EP3021602A1 - Parametrierungsverfahren eines kommunikationsdienstes, der von einem server eines dienst-providers an ein kommunikationsmodul eines nutzers über ein tragbares gerät übermittelt wird - Google Patents

Parametrierungsverfahren eines kommunikationsdienstes, der von einem server eines dienst-providers an ein kommunikationsmodul eines nutzers über ein tragbares gerät übermittelt wird Download PDF

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Publication number
EP3021602A1
EP3021602A1 EP15194547.4A EP15194547A EP3021602A1 EP 3021602 A1 EP3021602 A1 EP 3021602A1 EP 15194547 A EP15194547 A EP 15194547A EP 3021602 A1 EP3021602 A1 EP 3021602A1
Authority
EP
European Patent Office
Prior art keywords
user
context
portable device
new
communication module
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
EP15194547.4A
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English (en)
French (fr)
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EP3021602B1 (de
Inventor
Béatrice FOUCAULT
Emmanuel Le Huerou
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Orange SA
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Orange SA
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Publication of EP3021602A1 publication Critical patent/EP3021602A1/de
Application granted granted Critical
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/22—Processing or transfer of terminal data, e.g. status or physical capabilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/54—Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02—Terminal devices
    • H04W88/06—Terminal devices adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Definitions

  • the object of the invention is to take into account the availability of a user by a communication service. It relates more particularly to a method of setting up such a service according to the availability status of the user depending on the context thereof using a portable device.
  • Many communication services such as messaging or video conferencing, offer their users to indicate their availability so that the service can behave appropriately.
  • the user of such a service can thus for example indicate to the service provider that he is unavailable and can not receive calls, or that he can receive messages only.
  • Such a setting option is nevertheless often poorly used by the users. Indeed, if the setting of the status of availability requires a manual action of the user, one notes that many users consider the update of such a status as a constraint and are therefore likely not to proceed systematically such a updated when their availability changes. The current status of such users may therefore regularly fail to reflect their actual availability.
  • Some systems offer automatic detection of user availability based on context but it is often imperfect and may also select an availability status does not match the actual availability of the user. A communication service may then adapt inappropriate behavior for the user because based on a false availability status, and for example to transmit to a user calls when he wishes not to be disturbed.
  • Such a method makes it easy to update the availability status used to configure a communication service.
  • the detection of a change of context of use of a portable device of a user for example a watch, triggers the configuration of the communication service delivered to a communication module of the user according to a new status of availability.
  • the parameterization method may be implemented by the portable device or by a terminal comprising the communication module.
  • the parameterization method further comprises a step of returning to said user via a user interface of the portable device, information relating to the new determined availability status.
  • the user is informed of the availability status which is used to configure the communication service delivered to the user's communication module.
  • the detection of a change of context of use comprises a step of reception by the communication module of a message in from the portable device comprising information indicating a change of context of use of the portable device.
  • the parameterization method is implemented by a terminal comprising the communication module. The message comprising information indicating a change of context of use of the portable device received by the communication module enables the terminal to determine a new availability status.
  • the step of detecting the change of context of use of the portable device comprises anemodification of the display mode of the information returned by the portable device.
  • a manual command can be entered by the user by activating the selection means, for example by pressing on said button of the handheld device or by rotating the selection dial.
  • the user can thus, when his context changes, very easily select a new context of use of the portable device.
  • the step of detecting the change of context of use of the portable device comprises an automatic detection of the context of the user.
  • the context of use of the portable device can be updated in a manner adapted to the context of the user without requiring an action thereof.
  • the automatic context detection step may include a step of locating said portable device.
  • a context of use of the adapted portable device can thus be selected according to the place (work, home %) in which the user is located.
  • the automatic context detection step may comprise a step of detecting a communication device in the environment of said user.
  • the context of the user can thus be deduced according to the proximity of a particular communicating object such as an access point of a specific network or an object on which an RFID tag has been affixed.
  • the message relating to the new availability status of said user can be transmitted to a context management server, said service provider server setting up said service through said context management server;
  • Such a context management server can thus make available to the service provider's server the status of current availability of the communication service via which the user can be contacted by other users, or else transmit to him more parameter setting information. only a status of availability, without requiring more action on the part of the user.
  • Said user interface of the portable device displaying interface elements corresponding to a set of functionalities to be displayed, the step of restoring information relating to the new user availability status of the method according to the first aspect may comprise a selection. a set of features to be displayed according to said new user availability status and the display of the interface elements corresponding to said set of selected features.
  • the various services rendered to the user by the portable device by means of these functionalities can thus be adapted automatically according to the context of the user.
