JPH03188743A - Telephone system - Google Patents

Abstract

PURPOSE:To offer thoughtful service by storing information relating to the operator for each extension telephone set and displaying information relating to the operator of an extension telephone set on a storage means as required or a transit of talking between the extension telephone set and the extension terminal equipment. CONSTITUTION:A display control means 107 obtains information representing the talking between an extension terminal equipment 105 and an extension telephone set 101 from a communication management means 108, reads required information in the information corresponding to the said extension telephone set 1 and gives the information to the display means 106, where the information is displayed. As a result, when the extension terminal equipment 105 makes a call to the extension telephone set 101 or vice versa, required display is given on the display means 106 relating to a guest being the operator of the said extension telephone set 101, and a front is able to make talking while observing the display and proper conversation is implemented to offer thoughtful service.

Description

[Detailed Description of the Invention] UObject of the Invention] (Industrial Application Field) The present invention relates to a telephone system such as a private branch exchange that is suitable for use in a hotel or the like.

(Prior Art) Conventional private branch exchanges installed in hotels only display the extension telephone number of the guest room involved in a call on the display of the extension telephone installed at the front desk.

This has caused inconveniences such as having to look up the guest's (customer's) name in a ledger before making a call, resulting in the problem of not being able to provide detailed services.

(Problem to be Solved by the Invention) According to the conventional telephone system as described above, when there is a call from an extension telephone or when a call is made to an extension telephone, the display of the own terminal displays the other party's extension number. The number was only displayed. For this reason, various information, including the name of the person operating the extension telephone above, is unknown.
This resulted in problems such as being rude to the other party and not being able to provide detailed service.

The present invention was made to solve the problems that the conventional telephone system had, and its purpose is to prevent the operator of the extension telephone from making a call when making a call to the extension telephone (including when making a call). To provide a telephone system that can provide detailed services such as knowing information about users and making appropriate calls.

[Structure of the Invention] (Means for Solving the Problems) The present invention includes a plurality of extension telephones, a storage means for storing information regarding the operator of the extension telephones, an input means for inputting information, and an input means for inputting the information. When information regarding the operator of each extension telephone is inputted from the means, a storage control means stores the information in the storage means in correspondence with the corresponding extension telephone, an extension terminal that makes a call with the extension telephone, and displays the information. a display means; a call management means for managing calls between the extension telephone and the extension terminal; and at least one of the extension terminal and the extension telephone is in a callable state under the control of the call management means. The telephone system is provided with a display control means for detecting information about the operator corresponding to the extension telephone, reading information from the storage means and displaying the information on the display means.

(Function) According to the above configuration, information regarding the operator of each extension telephone is stored, and when a call is transferred between the extension telephone and the extension terminal or when necessary, the information regarding the operator of the extension telephone is stored in the storage means. Since the information is read out from the display and displayed on the display means, the operator of the extension terminal can make a call or the like while looking at this display, making it possible to provide detailed services.

(Example) Hereinafter, one embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention. In the figure, 1011 to 10- indicate extension telephones installed in each guest room, and 105 indicates an extension terminal installed at the front desk. A call can be made between the extension terminal 105 and the extension telephone 101 under the control of the call management means 108.

Reference numeral 102 indicates a storage means in which various information regarding the operator of the extension telephone 101 is stored, and reference numeral 103 indicates an input means such as a keyboard input device. Information regarding guests in each guest room is input from the input means 103.

That is, as shown in the figure, information such as the guest room number (No), status classification, number of people, call prohibition display, guest location display, etc. is associated with the extension telephone number 1 and input means 103.
When inputted from , it is received by the storage control means 104 and stored in the storage means 102 in correspondence with the extension telephone 101 . #1゜#2 in the diagram. . . . are extension telephones 1oi1. The storage area for information corresponding to toi2°... is shown.

