JPH04177560A - Operation manual creation device - Google Patents

Abstract

PURPOSE:To improve the man-machine interface and to sufficiently and efficiently utilize the function of an equipment by generating an operation manual related to an operation after on the way of the operation and offering it to an operator, when the operation manual is requested on the way of an operation request of the function of the equipment. CONSTITUTION:At every processing step of an equipment 1 for realizing various functions by combining plural processing steps. explanation data of the necessary operation contents is stored, and when an operation manual is requested, a function requested by an operator is decided from data inputted by a channel control part 16. Subsequently, with respect to an operation by a processing step executed in order to realize its function, explanation data of the operation contents of every processing step is combined freely and generated as an operation manual, and offered to the operator. Also, when the operation manual is requested on the way of an operation request of the function of the equipment 1, an operation manual of the operation after on the way of the operation is generated and offered to the operator. In such a way, a man-machine interface is improved, and the function of the equipment can be utilized sufficiently and efficiently.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present inventions relate to an operation manual creation device, and more specifically, the present invention relates to an operation manual creation device for editing and creating an operation manual necessary for executing the functions of equipment according to an operator's request. The present invention relates to an operation manual creation device that outputs an operation manual.

[Conventional technology]

As the functions of OA equipment such as information processing equipment and word processors, and communication equipment such as facsimile mail equipment become more sophisticated, the operations become more complex. Knowledge is required. For this reason, devices have traditionally been accompanied by detailed operation manuals, and operators operate the devices while referring to the operation manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals.

Therefore, conventionally, the equipment itself has a so-called help function, and when the operator becomes unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and information that meets the operator's request are displayed on the display. It is being displayed on the

In such conventional help functions, when the help key is pressed, regardless of the operating state of the device,
Help information created in advance is displayed on the display. However, simply displaying such pre-prepared help information on a display does not provide help information appropriate to the operator's proficiency level and stage of operation.

Therefore, conventionally, for example, as described in Japanese Patent Laid-Open No. 61-243518, the user's input history information and the output information from the application system are analyzed to narrow down the help items and display them as a help item table. Then, when the user selects several items that he/she wants to know in sequence, help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selection. This help information is created in advance for each help item that the user may request and is stored in the storage unit, and if there is no help information corresponding to the help item selected by the user, the help item selection will be disabled. Expand the range as appropriate and decide which help information to display. Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator determines that certain guidance information is unnecessary, By prohibiting the display of this guidance information during the next operation process when instructed,
A system has been proposed that displays only appropriate and necessary guidance information depending on the operator's proficiency level. The guidance information in this case is also prepared in advance assuming the proficiency level of the operator, and is appropriately selected from the plurality of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, data regarding the user's personal data and operation history, as well as data regarding the installation environment and operation history of the terminal device, can be used to determine what the user wants. A method has been proposed that detects an operating method that allows the user to reach a desired service in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency.

The help information in this case is also prepared in advance assuming the user's proficiency level, and is appropriately selected from the plurality of help information and output.

Furthermore, as described in Japanese Patent Application No. 1-280821, there has been conventionally provided a means for storing a series of operation procedure sequences for each operation of an application program, and a means for storing guide help information for each unit of state and operation. A means for storing guide help messages as a set, a means for identifying a guide request from a user or an application program, and a means for completing a request operation between the requesting materials based on the state of the application program and the operation procedure sequence at the time of a guide request. means for creating a series of operation procedures from the state at the time of request to the end of the operation; means for searching the guide help information for a message corresponding to each of the series of operation procedures for raising; A means for synthesizing and displaying the searched guide help information is provided, and the guide request content (interval), the state and state flow of the application program are stored in advance, and the state at the time of the guide request is determined by a state flow table. A proposed method is to create a string of operating procedure states from 1 to 2 to perform the desired process, then search for guidance messages for each of the strings of operating procedure states, and finally synthesize and display the messages in the same order as the procedure. has been done. The guide help information in this case is synthesized as a set of guide help messages for each unit of status and operation, but the guide help messages for each unit are not freely edited to suit the application program. They are synthesized according to a set procedure.

[Problem to be solved by the invention]

However, such conventional help functions, especially Japanese Patent Application Laid-Open No. 61-243518 and Japanese Patent Application Laid-open No. 62-2621,
In the help function described in Publication No. 20 and Japanese Patent Application Laid-open No. 63-66623, even if help information corresponding to the proficiency level of the individual is output, such help information is created in advance and stored in the storage section. etc., and the help information was selected and outputted from these multiple sources according to the individual's proficiency level, etc., which not only made it impossible to adequately respond to a wide range of requests, but also made it difficult to respond to a wide range of requests. The problem is that the more you try to do this, the more you need a storage unit with a larger capacity to store the help information, which increases the cost.

In addition, the help function described in Japanese Patent Application No. 1-280821 searches for and displays guides on specific operating procedures to perform the desired process from the point where the user has difficulty with the operation. For this purpose, guide information is synthesized as a set of guide help messages for each unit of status and operation, but this conventional method does not synthesize guide information by freely combining help messages for each unit. Even in this example, there was a problem that it did not sufficiently meet a wide range of demands, and that a large-capacity storage unit was required to meet a wide range of demands, resulting in high costs.

Furthermore, conventional help functions were positioned as supplementary functions to the operating manual that came with the device, and it was assumed that the user had thoroughly read the operating manual to some extent, so complete beginners could not use the device. When operating the device or if the operating manual attached to the device is lost, there is a problem in that the help function is not sufficient and the device cannot be fully utilized.

Therefore, when the applicant receives an operation manual request along with the input of data necessary for creating an operation manual, the applicant can perform the operations for each processing step that should be executed to realize the functions of the device. We have proposed an operation manual creation device that creates and outputs an operation manual by freely combining data explaining the contents (Japanese Patent Application No. 2002-16).
No. 365).

However, with this operation manual creation device, it is not clear how to output an operation manual when an operation manual request is made during an input operation to request a device function, and improvements are needed in this respect. There was room for. In other words, when an operation manual request is made in the middle of an input operation to request a device function, if a series of operation manuals are created and output as they were at the beginning of the operations required to request the function, the operator The operation manual also incorporates sections related to the operation contents that the operator knows, and the operator who receives the operation manual must also read the operation manual for the parts that he/she knows how to operate and has already operated, which improves the usability of the operation manual. It's bad.

Further, when an operation manual is requested from a communication terminal, it is necessary to transmit the operation manual from the beginning of the operation to the communication terminal, which causes a problem of high communication costs.

Unlike conventional help functions, this feature allows users to fully utilize the equipment without having to read the operating manual that comes with the equipment, and provides an operating manual that is tailored to the operator's operating process. , it is desired that the man-machine interface be improved.

