JP3961785B2 - Information providing system and information providing method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention provides an information providing system that can provide audio information while browsing visual information using a telephone terminal having a function of browsing visual information on the Internet. and Information provision On the way Related.
[0002]
[Prior art]
In general, as means for providing information in response to a customer's request, there is provision of visual information such as characters and images and audio information.
[0003]
In recent years, with the widespread use of telephone terminals, the telephone terminals can receive not only voice information services but also visual information services on the Internet.
[0004]
By the way, when using a telephone terminal equipped with a Web browser or the like to receive a voice information service while browsing visual information on the Internet, for example, an image of a product sold on a mail order site or an advertisement of the product. When browsing the question directly to the call center operator regarding the question related to the product during browsing, it is very difficult to associate the audio information with the visual information being browsed.
[0005]
In the conventional technology, when a phone number such as “Contact” is displayed in the information displayed on the screen at the time of the above request, the automatic voice response system is set based on the phone number. A call center is called and information that “I want to make an inquiry about a product called XX” is verbally transmitted.
[0006]
Accordingly, the telephone terminal as described above cannot receive a service of audio information during viewing of visual information at present, though the terminal itself has a function of exchanging audio information.
[0007]
By the way, in recent years, many mobile phone terminals such as mobile phones and PHSs are equipped with a kind of Web browser. For example, i-mode provided by NTT mobile communication network is a specific example. These telephone terminals have a function of automatically transmitting a telephone number linked to the anchor by displaying content on the Internet as hypertext and clicking a special anchor on the text. Therefore, by using such a function, it is possible to make a call to a required partner while omitting an operation of a user dialing a telephone number.
[0008]
However, in the case of product inquiries as described above, it is necessary to verbally convey what kind of information is desired, and this does not change even for telephone terminals equipped with i-mode. . If it is information about the level of product inquiries, it seems that there is not much time loss, that is, call charges.
[0009]
Generally, an automatic voice response system (IVR: Interactive Voice Response) is often installed at a sales site associated with the purchase of a product. In such a case, information on the target product is displayed on the screen of the Web browser, but responses such as questions about the product in the automatic voice response system have a very complicated menu. (See FIG. 8).
[0010]
Conventionally, regarding the hierarchical processing of the complicated response menu as described above, the following two usage methods have been considered on the telephone terminal side.
[0011]
One is that, as shown in FIG. 8, the user of the telephone terminal 100 displays the target product information 102 on the screen 101 of the Web browser, and then clicks on a special anchor on the display screen. The telephone number connected to the anchor is automatically transmitted and connected to the automatic voice response system 200 side, but sequentially starts with, for example, “This is a shopping mall.” This is a method in which the user of the telephone terminal 100 proceeds while inputting necessary data sequentially, corresponding to a certain stage such as “Please input” and “Please enter the product number”.
[0012]
The other one is a method of skipping the IVR response menu hierarchy as shown in FIG. 9, which can be said to be an improvement method of the voice response service shown in FIG. In other words, in this method, by changing the destination of the telephone number for each target product 102a, 102b displayed on the screen of the Web browser, the level required for the corresponding product is skipped from the IVR response menu level. It is an example. For example, “03-XXXX-1111” is assigned for the product A, and “03-XXXX-1112” is assigned for the product B. In such a hierarchical processing method, the product number can be specified on the IVR side that has received “03-XXXX-1111” if the telephone number is transmitted from the browsing screen related to the information on the product A. It is no longer necessary to request the input of the user, and it is possible to quickly reach the required hierarchy.
[0013]
[Problems to be solved by the invention]
However, the two hierarchical processing methods as described above have the following problems.
[0014]
In the former method, when using the service, the user always proceeds from the first menu according to the hierarchy, so the number of user operations associated with menu selection increases, resulting in higher communication charges and input errors. This often becomes a disadvantage for users who are users of the service.
[0015]
In the latter method, the menu hierarchy is shallow and the number of key operations is reduced. However, it is necessary to increase the telephone number and line according to the number of products, and the equipment cost on the service provider side becomes a problem. come.
[0016]
By the way, as one of higher quality services, for example, when considering a service that introduces products that meet the user's preference, a program from a database or the like, not a fixed Web page that displays an HTML file. A method of dynamically generating a Web page and assigning a free telephone number at that time can be considered. However, in this case, it is difficult to construct the system as requested above unless the access state of the user can be managed.
[0017]
Therefore, a system that provides information has a problem of loss of communication charges on the information receiving side and an operation cost on the information providing side.
[0018]
The present invention has been made to solve the above problems, and provides an information providing system and an information providing method for reducing the cost for accessing information required by a user and improving the quality of service. The purpose is to do.
