JPH0353648A - Voice store and forward equipment - Google Patents

Abstract

PURPOSE:To attain immediate reply by devising the equipment such that the equipment enters the talking state with a telephone set of a message preparing personnel without any processing after a message to itself is listened to. CONSTITUTION:An exchange 13 is arranged between subscriber telephone sets 11, 12 and a voice store and forward equipment 21 to apply exchange control between the subscriber telephone sets and between the subscriber telephone set and the voice store and forward equipment 21, and the voice store and forward equipment 21 is provided with an input/output control section 22 to apply the input/output control to each block. Then a recipient listens to a message addressed to itself and then transfers the call to a telephone set of a message sender as it is without interrupting the call. Thus, quick reply is attained.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a voice storage device connected to a telephone exchange, and in particular, when a receiver listens to a message addressed to him/herself and sends a message back, the present invention relates to a voice storage device connected to a telephone exchange. The present invention relates to a voice storage device that transfers a call after listening to a message to a corresponding message sender without disconnecting the call.

[Conventional technology]

Typically, a message messaging service is provided as one of the services provided to telephone subscribers. This is a system in which voice messages from subscribers are stored in a mailbox owned by the sender in a voice storage device connected to a telephone exchange, and the subscriber to whom the message is addressed can access that mailbox. This is a service that allows you to listen to messages.

Conventionally, in such a voice storage device, when the receiver of a message wants to respond to the sender, the message is registered in the sender's mailbox in the same manner as described above, and the message is sent to the sender. senders could access and listen to it.

・Also, when responding directly to the sender by telephone, first disconnect the call with the voice storage device, then
I was trying to make a call again.

[Problem to be solved by the invention]

As described above, the conventional voice storage device has a problem in that a response message from the recipient is not immediately transmitted to the sender and cannot be heard without accessing the voice storage device.

Furthermore, even when directly answering a telephone call, it is necessary to temporarily terminate the previous call with the voice storage device and then make a new call, which has the disadvantage of complicating operations.

Therefore, an object of the present invention is to provide a method in which, when a recipient listens to a message addressed to him/herself and sends a message back,
To provide a voice storage device that directly transfers a call after listening to a message to a corresponding message sender without disconnecting the call.

[Means to solve the problem]

In the present invention, (i) a message number assigned to a message registered via a telephone exchange and a message creator identification number assigned to a message creator who created the message are stored in correspondence with each other; (ii) a second storage means for storing this message creator identification number and the subscriber telephone number of this message creator in correspondence; (iii) a message creator identification number; (iv) when a communication request signal for responding to the message is inputted by the message receiver, the message is received; The voice storage device is provided with a transfer means for directly transferring a call from a subscriber to a telephone set having a subscriber telephone number searched by the search means.

Then, in the present invention, when the receiver listens to the message, the message is transferred directly to the telephone set of the subscriber telephone number retrieved from the message creator identification number without disconnecting the call.

〔Example〕

Hereinafter, the present invention will be explained in detail with reference to Examples.

FIG. 1 shows an audio storage device and its peripheral parts in one embodiment of the present invention.

The exchange 13 is arranged between the subscriber telephones 11 and 12 and the voice storage device 21, and is configured to control exchange between the subscriber telephones and between the subscriber telephones and the voice storage device 21.

The audio storage device 21 is equipped with an input/output control section 22, which controls input/output to each block as described below.

FIG. 2 shows a storage table in the message storage section 23.

This message storage section 23 is connected to the input/output control section 22 and the message number storage section 24 (Fig. 1), and assigns a number 31 (hereinafter referred to as a message number) given to a manually input message to the message 32. They are stored in correspondence (Figure 2).

FIG. 3 shows a storage table in the message number storage section 24.

This message number storage unit 24 includes the input/output control unit 22,
Message storage section 23 and subscriber telephone number search section 2G
(Figure 1), message number 31,
A number 33 given to the creator of the message (hereinafter referred to as message creator identification number) is stored in association with the message creator (FIG. 3).

FIG. 4 shows a storage table in the subscriber telephone number storage section 25, which is initially created when the subscriber registers to own his own mailbox.

This subscriber telephone number storage section 25 is connected to a subscriber telephone number search section 26 (FIG. 1), and stores the message creator identification number 33 and the subscriber telephone number 34 of the message creator in correspondence. (Figure 4).

Then, the subscriber telephone number search unit 26 searches the subscriber telephone number storage unit 25 for the corresponding subscriber telephone number 34 based on the message creator identification number 33, and the call transfer control unit 2
7.

The call transfer control section 27 sends this subscriber telephone number 34 to the exchange 13 via the input/output control section 22.

The operation of the audio storage device having the above structure and its peripheral devices will be explained.

First, the operation when registering a message for subscriber B from subscriber A's telephone l1 will be described.

