JP7720809B2 - Monitoring panel, monitoring system, monitoring method, and program - Google Patents

Description

This disclosure relates to a monitoring panel, a monitoring system, a monitoring method, and a program.

Each lane at the toll gate is equipped with an automatic toll collection machine to collect tolls from users. A remote location away from the toll gate (for example, the toll gate office) is also equipped with a monitoring panel that is communicatively connected to the automatic toll collection machine and monitors and remotely controls the machine's status. By remotely controlling the automatic toll collection machine via the monitoring panel, toll gate attendants can apply discounts and take other actions without having to go to the lane.

In addition, when multiple monitoring panels are installed, these devices are equipped with an exclusive control mechanism to prevent multiple monitoring panels from remotely operating the same automatic toll collection machine at the same time (see, for example, Patent Documents 1 to 3).

JP 2009-187493 A Japanese Patent Application Laid-Open No. 2020-113110 JP 2014-164432 A

In addition to automatic toll collection machines, each lane at a toll booth may also be equipped with devices (antennas, etc.) used in the Electronic Toll Collection System (ETC, also known as the "automatic toll collection system"), as well as lane equipment such as start controls and lane signage. For this reason, it is desirable to be able to monitor and remotely operate not only the automatic toll collection machines but also the various lane equipment installed on the lane from a monitoring panel.

However, in such monitoring systems that can remotely control multiple lane devices, operators who are not highly skilled and unfamiliar with the operation may find it difficult to remotely control the lane devices without causing inconsistencies or danger.

This disclosure was made in consideration of these issues and provides a monitoring panel, monitoring system, monitoring method, and program that enable remotely operable lane devices to be configured for each operator.

According to one aspect of the present disclosure, a monitoring panel capable of remotely controlling lane equipment installed at a toll booth includes an authentication processing unit that authenticates an operator operating the lane equipment via the monitoring panel based on authentication information input by the operator, and an authority setting unit that sets the remote operations that the operator can perform on the lane equipment.

According to one aspect of the present disclosure, a monitoring system includes the above-described monitoring panel and a management server communicatively connected to the monitoring panel, and the management server includes a generation unit that generates operator information including the operator's proficiency level input by an administrator.

According to one aspect of the present disclosure, a monitoring method using a monitoring panel that remotely controls lane equipment installed at a toll booth includes the steps of: authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information entered by the operator; and setting the operator the remote operations that can be performed on the lane equipment.

According to one aspect of the present disclosure, a program causes a monitoring panel that remotely controls lane equipment installed at a toll booth to perform the following steps: authenticate an operator who operates the lane equipment via the monitoring panel based on authentication information entered by the operator; and set the remote operations that can be performed on the lane equipment for the operator.

The monitoring panel, monitoring system, monitoring method, and program disclosed herein allow remotely operable lane equipment to be configured for each operator.

1 is a diagram illustrating an overall configuration of a monitoring system according to an embodiment of the present disclosure. FIG. 2 is a diagram illustrating a configuration example of lane equipment at a toll booth according to an embodiment of the present disclosure. FIG. 2 is a block diagram illustrating a functional configuration of a monitoring panel according to an embodiment of the present disclosure. FIG. 2 is a block diagram illustrating a functional configuration of a management server according to an embodiment of the present disclosure. 10 is a flowchart illustrating an example of a process of a monitoring panel according to an embodiment of the present disclosure. FIG. 10 is a diagram illustrating an example of an operator information table according to an embodiment of the present disclosure. FIG. 10 is a diagram illustrating an example of a remote control table according to an embodiment of the present disclosure. 10 is a flowchart illustrating an example of a process of a management server according to an embodiment of the present disclosure. FIG. 10 is a diagram illustrating an example of work history information according to an embodiment of the present disclosure. FIG. 10 is a diagram illustrating an example of business procedure data according to an embodiment of the present disclosure. FIG. 10 is a diagram illustrating an example of a system evaluation table according to an embodiment of the present disclosure. FIG. 10 is a diagram illustrating an example of a proficiency table according to an embodiment of the present disclosure.

