JPH04100193A - Monitor device for automatic teller machine - Google Patents

Abstract

PURPOSE:To prevent an external monitor device from being misoperated by passing the right to control the automatic teller machine from the external monitor device to an internal monitor device automatically and inhibiting a trouble recovery command from being sent out of the external monitor device when a state detecting means detects the opening state of a door. CONSTITUTION:When the door 201 is open, i.e. when an interlock switch 203 is ON, the right to control the automatic teller machine 100 is switched from the remote monitor 22 to the internal monitor 18, which controls the operation of the automatic teller machine 100 and also monitors its operation state. Consequently, even if a clerk in charge carries on recovery processing operation nearby the automatic teller machine 100 while the door 201 is open, the remote monitor 22 can not output the trouble recovery command, so another clerk in charge is prevented from misoperating the remote monitor 22.

Description

[Detailed Description of the Invention] [Objective of the Invention] (Industrial Application Field) The present invention provides a method for depositing and withdrawing cash by a customer using a recording medium such as a magnetic card, and by an attendant using an internal monitor (internal monitoring device) or The present invention relates to a monitoring device for an automatic transaction device that is controlled and monitored by operating a remote monitor (external monitoring device).

(Prior Art) In financial institutions such as banks, a large number of automatic transaction devices capable of depositing and withdrawing cash using magnetic cards or the like are installed at each branch. Operations of such automatic transaction devices, such as selection of handling items, loading cash, settlement processing, manual parking, etc.
Operations such as resetting (confirmation) and monitoring of the operating state are performed by an internal monitor within the device, but normally they are monitored by a remote monitor installed outside the device, for example, near the desk of the person in charge of the device. The internal monitor and the remote monitor have almost the same functions, but the remote monitor is limited to operations such as manual stop and reset, and operations such as monitoring the operating state. Further, normally, internal/remote monitor switching is performed by a switch on the internal monitor side. For example, when a status confirmation signal is transmitted from a remote monitor to an automatic transaction device, the automatic transaction device returns response data indicating its own transaction status to the remote monitor.

Further, the automated teller machine has a built-in failure detection means for detecting an abnormality in the transaction state, that is, a failure, and when the failure detection means detects a failure, it transmits failure information to a remote monitor. On the other hand, when the remote monitor receives fault information from the automated teller machine, it displays the contents of the fault information and notifies the clerk that a fault has occurred.

In this way, when an automatic transaction device is notified that a failure has occurred, it can be reset (confirmed) using a remote monitor.
In cases other than processing, the user goes to the vicinity of the device, opens the maintenance door, and performs recovery processing using the internal monitor inside the device, or takes out the internal media processing device outside the casing and performs recovery processing. Normally, the internal/remote selector switch is located on the internal monitor side, and when the setting is set to "remote", the switch on the remote monitor side is enabled and the switch on the internal monitor side is disabled. If you change the setting to "internal", the switch on the internal monitor side will be enabled and the switch on the remote monitor side will be disabled.

(Problem to be solved by the invention) Usually, there is only one staff member in charge of automatic transaction equipment, but this staff member does not open the maintenance door and perform recovery processing without switching the changeover switch on the internal monitor inside the machine. If
If another staff member mistakenly transmits a failure recovery command from the remote monitor, rotating bodies such as motors may forcibly start rotating in response to this command. There was a risk of danger to the staff. Furthermore, since internal/remote switching requires manual operation of a switch on the internal monitor, if you forget to switch, you will no longer be able to perform operations using the remote monitor.

Therefore, this invention was made in view of the above-mentioned problems, and it is possible to issue a fault recovery command from an external monitoring device while the clerk opens the door of the case and continues the recovery operation of the automatic transaction device. Safety features ensure that operations are possible from an external monitoring device when the cabinet door is closed.
The purpose is to provide a highly reliable monitoring device for automated transaction devices.

[Structure of the Invention] (Means for Solving the Problems) In order to solve the above problems, the present invention provides an automatic transaction device in which a processing device for automatically conducting transactions via a recording medium is provided in the housing. an internal monitoring device provided inside the housing to control the operation of the automated transaction device and monitor the operating state; and an external monitoring device provided outside the case to control the operation of the automated transaction device and monitor the operating state. a monitoring device, a door that is opened and closed so that the processing device and internal monitoring device in the housing can be operated; a state detection means for detecting the open state or the closed state of the door; and a state detection means for detecting the closed state of the door by the state detection means. By detecting this, the control authority over the automatic transaction device is switched from the internal monitoring device to the external monitoring device, and the control authority over the automatic transaction device is switched from the external monitoring device to the internal monitoring device by detecting the open state of the door by the state detection means. The device is characterized by comprising means for switching to the device.

