JP2000295663A - Information communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain an information communication system that uses a server connected to a pocket beeper and a display device to make prescribed processing to efficiently manage or aid a person having stepped out of its house. SOLUTION: The information communication system is provided with a pocket beeper 30 that receives character information, a server that conducts prescribed processing based on an output signal from the pocket beeper 30, and outputs processing result information, a voice processing unit that outputs the processing result information from the server 10 to a public line, and a display device 20 that displays received information and the processing result information from the server 10.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to an information communication system, and more particularly to an information communication system using a server capable of transmitting and receiving information to and from various communication devices.

[0002]

2. Description of the Related Art In recent years, the busyness of customer engineers, salesmen, sales ladies and the like who are active on the go has been increasing due to changes in the social environment, and their behavior management has become increasingly complicated and difficult. As a conventional management method, an employee calls the company once from a place where he / she is away, and contacts, reports, and inquires with his superior. Also, when work is over, return to the company from whereabouts, daily reports, overtime hours,
Engineers created maintenance charts and performed a variety of administrative tasks.

[0003]

Performing the work described above is a large waste of time for busy employees competing for every minute and cannot cope with a society that changes every minute. In addition, senior managers and management departments are facing serious problems because they are unable to manage employees on the go accurately and promptly. In recent years, mobile phones, PHS,
Although the use of pagers has been increasing rapidly, no method or system has been provided so far in managing employee behavior that these functions are fully demonstrated.

The present invention has been made to solve such a problem, and performs predetermined processing based on character information and voice information from a portable device, a public telephone, or the like, and outputs processing result information. It is an object of the present invention to provide an information communication system using a server.

[0005]

In order to solve the above-described problems, an information communication system according to the present invention performs a predetermined process based on a pager for receiving character information and an output signal from the pager. And a server for outputting the processing result information, and transmitting means for outputting the processing result information from the server to a public line.

[0006] According to such a configuration, the server can perform predetermined processing based on the character information transmitted to the pager, thereby enabling quick and efficient management of employees who are out. .

Further, an information communication system according to the present invention comprises:
Voice information receiving means for receiving voice information, a server for performing predetermined processing based on an output signal from the voice receiving means and outputting processing result information, and outputting the processing result information from the server to a public line And transmission means for performing the transmission.

[0010] According to such a configuration, the server can perform predetermined processing based on the voice information transmitted to the voice receiving means, so that it is possible to quickly and efficiently manage employees who are out. Become.

Further, an information communication system according to the present invention comprises:
A pager that receives character information, a voice receiving unit that receives voice information, a server that performs a predetermined process based on an output signal from the pager and the voice information receiving unit, and outputs processing result information, Transmitting means for outputting the processing result information from the server to a public line.

According to such a configuration, the server can perform predetermined processing based on the character information transmitted to the pager and the voice information transmitted to the voice receiving means. Quick and efficient management becomes possible.

Further, the information communication system having the pager as a constituent element further includes character information transmitting means for transmitting the character information. In the embodiment of the present invention, the character information transmitting means is a mobile phone, PH
Indicates S or general subscriber telephone.

[0012] According to such a configuration, an out-of-office employee can transmit necessary character information to the pager, and the server can perform predetermined processing based on the character information. Quick and efficient management of employees is possible.

Further, the information communication system having the above-mentioned voice information receiving means as a component further includes voice information transmitting means for transmitting the voice information.

In the embodiment of the present invention, the voice information transmitting means refers to a portable telephone, a PHS, a general subscriber telephone, a public telephone, or the like, and is a communication device that can transmit only voice information but cannot transmit character information. You may. According to such a configuration, the employee on the go can transmit necessary voice information to the voice information receiving means, and the server can perform predetermined processing based on the voice information. Management can be performed quickly and efficiently.

Further, the information communication system having the above-mentioned voice information receiving means as a component further includes a display device for displaying character information from the pager or the processing result information from the server.

According to such a configuration, since the information transmitted from the employee who is out of the office and the processing result of the server based on the information are displayed on the display device, all the employees at the place where the display device is installed are displayed. However, it is possible to grasp the behavior and situation of employees who are out of the office in real time.

Further, the above-mentioned information communication system further comprises a receiving means for receiving the information transmitted from the transmitting means. In the embodiment of the present invention, the receiving means indicates a mobile phone, a PHS, a general subscriber phone, or the like,
Any device that can receive either character information or voice information may be used.

According to such a configuration, information can be promptly transmitted and instructed from the server to employees who are out, and an answer can be sent immediately from the server to inquiries. This enables quick and efficient management and support.

[0019]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a diagram showing a configuration of an embodiment of an information communication system according to the present invention. This system is
A mobile phone 40, a server 10 that receives information from the outside and performs processing based on the information, a pager 30 that receives character information from the mobile phone 40, and a pager 30
Pager storage device 3 that outputs character information received by
1 and a display device 20 that displays character information from the pager 30 and the server 10 and outputs an output signal to the server when character information is received from the pager 30.

