JPH03224086A - Operating and guiding method for customer for transfer transfaction by automatic transaction device - Google Patents

Abstract

PURPOSE:To improve the efficiency of transaction processing by attaching an input function by arranging a touch key on the input data display part on a display screen, and performing the correction of input data by touching the touch key. CONSTITUTION:A picture displayed on a display part to perform the input of a receiver's name is divided roughly into an input data display part 1a on which a KANA (Japanese syllabary) character to input the name of a receiver and every kind of instruction key such as (deletion) or (correction), etc., are displayed, and the input data display part 1b for the display of a character inputted by the input display part 1a. The touch key is also provided at a position corresponding to the input data display part 1b, and a detecting function to confirm that the input data corresponding to the position is data targeted to be corrected by touching the touch key is provided, and the display color of the character confirming to a touched part is changed to display that the character can be set at a correctable state. The input data in a correction area can be corrected by inputting the data by using a key for data input. In such a way, it is possible to shorten a time required for a transaction and to improve the efficiency of the transaction processing.

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial Field of Application] The present invention relates to a method for guiding customer operations when performing a transfer transaction using an automatic transaction device installed in a financial institution such as a bank.

[Conventional technology] When a customer himself/herself operates an automatic transaction device such as an ATM or a transfer machine installed at a financial institution, etc. to perform a transfer transaction,
Instead of the customer (transfer payer) filling out data such as the recipient and amount to be transferred on a transfer form, as is the case with transactions generally conducted at a counter, the customer (transferr) operates an input means consisting of various keys equipped on an automatic transaction device. You need to enter the data necessary for the transaction.

A conventional method for guiding a customer's operation when performing a transfer transaction by inputting data from the customer will be described with reference to the flowchart shown in FIG. 6.

Note that S in the figure indicates a processing step, and the following description will be made according to this processing step.

In addition, the automatic transaction device used here has a touch key as an input means using transparent electrodes, and a function display when the touch key functions as a function key, numeric keypad, character key, etc. It is assumed that the system is equipped with a display unit such as a CRT display that displays guidance messages for operation by the customer, transaction information input by key operations by the customer, and the like.

First, in 5101, transaction items are displayed on the display section of the device,
Encourage customers to select transaction items.

As a result, when a customer touches a touch key on the transaction item and inputs a desired transaction item, a control means such as a CPU (not shown) provided in the device determines whether the transaction item input by the customer is a transfer transaction. If a transaction item other than a transfer transaction is input, the device processes the transaction.

However, since transactions other than transfer transactions are not directly related to the present invention, their processing will not be mentioned, and the explanation will proceed here assuming that a transfer transaction has been input.

5102 displays "transfer card", "specify each time", etc. on the display section, and allows the customer to select whether to proceed with the transaction based on the registered information using the transfer card, or proceed with the transaction by inputting information by key operation. prompt.

As a result, when the customer touches the touch keys on the display and inputs the desired item such as "transfer card" or "one-time designation", the control means determines whether the item input by the customer is "one-time designation" or not. “Designation is made each time”
If items other than the above are input, for example, a transfer card is inserted into the device, and the transaction processing based on the registered information is executed by the device.

In this case, the fixed information required for the transfer transaction, such as the transfer destination and transfer information, is registered in the center's host device, so you can omit inputting it, but here we will use the "Specify each time" item. The explanation will proceed assuming that .

5103, the display section includes the type of bank (own bank or other bank), ``city bank,'' ``regional bank,'' ``trust bank,'' ``mutual bank J,''
The type of financial institution such as "credit union" is displayed to prompt the customer to select it, and the customer then touches the touch key on the type of financial institution to input the desired financial institution.

In 5104, when a financial institution is selected by the above-mentioned key operation, kana characters are displayed on the display section to prompt the customer to input the initial letter of the financial institution name, thereby allowing the customer to enter the desired financial institution name. Input by touching the touch key on the corresponding character.

At step 5105, the name of a financial institution having the initial letter corresponding to the input character is displayed on the display section to prompt the customer to select, and the customer touches the touch key on the name of the financial institution desired to input the name.

