JPH03260763A - Remote monitoring method - Google Patents

Abstract

PURPOSE:To find out the owner of a collected transaction medium by outputting the individual identification information to a remote monitoring device in order to identify the collection of the transaction medium and its owner when the transaction medium of a transactor is collected by an automatic teller machine (ATM). CONSTITUTION:An ATM 2 stores all card data in its memory 7 with insertion of a card. When a collecting instruction is received from a host computer 1 for the transaction media (cards, cash, etc.) and these media are collected into the ATM 2 or a transactor forgets to take out the transaction media and these media are collected into the ATM 2, the ATM 2 transmits the collection of the media to a remote monitoring device 3 in a telegram together with the individual identification information contained in the card data stored in the memory 7. The device 3 outputs the contents of the telegram to a printer 4. Thus an operation controller can know the owner of the collected transaction medium and can quickly respond to the inquiry of the transactor.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to an automated teller machine that performs transactions using transaction media (cards, etc.), and relates to a remote monitoring system that connects to an automated cash withdrawal device to monitor the operation of the automated teller machine. Regarding the method.

[Prior Art] As disclosed in Japanese Patent Application Laid-Open No. 61-4146, conventional monitoring systems have been designed to prevent automatic teller machines from failing when a failure occurs.
When the device goes into hibernation, the details of the device's abnormality are transmitted to the remote monitoring device and displayed as a lamp on the remote monitoring device. The remote monitor responded according to the details of the failure.

[Invention tries to solve! ! In the past, when a failure occurred in an automated teller machine and the machine became inactive, the details of the machine's abnormality were sent to a remote monitoring device (8) and displayed on the remote monitoring device. In this case, if the transaction medium of the trader was held in the machine, there was a simple indication that the medium was held in the automated teller machine. Supervisors directly investigated whether the situation was correct or not, without making any announcements.

In this way, the administrator on the remote monitoring device side knows that there has been a "collection of transaction media," but there is a problem in that he does not know who the owner of the recovered transaction media is.

In particular, in monitoring terminals that are quite far away, where the remote monitoring device and the automatic teller machine are connected by telephone line, no personal information is transmitted, so the remote administrator has to check the automatic teller machine each time. There was a downside that needed to go.

In other words, with this type of terminal, when media is collected, the customer immediately receives an inquiry and has to respond immediately because it will hinder the next transaction, but in the conventional example above, It was impossible to respond quickly and service quality was severely impaired.

The present invention enables transaction media (cards, cash, etc.) of traders! !
To enable an administrator of a remote monitoring device to know who owns the collected medium when the medium is recovered inside the device, and to centrally manage the medium by the remote monitoring device.

[Means to solve the problem] In order to achieve the above objectives, the transaction media of the traders should be changed to v2.
If the transaction medium is recovered into the device, the transaction medium recovery information and the trader's personal identification information are sent to the remote monitoring device, and the remote monitoring device outputs the transaction medium recovery information and the personal identification information using a printer, etc. It was designed to do so.

[Operation] The automatic teller machine stores all card data in the memory of the machine when a card is inserted.

Receive transaction medium recovery instructions from host computer! iii When the transaction medium is collected inside the device, or when the transaction medium is collected inside the device because the transaction medium is forgotten, automatic cash transaction! ! The device will not go into hibernation, but
Sends a message to the IT interval monitoring unit that the transaction medium has been collected. This message contains personal identification information (group number) in the card data recorded in the device's memory.
, account number, etc.) and send it. The remote monitoring device side outputs the contents of the message to an output means, for example, a printer.

The operation manager on the remote monitoring device side can know who owns the collected transaction media from the information output to the printer, and can immediately respond to the transaction at the time of the transaction. It becomes possible.

[Example] An embodiment of the present invention will be described below.

FIG. 1 is a system configuration diagram.

Automatic cash transaction Mi2 (CD/ATM hereinafter referred to as CD)
is the post computer 1 and the dedicated line or telephone line 5.
connected. The CD 2 is connected via a dedicated line or telephone line 6 to a remote monitoring device 3 that monitors the operation of the CD. A printer 4 is connected to the remote monitoring device 3.

Next, the operating procedure will be explained based on FIG.

A transaction person inserts a card into CD2 and performs a transaction.

Traders manually enter the information necessary for transactions.

When the transaction table input is completed, the CD 2 transmits the transaction details to the post computer 1 (S100).