[Purpose of the invention]

The invention according to claim 1 stores explanatory data of operation details necessary for each processing step of a device that combines a plurality of processing steps to realize various functions, and when an operation manual is requested, Determine the function requested by the operator from the data input to the equipment, and create an operation manual by freely combining explanatory data of the operation contents for each processing step to describe the operations in the processing steps that should be executed to realize that function. In addition to creating and providing to the operator, if an operation manual is requested during an operation request for a device function, an operation manual for operations after the operation is created and provided to the operator, thereby storing explanatory data. It is possible to sufficiently respond to a wide range of operator requests while reducing the required capacity of the storage unit, and when an operation manual is requested during an operation, only the operation manual for the operations necessary for subsequent operations is provided. The invention as claimed in claim 2 is aimed at providing an efficient operation manual, improving the man-machine interface, and making it possible to fully and efficiently utilize the functions of the equipment. , When various system information necessary for realizing the functions of the device is inputted in advance, when creating the operation manual according to claim 1, these system information is incorporated to create the operation manual, and the required operation of the device is If there is a request for an operation manual during the process, we will provide the operation manual with only the operations necessary for the operation after the middle of the operation, making the TI manual easy to use and making it possible to operate the operation manual according to its contents. By doing so, the system information can be input and operated, the operation manual can be made efficient, and even if the operator has forgotten or does not know the system information, the system can be operated according to the operation manual. The object of the present invention is to further improve the man-machine interface by realizing the intended function of the device, and to make it possible to utilize the function of the device even more easily and fully, according to claim 3. In a communication device equipped with a communication function, for each processing step in which a plurality of processing steps are combined to realize various functions, explanatory data of the operation contents necessary for that processing step is stored, and the communication device itself and When an operation manual is requested from a communication terminal, the function requested by the operator is determined from the data input to the communication device, and the operation details for each processing step are determined based on the data input to the communication device. In addition to creating an operation manual by freely combining the explanatory data of By creating and providing an operating manual for the operation of a machine, it is possible to reduce the required capacity of the storage unit for storing explanatory data, and to sufficiently respond to a wide range of operator requests. In addition to making it easier to use operation manuals efficiently, we aim to reduce the communication costs required to send operation manuals, improve man-machine interfaces, and ensure that the functions of communication equipment are fully and efficiently used. The invention as claimed in claim 4 provides that, in a device equipped with a communication function, when various system information necessary for realizing the function of the device is inputted in advance, When creating an operation manual as described in Section 3, this system information is incorporated to create an operation manual, and if an operation manual is requested in the middle of an operation requesting a device function, only the operations necessary for the operation after the middle of the operation are required. By operating the operation manual, even if the operator has forgotten or does not know the system information, by operating the operation manual according to its contents, the system information can also be input and operated. By making manuals even more user-friendly, we aim to use operation manuals more efficiently and reduce the communication costs required to send operation manuals, further improve man-machine interfaces, and improve the functionality of devices equipped with communication functions. The invention as claimed in claim 5 aims to make it easier and more efficient to use the communication equipment itself and the communication terminal, and the invention as claimed in claim 5 provides the following: By creating and providing the operator with an operation manual related to operations that occur during and after the operation, and by creating and providing operation content information from the operation data up to the operation manual request, In addition to making it easier to understand the operation details that follow, we are also able to provide an operating manual with only the parts necessary to realize the intended functionality of the communication equipment, thereby improving the operator's proficiency level and making it easier to understand the intended functionality of the equipment. To further improve the man-machine interface by efficiently realizing the functions of communication functions, and to make it possible to more easily and fully utilize the functions of devices equipped with communication functions from the communication devices themselves and communication terminals. The invention as claimed in claim 6 provides a method for determining a function requested by an operator from input data in a facsimile mail device when an operation inquiry is received from the facsimile mail device itself or a communication terminal. Then, the operations at the processing steps to be executed to realize the function are created as an operation manual by freely combining the explanatory data of the operation contents for each processing step, and provided to the operator.
When an operation manual is requested during a function request operation of a facsimile mail device, an operation manual for operations after the operation is created and provided to the operator, and information on the operation content is obtained from the operation data up to the operation manual request. By creating and providing a manual, it is possible to sufficiently respond to a wide range of operator requests while reducing the required capacity of the storage unit that stores explanatory data. By providing operation manuals with only the operations necessary for operation and operation content information up to the operation manual request, we can improve the efficiency of using the operation manuals and improve the man-machine interface.
The invention as claimed in claim 7 is aimed at making it possible to fully and efficiently utilize the functions of a facsimile mail device, and provides an OMR from a communication terminal in a device equipped with a communication function.
By accepting inquiries regarding operation using the sheet, creating the operation manual necessary for using the functions of the communication equipment intended by the operator and sending it to the communication terminal,
By making it easier and more efficient to request an operating manual, and further improving the man-machine interface, we will be able to more easily and fully utilize the services of devices equipped with communication functions from communication terminals. It is intended to be.

[Means for Solving the Problems] In order to achieve the above object, the invention according to claim 1 provides a device that realizes multiple functions by combining multiple processing steps executed by performing a predetermined operation. This is an operation manual creation device, which includes an input means for inputting the operation contents as operation data when an operation is performed on the device, and various data and input means for requesting the function of the device inputted by the input means. a data storage means for extracting and storing data necessary for creating an operation manual from among the imported data; a requested function determination means for determining a function requested by an operator from the input data stored in the data storage means; An instruction information storage means for storing explanatory data of the operation content required for each processing step; and an instruction information storage means for analyzing the data stored in the data storage means and performing operations at each processing step stored in the instruction information storage means. In addition to editing and creating the operation manual necessary to realize the desired function by combining the content description data, if an operation manual request is made in the middle of inputting a request for a device function, it will be necessary to edit and create the operation manual necessary for realizing the desired function. an editing control means for editing and creating an operation manual necessary for realizing a desired function by combining explanatory data of operation contents; an output means for outputting the operation manual created by the editing control means in a predetermined expression form; When an operation manual is requested, it edits, creates and outputs the operation manual necessary to implement the device's functions, and if an operation manual is requested during input to request the device's function. , the function required by the operator is determined by the required function determination means, and an operation manual is edited, created and outputted by combining explanatory data of the operation contents required after the input in order to realize the function. The invention according to claim 2 is an apparatus for creating an operation manual for a device that realizes a plurality of functions by combining a plurality of processing steps executed by performing a predetermined operation, the device comprising: an input means that imports the operation contents as operation data when the input means is performed, various data for requesting the function of the device that has been imported by the input means, and data necessary for creating an operation manual from among the data imported by the input means. A data storage means for extracting and storing data; a requested function determination means for determining the function requested by the operator from the input data stored in the data storage means; an instruction information storage means for storing; a system information storage means for storing various system information entered in advance in order to realize each function of the device; and an instruction information storage means for analyzing the data stored in the data storage means. It combines the explanatory data of the operation contents for each processing step stored in the information storage means, edits and creates an operation manual necessary to realize the desired function, and also incorporates the system information stored in the system information storage means. When editing and creating an operation manual, and when an operation manual request is made during input to request a device function, the desired function can be created by combining the explanation data of the operation details required after the input. An editing control means for editing and creating an operation manual necessary for realization, and an output means for outputting the operation manual created by the editing control means in a predetermined expression form, and when an operation manual is requested, the functions of the equipment are changed. It edits, creates and outputs the operation manual necessary to realize the system information storage means, edits and creates the operation manual by incorporating the system information stored in the system information storage means, and also edits and creates the operation manual during the input process to request the functions of the equipment. When an operation manual request is made, the function requested by the operator is determined by the requested function determination means, and the operation manual is edited by combining the explanation data of the operation contents required after the input to realize the function. - The invention according to claim 3 is characterized in that when a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and the operation data is combined with the operation data. An apparatus for creating an operation manual for a device equipped with a communication function that realizes multiple functions by combining and executing multiple processing steps according to the communication terminal, comprising: a reception control means for receiving operation data from the communication terminal; and an input means. a data storage means for extracting and storing data required for creating an operating manual from among the various data imported by the input means for requesting the functions of the equipment and data imported by the input means; requested function determining means for determining a function requested by an operator from input data; instruction information storage means for storing explanatory data of operation details required for each of the above processing steps; and data stored in the data storage means. It analyzes and combines the explanation data of the operation contents at each processing step stored in the instruction information storage means to edit and create the operation manual necessary to realize the desired function, as well as to an editing control means that, when an operation manual request is made during input, edits and creates an operation manual necessary to realize a desired function by combining explanation data of operation contents required after the input; A transmission control means that transmits the operation manual created by the control means to the communication terminal in response to a request from the communication terminal, and when there is a request for an operation manual, edits and creates the operation manual necessary to realize the functions of the equipment. When an operation/manual request is made during input to request a device function, the requested function determination means determines the function requested by the operator and implements the function. Edit and edit the operation manual by combining the explanation data of the operation details required after the input.
Claim 4 characterized in that the information is created and transmitted to a communication terminal.
The described invention provides that, when a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and a plurality of processing steps are executed in combination according to the operation data to perform a plurality of processing steps. A device for creating an operation manual for a device equipped with a communication function for realizing a function, comprising a reception control means for receiving operation data from the communication terminal, and various data for requesting the function of the device, which are input by the input means. and a data storage means for extracting and storing data necessary for creating an operating manual from the data input by the input means, and a request for determining functions requested by an operator from the input data stored in the data storage means. Function determination means; Instruction information storage means for storing explanatory data of operation details required for each of the above processing steps; and storing various system information entered in advance to realize each function of the device. A system information storage means, an operating manual necessary to analyze the data stored in the data storage means, and combine the explanatory data of the operation contents at each processing step stored in the instruction information storage means to realize the desired function. At the same time, the user edits and creates an operation manual by incorporating the system information stored in the system information storage means, and when an operation manual request is made during input to request a function of the device, An editing control means that edits and creates an operation manual necessary to realize a desired function by combining explanatory data of the operation contents required after the middle of the input, and an operation manual created by the editing control means in response to a request from a communication terminal. and a transmission control means for transmitting data to a communication terminal in response to a request for an operation manual. Edit and create an operation manual by incorporating system information stored in
When an operation manual request is made, the function requested by the operator is determined by the requested function determination means, and an operation manual is edited and created by combining the explanation data of the operation contents required after the input to realize the function. The invention according to claim 5 is characterized in that in the invention according to claim 1, claim 2, claim 3, or claim 4, the operation data stored in the data storage means is transmitted to the communication terminal. an operation information creation means for creating operation content information,
When an operation manual request is made during input to request a device function, the operation content information of the operation data up to the operation manual request is created and sent to the communication terminal, and the information is sent to the communication terminal to realize the function. The invention according to claim 6 is characterized in that an operation manual necessary for realizing a target function is edited and created by combining explanation data of the operation contents required after the manual operation is completed. In the invention set forth in claim 2, claim 3, claim 4, or claim 5, the invention set forth in claim 7 is characterized in that the device is a facsimile mail device. Alternatively, the invention according to claim 6 is characterized in that the reception control means of the device includes OMR sheet processing means for receiving and analyzing OMR sheet data.