[0019]
[Means for Solving the Problems]
(1) In order to solve the above-described problem, the information providing system according to the present invention has a function of browsing content on a network and a destination specified for the item by selecting a specific item included in the content being browsed. A telephone terminal having a means for transmitting information, and a network when receiving a content browsing request from the telephone terminal. upper A function for receiving required content from a content server and relaying it to the telephone terminal and content identification information related to a specific item of the content and terminal identification information generated at a required timing from the telephone terminal for data linkage A data linkage server unit for outputting, a telephone server unit connected to a telephone network and receiving the voice request information from the telephone terminal, and receiving and outputting the terminal identification information sent from the telephone terminal; and the data linkage server unit The terminal identification information for data cooperation obtained by the above and the content identification information are stored in association with each other, and when the terminal identification information output from the telephone server unit is received, the associated content identification information is stored in the telephone server unit And a connection management server part to send to
The telephone terminal is provided with means for transmitting a telephone number to the designated destination by selection of the specific item when a specific item of the content being browsed is for instructing transmission of a telephone number; The telephone server unit responding to the telephone number from the terminal via the telephone network acquires the content identification information stored in association with the connection management server unit based on the terminal identification information from the telephone terminal, An information providing system provided with means for fetching information from voice data linked to the content being browsed from the data linkage server unit and providing the information to the telephone terminal It is.
[0020]
According to the present invention, since the terminal identification information and the identification information related to a specific item of the content are stored in association with each other in the connection management server unit, the telephone terminal is browsing the content. For example, when a telephone number specified in the item is selected and a telephone number is transmitted, terminal identification information generated from the telephone terminal at the same time when the telephone number is transmitted is captured by the telephone server unit, and the connection management server unit If it is sent, the connection management server part extracts the content identification information based on the terminal identification information and sends it to the telephone server part. As a result, the telephone server unit makes a request to the data linkage server unit based on the content identification information, acquires information on the voice data, and transmits the voice information to the telephone terminal.
[0021]
Therefore, when a user of a telephone terminal requests voice information from the telephone server unit, he / she can receive voice information without instructing the telephone server unit again what information is requested. Can contribute to the benefit of service users.
[0022]
If the information provider is expected to receive a call, the telephone number or line associated with the telephone server unit is not the type of information or menu provided to the telephone terminal, but the expected maximum simultaneous connection. The number of lines and telephone numbers can be saved.
[0023]
Needless to say, the data linkage server unit, the connection management server unit, and the telephone server unit may be physically configured independently or integrally.
[0024]
(2) The information providing system according to the present invention is connected to the connection management server unit and stores the terminal identification information and the telephone number of the telephone terminal in association with the configuration described in (1). When a specific item instructing to receive power from the telephone server part is selected from the telephone number dictionary part and the content being browsed on the telephone terminal, the connection management server part includes in the power receiving instruction information via the telephone server part Based on the terminal identification information, a means for retrieving the telephone number from the telephone number dictionary unit, retrieving the associated content identification information stored and returning it to the telephone server unit, and the telephone server unit received from the connection management server unit Voice data related to the content being sent to the phone terminal based on the content identification information Means for obtaining the information from the data linkage server unit and providing it to the telephone terminal.
[0025]
The present invention has the same configuration as the above (1), and a specific item instructing to receive power from the telephone server unit in the content being browsed on the telephone terminal is selected. The connection management server unit retrieves the telephone number from the telephone number dictionary unit based on the terminal identification information included in the power receiving instruction information via the telephone server unit, retrieves the content identification information stored in association with the telephone number, Since it is sent back to the server unit, the telephone server unit sends the telephone number to the telephone terminal, and also acquires the voice data information related to the content being viewed on the telephone terminal from the data linkage server unit based on the content identification information. This service is provided to telephone terminals, so that voice information services can be provided to telephone terminal users that are not charged for calls. Can be realized-bis. Further, by using a dictionary related to a telephone terminal, it is possible to easily realize a service that does not provide information to a customer who is not registered in advance, a flat-rate service, and the like.
[0027]
(3) An information providing method according to the present invention includes a data linkage server unit that relays content on a network to a telephone terminal, a telephone server unit having a telephone operation function connected to a telephone network, and content identification related to a specific item of the content A table in which information and terminal identification information of the telephone terminal are stored in association with each other, and a telephone number dictionary part in which the terminal identification information and the telephone number of the telephone terminal are stored in association with each other. Telephone server part In an information providing system including a connection management server unit that links the data linkage server unit and the data linkage server unit, when an anchor that instructs to receive a telephone call is set to a specific item of content being browsed on a telephone terminal,
When the anchor is selected from the telephone terminal, the data cooperation server unit receives from the telephone terminal that it has selected the anchor that instructs to receive the telephone including the terminal identification information, and transmits the terminal identification information to the connection management server unit Acquiring the destination telephone number and the content identification information from the telephone number dictionary part and the table based on the terminal identification information received by the connection management server part, and transmitting the telephone number and content identification information to the telephone server part. Acquiring voice data information related to the content from the data linkage server unit based on the content identification information received from the connection management server unit, and the telephone server unit transmitting the destination telephone number to the telephone terminal. And, when the telephone terminal responds, transmitting voice data information; By having, and the same operation as the (2).
