. communication between two clients and at least one translator operator.
  • a so-called "bi-personal" communication or communication individual i.e. communication between two clients and at least one translator operator.
  • one of the two clients plays successively the role of recipient client and recipient client, and the other successively plays the role of recipient client and client, respectively sender.
  • Receiving and receiving clients do not access for consultation than translation. However, in some cases, they may hear the voice of their correspondent. They must use keys control of their respective terminals.
  • the means of establishing communication allow also to establish a so-called "mono-personal" communication, that is to say a communication between one and only one client and at least one translator operator, said client successively playing the role of destination client and client recipient.
  • This configuration allows the customer to prepare a real oral conversation, obtaining in advance a translation of the sentences he plans to tell their interlocutor (s).
  • the means of establishing communication also allow to establish a "multi-personal" communication or group communication, i.e. communication between more than two clients and at least one translator operator.
  • a "multi-personal" communication or group communication i.e. communication between more than two clients and at least one translator operator.
  • one of customers successively plays the role of destination client and client recipient and the others successively play the role, respectively, of recipient clients and / or recipient clients.
  • the means of establishing the communication allow to establish a communication in which participate in addition, several translator operators associated with these respective languages.
  • Figure 4 schematically shows a system of telecommunications incorporating an ST device for the implementation of process according to the invention.
  • the telecommunications system includes terminals T1, T2 and T3.
  • the terminal T1 is a mobile telephone
  • the terminal T2 is a computer with a modem
  • terminal T3 is a phone.
  • the ST device is connected to terminals T1 to T3 via equipment routing of messages respectively referenced ER1, ER2 and ER3 in The example.
  • ER1 equipment is connected to fixed equipment in a network of radio communications with mobiles 43 such as GSM (“Global System for Mobile communication ”) or UMTS (" Universal Mobile Telecommunication System ”) and in particular to a base station 45 coupled to an antenna 46 to provide the radio interface with the T1 terminal.
  • ER2 and ER3 equipment are for example connected to the equipment of a telephone network 41 such than the switched telephone network (PSTN), and in addition to the equipment of a data network 42 such as the Internet.
  • PSTN switched telephone network
  • the ST device is also connected to a database BD in which are stored the identifiers of the translating operators of the above-mentioned plurality of translator operators, as well as data relating to their availability, the language (s) they can translate, their field (s) intervention (in particular the technical subjects on which they are more particularly competent, etc.) and more generally all data necessary for the operation of the device.
  • a database BD in which are stored the identifiers of the translating operators of the above-mentioned plurality of translator operators, as well as data relating to their availability, the language (s) they can translate, their field (s) intervention (in particular the technical subjects on which they are more particularly competent, etc.) and more generally all data necessary for the operation of the device.
  • the device ST is also connected to a data network 44, such as a IP network (“Internet Protocol”) for example, for exchanging data with other equipment, particularly for billing the service.
  • a data network 44 such as a IP network (“Internet Protocol”) for example, for exchanging data with other equipment, particularly for billing the service.
  • IP network Internet Protocol
  • the ST device and the message routing equipment ER1, ER2, ER3 are produced respectively as a service control point and as access points to the service of a smart grid system telecommunications.
  • the ST device and the equipment message routing ER1, ER2, ER3 are carried out respectively as as a computer server and as a public or private switch of the telecommunications system.

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  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
EP02291618A 2001-07-04 2002-06-28 Verfahrensweise und Vorrichtung zur die Hilfe der interpersonnelle Kommunikation Withdrawn EP1274221A1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FR0108885A FR2827106B1 (fr) 2001-07-04 2001-07-04 Procede et dispositif d'aide a la communication interpersonnelle, et systeme de telecommunications incorporant un tel dispositif
FR0108885 2001-07-04

Publications (1)

Publication Number Publication Date
EP1274221A1 true EP1274221A1 (de) 2003-01-08

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EP02291618A Withdrawn EP1274221A1 (de) 2001-07-04 2002-06-28 Verfahrensweise und Vorrichtung zur die Hilfe der interpersonnelle Kommunikation

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EP (1) EP1274221A1 (de)
FR (1) FR2827106B1 (de)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7613452B2 (en) 2003-05-06 2009-11-03 Joseph Allen Pence System and method for providing communications services

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0449230A2 (de) * 1990-03-27 1991-10-02 Hitachi, Ltd. Übersetzungsverfahren und -system zur Àœbertragung zwischen zwei Sprechern mit unterschiedlicher Sprache
US5524137A (en) * 1993-10-04 1996-06-04 At&T Corp. Multi-media messaging system
WO1999003253A1 (en) * 1997-07-11 1999-01-21 Telefonaktiebolaget Lm Ericsson Method and device using mobile telephones
EP1014277A1 (de) * 1998-12-22 2000-06-28 Nortel Networks Corporation Kommunikationssysteme und Kommunikationsverfahren mit automatischer Sprachidentifizierung

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0449230A2 (de) * 1990-03-27 1991-10-02 Hitachi, Ltd. Übersetzungsverfahren und -system zur Àœbertragung zwischen zwei Sprechern mit unterschiedlicher Sprache
US5524137A (en) * 1993-10-04 1996-06-04 At&T Corp. Multi-media messaging system
WO1999003253A1 (en) * 1997-07-11 1999-01-21 Telefonaktiebolaget Lm Ericsson Method and device using mobile telephones
EP1014277A1 (de) * 1998-12-22 2000-06-28 Nortel Networks Corporation Kommunikationssysteme und Kommunikationsverfahren mit automatischer Sprachidentifizierung

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7613452B2 (en) 2003-05-06 2009-11-03 Joseph Allen Pence System and method for providing communications services
US7929682B2 (en) 2003-05-06 2011-04-19 Palus A31, Llc System and method for providing communications services
US7970108B2 (en) 2003-05-06 2011-06-28 Palus A31, Llc System and method for providing communications services

Also Published As

Publication number Publication date
FR2827106B1 (fr) 2003-12-05
FR2827106A1 (fr) 2003-01-10

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