(Function) According to the above-mentioned means, the present invention automatically transfers control of the automatic transaction device from the external monitoring device to the internal monitoring device when the state detection device detects that the door is open. Even if there is someone in charge, it is possible to prevent erroneous operation of the external monitoring device by another staff member. Furthermore, since the control authority is transferred from the internal monitoring device to the external monitoring device by closing the door, mistakes in setting the control authority can be prevented.

(Embodiment) FIG. 1 is a block diagram showing the overall configuration of an embodiment of the present invention, and FIG. 2 is a perspective view showing an example of an automatic transaction device according to the present invention.

First, explanation will be given with reference to FIG. An automatic transaction device 100 capable of depositing and withdrawing cash using a recording medium such as a magnetic card or a cash card is installed at each branch.

The transaction status of this automatic transaction device 100 can be monitored by a centrally installed monitoring center device 110 via a relay device 30.

In addition, a surveillance camera 210 is installed near the automatic transaction device 100.
is installed and transmits image information of a customer operating the automatic transaction device 100 to the monitoring center device 110, and the image information of this monitoring camera 210 is transmitted to the central monitoring center device 110.
can be monitored with. In addition, the remote monitor 22
is installed in the same branch office where the automatic transaction device 100 is installed, for example, near the desk of the administrator who manages the automatic transaction device 100. As shown in FIG. 3, this remote monitor 22 monitors and displays the transaction status of the automatic transaction device 100, such as cash deposits and withdrawals, and allows the person in charge of managing the automatic transaction device 100 to can remotely monitor the transaction status of the automated transaction device 100 by monitoring the remote monitor 22 installed near the automated transaction device 100.

FIG. 4 is a perspective view of the automatic transaction device shown in FIG. 1.

Next, referring to FIGS. 1 and 4, the automatic transaction device 10
0 will be explained specifically.

An L-shaped operation section 2 is formed on the front surface of a casing 1 of the automatic transaction device 100. A banknote insertion slot 3 is provided on the horizontal surface of the operation section 2, and a large number of banknotes to be transferred or transferred can be inserted at once. Further, this bill insertion slot 3 is provided with a door 4 that can be opened and closed. moreover,
CR7 has a built-in touch sensor etc. on the horizontal surface of the operation unit 2.
A display section 5 is provided. This CR7 display unit 5 not only guides users by displaying operating procedures and other information on the CRT screen in the form of illustrations, characters, or text, but also allows users to approve, confirm, or cancel transactions such as passwords, amounts, and account numbers. By pressing the corresponding display part, a touch sensor (not shown) detects it and outputs a corresponding signal to the main control section 11.

In addition, on the vertical surface of the operation unit 2, there is a card insertion slot 6 for inserting a magnetic card as a transaction medium in which a PIN number and account information are recorded, a bankbook insertion lower part for inserting a bankbook, and a bankbook insertion slot 6 for inserting coins. A coin slot 8 for receiving coin change and a coin change receiving slot 9 for receiving coin change are provided.

Next, the internal configuration of automatic transaction device 100 will be explained.

The main control section 11 has a built-in microcomputer, etc., and executes overall control operations. The magnetic card reading section 12 accepts a magnetic card inserted through the aforementioned card insertion slot 6, and reads account information such as a password and account number from the magnetic stripe section on the card. The passbook printing unit 13 reads the magnetic stripe of the passbook inserted from the above-mentioned passbook insertion lower, and records transaction details on the passbook and journal paper (not shown). Deposit/withdrawal unit 1
4 accepts the banknotes inserted into the banknote insertion slot 3 described above, and returns a designated amount of banknotes to the banknote insertion slot 3. The coin deposit/withdrawal unit 15 accepts coins inserted into the coin input slot 8 and dispenses coins of a specified amount to the coin change receipt slot 9. The customer service unit 16 has the above-mentioned CR7.
It has a built-in display section 5. The audio guidance unit 17 has a built-in speaker and the like, and provides audio guidance to the user. The internal monitor 18 monitors and displays the transaction status of the automatic transaction device 100. As shown in FIG. 6, this internal monitor 18 monitors and displays the transaction status of the automatic transaction device 100, such as cash deposits and withdrawals, and allows the administrator of the automatic transaction device 100 to can directly monitor the transaction status of the automatic transaction device 100 by monitoring the internal monitor 18 installed inside the automatic transaction device 100. In Figure 6, L is LED (
(light emitting diode) Bl is a button to specify transaction restrictions,
B2 is loading (setting) and replenishing (adding) cash to the cashier.
, is a button that instructs nishikigami (recovery). If the key K is pressed and the LED lights up, the lower row (0 to 9.C1 total) keys become valid. The floppy disk 19 contains financial institution information necessary for transfer transactions, such as bank name, branch name, etc.
This is a data file recorded in the order of zero syllables.