Hereinafter, a detailed description will be given based on examples.

FIG. 1 is a block diagram of a facsimile mail device 1 to which the operation manual creation device of each invention of the present application is applied.
The facsimile mail device 1 includes a system control section 2, a disk control section 3.4, a floppy disk device 5, a hard disk device 6.7, a host interface section 8, and communication processing sections FCU1 to FCLIn.

The system control section 2 controls the facsimile mail device 1 according to a program stored in the internal memory, floppy disk device 5, or hard disk device 6.7.
In particular, the writing and reading of image data to and from the floppy disk device 5 and hard disk device 6.7, as well as the communication processing units FCUI to FCUn.
The facsimile mail apparatus 1 executes the sequence as the facsimile mail apparatus 1. The facsimile mail device 1 is
It has various functional services such as a proxy communication function, a simultaneous broadcast function, a confidential communication function, a specified time transmission function, a bulletin board service function, a post office box function, and a serial communication function, and the system control unit B 2 handles each of these functions. The execution and control of each communication processing unit FC
1ll to FCUn are controlled and performed.

In addition, in order to use each of these functions of the facsimile mail device 1, a communication terminal (for example, a facsimile machine) connected to the facsimile mail device 1 performs a certain FI operation to the facsimile mail device 1 to request a service. In the present invention, as described below,
It is possible to request the facsimile mail device W1 from the communication terminal for an operation manual showing the operation contents of this service request.

The disk control unit 3 and the disk control unit 4 control the drive of the floppy disk device 5 and the hard disk device 6.7, and the floppy disk device 5 and the hard disk device 6.7 store basic programs and various data as a facsimile mail device. In particular, it stores messages sent from communication terminals and messages sent from a host device (described later).

The host interface unit 8 includes a host device, for example,
A computer device or the like is connected, and the host interface section 8 executes communication control with the host device. What is connected to this host interface section 8 is not limited to host devices such as computer devices,
For example, it may be another facsimile mail device. The second host interface unit 8 includes a DMAC (direct memory access controller) that directly connects the host device and the facsimile mail device 1, and a communication control unit that connects the host device and the facsimile mail device 1 via a line. Department etc. are used.

The communication processing units FCIJI to FCUn are provided as many as the number of storage lines, and each communication processing unit FCUI to FCLln has a network control unit 11, a modem 12, and a communication control unit, as shown in the figure for the communication processing units FCIII and FCUn. Part 13
, manual generation buffer 14, encoding/decoding section 15
, channel control section 16, control program storage section 17, O
MR processing section 18, data storage section 19, storage memory 2o
, an instruction information storage section 21, a system information storage section 22, an editing control section 23, a bus control section 24, and the like.

Lines 1 to Ln are connected to the network control unit 11, and the line L
For example, telephone lines are connected to 1 to Ln.

The network control unit 11 is so-called AA-NCtJ, and performs automatic call origination/termination processing and the like.

Modem 12 modulates the transmitted signal and demodulates the received signal.

The communication control unit 13 exchanges facsimile control signals with a communication terminal (for example, a facsimile machine) connected via the lines L1 to Ln, and executes a facsimile communication procedure.

In the manual generation buffer 14, operation manuals for various inventions of the present application, which will be described later, are expanded.

The encoding/decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes communication processing units FCtll to
It stores the basic program as FCLln, the operation manual generation/output processing program of each invention of the present application, etc., and the channel control unit 16 controls each part of the communication processing units FCUI to FCIn according to the program in the control program storage unit 17. It executes the sequence as the communication processing units FCUI to FCUn, and also executes the operation manual generation/output process of each invention of the present application.

The OMR processing unit (OMR processing means) 18
Detection of whether the received message is an MR sheet message, and when the received message is an OMR sheet message, the received OMR
Marks made on the OMR sheet and mark positions are detected from the electronic message on the sheet, and the detection results are stored in the storage memory 20.

The data storage unit (data storage means) 19 includes lines L1 to L
Out of the data (telegrams, dial tone, etc.) sent from the other party's communication terminal via n, only the data necessary for creating the operation manual is stored, and the data necessary for creating the operation manual is, for example, the operation manual. The request command, the type of operation manual requested (that is, the type of service function that the other operator requests from the facsimile mail device 1), and the type of the other operator (for example,
This is data regarding the other party's terminal ID, operator ID, etc.). Further, the data storage unit 19 sequentially stores operation data on the communication terminal, and uses the data for operation information creation processing to be described later.

