JPH0423182A - Information processor - Google Patents

Abstract

PURPOSE:To lighten the burden of a serviceman who executes service such as the detection of a fault or the exchange of the parts of a defective place, while looking at a service manual by developing data read by a data reading means on the display screen of the device of simple constitution in which a keyboard is omitted and a touch panel is used. CONSTITUTION:When the displayed numerical values of dial locks 13, 14 are adjusted to be prescribed values, a cover 12 is opened, and a switch 15 supplies power supply, and a CPU 31 is turned into an operating state, and the CPU 31 checks through a CD driving device 36 whether a compact disk 24 is set in the device or not. When the compact disk 24 is set in a device main body 11, the data corresponding to a menu picture is read by the CD driving device 36, and is developed as an image on a RAM 34. A liquid crystal driving device 38 displays this menu picture on a liquid crystal display panel 16. Thus, efficient work control for which relation between time required for the maintenance and inspection of the serviceman and the time required for arrival at a customer's place is taken into consideration can be realized.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an information processing device that is convenient for service personnel of various devices such as copying machines to carry when repairing or inspecting these devices.

"Prior Art" For example, a copying machine serviceman inspects and repairs a wide variety of copying machines and related products in the area under his/her jurisdiction. Each of these products usually has its own service manual.

The service manual includes information on failure analysis of the product, a parts list, etc. Here, the parts list includes, for example, assembly drawings of parts and the names and part numbers of each part in these drawings.

A service person visits each customer with a service manual, parts, etc. necessary for a series of services expected from leaving the office until returning to the office. Then, while looking at the service manual, we perform services such as discovering failures and replacing failed parts. If you need to replace a part that you did not bring with you, create a memo to order the part.

Additionally, reports or memos regarding inspections and repairs are created at each customer site, and these are handed over to the customer before heading to the next site. When they return to the office, they create a report on the day's service and place orders for the necessary parts.

``Problems to be Solved by the Invention'' Therefore, the more copiers a service person is responsible for, the more materials such as service manuals must be carried, placing a greater burden on the service person. Also,
Even after I returned to work, I still had to create reports and order parts, so not only did I spend a considerable amount of time on these administrative tasks, but I also had to write down information on reports and order forms. There is a problem in that if a mistake occurs, parts cannot be replaced smoothly.

Although the explanation has been given above regarding service personnel for copying machines, similar problems occur with service personnel who maintain and inspect various products or devices.

Furthermore, similar problems exist in fields other than product maintenance and inspection, such as the field of education, where each question is answered by hand and the answers are analyzed.

Accordingly, a first object of the present invention is to provide an information processing device that can develop a series of information such as failure analysis on a screen with a simple configuration.

A second object of the present invention is to provide an information processing device that can transmit a series of information such as failure analysis to a host computer or other devices with a simple configuration.

[Means for solving the problem] The invention according to claim 1 includes: (i) a display screen such as a liquid crystal;
(ii>Data reading means for reading data from a removable storage medium such as a CD (compact disc)-ROM, and (iii>Display control means for developing the data read by the data reading means on a display screen. and (iv) a touch panel for sequentially selecting the contents displayed on each page by the display control means;
(V) data storage means for storing a series of selection results by the touch panel as one set of data;
) The information processing apparatus is provided with data output means for outputting the data stored in the data storage means to a host computer or the like.

That is, in the invention according to claim 1, data read by the data reading means is developed on the display screen of a device with a simple configuration using a touch panel and omitting a keyboard, thereby achieving the first object and the above-mentioned purpose. Achieve the second objective.

The invention according to claim 1 is disclosed in a first embodiment.

In the invention according to claim 2, (i) a display screen such as a liquid crystal;
(ii) a data reading means that reads data from a removable storage medium such as a writable compact disc; and (iii) a display control that displays the data read by the data reading means on a display screen. means, (1v) a touch panel for sequentially selecting the contents displayed page by page by this display control means, and (v) storage of the above-mentioned compact disk or the like as a series of selection results by this touch panel as one set of data. The information processing apparatus is provided with a data writing means for writing onto the medium.

That is, in the invention described in claim 2, the storage medium is made readable and writable, and data can be transmitted to a host computer or other device via this storage medium.

