JPH04184662A - Operation manual creation device - Google Patents

Abstract

PURPOSE:To reduce the communication cost and to effectively utilize communication equipments by combining explanation data on operation contents into an operation manual, sending it to a communication terminal at an operation manual request from the communication terminal, and sending transmission failure information in the case of a failure in transmission. CONSTITUTION:An operator at the communication terminal sends the request for the operation manual to a facsimile mail device 1. An editing control part 23 analyzes data stored in a data storage part 19 at the request for the operation manual to judge the kind of the operation manual that the opposite-terminal operator requests and the skillfulness of the operator, reads the explanation data on operations in process steps required to realize the target function of the device 1 out of an instruction information storage device 21, and generates the operation manual on a manual buffer 14. Further, system information in a system storage part 22 is also incorporated, generated, and sent. If the transmission is in failure, the control part 23 reads transmission failure information explanation data out of the storage part 21 to generate and send the transmission failure information.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present inventions relate to an operation manual creation device, and more specifically, the present invention relates to an operation manual creation device for editing and creating an operation manual necessary for executing the functions of equipment according to an operator's request. The present invention relates to an operation manual creation device that outputs an operation manual.

[Conventional technology]

OAl! for information processing equipment, word processors, etc. 2. Description of the Related Art As the functions of communication devices such as telephones and facsimile mail devices become more sophisticated, their operations become more complex, and detailed knowledge of the devices is required to fully utilize the functions of the devices. For this reason, detailed operating manuals have traditionally been attached to devices, and operators operate the devices without referring to the operating manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals.

Therefore, conventionally, the equipment itself has a so-called help function, and when the operator becomes unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and the information requested by the operator are displayed on the display. It is being displayed on the

In such conventional help functions, when the help key is pressed, regardless of the operating state of the device,
Help information created in advance is displayed on the display. However, simply displaying such pre-prepared help information on a display does not provide help information that is appropriate for the operator's proficiency level and operation stage.

Therefore, conventionally, for example, as described in Japanese Patent Laid-Open No. 61-243518, the user's input history information and the output information from the application system are analyzed to narrow down the help items and display them as a help item table. Then, when the user selects several items that he/she wants to know in sequence, help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selection. This help information is created in advance for each help item that the user may request and is stored in the storage unit, and if there is no help information corresponding to the help item selected by the user, the help item selection will be disabled. Expand the range as appropriate and decide which help information to display. Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator does not need certain guidance information, By prohibiting the display of this guidance information during the next operation process,
It has been proposed to display only appropriate and necessary guidance information in accordance with the operator's proficiency level. The guidance information in this case is also prepared in advance assuming the proficiency level of the operator, and is appropriately selected from the plurality of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, data regarding the user's personal data and operation history, as well as data regarding the installation environment and operation history of the terminal device, can be used to determine what the user wants. A method has been proposed that detects an operating method that allows the user to reach a desired service in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency.

The help information in this case is also prepared in advance assuming the user's proficiency level, and is appropriately selected from the plurality of help information and output.

Furthermore, as described in Japanese Patent Application No. 1-280821, there has been conventionally provided a means for storing a series of operation procedure sequences for each operation of an application program, and a means for storing guide help information for each unit of state and operation. A means for storing guide help messages as a set, a means for identifying a guide request from a user or an application program, and a means for completing a request operation between descriptive qualities based on the state of the application program and the operation procedure sequence at the time of a guide request. , a means for creating a series of operation steps from the state at the time of request to the end of the operation, a means for searching from the guide help information for a message corresponding to each of the series of operation steps described, and a means for searching by the same means. means for synthesizing and displaying guide help information, which stores the content of the guide request (question), the state and state flow of the application program in advance, and uses a state flow table to display the desired state from the state at the time of the guide request. It has been proposed to create a string of operating procedure states up to the point of processing, then search for guidance messages for each of the strings of operating procedure states, and finally synthesize and display the messages in the same order as the procedure. . In this case, the guide help information is synthesized as a set of guide help messages for each unit of status and operation, but the guide help messages for each unit are not freely edited to suit the application program, but are set in advance. It is synthesized according to the procedure given.

[Problem to be solved by the invention]

However, such conventional help functions, especially JP-A-61-243518, JP-A-62-2621,
In the help function described in Publication No. 20 and Japanese Patent Application Laid-open No. 63-66623, even if help information corresponding to the proficiency level of the individual is output, such help information is created in advance and stored in the storage section. etc., and the information was selected and outputted based on the individual's proficiency level from among these multiple help information, which not only made it impossible to adequately respond to a wide range of requests, but also made it difficult to meet a wide range of requests. There is a problem in that the more support there is, the more a storage unit with a larger capacity is required to store the help information, resulting in higher costs.

In addition, the help function described in Japanese Patent Application No. 1-280821 searches for and displays guides on specific operating procedures to perform the desired process from the point when the user has difficulty with the operation. Therefore, guide information is synthesized as a set of guide help messages for each unit of status and operation, but this is because guide information is not synthesized by freely combining help messages for each unit. Even in the conventional example, it is not possible to sufficiently meet a wide range of demands (there was a problem that a large-capacity storage unit was required to meet a wide range of demands, resulting in an increase in cost).

Furthermore, conventional help functions were positioned as supplementary functions to the operating manual that came with the device, and it was assumed that the user had thoroughly read the operating manual to some extent, so complete beginners could not use the device. When operating the device or if the operating manual attached to the device is lost, there is a problem in that the help function is not sufficient and the device cannot be fully utilized.

Therefore, when the applicant receives an operation manual request along with the input of the data necessary to create an operation manual, the applicant can perform the operations for each processing step that should be executed to realize the functions of the device. We have proposed an operation manual creation device that creates and outputs an operation manual by freely combining content explanation data (Patent application No. 2-16-1999).
No. 365).

However, with this operation manual creation device, when the operation manual creation device is applied to a device equipped with a communication function, and an operation manual request is met from a communication terminal, there is no possibility that there is some kind of abnormality in the communication terminal or line. It is not clear what should be done in the event that an edited/created operation manual cannot be successfully sent to a communication terminal. If there are multiple non-delivery notifications to the communication terminal, sending each non-delivery notification to the communication terminal as is will not only increase communication charges and be uneconomical (but also The usability of memory was poor, and there was room for improvement in this respect.In particular, with the development of communication equipment, unlike the conventional help function, help functions for devices that use communication functions are available on communication terminals and lines. There is a demand for an operation manual creation device that can adequately handle the occurrence of troubles, and there is a demand for improved man-machine interfaces.