As described above, the storage memory 20 includes the OMR processing unit 1B.
Temporarily stores the detection results of the OMR sheet messages detected by the OMR sheet and messages other than the OMR sheet when transferring them to the floppy disk device 5 or hard disk device 6.7, and stores them in the floppy disk device 5 or hard disk device 6.7. - hours are stored when transmitting the message via the communication processing units FCLII to FCUn.

The instruction information storage unit (instruction information storage means) 21 stores explanatory data of the operation contents on the communication terminal required for each of a plurality of processing steps to realize the service (function) provided by the facsimile mail device l. Remember. That is, when requesting a service from the facsimile mail device 1, a certain operation is required for each processing step PO-P11, as shown in FIG. Explanatory data explaining the operation details required at the communication terminal for each pH is stored in advance. Further, as shown in FIG. 2, the instruction information storage unit 21 also stores data regarding the transition of processing when an operation manual request is made for each processing step PO to pH. Therefore, the instruction information storage unit 21 only needs to store explanatory data for each of the processing steps PO to pH necessary to realize each function of the facsimile mail device 1, and the There is no need to memorize multiple types of help information that correspond to individual proficiency levels.

The system information storage unit (system information storage means) 22 stores predetermined system information required to realize the functions of the facsimile mail device 1, and this system information includes, for example, user ID, number, . There is information such as the destination ID, No., destination telephone number (Te1.No.), and the operator's proficiency level.

When there is a request for an operation manual, the editing control section (sea bream collection control means) 23 analyzes the data stored in the data storage section 19 and determines the operation requested by the other operator. Determine the type of manual (that is, the facsimile mail device 10 functions targeted by the operator), etc., and instruct the operation explanation data for each processing step PO-pH necessary to realize the desired facsimile mail device function. Read from the information storage unit 21 and generate the manual generation buffer 14
Edit and create an operating manual. Further, at this time, if the system information storage unit 22 stores system information necessary to realize the function, the operation manual is created by incorporating this system information. especially,
When an operation manual request is made during a service request operation to the facsimile mail device 1, the editing control unit 23 determines the type of service that the operator is attempting to request from the contents of the operation, and executes the service after the operation. Edit and create an operation manual for the operations necessary to make the request. Further, when an operation manual request is made during a service request to the facsimile mail device 1, the editing control section 23 controls the operation manual request based on the operation data stored in the data storage section 19. Information regarding the selected operation (operation information) is created and transmitted to the communication terminal via the manual generation buffer 14.

This facsimile mail device l has each communication processing unit FCL.
Lines L1 to Ln are stored for each II to FCLln,
Facsimile communication is performed with the other communication terminal connected via the lines L1 to Ln. When the facsimile mail device 1 receives a service request from a communication terminal connected via the lines L1 to Ln, it analyzes the requested service and provides the service. This service request can be made using an OMR sheet, or
This can also be done using a tone signal or the like.

When the other party's communication terminal makes a service request using the ○MR sheet, the facsimile mail device 1 requests the ○MR sheet.
The processing unit 8 reads the mark position on the OMR sheet and develops the reading result in the storage memory 20. The channel control unit 16 analyzes the contents of this storage memory 20, determines the contents of the service request, and executes the requested service. For example, when the service request is for a time-specific transmission service, the facsimile mail device 1
The received encoded message is temporarily stored in the storage memory 20.
After decoding the data in the encoding/decoding section 15 and re-encoding it using a predetermined encoding method, or directly storing it on the floppy disk 5 or hard disk 6.7 via the bus control section 24. . Thereafter, at the designated transmission time, the message is read from the floppy disk 5 or hard disk 6.7 and transferred to the vacant communication processing units FCUI to FCUn via their bus control units 24. The communication processing units PCIII to FCLIn temporarily store the transferred message in the storage memory 20, and re-encode it using a predetermined encoding method in the encoding/decoding unit 15, or directly send it to the designated destination. Send.

Note that the network control section 11, modem 12, communication control section 13
The OMR processing unit 18 constitutes a reception control unit that receives operation data from a communication terminal, and although not shown, the keyboard of the facsimile mail device W1 and its control unit operate when an operation is performed on the facsimile mail device L as a device. It constitutes an input means that takes in operation details as operation data. In addition, the network control section 11, modem 12, communication control section 1
Reference numeral 3 constitutes a transmission control means that transmits the created operation manual to the communication terminal in response to a request from the communication terminal, and although not shown, the display, printer, etc. of the facsimile mail device 1 transmits the created operation manual to a predetermined location. It constitutes an output means for outputting in an expression form.

Next, the effect will be explained.

As described above, when a service request is received from a communication terminal, the facsimile mail device 1 provides the requested service, but if the operator of the communication terminal does not know how to operate it, A manual request is accepted, an operation manual corresponding to the service (function of the facsimile mail device 1) requested by the operator is created and edited according to the operator's proficiency level, and is sent to the communication terminal. In particular, when an operation manual is requested from a communication terminal in the middle of a service request operation, the operation manual for the operations after the middle of the operation is edited and created and sent to the communication terminal, and the operation information up to that point is transmitted to the communication terminal. Send to.

When the operator of the communication terminal requests the facsimile mail device 1 for an operating manual, he first calls the facsimile mail device 1 and requests the operating manual.

This request for the operation manual can be made using the PB)-on signal by performing key operations according to the voice guidance from the facsimile mail device 1, or the request for the operation manual can be made using the OMR sheet. You can also make requests. For example, when requesting an operation manual using an OMR sheet, an OMR sheet 30 (see FIG. 3) prepared for requesting an operation manual is used. This operation manual request OMR sheet 30 is, for example, the third
As shown in the figure, like a normal OMR sheet, a start mark 30a, an initial inclination permissible limit judgment mark 30b,
It has a guide mark 30c, a mode switching mark 30d, a field number 30e, a free area division designation mark 30f, an end mark 30g, etc., as well as marks specially provided for requesting an operation manual, that is, an inquiry mark 30h, and a voice guidance required/required mark. It includes an unnecessary mark 301, a mail type (service type) mark 30J, a time specification mark 30, and the like.

When an operator of a communication terminal requests an operation manual using the OMR sheet 30, he calls the facsimile mail device 1 and sends an OM to the communication terminal (for example, a facsimile device).
All you have to do is read the R sheet 30 and send it.

Furthermore, when the operator requests an operation manual during a service request to the facsimile mail device 1, he or she generally requests the operation manual using the FBI tone. )-n (for example, "0-9 pa and "#
”, “*”) from the communication terminal to the facsimile mail device 1.

Next, we will discuss the process in the facsimile mail device 1 in the fourth section.
This will be explained based on FIGS.

As shown in FIG. 4, when the facsimile mail device 1 receives an incoming call (step S1), it checks whether it is an inquiry request (operation manual request) (step S2), and if it is not an inquiry request, it receives the user ID (step S2).
Step S3). Check whether the received user ID is registered (step 34). As mentioned above, this user ID is the facsimile mail device 1.
This information is used to confirm the user who uses the system, and is stored in the system information storage unit 22. Received user I
If D is not registered, it is determined that the user (operator) is not capable of using the facsimile mail device 1, and error processing is performed (step S5).
, and checks whether to input it again (step S6).

If re-input is to be performed, return to step S3 and
After receiving the user ID, if the user ID is not to be input again, error handling and disconnection of the line are performed, and this flow is ended (step S7.3B).