  • Such an adaptation also makes it easier for the user to be aware of a change in context that the current availability status of the communication service is no longer adapted to the context of the user.
  • a displayed interface element may correspond to a strikethrough symbol indicating to the user that he will not receive voice calls.
  • the method according to the first aspect may further comprise a step of parameterizing said portable device or said communication module according to the new status of availability of the user.
  • the context of the user can thus be taken into account locally at the level of the portable device or the communication module to set them independently of the communication service provided by the server of the service provider.
  • the present invention relates to a computer program product comprising code instructions for executing a method according to the first aspect when this program is executed by a processor.
  • the present invention also relates, according to a fourth aspect, to a portable device comprising a parameterization device according to the third aspect and comprising a user interface for restoring to said user information relating to the new availability status.
  • the present invention also relates in a fifth aspect to a terminal comprising a parameterizing device according to the third aspect and a communication module.
  • the present invention also relates to a system for setting up a communication service comprising a portable device according to the fourth aspect, a communication module and a server of a service provider.
  • Such computer program product, parameter setting device, portable device, terminal and parameterization system have the same advantages as those mentioned for the method according to the first aspect.
  • an implementation for the invention concerns a method for setting up a communication service delivered by a server 1 of a service provider 2 to a communication module 3 of a user 4 in a parameterization system of a communication service 5, said service being configured according to an availability status.
  • the communication module 3 can be connected to the server 1 of the service provider in order to be delivered the communication service and be connected to a portable device 6 held by said user.
  • the method proposes to use a parameter setting device 13 to automatically configure the communication service delivered to the communication module according to a determined availability status from a context of use of the portable device.
  • Such a parameter setting device 13 may comprise an interface module 8, of wired type such as an Ethernet or USB link, or wireless such as a Wifi or Bluetooth connection, for connecting said device parameterization to the communication module or the server of the service provider, and a data processing module 9 comprising a processor.
  • This parameter setting device can be included in a terminal 11 of the user or in the portable device 6.
  • Such a portable device may be a smart watch ("smartwatch") or any other device held by the user comprising a user interface 7.
  • a portable device may comprise a wired type interface module such as an Ethernet link or USB, or wireless such as a Wifi or Bluetooth connection, for connecting said portable device to the communication module or the server of the service provider, and a data processing module comprising a processor.
  • the user interface 7 of the portable device may include at least one button 10 to allow the user to interact with the portable device. This button can be a physical button such as a push button, or a virtual button displayed on a touch screen.
  • such a portable device allows the user to easily change the availability status according to which the communication service is configured.
  • the context of the user changes, for example when he moves from context "in meeting" to a context "sport"
  • the user changes the context of use of the portable device, for example by changing the display of the user. screen of the portable device or by activating a heart rate control function implemented by the portable device.
  • Such a change of context of use of the portable device then allows according to the invention to change the availability status according to which the communication service is configured.
  • the portable character of an object such as a watch also provides the advantage that it is consulted more often and more easily by the user than the terminals usually used to communicate via a service. or to set up such a communication service such as a computer or a mobile phone.
  • the user can thus by consulting such a portable object realize the consistency of its current availability status with its context. For example, if the context of the user corresponds to the fact that he is in a meeting, a corresponding availability status can indicate that the user accepts text messages and emails but not calls. Conversely, if the context of the user corresponds to the fact that he is doing sports and wears a headset, a corresponding availability status can authorize calls and delivery of voice messages but not text messages. since the user is unable to consult a screen.
  • the origin of the calls can be further restricted to a category of interlocutors, for example the family.
  • the communication module may include an interface module, wired such as an Ethernet or USB and / or wireless connection such as a Wifi or Bluetooth connection, allowing it to connect to the service provider's server and possibly to the portable device.
  • an interface module wired such as an Ethernet or USB and / or wireless connection such as a Wifi or Bluetooth connection, allowing it to connect to the service provider's server and possibly to the portable device.
  • the communication module acts as a relay between the parameter setting device and the provider's server in order to transmit to the server 1 information concerning the availability status of the user.
  • the communication module and the parameterization device are then connected via their interface modules.
  • the parameterization device is in direct communication with the server of the service provider through its interface module, without intervention of the communication module.
  • the communication module and the parameter setting device may not be connected directly.
  • the communication module 3 can be included in the terminal 11 of the user distinct from the portable device.
  • a terminal may consist of a mobile phone, a "smartphone", a tablet, a game console, a desktop or laptop, a PDA ("Personal Digital Assistant") or any other terminal equipped with means of communication with or wireless network to access the network to which the service provider's server is connected.
  • a network can then be the Internet network or a mobile telephone network of GSM, GPRS, UMTS, LTE ...
  • the server of the service provider 1 may comprise a random access memory and storage means such as a rewritable non-volatile memory (flash memory or EEPROM memory) capable of storing a database and processing means comprising a processor.
