JP2003296431A - Article collection support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a commodity recovery supporting method preventing a theft of a coupon stuck to a commodity and preventing the wasteful payment of a cost for the recovery of the commodity. <P>SOLUTION: This commodity recovery supporting method supports the recovery of the commodity stuck with the coupon 17 using a portable terminal 11. This method is provided with an information acquisition step allowing the portable terminal 11 carried by a recovery man to acquire users' information and commodity information from the coupon 17 stuck to the commodity, when the recovery man recovers the commodity stuck with the coupon 17, and an information output step allowing the portable terminal 17 to output the users' information and the commodity information acquired in the information acquisition step. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an article recovery support method, and more particularly to an article recovery support method for supporting recovery of an article with a coupon attached.

[0002]

2. Description of the Related Art In recent years, many local governments are paying for the collection of garbage. For example, as a method of paying for the collection of garbage, a paid coupon is attached to the collected garbage. Users who use garbage collection,
Purchase a coupon with the amount of money according to the size and type of garbage from a specified coupon sales office, and carry the garbage with the coupon attached to a specified garbage collection place.

Conventionally, a predetermined collector who collects the garbage collects the garbage attached with the coupon from the garbage collection place every predetermined period (for example, 3 days).

[0004]

However, in the method of paying for the collection of garbage by attaching a paid coupon to the garbage to be collected, it is necessary to carry the garbage with the coupon to a predetermined garbage collection place in advance. Therefore, there is a problem that the coupon may be stolen by another person.

Further, the waste carried to a predetermined waste collection place may be collected by an employee of a recycling shop before being collected by a predetermined collector. Originally, when employees of a recycling shop collect garbage, it is not necessary to attach the coupon to the garbage, but it is difficult to retrieve the coupon attached to the garbage. Therefore, there is a problem that a user who intends to use the collection of garbage wastes the cost of purchasing the coupon.

The present invention has been made in view of the above points, and it is possible to prevent the coupon attached to an article from being stolen, and prevent unnecessary payment of an article from being collected. The purpose is to provide.

[0007]

In order to solve the above problems, the present invention provides an article recovery support method for assisting recovery of an article with a coupon attached thereto using a mobile terminal, wherein the coupon is When the collector collects the attached article, the portable terminal carried by the collector, an information acquisition step of obtaining user information and article information from the coupon attached to the article, the portable terminal, And an information output step of outputting the user information and the article information acquired in the information acquisition step.

In such an article collection support method, when the collector collects the article to which the coupon is attached, the collector acquires the user information and the article information from the coupon using the portable terminal. As a result, it is possible to compare the product to which the coupon is attached and the accumulation place of the product to which the coupon is attached with the user information and the product information acquired from the coupon. It is possible to determine. Therefore, it is useless to divert another person's coupon and attach it to his / her own article, so that it is possible to prevent the coupon attached to the article from being stolen.

Further, the present invention is a method for supporting collection of an article to which a coupon is attached, using a mobile terminal, wherein when a person who collects the article to which the coupon is attached collects the article, An identification number acquisition step in which a mobile terminal carried by a collector acquires an identification number from a coupon attached to the article, and the mobile terminal corresponds to the identification number from a center server connected via a predetermined network. And an information output step of outputting the user information and the product information acquired in the information acquisition step, and an information acquisition step of acquiring the user information and the product information.

In such an article recovery support method, the identification number of the coupon and the user information and the article information are recorded in the center server in association with each other. Then, when the collector collects the article to which the coupon is attached, the collector acquires the user information and the article information using the identification number acquired from the coupon using the mobile terminal. As a result, it is possible to compare the article to which the coupon is attached and the accumulation location of the article to which the coupon is attached with the user information and the article information acquired from the coupon, and thus it is possible to easily identify an illegally used coupon. It is possible to determine. Therefore, it is useless to divert another person's coupon and attach it to his / her own article, so that it is possible to prevent the coupon attached to the article from being stolen.

In the present invention, the portable terminal inputs a recovery judgment result input step in which the recovery judgment result of the article attached with the coupon is input by a collector, and a recovery input in the recovery judgment result input step. It further comprises a collection information storing step of storing the user information and the article information acquired in the information acquisition step as collection information based on the determination result.

In such an article collection support method, the collection person compares the collection location of the article to which the coupon is attached and the article to which the coupon is attached with the user information and the article information acquired from the coupon. Enter the results,
User information and article information can be stored as collection information based on the collection judgment result.