In step S4, if the received user ID is registered, it is determined that the user is capable of using the facsimile mail device 1, and a check is made as to whether or not the order is to be made via PB).In step S9), P
At the time of B ordering, PB ordering is received (step 510). When the reception of the PB ordering is completed, the PB)-on is analyzed to check whether the ordering is normal or not (step 511).
, the analysis results are stored in the data storage section 19. Also, in this analysis process, an analysis process is performed to determine whether the PB)-on is a PB)-on indicating the above-mentioned operation manual request. When the ordering is performed normally, reception of the message is started (step 512).

When the reception of all the messages is completed (step 13), check whether the messages were received normally (step 314). If the messages were received normally,
The lines L1 to Ln are disconnected to end the reception process (step 515). If the message is not received normally in step S14, error processing is performed and then the lines L1 to Ln are disconnected (step S15.516).

In addition, if the ordering using the PB tone is not performed normally in step Sll, a check is made as to whether or not the PB tone for the inquiry request is received, and if the PB tone for the inquiry request is not received, an error message is sent. Processing (for example, feedback to the communication terminal that the ordering was not carried out normally) is performed (step 517), and a check is made to see if re-input is required (step 518). If re-input is required,
Returning to step SIO, the ordering by PB tone is received, and if re-input is not performed, error processing (for example, feedback to the communication terminal to disconnect the line, etc.) is performed, and then the line L1 to Ln is cut (step S15.516). Further, when an inquiry request is made by the PB)-on, the process moves to step S28, and inquiry analysis processing, which will be described later, is performed.

On the other hand, if it is determined in step S9 that the order is not based on PB), the message is received (step 519).
), it is checked whether the received message is an OMR sheet message or an OMR sheet for inquiry, that is, for requesting an operating manual (step S20.521). If it is not an inquiry request (operation manual request), select ○
Ordering processing using the MR sheet is performed (step 522).

That is, the OMR processing section 18 reads the mark position of the OMR sheet from the message of the received OMR sheet and develops it in the storage memory 20, and the channel control section 16 reads the contents of the OMR sheet developed in the storage memory 20. Analyze and determine the content of the ordering.

Check whether the ordering was performed normally (step 323); if the ordering was not performed normally, after performing error processing,
Cut Ln (step 324.515). If the ordering is performed normally, the message is received, and when all the messages are received normally, the lines L1 to Ln
is disconnected and ends this flow (steps 312 to 51
5).

In step S20, when an inquiry request (operation manual request) is made, the OMR sheet-based inquiry processing (operation manual request) mode is set (step 525);
Check whether the inquiry processing was performed normally (step 826). If the process is not successful, error handling is performed and then the lines 1 to Ln are disconnected (step S7.3B). If the inquiry request is successfully made, the lines L1 to Ln are disconnected (step 527), and the inquiry is analyzed (analysis of the request contents of the operation manual) (step 528). Next, check whether the contents of the inquiry request are normal (step 529). If the content of the inquiry request is not normal,
After performing error processing, for example, notifying the communication terminal that the contents of the inquiry request are not normal, this flow ends (step 530). If the inquiry content is normal, operation manual editing/creation processing and operation manual output processing are performed, and this flow ends (step S
31.532).

Further, in step S2, when an inquiry is requested, the process moves to step 328 and an inquiry analysis process is performed. The inquiry request in step S2 is generally made using a PB tone, and there are two cases: an inquiry request is made from the time the call arrives, and an inquiry request is made when the operator becomes unsure of the operation method during ordering (service request). be.

Next, the inquiry analysis process in step 32B will be explained.

Each of the communication processing units FCUI to FCUn reads the mark position of the OMR sheet 30 from the received message of the OMR sheet 30 for requesting an operation manual in the OMR processing unit 18 and develops it in the storage memory 20. The channel control unit 16 analyzes the contents of the OMR sheet and determines the contents of the operation manual request. Also, PB)
- When the operation manual is requested by the on signal, the relevant PB
)-tone signal is stored in the data storage section 19, and the content of the operation manual request is determined from the PB tone data stored in the data storage section 19. Furthermore, when an operation manual is requested during a service request, the operation contents from the PB tone data stored in the data storage unit 19 and the contents stored in the storage memory 20 to the operation manual request are analyzed, Determine the functions (service content) requested by the operator and create the operation manual necessary to implement the requested functions.

That is, when an operation manual is requested by the MR sheet, the channel control unit 16 analyzes the contents developed in the storage memory 20 and first determines whether voice guidance is necessary or not, as shown in FIG. (Step R1).

If it is determined that there is a mark at the key position of the voice guidance mark 30i on the OMR sheet, the system parameter dO is set to aO (step R2), and the OMR
If it is determined that the voice guidance mark 30i on the sheet is in the negative position, the system parameter dO is set to al (step 3). Here, the system parameters refer to each processing step P shown in FIG.
This is a parameter that determines which processing step PO-pH to move to next when moving from O-pH to the next processing step PO-pH, and is stored in the instruction information storage unit 21 as shown in FIG. It is stored in the created buffer for storing system parameters. Note that the system parameter dO is the parameter for whether voice guidance is required, and the system parameters d1, d2, and d3 are for selecting a post office box or bulletin board, whether or not to specify the time, and the destination In,
d4 stores the selection of whether to input No or the telephone number (Te1.No,), etc., and the parameter d4 whether it is a circular report or not.

After setting the necessity of voice guidance and its system parameters, the channel control unit 16 then determines whether or not it is a post office box service (step R4). If it is not a post office box service, the system parameter d1 is set to b2 and a check is made to see if there is a post office box number (serial number given to the message that the user inserts into the post office box) (steps R5 and R6). If there is a post office box No., the post office box number is stored in the system information storage unit 22 and the process proceeds to the next step (step R7).

If there is none, proceed to the next step.

In step R4, if it is not a post office box service, check whether it is a bulletin board service (step R8); if it is a bulletin board service, set the system parameter d1 to bl.
It is checked whether there is a bulletin board No. (serial number given to the message that the user posts on the bulletin board) (steps R9 and R10). If there is a bulletin board number, the bulletin board number is stored in the system information storage unit 2.
2 and proceed to the next step (step R11).
If there is no bulletin board Nα, proceed directly to the next step.

If it is not a bulletin board service in step R4, a check is made to see if it is a normal message (step R12), and if it is not a normal message, an error process is performed and the flow ends (step R13). If it is a normal message, the system parameter d1 is set to d2 and the process moves to the next step (step R14).

When the system parameters have been set according to whether it is a post office box, a bulletin board, or an ordinary message, it is next checked whether the time is specified (step R15), and if the time is not specified, the system parameter d2 is changed to d3.
(step R16). This system parameter d3 will be set again in later processing. When the time is specified, the controller sets the system parameter d2 to b3 (step R17), and checks whether the specified time is normal (step R18). If the specified time is not normal, perform error processing and end this flow (Step R19); if the specified time is normal, the specified time is stored in the system information storage unit 22, and the destination is Te1. It is checked whether the designation is No (steps R20, R21).

The destination is Te1. When the designation is No, the system parameter d3 is set to b4 (step R22), and the process proceeds to the next process. The destination is Te1. If no is specified, the destination is 10. It is checked whether the designation is No (step R25). The destination is Te1. If NO or rD or No is not specified, it will be determined as an error, and after performing error processing, this flow will end.
(Step R19). When the destination is specified as 10°No, set system parameter d3 to b5 (
Step R26), and checks whether it is a broadcast service (step R27). If it is not a broadcast service, set the system parameter d4 to 02 in step R28.
), in the case of circular service, system parameter d4
is set to cl (step R29). After setting each system parameter in this way, a service code is determined from the set system parameters and stored in the register (step R30). In other words, by detecting and setting system parameters, the type of function (service) requested by the operator of the communication terminal is determined, and an operation manual corresponding to the type of service requested by the operator of this communication terminal is then created. do.