[Purpose of the invention]

The invention as claimed in claim 1 is characterized in that, in a device having a communication function, for each processing step of the device that realizes various functions by combining a plurality of processing steps, explanatory data of the operation contents necessary for that processing step is stored. , accepts operation inquiries from communication terminals, determines the function requested by the communication terminal operator from the data sent from the communication terminal, and performs operations in the processing steps that should be executed to realize that function. is created as an operation manual by freely combining the explanation data of the operation contents for each processing step and sent to the communication terminal.In addition, when the operation manual cannot be sent normally to the communication terminal, non-delivery information is sent to the communication terminal. In addition, when there is multiple pieces of non-delivery information to the communication terminal, by reducing and composing the non-delivery information, it is possible to reduce the required capacity of the storage unit that stores operation manual data and meet the wide range of operator demands. In addition to providing an operation manual that is fully compatible with the user's needs, even beginners can realize the intended functions of the device even without the attached operation manual, and the operation manual can be sent to a communication terminal properly. Even if the non-delivery information is not delivered, the non-delivery information can be obtained at the communication terminal, reducing the communication costs associated with sending the non-delivery information, and making effective use of memory when storing the non-delivery information. , the invention as claimed in claim 2 is aimed at improving the man-machine interface to make it possible to fully utilize the functions of the equipment, as well as to reduce communication costs and effectively utilize the communication equipment of the equipment. , When a device equipped with a communication function receives operation inquiries from a communication terminal, and various system information necessary to realize the device's functions has been input in advance,
When creating the operation manual according to claim 1 above, the system information is incorporated to create the operation manual, and when the operation manual cannot be transmitted normally to the communication terminal, non-delivery information is sent to the communication terminal, and When there is multiple non-delivery information to a communication terminal, reduce the non-delivery information! By combining the contents, system information can be input and operated by operating the operation manual according to its contents, and even if the operator has forgotten or does not know the system information, the operation according to the operation manual can be performed. By doing this, it is possible to realize the function of the device equipped with the intended communication function, and even if the operation manual cannot be sent normally to the communication terminal, it is possible to obtain non-delivery information at the communication terminal. In addition to reducing the communication costs associated with sending non-delivery information, it also aims to make more effective use of memory when storing non-delivery information, further improves the man-machine interface, and allows communication of the functions of devices equipped with communication functions. The invention as claimed in claim 3 is aimed at making it easier and more fully usable from a terminal, and the invention as claimed in claim 3 is a facsimile mail device that accepts operation inquiries from a communication terminal, The operations in the processing steps that should be executed in order to use the service of the facsimile mail device are created as an operation manual by freely combining the explanation data of the operation contents for each processing step and sent to the communication terminal. If the information cannot be sent to the communication terminal normally, non-delivery information is sent to the communication terminal, and if there is multiple non-delivery information to the communication terminal, the operation manual is reduced and combined. We provide a facsimile mail device that can reduce the required capacity of the storage unit that stores data for use, and provide an operation manual that can fully meet the wide range of demands of operators. In addition, by operating the operation manual according to its contents, system information can also be entered and operated, even if the operator has forgotten or does not know the system information. By performing the following operations, you can easily and fully utilize the services of the facsimile mail device from your communication terminal.Furthermore, even if the operation manual cannot be sent to the communication terminal normally, It is possible to obtain non-delivery information using fax machines, reduce the communication costs associated with sending non-delivery information, make effective use of memory when storing non-delivery information, and improve the man-machine interface. The invention as claimed in claim 4 is aimed at making it possible to fully utilize the functions of a mail device, reducing communication costs, and effectively utilizing the memory of a facsimile mail device. The operator accepts inquiries regarding operation by the operator, creates an operation manual necessary for using the function of the communication equipment intended by the operator and sends it to the communication terminal, and also successfully sends the operation manual 7L/ to the communication terminal. If this is not possible, the non-delivery information is sent to the communication terminal, and if there is multiple non-delivery information to the communication terminal, the non-delivery information is reduced and combined to respond to the operation inquiry from the communication terminal. In addition to making the process even easier, even if the operation manual cannot be sent to the communication terminal properly, the communication terminal can obtain non-delivery information, and the communication costs associated with sending the non-delivery information can be reduced. In addition to reducing the number of communications, the effective use of memory when storing non-delivery information is achieved, and the man-machine interface is further improved to make it easier and more effective to utilize the services of devices equipped with communication functions from communication terminals. The purpose is to reduce communication costs and make effective use of the memory of facsimile mail devices.

[Means to solve the problem]