A monitoring system 1 according to one embodiment of the present disclosure will be described below with reference to Figures 1 to 12.

(Overall configuration of the monitoring system)
FIG. 1 is a diagram illustrating the overall configuration of a monitoring system according to an embodiment of the present disclosure.
The monitoring system 1 according to this embodiment is a system for monitoring lanes at each toll gate of a toll road and remotely operating lane devices 30 installed in the lanes as necessary. As shown in Fig. 1, the monitoring system 1 includes a monitoring panel 10 and a management server 20.

The monitoring panel 10 is installed in a toll gate monitoring room located away from the toll gate (remote location) and accepts operations from a staff member (operator) at the toll gate monitoring room. The monitoring panel 10 is also connected to the management server 20 and each lane device 30 via a network so that they can communicate with each other.

At least one toll gate monitoring room is provided in each district, and is a facility that monitors each toll gate on a toll road on a district-by-district basis. The operator of the toll gate monitoring room communicates with vehicle drivers via the monitoring panel 10 and remotely controls the lane equipment 30 to respond to toll gate problems (such as confirming whether a discount should be applied, correcting tolls, and resolving errors).

The monitoring panel 10 may also be installed in locations other than the toll gate monitoring room, such as a traffic control room. For example, a monitor (operator) in the traffic control room is prohibited from remotely operating the lane equipment 30, but can check images from the toll gate's surveillance cameras via the monitoring panel 10 to monitor congestion, accidents, etc.

The management server 20 sets and manages the operating authority of operators who use each monitoring panel 10. The management server 20 is operated by an administrator who manages and supervises the staff at the toll gate monitoring room.

(Example of lane device configuration)
FIG. 2 is a diagram illustrating a configuration example of lane equipment at a toll booth according to an embodiment of the present disclosure.
2 shows an example of an exit toll gate having lanes L1 and L2. Remotely operable lane equipment 30, including a guide sign 301, a lane barrier 302, a first antenna 303, a lane signboard 304, an entrance light 305, an automatic toll collection machine 306, a lane monitoring camera 307, a start control device 308, and a second antenna 309, are provided on the roadside of lane L1 (island I) and above lane L1. Similarly, lane equipment 30 similar to that of lane L1 is provided on lane L2. Note that, instead of the automatic toll collection machine 306, a toll collection machine 310 provided in a manned booth B where a toll collector is stationed may be provided on lane L2, as in the example of FIG. 2 .

The guide display board 301 is an electronic bulletin board that displays guidance information for vehicles approaching lane L1. The operator can change the guidance information displayed on the guide display board 301 by remotely controlling it via the monitoring panel 10.

The lane barrier 302 allows or restricts vehicles from entering lane L1 by opening or closing its bar. An operator can open or close the bar of the lane barrier 302 by remote control via the monitoring panel 10.

The first antenna 303 communicates wirelessly with the vehicle-mounted device to collect tolls using ETC. The operator can remotely switch the first antenna 303 on or off via the monitoring panel 10.

The lane signboard 304 is an electronic display board that displays the status of lane L1. Information such as "Closed," "ETC Only," "General," and "ETC/General" is displayed on the lane signboard 304. "Closed" indicates that lane L1 is unavailable (entry into lane L1 is prohibited). "ETC Only" indicates that toll collection is only possible via ETC. "General" indicates that toll collection is only possible via a toll collector at manned booth B or the automated toll collection machine 306. "ETC/General" indicates that toll collection is possible both via ETC and via a toll collector at a manned booth or the automated toll collection machine 306. The operator can change the display content of the lane signboard 304 by remotely controlling the monitor panel 10.

The approach light 305 indicates whether or not it is possible to enter lane L1. The operator can remotely switch the display of the approach light 305 via the monitoring panel 10.

