EP1296103A2 - Méthode de dépannage pour appareil de chauffage - Google Patents

Méthode de dépannage pour appareil de chauffage Download PDF

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Publication number
EP1296103A2
EP1296103A2 EP02020728A EP02020728A EP1296103A2 EP 1296103 A2 EP1296103 A2 EP 1296103A2 EP 02020728 A EP02020728 A EP 02020728A EP 02020728 A EP02020728 A EP 02020728A EP 1296103 A2 EP1296103 A2 EP 1296103A2
Authority
EP
European Patent Office
Prior art keywords
fault
measure
malfunction
faults
errors
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP02020728A
Other languages
German (de)
English (en)
Other versions
EP1296103A3 (fr
Inventor
Dietmar Manz
Thomas Globisch
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Vaillant GmbH
Original Assignee
Vaillant GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Vaillant GmbH filed Critical Vaillant GmbH
Publication of EP1296103A2 publication Critical patent/EP1296103A2/fr
Publication of EP1296103A3 publication Critical patent/EP1296103A3/fr
Ceased legal-status Critical Current

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Classifications

    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24H—FLUID HEATERS, e.g. WATER OR AIR HEATERS, HAVING HEAT-GENERATING MEANS, e.g. HEAT PUMPS, IN GENERAL
    • F24H9/00—Details
    • F24H9/20—Arrangement or mounting of control or safety devices
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24H—FLUID HEATERS, e.g. WATER OR AIR HEATERS, HAVING HEAT-GENERATING MEANS, e.g. HEAT PUMPS, IN GENERAL
    • F24H15/00—Control of fluid heaters
    • F24H15/10—Control of fluid heaters characterised by the purpose of the control
    • F24H15/104—Inspection; Diagnosis; Trial operation
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24H—FLUID HEATERS, e.g. WATER OR AIR HEATERS, HAVING HEAT-GENERATING MEANS, e.g. HEAT PUMPS, IN GENERAL
    • F24H15/00—Control of fluid heaters
    • F24H15/30—Control of fluid heaters characterised by control outputs; characterised by the components to be controlled
    • F24H15/395—Information to users, e.g. alarms
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24H—FLUID HEATERS, e.g. WATER OR AIR HEATERS, HAVING HEAT-GENERATING MEANS, e.g. HEAT PUMPS, IN GENERAL
    • F24H15/00—Control of fluid heaters
    • F24H15/40—Control of fluid heaters characterised by the type of controllers
    • F24H15/414—Control of fluid heaters characterised by the type of controllers using electronic processing, e.g. computer-based
    • F24H15/45—Control of fluid heaters characterised by the type of controllers using electronic processing, e.g. computer-based remotely accessible
    • F24H15/457—Control of fluid heaters characterised by the type of controllers using electronic processing, e.g. computer-based remotely accessible using telephone networks or Internet communication

