JPH01236752A - Telephone set with holding function - Google Patents

Abstract

PURPOSE:To improve the service capacity for holding by providing a time counting means and a voice message storage means and automatically transmitting an apologetic message at the time of continuity of the holding state for a certain time. CONSTITUTION:When a holding key 5 (holding operation means) is depressed in calling state, a control circuit 13 (control means) detects this depression and starts a holding tone sending circuit 11 holding tone sending means) to send the holding tone to a telephone circuit through a transmission circuit 10. Simultaneously, the circuit 13 starts a time counting circuit 14 (time counting means), and the circuit 13 stops the transmission of the holding tone to the circuit and reads out the apologetic message from a voice message storage circuit 15 (voice message storage means) when the circuit 14 counts an already determined time. The apologetic message is sent to the telephone circuit through circuits 10 and 11 and reported from a speaker 16. Since the apologetic message is sent when the holding state continues for a long time, the destination is not irritated and the service capacity for holding is improved.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a telephone with a hold function that sends a voice message to the other party on hold when the hold state continues for a long time.

[Conventional technology]

Conventionally, when the hold state continues for a long time, a function has been put into practical use that emits a warning sound or the like to the party (user) who performed the hold operation to prompt the user to release the hold.

[Problem to be solved by the invention]

However, even if the person on hold remains on hold for a long time, the hold tone (melody) is simply sent out monotonously, and it is not clear how long they will have to wait for a response, which can be frustrating. There was a problem of poor service quality as a result of an increase in the number of users.

SUMMARY OF THE INVENTION An object of the present invention is to provide a telephone with a hold function that prevents an increase in irritation by sending a message audibly apologizing to the person on hold when the hold state continues for a long time. It is in.

[Means to solve the problem]

In order to achieve the above object, the present invention provides a telephone set including a hold operation means, a hold tone sending means, a clock means, a voice message storage means, and a control means.

[Function] When a hold operation is performed by the hold operation means, the control means detects this and activates the hold sound sending means to send the hold sound to the telephone line, and also starts the timekeeping means, so that the timekeeping means When a predetermined fixed time is counted, this is detected, the holding tone sending means stops sending out the holding tone, and the voice message stored in the voice message storage means is read out and sent to the telephone line.

〔Example〕

FIG. 1 is a configuration diagram showing an embodiment of the present invention. In the figure, 1 is a sounder, 2 is a dial, 3 is a receiver,
4 is a transmitter, 5 is a hold key (hold operation means), 6 is an incoming circuit, 7 is an outgoing circuit, 8 is a side sound circuit, 9 is a receiving circuit,
10 is a speech transmission circuit, 11 is a hold tone sending circuit (hold tone sending means), 12 is a hook switch, 13 is a control circuit (control means), 14 is a clock circuit (timekeeping means), and 15 is a voice (for example, apology) message. 16 is a speaker.

FIG. 2 is a flowchart illustrating an example of the circuit operation of FIG. 1. Hereinafter, the present invention will be explained in detail using FIGS. 1 and 2.

First, in the call state (STI), when the hold key 5 is pressed (Sr1), the control circuit 13 detects this, starts the hold tone sending circuit 11, and sends the hold tone to the telephone line via the call sending circuit 10. (S73), and the timing circuit 1
4 is reset and started (Sr1). If the clock circuit 14 measures a predetermined time (for example, 30 seconds) (Sr7) while the hold state is not released (Sr5), the control circuit 13
stops the transmission of the hold tone over the line (Sr8), and
The apology message is read out from the voice message storage circuit 15 and transmitted to the telephone line via the hold tone transmission circuit 11 and the voice transmission circuit 10, and at the same time, the apology message is sent to the speaker 16.
(Sr1).

In this way, when the hold state continues for a long time, a message of apology can be sent to the other party who is on hold, so the serviceability of the hold is improved without irritating the other party who has been kept waiting. Additionally, since the message of apology can be monitored from the speaker, it has the effect of prompting the user to release the hold.

3 and 4 are diagrams for explaining other examples of the operation of the circuit of FIG. 1, in which FIG. 3 is an explanatory diagram showing an example of the stored content of a voice message, and FIG. 4 is a flowchart.

Hereinafter, other operational examples of the present invention will be explained using FIGS. 1, 3, and 4. The voice message storage circuit 15 includes a third
As shown in the figure, three types of apology messages A to C are stored. Also, (timer value A) (timer (!
B). The operations ST1 to ST9 in FIG. 4 are the same as the operations STI to ST9 in FIG. 2, so the operations after 5 TIO will be described.

After sending Sr1's apology message A, the hold tone sending circuit 1
1, the hold tone B is sent to the line (ST10). After that, while the hold is not released (STII), the clock circuit 14
counts the timer value B (ST12), stops sending out the hold tone B (ST13), reads the apology message B from the voice message storage circuit 15, sends it to the line, and broadcasts it from the speaker 16 (ST14). ). S
The operations of T'15 and 5T17-20 are the same as those of 5TIO-14. In this case, since the timer circuit is reset and started at 5T16, if the hold is not released even after Sr10, the hold tone C and the apology message C are repeatedly sent out.

Since a plurality of apology messages are stored in the voice message storage circuit 15 in this way, detailed apology messages can be sent out in accordance with the time the other party is on hold, and the service of the call party can be further improved.

〔Effect of the invention〕

As explained above, in the present invention, the clock means.

It also has a voice message storage means for storing voice (apology) messages, and automatically sends an apology message after a certain period of time has elapsed in the hold state, eliminating the need to irritate the person being kept waiting. It has the advantage of improving performance.

Furthermore, if the apology message being sent to the other party is monitored through a speaker, it will also have the effect of prompting the user to release the hold.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing an embodiment of the present invention, FIG. 2 is a flowchart explaining the circuit operation of FIG. 1, FIG. 3 is an explanatory diagram showing an example of the stored contents of a voice message, and FIG. 2 is a flowchart illustrating another example of the operation of the circuit of FIG. 1. FIG. Explanation of symbols 1... Sounder, 2... Dial, 3... Receiver, 4... Transmitter, 5... Hold key (hold operation means)
, 6... Incoming circuit, 7... Outgoing circuit, 8... Side sound protection circuit, 9... Receiving circuit, 10... Transmitting circuit, 11
... Holding music sending circuit (holding music sending means), 12...
Hook switch, 13...control circuit (control means), 1
4...Clock circuit (timekeeping means), 15...Voice message storage circuit (voice message storage means), 16...
Speaker 12 diagram

Claims (1)

[Claims] 1) In the telephone, when a hold operation is performed by the hold operation means, the hold sound sending means, the timer, the voice message storage means, and the hold operation means, this is detected and the hold sound sending means is activated. and transmits the hold tone to the telephone line, and starts the timer, and when the timer measures a predetermined period of time, detects this and stops the holdtone transmitter from sending out the holdtone. 1. A telephone with a hold function, comprising: a control means for reading a voice message stored in the voice message storage means and transmitting it to a telephone line.