Automatic toll collection machine 306 calculates the toll based on the toll ticket inserted by the vehicle driver and accepts payment of the toll from the driver in cash, credit card, etc. Automatic toll collection machine 306 has an operation panel 306A operated by the driver and a maintenance panel 306B operated by a toll collector stationed at manned booth B. Operation panel 306A is equipped with input devices (insertion slot, buttons, levers, etc.) that allow the driver to insert a toll ticket, pay the toll, and call an attendant, as well as a camera for presenting identification, etc., and an intercom handset for communicating with an attendant in the toll gate monitoring room. Maintenance panel 306B is equipped with an input device (touch panel, etc.) that allows an attendant to perform operations such as correcting the toll. An operator can also perform the same operations as those on maintenance panel 306B by remotely operating it via monitoring console 10.

The lane monitoring camera 307 is installed on the ceiling of lane L1 or elsewhere and captures video of lane L1. The operator can remotely control the PTZ (pan, tilt, and zoom) of the lane monitoring camera 307 via the monitoring panel 10.

The launch control device 308 allows or restricts the vehicle from exiting lane L1 by opening or closing the blocking bar. The operator can open or close the blocking bar of the launch control device 308 by remote control via the monitoring panel 10.

The toll collection machine 310 assists the toll collector stationed at manned booth B in collecting tolls from vehicle drivers. The toll collection machine 310 calculates the toll based on the toll ticket inserted by the toll collector. The operator can remotely control the machine via the monitoring panel 10 to perform operations such as correcting the toll calculated by the toll collection machine 310.

In addition, lanes L1 and L2 may each be provided with lane equipment 40 that does not support remote control. Examples of lane equipment 40 that does not support remote control include a vehicle detector 401, a footboard 402, a roadside indicator 403, an intercom handset 404, and a lane control device 405.

(Monitoring panel functional configuration)
FIG. 3 is a block diagram illustrating a functional configuration of a monitoring panel according to an embodiment of the present disclosure.
As shown in FIG. 3 , the monitoring panel 10 includes a processor 11 , a memory 12 , a storage 13 , a communication interface 14 , a display unit 15 , an operation reception unit 16 , and an intercom master unit 17 .

By operating in accordance with a predetermined program, the processor 11 performs the functions of an authentication processing unit 110, an operator information acquisition unit 111, an authority setting unit 112, a control unit 113, and a work history generation unit 114.

The authentication processing unit 110 authenticates the operator operating the lane equipment 30 via the monitoring panel 10 based on authentication information entered by the operator. The authentication information may be, for example, the operator's ID and password. In other words, the authentication processing unit 110 performs the operator's login process to the monitoring system 1.

The operator information acquisition unit 111 acquires operator information including the operator's proficiency level.

The authority setting unit 112 sets the remote operations that the operator can perform on the lane devices 30. Specifically, the authority setting unit 112 sets which operations of which lane devices 30 the operator is permitted to perform based on the proficiency level of the operator information.

The control unit 113 transmits control signals for remotely operating the lane equipment 30 based on operation instructions input by the operator via the operation reception unit 16.

The work history generation unit 114 records work history information, including the details of work performed by the operator via the operation reception unit 16 (operation log), in the storage 13. The work history generation unit 114 may also include the details of conversations between the operator and the vehicle driver (audio log) in the work history information. The work history information recorded by the work history generation unit 114 is transmitted to the management server 20.

Memory 12 has the memory area necessary for the operation of processor 11.

Storage 13 is a so-called auxiliary storage device, such as a hard disk drive (HDD) or solid state drive (SSD). Operator information, work history information, etc. are recorded in storage 13.

The communication interface 14 is an interface for sending and receiving various information (signals) with external devices (management server 20, lane equipment 30).

The display unit 15 is a display device (such as a liquid crystal display) for displaying the status of the lane equipment 30, a menu for remote operation, and images captured by the cameras (cameras of the automatic toll collection machine 306 and lane monitoring camera 307) of the lane equipment 30.

The operation reception unit 16 is an input device (keyboard, mouse, etc.) that receives operations from the operator. The display unit 15 and the operation reception unit 16 may also be integrated into a touch panel.

The intercom master unit 17 is a device that receives calls from an intercom slave unit installed at the toll booth (the intercom slave unit of the automatic toll collection machine 306 or the intercom slave unit 404) and communicates with the vehicle driver.