Further, the channel control unit 16 receives the operation manual request from P.
B) When the data storage unit 19 is
Analyzes the PB) stored in the OMR sheet, determines the type of service requested by the operator, and then creates an operation manual corresponding to the type of service requested by the operator.

Further, when an operation manual request is made in the middle of a service request, the channel control unit 16 controls the data storage unit 19.
The type of service requested by the operator is determined from the operation data stored up to the operation manual request. That is, the data storage unit 19 stores operation data input from the communication terminal as shown in FIG. Determine the type of service required.

Next, this operation manual creation process will be explained based on the flowchart of FIG.

The editing control unit 23 first sets the counters n, m, and 42 to
0" (step Ql), and stores the code of processing step Pn in the manual generation buffer 14 (step Q2). That is, first, the code of processing step PO is stored in the manual generation buffer 14.Next Then, the editing control unit 23 stores the system parameters (
System parameters dO~d set in Figure 5.6 above
4, etc.), and checks whether the system parameter is "0" (step Q4).

If the system parameter is “0”, processing step P
At step Q, the address of the explanatory data corresponding to the system parameter "O" and the code of the next processing step Pn are read out and stored in the manual generation buffer 14 (step Q
5). On the other hand, when the system parameter is not "0", the system parameter d is stored in the system information storage section 22.
Step Q6) of reading the value of m, processing step Pn
Then, the address of the explanatory data corresponding to the system parameter dm and the code of the next processing step Pn are read from the instruction information storage unit 21 and input into the manual generation buffer 14 as the address /l (step Q7). That is, the processing step Pn and the system parameters are:
As shown in FIG. 9, the processing step Pn
When and the system parameters are determined, the next processing step Pn is determined, and the processing step P is correspondingly determined.
Explanatory data at n is determined. Therefore, by freely combining the processing step Pn and the system parameters, the next processing step Pn can be freely set, and the explanatory data necessary for the operation at this processing step Pn can be freely combined.

In this way, first, when the processing step PO, the next processing step Pn corresponding to the system parameter aO, and the explanation data setting of the system parameter dm are completed, m+1 is set as the parameter m, and step Q
8) Check whether it is the final processing step Pn (step Q9).

If it is not the final processing step Pn, the process returns to step Q3 and similarly stores the next processing step Pn and explanation data in the manual generation buffer 14 based on the system parameters for each processing step Pn (steps Q3 to Q8).

When the above processing is repeatedly executed up to the final processing step Pn, the manual generation buffer 14 contains, as shown in FIG. The address of the explanation data at processing step Pn is expanded. Therefore, by freely setting system parameters, processing steps Pn corresponding to each of the multiple functions of the facsimile mail device can be set, and explanatory data for each processing step Pn corresponding to the desired function can be freely set. They can be combined to form operation manual data.

Next, the service code stored in the system information storage unit 22 is read (step Q11), a part of the corresponding header is taken out, and the header position W of the operation manual in the manual generation buffer 14 is extracted as shown in FIG.
40a (step Q12).

Here, the counter! Step Q1
3) Address AI! , and expands it into the character data area 40b of the operating manual of the manual generation buffer 14 (step Q14). In addition, explanatory figures (stored in advance in the instruction information storage unit 21 in association with the explanatory data of the processing step Pn or independently independent of the explanatory data) and the explanatory figures stored in the system information storage unit 22 The system information (Te1. No., ID, No., etc.) is read out and developed in the image area 40c of the manual generation buffer 14 (step Q15). Corresponding address! When the expansion of each data into the manual generation buffer 14 is completed, it is checked whether it is the final data (step Q16), and if it is not the final data, the counter r is incremented by 1 (f=f+1) and the process returns to step Q14. Similarly, the manual generation buffer 14
Explanatory data, explanatory figures, and system information are developed for each address +1 entered into the manual generation buffer 14, and when all addresses Aj 26 are reached and the process is completed, the operation manual editing/generating process is terminated.

The operation manual developed in the manual generation buffer 14 in this way is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the communication terminal does not receive the operation manual 50 as shown in FIG. You can take it. The operator of the communication terminal who receives the operating manual reads the transmitted operating manual and performs the operations described in the operating manual to obtain the desired facsimile mail group W.
You can receive 1 service.

This operation manual output process can be sent directly to the communication terminal once the operation manual has been generated.
The manual may be placed in a post office box of the facsimile mail device 1 and sent when there is a request from the communication terminal to send the operating manual for the post office box, and the output method is not limited.

Further, when an operation manual request is made during a service request, the editing control section 23 reads out the operation data stored in the data storage section 19 and stores it in the instruction information storage section 21 as shown in FIG. Create a manual comparison table. That is, it is determined how many input operations have been performed among the operations in processing steps PO to pH required to execute the service requested by the operator of the communication terminal, and the processing step P in which the input operation has been performed normally is determined.
An operation manual for operations in processing steps PO to pH necessary for executing the service after O to pH is created in the same manner as described above, and is expanded into the manual generation buffer 14 as shown in FIG. The operating manual developed in the manual generation buffer 14 is transmitted to the communication terminal in the same manner as described above.

Furthermore, the editing control unit 23 creates operation information indicating the operation contents up to the operation manual request from the operation data stored in the data storage unit 19, develops it in the manual generation buffer 14, and sends it to the communication terminal. Send. This operation information is edited and created by the editing control section 23 from the operation data in the data storage section 19 according to a predetermined format stored in the instruction information storage section 21.
As shown in FIG. 5, the contents of the operation up to the request for the operation manual are shown, and the stages of processing steps PO to pH at which the operation manual request is made are shown.

Therefore, the operator of the communication terminal can receive the details of the operation performed by himself/herself as operation information, and also
As for the operation manual, it is possible to receive and receive an operation manual containing only the operations required after the stage of requesting the operation manual in order to realize the requested service. As a result, it is not possible to check the operation details performed by the operator based on the operation information, and the operation details that the operator already knows are omitted, and only the operation details that are requested after the stage when the operator requests the operation manual are made. You can obtain an operating manual that describes the operation of the machine. Therefore, the operator can perform an ordering operation on the facsimile mail device W1 using the operation manual that describes operations that he or she does not know, without having to read the operations that he or she already knows, thereby improving the usability of the operation manual. Communication costs when transmitting to a communication terminal can be reduced.

In the above embodiment, a case is explained in which an operation manual is requested from a communication terminal, but the operator of the facsimile mail device itself can operate the facsimile mail device itself or operate the facsimile mail device from the keyboard etc. The same can be applied to the case where an operation manual is requested regarding the operation of a service request.

Therefore, the facsimile mail device 1 as a device can freely provide an operation manual for operations necessary to realize the functions of the facsimile mail device 1 requested by the operator, and explanatory data for each processing step necessary to realize the functions. In addition, if an operation manual is requested during a function request operation of the facsimile mail device, an operation manual for operations after the operation is created and sent to the operator. This makes it possible to sufficiently respond to a wide range of operator requests while reducing the required capacity of the storage unit that stores explanatory data.In addition, if an operation manual is requested during an operation, it is possible to reduce the required capacity of the storage unit that stores explanatory data. By providing only the operation manual related to necessary operations, the operation manual can be made easy to use. the result,
We can provide an operation manual for a series of operations from the beginning to the completion of the operation necessary to realize the functions of the device, so even beginners and those who do not have the operation manual attached to the device can understand the desired function of the device. This can be achieved reliably, and the usability of the operating manual can be improved by providing an operating manual for the required operating parts depending on the operator's proficiency level. Therefore, the man-machine interface can be further improved, and the functions of the equipment can be fully utilized.