The post computer 1 determines whether to permit or deny the transaction based on the transaction details, and sends the transaction result to the CD 2 (S100).

If the card is a transaction-stopped card, the host computer 1 rejects the transaction and sends an instruction to "collect car 1" to the CD 2. When the CD2 receives the "card collection" instruction (S102), it collects the card inside the device (S102).
104).

CD 2 contains information on remote monitoring device 3 recovery and memory 7
The personal identification information of the card data stored in the card is transmitted (5106).

The remote monitoring device 3 displays the card collection information and personal identification data sent from the CD 2 on the display and prints them on the printer 4.

Further, when the CD 2 returns the card, even if the transactor forgets to take it, the card is forgotten and the personal identification information of the card data is transmitted to the remote monitoring device 3. The remote monitoring device 3 displays the information on the display and prints the information on the Bunonta 4 as described above.

Further, when the CD 2 releases cash, even if the transactor forgets to take it, the cash is collected inside the device and the personal identification information of the card data and the transaction amount are transmitted to the remote monitoring device 3.

The remote monitoring device 3 prints information on the printer 4 in the same manner as described above.

According to the above embodiment, when the automatic cash transaction machine collects the transaction medium of the transaction person, personal identification information that can identify the transaction medium collection and the owner of the transaction medium is printed on the printer of the remote monitoring device. Therefore, the operation manager on the remote monitoring device side can know who owns the collected transaction media from the information output to the printer, and since the remote monitoring device can centrally manage the transaction media, When there is an inquiry from a person, the operation manager has the effect of being able to quickly respond in a timely manner.

In the above embodiments of the present invention, the personal identification information is the data stored on the card, but the personal identification information is the member number.

A transaction medium that does not have personal identification information such as a personal identification number and is determined by the host computer (fingerprints, etc.)
When using the personal identification information memory 7, personal identification information is sent from the host computer to the automatic teller machine.
When the captured medium is collected, this captured personal identification information may be transmitted to a remote monitoring device.

[Effects of the Invention] According to the present invention, when an automated teller machine collects a transaction medium from a trader, it outputs personal identification information that can identify the collection of the transaction medium and the owner of the transaction medium to a remote monitoring device. ,
The operation manager on the remote monitoring device side can know who owns the collected transaction media, and can centrally manage the transaction media using the remote monitoring device.

When there is an inquiry from a trader, the operation manager can know who the owner of the collected transaction medium is, so it is possible to quickly respond to the inquiry.

[Brief explanation of drawings]

FIG. 1 is a system configuration diagram. FIG. 2 is a flowchart of the operation processing of FIG. 1. l Host computer, 2 Current fully automatic transaction device,
3 remote monitoring device, t4 printer, 5 line, 6 line, 7 personal identification information memory

Claims (1)

[Scope of Claims] 1. An automated teller machine that performs transactions using transaction media; and a remote monitoring device that is connected to the automated teller machine via a line and monitors the operation of the automated teller machine from a remote location. In the system, the automated teller machine collects the transaction medium internally, and when the transaction medium is collected, transmits collection information of the transaction medium and personal identification information of the transaction person to a remote monitoring device. A remote monitoring method comprising: a step of outputting the information using the remote monitoring device. 2. The remote monitoring method according to claim 1, wherein the step of outputting the information by the remote monitoring device is performed by at least one of displaying on a display device and outputting to a printer. 3. The remote monitoring method according to claim 1, wherein the personal identification information is data created based on data stored in a card as a transaction medium. 4. an automated teller machine that performs transactions using transaction media; a host computer connected to the automated teller machine via a first line; and an automated teller machine connected to the automated teller machine via a second line; In a system comprising a remote monitoring device for remotely monitoring the operation of the device, the automatic teller device collects a transaction medium inside the automatic teller device, collection information of the transaction medium and personal identification of the transaction person. A remote monitoring method comprising: transmitting information to a remote monitoring device; and outputting the information from the remote monitoring device. 5. The remote monitoring method according to claim 4, wherein the step of outputting the information by the remote monitoring device includes outputting the information by at least one of displaying on a display and outputting to a printer. 6. The remote monitoring method according to claim 4, wherein the personal identification information is data created based on data stored in a card as a transaction medium. 7. The remote monitoring method according to claim 4, wherein the personal identification information is data created in the automated teller machine based on personal information stored in the host computer.