In the third aspect of the present invention, a series of selection results by the touch panel are combined with clock information into one set of data.

This makes it possible to record the relationship between touch panel selection results and time.

The inventions claimed in claims 1 and 3 will be described as examples in this specification, and the inventions claimed in claims 2 and 3 will be described in places that indicate the possibility of modification of this example. I decided to do it.

"Example" The present invention will be described in detail with reference to Examples below.

2 and 3 show the external appearance of an information processing apparatus embodying the inventions claimed in claims 1 and 3, of which FIG. 2 shows a state in which it is not in use, and FIG. The figure shows the state of use.

This information processing device has the shape of an 85-sized thick notebook, and has a lid 12 disposed on the top of the device body 11 so as to be openable and closable. A pair of combination locks 13 and 14 for locking the lid 12 are arranged at the front of the main body 11 of the apparatus, and the lid 12 is opened when the combination locks are set to a predetermined value. When the lid 12 is opened, a mechanical switch 15 disposed at a predetermined position on the top surface of the device main body 11 detects this and turns on the power (built-in battery, not shown) of this information processing device. A liquid crystal display board 16 is arranged on the top surface of the device main body 11, and a touch panel 17 is attached to the surface thereof. Device body 1
A pair of elongated holes 18.19 are bored in the front edge of the upper surface of the lid 12, and bolts 21.2 are inserted into the lid 12 at positions corresponding to these holes.
2 is provided protrudingly. Therefore, when the lid 12 is closed, the bolts 21 and 22 are accommodated in the elongated holes 18 and 19, and when the numerical value displayed on the combination lock 13 and 14 is changed appropriately in this state, the lid 12 is locked. The reason why the lid 12 is provided with such a locking mechanism is to restrict the persons who can access this information processing device.

A compact disk (CI)-ROM 24 storing data corresponding to a service manual used for maintenance and inspection is removably housed on the right side of the apparatus main body 11 in the figure.

Although not shown, a terminal for outputting data stored in the information processing device is arranged on the left side of the device main body 11 in the figure. A pocket 26 is attached to the inner surface of the lid 12 of this device, and a pocket 26 can be used to store simple memos, thin documents, etc.
Or you can store compact discs.

FIG. 1 shows the main part of the circuit configuration of this information processing device.

This information processing device is equipped with a CPU (central processing unit) 31. The CPU 31 is connected to the following units through a bus 32 such as a data bus, and plays a central role in various controls.

(i>ROM 33: Read-only memory that stores programs to support basic operations such as displaying data on the liquid crystal display board 16 and inputting coordinate data when operating the touch panel 17. .

(ii) RAM 34: Random access memory for temporarily storing various data for work. In this device, power is always supplied to the RAM 35 from the battery.

(iii) N VM 35: Tar/f panel 1
This is a non-volatile memory that stores data to be stored as a result of operating a computer. The NVM 35 uses a RAM backed up by both a battery that operates the main body of the device and a battery that operates the main body of the device.

(iv) CD drive device 36: A device for reading data from the compact disc 24.

(v) Liquid crystal drive device 38: This is a device for displaying various information such as shapes of parts, character data, buttons to be selected on the touch panel 17, etc. on the liquid crystal display board 16.

(vl) Coordinate detection device 39: This is a device that detects the position when the touch panel 17 is pressed as coordinate data and sends it to the bus 32.

(vj) Communication control device 41: This is a device that outputs data stored in the NVM 35 to the outside using a cable not shown.

(vii) Clock mechanism 42: This is a mechanism for managing the time when this information processing device is used. The administrator who manages this device can set and adjust the time and date using the touch panel 1.
Starting from 7, this can be done by manually inputting a special identification number. Like the NVM 35, the clock mechanism 42 is powered by two batteries: a battery that operates the information processing device main body and a spare battery.

(ix) Speaker drive device 43: This is a device for outputting necessary sound from the speaker 44 when operating the touch panel 17, etc.

FIG. 4 shows an overview of the processing operation of the information processing apparatus configured as described above.