In addition, we accept requests for operation manuals from communication terminals for facsimile mail devices that are equipped with communication functions, and edit and create operation manuals necessary to realize the functions desired by the requesting operator. Not only can it be sent to the communication terminal, but if an operation manual is requested during operation, an operation manual containing only the operations necessary to realize the desired function after the operation manual request can be created and sent. . Therefore, while reducing the communication costs required for transmitting the operation manual, it is possible to transmit only the contents required by the operator, improving the usability of the operation manual, and making it possible to improve the usability of the operation manual as a device equipped with communication functions. To easily and fully utilize the functions of a facsimile mail device from a communication terminal.

Furthermore, in a facsimile mail device that is a device equipped with communication functions, we receive inquiries from communication terminals regarding operations using OMR sheets, and edit and create operation manuals necessary to realize the functions desired by the requesting operator. The information can be transmitted to the communication terminal using the communication terminal, making it easier to inquire about operations from the communication terminal to the facsimile mail device, which is a device equipped with a communication function.

As a result, the man-machine interface can be further improved, and the functions of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

In addition, when creating the operation manual, the system information stored in the system information storage unit 22 is incorporated in the operation manual to be edited and created, so the operator can operate the contents described in the operation manual as is. This allows the desired service to be requested from the facsimile mail device. therefore,
Furthermore, the man-machine interface can be improved, and the functions of the equipment can be used more easily and fully.

Furthermore, when an operation manual request is made during an operation, the contents of the operations performed by the operator up to the time of the operation manual request can be output as operation information.
It is possible to check the contents of the operation up to the time of requesting the operation manual, and it is possible to improve the operator's proficiency level.

[Effect] According to the invention described in claim 1, for each processing step of a device that realizes various functions by combining a plurality of processing steps, explanatory data of the operation contents necessary for that processing step is stored, and an operation manual is stored. When a request is made, the function requested by the operator is determined from the data input to the equipment, and the operation at the processing step that should be executed to achieve that function is freely provided. In addition to creating an operation manual in combination and providing it to the operator, if an operation manual is requested in the middle of a device function operation request, an operation manual for the operation after that operation can be created and provided to the operator. Therefore, it is possible to sufficiently respond to a wide range of operator requests while reducing the required capacity of the storage unit that stores explanatory data.In addition, if an operation manual is requested during operation, the operator will not be able to operate unnecessary operation parts. It is possible to omit the operation manual related to the operation manual and provide only the operation manual related to the operations necessary for the operations after the operation manual request.

As a result, the usability of the operating manual can be improved, the man-machine interface can be further improved, and the functions of the equipment can be fully and efficiently utilized.

According to the invention set forth in claim 2, when various system information necessary for realizing the functions of the device is inputted in advance, when creating the operation manual, it is possible to create the operation manual by incorporating these system information. At the same time, since it is possible to provide an operation manual with only the operations necessary for operations after the operation manual is requested, it is possible to make the operation manual easy to use, and to make it possible to operate the operation manual according to its contents. This allows system information to be input and manipulated. Therefore, the content of the operating manual can be efficient, and even if the operator has forgotten or does not know the system information, the intended equipment function can be realized by performing the operations according to the operating manual. can be made possible. As a result, the man-machine interface can be further improved, and the functions of the equipment can be more easily and fully utilized.

According to the invention as claimed in claim 3, in a communication device having a communication function, for each processing step that combines a plurality of processing steps to realize various functions, explanatory data of the operation contents necessary for that processing step is stored. However, when an operation manual is requested from the communication device itself or a communication terminal, it determines the function requested by the operator from the data input to the communication device, and performs the operations in the processing steps that should be executed to realize that function. It is possible to create an operation manual by freely combining the explanation data of the operation contents for each processing step and output it to the communication device itself or send it to the communication terminal. When an operation manual is requested, an operation manual for operations subsequent to the operation manual request can be created and provided to the operator. It is possible to provide an operation manual that can sufficiently respond to requests, and when an operation manual is requested during operation, the usability of the operation manual can be improved by making the operation manual easy to use. As a result, the man-machine interface can be improved and the functions of communication equipment can be fully and efficiently utilized.

According to the invention set forth in claim 4, in a device equipped with a communication function, when various system information necessary for realizing the functions of the device is input in advance, when creating an operation manual, it is possible to incorporate these system information. In addition to being able to create an operation manual, if an operation manual is requested during operation,
Since we can provide an operating manual with only the operating parts necessary for subsequent operations, even if the operator has forgotten or does not know the system information, they can still retrieve the system information by operating the operating manual according to its contents. It can be made into a content that can be operated manually, and
The contents of the operation manual can be made more efficient. As a result, the man-machine interface can be further improved, and the functions of a device equipped with a communication function can be more easily and fully utilized from the communication device itself and the communication terminal.

According to the invention set forth in claim 5, when an operation manual is requested in the middle of a request to operate a function of a device, an operation manual related to the operation after the middle of the operation can be created and provided to the operator;
Since operation information can be created and provided from the operation data up to the operation manual request, it is possible to make it easier to understand the operation contents from the middle of the operation described in the operation manual, and to improve the communication for the purpose. It is possible to provide an operating manual for only the operations required during the middle of the operation to realize the functions of the equipment, which makes it possible to improve the operator's proficiency level and to efficiently perform the intended functions of the equipment. can be realized. As a result, the man-machine interface can be further improved, and the functions of a device equipped with a communication function can be more easily and fully utilized from the communication device itself and the communication terminal.

According to the invention set forth in claim 6, in the facsimile mail device, when an operation inquiry is received from the facsimile mail device itself or a communication terminal, the function requested by the operator is determined from the data input to the facsimile mail device, and the function is determined. You can create an operation manual by freely combining explanatory data of the operation contents for each processing step and provide it to the operator, as well as requesting the functions of the facsimile mail device. When an operation manual is requested during an operation, an operation manual for operations after the operation is created and provided to the operator, and operation information for the operation data up to the operation manual request is created and provided. This makes it possible to sufficiently respond to a wide range of requests from operators while reducing the required capacity of the storage unit that stores explanatory data.In addition, if an operation manual is requested during an operation, the necessary operations for subsequent operations can be updated. It is possible to provide only an operation manual or operation information up to an operation manual request, thereby improving the efficiency of using the operation manual. the result,
It is possible to improve the man-machine interface and fully and efficiently utilize the functions of the facsimile mail device.

According to the invention set forth in claim 7, a device equipped with a communication function receives ○M from a communication terminal.
It is possible to receive operation inquiries using R sheets, create an operation manual necessary for using the functions of the communication device desired by the operator, and send it to the communication terminal, making it easy to request an operation manual. Furthermore, the man-machine interface can be further improved, and the services of devices equipped with communication functions can be more easily and fully utilized from communication terminals.