[0030]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below.
[0031]
FIG. 1 is a block diagram showing an embodiment of an information providing system according to the present invention.
[0032]
This information providing system includes a telephone terminal 1 including a fixed installation type that receives services such as visual information such as characters and images and voice information, and a portable type such as a mobile phone and a PHS, and the above-described various contents on the Internet. In addition to the Web server 3 that can be provided to the telephone terminal 1 via the network 2 and the content relay function such as Web data provided on the network 2, data for linking content and audio data information For linking the telephone server 6 and the data linking server 4 with each other, the telephone server 6 having a function of reproducing voice information taken from the telephone terminal 1 via the telephone network 5, and the data linking server 4. The connection management server 7 is used.
[0033]
The telephone terminal 1 is equipped with a web browser, displays content on the network 2 provided to be viewable from the web server 3 as hypertext, and clicks a required anchor in the displayed content. In addition, the data link server 4 has a function of transmitting and receiving the anchor parameters. The anchor is one of tags described in the HTML language, and is used when a link is made to jump to another linked page. This means that, for example, if the anchor in the content being browsed is an instruction to send a phone number, when the anchor in the content being browsed is selected, the phone number of the required destination is automatically entered. Has a function to send. The transmitted telephone number is acquired by the telephone server 6 via the telephone network 5.
[0034]
The data linkage server 4 acquires a content acquisition request including terminal identification information transmitted from the telephone terminal 1 under the URL, and content identification information provided from the Web server 3 via the network 2 based on the content acquisition request. (Hereinafter referred to as “page ID”) including a gateway function unit that relays content (Web data), terminal identification information transmitted from the telephone terminal 1 at an arbitrary timing, for example, a content acquisition request, and a page ID of the content It has a data linkage function unit that has a function of temporarily storing content that is transmitted to the connection management server 7 and provided from the Web server 3 as necessary. As will be described later, when the data linkage server 4 receives a voice data request from the telephone server 6 under the page ID, the data linkage server 4 provides the telephone server 6 with voice data corresponding to the page ID. As the providing means, for example, a text file of voice data corresponding to the ID page is taken from the network and synthesized and provided to the telephone server 6, or a voice file attached to the content being browsed is saved and the page ID is saved. There are means such as providing information on audio data of an audio file.
[0035]
The data linkage server 4 may have a content locator function like the Web server, or may be a combination of an independent data linkage function unit and a gateway function unit. Further, both of these functional units may be physically distributed via a network, or may be configured as an integrated unit without via a network.
[0036]
Information is exchanged between the telephone terminal 1 and the data linkage server 4 using a message format typified by HTTP (Hyper Text Transfer Protocol) or WAP (Wireless Application Protocol).
[0037]
The telephone server 6 is connected to a telephone network 5 such as a subscriber network, a mobile telephone network, and a PHS network, and has telephone operation functions such as reception, response, transmission, and disconnection with respect to the telephone terminal 1. Specifically, in response to an incoming call response, for example, a function of reproducing voice information of the telephone terminal 1 taken from the PHS network via the telephone network 5 and a command from the outside, as shown by a dotted line in FIG. In addition to the function of transmitting the telephone number of the designated destination, for example, the telephone terminal 1 and reproducing the voice information via the telephone network 5 when the destination answers, the voice communication path is disconnected, the voice information is transferred, etc. Has the function of
[0038]
The connection management server 7 has a function of providing linkage data for linking the data linkage server 4 and the telephone server 6, and exchanges information with both the data linkage server 4 and the telephone server 6. It is possible. That is, the connection management server 7 includes a linkage management table 9 that takes in and stores and manages “page ID + terminal identification information” acquired by the data linkage server 4, for example, either or both of the page ID and the terminal identification information. The combination is used as a specific key, and the data link server 4 and the telephone server 6 are linked.
[0039]
The data linkage server 4, connection management server 7, and telephone server 6 may be configured to independently implement the functions described above, or implement the functions of each server in a series of processing of one program. You may make it operate. Further, they may be physically distributed via a network, or may be configured as an integrated type.
[0040]
Next, FIG. 2 is a block diagram showing another embodiment of the information providing system.
[0041]
This system is an integrated example that implements the functions of the data linkage server 4, the connection management server 7, and the telephone server 6 under one program. Therefore, for convenience of explanation, the data linkage server 4 is the data linkage server unit 4a, the connection management server 7 is the connection management server unit 7a, the telephone server 6 is the phone server unit 6a, and these integrated forms are the content / voice linkage server 10. . However, since the data linkage server 4 and the data linkage server unit 4a, the connection management server 7 and the connection management server unit 7a, and the telephone server 6 and the phone server unit 6a have the same function, there is no need to particularly distinguish them. However, if considered as a part of the integrated form, the data linkage server unit 4a, the connection management server unit 7a, and the telephone server unit 6a are used. The functions of these units are the same as those in FIG.