Further, the present invention is an article recovery support method for assisting recovery of an article having a coupon attached thereto by using a center server, wherein the center server is stored corresponding to the recovered article. An information acquisition step of acquiring user information and article information, and a charge amount determination step of the center server determining a charge amount for each user information according to the user information and article information acquired in the information acquisition step And having.

In such an article recovery support method, the user information and the article information stored corresponding to the recovered articles can be acquired and the charge amount for each user information can be determined. It is possible to charge the collected items. Therefore, it is possible to prevent the useless payment for the collection of the article.

Further, the present invention is characterized in that the center server further comprises a bill information output step for outputting bill information according to the billing amount for each user information determined in the billing amount determining stage. And

In such an article recovery support method, it is possible to output bill information for each user according to the charge amount for each user information.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Next, embodiments of the present invention will be described with reference to the drawings. The present invention is not limited to the following embodiments, and various modifications and changes can be made within the scope of the present invention.

FIG. 1 is a block diagram of an embodiment of the article recovery support system according to the present invention. Goods collection support system 1
Is configured to have a collector center server 10, a collector handy terminal 11, a user terminal 12, and networks 19 and 20 such as the Internet.

Collector center server 10 and user terminal 12
And are connected via the network 19. Further, the collector's center server 10 and the collector's handy terminal 11 are connected via a network 20. Although the networks 19 and 20 are separately provided in the article recovery support system 1 of FIG. 1, they may be the same network.

The collector's center server 10 is managed by a collector who collects garbage as an example of the article,
Perform various processes to support the collection of garbage. In addition,
The collector center server 10 has an item information DB 1 described later.
3, charge DB 14, personal information DB 15, charge DB 16
Is managing.

The collector's handy terminal 11 is used by a collector to carry and use garbage, and reads necessary information from the coupon 17 attached to the garbage and displays it on the screen. In addition, the collector handy terminal 11 collects necessary information from the collector center server 1
Received from 0 through the network 20. The collector handy terminal 11 sends necessary information to the network 2
0 or via the recording medium 18 the collector center server 10
Supply to.

The user terminal 12 is used by a user who requests the collection of dust, transmits and receives necessary information to and from the collector center server 10, and prints the coupon 17 attached to the dust. To do. The user attaches the printed coupon 17 and carries the waste to a predetermined waste collection place to request the collector to collect the waste.

FIG. 2 is a block diagram of an embodiment of the collector center server. The collector center server 10 of FIG. 2 has an input device 100, a display device 101, a drive device 102, a recording medium 103, which are mutually connected by a bus B.
It is configured to have an auxiliary storage device 104, a memory device 105, an arithmetic processing device 106, an interface device 107, and a database (hereinafter referred to as DB) 108.

The input device 100 is composed of a keyboard and a mouse, and is used for inputting various operation instructions. The display device 101 displays various windows and data necessary for operation. Interface device 107
Uses the collector center server 10 to connect the networks 19 and 20.
Is an interface for connecting to, and is composed of, for example, a modem.

The DB 108 manages an item information DB 13, a billing amount DB 14, a personal information DB 15, a billing DB 16 and the like necessary for supporting the collection of garbage. A DB server for managing the item information DB 13, the charge amount DB 14, the personal information DB 15, the charge DB 16 and the like may be separately provided.

The article recovery support program is a CD-ROM.
Etc. are provided by the recording medium 103. The recording medium 103 recording the article collection support program is set in the drive device 102, and the article collection support program is installed from the recording medium 103 to the auxiliary storage device 104 via the drive device 102.

The recording medium 103 for recording the article recovery support program is a recording medium for optically, electrically or magnetically recording information such as a CD-ROM, a flexible disk, a magneto-optical disk (MO) and the like. , ROM,
Various types of recording media such as a semiconductor memory that electrically records information such as a flash memory can be used.

The auxiliary storage device 104 stores the installed article recovery support program and also stores files and data necessary for the processing of the article recovery support program. The memory device 105 reads and stores the article recovery support program from the auxiliary storage device 104 when the recovery center server 10 is activated. The arithmetic processing unit 106 executes processing according to the article recovery support program stored in the memory unit 105.

The processing procedure of the article recovery support system 1 according to the present invention will be specifically described below. The article recovery support system 1 according to the present invention performs different processing depending on the information included in the coupon 17. For example, the coupon 17 includes one having user information and collection target information, and one having a unique identification number.

Therefore, in the present embodiment, the first step is the processing when the coupon 17 has the user information and the collection target information.
This will be described as an example, and the process when the coupon 17 has a unique identification number will be described as a second example.

