JPH0227845A - Storage type communication processing unit - Google Patents

Abstract

PURPOSE:To inform the process of transmission trials so far with respect to a destination terminal equipment to a caller by providing a communication history storage device storing the result of trial for each transmission trial and a communication result notice equipment. CONSTITUTION:The communication history storage device 9 receives information such as a time of call transmission trial, its result and its cause in the case of disabled transmission from a call transmission controller 6, stores them and gives the information relating to the history of the transmission trials so far as to the designated call by a request from a storage type communication processing unit 5 to the storage type communication processing unit 5. Then a communication result notifying equipment 8 receives the history of the transmission trial from the communication history storage device 9 and informs the result to a caller information input and output terminal equipment 1. Thus, the caller information input and output terminal equipment attains flexible coping in response to the urgency of the call or the state of the incoming terminal equipment while confirming the history of the communication at any time as required.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a storage-type communication processing device that receives, stores, and transmits information in, for example, a storage-type communication network having a communication information storage function.

[Conventional technology]

FIG. 5 is a diagram showing the configuration of a storage type information communication network that provides a storage type communication processing service, in which 1.2 is an information input/output terminal, 3.4 is a switch, 5 is a storage type communication processing device, and 6 is a diagram showing the configuration of a storage type information communication network that provides storage type communication processing services. 7 is a call transmission control device, 7 is a non-delivery monitoring device, and 8 is a communication result notification device.

The operation of the storage type information communication line shown in FIG. 5 will be explained with reference to the flowchart shown in FIG. Note that (1) to (9) indicate each step.

The information on the call originating from the information input/output terminal 1 is sent to the exchange 3.
is stored in the storage type communication processing device 5 via (1)
, (2). The call transmission control device 6 checks the status of the information input/output terminal 2 which is the receiving terminal via the exchange 4 (call reception possible, in use, power off, out of order, etc.) and transmits the call. Determine whether it is possible (3)
As a result of the 0 judgment, if the call can be sent, the accumulated call is sent to the information input/output terminal 2 via the exchange 4 (4)
. When the call is successfully delivered to the information input/output terminal 2, the communication result notification device 8 notifies the information input/output terminal 1 on the calling side that the call has been delivered (5).

Further, in step (3), if the information input/output terminal 2 is in use for another call or is unable to transmit the call due to power outage or failure, the call is placed on standby within the device. Here, the non-delivery monitoring device 7 determines the cause of the inability to send the call (the status of the information input/output terminal 2), stipulates the timing and maximum number of attempts until the transmission is retried, and The number of previous transmission attempts of the call is counted (6). If the number of transmission attempts has not reached the maximum number of attempts, the call transmission control device 6 retries transmission to the information input/output terminal 2 after a specified timing has elapsed.

(7), (8). If it is still not possible to send the call even after retrying, the call is placed on standby again. If the call is successfully delivered after a retry, the communication result notification device 8 notifies the information input/output terminal 1 on the calling side that the call has been delivered. If the number of transmission attempts reaches the maximum number of attempts and transmission is still not possible, the non-delivery monitoring device 7 determines the result of the communication as non-delivery, and the communication result notification device 8 sends a notification that the call was non-delivery. The information input/output terminal 1 on the side is notified (9).

(Problems to be Solved by the Invention) In the storage-type communication processing device configured as described above, only when the call is successfully delivered or is determined to be non-delivery, the communication result (delivery) is sent to the originator of the call. However, there was no way to inform the caller of the communication status while the call was on standby in the device for retrying. Even if the call wait time is extended due to repeated transmission retries within the device, the caller is not given any information, and the caller can take flexible measures depending on the situation at the time (for example, in case of urgent communication, alternative In addition, when the storage type communication processing device determines that a call has not been delivered, the caller is not notified that the call has not been delivered. However, since no information was provided regarding the progress of previous transmission attempts, it was difficult to determine the next best option.

The present invention has been made in view of the above, and its purpose is to provide a storage type communication processing device that can notify a call originator of the progress of previous transmission attempts to a receiving terminal. It's about doing.

(Means for Solving the Problems) A storage type communication processing device of the present invention transmits information to an information input/output terminal that is a receiving terminal, and also transmits a call to retry the transmission when this transmission is impossible. a control device; a communication progress storage device that stores trial results for each transmission attempt;
A non-delivery monitoring device that measures the number of transmission attempts and determines the communication result as non-delivery; and a non-delivery monitoring device that measures the number of transmission attempts and determines the communication result as non-delivery; It consists of a communication result notification device that notifies you of the progress of transmission attempts made so far.

(Operation) In the storage type communication processing device of the present invention, when it is determined that the call has not successfully reached the information input/output terminal on the called side, at least the information input/output terminal on the calling side is notified of the progress of the transmission attempt. do.

〔Example〕

Hereinafter, one embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention. In the embodiment shown in the figure, a communication progress storage device 9 is connected to a call transmission control device 6 in the conventional storage type communication processing device 5 shown in FIG. Shows the same thing as the figure.

The communication progress storage device 9 is provided with information such as the time and result of the call transmission attempt from the call transmission control device 6, and the cause if transmission is not possible, and stores this information. In response to the request, the above-mentioned information regarding the progress of previous transmission attempts of the designated call is supplied to the storage type communication processing device 5. The call transmission control device 6 has a function of transmitting information such as the time and result, and the cause in case transmission is not possible, to the communication progress storage device 9 for each call transmission attempt, and the communication result notification device 8 has a function of transmitting information such as the time and result, and the cause of the transmission attempt. The information input/output terminal 1 on the sending side receives the progress through the communication progress storage device 9.
It has a function to notify.

Next, the operation of the embodiment shown in FIG. 1 will be explained with reference to the flowchart shown in FIG. Note that (11) to (25) indicate each step.