[0042]
In this integrated system, a data gateway unit 4b that relays content acquisition requests and content provided from the Web server 3 is connected between the content / speech cooperation server 10 and the telephone terminal 1. In order to connect the cooperation server 10 and the telephone network 5, a voice / data conversion gateway 6b using VoIP (Voice over IP) technology is provided.
[0043]
Next, an information providing method when the above information providing system is used will be described with reference to FIGS.
[0044]
This information providing method describes a procedure for using the telephone terminal 1 to acquire audio information associated with visual information that is content displayed on a page being browsed while browsing content on the Internet. Is.
[0045]
First, an example of processing for browsing content on the Internet using the telephone terminal 1 will be described with reference to FIG. In the figure, ST1, ST2,... And the following ST1, ST2,.
[0046]
ST1: A content acquisition request including terminal identification information is transmitted from the telephone terminal 1 to the data linkage server 4 (including the content / voice linkage server 10 shown in FIG. 2; the same applies hereinafter) 4 under the URL of the Web server 3. (Content request transmission step).
[0047]
ST2: The data linkage server 4 requests the required content from the Web server 3 based on the URL transmitted from the telephone terminal 1 (content request step). ST1 is included in the content request step ST2 in a broad sense.
[0048]
ST3: Upon receiving a content acquisition request based on its own URL, the Web server 3 takes out the required content from content storage means such as a disk (not shown) and provides it to the data linkage server 4 (content provision step). .
[0049]
ST4: The data linkage server 4 extracts unique information corresponding to an anchor existing in the content received from the Web server 3 via the network 2, that is, a page ID (content identification information). The terminal identification information already received from the telephone terminal 1 is transmitted to the connection management server 7 (identification information extraction cooperation step). The connection management server 7 combines the page ID and terminal identification information sent from the data linkage server 4 and stores them in the linkage management table 9 so that the corresponding phone terminal 1 can display what content is currently on the screen. Manage what you are doing.
[0050]
ST5: The data linkage server 4 transmits the content sent from the Web server 3 to the telephone terminal 1, so that the user can view the required content on the screen of the telephone terminal 1 (content display). Step). The displayed contents may include the telephone number of the telephone server 6 as it is in addition to the anchor that instructs the telephone server 6 to transmit a telephone number, for example.
[0051]
Next, a processing example when the user selects a telephone call request anchor embedded in the content displayed on the telephone terminal 1 will be described with reference to FIG. Note that ST11, ST12,... In the same figure and the following ST11, ST12,.
[0052]
ST11, ST12: When the telephone terminal 1 selects a request anchor for transmitting a telephone number, the telephone server 6 receives the telephone number transmission request information via, for example, wireless communication and the telephone network 5 (ST11). Terminal identification information is also received (ST12). These steps ST11 and ST12 mean a telephone call request power receiving step.
[0053]
ST13: The telephone server 6 sends the terminal identification information acquired from the telephone terminal 1 to the connection management server 7 and inquires which voice information should be provided (voice information provision inquiry step).
[0054]
ST14: Upon receiving the terminal identification information, the connection management server 7 refers to the cooperation management table 9 and corresponds to the terminal identification information of the telephone terminal 1 inquired from the combination of the terminal identification information and the page ID. The page ID is returned to the telephone server 6 (page ID return step).
[0055]
ST15: The telephone server 6 requests voice information from the data linkage server 4 based on the acquired page ID (voice information requesting step).
[0056]
ST16: For example, in the case where an audio file pasted on a content page is stored, the data linkage server 4 reads the audio file and provides it to the telephone server 6, or corresponds to the page ID from the network. A voice data text file is taken in and synthesized to provide to the telephone server 6 (voice information return step).
[0057]
ST17: The telephone server 6 converts the received voice data into voice information and transmits it to the telephone terminal 1 via the telephone network 5 (voice information providing step).
[0058]
The call is terminated when the transmission of the voice information is completed or the operation from the telephone terminal 1 is performed. After the end of the call, the telephone terminal 1 can continue browsing content on the Internet.
[0059]
Therefore, according to the embodiment of the information providing system and the information providing method as described above, desired audio information can be obtained by designating an anchor in the content displayed on the screen by the user who owns the telephone terminal 1. Thus, the user can enjoy the voice information service at the same time while browsing the content by a simple operation.
[0060]
Further, when the user of the telephone terminal 1 requests voice information from the telephone server 6, the user can acquire the voice information without giving another instruction as to which information is requested.
[0061]
Furthermore, the number of telephone numbers to be prepared can be calculated in advance based on the assumed number of accesses, and automatic web page generation using a database is applied, for example, the screen of the product A presented to a certain user U1 Even when the telephone number “03-XXXX-1111” associated with the user U1 has been accessed, the telephone number can be assigned to the screen of the product B to be presented to another user U2 when the user U1 terminates access. The number can be flexibly assigned to the user, so that a flexible system can be constructed, and the cost on the equipment can be reduced for the service providing side.