In order to achieve the above object, the invention according to claim 1 provides the following: When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and a plurality of operations are performed according to the operation data. A device for creating an operation manual for a device equipped with a communication function that realizes multiple functions by executing processing steps in combination, comprising: a reception control means for receiving operation data from the communication terminal; a data storage means for extracting and storing data necessary for creating an operation manual from the received data; an instruction information storage means for storing explanatory data of operation contents required for each of the above processing steps; Editing that analyzes the data stored in the storage means and combines the explanation data of the operation contents at each processing step stored in the instruction information storage means to edit and create an operation manual necessary to realize the desired function. a control means; a transmission control means for transmitting the operation manual created by the editing control means to the communication terminal in response to a request from the communication terminal; and a transmission control means for transmitting non-delivery information to the communication terminal when transmission of the operation manual to the communication terminal fails. A non-delivery information storage means for storing non-delivery information, and when there is a plurality of non-delivery information to be sent to the communication terminal when transmission of an operation manual fails, the non-delivery information is reduced and a predetermined number of pages of non-delivery notifications are combined into one page. When there is an operation manual request from a communication terminal, the operation manual is created by combining the explanation data of the operation contents and transmitted to the communication terminal, and when the transmission of the operation manual fails, The invention according to claim 2 is characterized in that when there is a plurality of pieces of non-delivery information to be sent to the communication terminal, the non-delivery information is reduced and combined and notified to the communication terminal, when a predetermined operation is performed on the communication terminal. An operation manual creation device for a device having a communication function that receives operation data corresponding to the operation content from the communication terminal and executes a plurality of processing steps in combination according to the operation data to realize a plurality of functions. A reception control means for receiving operation data from the communication terminal; a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means; and each of the above-mentioned processes. An instruction information storage means for storing explanatory data of operation contents required for each step; a system information storage means for storing various system information entered in advance to realize each function of the device; and a data storage means. The data stored in the means is analyzed and the explanatory data of the operation contents at each processing step stored in the instruction information storage means are combined, and the system information stored in the system information storage means is incorporated to achieve the desired function. An editing control means for editing and creating an operation manual necessary for realization; a transmission control means for transmitting the operation manual created by the editing control means to a communication terminal in response to a request from the communication terminal; and a transmission control means for transmitting the operation manual to the communication terminal. a non-delivery information storage means for storing non-delivery information to be sent to the communication terminal in the event of failure; It is equipped with a reduction synthesis means for composing a predetermined number of pages of non-delivery notifications into one page, and when an operation manual is requested from a communication terminal, an operation manual is created by combining explanation data of operation contents and system information. In addition, if there is a plurality of non-delivery information to be sent when transmission of the operating manual fails, the non-delivery information is reduced and combined and notified to the communication terminal. The invention according to claim 3 is the invention according to claim 1 or claim 2, wherein the device is a facsimile mail device.The invention according to claim 4 is the invention according to claim 1, claim 2, or claim 3. The invention is characterized in that the device is a device equipped with a communication function, and the reception control means includes an OMR processing means for analyzing data on an OMR sheet.

Hereinafter, a detailed description will be given based on examples.

FIG. 1 is a block diagram of a facsimile mail device 1 commonly used in the operation manual creation device of each invention of the present application.
The facsimile mail device 1 includes a system control section 2, a disk control section 3.4, a floppy disk device 5, a hard disk device 6.7, a host interface section 8, and communication processing sections FCU1 to FCUn.

The system control section 2 controls the facsimile mail device 1 according to a program stored in the internal memory, floppy disk device 5, or hard disk device 6.7.
In particular, the writing and reading of image data to and from the floppy disk device 5 and hard disk device 6.7, as well as each communication processing unit FCU1=FCUn.
The facsimile mail apparatus 1 executes the sequence as the facsimile mail apparatus 1. The facsimile mail device 1 is
It has various functional services such as proxy communication function, simultaneous broadcast function, confidential communication function, time specified transmission function, bulletin board service function, post office box function, serial communication function, etc., and the system control unit 2
The communication processing unit FCU executes and controls each of these functions.
I to FCUn are controlled and performed.

In addition, in order to use each of these functions of the facsimile mail device 1, a communication terminal (for example, a facsimile machine) connected to the facsimile mail device 1 performs certain operations on the facsimile mail device 1 to request a service. If necessary, in the present invention, as will be described later, the communication terminal can request the facsimile mail device 1 for an operation manual showing the operation contents of this service request.

The disk control unit 3 and the disk control unit 4 control the drive of the floppy disk device 5 and the hard disk device 7, and the Fronbi disk device 5 and the hard disk device 6.7 are provided with basic programs and various data as a facsimile mail device. In particular, it stores messages sent from communication terminals and messages sent from a host device (described later).

The host interface unit 8 includes a host device, for example,
A computer device or the like is connected, and the host interface unit 8 executes communication control with the host device. What can be connected to this host interface section 8 is not limited to a host device such as a combiator device,
For example, it may be another facsimile mail device. The host interface section 8 includes a DMAC (direct memory access controller) that directly connects the host device and the facsimile mail device 1, and a communication control section that connects the host device and the facsimile mail device 1 via a line. etc. are used.

The communication processing units pcut to FCUn are provided as many as the number of storage lines, and each communication processing unit FCLII to FCUn is
As shown in the figure, the communication processing units FCDI and FCUn include a network control unit 11, a modem 12, a communication control unit 13, a manual generation buffer 14, an encoding/decoding unit 15, a channel control unit 16, a control program storage unit 17, OMR
Processing section 18, data storage section 19, storage memory 20, instruction information storage section 21, system information storage section 22
, an editing control section 23, a bus control section 24, a reduction synthesis processing section 25, and the like.

Lines L1 to Ln are connected to the network control unit 11, and the line L
For example, telephone lines are connected to 1 to Ln.

The network control unit 11 is what is called an AA-NCU, and performs automatic call origination and call termination processing.

Modem 12 modulates the transmitted signal and demodulates the received signal.

The communication control unit 13 exchanges facsimile control signals with a communication terminal (for example, a facsimile machine) connected via the lines L1 to Ln, and executes a facsimile communication procedure. Further, the communication control unit 13 has a built-in audio output device, and a commonly used audio LSI, for example, is used as the audio output device. This audio output device outputs audio guidance to the facsimile mail device 1 when ordering by PB)-on is performed.

In the manual generation buffer 14, operation manuals and non-delivery information for each invention of the present application, which will be described later, are developed.

The encoding/decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes communication processing units FCUI to F
It stores the basic program as CUn, the operation manual generation/output processing program of each invention of the present application, the non-delivery notification processing program, etc., and the channel control unit 16 controls the communication processing units FCUI to FCUn according to the program in the control program storage unit 17. The communication processing unit FC controls each part of
It executes the sequence from UI to FCIIn, and also executes operation manual generation/output processing and non-delivery information output processing of each invention of the present application.

The OMR processing unit (OMR processing means) 18
Detection of whether or not the received message is an MR sheet message, and when the received message is an OMR sheet message, the received OMR
Marks made on the OMR sheet and mark positions are detected from the electronic message on the sheet, and the detection results are stored in the storage memory 20.

The data storage unit (data storage means) 19 has lines 1 to L.
Among the data (text, dial tone, etc.) sent from the other party's communication terminal via n, the data necessary for creating an operation manual and the data necessary for non-delivery notifications are stored, and the data necessary for creating this operation manual is stored. The data includes, for example, an operation manual request command, the type of operation manual requested (i.e., the type of service function that the other operator requests from the facsimile mail device 1), the type of other operator (for example, the ID of the other party's terminal, the operator's ID, etc.)
, and data indicating the proficiency level of the other operator.

