JPH03230664A - Fault notice automatic connection system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed Description of the Invention] [Summary] Regarding an automatic fault notification connection method for telephone reporting between the equipment site and the maintenance department when a fault occurs in a device, when a fault occurs in a device to be monitored, The purpose of this system is to automatically, quickly and accurately connect the reporting telephone between the site and the maintenance department depending on the type of equipment. A telephone for reporting is installed, a maintenance department is determined for each type of equipment to be monitored, a telephone for reporting is installed in each maintenance department, and a switch is installed to connect these on-site telephones to the maintenance department telephone. The exchange is equipped with a connection table that holds the field phone number and maintenance department phone number corresponding to the device type using the type of equipment as a connection condition, and this exchange refers to the connection table and performs the It is configured to call the field telephone and maintenance department telephone corresponding to the faulty equipment and connect them to each other.

[Industrial Field of Application] When a fault occurs in a device to be monitored, the present invention can be applied to the site where the device is located and the maintenance department that maintains the device, depending on the type of the faulty device. This invention relates to a trouble reporting automatic connection method that automatically connects telephones.

When a failure occurs in a device that is being monitored, the site where the faulty device is located and the maintenance department in charge of maintaining the faulty device communicate with each other to ensure early recovery from the fault. However, when a failure occurs, it is necessary to be able to communicate quickly and accurately between the site and the maintenance department.

[Conventional technology] Conventionally, when a failure occurs in a device to be monitored, the person in charge at the site where the device is installed contacts the maintenance department in charge of maintaining the device by phone or other means. We report the status of the failure, etc., and are working to restore the failed equipment.

[Problem to be solved by the invention] However, as the number of types of equipment to be monitored increases, the maintenance department will be different for each type. The maintenance department for the faulty device is checked using a telephone list, etc., and then the corresponding maintenance department is contacted by phone.

For this reason, it may take time to check the phone list, etc., or you may not know the phone number of the person to report because there is no phone list, and if you dial the wrong person by mistake, you may have to check the phone number again. You may have to contact them again.

As described above, in the past, it could not be said that communication between the field and the maintenance department was always carried out quickly and accurately when a device failure occurred.

The present invention has been made in view of the above circumstances, and its purpose is to
The purpose is to automatically and quickly and accurately make a report call to the site and the maintenance department depending on the type of faulty equipment.

[Means to solve the problem] FIG. 1 is a diagram explaining the principle of the present invention.

The fault notification automatic connection method according to the present invention provides a fault detection means 62[1] for monitoring target devices 61[1] to 61@.
~62■, and also installed reporting telephones 63[1]~63■ at the sites where these devices are handled, and designated maintenance departments for each type of equipment 61[1]~61@ to be monitored. Telephone number 65 [1] for reporting to each maintenance department
65 [phase] is installed, and these field telephones 61 [1] ~
61@ and the maintenance department telephones 65[1] to 65[phase] are exchanged and connected to the exchange 64, and the connection table holds the field telephone number and maintenance department telephone number corresponding to the equipment type, with the type of equipment as a connection condition. 66, the exchange 64 refers to the connection table 64 in response to the failure information from the failure detection means 62[1] to 62■ and calls the field telephone and maintenance department telephone corresponding to the type of equipment in which the failure has occurred. configured to connect each other.

[Action 1] For example, assume that a failure occurs in the device 61■. This failure occurrence is detected by the detection means 62■, and the failure information is transmitted to the exchange 64. The exchange 64 analyzes this fault information, checks the type of faulty equipment, draws up the connection table 66 based on it, looks up the on-site telephone number of the faulty equipment 61■ and the telephone number of its maintenance department, and calls both. call and connect each other. As a result, a fault can be reported between the field and the maintenance department regarding the faulty device 61■.

[Example] Hereinafter, the present invention will be described in detail with reference to the drawings.

FIG. 2 shows a monitoring system using a failure report automatic connection method as an embodiment of the present invention.

In FIG. 2, reference numeral 1 indicates a site where a device 12 to be monitored is installed, and the device 12 is provided with a failure detection sensor 13 for detecting a failure when a failure occurs. Further, at the site 1 where this equipment 12 is installed, an extension telephone 11 is installed for communication in the event of a failure or the like.

Although only the device 12 is shown in the figure, in reality, various devices are installed at the site, such as power supply equipment and air conditioning equipment, and each of these equipment is also equipped with a sensor for fault detection. attached. Similarly, the number of telephone extensions at the site is not limited to one; multiple telephones may be installed depending on the installation location and type of equipment to be monitored, the location of the person in charge of the site, etc.

Reference numeral 2 denotes a maintenance department which is in charge of maintaining each type of equipment to be monitored, and this maintenance department is equipped with an extension telephone 21 for communication when a failure occurs in the equipment. Although only one maintenance department is shown in the diagram, in reality, multiple maintenance departments are established for each type of equipment to be monitored, such as power supply equipment or air conditioning equipment, and each Each maintenance department is equipped with an extension phone.

Reference numeral 3 denotes a private branch exchange, and the network circuit 31 of this private branch exchange 3 accommodates the aforementioned extension telephone 11 of the site 1 and extension telephone 21 of the maintenance department 2 via line circuits 32 and 33. The same applies to other telephones not shown.