[0062]
Furthermore, if the data linkage server 4 presents the telephone number of the telephone server 6 to a specific item of content on the network 2, the data linkage server 4 automatically selects the item while browsing the content of the telephone terminal 1, thereby automatically The telephone number including the terminal identification information is transmitted to the telephone server 6 and detected by the connection management server 7 via the telephone server 6. The page ID is extracted from the table 9 and returned to the telephone server 6. The voice information linked to the content being browsed can be acquired from the data linkage server 4 and provided to the telephone terminal 1.
[0063]
Further, when the data linkage server 4 is an instruction to send a telephone number to a specified destination of a specific item of content on the network 2, by selecting and operating the item, the data linkage server 4 automatically includes a specified destination including terminal identification information. Since the telephone number is transmitted and detected by the connection management server 7 via the telephone server 6, the page ID is extracted from the table 9 and returned to the telephone server 6. The linked voice information can be acquired from the data linkage server 4 and provided to the telephone terminal 1.
[0064]
Although the above embodiment has been described based on the configuration shown in FIG. 1, it goes without saying that a series of processing can also be executed using the same information providing method described above in the configuration of FIG. 2.
[0065]
Next, FIG. 5 is a block diagram showing another embodiment of the information providing system according to the present invention.
[0066]
In this embodiment, terminal identification information, telephone numbers of the telephone terminals 1,... Are newly added to the connection management server unit 7a (including the connection management server 7) which is a component of the system shown in FIGS. A telephone number dictionary unit 11 such as a database or a table for storing the associated telephone number dictionary is added.
[0067]
The reason for providing the telephone number dictionary unit 11 is not to provide a response service such as IVR described above, but to provide voice information by directly calling the telephone terminal 1 from the telephone server unit 6a.
[0068]
Next, an information providing method using the information providing system shown in FIG. 5 will be described with reference to FIG. In the figure, ST21, ST22,... And the following ST21, ST22,.
[0069]
ST21: When an anchor instructing power reception of the telephone in the content displayed on the telephone terminal 1 is selected, the data linkage server unit 4a (hereinafter including the data linkage server 4) includes the terminal identification information from the telephone terminal 1. The fact that an anchor for instructing power reception of the telephone is selected is received (anchor selection receiving step).
[0070]
ST22: The data linkage server unit 4a transmits the terminal identification information received from the telephone terminal 1 to the connection management server unit 7a (hereinafter including the connection management server 7). Here, the connection management server unit 7a refers to the telephone number dictionary unit 11 based on the terminal identification information, and acquires a destination telephone number (destination telephone number acquisition step).
[0071]
ST23: The connection management server unit 7a uses the telephone server unit 6a (hereinafter referred to as the telephone server 6) to obtain the page ID acquired from the cooperation management table 9 based on the destination telephone number acquired from the telephone number dictionary unit 11 and the terminal identification information. (Including telephone number transmission step).
[0072]
ST24: The telephone server unit 6a inquires of the data linkage server unit 4a about voice information to be transmitted to the telephone terminal 1 based on the page ID received from the connection management server unit 7a (voice information inquiry step).
[0073]
ST25: The data linkage server unit 4a returns voice data to the telephone server unit 6a (voice data return step).
[0074]
ST26: Upon receiving the voice data, the telephone server unit 6a transmits the destination telephone number already received from the connection management unit 7a to the telephone terminal 1 (telephone number transmission step).
[0075]
ST27: Furthermore, when the telephone terminal 1 responds, the telephone server unit 6a converts the voice data into voice information and transmits it to the corresponding telephone terminal 1 (voice information transmission step).
[0076]
Therefore, according to the embodiment as described above, when the user selects an anchor among the contents displayed on the telephone terminal 1 and requests the voice information service, the terminal identification information from the telephone terminal 1 is changed. Originally, the connection management server unit 7a acquires the destination telephone number and the page ID of the content from the telephone number dictionary unit 11 and the cooperation management table 9, respectively, and transmits them to the telephone server unit 6a. Since the destination telephone number is transmitted to the telephone terminal 1 that is the destination, the voice information is acquired from the data linkage server unit 4a based on the page ID and transmitted to the telephone terminal 1, so that the user is not charged. Users who are able to provide voice information and who are using telephone terminals that do not support anchors that direct calls Gold of the problem can be easily solved.
[0077]
Further, by using a dictionary related to the telephone terminal 1, it is possible to easily realize a service that does not provide information to a customer who is not registered in advance, a flat-rate service, and the like.
[0078]
Next, FIG. 7 is a block diagram showing still another embodiment of the information providing system according to the present invention.
[0079]
This embodiment is an example using a telephone terminal 11 having a data communication mode and a voice communication mode capable of transmitting and receiving analog voice information. Therefore, the terminal 1 has a function of switching and selecting any one of the communication modes. These two communication modes may be used in combination.