As described above, the storage memory 20 includes the OMR processing unit 18
Temporarily stores the detection results of the message on the OMR sheet detected by the OMR sheet and messages other than the OMR sheet when transferring them to the floppy disk device 5 or hard disk device 6.7, and also stores them in the floppy disk family W5 or hard disk device W6.7. - hours are stored when transmitting the message via the communication processing units FCUI to FCUn.

The instruction information storage unit (instruction information storage means) 21 stores explanatory data of the operation contents on the communication terminal required for each of a plurality of processing steps to realize the service (function) provided by the facsimile mail device 1. Remember. That is, when requesting a service from the facsimile mail device 1, a certain operation is requested for each processing step PO-PI3, as shown in FIG. Explanatory data explaining the operation details required at the communication terminal for each pH is stored in advance. Therefore, the instruction information storage unit 21 stores processing steps PO to pH necessary for realizing each function of the facsimile mail device 1.
It is only necessary to store explanatory data for each function, and there is no need to store multiple types of help information corresponding to the individual's proficiency level for each function, unlike in the past. Additionally, the instruction information storage unit 21 stores explanatory data for non-delivery information when the operating manual cannot be transmitted normally to the communication terminal, and this non-delivery information also corresponds to the requested operating manual. It is edited and created by combining the explanation data of non-delivery information.

Therefore, the instruction information storage unit 21 also serves as non-delivery information storage means for storing non-delivery information.

Note that the non-delivery information may be stored in the hard disk 6, 7, etc. of the facsimile mail device 1.

The system information storage unit (system information storage means) 22 stores predetermined system information required to realize the functions of the facsimile mail device l, and this system information includes, for example, user ID, Nα, and destination address. ID
, Nα, and a destination telephone number (Te1.k).

When there is a request for an operation manual, the editing control unit (editing control means) 23 analyzes the data stored in the data storage unit 19 and determines the type of operation manual requested by the other operator (i.e., the purpose of the operator). The instruction information storage unit 21 stores explanatory data for each processing step PO-pH necessary to realize the desired functions of the facsimile mail device 1, and the operator's proficiency level. , and edit and create it as an operation manual in the manual generation buffer 14. Further, at this time, if the system information storage unit 22 stores system information necessary to realize the function, the operation manual is created by incorporating this system information. Furthermore, when the transmission of the operating manual fails, the editing control unit 23 reads the explanation data of the non-delivery information corresponding to the requested operating manual from the instruction information storage unit 21, and edits and creates the data as non-delivery information.

The reduction synthesis processing section (reduction synthesis means) 25 is the editing control section 2
3, and performs reduction processing, composition processing, enlargement processing, etc. of the non-delivery information edited and created by the editing control section 23. That is, when there are multiple pieces of non-delivery information to be sent to the same communication terminal or there are multiple pages, the editing control unit 23 controls the reduction and synthesis processing unit 25 to convert the image information of each page of the non-delivery information into lines. Thinning and pixel thinning are performed, reduction processing is performed, and image information of each reduced non-delivery information is combined into one page. This reduction rate of non-delivery information is not limited to reducing the image information of each page to reduce the image information of two pages worth of non-delivery information to one page. The reduction rate may be changed as appropriate depending on the number of pages of non-delivery information to be delivered. Further, the reduction synthesis processing section 25
In addition to reducing and compositing image information for each page, it is also possible to reduce and synthesize only a part (for example, the upper half) of the image information of one page of each non-delivery information, or to combine it with reduced image information. It also combines image information at the same size and has a function to enlarge image information. Therefore, the reduction/synthesis processing unit 25 has a function of reducing, equal-sized, and enlarging a plurality of original pages, and composing a negative part or all of them to create one page.

This facsimile mail device 1 includes each communication processing unit FCU.
Lines L1 to Ln are housed for each of I to FCUn, and facsimile communication is performed with the other communication terminal connected via these lines L1 to Ln. When the facsimile mail device 1 receives a service request from a communication terminal connected via the lines L1 to Ln, it analyzes the requested service and provides the service. This service request can be made using an OMR sheet, or can also be made using a tone signal or the like.

When the other party's communication terminal makes a service request using the OMR sheet, the facsimile mail device
The processing unit 18 reads the mark position on the OMR sheet and develops the reading result in the storage memory 20. The channel control unit 16 analyzes the contents of the storage memory 20, determines the contents of the service request, and executes the requested service.

For example, when the service request is for a time-specific transmission service, the facsimile mail device 1 temporarily stores the received encoded message in the storage memory 20, encodes and
After decoding in the decoding unit 15 and re-encoding using a predetermined encoding method, or directly via the bus control unit 24 to the floppy disk 5 or hard disk 6.
．． Accumulates to 7.

Thereafter, at the specified sending time, the message is read from the floppy disk 5 or hard disk 6.7,
The data is transferred to the vacant communication processing units FCUI to FCUn via the bus control unit 24 thereof. Communication processing unit FCU1=PC
Un temporarily stores the transferred message in the storage memory 20, re-encodes it using a predetermined encoding method in the encoding/decoding section 15, or transmits it as is to the designated destination.

Note that the network control section 11, modem 12, communication control section 13
The OMR processing unit 18 constitutes a reception control unit that receives operation data from a communication terminal, and the network control unit 11, modem 12, and communication control unit 13 send edited and created operation manuals and non-delivery information to the communication terminal. It constitutes a transmission control means for transmitting data.

Next, the effect will be explained.

As described above, when a service request is received from a communication terminal, the facsimile mail device 1 provides the requested service, but if the operator of the communication terminal does not know how to operate it, A manual request is accepted, an operation manual corresponding to the service (function of facsimile mail device 1) requested by the operator is created and sent to the communication terminal. Further, when the operation manual cannot be normally transmitted to the communication terminal, a notification process of non-delivery information is performed.