(Management server functional configuration)
FIG. 4 is a block diagram illustrating a functional configuration of a management server according to an embodiment of the present disclosure.
As shown in FIG. 4, the management server 20 includes a processor 21, a memory 22, a storage 23, a communication interface 24, a display unit 25, and an operation reception unit 26.

The processor 21 functions as an evaluation unit 210 and a generation unit 211 by operating in accordance with a predetermined program.

The evaluation unit 210 presents the operator's evaluation results based on the work history information received from the monitoring panel 10 to the administrator.

The generation unit 211 generates operator information including the operator's proficiency level entered by the administrator.

Memory 22 has the memory area necessary for the operation of processor 21.

Storage 23 is a so-called auxiliary storage device, such as an HDD (Hard Disk Drive) or SSD (Solid State Drive).

The communication interface 24 is an interface for sending and receiving various information (signals) with an external device (monitoring panel 10).

The display unit 25 is a display device (such as a liquid crystal display) for displaying the operator's evaluation score calculated by the evaluation unit 210.

The operation reception unit 26 is an input device (keyboard, mouse, etc.) that accepts operations from the administrator. The display unit 25 and the operation reception unit 26 may also be integrated into a touch panel.

The specified programs executed by processor 11 of monitoring panel 10 and processor 21 of management server 20 are stored on a computer-readable recording medium. Computer-readable recording media include magnetic disks, optical magnetic disks, CD-ROMs, DVD-ROMs, and semiconductor memories. The computer program may be distributed to a computer via a communications line, and the computer that receives the program may execute the program. The program may also be a program for implementing some of the functions described above. Furthermore, the program may be a differential file (differential program) that can achieve the functions described above in combination with a program already stored in the computer system. The same applies to the processors of each server and device described below.

(Monitoring panel processing flow)
FIG. 5 is a flowchart illustrating an example of a process of the monitoring panel according to an embodiment of the present disclosure.
Here, the flow of processing for remotely operating the lane equipment 30 by the monitoring panel 10 will be described with reference to FIG.

First, when an operator uses the monitoring panel 10, they input authentication information (operator ID and password) via the operation reception unit 16. The authentication processing unit 110 then performs authentication processing (login processing for the monitoring system 1) based on the authentication information (step S100).

Next, the operator information acquisition unit 111 acquires operator information about the operator using the monitoring panel 10 (step S101). Specifically, the operator information acquisition unit 111 reads the operator information associated with the operator ID from the operator information table T1 (Figure 6).

FIG. 6 is a diagram illustrating an example of an operator information table according to an embodiment of the present disclosure.
6, the operator information table T1 records operator information in which the operator ID, name, and proficiency level are associated with each other. A higher proficiency level indicates that the operator is more proficient in the monitoring task.

The operator information table T1 is distributed from the management server 20 and recorded in the storage 13 of each monitoring panel 10. Therefore, the operator information acquisition unit 111 acquires operator information from the operator information table T1 recorded in the storage 13. In another embodiment, the operator information table T1 may be recorded only in the management server 20. In this case, the operator information acquisition unit 111 acquires operator information by referencing the operator information table T1 recorded in the management server 20.

Next, the authority setting unit 112 sets the executable remote operations for the operator based on the operator information (step S102). Specifically, if the authority setting unit 112 determines from the operator ID that the operator is not a toll gate monitoring room attendant (for example, a traffic control room attendant), it sets the executable remote operations to "none (operation prohibited)." Furthermore, if the operator is a toll gate monitoring room attendant, the authority setting unit 112 refers to the remote operation table T2 (Figure 7) pre-recorded in storage 13 and selects the executable remote operations based on the operator's level of proficiency.

