JPH03214948A - Incoming call ringing control system - Google Patents

Abstract

PURPOSE:To relieve a troublesome load such as the reception of a telephone call by ringing an opposite telephone set with high possibility to be a reception object based on past call history. CONSTITUTION:In the case of receiving a call, a caller ID receiver 1 acquires caller information sent form an ISDN, accesses a memory 4 based on the acquired caller information and when the history of past arrival of call, the system discriminates it to ring a telephone set 5 of a called party stored in the memory 4. When the fact of talking is not existence, a specific telephone set 5 registered in advance in the system is rung. Consequently, an optional party responses the call. When the caller has made a call precedingly, a telephone set of a called party B discriminated by the system is rung. Then the called party B confirms that the call is addressed to itself, depresses a response confirmation button to reply the call and starts the call.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention controls the selection of a telephone from among a plurality of telephones belonging to one representative number to ring in response to an incoming call to a line belonging to one representative number. This relates to an incoming ringing control method.

[Prior art] Conventionally, in business establishments, etc., multiple lines are grouped, and when a call arrives at a line with one representative number announced to the customer, if this line is disconnected, other free lines belonging to this group are called. I am receiving a call on the line. In such a case, at least one telephone is made to ring, and the call is answered from this arbitrary telephone.

[Problems to be Solved by the Invention] In the conventional incoming call ringing control system described above, calls are received on a line with a common number that is a representative number, so it is not known to whom the call is being received. Therefore, the probability that the person in question can respond directly is only 1/N in an office with N people. If the caller could answer directly, he would only have to confirm the caller's call and communicate his business once, but if he were to take over the call, he would have to repeat those actions.In addition, taking over someone else's call would make it difficult for him to do his own work. The problem was that it would be blocked.

Another solution to this problem could be to provide multiple phone numbers and let customers use these numbers differently, but this would be more troublesome for customers. There was also the problem that it would cause inconvenience.

[Means for Solving the Problems] In order to solve such problems, the incoming call ringing control method according to the present invention includes a caller ID receiving means for receiving information that distinguishes a caller when a call is received, and N telephone sets. Among them, a response terminal identification means for identifying the telephone that answered, a calling party information collection means for acquiring information such as the telephone number of the party to whom the telephone has called, and a caller ID information obtained by the sending rD receiving means. The information for identifying the response terminal obtained by the response terminal identification means is stored in association with the information for identifying the caller, and the information for identifying the caller obtained by the caller information collection means is linked with the information for identifying the terminal that made the call. It is equipped with a storage means for storing information.

[Function] If the caller ID obtained by the caller ID receiving means or the caller information obtained by the caller information collecting means is not stored in the storage means because it is the first callee, all telephones ring; Also, if the caller receives the call for the second time or later,
D If the calling party ID obtained by the receiving means or the calling party information obtained by the calling party information collecting means is stored in the storage means, all or part of the telephone set is stored in association with the calling party ID information in the storage means. 's phone rings.

[Example] Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of a system to which an incoming ringing control method according to the present invention is applied. In the figure, 1 is a caller ID receiving device that receives caller ID information transmitted from ISDN;
2 is a response terminal identification means for the caller to indicate that the call has arrived at the destination intended by the caller, and 3 is calling party information for collecting information such as the telephone number of the destination from which an arbitrary telephone has called. 4 is a memory (storage means), 5 is a telephone, and 6 is an exchange control unit.

Next, FIG. 2 is an explanatory diagram showing an example of a method of expressing information stored in the memory 4.

Further, FIG. 3 shows a configuration diagram of the telephone set 5. As shown in FIG. In the figure, 10 is a line button, and 11 is a response confirmation button.

The operation of the incoming call ringing system configured as above will be explained.

First, to make this work, when there is an incoming call,
D Receiving device 1 acquires caller information sent from ISDN, accesses memory 4 based on the acquired caller information, and if there has been an incoming call before, the system determines and stores it in memory 4. The telephone 5 of the called party is made to ring.

If you have never spoken before, for example, if the caller "Yu" is calling for the first time, a specific telephone 5 registered in advance in the system will ring, and as a result, any person will answer. . After responding, the caller ``O'' transfers the call to the intended party, for example, A. in particular,
A desired recipient A of the caller ``O'' picks up the receiver, selects the inherited line, answers it, and starts a call. At this time, the called party A presses the response confirmation button 11 to notify the response terminal identification means 2 of the system that he is the intended party of the caller "O". As a result, as shown in FIG. 2(b). The system registers the new caller "Yu" in the memory 4 and also registers the responder A at the same time.

In addition, if the caller is a caller who has received a call before, for example, if the caller is "Part 1", the caller B's phone, which the system has determined in advance, will be used as shown in Figure 2 (a). sound. Then, the recipient B confirms that the call is for him/her and presses the response confirmation button 11 to answer the call, thereby starting a conversation. At this time, the system dem recognizes the pressed response confirmation button 11 by the response terminal identification stage 2, and displays the response confirmation button 11 (b) in FIG.
) Update the contents of the memory 4 as shown in the figure.

Additionally, if a person housed in the system makes a call,
A caller information collection means 3 stores a combination of a caller and the caller in a memory 4.

The receiving party determined by the system is (a>
As shown in the figure, the party to whom the user has spoken most frequently in past calls is selected.

As explained above, according to this incoming ringing control method,
It is possible to make a specific callee's phone ring, which reduces the time the callee wastes in taking calls that are not related to him/her. In addition, in this embodiment, this incoming ringing control method is [
Although an example in which the present invention is applied to a system connected to an SDN has been described, the invention is not limited to a system connected to an ISDN, as long as there is a system that can send caller ID information on the exchange side. [Effect of the invention 1] As is clear from the above explanation, according to the incoming call ringing control method according to the present invention, it is possible to ring the telephone of the other party who is likely to receive the call based on the past call history. Therefore, the burden of troublesome phone calls, etc., is reduced, and the time required for phone calls is reduced, which is a significant effect.

[Brief explanation of drawings]

FIG. 1 is a configuration diagram showing an embodiment of a system to which the incoming ringing control method according to the present invention is applied, FIG. 2 is an explanatory diagram showing the contents of information stored in the memory of this system, and FIG. It is a configuration diagram of a telephone set housed in the system.

Claims (1)

[Scope of Claims] A method for controlling the ringing of telephones in a business office or the like that owns N (N≧2) telephones, comprising caller ID receiving means for receiving information that distinguishes the caller when receiving a call. , a response terminal identification means for identifying the telephone that answered among the N telephones, a caller information collection means for acquiring information such as the telephone number of the caller from the telephone, and a caller ID receiving means. The obtained caller ID information and the information that distinguishes the responding terminal obtained by the responding terminal identification means are stored in association with each other, and the information that identifies the caller and the information that identifies the calling terminal obtained by the calling party information collecting means is stored. and storage means for storing the caller ID in association with the caller, and the caller ID obtained by the caller ID receiving means or the caller information obtained by the caller information collecting means because the caller is a first-time caller is stored in the storage means. If there is no caller ID obtained by the caller ID receiving means or caller ID obtained by the caller ID receiving means or caller information obtained by the caller information collecting means for the second or later called party, all telephones are made to ring. An incoming call ringing control method characterized by ringing all or part of a terminal stored in association with caller ID information in a storage means.