At 5106, kana characters are displayed on the display section to prompt the customer to input the initial letter of the branch name of the financial institution selected by the above operation, and the touch key on the character corresponding to the branch name desired by the customer is thereby pressed. Touch to input.

At step 5107, the branch name having the initial letter corresponding to the input character is displayed on the display section to prompt the customer to select, and the customer touches the touch key on the desired branch name to input it.

Note that the processes in steps 5104 and 3106 are not necessarily necessary, and immediately after the process in step 5103 is completed, the name of the financial institution is displayed on the display section, the process in step 3105, that is, the selection of the financial institution name is performed, and the branch name is further displayed, and the process in step 3107 This process may be performed, that is, selecting a branch name.

At 5108, the display section displays the deposit account to be transferred, such as "Ordinary" and "Current Account J," prompting the customer to select it, and the customer then touches the touch key on the deposit account to input.

At step 5109, numbers 0 to 9 are displayed on the display section to prompt the customer to input the account number to which the transfer is to be made, and the customer then touches the touch key on the number to input the account number.

At 5110, when the input of the account number is completed, kana characters are displayed on the display section to prompt the customer to input the recipient's name.

As a result, the customer touches the touch key on the kana characters to input the recipient's name.

Here, the input screen for the recipient's name will be explained using the plan view showing the display screen at the time of inputting the recipient's name shown in FIGS.

First, as shown in Fig. 4(a), the display section displays kana characters, and the corresponding kana characters in this display, such as "a", "i", [u], etc., are displayed above them. Input by touching the touch keys. Each time the customer touches the touch key, the touched kana character is displayed one by one in the recipient's name field.

In addition, in the lower left corner of this kana character display screen, there is an "alphanumeric" key for instructing the display of alphanumeric characters, and when you touch the touch key above this "alphanumeric" screen, the screen changes to the image shown in Figure 4 (b). The screen changes to the alphanumeric screen shown below.

These kana characters and alphanumeric characters are displayed on the display screen, and the keys ``Corporate corporation'', ``Space'', ``Correction'', and ``Confirmation'' are displayed, and when you touch the touch key on ``Corporate corporation'', the As shown in FIG. 4(C), the types of companies and corporations, such as "corporation", "medical corporation", "welfare corporation", etc., are displayed. A ``kana/alphanumeric'' display is provided in the lower left corner of this corporate screen, and by touching the touch key above this key, the kana or alphanumeric screen can be displayed again.

Note that the "space" key is used to leave a space of one character in the "recipient name" field, and is used to distinguish between the gender and first name of the name. "Correction" is a key that is operated when correcting an input by mistake. When you touch the touch key above "Correction", the entered character displayed in the "Recipient Name" field will be changed by one character from the end. It is erased one by one. The operator erases the characters that have been entered up to the point to be corrected, enters the correct characters to make the correction, and continues the input operation.

When the recipient's input is completed and the customer confirms that the information is correct, the customer touches the "Confirm" touch key.
Proceed with the operation procedure to step 3111 in the figure.

Further, "Cancel" displayed at the upper left end is a key to cancel the transfer transaction, and when the touch key above "Cancel" is touched, the screen returns to 5101 in FIG. 6.

At step 5111, kana characters are displayed on the display section again to prompt the customer to input the name of the person making the transfer.

As a result, the customer touches the touch key on the kana characters to input the transferee's name. Here, the method of inputting the name of the transfer requester is the same as the method of inputting the name of the recipient.

5112, when the input of the transfer requester's name is completed, a number from O to 9 is displayed on the display to prompt the customer to input the transfer requester's telephone number, and the customer then touches the touch key above the number and makes a call. Enter the number.

In addition, if the customer inserts a cash card into the device in advance and performs transactions using the account on this card, the customer must input the telephone number and the transferee's name, that is, 5ill.

The process in step 5112 can be omitted.

5113 has numbers from 0 to 9 and "10,000" on the display.