  • the server may also include interface means enabling it to connect to the communication module 3, of wired type such as an Ethernet link, or wireless such as a Wifi or Bluetooth connection.
  • the communication service delivered by said service provider's server to said communication module may be any type of communication service such as a voice call service, messaging service (email, SMS, MMS, etc.), chat service or video conference.
  • a context management server 12 may also be connected to the communication module 3 or the parameter setting device 13 and the server 1 of the service provider.
  • a context management server may also comprise a random access memory and storage means such as a rewritable non-volatile memory (flash memory or EEPROM memory) capable of storing a database and processing means comprising a processor.
  • the server may also include wired interface means such as an Ethernet link, or wireless such as a Wifi or Bluetooth connection allowing it to connect to the communication module 3 or the parameter setting device 13 and the server 1 of the service provider.
  • the context management server 12 is integrated into the server of the service provider.
  • a step of rendering E3 to said user via said user interface 7 of the portable device with information relating to the new availability status can also be implemented.
  • the portable device thus makes it possible to keep the user aware of his availability status at any time and makes it possible to modify such a status if it is not the status that the user wishes.
  • the parameterization method is implemented by the terminal 11 of the user who then comprises the communication module 3 and the parameter setting device 13.
  • step E0 the portable device modifies its context of use for example following a manual control of the user or automatic control as explained below (step E011 or E012).
  • a change of context of use of the portable device corresponds for example to a change in the display mode of the information returned by the portable device.
  • the portable device is a watch
  • the time display mode and other data may be modified to adapt the displayed data according to the user's activities (meeting, work, sport) , ...
  • the portable device sends a message to the communication module of the terminal 11 including information of such a change.
  • the detection E0 of a change of context of use of the portable device of the user is implemented by the reception by the communication module of the terminal 11 of the message sent by the device. portable and comprising information indicating the change of context of use of the portable device.
  • the parameterization device of the terminal 11 determines a new availability status, from the change of context of use of the detected portable device. Such a determination is for example made from a set of availability statuses whose parameters are stored in a memory of the terminal 11, each availability status being associated with a context of use of the portable device. For each communication service functionality such as voice or video calls, text messages, voice or video messages, availability status settings indicate whether or not the feature is allowed in the context of using the handheld device.
  • step E2 the parameter setting device 13 of the terminal 11 transmits to the server 1 a message comprising information relating to the new availability status determined during the step E1.
  • the parameterization device 13 is included in the portable device 6 and the parameterization process is implemented by the portable device 6 of the user.
  • the step of detecting the change of use context E0 can be performed during the modification of the display mode of the information restored by the portable device, for example manually by the user.
  • user on the portable device For example, the user may press a button 10 of the portable device 6.
  • the portable device receives a manual command from said user during a reception step E011.
  • the portable device may include a plurality of buttons, each associated with a particular usage context.
  • the user can then signify to the portable device a change of its context of use, according to the evolution of its activities for example, by a single and only pressing the appropriate button.
  • a list of contexts of use may be associated with a button of the portable device. The user can then, by one or more successive presses on this button, browse this list and select a new context of use of the portable device.
  • the step of detecting the change of use context E0 is performed automatically.
  • the portable device detects in a way automatically the context of the user during a detection step E012 and accordingly selects a suitable context of use.
  • Such automatic detection may comprise a location step E0121 of said portable device 6.
  • the portable object may then comprise a geolocation module.
  • Such geolocation can be carried out absolutely, for example using a GPS receiver, or relatively relative to access points of a wireless network such as a telephone network or Wi -fi.
  • the context of the user can then be determined automatically according to its location. For example, a work context can be detected when the user is located at his office or at the address of a company, while a home context can be detected if the user is located at home.
  • Such automatic context detection may also include detecting a communication device in the environment of said user E0122.
  • the portable device can for example detect a terminal of a Wi-Fi type network associated with the home or office, a connected device such as a car radio present in the car of the user or an RFID tag affixed to an object such as a car. bike to detect a change of context of the user.
  • a communication device in the environment of said user E0122.
  • the portable device can for example detect a terminal of a Wi-Fi type network associated with the home or office, a connected device such as a car radio present in the car of the user or an RFID tag affixed to an object such as a car. bike to detect a change of context of the user.
  • the portable device detects the RFID tag of the user's bike for a certain period of time, it is possible to reasonably deduce that the user has started to use his bike and to determine a new sport-type context.
  • the device of setting of the portable device determines a new status of availability according to the change of context of use detected. Such a determination is made, for example, from a set of availability statuses whose the parameters are stored in a memory of the portable device or the terminal 11. Each availability status is associated with a context of use of the portable device. For each communication service feature such as voice or video calls, text messages, voice or video messages, availability status settings indicate whether or not the feature is allowed in the context of using the handheld device .