That is, when the operator of the communication terminal requests the facsimile mail device 1 for an operating manual, he first calls the facsimile mail device f1 and requests the operating manual. This request for the operation manual can be made using a tone signal by performing key operations according to the voice guidance from the facsimile mail device ff, or the request for the operation manual can be made using the OMR sheet. You can also do that. For example, when requesting an operating manual using an OMR sheet, an OMR sheet 30 (see FIG. 3) prepared in advance for requesting an operating manual is used to request the operating manual. This operation manual request OMR sheet 30 is
For example, as shown in FIG. 3, like a normal OMR sheet, a start mark 30a, an initial inclination permissible limit determination mark 30b, a guide mark 30c, a mode switching mark 3
0d, field number 30e, free area division designation mark 30f
, an end mark 30g, etc., as well as marks specially provided for requesting an operation manual, namely, an inquiry mark 30h, a voice guidance required/unnecessary mark 301, and a mail type (service type) mark 30j.
, whether or not the time is specified, and the specified time mark 30.

When an operator of a communication terminal requests an operation manual using the OMR sheet 30, he calls the facsimile mail device 1 and sends an OM to the communication terminal (for example, a facsimile device).
All you have to do is read the R sheet 30 and send it.

Next, we will discuss the process in the facsimile mail device 1 in the fourth section.
This will be explained based on FIGS.

As shown in FIG. 4, when the facsimile mail device 1 receives an incoming call (step S1), it receives the user ID (step S2), and checks whether the received user ID is registered (step S3). This user ID is for using the facsimile mail device l, and is stored in the system information storage section 22. If the received user ID is not registered, error processing is performed (step S4), and a check is made to see if the user ID should be re-entered (step S5). If re-input is to be performed, the process returns to step S2 to receive the user ID; if re-input is not to be performed, error handling and line disconnection are performed, and this flow ends (steps S6 and S7).
).

In step S3, if the received user ID is registered, a check is made to see if the ordering is by PB) (step S8), and if it is PB ordering, the PB ordering is received (step S9).
. When the reception of the PB ordering is completed, a check is made to see if the ordering is normal (step 5IO), and if the ordering is normal, reception of the message is started (step 511). When the reception of all the messages is completed (step 12), check whether the messages were received normally (step 513), and if the messages were received normally, disconnect the lines L1 to Ln. The reception process ends (step 514).

In step S13, if the message is not received normally, after performing error processing,
(Step S15.514), and in Step S10, if the ordering by the PB)-n was not performed normally, an error process (for example, a communication terminal indicating that the ordering was not performed normally) is performed. (step 516), and checks whether it is re-inputted (step 517). If re-input is to be performed, return to step S9 and enter PB)
- If an ordering request is received and re-input is not performed, after performing error handling (for example, feedback to the communication terminal that the line will be disconnected), the line will be disconnected.
1 to Ln are cut (step S15.514).

Steps s9 to 517 described above are the flow of normal service request reception processing of the facsimile mail device W1.

On the other hand, if it is determined in step S8 that the order is not based on PB), the message is received (step 818).
), it is checked whether the received message is an OMR sheet message and whether there is an OMR sheet for inquiry, that is, for requesting an operation manual (step S19.520).

If the request is not an inquiry request (operation manual request), ordering processing using the OMR sheet is performed (step 521). That is, the OMR processing unit 8 reads the mark position of the OMR sheet from the message of the received OMR sheet and expands it into the storage memory 2o, and the channel control unit 16 reads the contents of the OMR sheet expanded into the storage memory 20. Analyze and determine the contents of the ordering. Check whether the ordering has been carried out normally (Step 522). If the ordering has not been carried out normally, after performing error processing, the lines L1 to Lr1 are disconnected (Step S23.514). If it is working normally, it will receive the message,
When all the messages are received normally, the line L1=Ln is disconnected and this flow ends (steps Sll to 515).

In step S20, when the inquiry request (operation manual request) is made, the inquiry processing using the OMR sheet (
Check whether the operation manual request (operation manual request) was performed normally (step 525); if not, error processing is performed and then the line Ll=Ln is disconnected (steps S6, S7). If the inquiry request is successfully made, the lines L1 to Ln are disconnected - step 526).

Analysis of inquiries (analysis of request contents of operation manual)
(Step 527). Next, step 528 checks whether the content of the inquiry request is normal.
). If the content of the inquiry request is not normal, this flow is terminated by performing error processing, such as notifying the communication terminal that the content of the inquiry request is not normal (
step 329).

If the content of the inquiry is normal, operation manual editing processing and operation manual output processing are performed (step S30.531), and it is checked whether the operation manual has been transmitted normally (step 532). If the transmission was successful, the process is terminated; if the transmission was not successful, a non-delivery notification process, which will be described later, is performed and the flow is terminated (step 533).

Next, the inquiry analysis process in step S27 will be explained.

Each communication processing unit FCUI to FCUn reads the mark position of the OMR sheet 30 from the received message of the operation manual request OMR sheet 30 in the OMR processing unit 18, expands it in the storage memory 20, and expands it in the storage memory 2o. The channel control unit 16 analyzes the contents of the OMR sheet and determines the contents of the operation manual request.

That is, the channel control unit 16 analyzes the contents developed in the storage memory 20, and as shown in FIG.
Determine whether voice guidance is necessary (step R1)
, If it is determined that there is a mark at the key position of the voice guidance mark 30i on the OMR sheet, set the system parameter do to center aO in step R2), OM
If it is determined that the voice guidance mark 30i of the R sheet has a mark at the "no" position, the system parameter dO is set to al (step 3). Here, the system parameters are each processing step P shown in FIG.
This is a parameter that determines which processing step PO-Pll to move to next when moving from O-pH to the next processing step PO-P11, and is stored in the instruction information storage unit 21 as shown in FIG. It is stored in the created buffer for storing system parameters. Note that the system parameter d.

The system parameters d1, d2, and d3 are the parameters for whether or not voice guidance is required, and the system parameters d1, d2, and d3 are for the selection of a post office box or bulletin board, the necessity for specifying a time, and the destination by entering the destination ID in Nil or the telephone number (Te1.Na ), and d4 stores a parameter indicating whether or not to broadcast.

After setting the necessity of voice guidance and its system parameters, the channel control unit 16 then determines whether or not it is a post office box service (step R4). If it is not a post office box service, the system parameter d1 is set to b2, and a check is made to see if there is a post office box level (serial number given to the message that the user inserts into the post office box) (steps R5, R6). If there is a private address box, then the private address box floor is stored in the system information storage section 22 and the process proceeds to the next step (step R7), and if there is no private letter box, the process directly proceeds to the next step.

