JPH03260762A - restaurant service system - Google Patents

Abstract

PURPOSE:To enable the working staffs of a restaurant to know the load situation of the kitchen and the menu-based cooking waiting time by calculating the present menu-based cooking waiting time and the means cooking waiting time and responding to an electronic register or a portable radio equipment. CONSTITUTION:A kitchen terminal 4 calculates the cooking waiting time or the mean cooking waiting time of an entire kitchen, i.e., the cooking time based on the order receiving time and the cooking end time of each menu. Then the terminal 4 sends the result of calculation back to an electronic register 1 and a portable radio terminal equipment 2. Thus the working staffs can know the cooking waiting time and the congestion state of the kitchen even at the places near the guest seats and therefore can inform the guests of each cooking waiting time, etc. Thus the service properties is extremely improved to the guests.

Description

[Detailed Description of the Invention] [Industrial Application Field] This invention transmits menu data ordered by a customer to a kitchen terminal, and transmits the cooking waiting time from the kitchen terminal to an electronic register or a portable wireless terminal. The present invention relates to a restaurant service system that functions as a return service.

[Conventional technology]

FIG. 1 is a block diagram showing a conventional restaurant service system. In the figure, 1 is an electronic register for inputting transaction processing and order data, 2 is a portable thermal # terminal for inputting order data, and 3 is a block diagram showing a conventional restaurant service system. A station 4 receives order data inputted from the portable wireless terminal 2 and transmits it to the electronic register 1, and a station 4 receives order data received by the electronic register 1 and inputted order data from the electronic register 1 itself, and displays it on the display. A kitchen terminal that displays orders; 5 a switch panel that erases the menu when cooking is completed; 6 a serving printer that prints the erased menu and table number for serving; 7 an order data This is an order printer that prints.

Next, the operation will be explained. Order data entered via electronic register 1 or portable wireless terminal 2, Stage 1
is sent to the electronic register 1 via the link 3. The electronic register 1 that has received the order data distributes and transmits each data to each cooking area. The kitchen terminal 4 which received this data displays the order data on the display. When the cooking is completed, the cook erases the corresponding data using the switch panel 5, and prints out the erased menu and serving table number using the serving printer. The employee (waiter or waitress) looks at the printed receipt and takes the food.

[Problem to be solved by the invention]

Since the conventional restaurant service system is configured as described above, it is not possible to know the status of the kitchen from the portable wireless terminal 2, and it is difficult to accurately know the current waiting time for completion of cooking. , employees had to go to the kitchen to ask questions, and when customers asked what each menu item could be prepared quickly, there were issues such as not being able to answer immediately.

Regarding such conventional restaurant service systems, please refer to the Mitsubishi Electric Catalog and Mitsubishi RA (Restaurant Automation).
Silane) System, March 1989 has a similar description.

This invention was made to solve the above-mentioned problems, and allows employees who take orders from customers to grasp the load status of the kitchen while staying at their positions, and also allows employees to check the cooking waiting time for each menu. The purpose is to obtain a restaurant service system that can be understood.

[Means to solve the problem]

The restaurant service system according to the present invention includes an electronic register or a portable wireless terminal for inputting the menu ordered by the customer, displaying the input menu, and erasing the menu when cooking is completed. A kitchen terminal that calculates the current cooking waiting time or average cooking waiting time for each menu based on the input time and cooking completion time of the menu, and makes the result responsive to the electronic register or portable wireless terminal. It is composed of

[Effect]

The kitchen terminal in this invention calculates the cooking time from the time when the order is received for each menu and the cooking completion time. Calculates the cooking waiting time or the average cooking waiting time for the entire kitchen, and sends the calculation results to an electronic register or portable wireless terminal, allowing employees to serve customers without leaving their positions. It functions to tell you the waiting time.

[Embodiments of the invention]

An embodiment of the present invention will be described below with reference to the drawings. 1st
The figure shows a restaurant service system that is basically the same as the conventional configuration. In FIG. 1, 1 is an electronic register for inputting accounting processing and order data, 2 is a portable wireless terminal for inputting order data, and 3 is a portable wireless terminal for receiving input order data and electronically 4 is a stage jar that transmits to the register 1; 4 is a kitchen terminal that receives the order data received by the electronic register 1 and the order data entered by the electronic register 1 itself and displays the order on a display; 5 is a terminal when cooking is completed; , a switch panel for erasing the menu, 6 a serving printer for printing the erased menu and the table number to be served, and 7 an order printer for printing order data. The difference between this kitchen terminal 4 and conventional ones is that in addition to displaying and erasing the menu, it also displays the current cooking waiting time for each menu or the average cooking time based on the menu input time and cooking completion time. This involves calculating the waiting time and returning the calculated result to the electronic register 1 and the portable wireless terminal 2. Additionally, when setting the menu (electronic register 1), an item for inputting the average cooking time for each menu is added, and the data is recorded in the menu data file.