FIG. 3 shows a flowchart of the first embodiment of the processing of the article recovery support system according to the present invention. In step S10, the user operates the user terminal 12 to apply for the coupon 17 to the collector center server 10. At this time, the user terminal 12 transmits a message as shown in FIG. 4 to the collector center server 10.

FIG. 4 is a block diagram showing an example of a message sent from the user terminal to the collector center server when applying for a coupon. The electronic message in FIG. 4 is configured to have user information including the user's name and address, and collection target information including waste classification and product name.

In step S11 following step S10, the collector center server 10 creates coupon information using the item information DB 13 shown in FIG. 5 and the personal information DB 15 shown in FIG. FIG. 5 shows a configuration diagram of an example of the item information DB. Further, FIG. 6 shows a configuration diagram of an example of the personal information DB.

The item information DB 13 of FIG. 5 includes, as data items, the classification of dust, the product name of dust, and the barcode creation data of the barcode that identifies the type of dust. Further, the personal information DB 15 in FIG. 6 includes, as data items, user information including the user's name and address, and barcode creation data of a barcode that identifies the user.

In step S12 following step S11, the collector center server 10 sends the coupon information to the user terminal 12. At this time, the collector center server 10 transmits a message as shown in FIG. 7 to the user terminal 12.

FIG. 7 is a block diagram showing an example of a message sent from the collector center server to the user terminal when the coupon information is sent. The message in FIG. 7 is the user identification code, which is data for creating a barcode in the personal information DB 15, and the item information D
It is configured to have a collection target identification code which is B13 barcode creation data.

In step S13 following step S12, the user terminal 12 includes a bar code for specifying the user and the type of garbage, using the electronic message as shown in FIG. 7 received from the collector center server 10. Print coupon 17. The user attaches the printed coupon 17 and carries the waste to a predetermined waste collection place.

On the garbage collection day, the collector carries the collector handy terminal 11 and goes to a predetermined garbage collection place to collect the garbage. If the garbage attached with the coupon 17 is in the garbage accumulation place, the process proceeds from step S13 to step S14, and the collector uses the collection handy terminal 11 to read the coupon information from the coupon 17 attached to the garbage. The coupon information includes information that identifies the user and the type of garbage.

The collection handy terminal 11 displays the coupon information screen 22 as shown in FIG. 8 based on the coupon information read from the coupon 17. FIG. 8 shows an image diagram of an example of the coupon information screen. The coupon information screen 22 of FIG. 8 has a display field 23 in which coupon information is displayed.
And a button 24 for collecting and a button 25 for not collecting.

The collector compares the trash to which the coupon 17 is attached with the coupon information displayed in the display column 23,
Judge whether to collect garbage. For example, if the coupon 17 is attached to the closet and the item “bicycle” is displayed in the display field 23, it is determined that the user does not collect the trash because the user may have diverted the coupon 17. In addition, even if the dust with the coupon 17 attached is at the dust collection place in Kanagawa prefecture, it is determined that the dust is not collected because the user may have diverted the coupon 17. If the collector decides not to collect the garbage, he / she pushes a button 25 on the coupon information screen 22 which does not collect the garbage.

On the other hand, the garbage to which the coupon 17 is attached,
If the coupon information displayed in the display field 23 matches, the collector determines that the garbage is collected and presses the collect button 24 on the coupon information screen 22. The collector actually collects the trash after pressing the collect button 24 on the coupon information screen 22.

When the collect button 24 is pressed, the collector handy terminal 11 proceeds to step S16 following step S15 and stores the collection information as shown in FIG. FIG. 9 shows a configuration diagram of an example of the collection information. The collection information in FIG. 9 is configured to have a user identification code including the user's name and address, and a collection target identification code including waste classification and product name. The collector handy terminal 11 is the network 20 or the storage medium 1.
The collection information of FIG. 9 is transmitted to the collector center server 10 via 8.

In step S17 following step S16, the collector center server 10 reads the collection information of FIG. 9 from the collector handy terminal 11. Step S
After step 17, the process proceeds to step S18, and the collector center server 10 determines the charge amount using the charge amount DB 14 as shown in FIG.

FIG. 10 is a block diagram showing an example of the charge amount DB. The charge amount DB 14 of FIG. 10 includes, as data items, sorting information including sorting of garbage and product names, and fee information for charging collection of garbage. Collector Center Server 1
By using the charge amount DB 14, 0 can determine the charge amount for each garbage.