In step R4, if it is not a post office box service, check whether it is a bulletin board service (step R8); if it is a bulletin board service, set the system parameter d1 to bl.
It is checked whether there is a bulletin board number (a serial number given to the message posted by the user on the bulletin board) by setting it to the bulletin board (step R9, RIO). If there is a bulletin board stone, the bulletin board information is stored in the system information storage section 22 and the process proceeds to the next step (step R11); if there is no bulletin board stone, the process directly proceeds to the next step.

If it is not a bulletin board service in step R4, a check is made to see if it is a normal message (step R12), and if it is not a normal message, an error process is performed and the flow ends (step R13). If it is a normal message, the system parameter d1 is set to number 62 and the process moves to the next step (step R14).

When the system parameters have been set according to the post office box, bulletin board, or viAt statement, a check is then made to see if the time is specified (step R15), and if the time is not specified, the system parameter d2 is changed to d3.
(step R16). This system parameter d3 will be set again in later processing. When specifying the time, the system parameter d2 is set to b3 (step R17), and it is checked whether the specified time is normal (step R18). If the specified time is not normal, perform error processing and end this flow (Step R19); if the specified time is normal, the specified time is stored in the system information storage section 22, and the destination is Te1. It is checked whether the designation is by No (steps R20, R21), and if the destination is Te1. If the destination is Te1., set the system parameter d3 to b4 (step R22) and proceed to the next process. If not specified, the destination is 10. It is checked whether it is specified by k (step R25). The destination is Te1. Even with Na, 10.
If Na is not specified, it is determined that an error has occurred, and after error processing is performed, this flow is ended (step R19). When the destination is specified as In, 1licL, the system parameter d3 is set to b5 (step R26), and it is checked whether it is a broadcast service (step R27). If it is not a broadcast service, set the system parameter d4 to 02 (step R28);
When using broadcast service, set system parameter d4 to 0.
1 (step R29). After setting each system parameter in this way, a service code is determined from the set system parameters and stored in the register (step R30). In other words, by detecting and setting system parameters, the type of function (service) requested by the operator of the communication terminal is determined, and an operation manual corresponding to the type of service requested by the operator of this communication terminal is then created. do.

Next, this operation manual creation process will be explained based on the flowchart shown in FIG.

The editing control unit 23 first sets the counters n, m, and l to “O”.
is set (reset) (step Ql), and the code of processing step Pn is stored in the manual generation buffer 14 (step Q2). That is, first, processing step PO
The code is stored in the manual generation buffer 14. Next, the editing control unit 23 reads the system parameters of this processing step Pn from the instruction information storage unit 21 (system parameters dO to d4, etc. set in FIG. 5.6 above).
In step Q3), the system parameters are “
0" (step Q4).

If the system parameter is "O", the address of the explanatory data corresponding to the system parameter "0" and the code of the next processing step Pn are read out in processing step Pn and stored in the manual generation buffer 14 (step Q5). . On the other hand, when the system parameter is not "0", the value of the system parameter d'm is read from the system information storage unit 22 (step Q6), the processing step Pn and the address of the explanatory data corresponding to the system parameter dm and the next processing step. The code of Pn is read from the instruction information storage unit 21 and inputted into the manual generation buffer 14 as address /l (step Q7).
. That is, the processing step Pn and the system parameters correspond to each other as shown in FIG. 8, and when the processing step Pn and the system parameters are determined, the next processing step Pn is determined, and the corresponding Explanatory data for the processing step Pn is determined. Therefore, by freely combining the processing step Pn and the system parameters, the next processing step Pn can be freely set, and the explanatory data necessary for the operation at this processing step Pn can be freely combined.

As shown in step 2, first, when the address setting of the explanation data of the next processing step Pn corresponding to the processing step PO, the system parameter aO, and the system parameter dm is completed, m11 is set as the parameter m.Step Q8
), it is checked whether it is the final processing step Pn (step Q9).

If it is not the final processing step Pn, the process returns to step Q3 and similarly stores the next processing step Pn and explanation data in the manual generation buffer 14 based on the system parameters for each processing step Pn (steps Q3 to Q8).

When the above processing is repeatedly executed up to the final processing step Pn, the manual generation buffer 4 contains the codes of the processing step Pn necessary for executing the service requested by the operator in the order of address settings and their processing. The address of the explanation data at step Pn is expanded. Therefore, by freely setting system parameters, processing steps Pn corresponding to each of the multiple functions of the facsimile mail device can be set, and explanatory data for each processing step Pn corresponding to the desired function can be freely set. Can be combined.

Next, the service code stored in the system information storage unit 22 is read (step Qll), a part of the corresponding header is taken out, and as shown in FIG. (Step Q12).

Here, the counter l should be set to 0'' in step Q13).
, reads the explanatory data stored at address A1 and develops it in the operation manual character data area 40b of the manual generation buffer 14 (step Q14).
). In addition, explanatory figures (stored in advance in the instruction information storage unit 21 in association with the explanatory data of the processing step Pn, or independently regardless of the explanatory data) and the explanatory figures stored in the system information storage unit 22 The system information (Te1.N11, 10.8α, etc.) is read out, and the image area 40 of the manual generation buffer 14 is read out.
c (step Q15). Corresponding address l
When the expansion of each data into the manual generation buffer 14 is completed, step Q is performed to check whether the data is the final data.
16) When the data is not the final data, set the counter l to 1.
Increment by (f=ffi+1) L, and return to step Q14. Similarly, manual generation buffer 14
Each address A! Explanatory data, explanatory figures, and system information are developed in the manual generation buffer 14, and when processing is completed for all addresses Al,
Ends the operation manual editing/generation process.

The operation manual developed in the manual generation buffer 14 in this way is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the communication terminal does not receive the operation manual 50 as shown in FIG. You can take it. The operator of the communication terminal who has received the operation manual can receive the intended service of the facsimile mail device 1 by looking at the transmitted operation manual and performing the operations as described in the operation manual. I can do it.

Next, the non-delivery notification process in step S33 will be explained based on FIG. 12.

The facsimile mail device 1 checks whether there is a non-delivery notification (step T1), and if there is a non-delivery notification, sets a variable i indicating the number of non-delivery notifications to 1 (step T1).
2). This non-delivery notice describes that the operation manual could not be sent, the reason for this, how to retrieve the operation manual, etc., and is usually written within one page.