FIG. 7 is a diagram illustrating an example of a remote control table according to an embodiment of the present disclosure.
The remote operation table T2 specifies the remote operations that can be performed for each lane device 30 and the level of proficiency required to perform these remote operations. Operations of lane devices 30 that may pose a risk of accidents or other problems are set to be operable only by operators with a high level of proficiency. For example, the operation of opening the blocking bar of the launch control device 308 can only be performed by operators with a proficiency level of 2 or higher. In other words, operations that allow vehicles to pass can be performed even by operators with a low level of proficiency. On the other hand, the operation of closing the blocking bar of the launch control device 308 can only be performed by operators with a proficiency level of 6 or higher. In other words, operations that oppose the passage of vehicles can only be performed by operators with a high level of proficiency.

At this time, the authority setting unit 112 may, for example, display the selected remote operation on the operation menu of the display unit 15 to inform the operator which remote operation can be performed. The authority setting unit 112 may also restrict the operator's input operations so that the operation receiving unit 16 does not accept instruction input other than the remote operation selected.

Next, for example, we will explain a case where an operator operates the lane monitoring camera 307 to check the status of lane L1 at a toll gate. If the operator's proficiency level is equal to or exceeds the required proficiency level set for operating the lane monitoring camera 307, the authority setting unit 112 sets the operation as one that the operator can perform. The operator also performs an operation to access the lane monitoring camera 307 via the operation reception unit 16. The authority setting unit 112 then acquires control of the lane monitoring camera 307 (step S103).

Each lane device 30 can only be operated by the operator who has control authority, and is exclusively controlled so that it will not accept operations from other operators (monitoring panels 10). In this embodiment, only logged-in operators can obtain control authority for each lane device 30, and when control authority is obtained, information that can identify the operator (ID or name) is recorded in association with the lane device 30. Therefore, it is possible to check from each monitoring panel 10 which operator has control authority for which lane device 30.

Furthermore, once the authority setting unit 112 obtains control of the lane monitoring camera 307, the operator can operate the lane monitoring camera 307 via the operation reception unit 16 of the monitoring panel 10. When the control unit 113 receives a remote operation instruction from the operator via the operation reception unit 16 (step S104; YES), it transmits a control signal corresponding to the instruction to the lane monitoring camera 307 (step S105).

Next, when the authority setting unit 112 receives an instruction from the operator to end remote operation of the lane monitoring camera 307 (step S106; YES), it releases control of the lane monitoring camera 307 (step S107).

Furthermore, if the authority setting unit 112 and the control unit 113 have not received an instruction to end remote operation (step S106; NO), they return to step S104 and wait for an instruction from the operator.

If a certain period of time has passed without any instruction operation from the operator (step S104; NO and step S108; YES), the authority setting unit 112 releases the control authority of the lane monitoring camera 307 (step S107). This prevents other operators from being unable to operate the lane monitoring camera 307 due to the operator forgetting to release the control authority. Furthermore, if a certain period of time has not passed since the operator's last instruction operation was received (step S104; NO and step S108; NO), the authority setting unit 112 returns to step S104 and waits for an instruction from the operator.

In addition, the authority setting unit 112 may also release control of the lane monitoring camera 307 when the operator logs off in step S108.

Next, the work history generation unit 114 records work history information in the storage 13, including the operator's ID and an operation log of the work (remote operation of the lane equipment 30) performed by the operator via the operation reception unit 16 (step S109). If the operator is conversing with the vehicle driver via the intercom master unit 17, the work history generation unit 114 may include an audio log of this conversation in the work history information. The work history information of each operator generated by the work history generation unit 114 is transmitted to the management server 20 at a preset timing, such as 12:00 each day.

(Management Server Processing Flow)
FIG. 8 is a flowchart illustrating an example of processing by a management server according to an embodiment of the present disclosure.
Here, the flow of processing by which the management server 20 generates operator information will be described with reference to Fig. 8. For example, when the administrator performs an operation to instruct an evaluation of the operator via the operation reception unit 26, the management server 20 executes the series of processing shown in Fig. 8.

The work history information of each operator received from the monitoring panel 10 is stored in the storage 23 of the management server 20. The evaluation unit 210 of the management server 20 reads the work history information with the ID of the operator to be evaluated from the storage 23, and extracts the operation logs included in the work history information T3 (Figure 9) by dividing them by task (step S200).