Reference numeral 106 indicates a display means consisting of a display device such as an LCD or a CRT. The display control means 107 receives information from the communication management means 108 that a call is being made between the extension terminal 105 and the extension telephone 101, and displays information corresponding to the extension telephone 1 on the display means 106. Necessary information is read out and given to the display means 10B for display.

As a result, when a call is made from the extension telephone 101 to the extension terminal 105, or when a call is made from the extension terminal 105 to the extension telephone 101, the display means 106 displays information regarding the guest who is the operator of the extension telephone 101. , the necessary display will be displayed, and the front desk will be able to talk while looking at this display, making it possible to have an appropriate conversation and provide detailed service.

FIG. 2 shows an actual system using a private branch exchange 200. Each guest room has 10 telephone extensions.
1 is provided, and a somewhat sophisticated key telephone 201, which is an extension terminal, is provided at the front desk. Private branch exchange 20
An information relay unit 203 is connected to the control unit of 0 through an RS-232C interface, and an LCD display 206 serving as a display means and a call charge management device 2 are connected to the information relay unit 203 through an R3-232C interface.
Further, a host computer 205 including a keyboard input device and the like is connected to the call management device 204. In this embodiment, since there is no particular problem with call charge management, the call charge management device 204 merely relays data. In addition, information relay unit 2
03 is constituted by a microcomputer and includes the storage means 102 shown in FIG.

FIG. 3 shows the configuration of the private branch exchange 200 in detail. In the figure, 1 indicates the exchange main body, which includes a switching circuit 11, extension circuits 13-1 to 13-m, and an outside line circuit 12-.
1 to 12-n are provided. Extension circuit 13-1~1
Extension telephones 2-1 to 2-m are connected to 3-m, and outside lines 6-1 to 6-n are connected to outside line circuits 12-1 to 12-n. The key telephone 201 in FIG. 2 is a predetermined one of the extension telephones 2-1 to 2-m. The control unit 3 is constituted by a microcomputer, and controls the exchange circuit 811 to form a communication path between extension lines or between an extension line and an outside line.
12-n, and also takes in necessary data.

A storage section 4 corresponding to the storage means 102 shown in FIG. 1 is connected to the control section 3, and a maintenance terminal 5 for writing various operational data such as regulations on outgoing calls is also connected thereto. Note that the information relay unit 203 is connected as described above. As described above, the private branch exchange 200 and the information relay unit 203 each have the storage means 102.

The operation of the telephone system configured as described above will be explained with reference to the flowcharts of FIGS. 4 to 9. Corresponding to each step in each flowchart, the control unit 3, the host computer 205, or the processor of the information relay unit 203 operates based on programs in the respective main memories (not shown). Each means is configured.

First, when inputting information, a program according to the flowchart of FIG. 4 is executed. When information (to some extent is stored in the storage means 102 in FIG. 1) is input from the keyboard input device of the host computer 205 at the time of guest check-in, the information is sent from the host computer 205 to the call charge management device 204 ( 401).

Therefore, the call charge management device 204 clears the call charge of the guest room corresponding to this sent information.
Change the status information to checkin (C/I>) and send the sent information to the information relay unit 203 (40
2) The information relay unit 203 stores new information sent to the area of the relevant room of the storage means,
Send the same information to private branch exchange (PBX) 200 (403)
. In response to this, the control unit 3 of the private branch exchange 200 clears the old information corresponding to the guest room (corresponding to the extension telephone) and stores new information (404). Note that the status is set to check-in state.

The case where the guest announces the destination (location) after the input and storage of information at the time of check-in is completed as described above will be explained with reference to FIG. The guest calls the front desk from extension telephone 2 and tells the location (501). Then, the person in charge at the front desk inputs the location by, for example, operating a specific key using the extension terminal that is receiving the call. That is, in response to a specific key operation, the control unit 3 detects that it is a location registration request, and registers the location in the corresponding area of the storage unit 4 (502). In addition, the location is
When the extension telephone is equipped with a full keyboard, registration can be made in any location, but when it is equipped with only a numeric keypad, it is assumed that "going out" or the like can be entered using a code.