Characters such as "thousand" and "yen" are displayed to prompt the customer to enter the amount to be transferred, and when the customer touches the number or the touch key above the characters to input the amount to be transferred, a graphic in the device appears. The above-mentioned input information stored in a memory or the like is transferred by the control means to the host device of the center, and the host device verifies the account number of the transferee, the name of the recipient, etc.

In step 5114, if the transaction is possible as a result of the verification, information to that effect is sent back from the host device of the center to the device, and then the input information is displayed on the display unit along with characters such as "confirm" and its contents are displayed. We urge you to confirm the following.

As a result, when the customer touches the touch key above the word "confirmation" and inputs confirmation, the device executes the processing for executing the transaction.

In this execution process, in the case of a transaction using a cash card, the transfer amount is debited from the transfer account and transferred to the recipient's account, and the customer information stored in the file on the host device of the center is updated. When the card is returned, a transaction statement slip will be issued.

In the case of a cash transaction, the customer is encouraged to insert cash equivalent to the amount to be transferred, and the customer is asked to insert cash into the cash processing machine installed in the device, which is counted and stored, and then the amount to be transferred is processed. The money is transferred to the recipient's account, the customer information stored in the file of the host device of the center is updated, and a statement slip is then released to the customer.

[Problem to be solved by the invention]

However, in the above-mentioned transfer transaction using the conventional automatic transaction device, there is a problem in that the number of information entered by the customer through key operations is large compared to other transactions, so it is easy to enter incorrect information. When entering kana characters, there are many incorrect inputs, and if you want to correct them, touch the "Correction" touch key displayed on the screen several times to erase the characters you have entered. , after erasing the corrected part, the user inputs a new correct character, corrects the input character, and then re-enters the deleted character.

Therefore, in the case of erroneous input, as soon as the user notices the erroneous input, he or she must erase all the characters input up to the point where the erroneous input was made, and then re-enter the input from the point where the erroneous input was made. Therefore, there was a problem in that the time required for transactions was extremely long, and transaction processing efficiency was reduced.

The present invention has been made in order to solve the above-mentioned problems, and it improves transaction processing efficiency by enabling information to be corrected without erasing information entered after the incorrectly entered information when the customer enters the incorrectly entered information. The purpose of the present invention is to realize a method for guiding customer operations in transfer transactions using an automatic transaction device, which can improve the transaction efficiency.

[Means and effects for solving the problem] In order to achieve the above-mentioned object, the present invention provides an input function by disposing an input key also on the input data display section of the display screen, and The input data can be corrected by touching the touch keys on the display.

In other words, an operator touches a touch key made of a transparent electrode covering a display section displaying various keys for transaction operations with his or her finger, performs input operations on various keys displayed on the display section, and performs input operations. In response to the operation, a screen for inputting information necessary for a transfer transaction according to predetermined steps is displayed on the display section, and the input data is displayed on an input data display section provided in a part of this screen, In the method for guiding a customer's operation in a transfer transaction using an automatic transaction device, the customer's operation is guided by a display screen to input information necessary for the transaction, wherein a touch key is also provided on the input data display section for inputting information. By touching the touch key on the desired input data displayed on this input data display section, only the area of the input data corresponding to the touched key is made a correctable area. The input data in the correction area is corrected by inputting data using a rear data input key.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a flowchart showing an example of a method for guiding customer operations in a transfer transaction using an automatic transaction device of the present invention; FIG. 2 is an explanatory diagram showing an example of a display screen of a display unit corresponding to the embodiment of FIG. 1; Figure 3 (a), [present]), (C).

(d) is an explanatory diagram showing an example of a display screen when correcting the input data display portion.

The automatic transaction device used in this example is equipped with an input means consisting of touch keys and a display section such as a CRT display as in the past, but by changing the software of the control system etc. The method is as follows.

Note that S in Figure 1 indicates a processing step, and the operating procedure in this flowchart from the start of the transfer transaction operation to the input of the recipient's name is the same as that shown in the conventional flowchart in Figure 6. Since they are the same, only the operating procedure for the correction processing operation when inputting the recipient's name is shown here.