FIG. 9 is a diagram illustrating an example of work history information according to an embodiment of the present disclosure.
9, the operation log of the work history information T3 records the recording date and time, the operator's name, and the operation procedure (the type and order of the processing performed). The operation procedure also includes the details of the remote operations performed by the operator via the monitoring panel 10, as well as the operations performed by the vehicle driver via the lane device 30 and the detection results of the lane sensors (such as the vehicle detector 401). FIG. 9 shows an extracted example of the work history information T3 for operator A.

FIG. 10 is a diagram illustrating an example of business procedure data according to an embodiment of the present disclosure.
As shown in Fig. 10, the storage 23 of the management server 20 stores in advance operation procedure data T4 that defines the response procedures for each operation (the type and order of processing to be performed) and the standard response processing time for each operation. The response procedures and standard response processing times are defined, for example, based on statistical data on the processing and processing times performed by experienced operators. The evaluation unit 210 refers to the operation procedure data T4 and classifies the operation logs of operator A's work history information T3 by operation.

Next, the evaluation unit 210 initializes (substitutes 0 for) the total number of evaluation points S for the operator (step S201).

The evaluation unit 210 also repeats the process of calculating and totaling the evaluation points for operator A for each task X extracted in step S200 (step S202).

First, the evaluation unit 210 evaluates the operation log of task X to determine the score a (step S203). For example, the evaluation unit 210 compares the operation log of the work history information T3 with the response procedure in the business procedure data T4, and increases the score a the greater the degree of match. Therefore, if operator A performs processes in an order different from the response procedure in the business procedure data T4, or if he performs a process (operation) not specified in the response procedure, the score a will be lower than if the process had been performed exactly as specified. The evaluation unit 210 also compares the operation log of the work history information T3 with the standard response processing time in the business procedure data T4, and increases the score a the shorter the time required by the operator for each process is compared to the standard response processing time.

Next, if the work history information T3 includes voice data from the time period when task X was performed, the evaluation unit 210 evaluates this voice data and determines a score b (step S204). For example, the storage 23 pre-records AI trained based on voice data recorded when an experienced operator responded. The voice data includes input source information that can distinguish whether the voice is input from the intercom master unit 17 of the monitoring panel 10 (the operator's voice) or from the intercom slave unit (the driver's voice). Based on the input source information, the AI distinguishes between the voices of the operator and the driver, and learns the pleasantness of the operator's tone of voice and the emotions of the vehicle driver (joy, anger, sadness, happiness, etc.). The evaluation unit 210 inputs operator A's voice data into the AI, and the score output by the AI is determined to be score b for operator A's voice data for task X.

The evaluation unit 210 adds the score for task X (score a + b) to the total score S (step S205).

If operator A is performing another task, the evaluation unit 210 returns to step S202 and performs the same process for the next task X (step S206).

Furthermore, once the evaluation unit 210 has completed the evaluation of all tasks 1 to N (tasks 1 to 2 in the example of Figure 9) for operator A, it calculates an average score by dividing the total score S by the number of tasks N (step S207). This average score is operator A's evaluation score.

Next, the evaluation unit 210 presents the evaluation results based on the work history information T3 to the administrator (step S208).

FIG. 11 is a diagram illustrating an example of a system evaluation table according to an embodiment of the present disclosure.
11 is pre-recorded in the storage 23 of the management server 20. The system evaluation table T5 is a table that associates the evaluation points of operators with evaluation ranks (for example, five levels from A to E). The evaluation unit 210 displays on the display unit 25 the evaluation rank corresponding to the evaluation point of operator A calculated in step S207 based on the system evaluation table T5.

Next, the generation unit 211 accepts input of operator A's proficiency level from the administrator (step S209). The administrator quantitatively and qualitatively evaluates operator A's work and also refers to the evaluation results of the evaluation unit 210 to determine operator A's proficiency level.

