JPH01298893A - Automatic incoming system for telephone set - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed description of the invention] [Industrial application field] The present invention relates to an automatic call receiving system for telephones.

[Conventional technology]

Conventional devices, as described in Jikai No. 62-20496, simplify switching operations by automatically connecting to an extension line using a computer without using a switchboard operator.

[Problem to be solved by the invention]

Conventional home telephone branch systems using operators with a main phone number did not allow automatic extension number access, so the caller dialed the main phone number,
An operator would receive the main phone number and manually access the internal number to call the extension number.

This had two problems as described below.

(1) While the operator is processing a connection by another caller,
Incoming calls to that main phone number will not be accepted.

(2) A large amount of time is lost due to the manual connection from the time the operator receives an incoming call to the representative telephone until the time the call is connected to the extension number. During this time, the calling party is charged public line usage fees.

The object of the present invention is to reduce the above-mentioned problems and quickly connect to an extension telephone.

[Means for Solving the Problems] ' The above object is achieved as follows by replacing the system with an automatic voice call receiving system connected to one representative telephone.

(1) When the calling party dials the main phone number, this system automatically receives the call.

(2) This system sends a voice message to the calling party to prompt the calling party to tell the calling party the extension number.

(3) When the calling party tells the extension number or the called person's name, the number is interpreted and the extension number is dialed.

(4) When the called party answers the telephone of the extension number, the call is finally received at the extension telephone and the calling party and the called party are connected. (5) After confirming the connection, the system accepts the call. The system waits to receive a call from the next caller who calls the representative telephone number within the number of internal connections.

[Effect]

This system performs automatic extension connection when the caller tells the extension number (or name) of the called party instead of manual extension connection by the operator.This system allows calls to be quickly received at the main telephone during busy times. The waiting time of users can be reduced. It is also possible to reduce the waiting time from the arrival of a representative call to the arrival of an extension call. This also saves communication charges and alleviates communication line congestion.

〔Example〕

FIG. 1 shows an outline of this system.

First, 1 is this system, and 2 is a public line. When a calling party accesses this system 1 from outside through the public line 2 using the representative telephone number, this system 1 is connected to the extension number (
Alternatively, a voice message is issued to prompt the callee to tell the called party's name.

Thereafter, this system 1 receives a call to the corresponding extension telephone 4 connected to this system based on the voice information uttered by the calling party.

FIG. 2 is a diagram illustrating FIG. 1 in more detail. When a calling party accesses this system 1 using the representative telephone number through the public telephone line 2, the incoming call control unit 5 checks the number of lines that can be accepted with the current representative telephone number, and automatically receives the call if it is within the allowable number of incoming calls. do. Thereafter, the incoming call control unit 5 accesses the voice response control unit 7 and provides the extension number (or the defendant's name) to connect the caller to the extension telephone.
A message to the effect that it is necessary to notify the user is responded to by voice. When the calling party receives a response from the voice response control unit 7 and announces the extension number (or the name of the called party), the voice recognition control unit 6 interprets it and sends a response to the extension distribution control unit 8. Inform whether to connect to an extension phone. Here, if the extension telephone is found to be busy, the extension distribution control section 8 performs connection control so as to connect with other nearest extension telephones.When all the nearest extension telephones are busy, only,
The extension distribution control section 8 notifies the incoming call control section 1 that the extension is currently busy. Thereby, the incoming call control section 1 instructs the voice response control section 7 to inform that the extension line is currently busy.

Next, the extension distribution control unit 8 distributes the call to the called party, connects to the telephone 4 of the called party, and confirms the incoming call.The extension distribution control unit 8 reports the current number of incoming calls to the incoming call control unit 1. . Thereby, the incoming call control section 1 manages the current number of incoming calls and waits for the next incoming call while determining whether or not the incoming call is permissible.

〔Effect of the invention〕

According to the present invention, the calling party can reduce the waiting time from the time the call is made to the main telephone number until the call is received, and the waiting time from the time the call is received to the main telephone number until the call is actually received at the extension telephone of the called party. can be reduced.

The latter effect also has the effect of reducing public line usage charges.

[Brief explanation of the drawing]

FIG. 1 is a schematic configuration diagram of an embodiment of the present invention, and FIG.
It is a detailed explanatory diagram of the figure. 1...This system, 2...Public line. 3...Extension, 4...Extension telephone, 5.
... Incoming call control section, 6... Voice recognition control section. 7...Voice response control unit, 8...Extension distribution control unit.

Claims (1)

[Claims] 1. In a branch telephone system including multiple telephones and PBX, the PB of the branch telephone system to which the called party belongs
A caller who has received a call at X remotely inputs the name of the called party in voice or a string, thereby connecting to the called party's telephone among the telephones connected within that branch. Automatic call receiving system for telephones.