The server 10 has a built-in voice processing unit (not shown) for receiving voice information from the mobile phone 40 and transmitting character information and voice information to a public line. Further, as shown in the figure, the server 10 may be network-connected to a core system in a company.

An example of the operation of the embodiment will be described with reference to FIG. First, the mobile phone 40 is connected to the pager 3
Send character information to 0. When the pager 30 receives the character information, the pager storage device 31
The character information is output to the display device 20 and the display device 2
In 0, the character information is displayed. Also, a predetermined output signal is sent from the display device 20 to the server 10 based on the character information.
And a predetermined process is performed on the server 10 side based on the output signal. The processing result information is displayed on the display device 20.
Will be displayed. The server 10 can also convert the processing result information into character information or voice information, and return the processing result information to the mobile phone 40 by a built-in voice processing unit.

Further, voice information can be transmitted from the mobile phone 40 to the server 10. In that case, the audio processing unit incorporated in the server 10 receives the data. The received voice information is processed on the server 10 side, and displays the processing result information on the display device 20 or returns the processing result information to the mobile phone 40 as described above. Specifically, a voice mail or the like is transmitted from the mobile phone 40 to the server 10 and the display device 2 indicates that there is a voice mail from the transmitting employee.
0 may be displayed to notify the mobile phone 40 that the recording has been completed.

Next, the configuration and operation of each device will be described in detail with reference to FIG. FIG. 2 is a block diagram illustrating a hardware configuration of the server 10, the display device 20, and the pager storage device 31. As shown in FIG. 2, the server 10 includes a memory 11, a control unit (CPU) 12 that controls each function in the server 10, a display device connection unit 13 for transmitting and receiving information to and from the display device 20, a LAN, and the like. And a voice processing unit 15 for receiving voice information and outputting character information and voice information to a public line.

As shown in FIG. 2, the pager storage device 31 stores the pager 30, and when the pager 30 receives character information, outputs the character information to the display device 20.

Further, as shown in FIG.
0 is a control unit (CPU) that controls each function in the display device
22 and information received from outside and its own memory 28
A display tube 21 for displaying a message stored in
A pager connection unit 23 for receiving character information output from the pager storage device 31, a server connection unit 24 for transmitting and receiving information to and from the server 10, a buzzer output unit 25 for outputting a buzzer sound, and a buzzer output The volume control section 26 includes a volume control section 26 that controls the volume of the buzzer sound output from the section 25, a speaker 27 that outputs the buzzer sound to the outside, and a memory 28 that stores data.

In this embodiment, the mobile phone 40
However, character information such as a short mail or a number (digit code) by push dial is transmitted to the pager 30. When the pager 30 receives the character information, the pager storage device 31 outputs the character information to the pager connection unit 23 of the display device 20. The pager connection unit 23 receives the character information,
Send to CPU22.

The CPU 22 transmits the character information or a predetermined message corresponding to the character information stored in its own memory 28 based on the character information, for example, a character string such as "Tanaka. Maintenance work completed." Output to the display tube 21 for display. The number of times of output may be one or more. At the same time as the display by the CPU 22, a predetermined signal
2 to the buzzer output unit 25, and upon receiving the signal, a buzzer sound is output from the speaker 27 to the outside.

By the buzzer sound, it is possible to notify the employee present there that some message or information is displayed on the display device 20. Further, the output volume of the buzzer sound can be adjusted by the volume control unit 26. If it interferes with work, the sound may be reduced or the volume may be set to zero (turn off the sound).

Next, the CPU 22 of the display device transmits an output signal from the server connection unit 24 to the server 10 based on the received character information, and the display device connection unit 13 of the server 10 receives the output signal. The output signal is sent to the CPU 12 in the server 10.
And a predetermined process is performed based on the output signal. As shown in FIG. 1 and FIG. 2, in this embodiment, the server 10 is connected to a network in the in-house core system, so that the server 10 can search for information from other computers in the company and update the information. Thus, processing via a network can be performed.

More specifically, when an employee who is performing maintenance work at a customer inquires about the stock of parts, when such an output signal is sent to the CPU 12 of the server 10,
The server 10 can search for necessary information from the in-house core system connected to the network and check the stock status of parts. Then, the processing result information is returned to the display device 20 and displayed.

Further, not only the display device 20 but also the server 1
Since the processing result information and the received information can be output to a computer or an output device connected to the network with the PC 0, it is possible to notify such information to a remote person who does not have a display device. It is possible. The server 10 can also convert the processing result information into character information or voice information, and immediately return the processing result information to the mobile phone 40 from the built-in voice processing unit. Therefore, an employee who inquires about the stock of parts can immediately know the stock status.

Also, voice information can be transmitted from the mobile phone 40 to the server 10. In that case, the audio processing unit incorporated in the server 10 receives the data. The received voice information is transmitted from the CPU 12 to the display device 13 and displayed, and is processed on the server 10 side based on the voice information. As described above, the processing result information is displayed on the display device 20 or the mobile phone 40 To return the processing result information. Specifically, a voice mail or the like is transmitted from the mobile phone 40 to the server 10, the fact that there is a voice mail from the transmitting employee is displayed on the display device 20, and
Can inform that the recording has been completed.