FIG. 12 is a diagram illustrating an example of a proficiency table according to an embodiment of the present disclosure.
For example, as shown in the proficiency level table T6 in Fig. 12, proficiency levels are expressed on a scale of 1 to 10, and a guideline for proficiency is defined based on the total time spent on actual work by the operator and the evaluation rank by the evaluation unit 210. The manager determines the proficiency level of the operator by referring to the proficiency level table T6 and the evaluation results (evaluation rank) of operator A displayed on the display unit 25. The manager also inputs the determined proficiency level of operator A via the operation reception unit 26.

When the generation unit 211 of the management server 20 receives input of operator A's proficiency from the administrator (step S209), it adds operator information for operator A, including this proficiency, to the operator information table T1 (Figure 6) and updates it. Note that if operator information for operator A has already been registered in the operator information table T1, the generation unit 211 overwrites and updates this information. The generation unit 211 also distributes the updated operator information table T1 to each monitoring panel 10. As a result, the latest operator information table T1 is always recorded in the storage 13 of each monitoring panel 10.

(Action, effect)
As described above, the monitoring panel 10 according to this embodiment includes an authentication processing unit 110 that authenticates the operator, and an authority setting unit 112 that sets the remote operations that the operator can perform on the lane equipment 30.

In this way, the monitoring panel 10 can determine whether to permit or prohibit the operator from remotely operating the lane equipment 30, for example, based on the operator's authentication information (operator ID). This reduces the risk of incorrect operation of the lane equipment 30 by an operator other than a toll booth monitoring room attendant, for example.

The monitoring panel 10 also includes an operator information acquisition unit 111 that acquires operator information, including the operator's level of proficiency. The authority setting unit 112 sets the remote operations that the operator can perform on the lane equipment 30 based on the operator's level of proficiency.

In this way, the monitoring panel 10 can restrict inexperienced operators from operating lane equipment 30, which could pose risks such as inconsistencies and accidents.

The monitoring system 1 according to this embodiment also includes a monitoring panel 10 and a management server 20. The management server 20 includes a generation unit 211 that generates operator information including the operator proficiency level input by the administrator.

In this way, the monitoring system 1 can permit or restrict each operator's remote operation of the lane equipment 30 based on the proficiency level determined by the administrator for each individual operator. This allows the monitoring system 1 to restrict inexperienced operators with low proficiency levels from operating the lane equipment 30, which could pose risks such as inconsistencies or accidents.

The monitoring panel 10 also includes a work history generation unit 114 that records operator work history information. The management server 20 also includes an evaluation unit 210 that evaluates the operator's work based on the work history information and presents the evaluation to the manager.

In this way, the monitoring system 1 can provide indicative evaluation results that allow managers to easily and fairly determine the proficiency level of operators.

In addition, the evaluation unit 210 of the management server 20 compares the operation log contained in the operator's work history information T3 with the work procedure data T4 to evaluate the operator's work.

In this way, the monitoring system 1 can fairly evaluate whether the operator is performing the work in accordance with the specified procedures.

As described above, several embodiments of the present disclosure have been described. However, all of these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments may be embodied in a variety of other forms, and various omissions, substitutions, and modifications may be made without departing from the spirit of the invention. These embodiments and their variations are included within the scope of the invention and its equivalents as set forth in the claims, as well as within the scope and spirit of the invention.

<Additional Notes>
The monitoring panel, monitoring system, monitoring method, and program described in the above-described embodiments can be understood, for example, as follows.

(1) According to a first aspect of the present disclosure, the monitoring panel (10) is a monitoring panel capable of remotely operating lane equipment installed at a toll booth, and includes an authentication processing unit that authenticates an operator operating the lane equipment via the monitoring panel based on authentication information input by the operator, and an authority setting unit that sets the remote operations that can be performed on the lane equipment for the operator.

In this way, the monitoring panel can decide whether to allow or prohibit the operator from remotely operating lane equipment, for example, based on the operator's authentication information. This reduces the risk of, for example, an operator other than a toll booth monitoring room attendant incorrectly operating lane equipment.