[0080]
On the other hand, the content / speech cooperation server 10 is provided with a voice server unit 6c instead of the telephone server unit 6a, and has a function as a server capable of voice transmission / reception using the connection in the communication mode as described above. Yes.
[0081]
In such a system, when the telephone terminal 1 selects an anchor that requests voice information while browsing content that is Web data, the connection is switched to a voice communication mode connection necessary for the request.
[0082]
In this state, when anchor selection information is received from the telephone terminal 1, the data linkage server unit 4a requests the voice server unit 6c to send voice information via the connection management server unit 7a. Other processing procedures are the same as those in FIG. 6 for explaining a series of processing procedures of the system shown in FIG. 5, but at the same time, the voice server unit 6c takes over the connection between the data cooperation processing function unit 4a and the telephone terminal 1. It will be a thing.
[0083]
When the voice server section 6c sends voice information, the voice server section 6c transmits the voice information to the telephone terminal 1 via the data gateway section 4b. Since the telephone terminal 1 that has received the voice information is connected in the voice communication mode, it can listen to the voice information.
[0084]
Therefore, according to such an embodiment, browsing of content on the network can be used separately from the data communication mode, and the voice information service can be used separately from the voice communication mode. If the mode connection is automatically switched to the voice communication mode, it is possible to receive a voice information service without starting a new telephone call. In addition, it is possible to receive both an information service based on onsen and a visual information service simultaneously.
[0085]
Therefore, according to the information providing system and the information providing method shown in FIG. 1, FIG. 2, FIG. 5 and FIG. 7, it is possible to easily receive a service in which content browsing services on the Internet and voice information services are integrated. .
[0086]
Specifically, in the call center, the telephone server 6 or the telephone server unit 6a receives the telephone of the user who makes an inquiry while browsing the web page of the telephone terminal 1, and then calls an operator waiting in the call center. At this time, by notifying the information of the page being browsed as voice information in advance, the response can be smoothly advanced.
[0087]
Also, in the IVR, when a call is made by selecting an anchor from the telephone terminal 1 while displaying a product by associating a Web page with an IVR menu at a mail order site or the like, a desired menu such as a mail order site is displayed. Can be reached instantly.
[0088]
In addition, by linking the data linkage server 4 or the data linkage server unit 4a with the speech synthesis function (text reading), it is possible to convert Web data into voice and provide a Web page reading service.
[0089]
(Other embodiments)
(Other embodiment 1)
In the above embodiment, the terminal identification information sent from the telephone terminal 1 is used to link the data linkage server 4 (including the data linkage server unit 4a) and the telephone server 6 (including the phone server unit 6a). However, the type and contents of the terminal identification information are not particularly limited.
[0090]
As this terminal identification information, for example, a terminal identification ID assigned to each terminal that is currently widely used in many mobile phone terminals 1 may be used, or a contract telephone number or a service contract is assigned. Identification information that uniquely identifies each user of the telephone terminal 1 such as a user ID may be used. It is conceivable that the contract telephone number is a number string and the user ID is a combination of numbers and characters. Further, as the terminal identification information, a so-called one-time password that is dynamically generated every time Web data is browsed from start to end may be used.
[0091]
Therefore, for example, it is conceivable to use caller ID notification. However, if the required information cannot be acquired by setting “not notify” or one contract line is shared by a plurality of telephone terminals 1, the service is reduced. As described above, by using a unique terminal identification ID for each terminal as described above, it is possible to reliably provide necessary information. In addition, a service of not providing information to customers who are not registered in advance can be realized.
[0092]
Further, by using unique identification information for each user of the telephone terminal 1, for example, when one contract line is shared by a plurality of telephone terminals 1, the telephone terminal 1 used during access is switched or a screen is displayed. It can be expected to select and use appropriate devices such as visibility and sound quality, and to provide flexible services. In addition, when the service is subject to billing, regardless of how many types of telephone terminals 1 are used, services that charge users or services that do not provide information to unregistered customers Etc. can be easily realized.
[0093]
Furthermore, by using identification information dynamically generated every time Web data is browsed from start to end, it is determined by the connection management server 7 rather than information input by the person who owns the telephone terminal 1 or the user. Therefore, it is effective for monitoring unauthorized access. Moreover, when using the telephone terminal 1 of a business operator that cannot acquire / use the terminal unique identification information, the required information can be provided with certainty.
[0094]
(Other embodiment 2)
In the above embodiment, the terminal identification information used to link the data linkage server 4 (including the data linkage processing function unit 4a) and the telephone server 6 (including the phone server unit 6a) Although it transmits when requesting | requiring a content with respect to the Web server 3, the following several transmission timings can be considered for transmission of this terminal identification information to the telephone server 6. FIG.
[0095]
For example, when browsing the content on the network, the terminal identification information is transmitted to the data cooperation server 4 as one data of the content data transmission protocol simultaneously with the telephone call operation from the telephone terminal 1. At this time, since the connection management server 7 receives the terminal identification information from the data linkage server 4 and detects the transmission from the telephone terminal 1, the telephone terminal transmitted from the connection management server 7 to the telephone server 6 is detected. The result of specifying 1 can be transmitted.