Definitions

  • the invention relates to a method for eliminating errors or faults the preamble of the independent claim.
  • the procedure is generally applicable however, explained below using a heater.
  • Errors or faults coded e.g. "F21”
  • plain text e.g. "None Flame detection ”
  • the specialist can take measures from the message initiate to eliminate errors or faults.
  • remedial measures for these causes of errors e.g. "Check gas tap”, “Check gas pressure”, etc.
  • the cause of the error is secondary to troubleshooting. At given Knowing the cause of the error or malfunction does not help, but merely provides solutions represents a time-consuming, non-value-adding intermediate step.
  • the aim of the invention is to provide known o.g. Avoid disadvantages and a process for To create errors or malfunctions that take into account experience and one There is a recommendation for economical error or fault elimination.
  • the proposed measures provide a sequence for successive processing
  • Various solution measures are proposed, in which the cause of the problem is not (mandatory) is displayed, since this is a non-value-adding Intermediate step acts, and the material and labor costs as well as the share of successful repairs are taken into account with the respective measure.
  • a key figure is formed from this Multiplication of a material cost factor by a work cost factor and one Success factor arises.
  • Procedure necessary data can be obtained in various ways. So is for example, it is conceivable that the tradesman at certain time intervals get a CD or diskette with data. Much more current is e.g. a call by means of Laptop using a modem or text message on a mobile phone.
  • the skilled worker is automatically informed as soon as the device detects a malfunction or an error. According to the characteristics of the Claim 11, he also receives information about what repair measures be recommended so that e.g. appropriate spare parts and tools for repair can take with you.
  • the first question is whether that Device continues to run. If this is the case, the next question is whether the device has the Has recognized errors. If this is not the case, the error cannot be rectified either; the process is then complete.
  • the device displays the error on the one hand and forwards it to an analysis device.
  • the device does not continue to run, i.e. a fault causes an interruption in operation, This raises the question of whether the device recognizes the type of fault. If this is the case, then the type of error or malfunction is displayed and the analysis device communicated. If the device does not recognize the type of fault, the contractor will notified, who determines the cause, classifies it based on specifications and who passes on the classified cause to the analysis device.
  • the skilled worker works the suggested ones Repair measures. It is enough for him to know which remedial measures are taken what error or malfunction needs to be applied; the cause of the error will not needed. If he is successful with a repair measure, the error or Type of malfunction with the successful repair measures to the error database, thus updated, passed on. The process is then finished.
  • an error database is created that contains possible errors or malfunctions and their possible repair measures from the trial operation and FMEAs. All repair measures are assigned a material cost factor M which is greater than zero and less than or equal to 1. 0 ⁇ M i ⁇ 1
  • M i and Z i generally remain constant - it is also conceivable, for example, that components become cheaper - the probability W i is revised with every repair. If M i or Z i change , this is adjusted by the factory / manufacturer in the database.
  • FIG. 2 shows an example of the technical requirements for the method.
  • a heater (1) has a control (6) that can detect errors or faults. Occurs Errors or a malfunction, this is shown on a display (7) in the present "Error 1" case.
  • this information i.e. Identification of the device and the Error or fault message, sent to a specialist by a modem (2).
  • the supervising specialist or e.g. his fax number or e-mail address
  • the modem (2) or the control system (6) is known, since this information is used the initial installation is entered.
  • the Device manufacturer is notified and z. For example, via your own server or Service provider hired a specialist.
  • the skilled worker receives the information about his modem (3) in his laptop (4). He also has contact with the device manufacturer's repair database (5) via his modem (3). 3 shows the information in the repair database (5).
  • An evaluation device (9) in the laptop (4) can calculate the corresponding probability W i from the absolute number of successful repairs with a solution measure that is stored in the repair database (5). Since the material costs and labor costs of the solution measures are also stored in the repair database (5), the material expenditure and labor time factors M i and Z i and thereby the factor F i can be determined.
  • Measures 1, 2 and 3 are available for error 1.
  • the analysis device (9) uses the repair database (5) to determine a sequence of these measures, which the skilled worker is then shown on his laptop (4). In this case, he is recommended to first apply measure 3 and then measure 1 and 2 if necessary.
  • the tradesman packs the necessary spare parts and tools, drives to the customer and repairs the heater (1) with measure 1. Then he enters the solution measure in his laptop (4) and sends the error with the solution measure via his transmitter / receiver (8) to the transmitter / receiver (10) of the repair database (5), which is updated according to FIG. 4, whereby the factors W i and F i also change.

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  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Chemical & Material Sciences (AREA)
  • Thermal Sciences (AREA)
  • Combustion & Propulsion (AREA)
  • Mechanical Engineering (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Computer Hardware Design (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Control Of Resistance Heating (AREA)
  • Fixing For Electrophotography (AREA)
  • General Factory Administration (AREA)
EP02020728A 2001-09-21 2002-09-14 Méthode de dépannage pour appareil de chauffage Ceased EP1296103A3 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10148232 2001-09-21
DE10148232A DE10148232B4 (de) 2001-09-21 2001-09-21 Verfahren zur Fehler-Störungsbeseitigung vorzugsweise bei Heizgeräten

Publications (2)

Publication Number Publication Date
EP1296103A2 true EP1296103A2 (fr) 2003-03-26
EP1296103A3 EP1296103A3 (fr) 2004-01-28

Family

ID=7700866

Family Applications (1)

Application Number Title Priority Date Filing Date
EP02020728A Ceased EP1296103A3 (fr) 2001-09-21 2002-09-14 Méthode de dépannage pour appareil de chauffage