[Brief explanation of the drawing]

1 to 15 are diagrams showing an embodiment of the operation manual creation device of each invention of the present application, and FIG. is a transition diagram of the processing steps of the facsimile mail device, FIG. 3 is a diagram showing the MR sheet for requesting the operation manual, FIG. 4 is a flowchart showing the basic processing of the facsimile mail device, and FIG. Figure 6 is a flowchart showing the operation manual request analysis process, Figure 6 is a diagram showing the system parameter storage function, Figure 7 is a diagram showing the storage state of operation data in the data storage unit, and Figure 8 is the operation. A flowchart showing the manual editing/creation process, FIG. 9 is a diagram showing the processing steps and system parameter states stored in the instruction information storage unit, and FIG. 10 is a flowchart showing the processing steps and explanations stored in the manual generation sofa. Figure 11 is a diagram showing the data address settings, Figure 11 is a diagram showing each data of the operation manual developed in the manual generation sofa, Figure 12 is a diagram showing an example of the output operation manual, and Figure 13 is the A diagram showing a manual creation comparison table created in the instruction information storage section, Figure 14 is a diagram showing an example of an operation manual created when an operation manual is requested during the operation, and Figure 15 is a diagram showing an example of the operation manual created when the operation manual is requested during the operation. FIG. 7 is a diagram showing an example of operation information created when an operation manual is requested. 1... Facsimile mail device, 2...
- System control unit, 3...Disk control unit, 4...Disk control unit, 5...Frombie disk device, 6...
・Hard disk device, 7...Hard disk device, 8...Host interface section, 11...
...Network control unit, 12...Modem, 13...Communication control unit, 14...Manual generation Hanwha, 15...
... Encoding/decoding section, 16... Channel control section, 17... Control program storage section, 18...
...○MR processing unit, 19...Data storage unit, 20...Storage memory, 2]...Instruction information storage unit, 22...
... System information storage section, 23 ... Editing control section, 24 ... Lotus control section, 30 ... OMR sheet for operation manual request,
30h...Inquiry mark, 301...Voice guidance required/unnecessary mark,
30j...Mail type (service type) mark, 30k...Time specification and specified time mark, 40a...Part of header, 40b... Character data area, 40c...
...Image data area. Figure 6 Figure 7 Figure 13

Claims (7)

[Claims] (1) A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps that are executed when a predetermined operation is performed, wherein when an operation is performed on the device, the operation details an input means for inputting as operation data, and data for extracting and storing various data for requesting the functions of the equipment input by the input means and data necessary for creating an operation manual from among the data input by the input means storage means; requested function determination means for determining the function requested by the operator from the input data stored in the data storage means; and instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps. Analyzing the data stored in the data storage means and combining the explanation data of the operation contents at each processing step stored in the instruction information storage means to edit and create an operation manual necessary to realize the desired function. At the same time, if an operation manual request is made during the input to request a device function, the operation manual necessary to realize the desired function is generated by combining the explanation data of the operation contents required after the input. An editing control means for editing and creating, and an output means for outputting the operation manual created by the editing control means in a predetermined expression format, and when an operation manual is requested, the operation manual necessary for realizing the functions of the equipment is provided. In addition to editing, creating and outputting the information, when an operation manual request is made during the input to request equipment functions, the requested function determining means determines the function requested by the operator and implements the function. An operation manual creation device characterized in that the operation manual is edited, created and outputted by combining the data with explanation data of the operation contents required after the middle of the input. (2) A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps that are executed when a predetermined operation is performed, wherein when an operation is performed on the device, the operation details an input means for inputting as operation data, and data for extracting and storing various data for requesting the functions of the equipment input by the input means and data necessary for creating an operation manual from among the data input by the input means storage means; requested function determination means for determining the function requested by the operator from the input data stored in the data storage means; and instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps. a system information storage means for storing various system information entered in advance to realize each function of the equipment; and a system information storage means for analyzing the data stored in the data storage means and storing the data in the instruction information storage means. In addition to editing and creating the operation manual necessary to realize the intended function by combining the explanatory data of the operation contents at each processing step, the operation manual is edited and created by incorporating the system information stored in the system information storage means. In addition, if an operation manual request is made during the input to request a device function, the operation manual required to realize the desired function is generated by combining the explanation data of the operation details required after the input. It is equipped with an editing control means for editing and creating, and an output means for outputting the operation manual created by the editing control means in a predetermined expression form, and when an operation manual is requested, the operation manual necessary for realizing the functions of the equipment is provided. At the same time, it edits and creates an operation manual by incorporating the system information stored in the system information storage means, and also edits and creates an operation manual by incorporating the system information stored in the system information storage means. When the function is requested by the operator, the function required by the operator is determined by the function request determination means, and an operation manual is edited, created, and output by combining the explanation data of the operation contents required after the input to realize the function. An operation manual creation device featuring: (3) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to realize the device, comprising a reception control means for receiving operation data from the communication terminal, and various data and inputs for requesting the function of the device taken in by the input means. a data storage means for extracting and storing data necessary for creating an operation manual from among the data taken in by the means; and a required function determination means for determining a function requested by an operator from input data stored in the data storage means. , an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps, and an instruction information storage means for analyzing the data stored in the data storage means, In addition to editing and creating the operation manual necessary to realize the desired function by combining the explanation data of the operation details, if an operation manual request is made during input to request a device function, the an editing control means that edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of operation contents necessary for the operation; and a transmission control means for transmitting to the communication terminal, and when there is a request for an operation manual, it edits and creates the operation manual necessary for realizing the functions of the device and sends it to the communication terminal, and When an operation manual request is made during input, the required function determination means determines the function requested by the operator, and combines the explanation data of the operation contents required after the input to realize the function to create an operation manual. Edit/
An operation manual creation device characterized by creating an operation manual and transmitting it to a communication terminal. (4) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to realize the device, comprising a reception control means for receiving operation data from the communication terminal, and various data and inputs for requesting the functions of the device taken in by the input means. a data storage means for extracting and storing data necessary for creating an operation manual from among the data taken in by the means; and a required function determination means for determining a function requested by an operator from input data stored in the data storage means. , an instruction information storage means for storing explanatory data of the operation contents required for each of the above-mentioned processing steps, and a system information storage means for storing various system information input in advance to realize each function of the device. Analyzing the data stored in the data storage means and combining the explanation data of the operation contents at each processing step stored in the instruction information storage means to edit and create an operation manual necessary to realize the desired function. At the same time, the system information stored in the system information storage means is incorporated to edit and create an operation manual, and if an operation manual request is made during input to request a device function, the system information stored in the system information storage means is edited and created. an editing control means that edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of operation contents necessary for the operation; a transmission control means for transmitting data to the communication terminal; Editing and creating operation manuals by incorporating system information, and inputting information to request equipment functions.
When an operation manual request is made, the function requested by the operator is determined by the requested function determination means, and an operation manual is edited and created by combining the explanation data of the operation contents required after the input to realize the function. An operation manual creation device characterized in that the operation manual is created and transmitted to a communication terminal. (5) providing operation information creation means for creating predetermined operation content information from the operation data stored in the data storage means;
When an operation manual request is made during input to request a device function, the operation content information of the operation data up to the operation manual request is created and sent to the communication terminal, and the information is sent to the communication terminal to realize the function. 5. The operating manual creation device according to claim 1, 2, 3, or 4, wherein the operating manual is edited and created by combining the data with explanatory data of the operation contents required after the input. (6) The operation manual creation device according to claim 1, 2, 3, 4, or 5, wherein the device is a facsimile mail device. (7) The operation manual according to claim 3, claim 4, claim 5, or claim 6, characterized in that the reception control means of the device comprises OMR sheet processing means for receiving and analyzing OMR sheet data. Creation device.