[0096]
If the terminal identification information is transmitted when the telephone terminal 1 is used in this way, for example, “the identification information is not transmitted until immediately before the identification information is required”, “the identification information and the password are combined and the telephone terminal It is possible to design a flexible system such as “1.
[0097]
Further, when a telephone call request anchor is selected from the telephone terminal 1, a telephone number is transmitted from the telephone terminal 1, and the terminal is used as a part of a call control signal transmitted to the telephone network 5 when the telephone number is transmitted. Since the identification information is transmitted, the telephone server 6 can acquire the terminal identification information via the telephone network 5. Examples of such call control signals include ITU-T standard H.264. 225 setup (SETUP) signals and the like are used.
[0098]
If terminal identification information is transmitted as a part of a call control signal in this way, for example, a code other than a telephone number (numeric string) can be used, and it can also be transmitted encrypted, so that system design, management, etc. In this aspect, efficiency and safety can be improved.
[0099]
Furthermore, when the telephone server 6 receives a telephone number from the telephone terminal 1 when the telephone call request anchor is selected from the telephone terminal 1, when the telephone server 6 responds by this power reception, that is, using a call control signal during a call, Send terminal identification information. The telephone terminal 1 may transmit terminal identification information when receiving an information request from the telephone server 6. When such terminal identification information transmission timing is taken, it is possible to avoid the case where terminal identification information related to privacy is sent unprotected to an unintended partner due to erroneous dialing, etc. Since the transmission of the identification information is delayed until the telephone server 6 responds to a call state, the safety when the telephone server 6 does not respond for some reason can be improved.
[0100]
In addition, the telephone terminal 1 does not actively transmit terminal identification information, but inserts special terminal identification information that is not included in the original content into the telephone number portion of the anchor that directs outgoing calls. It may be configured to display on the telephone terminal 1. An example of such a telephone number is a sub-address added to the telephone number. For example, when the telephone number of the telephone server 6 is “03-XXXX-1111”, the subaddress “12345” is added as “03-XXXX-1111 * 12345”.
[0101]
In the case of such transmission of identification information, the means for transmitting identification information is simple and can be realized based on the prior art, and there is a high possibility that a wider range of telephone terminals 1 can be used.
[0102]
(Other embodiment 3)
As timings for transmitting terminal identification information used for linking the data linkage server 4 (including the data linkage server unit 4a) and the telephone server 6 (including the phone server unit 6a), there are several further as described below. The transmission timing can be considered.
[0103]
In one example, the terminal identification information is transmitted from the telephone terminal 1 to the data linkage server 4 as one parameter of the content data transmission protocol before an operation for requesting a telephone call from the telephone server 6 is performed. For example, an input screen such as a “login” screen may be prepared in part of the Web data, and the user of the telephone terminal 1 may input terminal identification information. In this case, when an operation for requesting a telephone call is performed from the telephone server 6, the connection management server 7 can transmit a call request including a telephone number to the telephone server 6 and make a call to the telephone terminal 1. .
[0104]
According to such transmission of identification information, it is possible to cope with a case where the telephone terminal 1 used for browsing the content is different from the terminal that is to receive the information by voice.
[0105]
In another example, when an operation for requesting a telephone call from the telephone server 6 is performed, terminal identification information is transmitted from the telephone terminal 1 to the data linkage server 4 as one data of a transmission protocol for content data. At this time, the connection management server 7 can transmit a call request including a telephone number to the telephone server 6 to make a call to the telephone terminal 1. For example, when content data is transmitted from the data linkage server 4, a reply is made by including the terminal identification information of the telephone terminal 1 in a part of the anchor for the power reception request.
[0106]
According to such transmission of terminal identification information, it is not necessary to operate the user of the telephone terminal 1, and desired information can be acquired without being aware of the transmission of identification information.
[0107]
(Other embodiment 4)
As a method for transmitting a telephone number by the telephone terminal 1, for example, a method in which a user transmits a telephone number in synchronization with a telephone number input operation may be used. Further, when using the telephone terminal 1 that does not support the telephone call request anchor, a method may be used in which the telephone number of the telephone server 6 is displayed on the screen and the telephone number is transmitted when the user operates the button. .
[0108]
(Other embodiment 5)
As a method for selecting items of a transmission instruction and a power reception instruction from the telephone terminal 1 when browsing the content, for example, in addition to a method of selecting an anchor on the screen, the telephone terminal 1 is equipped with a button operation and content according to the content. The button may have a special meaning, for example, a soft key function, and a necessary instruction may be issued by operating this button.