As shown in Figure 2, the display screen for inputting the recipient's name displayed on the display unit 1 includes kana characters for inputting the recipient's name, ``cancellation'', and ``cancellation''. The input display section 1a is broadly divided into an input display section 1a that displays various instruction keys such as "correction", and an input data display section 1b that displays characters input using the input display section 1a. Furthermore, in addition to the operation guidance text for prompting the customer to input the recipient's name, in the present invention, the correction operation guidance text is provided to the effect that the input data can be corrected by touching the input data display section B. displayed above.

The input data display section 1b displays the data input by the customer as described above, and a touch key is also provided at a position corresponding to the input data display section 1b. It has a detection function that recognizes that input data corresponding to a position is data to be corrected.

In the above configuration, a transfer transaction is instructed by the customer,
According to the prescribed procedure, the input of "Financial institution name 1. Branch name", "Account number", etc. was completed smoothly, and when it came time to enter the beneficiary's name, a correction guidance message as shown in Figure 2 was displayed. A screen for inputting the recipient's name is displayed (Sl).

When the screen for inputting the recipient's name is displayed on the display section 1, the customer inputs the recipient's name by touching the touch key on the corresponding kana character in the input display section 1a (
S2).

The input characters are displayed one by one in the input data display section 1b (recipient name field) starting from the upper right end.
33).

FIG. 3(a) shows a state in which 20 characters have been input into the input data display section 1b, and an arrow is displayed at the 21st character, which is the next input position, to indicate the input position to the customer.

In this state, if you discover that the fifth ``工'' has been entered incorrectly and correct only this ``工'' to ``o'', then follow the correction guidance text and the character ζ that the customer wants to correct, i.e. The fifth part of the input data display section 1b shown in FIG. 3(a)
Touch the th character “ENG” from the top of the touch screen (S4)
.

Then, only the 5th ``technique'' that was mentioned was shown in Figure 3 (b
), the display color changes and at the same time the arrow indicating the input position of the next position moves from the next position (21st position) at the end of the input data to the position of the specified character ``工''. to display that ``工'' can now be corrected.

(S5).

Thereby, in order to correct the specified character, the customer touches the touch key on the desired character in the input display section 1a, that is, "O", and performs input (S6).

When the input is performed in this way, the color of the fifth character "ENG", which had been changed, is changed to "O" as shown in FIG. ).

Then, the arrow indicating the next input position moves to the 21st position after the last "g" of the input data, and the state returns to the normal recipient name input state, and the input data correction operation ends (S8 ).

If the user then touches the touch key above "S" in the input display section 1a, "S" will be displayed at the next 21st position, as shown in (5) of the figure.

In addition, Fig. 4(a) to (powder) show an example of the display during correction when there are multiple correction points, and as shown in Fig. 4(a), the corrected points are displayed in the input data display section 1b. If there are 3 locations, 7th "Force", 8th "Force", and 9th "Force j", when specifying the 35 correction locations in the flowchart in Figure 1 above, you would like to make corrections in succession. Touch all the points in order from the top of the touch screen.

As a result, the display color of each character corresponding to the touched portion of the input data display section 1b changes to indicate that it is now in a correctable state. At this time, the arrow for displaying the input position moves to the position corresponding to the specified first character.

After specifying all the characters to be corrected, input the correct character corresponding to the character indicated by the arrow by touching the touch key on the kana character on the input display section 1a.

As a result, the seventh character "Riki" is corrected to "KI", the display color returns, and the arrow moves to the position corresponding to the next correctable character.

Next, to correct the 8th character "power" indicated by the arrow,
The correct character corresponding to this eighth character is input by touching the touch key on the kana character on the input display section 1a.

As a result, the eighth character "Riki" is corrected to "ri", the display color returns, and the arrow moves to the position corresponding to the next ninth correctable character.

Then, in order to correct the ninth character "Riki" to which the arrow has moved, input the correct character corresponding to this ninth character by touching the touch key above the kana character on the input display section 1a. The th character "r" is corrected to "ke".

When all the characters specified to be corrected have been corrected, the arrow moves to the 16th position at the end of the input data display section 1b to indicate that the next input is possible. Correction ends.

Further, FIG. 5 shows an example of a display screen when the input data is specified to be corrected, but the correction is canceled because the input data is not incorrect.