Next, check whether there is a non-delivery notice to the same address (step T3), and if there is a non-delivery notice to the same address,
The variable i is incremented by 1, and the two non-delivery notifications are reduced and synthesized by the reduction and synthesis processing unit 25 (step T5).The two pages of non-delivery information are reduced and synthesized into one page. When completed (step T6), the image information of the reduced and combined non-delivery information is stored in the manual generation buffer 14, and the transmission is sent to the communication terminal □ (step T7). If there is still a non-delivery notification, step T3 Returning to , the two non-delivery notifications are similarly reduced, combined and transmitted, and when the reduction, combination and transmission processing of all non-delivery notifications is completed, this processing is terminated.

Therefore, for example, as shown in FIG. 13, when there are multiple non-delivery notifications such as non-delivery notification A and non-delivery notification B for the same destination, these two non-delivery notifications A and B are reduced and one
It can be combined into a page and sent to a communication terminal.

As a result, when there are multiple non-delivery notifications to the same destination, the communication costs required to send the non-delivery notifications can be reduced.
Further, it is possible to reduce the storage capacity of the memory that stores the non-delivery information before it is sent, and it is possible to reduce the communication cost of the facsimile mail device l and to make effective use of the memory. In addition, the operator of the communication terminal that requested the operation manual can receive non-delivery information from the facsimile mail device 1 even when the operation manual cannot be received normally, and the operation manual will not be sent due to the non-delivery information. You can learn the reason, how to retrieve the operation manual, etc. As a result, the operation manual can be used more effectively, and orders from the communication terminal to the facsimile mail device 1 can be made more reliably.
and can be done appropriately.

In this way, when the facsimile mail device 1 as a communication device receives an operation manual request from the communication terminal, the facsimile mail device 1 as a communication device responds to the request from the operator of the communication terminal.
The operation manual for the operations necessary to realize the 0 functions,
Explanatory data for each processing step necessary to realize the function can be edited and created in any combination and sent to the communication terminal. As a result, it is possible to edit, create, and provide an operating manual that can fully meet the wide range of demands of communication terminal operators without using a large-capacity storage device. In addition, facsimile mail equipment
It is possible to provide an operation manual for a series of operations from the beginning to the completion of operations necessary to realize the functions of the facsimile mail device 1, so even beginners can use the facsimile mail device 1 even if there is no operation manual attached to the facsimile mail device 1. The functions of the device 1 can be reliably realized. therefore,
can improve the man-machine interface,
The functions of the facsimile mail device 1 can be fully utilized.

In addition, for devices equipped with communication functions, when we receive operation inquiries from communication terminals using OMR sheets, we edit and create operation manuals necessary to realize the functions desired by the requesting operator and send them to the communication terminal. This makes it easier to inquire about operations from a communication terminal to a device equipped with a communication function. As a result, the man-machine interface can be further improved, and the functions of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

Furthermore, when creating the operating manual, the operating manual is edited and created by incorporating the system information stored in the system information storage unit 22 in advance, so the operator can operate the contents described in the operating manual as is. This allows the desired service to be requested from the facsimile mail device. Therefore, the man-machine interface can be further improved, and the functions of the equipment can be used even more easily and fully.

Further, when the operation manual cannot be transmitted normally, non-delivery information can be notified to the communication terminal, and the user can know the reason why the operation manual has not been sent and how to retrieve the operation manual. therefore,
The operation manual can be more reliably provided to the operator of the communication terminal. As a result, the usability of the operating manual can be further improved, the man-machine interface can be further improved, and the usability of the communication device can be further improved.

Furthermore, when sending non-delivery information, if there are multiple pieces of non-delivery information to the same destination, the non-delivery information can be combined and sent, reducing communication costs required for sending non-delivery information. At the same time, memory can be used effectively.

〔effect〕

According to the invention as set forth in claim 1, in a device having a communication function, explanation data of operation contents necessary for each processing step of the device that combines a plurality of processing steps to realize various functions is provided. Processing steps that must be executed in order to store and receive operational inquiries from communication terminals, determine functions requested by the communication terminal operator from data sent from the communication terminals, and implement those functions. You can create an operation manual by freely combining explanatory data of the operation contents for each processing step and send it to a communication terminal. Information can be notified to the communication terminal, and when there is multiple non-delivery information, the non-delivery information can be reduced and combined, reducing the required capacity of the storage unit that stores the data for the operation manual, It is possible to provide an operation manual that fully meets the wide range of demands of operators, and it is also possible to enable even beginners to realize the intended functions of the equipment even without the attached operation manual. Even if the operation manual cannot be sent to the normal communication terminal, the non-delivery information can be obtained from the communication terminal, reducing the communication costs associated with sending non-delivery information, and reducing the number of non-delivery information. It is possible to effectively utilize memory when storing information. As a result, it is possible to improve the man-machine interface, fully utilize the functions of the device, and reduce communication costs.

According to the invention set forth in claim 2, when a device with a communication function receives an operation inquiry from a communication terminal and various system information necessary for realizing the function of the device is input in advance,
When creating the operation manual according to claim 1 above, the system information can be incorporated to create the operation manual, and when the operation manual cannot be transmitted normally to the communication terminal, non-delivery information can be sent to the communication terminal. ,
In addition, when there is multiple non-delivery information to the communication terminal, the non-delivery information can be reduced and combined, so by operating the operation manual according to its contents, it is possible to input system information as well. Even if the operator has forgotten or does not know the system information, by performing the operations according to the operation manual, it is possible to realize the functionality of the equipment with the intended communication function. Even if the data cannot be sent to the communication terminal normally, the non-delivery information can be obtained at the communication terminal, and the communication costs associated with sending the non-delivery information can be reduced, and the non-delivery information can be stored. memory can be used effectively. As a result, the man-machine interface can be further improved, and the functions of devices equipped with communication functions can be used more easily and fully from the communication terminal.

