JPH03260894A - Guidance control method for automated teller machine - Google Patents

Abstract

PURPOSE:To improve the operation convenience by displaying plural input items required for executing a transaction and input columns for those items in a list, displaying input guidance corresponding to the selected input item, and repeating the process to display the plural items and the input columns again after inputting transaction data. CONSTITUTION:A customer operation part 202 containing a CRT display 203 and a touch panel 204, and a control part 201, etc., are provided. When a transfer mode is selected, the list of the input items is displayed on the CRT display 203. The list of the input items is composed of input item names, input result display columns to the respective input items and guidance words or the like. When one arbitrary item is selected out of the list and inputted, while including this input result, the process to display the plural input items and the input columns corresponding to the respective input items again in the list is repeated until the transaction data is inputted concerning all the input items. Thus, the uninputted items and the inputted items can be easily distinguished, and the operation convenience can be improved.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to an automated teller machine that automatically performs banknote deposit/withdrawal operations, fund transfer operations, etc. among banking operations, on behalf of bank employees. In particular, the present invention relates to a guidance control method for an automated teller machine, which is suitable for making input operations easier to understand in transactions that require complex and long transaction procedures, such as cash transfers.

[Conventional technology]

Automated teller devices (hereinafter referred to as ATVs) that have been put into practical use
The operating procedure for cash transfer is roughly as follows.

■Select "Cash Transfer" from the transaction menu.

■Enter the required items shown below.

i) Transfer amount 11) Name of the financial institution to be transferred and branch name iii) Type of account to be transferred iv) Account number to be transferred V) Name of transferee vi) Client's name vi) Client's phone number If correct, enter it.

■Deposit cash.

When the operator operates according to the above procedure, the ATM counts the deposited cash.

■Communicate with the center and exchange prescribed information.

■Dispense change, statements, etc.

The transaction is completed in this order.

In the above procedure, the input items shown in ■i) to vi) are as follows:
The input order is fixed depending on the model, and the operator proceeds with the input process in a predetermined order according to the guidance provided by the ATM.

In addition to this method of simply advancing input in a predetermined order, there is a method of displaying numerical input data together with item names, as described in Japanese Patent Laid-Open No. 58-223837, or a method of displaying numerical input data together with item names, or As described in Japanese Patent No. 61-288273, a method has been proposed in which all or a plurality of input items required for a transaction are displayed together before the transaction.

[Problems to be Solved by the Invention] The operation procedure according to the above-mentioned prior art has the following problems.

■During a long and complicated input procedure, you may not know where the input processing item you are currently performing is located in the overall transaction processing flow, and how many input items remain. Since it is not possible to foresee the entire transaction process, it gives the operator a sense of psychological anxiety.

- Even if it is discovered that there are errors in some input items during the input process, the errors cannot be corrected until the step of confirming the input results.

■The input order of input items is predetermined, so for example, if you input items while looking at the memory that lists them, you will be forced to input them in a different order than the memo you are referring to. make users feel difficult to use.

On the other hand, the inventions disclosed in JP-A-58-223837 and JP-A-61-288273 are as follows:
The above problem (■) has been taken into account by functions such as displaying all transaction items or displaying numerical input results, but since the input order of items is fixed, the above problem (■) has been addressed.
There were problems with , and ■.

The present invention has been made in view of the problems of the prior art described above, and by making it possible to input multiple input items in any order, it provides individualized guidance to each operator, and furthermore The purpose of the present invention is to provide a guidance control method for an automated teller machine that solves the above-mentioned problems (■ to ■) and improves usability by making it possible to easily distinguish between uninput items and numerically input items during operation. It is said that

[Means to solve the problem]

The guidance control method for an automated teller machine of the present invention displays a plurality of input items necessary for a transaction and input fields corresponding to each input item in a list, and selects an arbitrary one from the plurality of input items. Select one to display the input guidance corresponding to the selected input item, and after the transaction data is entered for the input item selected above, enter multiple input items and input fields corresponding to each input item again. The process of displaying a list including the input results and number input results is repeated until transaction data for all input items are input.