The fault detection sensor 13 at the site 1 is connected to a scanning device 41 . The same applies to other fault sensors at the site that are not shown. Each failure detection sensor is configured to output a contact signal when a failure is detected in the corresponding device, and the scanning device 41 periodically scans each failure detection sensor to detect the presence or absence of the contact signal. It is configured to send the results to the central control device 34 of the private branch exchange 3.

Further, 42 is a data communication control device, and 43 is a registration terminal.

The private branch exchange 3 includes a connection table 35 on its main memory. This connection table 35 uses the device type as an index (or connection condition) for each type of equipment to be monitored, such as a power supply system or an air conditioning system, and connects extension telephones at the site prepared for that type of equipment. This table is registered in advance so that the telephone number and the telephone number of the extension telephone of the maintenance department in charge of maintenance of that type of equipment can be retrieved. This connection table 35 is created in advance by the registration terminal 43. , data communication control device 42
The data is stored on the main storage device of the private branch exchange 3 via the private branch exchange 3.

The operation of this example system will be described below.

If a fault occurs in the currently monitored equipment 12 at the site, the sensor 13 detects this and outputs a contact signal notifying the occurrence of the fault. The scanning device 41 then detects this contact signal and transmits the information to the central controller 34 of the private branch exchange 3.

The central control unit 34 is equipped with software-based means for analyzing fault information and identifying the contents, thereby allowing the equipment 12 to
It is possible to know that a failure has occurred in the device 12 and the type of the device 12. Assume now that the device I2 is a power supply device. The central control device 34 refers to the connection table 35 using the type of this device 12 as an index, and selects this device]2.
The telephone numbers of extension A telephone 11 at the site and telephone 21 at extension B of the maintenance department corresponding to the above are checked, and a telephone call is made to and connected to the site and the maintenance department according to the procedure shown in FIG.

That is, when a fault occurs (step 81), first the on-site extension A telephone 11 corresponding to the equipment in which the fault has occurred is called.
(Step S2). When the person in charge of the field responds by turning off extension A telephone 11 in response to the call (Step S3), the next call is made to extension B telephone 21 of the maintenance department of the faulty equipment. (Step S4
), when the person in charge of the maintenance department answers this extension B telephone 21 (step S5), an exchange connection is established between the two to enable a telephone call between the person in charge of the field and the person in charge of the maintenance department (step S6). This allows on-site personnel to report details of failures.

When making a call to extension telephone 11.21, if the extension telephone is a digital telephone, a message such as "telephone system failure" will be displayed on the display when the call is received, or if it is an analog telephone, an external telephone will be displayed. In order to prevent the person in charge from being confused by a sudden call, the person in charge should be informed that the call on the extension telephone is to report a problem by indicating the occurrence of a problem with a lamp on the telephone. is desirable.

Various modifications are possible in implementing the invention. For example, in the above-described embodiment, the fault information from the fault detection sensor is collected by the scanning device 41 and transmitted to the central control device 34 of the private branch exchange 3, but the present invention is not limited to this. The detection information of the fault detection sensor may be collected in a host computer and transmitted from the host computer to the central control unit 34 in the form of a message via the data communication control unit 42.

Similarly, as shown in FIG.
It may also be something that conveys the information to the person. Further, the registration terminal 43 for registering the connection table 35 may also be configured to perform registration via the network circuit 31.

Further, in the above-described embodiment, the telephones installed in the field and in the maintenance department are extension telephones, but of course these may be external telephones.

Further, in the above embodiment, the connection table is classified according to the functional type of the equipment to be monitored, and field telephones and maintenance department telephones are made to correspond depending on the type, but the present invention is not limited to this, and for example, Each device may be classified by the area in which it is located, a maintenance department may be determined according to the type of area, and the telephones of both devices may be connected in the event of a failure.

[Effects of the Invention] As explained above, according to the present invention, when a fault occurs in a device to be monitored, a telephone set at the site where the faulty device is installed and a maintenance person in charge of maintaining the device Since the department's telephone is automatically called and connected, telephone connection for failure reporting can be made quickly and accurately.

[Brief explanation of drawings]

Fig. 1 is a diagram explaining the principle of the present invention; Fig. 2 is a block diagram showing a monitoring system using a failure notification automatic connection method as an embodiment of the present invention; Fig. 3 is a failure of the central control unit in the embodiment system. FIG. 4 is a flowchart showing a processing procedure at the time of occurrence, and a block diagram showing a modification of the present invention. In the diagram, 1...site 2...maintenance department 3...private branch exchange 11.21...extension telephone 12...monitored equipment 13...failure detection sensor 32.33...line circuit 34 ... Central control device 35 ... Connection table 41 ... Scanning device 42 ... Data communication control device 43 ... Registration terminal

Claims (1)

[Claims] 1. Providing detection means (62[1] to 62[n]) for failure detection in the devices to be monitored (61[1] to 61[n]) and handling these devices Telephones for reporting (63[1] to 63[n]) will be installed at the site, and a maintenance department will be designated for each type of equipment to be monitored (61[1] to 61[n]) to carry out each type of maintenance. Telephones for reporting (65 [1] to 65 [m]) are installed in departments, and these field telephones (63 [1] to 63 [n]) and maintenance department telephones (65 [1] to 65 [m]) are installed. ) to be exchanged and connected (6
4) is provided with a connection table (66) that holds field telephone numbers and maintenance department telephone numbers corresponding to the equipment type using the equipment type as a connection condition; [1] ~62
[n]) according to the failure information from the connection table (66
) to call the field telephone and maintenance department telephone corresponding to the faulty equipment and connect them to each other.