  • the portable device can transmit a request for confirmation of its change of availability status to the user so that the latter can check the new automatically selected status and prevent an automatic update of the availability status that the configuration service is configured if the context of the user has been poorly determined by the handheld device and a new unsuitable status has been selected. It is possible to provide automatic validation of this request after a predetermined duration without user response.
  • the setting device 13 of the portable device When the setting device 13 of the portable device has determined a change of the user's availability status during step E1, it transmits, during a transmission step E2, a message relating to the new availability status of said user. to the server 1 of the service provider or the communication module so that the communication service is configured according to the new availability status.
  • the message relating to the new availability status can be transmitted by the parameter setting device 13 to the server 1 of the service provider 2 which will parameterize said service to be delivered to the communication module 3 according to the new availability status received. This transmission can be carried out directly to the server 1 or via the communication module 3.
  • the communication module 3 or the parameterization device 13, and the server 1 of the service provider can be connected to a context management server 12.
  • the parameterization device can then transmit the message relating to the new availability status of said user to this context management server, directly or through the communication module.
  • the new availability status is then stored in the storage means of said context management server 12 and made available to the server of the service provider. For example, it can periodically inquire about the user's availability status with the context management server.
  • the context management server 12 can store parameterization information of the service delivered to the communication module 3 of the user for setting the communication module, associated with availability statuses. The context management server can then, after receiving a message relating to the new availability status of the user, transmit the setting information associated with this new availability status to the server of the service provider for the latter. setting the service according to the new availability status.
  • the server 1 of the service provider 2 can, from the new availability status or associated parameterization information, set the communication service delivered to the communication module 3. For example, if the new availability status indicates that the reception of calls is no longer allowed, the service provider's server 1 modifies the logic of the communication service, via a configuration of the servers of the communication core network (not shown) to block the transmission of incoming calls to the communication module, and / or activate call forwarding to a voice mailbox or another terminal. If the communication service allows each user to be aware of the availability status of other users of the service, for example in the case of a chat or a social network messaging service, the service provider's server can indicate to other users the new status of user availability.
  • the portable device 6 can restore to the user 4 via said user interface 7 information relating to its new availability status.
  • Such information retrieved may be visual information, such as the display of a pictogram, audio, such as the broadcast of a ringtone or a voice message associated with the new selected status of availability, or vibratory.
  • the step of restoring an information item E3 can comprise a selection E31 of a set of functionalities to be displayed as a function of said a new user availability status and an E32 display of the interface elements corresponding to said set of selected features.
  • the portable device may, in a work context, display the time and the next appointment noted in the user's calendar. In a sporting context, the portable device may display a stopwatch, an altimeter and an indication of the upcoming weather. The selection of a new availability status associated with a certain context can then trigger an adaptation of the information displayed on the portable device so that these correspond to the new context of the user without it having to manually configure the features to display.
  • the parameterization device 13 may, following the determination of a new availability status parameterize said portable device 6 or said communication module 3 according to the new status of availability of the user, during a step of E4 setting.
  • the parameterizing device determining that the user enters a cinema can for example pass the mobile phone of the user including the communication module in silent mode to avoid any disturbance such as a sound signal related to a notification as a reminder of agenda.
  • Such a parameterization method thus allows a user to easily update its availability status and to be constantly aware of its current status in order to modify it as necessary to keep it up to date.
  • the communication services rendered to the user can thus be correctly configured at any time to adopt a behavior adapted to the context of the user.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Databases & Information Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Information Transfer Between Computers (AREA)
EP15194547.4A 2014-11-14 2015-11-13 Parametrierungsverfahren eines kommunikationsdienstes, der von einem server eines dienst-providers an ein kommunikationsmodul eines nutzers über ein tragbares gerät übermittelt wird Active EP3021602B1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
FR1461033A FR3028707A1 (fr) 2014-11-14 2014-11-14 Procede de parametrage d'un service de communication delivre par un serveur d'un fournisseur de service a un module de communication d'un utilisateur par l'intermediaire d'un dispositif portatif

Publications (2)

Publication Number Publication Date
EP3021602A1 true EP3021602A1 (de) 2016-05-18
EP3021602B1 EP3021602B1 (de) 2020-03-04

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EP15194547.4A Active EP3021602B1 (de) 2014-11-14 2015-11-13 Parametrierungsverfahren eines kommunikationsdienstes, der von einem server eines dienst-providers an ein kommunikationsmodul eines nutzers über ein tragbares gerät übermittelt wird

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US (1) US10433155B2 (de)
EP (1) EP3021602B1 (de)
ES (1) ES2792675T3 (de)
FR (1) FR3028707A1 (de)

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Also Published As

Publication number Publication date
US20160142907A1 (en) 2016-05-19
FR3028707A1 (fr) 2016-05-20
EP3021602B1 (de) 2020-03-04
ES2792675T3 (es) 2020-11-11
US10433155B2 (en) 2019-10-01

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