(2) According to a second aspect of the present disclosure, the monitoring panel (10) according to the first aspect further includes an operator information acquisition unit that acquires operator information including the operator's proficiency level, and the authority setting unit sets the remote operations that can be performed on the lane equipment for the operator based on the proficiency level.

In this way, the monitoring panel can restrict inexperienced operators from operating lane equipment that could pose risks such as inconsistencies or accidents.

(3) According to a third aspect of the present disclosure, a monitoring system (1) includes a monitoring panel (10) according to the first or second aspect and a management server (20) communicatively connected to the monitoring panel, and the management server includes a generation unit that generates operator information including the operator proficiency level input by the administrator.

In this way, the monitoring system can allow or restrict each operator's remote operation of lane devices based on the proficiency level determined by the administrator for each individual operator. This allows the monitoring system to restrict inexperienced operators with low proficiency from operating lane devices that could pose risks such as inconsistencies or accidents.

(4) According to a fourth aspect of the present disclosure, in the monitoring system (1) according to the third aspect, the monitoring panel further includes a work history generation unit that records work history information performed by the operator via the monitoring panel, and the management server further includes an evaluation unit that evaluates the operator's work based on the work history information and presents the evaluation to the manager.

In this way, the monitoring system 1 can provide evaluation results that serve as a guideline, allowing the administrator to easily and fairly determine the operator's proficiency level.

(5) According to a fifth aspect of the present disclosure, in the monitoring system (1) relating to the fourth aspect, the evaluation unit of the management server compares the operator's operation procedures included in the work history information with predetermined work procedures to evaluate the operator's work.

This allows the monitoring system to fairly evaluate whether the operator is performing the work according to the prescribed procedures.

(6) According to a sixth aspect of the present disclosure, a monitoring method using a monitoring panel that remotely controls lane equipment installed at a toll booth includes a step of authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator, and a step of setting the operator remote operations that can be performed on the lane equipment.

(7) According to a seventh aspect of the present disclosure, the program causes a monitoring panel that remotely controls lane equipment installed at a toll booth to execute the following steps: authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator; and setting the operator the remote operations that can be performed on the lane equipment.

1 Monitoring system 10 Monitoring panel 11 Processor 110 Authentication processing unit 111 Operator information acquisition unit 112 Authority setting unit 113 Control unit 114 Work history generation unit 12 Memory 13 Storage 14 Communication interface 15 Display unit 16 Operation reception unit 17 Intercom master unit 20 Management server 21 Processor 210 Evaluation unit 211 Generation unit 22 Memory 23 Storage 24 Communication interface 25 Display unit 26 Operation reception unit

Claims (7)

A monitoring panel capable of remotely controlling lane equipment installed at a toll booth,
an authentication processing unit that authenticates an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator;
an authority setting unit that sets executable remote operations of the lane devices to the operator;
A monitoring panel equipped with: an operator information acquisition unit that acquires operator information including the proficiency level of the operator;
the authority setting unit sets executable remote operations of the lane devices to the operator based on the proficiency level.
The monitoring panel according to claim 1. The monitoring panel according to claim 1 or 2;
a management server communicably connected to the monitoring panel;
Equipped with
the management server includes a generation unit that generates operator information including the proficiency level of the operator input by an administrator;
Surveillance system. The monitoring panel further includes a work history generation unit that records work history information performed by the operator via the monitoring panel,
the management server further includes an evaluation unit that evaluates the work of the operator based on the work history information and presents the evaluation result to the manager.
The monitoring system of claim 3 . the evaluation unit of the management server compares the operation procedure of the operator included in the work history information with a predetermined work procedure to evaluate the work of the operator.
The monitoring system of claim 4. A monitoring method using a monitoring panel that remotely controls lane equipment installed at a toll booth,
authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator;
setting executable remote operations for the lane equipment to the operator;
A monitoring method comprising: The monitoring panel that remotely controls the lane equipment installed at the toll booth
authenticating an operator who operates the lane equipment via the monitoring panel based on authentication information input by the operator;
setting executable remote operations for the lane equipment to the operator;
A program that executes the following.