In addition, in case the cooking waiting time data is not updated for a long time and becomes old, set the time in the electronic register 1 so that if the data is not updated for a certain period of time, it will return to the time input when setting the menu. Establish an item to do.

Next, the operation will be explained. First, in response to a customer's order, an employee inputs the table number, two people, menu quantity, etc. from the electronic register 1 or the portable wireless terminal 2. The input data is in Stage 4 3. It is transmitted to the kitchen terminal 4 via the electronic register 1. Next, the processing contents of the kitchen terminal 4 that has received the menu will be explained using FIG. 2. After entering the above menu (step STI),
The kitchen terminal 4 that has received this menu records the time in the menu data file (step ST2
). When the cooking of that menu is completed, the cook erases the menu displayed on the display of the kitchen terminal 4 using the switch panel 5 (step ST3).
. After performing this erasing, the cooking time is calculated based on the input time and the cooking completion time (step ST4). The above process is repeated for each menu and updated as needed. For example, when setting the menu, set the cooking wait time to 5.
Suppose that the menu is ordered when the kitchen is crowded, such as during lunch, and the cooking time is 10 minutes. After that, even if there are no orders for this menu for a long time and the kitchen is no longer crowded, the waiting time for cooking this menu remains 10 minutes.

Therefore, it is checked whether the time set in advance at the electronic register 1 has been exceeded (step ST5), and for menus for which there are no orders even after the time has elapsed, processing is performed to automatically return to the waiting time set at the time of menu setting (step ST6). )
. In addition to the waiting time for each menu, in order to know the situation of the entire kitchen, the average waiting time for the kitchen is calculated, and the kitchen terminal 4 records this data. Also, like the waiting time data of individual menus, this data is also deleted after a certain period of time has passed. Regarding the data recorded in the kitchen terminal 4 in this way, when an employee uses the electronic register 1 or the portable wireless terminal 2 to adjust the current waiting time, the kitchen terminal 4 that received the inquiry will The electronic register 1 or the portable wireless terminal 2 then displays the results on their respective displays. That is, the cooking waiting time and average waiting time of each menu are displayed on the display section 13 of the electronic register 1 as shown in FIG. 3, together with other registered data, while the A similar time display is displayed on a portion 14 of the display section 2A of the portable wireless terminal 2 as shown in FIG. In addition, this display is displayed at 100 kHz so as not to affect other processes of the electronic register and portable wireless terminal 2.
seconds, and when performing other processing, the display is erased when another key is pressed.

〔Effect of the invention〕

As described above, according to the present invention, a menu is input from an electronic register or a portable wireless terminal, this menu is displayed on the kitchen terminal, and when cooking is completed, the menu is erased, and the menu is The current cooking waiting time or average cooking waiting time for each menu is calculated based on the input time and cooking completion time, and the result can be sent to the electronic register or portable wireless terminal. The effect is that staff can know the waiting time for food preparation and how crowded the cooking area is while staying at their post near the customer seats, and can significantly improve service to customers by responding to the waiting time etc. There is.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing a conventional restaurant service system and an embodiment of the present invention, FIG. 2 is a flowchart showing the operation of a kitchen terminal in the present invention, and FIG.
FIG. 4 is a front view showing the display contents of the electronic register according to the present invention, and FIG. 4 is a front view showing the display contents of the portable wireless terminal according to the present invention. 1 is an electronic register, 2 is a portable wireless terminal, and 4 is a kitchen terminal. In addition, the same symbols in the figures indicate the same or equivalent parts.

Claims (1)

[Claims] An electronic register or portable wireless terminal for inputting the menu ordered by the customer, and displaying the input menu,
When cooking is completed, the menu is erased, and the current cooking waiting time or average cooking waiting time for each menu is calculated based on the input time of the menu and the cooking completion time, and the results are stored in the electronic register or on the mobile phone. A restaurant service system equipped with a kitchen terminal capable of responding to a wireless terminal.