[0109]
In addition, the present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the scope of the invention. In addition, the embodiments can be implemented in combination as much as possible, and in that case, the effect of the combination can be obtained. Further, each of the above embodiments includes various higher-level and lower-level inventions, and various inventions can be extracted by appropriately combining a plurality of disclosed constituent elements. For example, when an invention is extracted because some constituent elements can be omitted from all the constituent elements described in the means for solving the problem, the omitted part is used when the extracted invention is implemented. Is appropriately supplemented by well-known conventional techniques.
[0110]
【The invention's effect】
As described above, according to the present invention, it is possible to reduce the communication fee of the user for accessing the required information by transparently interlocking the information service by visual and voice at the telephone terminal. It is possible to provide an information providing system and an information providing method capable of realizing a reduction in equipment cost on the service providing side and thus improving the quality of the service.
[Brief description of the drawings]
FIG. 1 is a configuration diagram showing an embodiment of an information providing system according to the present invention.
FIG. 2 is a configuration diagram showing another example of an information providing system in which a part of the configuration is integrated.
FIG. 3 is a diagram for explaining a processing example when browsing content on a network when the system shown in FIGS. 1 and 2 is used;
FIG. 4 is a view for explaining an example of processing when a call origination request anchor is selected from contents browsed using the system shown in FIGS. 1 and 2;
FIG. 5 is a configuration diagram showing another embodiment of the information providing system according to the present invention.
6 is a diagram for explaining a processing example of a power reception service when the system shown in FIG. 5 is used.
FIG. 7 is a configuration diagram showing still another embodiment of the information providing system according to the present invention.
FIG. 8 is a diagram for explaining a conventional information providing method.
FIG. 9 is a diagram for explaining another conventional information providing method.
[Explanation of symbols]
1 ... Telephone terminal
2 ... Network
3 ... Web server
4 ... Data linkage server
4a ... Data linkage server part
5 ... Telephone network
6 ... Telephone server
6a ... Telephone server
7 ... Connection management server
7a: Connection management server part
9 ... Cooperation management table
10 ... Content / voice linkage server

Claims (3)

A telephone terminal provided with a function of browsing content on the network and means for transmitting information to a destination specified by the item by selecting a specific item included in the content being browsed;
A function of receiving a required content from a content server on the network and relaying it to the telephone terminal when receiving a content browsing request from the telephone terminal, content identification information relating to the specific item of the content, and the telephone terminal A data linkage server unit that captures terminal identification information generated at a required timing from and outputs it for data linkage;
A telephone server that is connected to a telephone network and receives the information of the voice request from the telephone terminal, and receives and outputs terminal identification information transmitted from the telephone terminal;
When the terminal identification information for data cooperation acquired by the data cooperation server unit and the content identification information are stored in association with each other and the terminal identification information output from the telephone server unit is received, the associated content A connection management server unit for sending identification information to the telephone server unit,
The telephone terminal is provided with means for transmitting a telephone number to the designated destination by selection of the specific item when a specific item of the content being browsed is an instruction to transmit a telephone number,
The telephone server unit responding to the telephone number from the telephone terminal via the telephone network acquires the content identification information stored in association with the connection management server unit based on the terminal identification information from the telephone terminal. An information providing system comprising: means for taking in information based on audio data linked to the content being browsed from the data cooperation server unit and providing the information to the telephone terminal . The information providing system according to claim 1,
A phone number dictionary unit connected to the connection management server unit and stored in association with the terminal identification information and the phone number of the phone terminal;
Terminal identification information included in the power receiving instruction information by the connection management server unit via the telephone server unit when a specific item for instructing power receiving by the telephone server unit is selected in the content being browsed on the telephone terminal Based on the telephone number dictionary unit, the content identification information stored in association with the telephone number, and the means for returning to the telephone server unit,
The telephone server unit transmits the telephone number received from the connection management server unit to the telephone terminal, and information on audio data related to the content being browsed on the telephone terminal based on the content identification information. An information providing system , further comprising means for obtaining from the cooperation server unit and providing to the telephone terminal . Data linkage server unit for relaying contents on network to telephone terminal, telephone server unit having telephone operation function connected to telephone network, content identification information relating to specific item of content and terminal identification information of telephone terminal And a telephone number dictionary part in which the terminal identification information and the telephone number of the telephone terminal are stored in association with each other, and the telephone server part and the data linkage server part are linked to each other. In an information providing system with a connection management server part,
When an anchor for instructing reception of a telephone number is set in a specific item of content being browsed on the telephone terminal,
  When an anchor is selected from the telephone terminal, the data linkage server unit receives from the telephone terminal that the anchor for instructing power reception including the terminal identification information is selected, and the terminal identification information is transmitted to the connection management server unit. Sending to
Obtaining a destination telephone number and content identification information from the telephone number dictionary unit and the table based on the terminal identification information received by the connection management server unit, and transmitting to the telephone server unit;
Content identification information received by the telephone server unit from the connection management server unit Obtaining information of audio data related to the content from the data linkage server unit under
The telephone server unit transmits a destination telephone number to a telephone terminal, and transmits the voice data information when the telephone terminal responds.

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