Further, the main control section 1 is connected to a host computer (not shown) via a transmission control section 20.

The power supply section 21 supplies predetermined power to each circuit section.

The main control unit 11 connects the relay device 30 to the relay device 30 via the communication control unit 23.
is connected to.

Further, the automated teller machine 100 has a built-in recovery means for self-recovering the introduction of bill jams, etc., and performs self-recovery based on a recovery command from the monitoring center device 110. That is, when the main control unit 11 receives a recovery command transmitted from the monitoring center device 110 to the communication control unit 23 and the relay device 30, the main control unit 11 drives the above-mentioned recovery means to self-recover.

FIG. 5 is an explanatory diagram showing an example of the maintenance door opening/closing state detection means.

Next, the detection means and blocking means according to the present invention will be specifically explained with reference to FIGS. 2 and 5.

FIG. 2 is a perspective view showing the back side of the automatic transaction device 100. As shown in FIG. 2, doors 200 and 201 are provided on the back side of the automatic transaction device 100. Further, as shown in FIG. 5(A), an interlock switch 203 is provided inside the housing 1 of the automatic transaction device 100. The ink lock switch 203 has an elastic member such as a spring built therein, and the elastic force of the elastic member urges the shaft 223 to the outside.

Further, the ink lock switch 203 has a built-in switching means that performs switching according to the sliding movement of the shaft 223. Specifically, as shown in FIG. 5(B), when the door 201 is closed, the door 20
1 pushes the shaft 223, thereby setting the interlock switch 203 to the OFF state. Also, Figure 5 (
As shown in C), when the door 201 is open, the pressing force on the shaft 223 is released, so the shaft 223 is pushed outward by the elastic force of the spring member built into the ink lock switch 203. and sets the ink lock switch 203 to the on state. Furthermore, as shown in FIG. 5(D), the interlock switch 2
By forcibly extending the shaft 223 of No. 03 further outward, the interlock switch 203 is forcibly locked in the OFF state.

That is, as shown in FIG. 5(B), when the door 201 is closed, that is, when the interlock switch 203 is off, the control authority over the automatic transaction device 100 is switched from the internal monitor 18 to the remote monitor 22, The remote monitor 22 controls the operation of the automatic transaction device 100 and monitors the operating state. Therefore, it is possible to prevent mistakes in setting the control authority for the automatic transaction device 100.

Further, as shown in FIG. 5(C), when the door 201 is open, that is, when the interlock switch 203 is on, the control authority over the automatic transaction device 100 is switched from the remote monitor 22 to the internal monitor 18. An internal monitor 18 controls the operation of the automatic transaction device 100 and monitors the operating state. Therefore, even if clerk n continues the recovery processing operation near the automated teller machine 100 with the door 201 open, the failure recovery command cannot be issued from the remote monitor 22.
The erroneous operation described in step 2 can be prevented.

Next, referring to FIG. 2, customer sensors 2.08a and 2.08a are installed inside the doors 200 and 201, respectively.
08b is provided. This pair of customer sensors 2
Reference numerals 08a and 208b are infrared reflective sensors, which function as detection means that output a detection signal by reducing the amount of reflected light when an object, such as a maintenance person, exists within a predetermined range of the automatic transaction device 100. Further, as a detection means for detecting objects present in front of the automatic transaction device 100, a customer sensor 209 is provided in the front of the automatic transaction device 1oo, as shown in FIG.

A customer sensor 208a as such a detection means,
Each of 208b and 209 is an automated transaction device 10.
It is formed by an appropriate detection means for detecting an object existing within a predetermined range from zero. For example, by emitting a beam wave such as a sound wave or an electromagnetic wave, and receiving a reflected wave of the emitted beam wave from an object, the automatic transaction device 100 can send a predetermined signal based on the elapsed time from emitting the beam wave to receiving the beam wave. It can be configured to detect objects existing within a range of .

Such customer sensors 208a, 208b and 2
If any of the detection means 09 detects an object existing within a predetermined range from the automatic transaction device 100 and receives a failure recovery command transmitted from the monitoring center device 110, the recovery means self-recovery. A blocking means for preventing recovery is built into the automatic transaction device 100.