As described above, when the operator adjusts the numerical values displayed on the combination locks 13 and 14 shown in FIG. 3 to predetermined values, the lid 12
opens, and switch 15 turns on the power. This results in
The CPU 31 shown in FIG. 1 becomes operational. CPU3
1 drives the compact disc 24 via the CD drive device 36.
Check whether it is set in the device (step ■ in Figure 4). When the compact disc 24 is set in the apparatus main body 11 (Y), data corresponding to the menu screen is read from the CD drive 36 (step 2), and this is developed as an image on the RAM 34. The liquid crystal driving device 38 displays this menu screen on the liquid crystal display board 16 (step 2).

FIG. 5 shows an example of a menu screen.

At the upper left of the liquid crystal display panel 16, the name of the model that handles the compact disc 24 set in the device is displayed. In this example, the model name "rFX1'234" is displayed. Three large selection frames 51 to 53 are displayed below and to the right, and below these are numbers “1” to “lO”.
The numeric keypad 54 up to is displayed. The numeric keypad 54 is the rFX123 of the customer's equipment that the service person visits.
Numbers “1” to “10” are related to the model “4”
It was allocated to. This is for use in managing the failure occurrence status of each customer's device and the parts to be replaced.

Therefore, when ordering parts or analyzing failures at a customer's site, the operator first operates the numeric keypad 54 to identify which customer's equipment is to be serviced (step
;Y). On the other hand, when the data stored in this device is retrieved at a business office or the like, the copy selection frame 53 is pressed.

In the latter case, the information processing device shifts to copy mode and executes it (step ■).

On the other hand, when any of the numeric keys 54 is pressed, the CPU 31 executes step
Call the current time from 2, and send a set of data consisting of this time data, the pressed number, and the model name to the NV.
The data is stored in a predetermined area of M35 (step ■).

After this, the CPU will run "parts list" and "failure analysis"
The two selection frames 51 and 52 are displayed blinking to prompt the user to select one of them (step ■). When the operator presses the "parts list" selection frame 51 in this state (step 2; Y), a parts list mode for operating the "parts list" is executed (step 2). Further, when the selection frame 52 for "failure analysis" is pressed (step 0; Y), a failure analysis mode for performing "failure analysis" is executed (step 0).

Execution of Parts List Mode FIG. 6 specifically shows the operation of the apparatus in parts list mode. This will be explained with reference to FIGS. 7 to 12 showing the display contents of the liquid crystal display panel.

When the parts list mode is set in step [phase] of FIG. 4, the CPU 31 sets "l" as the numerical value N in a predetermined storage area in the RAM 34.
), the data regarding the first layer screen is read from the compact disc 24 (step ■). The compact disk 24 stores data regarding the parts list in a layered structure, of which the first layer, the topmost layer, stores data regarding the overall configuration of the copying machine.

Once the data related to the first layer screen is read,
This is developed in a predetermined area of the RAM 34, and its contents are displayed on the liquid crystal display board 16 (step 2).

FIG. 7 shows an example of the display contents of the first layer data. At the top of the liquid crystal display board 16, the model name "rFX1234" for which the parts list is to be displayed is displayed.
The numerical value selected by the customer is displayed in an area 61 on the right shoulder.

Below these are the basic appearance of the copier;
Each of the parts as the second layer is displayed within an area 62 of the same size. At the bottom of the liquid crystal display board 16, there is an area 63 on the left side displaying the word "end" for instructing the end, and on the right side there is a region 63 displaying the word "return" for returning the layer to one younger one. Displayed area 64
are displayed respectively.

The CPU 31 monitors the point in time when any area is pressed at the stage when the data related to the first layer as shown in FIG. 7 is displayed (step 2).

Then, when the area 62 is pressed and any of the parts is designated (step 2; Y), the numerical value N is incremented by "1" (step 2), and the process returns to step 2. and,
Data regarding the selected part in the layer corresponding to this added value is read from the compact disk 24. In this case, the corresponding data in the second layer will be read. This read data is developed on the RAM 34, and its contents are displayed on the liquid crystal display board 16 (step 2).

FIG. 8 shows the display contents on the liquid crystal display panel when, for example, the part "cassette" is selected. On the upper left side of the liquid crystal display panel 16, the word "cassette" as the selected part (assembly) and its figure number are displayed. Also, area 61 is on the right shoulder.
The number selected by the customer is displayed. Below these the basic appearance of the cassette is shown, and the third
Each of the parts as a layer is displayed within an area 66 of the same size. At the bottom of the liquid crystal display board 16 are an area 67 displaying the word "order" for instructing the ordering of the cassette itself, an area 68 displaying the word "failure" for inputting the failure status of the cassette, and An area 69 displaying the characters ``Correction'' as a mode for correcting the incorrect presses in areas 67 and 68, and an area 64 displaying the characters ``Back'' described above are displayed, respectively.