In step S19 following step S18, the collector center server 10 charges the fee D as shown in FIG.
The charge amount determined in step S18 is recorded in B16. FIG. 11 shows a configuration diagram of an example of the billing DB. The billing DB 16 of FIG. 11 includes, as data items, the name and address of the user, a collection target identification code including the classification and item name of dust, and fee information for charging the collection of dust. The collection center server 10 can use the charge DB 16 to read the charge information for a predetermined period for charging the collection of dust.

In step S20 following step S19, the collector center server 10 determines whether or not the calculation time has come. If it is determined that the calculation time has come (YES in S20), the flow proceeds to step S21. If it is determined that the calculation time has not come (NO in S20), the collector center server 10 repeats the process of step S20.

In step S21, the collector center server 10 totals the billing amount for each user using the billing DB 16 shown in FIG. 11, and outputs the bill 21 as shown in FIG. 12 according to the tabulated billing amount. To do. FIG. 12 shows an image diagram of an example of a bill. The invoice of FIG. 12 includes the name and address of the user, the name of the collected garbage, the charge amount for collecting the waste, and the total charge amount.

Therefore, the collection person can easily obtain the billing amount for each user for the collected garbage every predetermined period and easily output the bill 21 according to the billing amount. . On the other hand, the user is charged only for the garbage actually collected by the collector,
It is possible to prevent the unauthorized payment of the collection of garbage.

FIG. 13 shows a flowchart of the second embodiment of the processing of the article recovery support system according to the present invention. In step S30, the user operates the user terminal 12 to apply for collection to the collector center server 10. At this time, the user terminal 12 transmits a message as shown in FIG. 14 to the collector center server 10.

FIG. 14 is a block diagram showing an example of a message sent from the user terminal to the collector center server at the time of collection application. The electronic message of FIG. 14 is configured to have user information including the user's name and address, and collection target information including waste classification and product name.

In step S31 following step S30, the collector center server 10 records the collection information in which the coupon identification number is added to the electronic message received from the user terminal 12, in the collection information DB 22 as shown in FIG. Figure 15
FIG. 3 shows a configuration diagram of an example of the collection information DB. The collection information DB 22 of FIG. 15 is configured to have a coupon identification number that represents a unique identification number, a user identification code that includes the user's name and address, and a collection target identification code that includes trash classification and product name. To be done.

In step S32 following step S31, the collector center server 10 sends the coupon identification number to the user terminal 12. In step S33 following step S32, the user terminal 12 prints the coupon 17 including the coupon identification number received from the collector center server 10.

For example, coupon 17 is printed to include a bar code that identifies the coupon identification number. The user attaches the printed coupon 17 and carries the waste to a predetermined waste collection place.

On the garbage collection day, the collector carries the collector handy terminal 11 and goes to a predetermined garbage collection site to collect the garbage. If the garbage attached with the coupon 17 is in the garbage collection place, the collector proceeds to step S34 following step S33, and the collector uses the collection handy terminal 11 to read the coupon information from the coupon 17 attached to the garbage. The coupon information includes a coupon identification number.

In step S35 following step S34, the collector handy terminal 11 transmits coupon information to the collector center server 10. At this time, the collector handy terminal 11 transmits a message as shown in FIG. 16 to the collector center server 10. FIG. 16 is a block diagram showing an example of a message sent from the collector handy terminal to the collector center server when the coupon information is sent.
The message in FIG. 16 is configured to have a coupon identification number.

In step S36 following step S35, the collector center server 10 searches the collection information DB 22 using the coupon identification number received from the collector handy terminal 11 as key information, and the collection information corresponding to the coupon identification number. To confirm. And step S3
In step S37 following step 6, the collector center server 10 returns the collection information confirmed in step S37 to the collector handy terminal 11. At this time, the collector's center server 10 transmits a message as shown in FIG. 17 to the collector's handy terminal 11.

FIG. 17 is a block diagram showing an example of a message sent from the collector center server to the collector handy terminal when the coupon information is read. The message in FIG. 17 is configured to have a user identification code including the name and address of the user and a collection target identification code including the classification of waste and the product name.

In step S38 following step S37, the collector handy terminal 11 displays the coupon information screen 22 as shown in FIG. 8 based on the coupon information received from the collector center server 10.

Note that step S39 after displaying the coupon information screen 22 on the collector's handy terminal 11
~ The process of step S45 is the same as steps S15 to S of Fig. 3.
Since it is the same as the process of No. 21, description will be omitted.