When a call is made from telephone l1 of subscriber A, exchange 13
puts the audio storage device @21 into a line-connected state. Then, subscriber A receives message creator identification number 33 and message 3.
When 2 is input, this message creator identification number 33 is stored in the message number storage unit 24 in association with the message number 31. Also, human-generated message 3
2 is stored in the message storage unit 23 in association with the message number 31.

For example, subscriber A's message creator identification number is "90".
12”, a message number “003” is assigned to it, and the message number storage unit 2
The message 32 is assigned a message number "003" and stored in the message storage section 23 (FIG. 2).

In this way, subscriber A can register a message for subscriber B in the voice storage device.

Next, the operation when subscriber B accesses subscriber A's messages from telephone 12 will be explained.

When a call is made from the telephone 12, the exchange 13 connects the voice storage device 2l to a line connection state. Then, subscriber B
Subscriber 8's message editor IJ number 3 to be accessed
3, the corresponding message number 31 is selected from the storage table in the message number storage section 24 (
Figure 3). This message number 31 is sent to the message storage section 23, and the corresponding message 32 is selected (FIG. 2) and sent to the telephone 12 through the input/output control section 22, the exchange 13, and the line.

For example, in the above example, when the message creator identification number "9012" is input from the telephone 12, the message number "003" is selected from the message number storage section 24 (FIG. 3), and as a result, the message storage section 23 The registered message 32 is output (FIG. 2).

In this way, subscriber B can listen to messages from subscriber 8.

At this time, after listening to the message 32, when subscriber B manually inputs a request signal 41 indicating that he wishes to send a response message to subscriber A, this request signal 4
1 is connected to the subscriber telephone number search unit 26 via the input/output control unit 22.
is man-powered. As a result, the subscriber telephone number search unit 26 retrieves the message creator identification number 33 that the pointer is pointing to at that time, that is, the message creator identification number 33 of subscriber A, from the message number storage unit 24 (
(FIG. 3), the subscriber telephone number storage unit 25 is accessed using this as a search key. When the corresponding subscriber telephone number 34 is detected, it is sent to the call transfer control section 27.

For example, in the example described above, the subscriber telephone number storage 25 includes:
The subscriber telephone number 34 is stored in correspondence with the message creator identification number "9012" of subscriber A. Then, this subscriber telephone number 34 is detected by the search from the subscriber telephone number search section 26 and sent to the call transfer control section 27.

The call transfer control unit 27 transfers the subscriber telephone number 34 and line control signal 42 to the exchange 13 via the input/output control unit 22.
Send to. This line control signal 42 is used to place a call to the telephone of the above-mentioned telephone number, that is, the telephone of subscriber A, without disconnecting the telephone 12 which is currently in a call state. Then, subscriber A's telephone 11
is called, and it becomes possible to talk to subscriber B's telephone 13.

In this case, if subscriber A is absent or is on a call with someone else, a signal notifying this is input to the input/output system fBB22. As a result, from then on, the normal message registration mode is established, and subscriber B can register messages for subscriber A in the mailbox owned by subscriber A.

In this way, according to the voice storage device of this embodiment, after listening to a message sent to oneself, it is possible to immediately enter into a conversation state with the telephone of the person who refrains from sending messages.
Able to respond immediately.

〔Effect of the invention〕

As explained above, according to the audio storage device of the present invention,
After the recipient listens to the message addressed to him/herself, the call is transferred directly to the message sender's telephone without disconnecting the call, which has the effect of allowing a prompt response.

Additionally, unlike in the case of conventional telephone responses, there is no need to temporarily terminate the call with the voice storage device and then make a call again, which simplifies the operation. .

[Brief explanation of drawings]

The drawings are for explaining one embodiment of the present invention, of which FIG. 1 is a block diagram showing a voice storage device and its peripheral devices, and FIG. 2 is an explanation for explaining the storage state in the message storage section. FIG. 3 is an explanatory diagram for explaining the storage state in the message number storage section, and FIG. 4 is an explanatory diagram for explaining the storage state in the subscriber telephone number storage section. 11, 12...Telephone, 13...Switchboard, 21...Voice storage device, 22...
Input/output control unit, 23...Message storage unit, 24...Message number storage unit, 25...
. . . Subscriber telephone number storage section, 26 . . . Subscriber telephone number search section, 27 . . . Call transfer control section. 61 Figure

Claims (1)

[Claims] A first method for storing a message number assigned to a message registered via a telephone exchange and a message creator identification number assigned to a message creator who created the message in correspondence with each other. a storage means; a second storage means for storing the message creator identification number and the subscriber telephone number of the message creator in correspondence; retrieval means for retrieving a corresponding subscriber telephone number from storage means; and when a message recipient inputs a communication request signal in response to the message, the retrieval means retrieves a call from the message recipient. 1. A voice storage device comprising a transfer means for directly transferring a subscriber's telephone number to a telephone set.