JPH03219335A - Automatic signaling equipment for remote maintenance - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] This invention relates to an automatic transmission device for remote maintenance of computer systems, etc.

[Prior Art] FIG. 2 is a block diagram showing the system configuration of an automatic transmission device for remote maintenance, which is necessary for explaining the prior art and the present invention. In the figure, reference numeral 1 indicates a user computer system to be maintained, and reference numeral 2 stores failure information, etc. of the user computer system 1, and uses the failure factors obtained through analysis as maintenance information to control communication from a communication line control circuit 6 to a communication control device 9. This is an automatic transmission device for remote maintenance that sends a message to the maintenance computer system 10 via a microprocessor 3 that performs the main processing and control of the device 2, and a console control circuit 4.
The console 59 is composed of a communication line control circuit 6, a disk control circuit 7, and a disk device 8 in which failure information and the like are stored.

FIG. 3 is a processing flow showing the operation of a conventional automatic transmission device for remote maintenance. 31 is a process for collecting computer failure information when a failure occurs, and this process causes the disk drive M, 8
Failure information is stored in the failure information file 8a of -h.

32 is an analysis process of the failure information, and factor information regarding the failure is obtained as an analysis result. This becomes the maintenance information transmitted to the maintenance recruitment machine system 10. 33 is a failure cause transmission process for transmitting failure cause information. Note that each of the above-mentioned processes 31 to 33 is executed by the microprocessor 3 of the automatic transmission device 2 for remote maintenance.

In the above configuration, conventionally, failure information at the time of failure occurrence in the user computer system 1 is stored in the failure information file 8a by the failure information collection process 31 shown in FIG. An analysis of the factors is performed.

Next, the failure cause extracted by the failure information analysis process 32 is transmitted and transferred to the maintenance computer system 10 in a remote location via a public line or a private line by a failure cause transmission process 33.

[Problems to be Solved by the Invention] As described above, the conventional automatic transmission device for remote maintenance transmits the cause of the failure without depending on the interval between occurrences of the failure.
If the same failure occurs multiple times due to a fixed failure in computer hardware, the same failure will be triggered over and over again, increasing line costs and increasing maintenance work due to the complexity of maintenance information management. There was a problem. Also,
If you cancel the call manually and forget to reset it to the call permission state after removing the cause of the failure, the next time the failure occurs, the call will not be made and the MTTR (Mean Time to Repair) of a serious failure may increase significantly. be.

In addition, in the failure cause transmission process, there are cases where a method is used to control the transmission of failure causes based on the number of times the same failure cause occurs, but if the above multiple failures occur frequently, the same failure cause is transmitted in a short period of time. It was possible.

This invention was made to solve the above-mentioned problems, and even if the same fault occurs multiple times due to fixed hardware faults, it is possible to prevent multiple transmissions of the same fault without relying on human intervention. The purpose of the present invention is to obtain an automatic transmission device for remote maintenance.

[Means for Solving the Problems] An automatic transmission device for remote maintenance according to the present invention includes a recording processing means for recording maintenance information and the time of occurrence of a failure that has occurred in a device to be maintained in a recording means, and and transmission determination means for comparing and determining the maintenance information and occurrence time regarding the failure with the maintenance information and occurrence time already recorded in the recording means, and preventing transmission of the same maintenance information within a specified time. It is something.

[Function] The recording processing means according to the present invention records maintenance information and the time of occurrence of a failure that has occurred in the equipment to be maintained in the recording means, and the transmission determination means records the maintenance information and the time of occurrence of the failure that has occurred this time. The stable compares the maintenance information recorded in the recording means with the time of occurrence and transmits the current maintenance information only if the same failure has not occurred within the specified time. This prevents multiple transmission of maintenance information due to the same failure within the system.

[Example code] An embodiment of the present invention will be described below with reference to the drawings.

The system configuration of the automatic transmission device for remote maintenance according to an embodiment of the present invention is the same as that shown in FIG.
The microprocessor 3 newly realizes the recording processing means and the transmission determination means according to the present invention, and also the disk device 8
The difference is that a failure cause recording file corresponding to the recording means of the present application is newly provided above.

FIG. 1 is a processing flow showing the operation of the automatic transmission device for remote maintenance according to the embodiment. Failure information is stored in the failure information file 8a. 12 is an analysis process for the failure information, and factor information regarding the failure is obtained as an analysis result. This becomes the maintenance information sent to the maintenance computer system 10. 13 is a failure cause recording process for storing the above-mentioned failure cause information and failure occurrence time in the failure cause recording file 8b provided on the Tisfu device M8 as a recording means of the present application; 14 is a failure cause transmission with limited automatic transmission conditions; 15 is a failure cause transmission determination process that determines whether or not to cause a failure, and 15 is a failure cause transmission process that transmits a failure cause based on this determination.