In FIG. 13, the coupon is printed by the processing in steps S30 to S33, but the coupon is printed in step S30.
~ Instead of the process of S33, for example, a coupon with a coupon identification number printed is received from a predetermined coupon issuing location, the coupon identification number, user information including the user's name and address, and sorting of garbage. The collection target information including the product name may be transmitted from the user terminal 12 to the collection center server.

The present invention is conceivable as the following additional configurations. (Supplementary Note 1) A method for supporting collection of an article to which a coupon is attached using a mobile terminal, wherein when the collector collects the article to which the coupon is attached, the article is carried by the collector. An information acquisition step in which the mobile terminal acquires user information and article information from a coupon attached to the article, and an information output step in which the mobile terminal outputs the user information and article information acquired in the information acquisition step. An article recovery support method comprising: (Supplementary Note 2) A method for supporting collection of an article to which a coupon is attached using a mobile terminal, which is carried by the collector when the collector collects the article to which the coupon is attached. A mobile terminal, an identification number acquisition step of obtaining an identification number from the coupon attached to the article,
An information acquisition step in which the mobile terminal acquires user information and article information corresponding to the identification number from a center server connected via a predetermined network; and the use acquired by the mobile terminal in the information acquisition step And an information output step of outputting personal information and article information. (Supplementary Note 3) Based on the collection judgment result input step in which the portable terminal inputs the collection judgment result of the article to which the coupon is attached from the collector, and the collection judgment result input in the collection judgment result input step, Note 1 further comprising: a collection information storage step of storing the user information and the article information acquired in the information acquisition step as collection information.
Alternatively, the article collection support method described in 2. (Supplementary Note 4) In the coupon attached to the article, one of the user information, the article information, and the identification number is
4. The article collection support method according to any one of appendices 1 to 3, wherein the method is displayed in a code readable by the mobile terminal. (Supplementary Note 5) A method of assisting collection of goods, which uses a center server to assist collection of goods with coupons attached,
According to the information acquisition step in which the center server acquires the user information and the article information stored corresponding to the collected articles, and the center server in accordance with the user information and the article information acquired in the information acquisition step. And a charge amount determining step of determining a charge amount for each user information. (Supplementary note 6) The supplementary note 5, wherein the center server further includes a bill information output step of outputting bill information in accordance with the billing amount for each of the user information determined in the billing amount determining step. Article recovery support method. (Supplementary Note 7) An article collection support terminal for supporting collection of an article with a coupon attached, wherein when a collector collects the article with the coupon attached, the user information from the coupon attached to the article and An article recovery support terminal comprising: an information acquisition unit for acquiring product information; and an information output unit for outputting the acquired user information and product information. (Supplementary note 8) An article collection support terminal for supporting collection of an article with a coupon attached, wherein when a collector collects the article with the coupon attached, an identification number is obtained from the coupon attached to the article. Identification number acquisition means,
An information acquisition unit for acquiring user information and article information corresponding to the identification number from a center server connected via a predetermined network, and an information output unit for outputting the obtained user information and article information. An article recovery support terminal. (Supplementary note 9) An article collection support server that supports collection of articles with coupons attached, and information acquisition means for acquiring user information and article information stored corresponding to collected articles, and acquired An article collection support server, comprising: a billing amount determining means for determining a billing amount for each user information according to user information and article information. (Supplementary Note 10) An information acquisition procedure for acquiring the user information and the product information stored in the computer in association with the collected product, and the section for each user information according to the acquired user information and the product information. An article collection support program for executing a charge amount determination procedure for determining the amount. (Supplementary Note 11) An information acquisition procedure for acquiring the user information and the product information stored in the computer in association with the collected product, and the section for each user information according to the acquired user information and the product information. A computer-readable recording medium recording an article collection support program for executing a charge amount determining procedure for determining an amount.

[0062]

As described above, according to the present invention, when a collector collects an article to which a coupon is attached, the collector acquires user information and article information from the coupon using a mobile terminal. As a result, it is possible to compare the product to which the coupon is attached and the accumulation place of the product to which the coupon is attached with the user information and the product information acquired from the coupon. It is possible to determine. Therefore, it is useless to divert another person's coupon and attach it to his / her own article.
It is possible to prevent the coupon attached to the article from being stolen.