If you want to cancel the correction specified in this way without making any corrections, touch the fifth "O" whose color changed when you touched the touch key to correct it, and the fifth "O" whose color changed will be displayed. "O" returns to its original color and the correction designation is cancelled.

By the above input operation, the input data of the recipient's name is corrected.

When the correct recipient's name is displayed on the input data display section 1b, the customer touches the touch key above the confirmation key to complete the input of the recipient's name.

Thereafter, input operations corresponding to the transfer transaction, ie, "client's name", "client's phone number", "transfer amount", etc. are input.

In addition, when inputting the above-mentioned "Payee name" in kana, please enter the above-mentioned "Payee's name".
Correct the input data in the same way as when entering the recipient's name.

Once the input of the transfer amount is completed, the above-mentioned input information stored in the device's memory (not shown) is transferred to the center's host device by the control means, and the host device uses the information such as the account number of the transfer destination and the recipient's name. Names, etc. will be verified.

As a result of this verification, if the transaction is possible, information to that effect is sent back from the host device at the center to the device, and the device executes the processing for executing the transaction.

In the above-described embodiment, the user is guided to correct the kana character input data of the recipient's name and the client's name.
Needless to say, this can also be applied to corrections made when inputting numerical data such as transfer amount and account number.

Furthermore, in the above-described embodiments, the number of correction points is one or a plurality of consecutive points, but it is also possible to correct a plurality of discontinuous points.

〔Effect of the invention〕

As explained above, in the present invention, an input operation is performed using the touch keys on the display section displaying various keys for transaction operations, and in response to this operation, information necessary for the transfer transaction is input according to predetermined steps. At the same time, the input data is displayed on the input data display section provided in a part of this screen, and the display on the display screen guides the customer's operations to perform the necessary operations for the transaction. In a method for guiding a customer to input information in a transfer transaction using an automatic transaction device, the input data display section is also provided with a touch key to have an input function, and the input data displayed on the input data display section is A correctable area is specified by touching a touch key, and then input data in the correction area can be corrected using a data input key.

Therefore, it is no longer necessary to delete the input data up to the point to be corrected, go back, and redo the data input operation from that point, as in the conventional case.

As a result, it is possible to obtain a method for guiding customer operations in transfer transactions using an automatic transaction device, which can shorten the time required for transactions and improve transaction processing efficiency.

[Brief explanation of drawings]

FIG. 1 is a flowchart showing an embodiment of a method for guiding customer operations in a transfer transaction using an automatic transaction device of the present invention, and FIG. 2 is an explanation showing an example of a display screen of a display unit corresponding to the embodiment of FIG. Figure 3 is an explanatory diagram showing an example of the display screen when the input data display part is corrected, Figure 4 is an explanatory diagram showing an example of the display screen when the same correction is made, and Figure 5 is an explanatory diagram showing an example of the display screen when the input data display part is corrected. FIG. 6 is a flowchart showing a conventional customer operation guidance method, and FIG. 7 is an explanatory diagram showing an example of a conventional display screen for inputting the recipient's name. 1... Display screen 1a... Input display section 1b.
・・Input data display section

Claims (1)

[Claims] 1. Various keys for performing transaction operations are displayed on a display section provided in the automatic transaction device, and a touch key consisting of a transparent electrode covering this display section is pressed with the operator's finger or the like. Touch and perform input operations on various keys displayed on the display section, and in response to this input operation, a screen is displayed on the display section for inputting information necessary for a transfer transaction according to predetermined steps, and this screen A customer operation of a transfer transaction using an automated transaction device that displays the input data on an input data display section provided in a part of the device, and guides the customer's operation by the display on the display screen and causes the customer to input information necessary for the transaction. In the guidance method, the input data display section is also provided with a touch key to have an input function, and by touching the touch key on desired input data on the input data displayed on the input data display section, The automatic transaction is characterized in that only the input data area corresponding to the touched key is set as a correctable area, and the input data in the correction area is corrected by inputting data with a data input key thereafter. A method for guiding customer operations in transfer transactions using a device.