[Effect]

According to the present invention, it is possible to input a plurality of input items in any order, provide individualized guidance to each operator, and display a list of numerical input results during input operations. Therefore, it is possible to provide a guidance control method for an automated teller machine that can easily distinguish between uninput items and several input items, and greatly improves usability.

〔Example〕

The present invention will be described in more detail below with reference to embodiments shown in the accompanying drawings.

FIG. 2 is a block diagram showing an example of an ATM to which the present invention is applied, and as shown in the figure, a CRT display 20
3 and a customer operation section 202 including a touch panel 204, a card information reading/writing mechanism 205, a banknote deposit/withdrawal mechanism 206, an interface section 207, a coin deposit/withdrawal mechanism 208, a passbook printing mechanism 209, and a power supply section. 210, and a control section 201 that controls them. The control unit 201 then controls the interface unit 207.
It is connected to a host device (not shown) via a communication line.

Figure 1 shows an ATM during a transfer transaction based on the present invention.
The operation/processing flow of FIG. 1 is mainly shown in the input procedure of essential items, and the transfer transaction procedure based on the present invention will be explained along the flowchart of FIG. In the following explanation, input operations by the operator are performed using the touch panel 204.
In addition, operating instructions and displays from the ATM are provided on the CRT.
It is assumed that each is performed through the display 203.

As shown in FIG. 1, when a transfer mode is selected in step 101 and no card (i.e., cash transfer) is selected in step 102, the ATM transfer is performed in step 107.
At this point, a list of input items as shown in FIG. 3 is displayed on the CRT display 203. As shown in FIG. 3, the input item list includes input item names (301a to 307a) and input result display fields (301b to 300) for each input item.
7b) and keys used to select each input item (30
1c to 307c: areas defined on the touch panel 204) and other guidance text. The operator selects one arbitrary item from this list and inputs the selection through the touch panel 204 (step 108).
. Here, for example, it is assumed that the recipient's name is selected as an input item. This operation is performed by the operator pressing the area within the dotted line indicated by 305C. Then, the ATM displays recipient name input guidance, and the operator inputs the recipient name in accordance with the guidance (109c).

Next, the ATM checks whether all the necessary items have been entered according to the instructions up to this point (111), and if there are any unentered items, it returns to step 107 again and inputs the input items -
Display list. (Step 110 will be described later.

) Figure 4 shows that the operator selects to input the name of the financial institution to which the transfer should be made by selecting the next input item (step 108).
This shows a state in which the procedure described above is completed and the process returns to step 107. That is, FIG. 4 shows that after entering the beneficiary's name and the name of the financial institution to which the transfer should be made according to the procedure of the present invention,
Input item-list display status is shown. As shown in FIG. 4, in step 107, not only the currently input items but also previously input items are displayed.

When the operator arbitrarily selects input items and proceeds with the process in this manner, the input items list may be littered with already input items, as shown in FIG. Therefore, by performing the item display arrangement change process (step 110) at an appropriate timing before returning to step 107 (in this embodiment, before step 111), as shown in FIG.
Group the number input items and edit the input item list display.

The above procedure is repeated, and when it is determined in step 111 that all input items have been input, as shown in FIG.
Display a screen prompting you to confirm the input results (step 112)
). Here, if there is an item to be corrected, that item is selected and corrected using the method described above, and a screen prompting the user to confirm the input result again is displayed (step 113).

After entering and correcting all input items in this way, by pressing the confirmation key 601 (step 114), the ATM processes cash based on the input results.
Funds transfer processing etc. are started, change, receipts, etc. are released (step 115), and the transaction is completed.

Next, the case where the presence of a card is selected in step 102 will be explained. In this case, after inserting the card in step 103 and verifying the identity using the password, the ATM displays a list of input items in step 107. (Steps 104, 105, and 106 will be described later.) Next, input items are input using the method described above, and when the input items are confirmed in step 114, the AT
M performs cash processing in step 115, and at the same time writes the current information to a predetermined position 707 provided in the magnetic stripe 701 on the magnetic card through the card information reading/writing mechanism 205, as shown in FIG. Records the selection order of input items in transactions.