Further, according to the present invention, the coupon identification number and the user information and article information are recorded in the center server in association with each other. Then, when the collector collects the article to which the coupon is attached, the collector acquires the user information and the article information using the identification number acquired from the coupon using the mobile terminal. As a result, it is possible to compare the product to which the coupon is attached and the accumulation place of the product to which the coupon is attached with the user information and the product information acquired from the coupon. It is possible to determine. Therefore, it is useless to divert another person's coupon and attach it to his / her own article, so that it is possible to prevent the coupon attached to the article from being stolen.

Further, according to the present invention, the collection judgment result in which the collection person compares the article to which the coupon is attached and the accumulation place of the article to which the coupon is attached with the user information and the article information acquired from the coupon. , And user information and article information can be stored as collection information based on the collection judgment result.

Further, according to the present invention, the user information and the article information stored corresponding to the collected articles can be acquired and the billing amount for each user information can be determined. It is possible to charge for collected items. Therefore, it is possible to prevent the useless payment for the collection of the article.

Further, according to the present invention, it is possible to output the bill information for each user according to the charge amount for each user information.

[0067]

[Brief description of drawings]

FIG. 1 is a configuration diagram of an embodiment of an article recovery support system according to the present invention.

FIG. 2 is a configuration diagram of an embodiment of a collector center server.

FIG. 3 is a flowchart of a first embodiment of processing of the article recovery support system according to the present invention.

FIG. 4 is a diagram showing an example of a message sent from a user terminal to a collector center server when applying for a coupon.

FIG. 5 is a block diagram of an example of an item information DB.

FIG. 6 is a configuration diagram of an example of a personal information DB.

FIG. 7 is a configuration diagram of an example of a message sent from a collector center server to a user terminal when coupon information is sent.

FIG. 8 is an image diagram of an example of a coupon information screen.

FIG. 9 is a configuration diagram of an example of collection information.

FIG. 10 is a configuration diagram of an example of a charge amount DB.

FIG. 11 is a block diagram of an example of a billing DB.

FIG. 12 is an image diagram of an example of a bill.

FIG. 13 is a flowchart of a second embodiment of processing of the article recovery support system according to the present invention.

FIG. 14 is a configuration diagram of an example of a message transmitted from a user terminal to a collector center server when applying for collection.

FIG. 15 is a block diagram of an example of a collection information DB.

FIG. 16 is a diagram showing an example of a message sent from the collector handy terminal to the collector center server when coupon information is sent.

FIG. 17 is a diagram showing an example of a message sent from the collector center server to the collector handy terminal when reading coupon information.

[Explanation of symbols]

1 Goods collection support system 10 Collector Center Server 11 Collector Handy Terminal 12 User terminal 13 Item information database (DB) 14 Charge DB 15 Personal information DB 16 Billing DB 17 coupons 18 storage media 19,20 network 21 invoice 22 Collection information DB 100 input device 101 display device 102 Drive device 103 recording medium 104 auxiliary storage 105 memory device 106 arithmetic processing unit 107 Interface device 108 DB B bus

Claims (5)

[Claims] 1. A method of supporting collection of an article with a coupon attached, using a mobile terminal, wherein when the collector collects the article with the coupon attached, the collection person's cell phone is used. An information acquisition step in which the mobile terminal acquires user information and article information from a coupon attached to the article, and an information output in which the mobile terminal outputs the user information and article information acquired in the information acquisition step An article recovery support method comprising the steps of: 2. A method for supporting collection of an article to which a coupon is attached using a mobile terminal, wherein when the collector collects the article to which the coupon is attached, the article is collected by the collector. An identification number acquisition step in which the mobile terminal obtains an identification number from a coupon attached to the article, and the mobile terminal uses a center server connected via a predetermined network to provide user information corresponding to the identification number. And an information acquisition step of acquiring article information, and an information output step of outputting the user information and the article information acquired in the information acquisition step by the mobile terminal. 3. The recovery judgment result input step in which the portable terminal inputs the recovery judgment result of the article to which the coupon is affixed by a collector, and the recovery judgment result input in the recovery judgment result input step 3. The article recovery support method according to claim 1, further comprising: a recovery information storage step of storing the user information and the product information acquired in the information acquisition step as recovery information. 4. A method of supporting collection of an article with a coupon attached, using a center server, wherein the center server stores user information stored in association with a collected article and An information acquisition step of acquiring article information, and the center server having a charging amount determining step of determining a charging amount for each user information according to the user information and the product information acquired in the information acquiring step. An article recovery support method characterized by the above. 5. The center server further comprises a bill information output step of outputting bill information in accordance with the billing amount for each of the user information determined in the billing amount determining stage. 4. The article collection support method described in 4.