In the above-described embodiment, the receiving means for receiving information from the mobile phone 40 may be only the pager 30 or only the sound processing unit 15. As described above, a system that can receive both the pager 30 and the audio processing unit 15 may be used.

The mobile phone 40 for transmitting information is not limited to a mobile phone, but may be a PHS or a general subscriber phone. In addition, an old type communication device that does not have a function of transmitting character information and can transmit only voice information may be used, or conversely, has no function of transmitting voice information and can transmit only character information. May be the information communication terminal.

The communication device that receives the processing result information transmitted from the server 10 is not a portable telephone 40 but a PHS, a general subscriber telephone, and a pager that can receive only character information. You may.

Further, the device for transmitting information and the device for receiving information may be the same device. Specifically, first, the mobile phone makes a call to the server 10, the mobile phone immediately receives a voice guide from the server 10, and transmits information such as work status from the mobile phone according to the voice guide. It is also possible. Further, as another specific example, an inquiry about the stock of parts and the like is sent as character information from the outside to the pager 30, and once the connection is established, the processing result is called back from the server 10 to the communication device. You may reply.

In this embodiment, the number of pagers for receiving character information is one, but a plurality of pagers may be used. With such a configuration, it is difficult for a large number of people to be busy while accessing at the same time. The same applies to the server 10 having a built-in voice processing unit for receiving voice information.
Further, the number of display devices does not need to be one, but may be plural. With such a configuration, it is possible to provide a display device for each section and to distinguish information to be displayed.

[0038]

According to the present invention, it is possible to receive character information and voice information from an existing transmitting means, for example, a portable device or a public telephone, using a pager which is an existing receiving means, and to perform the processing based on the received information. An information communication system in which the server performs predetermined processing, displays received information and processing result information on a display device, or transmits the information from the server to a receiving unit such as a mobile phone or a pager through a public line. As a result, information can be immediately transmitted from a destination using various communication means, and an immediate response can be returned from the server that has received the information. As a result, behavior can be managed and supported in real time for employees on the go. In addition, by displaying the received and transmitted information on the display device, all persons present at the place where the display device is installed can see the information, and the information can be transmitted more quickly. In addition, if a system connected to a server via a network is used, the behavior and situation of employees can be managed from a terminal, and more extensive management and support can be provided for employees who are away from home.

Further, by utilizing the present invention,
More specifically, there is no need for employees on the go to return to the company once for daily paper work, overtime hours, clearing of travel expenses, etc. The processing can be completed efficiently. In addition, reports of work status, inquiries, and the like to the supervisor and the like are processed more quickly. Further, if the server is connected to a web server or the like via a network, when an e-mail or voice mail arrives, it is possible to immediately notify the employee who is away from the server from the server. Until now, you had to return to the office and see the mail from the terminal, but not only voice mail but also e-mail is converted into voice in the server and sent,
You can listen to it on the go. Also, mail transfer is easy.

The effect of the hardware configuration is that the information communication system according to the present invention can be realized by effectively using communication devices such as pagers which are currently widely used, and can be combined with a display device. This has made it possible to manage and support employees more efficiently.

As described above, the information communication system according to the present invention enables busy employees competing for every minute to use their time effectively and to cope with a rapidly changing society. And administrative staff can manage employees on the go accurately and quickly,
As a result, it will be possible to improve productivity and improve service quality.

[Brief description of the drawings]

FIG. 1 is a general basic configuration diagram of an information communication system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a hardware configuration of a server, a display device, and a pager storage device.

[Explanation of symbols]

 Reference Signs List 10 server 15 voice processing unit 20 display device 30 pager 40 mobile phone

Claims (7)

[Claims] A pager for receiving character information, a server for performing predetermined processing based on an output signal from the pager, and outputting processing result information; and a public line for transmitting the processing result information from the server. An information communication system comprising: a transmission unit that outputs the data to the communication system. 2. A sound information receiving means for receiving sound information, a server for performing predetermined processing based on an output signal from the sound receiving means, and outputting processing result information; and a processing result information from the server. Communication system comprising: transmitting means for outputting a signal to a public line. 3. A pager for receiving character information, a voice information receiving means for receiving voice information, performing a predetermined process based on an output signal from the pager and the voice receiving means, and processing result information. An information communication system comprising: a server that outputs the processing result information; and a transmission unit that outputs the processing result information from the server to a public line. 4. The information communication system according to claim 1, further comprising character information transmitting means for transmitting said character information. 5. The information communication system according to claim 2, further comprising voice information transmitting means for transmitting said voice information. 6. The information communication system according to claim 1, further comprising a display device for displaying character information from said pager or said processing result information from said server. . 7. The information communication system according to claim 1, further comprising a receiving unit that receives the information transmitted from said transmitting unit.