Further, as shown in FIG. 2, a plurality of processing devices that can be taken out from doors 200 and 201 are built into the housing of the automatic transaction device 100. That is, each of the magnetic force read section 12, the bankbook printing section 13, the deposit/withdrawal unit 14, and the coin deposit/withdrawal unit 15 is incorporated so as to be independently removable to the outside of the automatic transaction device 100. When each of these processing devices is taken out from the automatic transaction device 100, each processing device is equipped with a state detection means for detecting that the automatic transaction device 100 is not in a normal state. To explain this state detection means in detail, the magnetic card read section 12 is provided with an interlock switch 206 for detecting that the magnetic card read section 12 and the card have been taken out. teeth,
An interlock switch 204 is installed to detect that the passbook printing section] 3 is taken out to the outside, and
The coin deposit/withdrawal unit 4 is provided with an interlock switch 205 for detecting that the deposit/withdrawal unit 14 is taken out to the outside, and the coin deposit/withdrawal unit 15 is
An interlock switch 207 is provided to detect that the coin depositing and dispensing unit 15 is taken out to the outside.

Ink clock switch 2 as means for detecting these conditions
04, 205, 206 and 207 have the same structure as the interlock switch 203 described above.

When such a state detection means detects that the state is not normal, that is, when the corresponding processing device detects that the automatic transaction device 10
If it is detected that the automatic transaction device is removed outside of 0 or if the door 200 or 201 is opened, it is determined that the automatic transaction device is not in a normal state. When it is detected that such state detection means, that is, one of the interlock switches 203, 204, 205, 206 and 207 is not in a normal state, a failure recovery command transmitted from the above-mentioned monitoring center device 110 is received. In this case, a blocking means for preventing self-restoration by the restoring means is built into the automatic transaction device 100.

To explain this state detection means in more detail, the interlock switch 204 detects that the passbook printing section 13 has been removed to the outside of the automatic transaction device 100. Further, the ink lock switch 205 detects that the deposit/withdrawal unit 14 has been removed to the outside of the automatic transaction device 1oo. Further, the ink refresh switch 206 detects that the magnetic card read section 12 has been removed to the outside of the automatic transaction device 100. Further, the interlock switch 207 detects that the coin deposit/withdrawal unit 15 has been removed to the outside of the automatic transaction device 100. Further, the ink lock switch 2'03 detects whether the door 200, 201 provided on the back ζ of the automatic transaction device 100 is open.

Next, the effects of the present invention will be explained.

As shown in FIG. 1, the transaction status of automated teller machine 100 installed at a local branch is monitored by a monitoring center device 110 installed centrally at a head office or the like.

For example, in the automatic transaction device 100, if a failure occurs due to a jam of banknotes, etc., a self-recovery operation is performed to release the jam of banknotes based on a recovery command from the main control unit 11. If the failure state is not recovered despite the self-recovery operation based on the control command from the main control unit 1, the main control unit 11 cancels the transaction with the host computer. In addition, the main control unit 1
1 transmits to the central monitoring center device 110 via the communication control unit 23 and the relay device 30 that the failure state due to the banknote jam has not been recovered. Thereby, based on the control command transmitted from the monitoring center device 110, the main control unit 11 instructs to return the accepted customer's cash card from the card insertion slot 6. When the return operation of the cash card is completed, the main control unit 11 stops the transaction operation and completely puts the transaction in a discontinued state.

When the automated transaction device 100 is set to the suspended state in this way, a maintenance person is dispatched to restore the faulty state of the automated transaction device 100. The maintenance person operates the automatic transaction device 10 as shown in FIG.
Doors 200 and 201 provided on the back side of 0 are opened and work begins. When doors 200 and 201 are opened in this way, customer sensors 208a and 208b
detects a maintenance person who exists within a predetermined range of the automatic transaction device 100. In this way, the customer sensor 20
If 8a and 208b detect a maintenance person who is continuing work within a predetermined range from the automatic transaction device 100 and receive a failure recovery command transmitted from the incorrect central monitoring center device 110, the automatic transaction is terminated. device 100
The self-recovery operation is prevented by actuating a blocking means incorporated within.

In addition, an interlock switch 20 as a state detection means
3 detects the open state of doors 200 and 201. In this way, the interlock switch 203
If a fault recovery command transmitted from the central monitoring center device 110 is received by mistake when the open state of to prevent

Subsequently, when the maintenance person takes out the deposit/withdrawal unit 14 to the outside of the automatic transaction device 100, the interlock switch 205 serving as a state detection means detects the removal of the deposit/withdrawal unit 14. In this way, when the state detection means detects that the state is not in a normal state, that is, when it detects that the interlock switch 205 or the withdrawal of the deposit/withdrawal unit 14 to the outside, an error is transmitted from the central monitoring center device 110. When a failure recovery command is received, a self-recovery operation is blocked by driving a blocking means provided in the automatic transaction device 100.