In the failure cause transmission determination process 14, the latest failure cause recorded in the failure cause record file 8b is compared with the failure cause recorded before, and it is determined whether or not the same failure cause exists.Step 14a ), if not, the process moves to failure cause transmission processing 15, and if it is, it is determined whether or not it is the same failure within a specified time determined for each computer system.Step 1
4b) If it is not within the specified time, the process moves to the failure cause transmission process 15, and if it is within the specified time, the process ends without performing the failure cause transmission process 15. Note that the failure cause recording process 13 and the failure cause transmission determination process 14 are executed by the recording processing means and the transmission determination means provided in the present application, respectively.
These means are realized by the microprocessor 3. That is, it is realized by a microprogram newly incorporated into the microprocessor 3.

Next, the operation will be explained.

In FIG. 1, as in the conventional case, failure information is stored in a failure information file 8a by a failure information collection process 11, and failure causes are obtained from the failure information by a failure information analysis process 13. Next, the failure cause and failure occurrence time are recorded in the failure cause recording file 8b by the failure cause recording process 13, and the failure cause is sequentially compared with the previous failure cause in the failure cause recording file 8b by the failure cause transmission determination process 14. In the case of the same failure, if the difference (occurrence time interval) between the previous failure occurrence time and the above-mentioned current failure occurrence time is greater than or equal to a specified value, the failure cause transmission processing 15 will issue a message, and if it is within the specified value, no message will be issued. finish. Furthermore, if the fault is not the same, the fault is sent as is by the fault cause sending process 15.

In the above embodiment, the recording processing means and the transmission determination means are implemented by the microprocessor 3 for transmitting the cause of computer failure.
Although the above-described means is provided as a microprogram that is incorporated into the system, the same effect can be achieved even if the above-mentioned means is implemented using special hardware. Further, as a recording means for recording failure cause information and failure occurrence time, a failure cause recording file 8b may be provided in the disk device 8-I-, or the conventional failure information file 8a may be extended and recorded there. Alternatively, an equivalent device may be provided on a semiconductor memory such as a main memory.

Further, in the above embodiment, in the failure cause transmission determination process 14, it is first determined in step 14a whether or not there is the same failure cause, and then in step 14b it is determined whether or not the time interval between occurrences of the same failure is within a specified value. However, conversely, it is also possible to first check the failure causes within a specified time and then determine whether or not there is the same failure cause among them.Also, it is also possible to check only the previous failure cause. A corresponding effect can be obtained.

Further, in the above embodiment, an example is shown in which the present application is applied to a device that analyzes failure causes from failure information of a computer system and transmits this as maintenance information, but the present application is not limited to this. It can be applied to 9 different types of systems, such as transmitting information directly as maintenance information and analyzing it on the maintenance side.In addition to computer systems, it can also be applied to various devices that transmit maintenance information for remote maintenance. It is.

[Effects of the Invention] As described above, according to the present invention, there is provided a recording processing means for recording maintenance information regarding a failure that has occurred in a device to be maintained and the time of occurrence thereof in a recording means, and maintenance information regarding a failure that has occurred this time. and a transmission determination means that compares and determines the occurrence time with the maintenance information already recorded in the recording means and the occurrence time, and prevents transmission of the same maintenance information within a specified time, so that the hardware cannot be fixed. It is possible to prevent the same multiple transmission within a specified time due to a failure or the like without manual intervention, and it is possible to reduce line cost I- and simplify maintenance information management, thereby reducing maintenance work.

[Brief explanation of drawings]

FIG. 1 is a flowchart I~ showing the processing flow of an automatic transmission device for remote maintenance according to an embodiment of the present invention, and FIG. 2 is a block diagram showing an example of the system configuration of an automatic transmission device for remote maintenance according to the conventional technology and the present invention. , FIG. 3 is a flowchart showing the processing flow of a conventional automatic transmission device for remote maintenance. 1 is a user computer system (device to be maintained); 2 is an automatic transmission device for remote maintenance; 3 is a microprocessor (recording processing means 9; transmission determination means); 4 is a console control circuit; 5
is a console, 6 is a communication line control circuit, 7 is a disk control circuit, 8 is a disk device, 8a is a failure information file,
8b is a failure cause record file (recording means), 9 is a communication control device, 10 is a maintenance computer system (maintenance equipment
), 11 is a failure information collection process, 12 is a failure information analysis process, 13 is a failure cause recording process, 14 is a failure cause transmission determination process, and 15 is a failure cause transmission process.

Claims (1)

[Scope of Claims] In an automatic transmission device for remote maintenance that transmits maintenance information regarding a failure that has occurred in a device to be maintained to a maintenance device located in a remote location, maintenance information regarding a failure that has occurred in the device to be maintained and its occurrence. A recording processing means for recording the time in the recording means compares and determines the maintenance information and occurrence time regarding the current failure with the maintenance information and occurrence time already recorded in the recording means, and determines whether the same failure within a specified time is detected. 1. An automatic transmission device for remote maintenance, comprising: transmission determination means for preventing transmission of maintenance information.