Country Status (2)

Country Link
EP (1) EP1296103A3 (fr)
DE (1) DE10148232B4 (fr)

Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1479984A1 (fr) * 2003-01-30 2004-11-24 Vaillant GmbH Procédé et apparail pour l'identification préventive d'érreurs avec dispositif regé électroniquement
EP1537507A1 (fr) * 2002-09-05 2005-06-08 Accenture Global Services GmbH Gestion d'autoassistance d'ordinateurs
GB2410075A (en) * 2001-07-12 2005-07-20 Luke Chamberlain Boiler unit with remote management system
WO2009070410A1 (fr) * 2007-11-26 2009-06-04 The Boeing Company Système et procédé de navigation dans des données techniques
US8442804B2 (en) 2007-10-25 2013-05-14 The Boeing Company Method and apparatus for composite part data extraction
US8620627B2 (en) 2009-10-13 2013-12-31 The Boeing Company Composite information display for a part
US8652606B2 (en) 2010-08-17 2014-02-18 The Boeing Company Composite structures having composite-to-metal joints and method for making the same
US8993084B2 (en) 2010-08-17 2015-03-31 The Boeing Company Multi-layer metallic structure and composite-to-metal joint methods
US9522512B2 (en) 2010-08-17 2016-12-20 The Boeing Company Methods for making composite structures having composite-to-metal joints
US11718047B2 (en) 2019-12-12 2023-08-08 The Boeing Company Flyaway stringer end caps
US11806948B2 (en) 2019-12-12 2023-11-07 The Boeing Company Method of forming flyaway stringer end caps

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
Keine Recherche *

Cited By (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2410075A (en) * 2001-07-12 2005-07-20 Luke Chamberlain Boiler unit with remote management system
GB2410075B (en) * 2001-07-12 2005-11-16 Luke Chamberlain Boiler unit with remote management system
EP1537507A1 (fr) * 2002-09-05 2005-06-08 Accenture Global Services GmbH Gestion d'autoassistance d'ordinateurs
EP2284789A1 (fr) * 2002-09-05 2011-02-16 Accenture Global Services GmbH Gestion informatisée d'autonomie
EP1479984A1 (fr) * 2003-01-30 2004-11-24 Vaillant GmbH Procédé et apparail pour l'identification préventive d'érreurs avec dispositif regé électroniquement
US8442804B2 (en) 2007-10-25 2013-05-14 The Boeing Company Method and apparatus for composite part data extraction
WO2009070410A1 (fr) * 2007-11-26 2009-06-04 The Boeing Company Système et procédé de navigation dans des données techniques
US8620627B2 (en) 2009-10-13 2013-12-31 The Boeing Company Composite information display for a part
US8652606B2 (en) 2010-08-17 2014-02-18 The Boeing Company Composite structures having composite-to-metal joints and method for making the same
US8894801B2 (en) 2010-08-17 2014-11-25 The Boeing Company Composite structures having composite-to-metal joints and method for making the same
US8993084B2 (en) 2010-08-17 2015-03-31 The Boeing Company Multi-layer metallic structure and composite-to-metal joint methods
US9522512B2 (en) 2010-08-17 2016-12-20 The Boeing Company Methods for making composite structures having composite-to-metal joints
US9919507B2 (en) 2010-08-17 2018-03-20 The Boeing Company Process for inhibiting galvanic corrosion of an aluminum structure connected, without using a splice plate, to a composite structure having a fiber including graphite
US10112373B2 (en) 2010-08-17 2018-10-30 The Boeing Company Multi-layer metallic structure and composite-to-metal joint methods
US11084269B2 (en) 2010-08-17 2021-08-10 The Boeing Company Multi-layer metallic structure and composite-to-metal joint methods
US11718047B2 (en) 2019-12-12 2023-08-08 The Boeing Company Flyaway stringer end caps
US11806948B2 (en) 2019-12-12 2023-11-07 The Boeing Company Method of forming flyaway stringer end caps

Also Published As

Publication number Publication date
EP1296103A3 (fr) 2004-01-28
DE10148232B4 (de) 2004-04-15
DE10148232A1 (de) 2003-04-24

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