When the corresponding state detection means detects the state in which the processing device has been taken out of the automatic transaction device 100 casing and receives a failure recovery command from the monitoring center device 1]0 that was sent in error. The self-recovery blocking operation is similar in other processing devices. That is, when the magnetic card reading section 12 is taken out of the casing of the automatic transaction device 100, the corresponding interlock switch 20 is removed.
6 detects the removal state. In addition, the passbook printing section 13
is taken out to the outside, interlock switch 2
04 detects the unloading state. Furthermore, when the coin deposit/withdrawal unit 15 is taken out, the ink lock switch 207 detects the taken out state. In this way, when the state detection means of either the interlock switch 204, 206 or 207 detects that the state is not in a normal state, and a failure recovery command transmitted by mistake from the above-mentioned monitoring center device 110 is received, automatic The self-recovery operation is prevented by driving the blocking means built into the transaction device 100.

In addition, when a maintenance person continues maintenance work on the front of the automatic transaction device 100, the customer sensor 209 is installed on the front of the automatic transaction device 100.
09 can detect a maintenance person who is continuing work in front of the automatic transaction device 100. Further, as described above, the customer sensor 209 is connected to the automatic transaction device 100.
When a maintenance person is detected who is continuing work in front of the automatic transaction device 100, if a fault recovery command is received that has been sent by mistake from the central monitoring center device 110, the automatic transaction device 100 uses a built-in blocking means. By driving, self-recovery operation can be prevented and the safety of the automatic transaction device can be further improved.

[Effects of the Invention] As explained above, according to the present invention, when the state detection means detects the open state of the door, control of the automatic transaction device is automatically transferred from the external monitoring device to the internal monitoring device, and the control authority is automatically transferred from the external monitoring device to the internal monitoring device. By preventing the monitoring device from issuing fault recovery commands,
Even if a staff member is near the automatic transaction device, it is possible to prevent another staff member from erroneously operating the external monitoring device, and there is no risk to maintenance personnel who are continuing to work on the automatic transaction device, thereby increasing safety. can be improved. In addition, by closing the door, the control authority is transferred from the internal monitoring device to the external monitoring device, which prevents mistakes in setting the control authority and improves reliability by ensuring that operations can be performed from the external monitoring device. be able to.

[Brief Description of the Drawings] Fig. 1 is a block diagram showing the overall configuration of an embodiment of the present invention, Fig. 2 is a perspective view showing an example of an automatic transaction device according to the invention, and Fig. 3 is a block diagram showing the overall configuration of an embodiment of the present invention. Figure 1 is a front view showing an example of the remote monitor, Figure 4 is a perspective view showing an example of the automatic transaction device shown in Figure 1, and Figure 5 is an example of door opening/closing state detection means. The explanatory diagram, FIG. 6, is a front view showing an example of the internal monitor shown in FIG. 1. DESCRIPTION OF SYMBOLS 1... Housing, 2... Operating unit, 9... Coin change receiving slot, 11... Main control unit, 12... Magnetic card reading unit, 13... Passbook printing unit, 14... - Deposit/withdrawal unit, 15... Coin deposit/withdrawal unit, ]6... Customer service unit, 100... Automated transaction device, ]10... Monitoring center device, 200.201... Door, 203,204,2
05206.207...Inclock switch, 208
a, 208b, 209-...Customersenza. Applicant's agent Patent attorney Takehiko Suzue Figure 4 Figure 11 Funeral diagram (A) Figure (D)

Claims (1)

[Scope of Claims] An automatic transaction device in which a processing device for automatically conducting transactions via a recording medium is provided in a housing, and an automatic transaction device provided in the housing to control and operate the automatic transaction device. an internal monitoring device for monitoring the state; an external monitoring device provided outside the housing for controlling the operation of the automatic transaction device and monitoring the operating state; and a device for operating the processing device and the internal monitoring device inside the housing. A door to be opened and closed; a state detection means for detecting the open state or the closed state of the door; and a state detection means that detects the closed state of the door to transfer control rights over the automatic transaction device from the internal monitoring device to the external monitoring device. and a means for switching the control authority over the automatic transaction device from an external monitoring device to an internal monitoring device by detecting an open state of the door by the state detection means. .