The information on the call originated from the information input/output terminal 1, which is the originating terminal, is stored in the storage type communication processing device 5 via the exchange 3 (11), (12), and the storage type communication processing device 5 The call transmission control device 6 checks the status of the information input/output terminal 2, which is the receiving terminal, via the exchange 4, and determines whether it is possible to transmit the call (13).

As a result of the determination, if the call can be transmitted, the accumulated call is transmitted to the information input/output terminal 2 via the exchange 4 (14).

When the call is successfully delivered to the information input/output terminal 2, the communication history up to that point is stored in the communication history storage device 9 (15);
The communication result notification device 8 notifies the information input/output terminal 1 on the calling side that the call has been delivered (1B).

In addition, in step (13), if the information input/output terminal 2 is in use for another call or is unable to transmit the call due to a power outage or malfunction, the call is placed on standby within the device and , the call transmission control device 6 transmits information such as the time and result of the transmission attempt, and the cause of the transmission failure to the communication progress storage device 9 (17), the non-delivery monitoring device 7
The method determines the cause of the inability to send a call, specifies the timing and maximum number of attempts before retrying the call, and measures the number of attempts to send the call up to that point (
ta) If the number of transmission attempts has not reached the maximum number of attempts (19), the call transmission control device 6 retries transmission to the information output terminal 2 after the specified timing has passed (20); If transmission is still not possible after retrying, the call transmission control device 6 sends information such as the time and result of the transmission attempt and the cause of the transmission failure again to the communication progress storage device 9, and the call is terminated. Make it standby. If the call is successfully delivered after the retry, the communication history storage device 9 is queried for information regarding the progress of the previous transmission attempts (21).
(22) The communication result notification device 8 notifies the information input/output terminal 1 on the calling side that the call has been delivered and the results of the previous transmission attempts (23). Step (19
), if the number of transmission attempts reaches the maximum number of attempts and the transmission is still not possible, the non-delivery monitoring device 7 determines the result of the communication as non-delivery, and the communication progress storage device 9 stores the previous transmission attempts. Information regarding the progress is inquired (24), and the communication result notifying device 8 notifies the information input/output terminal 1 on the calling side that the call has failed and the progress of the previous transmission attempts (25).

Figures 3 (a) and (b) are written notices of service.

This is an example of a non-delivery notification, showing the progress of transmission attempts and the final communication result.

In the above, when notifying the caller of the communication progress while the call is on standby, the call identification number is given to the communication progress storage device 9, and information regarding the progress of previous transmission attempts for the call is inquired. The result notification device 8 receives this information from the communication progress storage device 9 and notifies the information input/output terminal 1 on the calling side of the progress of the call transmission attempt.

Furthermore, when notifying the caller of the communication progress and the progress of subsequent transmission attempts while the call is on standby, the call identification number is given to the communication progress storage device 9, and the call identification number is given to the communication progress storage device 9, Inquire about information regarding the progress of At the same time, the call identification number is also given to the call transmission control device 6, and the communication result notification device 8 receives information regarding the progress of the transmission attempt from the communication progress storage device 9. , roughly receives from the call transmission control device 6 the scheduled time of subsequent transmission attempts, the number of remaining attempts until reaching the maximum number of attempts, etc., and notifies the calling side terminal device along with the progress of the transmission attempt.

FIG. 4 is an example of such a communication progress notification in writing, showing the progress of transmission attempts up to that point and the schedule for future attempts.

(Effects of the Invention) As explained above, the present invention provides a call transmission control device that transmits information to an information input/output terminal that is a called terminal, and retries the transmission when this transmission is impossible; A communication progress storage device that stores the result of each attempt, a non-delivery monitoring device that measures the number of transmission attempts and determines that the communication result is non-delivery, and a non-delivery monitoring device that stores the result of each transmission attempt, and a non-delivery monitor that measures the number of transmission attempts and determines that the communication result is non-delivery. The communication result notification device notifies the information input/output terminal on the calling side of the progress of the previous transmission attempts if the call is unsuccessful, so that the outgoing call can be successfully sent to the information input/output terminal on the called side. When it is determined that the call has not been reached, at least the progress of previous transmission attempts for the call can be notified to the information input/output terminal on the calling side, so the information input/output terminal on the calling side can update the communication at any time as necessary. This has the advantage of being able to take flexible measures depending on the urgency of the call and the state of the receiving terminal while checking the progress.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram showing an embodiment of the present invention, and FIG. 2 is a configuration diagram showing an embodiment of the invention.
A flowchart showing the operation of the embodiment shown in FIG. 1, and FIG.
a), (t)) are diagrams showing examples of written delivery notices and non-delivery notices, Figure 4 is a diagram showing an example of written communication progress notices, and Figure 5 is an example of a conventional information communication network. The configuration diagram, FIG. 6, is a flowchart showing the operation of the conventional example shown in FIG. In the figure, 1.2 is an information input/output terminal, 3.4 is a switch, 5 is a storage type communication processing device, 6 is a call transmission control device, 7 is a non-delivery monitoring device, 8 is a communication result notification device, and 9 is a communication device. It is a progress storage device. Figure 1 (b) Figure 1

Claims (1)

[Claims] In a storage-type communication processing device that stores call information originating from an information input/output terminal of an information communication network and then transmits the information to other information input/output terminals connected to this information communication network, A call transmission control device that transmits information to a certain information input/output terminal and retries the transmission if the transmission is impossible, a communication progress storage device that stores the result of each transmission attempt, and the number of transmission attempts. A non-delivery monitoring device that measures the communication result and determines that the communication result is non-delivery; A storage type communication processing device comprising: a communication result notification device that notifies the progress of a transmission attempt.