When the holder of this magnetic card performs a transfer transaction using the card next time, the presence of a card is selected in step 102, the identity is verified in step 103, and then the card is transferred to an ATM.
reads the item input order in the previous transaction from a predetermined position 707 on the magnetic stripe 701 of the card through the card information reading/writing mechanism 205, and determines whether data exists at the predetermined position 1707 on the magnetic stripe 701. If it is determined that data is present (step 105), the order of arrangement of items in the input item list is changed based on the data (step 106), and the input item list is displayed (step 107).

If the current transaction is the first transaction using a card, it is determined in step 105 that there is no data, and the process immediately proceeds to step 107.

In this way, a list of input items customized for each operator can be displayed using the information on the magnetic card.

As is clear from the above explanation, the format of the input item list display in this embodiment consists of the input item name, a display column for the input result for the item, and a key used when selecting the item. ing. Further, as a program for controlling guidance, for example, detailed guidance corresponding to each input item is prepared in the form of a subroutine. As a result, each subroutine is executed when a key paired with the corresponding input item name is operated, and after each subroutine ends, the flow returns to the input item list display screen again. For items that require number input, the input results are displayed in the input result display field for the item. If this is done, the operator can input by viewing the list of input items as described above. You can see at a glance the total number of items, the input status up to now, and the remaining input items. In addition, from the input item list display screen, the process can proceed to the input procedure for any item, including multiple input items, so input and correction can be performed in any order according to the operator's convenience. .

In step 110 of FIG. 1, the input item name, the display field for the input result for the item, and the key used to select the item are set as an l block, and the display position can be exchanged for each block. This can be realized by creating a display program, and each time the list of input items is displayed, it is possible to rearrange the above-mentioned blocks in an arrangement that makes it easy to distinguish between uninput items and several input items.

Further, in the above embodiment, the order of inputting items at the time of transaction is recorded on the card, but the present invention is not limited to this. After completing the input, record the input order of the items. Then, at the time of the next transaction, when displaying the input item list for the first time after the start of the transaction, the item arrangement order of the input item list is changed based on the record of the previous transaction recorded on the recording medium. This allows a list of input items customized for each operator to be displayed.
The operator selects the item input order according to the previously selected item input order.
You can proceed with each input operation.

〔Effect of the invention〕

As described above, according to the present invention, in a transaction operation using an automatic machine that requires a complicated and long input procedure, it is possible to proceed with the input operation while understanding the position of the current input operation in relation to the entire processing operation. In addition, the input order of items can be arbitrarily selected, and already input items can be modified at almost any timing, thereby providing processing procedure guidance with improved usability. I can do it.

[Brief explanation of drawings]

FIG. 1 is a flowchart showing an example of a transfer transaction based on the present invention, FIG. 2 is a block diagram showing an example of an automated teller machine to which the guidance control method for an automated teller machine of the present invention is applied, and FIG. is an explanatory diagram showing an example of a list of input items displayed on the CRT display shown in FIG. 2, and FIG. 4 is an explanatory diagram showing an example of a list of input items displayed on the CRT display shown in FIG. An explanatory diagram showing a list of input items. Figure 5 is an explanatory diagram showing a list of input items after changing the display arrangement of input items according to the input procedure of the present invention. Figure 6 is an explanatory diagram showing a list of input items after changing the display arrangement of input items according to the input procedure of the present invention. FIG. 7 is an explanatory diagram showing a list of input items after input. FIG. 7 is an explanatory diagram showing a magnetic stripe of a magnetic card recording the input order of transaction items. 201...Control unit, 202...Customer operation unit, 203
...CRT display, 204...Touch panel, 205...Card information reading/writing mechanism, 206...
・Banknote deposit/withdrawal mechanism, 207...interface section, 2
08... Coin deposit/withdrawal mechanism, 209... Passbook printing mechanism, 210... Power supply section, 701... Magnetic stripe,
707... Transaction item input order.

Claims (1)

[Claims] 1. Display the multiple input items necessary for conducting a transaction and the input fields corresponding to each input item in a list, select any one from the multiple input items above, and enter the selected input item. After displaying the input guidance and inputting transaction data for the input item selected above, the process of displaying the list of multiple input items and input fields corresponding to each input item again, including the input results above. A guidance control method for an automated teller machine, comprising: repeating the steps until transaction data is input for all input items.