This location information is stored by the control unit 3 on the R5-232C.
By sending the information to the information relay unit 203 via the interface, the microcomputer of the information relay unit 203 stores it in the corresponding area within its own storage means (5
03).

Next, the operation when a call is made from the front desk to the guest room will be explained. Call the extension telephone 2 of the desired guest room from the extension terminal at the front desk (601). Then,
The control unit 3 analyzes the input dial number (60
2) Check whether the dialed number is for the guest room (603). Whether the room is a guest room or not is determined by the fact that the control unit 3 has a table of telephone extension numbers for guest rooms. If it is not a guest room, normal call processing is performed (604). On the other hand, when the room is a guest room, the control unit 3 sends the information relay unit 203 a predetermined (
Trigger information is sent to display information (information) and location information (605), and a calling signal is sent to the extension telephone 2 in the guest room to cause it to ring (606). On the other hand, the information relay unit 203 to which the trigger information was sent in step 605 selects a predetermined (
Information) information and location information are read out and sent to the LCD display 206 for high-speed display (
607). During this time, the control unit 3 detects an off-hook (response) on the extension telephone 2 in the guest room via the extension circuit 13 (608), and when it responds, controls the switchboard 811 to enable a call (609).

Further, the operation when the front desk is called from the guest room will be explained with reference to FIG. A call is made from the extension telephone 2 of a certain guest room to the extension terminal at the front desk (701). Then, the control unit 3 analyzes the input dial number (702) and checks whether the extension telephone 2 that sent the dial number is in the guest room (703). Whether the room is a guest room or not is realized by the control unit 3 having a data table of identification information of the extension circuit 13 of the guest room. If it is not a guest room, the process simply proceeds to the ringing operation on the extension terminal at the front desk (705), and if the call is from a guest room, the control unit 3 instructs the information relay unit 203 to send a message corresponding to the guest room. Trigger information is sent to display predetermined (information) information stored in the memory and location information (704), and a calling signal is sent to the front extension terminal for ringing (705).
). On the other hand, the information relay unit 203 to which the trigger information was sent in step 704 reads the predetermined information and location information from the area of the corresponding guest room in the storage means of its own device, and displays the information on the LCD.
The information is sent to the display 206 for high-speed display (706). During this time, the control unit 3 detects a response from the extension terminal at the front desk (707), and when a response is detected, controls the exchange circuit 11 to enable a call (708).

Further, in the telephone system of this embodiment, the call management means 108 receives a request to display information (information/location) regarding the operator corresponding to the required extension telephone 101 given by the extension terminal 105, and the display control means 107
There is a mode in which the data is transferred to and the corresponding display is performed. The operation in this mode will be explained with reference to FIG. The extension terminal at the front desk is provided with a key for sending out the above-mentioned display request. When this key is operated (801), the control unit 3 accepts the display request and captures the next input guest room number (802). The control unit 3 analyzes the input dial number (803), searches the storage means 102 of the storage unit 4, and detects whether the input number is a guest room number (804). Here, if it is not a guest room number, error processing is performed such as displaying an error on the display attached to the extension terminal (805).On the other hand, if it is a guest room number, the information relay unit 203 is notified of the guest Trigger information is sent to display predetermined (information) information stored in correspondence with the room and location information (80
6). Information relay unit 20 that received this trigger information
In step 3, predetermined (information) information and location information are read from the corresponding guest room area of the storage means of the own device and sent to the LCD display 206 for high-speed display (807).

Moreover, the telephone system of this embodiment is within! ! Telephone 101
When the handset is disconnected from hf, -, t,
It has a function to display on the front. That is, if there is no operation after a predetermined period of time has elapsed since the handset of the extension telephone 191 was disconnected, the call management means 108 sends an instruction to the display control means 107 to display "Handset disconnected". The display control means 107 is prepared in advance with display data for displaying "Handset disconnected", and when the above instruction is sent from the call management means 108, the display data is changed to the display data of the guest room number. It is also sent to the display means 106 for display. Such display operation will be explained with reference to FIG. 9.

