JPH0245870A - Distribution control system - Google Patents

Abstract

PURPOSE:To save the labor of work and to attain exact response to a question by extracting customer information from a customer master file based on a customer code at a sales time with distribution and giving a distribution number. CONSTITUTION:When the distribution processing of sales with the distribution is executed, the customer information are extracted from a customer master 1-1 based on the customer code (the telephone number, etc., of a customer) and the distribution number is given to the distribution processing by a distribution number file 1-2 and stored to a distribution file 1-3. A sales receipt 3-1 to print the single selling price and number of a commodity, which is bought by the customer, and a total amount, etc., and a distributor duplicate receipt 3-2 to print the address, name, telephone number and distribution number, etc., of the customer are printed and outputted. Accordingly, the customer of the distribution is not caused to wait and the work labor of a worker is saved. Then, the speedy and exact response can be executed even to the question from the customer.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a delivery management system, particularly to a delivery management system in a retail store such as a supermarket.

[Conventional technology]

Traditionally, this type of delivery management has relied entirely on humans, and each time a delivery transaction is made, it is necessary to use a customer ledger containing a large amount of customer information.
The first stage of the transaction ends when the information of the customer requesting delivery is searched and then confirmed with the customer, and the second stage is when the product purchased by the customer and requested for delivery is delivered to the customer and approved. The transaction ends only when you receive the .

[Problem to be solved by the invention]

The conventional customer management system mentioned above is entirely manual, so it takes a lot of work and time to complete the delivery transaction, and the delivery status is ``Delivery'' instead of ``Undelivered''. Because it is not possible to obtain accurate information at a certain point in time, such as whether the delivery is complete or whether the delivery has been completed, there is an unnecessary work burden on employees and smooth transactions are not possible.
Additionally, it is not possible to give accurate answers to customer delivery deadlines. These problems have the disadvantage that they can even lead to service failures for customers.

[Means to solve the problem]

The management system of the present invention stores the customer's name and address.

A customer master file that stores customer information consisting of codes, etc., a delivery file that stores delivery numbers, a delivery file that stores delivery status, and the customer master file based on the customer code at the time of sales involving delivery. The present invention is characterized in that customer information is extracted from the delivery number file, the delivery number extracted from the delivery number file is attached and printed out, and the delivery status is visually displayed.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of the present invention, and FIG. 2 is a hardware block diagram of the present invention.

In FIG. 2, 2-1 is a display device for visually displaying the current delivery status. 2-2 is an internal storage device in which customer information and delivery status are stored; 1-3 is an optical barcode reader for inputting the customer's purchased products; and 2-4 is a control unit for processing the customer's purchased products. 2-5 is an input device for inputting products that cannot be entered by the optical barcode reader 2-3, and for inputting a customer code during delivery processing, and 2-6 is an input device for entering details of the customer's purchased products and 2-7 is a display device for visually displaying the customer's purchased products and the total amount; and 2-8 is an input device for inputting customer information.

The input customer information is stored in the internal storage device 2-2, and during normal transactions, it is sent to the optical barcode reader 2-3.
The product is input using the input device 2-5, and the control unit 2-
4, and the total amount is displayed on the display device 2-7. However, during delivery processing, when the customer code is input from the input device 2-5 or the reader 2-3, the internal storage device 2-7 is calculated.
The customer information is extracted from 2, and the sales receipt 3-1 is output from the output device 2-6.

FIG. 3 shows a sales receipt 2-1 printed out by a printout device 2-6 and a delivery receipt 3 in the case of delivery processing.
-2 is illustrated. This sales receipt 3-1 is printed with the unit selling price, quantity, and total amount of the products purchased by the customer, and the delivery receipt 3-2 is printed with the customer's address, name, telephone number, delivery number, etc. ing.

Here, reference is made to FIG. 3 to describe the processing contents of the present invention.

In Figure 3, 1-1 is the customer's name and address.

Customer master file that stores customer information such as codes,
1-2 is a delivery number file that stores delivery numbers, 1-3
is a delivery file that stores the delivery status, 1-4
is POS.

When processing a delivery, customer information is extracted from the customer master 1-1 based on the customer code (customer's phone number, etc.), a delivery number is assigned to the delivery process in the delivery number file 1-2, and the information is added to the delivery file 1-3. A storing process is performed, and the above-mentioned delivery receipt 3-2 is printed out. This eliminates the hassle of checking the customer ledger each time a delivery is made, and also eliminates the need for employees to enter the address 21, name, telephone number, etc. of the delivery customer.

Furthermore, the delivery status is also input into the delivery file 1-3, so that when a customer makes an inquiry, accurate delivery information at that time can be viewed on the display devices 2-7 and 2-1.
Furthermore, the information output by the display device 2-1 can also be printed out by the print output device 2-9. These things make it possible to quickly and accurately respond to requests from customers.

〔Effect of the invention〕

Since the present invention employs the above-described configuration, when a delivery transaction occurs in a retail business such as a supermarket, there is no need to wait for the delivery customer, and it also saves the labor of the employees and allows the customer to make an appointment. It is possible to answer questions quickly and accurately.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of the present invention, FIG. 2 is a hardware block diagram of the present invention, and FIG. 3 is a diagram showing an example of a receipt and a delivery receipt to be printed out in a delivery service. 1-1...Customer mask, 1-2...Delivery number file, 1-3...Delivery file, 1
-4...POS, 2-1.2-7...
Display device, 2-2...Internal storage device, 2-3.
...Optical barcode reader, 2-5.2-8
......Input device, 2-6.2-9...Print output device, 3-1...Sales receipt, 3-2
・・・・・・Delivery receipt.

Claims (1)

[Claims] A customer master file that stores customer information including the customer's name, address, code, etc., a delivery file that stores delivery numbers, a delivery file that stores delivery status, and delivery. When a sale is made, customer information is extracted from the customer master file based on the customer code, and a delivery number extracted from the delivery number file is attached and printed out, and the delivery status is visually displayed. Delivery management system using POS.