According to the invention as claimed in claim 3, the facsimile mail device receives an operation inquiry from a communication terminal, and performs processing steps to be executed in order to use the service of the facsimile mail device targeted by the operator. It is possible to create an operation manual by freely combining the explanation data of the operation contents for each processing step and send it to the communication terminal.In addition, when the operation manual cannot be sent normally to the communication terminal, non-delivery information can be sent. When sending to a communication terminal and there is multiple non-delivery information to the communication terminal, the non-delivery information can be reduced and combined, reducing the required capacity of the storage unit that stores operation manual data. In addition to providing an operation manual that can fully meet the wide range of operator demands, even beginners can realize the desired facsimile mail device service without the attached operation manual. In addition, by operating the operation manual according to its contents, the system information can also be inputted, so even if the operator has forgotten or does not know the system information, by following the operations according to the operation manual, the operator can input the system information. It is possible to easily and fully utilize the services of a mail device from a communication terminal,
Furthermore, even if the operation manual cannot be sent normally to the communication terminal, non-delivery information can be obtained from the communication terminal, and communication costs associated with sending non-delivery information can be reduced. At the same time, it is possible to effectively utilize memory when storing non-delivery information. As a result, the man-machine interface can be improved and the functions of the facsimile mail device can be fully utilized.

According to the invention set forth in claim 4, the operator receives an inquiry regarding the operation based on the OMR sheet 62 from the communication terminal, creates an operation manual necessary for using the function of the communication device targeted by the operator, and then creates the operation manual necessary for using the function of the communication device targeted by the operator. If the operation manual cannot be sent normally to the communication terminal, non-delivery information is sent to the communication terminal, and if there is multiple non-delivery information to the communication terminal, the non-delivery information is sent to the communication terminal. Since the communication information can be compressed and synthesized, it is possible to make operation inquiries from the communication terminal even easier, and if the operation manual cannot be sent to the communication terminal normally. You can also obtain non-delivery information on your communication terminal.
It is possible to reduce communication costs associated with sending non-delivery information, and to effectively utilize memory when storing non-delivery information. As a result, the man-machine interface can be further improved, and the services of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

[Brief explanation of drawings]

1 to 13 are diagrams showing an embodiment of the operation manual creation device of each invention of the present application. FIG. 1 is a block diagram of a facsimile mail device to which the operation manual creation device is applied, and FIG. 2 is a block diagram thereof. A transition diagram of the processing steps of the facsimile mail device. Fig. 3 is a diagram showing the OMR sheet for requesting the operation manual. Fig. 4 is a flowchart showing the basic processing of the facsimile mail device. Fig. 5 is the operation manual. Flowchart showing the request analysis process, Figure 6 is a diagram showing the system parameter storage buffer, Figure 7 is a flowchart showing the operation manual editing/creation process, and Figure 8 is stored in the instruction information storage unit. Figure 9 shows the processing steps and the status of system parameters. Figure 9 shows the address settings for the processing steps and explanatory data stored in the manual generation buffer. Figure 10 shows the operation manual expanded in the manual generation buffer. Figures showing each data, Figure 11 is a diagram showing the output operation manual, Figure 12 is a flow chart showing the non-delivery notification and non-delivery information tJ synthesis process, Figure 13 is the non-delivery information diagram. FIG. 3 is an explanatory diagram of the IJ synthesis process. 1... Facsimile mail device, 2...
・System control unit, 3... Disk control unit, 4... Disk control unit, 5... Floppy disk device, 6...
・Hard disk device, 7...Hard disk device, 8...Host interface section, 11...
...Network control unit, 12...Modem, 13...Communication control unit, 14...Manual generation buffer, 15...
... Encoding/decoding section, 16... Channel control section, 17... Control program storage section, 18...
...OMR processing unit, 19...Data storage unit, 20...Storage memory, 21...Instruction information storage unit, 22...
...System information storage unit, 23...Edit control unit, 24...Bus control unit, 30...OMR sheet for operation manual request,
30h...Inquiry mark, 30i...
・・Voice guidance required/unnecessary mark, 30j・・・・
...Mail type (service type) mark, 30k...Time specification and specified time mark, 40a...Part of header, 40b...Character data area, 40c・・・
・−・Image data area.

Claims (4)

[Claims] (1) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to achieve this, comprising a reception control means for receiving operation data from the communication terminal, and a device for creating an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; and an instruction information storage means for analyzing the data stored in the data storage means. An editing control means that edits and creates an operation manual necessary to realize a desired function by combining explanatory data of operation contents at each processing step stored in a storage means, and communicates the operation manual created by the editing control means. a transmission control means for transmitting data to a communication terminal in response to a request from the terminal; a non-delivery information storage means for storing non-delivery information to be transmitted to the communication terminal when transmission of the operation manual to the communication terminal fails; At times, when there is a plurality of pieces of non-delivery information to be sent to the communication terminal, there is provided a reduction and synthesis means for reducing the pieces of non-delivery information and composing a predetermined number of pages of non-delivery notifications into one page. If you request an operation manual,
In addition to creating an operation manual by combining data explaining the operation details and sending it to the communication terminal, if there is multiple non-delivery information to be sent when the transmission of the operation manual fails, the non-delivery information is reduced and combined. An operation manual creation device characterized by notifying a communication terminal. (2) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to achieve this, comprising a reception control means for receiving operation data from the communication terminal, and a device for creating an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation contents required for each of the above processing steps; A system information storage means that stores various system information; and a system information storage means that analyzes the data stored in the data storage means and combines explanation data of operation contents in each processing step stored in the instruction information storage means. an editing control means that edits and creates an operating manual necessary to realize a desired function by incorporating system information stored in the system information; and an editing control means that sends the operating manual created by the editing control means to a communication terminal in response to a request from the communication terminal. a non-delivery information storage means for storing non-delivery information to be sent to the communication terminal when transmission of the operating manual to the communication terminal fails; If there is a plurality of pieces of information, a reducing/synthesizing means for reducing the non-delivery information and compositing a predetermined number of pages of non-delivery notifications into one page, and when an operation manual request is received from a communication terminal,
An operation manual is created by combining the operation description data and system information and sent to the communication terminal, and if there is multiple non-delivery information to be sent when the operation manual fails to be sent, the non-delivery information is reduced. - An operation manual creation device characterized by performing synthesis processing and notifying a communication terminal. (3) The operation manual creation device according to claim 1 or 2, wherein the device is a facsimile mail device. (4) The device is a device with a communication function, and the reception control means is an OM that analyzes data on an OMR sheet.
4. The operation manual creation device according to claim 1, further comprising R processing means.