When the handset of the extension telephone 2 in the guest room is disconnected (off-hook), the control unit 3 detects this (901) and sets the DP timer, which is a timer for counting the time until an alarm is returned, to detect a timeout. Enter (902).

If no input operation is performed on the extension telephone 2 in the guest room until the DP timer times out, the control unit 3 will output an overflow tone (alarm sound) from a sound source (not shown).
is sent to extension telephone 2 to generate an alarm sound [903]
. At the same time, an overflow tone timer, which is a timer for counting the time until the "Handset is disconnected" message is displayed, is set, and the process moves to timeout detection (904).

If there is no input operation on the extension telephone 2 while the overflow tone timer is counting, a timeout will occur, and the control unit 3 will call the front extension terminal (
905), and further sends the identification information of the extension telephone and a display instruction of "Handset Off" to the information relay unit 203 (906).

Upon receiving this, the information relay unit 203 sends display data indicating that the handset is disconnected from the telephone extension, and
Causes the LCD display 206 to display that the handset is disconnected (
907). Also, it is necessary to detect whether there is a response at the front desk extension terminal to the call in step 905.
8) If there is a response, control the switching circuit 11 to enable a call to the extension telephone 2 in the guest room (909
). With this, it is possible to call out to the guest from the extension terminal at the front desk, and to give a warning.

In this embodiment, the storage means 102 is stored in the information relay unit 20.
3 and storage section 4 to make them redundant, even if the storage contents of either one are lost, it can be backed up. In addition, since the control unit 3 only provides a trigger for display, the processing time required for display is small, and the display control is not overwhelmed by the original exchange control, so accurate display can be performed. Ru.

In this embodiment, when a display request is sent from the extension terminal at the front desk, a special key is operated, but the display request may also be sent by inputting a so-called special number (specific dial number). .

[Effects of the Invention] As explained above, according to the present invention, information regarding the operator of each extension telephone is stored, and information regarding the operator of the extension telephone is stored when a call is transferred between an extension telephone and an extension terminal or when necessary. Since the information regarding the person is displayed in the storage means, the person operating the extension terminal can make a call etc. by looking at this display.
It becomes possible to provide detailed services.

[Brief explanation of drawings]

Fig. 1 is a block diagram of an embodiment of the present invention, Fig. 2 is a block diagram of a telephone system using a private branch exchange, Fig. 3 is a block diagram of a private branch exchange, and Figs. 4 to 9 are block diagrams of a telephone system using a private branch exchange. It is a flowchart for explaining the operation of one embodiment. 1...Private branch exchange main body 2-1 to 2-m...Extension telephone 3...Control section 4...Storage section 5...
Maintenance terminals 6-1 to 6-n...external line 11...exchange circuit 12
-1 to 12-n...External line circuits 13-1 to 13-m...Extension circuits 101, 1011 to 1011Il...Extension telephone 102...Storage means 103...Input means 104...Storage Control means 105... Extension terminal 106... Display means 107... Display control means 108... Call management means 200... Private branch exchange 201... Key telephone 203... Information relay unit 204...・Call charge management device 205...Host computer 206...LCD display

Claims (1)

[Scope of Claims] A plurality of extension telephones, a storage means for storing information regarding the operator of the extension telephone, an input means for inputting information, and information regarding the operator of each of the extension telephones from the input means. a storage control means for storing the information in the storage means in correspondence with the corresponding extension telephone; an extension terminal for communicating with the extension telephone; a display means for displaying information; and the extension telephone and the extension terminal. a call management means for managing calls between the two; and a call management means that detects that at least one of the extension terminal and the extension telephone is in a callable state under the control of the call management means, and a person corresponding to the extension telephone. 1. A telephone system, comprising: display control means for reading out information related to from said storage means and displaying it on said display means.