Returning to FIG. 6, the explanation will be continued using FIG. 8.

When the data on the second layer as shown in FIG. 8 is displayed in step (2), the CPU 31 determines via the touch panel 17 whether or not any of the areas 66 is pressed to designate a lower layer as before. (Steps ■, ■). If the lower layer is not specified even though any area is pressed (step ■: N), the value N is “
1” is determined (step ■; Y
) If the numerical value N is "1" (Y), if the area 64 displaying the characters "return" has been specified (step ■; Y), return to step ■ in FIG. 3
From step 6 onwards, data corresponding to the menu screen will be read.

On the other hand, if the area 64 displaying the characters "Back" has not been specified (step ■; N), it is determined whether or not the area 63 displaying the characters "End" in FIG. 7 has been pressed. A determination is made (step ■), and if the button has been pressed, a predetermined termination process is performed (step 0).

If the area 63 has not been pressed (N), the process returns to step (2) to monitor whether any area has been pressed.

On the other hand, if the numerical value N is not "1" in step ■, "
It is determined which of the "order" area 67, "malfunction" area 68, "correction" area 69, or "back" area 64 has been pressed (steps 0 to 0). If the "order" area 67 is pressed, step (2) is executed (Y), and the order processing to be described later is executed (step (2)). If the “failure” area 68 is pressed (step 0; Y
), failure processing to be described later is executed (step C).
If the "Correction" area 69 is pressed (step @
;Y), a correction process to be described later is executed (step 0). If the "return" area 64 is pressed (step ■; Y), the numerical value N is subtracted by "1" (step ■), and the process returns to step ■.

In this example, the display content is switched from the screen shown in FIG. 8 to the screen shown in FIG. For example, when the screen is returned to the upper layer in this way, the following case is assumed.

(b) Returning to the first layer shown in Figure 7, selecting different parts that are to be handled simultaneously for the same customer (copying machine), and re-deploying them to the lower layer: .

(b) After finishing ordering parts, etc., return to the first layer shown in FIG. 7 and finally finish the parts list mode processing for the customer (copier).

(c) When selecting a wrong part and moving it to the corresponding lower layer screen, as an operation when returning to the original screen and selecting the part again.

On the other hand, if any area such as the "order" area 67 is not pressed, the process returns to steps (2) to (2); N), and the process monitors whether any area is pressed.

FIG. 9 shows, as an example, the display contents on the liquid crystal display panel when the part called "block stopper" in FIG. 8 is selected.

The words "cassette parts" are displayed on the upper left side of the liquid crystal display board 16. Further, on the right shoulder, a numerical value selected by the customer is displayed in an area 61. Below these, the appearance of the selected block stopper is shown, and the product name, part number, and material are also displayed. The reason why the material is displayed is to help you accurately identify the target part when there are parts with similar external shapes. At the bottom of the liquid crystal display panel 16, there are eight areas 67 to 69 and 64 for instructing ordering of block stoppers.
Displayed similarly to the figure.

The screen shown in Fig. 9 displays the minimum unit parts for ordering by service personnel, repair/replacement work, etc. in this embodiment, so there is no area provided for specifying lower-level parts. . If the service engineer selects the part called "spring mechanism" in Figure 8, and this is further divided into multiple parts for replacement work, these bars °/
By selecting one of them, it is possible to switch to the fourth layer screen display. In this case, for example, if the service engineer wants to order the entire ``cassette'' because the ``cassette'' itself is damaged, etc., he will be prompted to ``place an order'' at the stage of the second layer screen display shown in Figure 8. If you are trying to order only the "spring mechanism" due to overall deterioration, etc., select the "order" area 67 on the third layer screen display. Area 67 will be selected. Also, this "spring mechanism"
If only the component parts need to be ordered, the fourth layer screen is displayed and the area 67 for "order" is selected. The same applies to the designation of "failure".

In the example shown in FIG. 9, the "block stopper" is the final part, so the service engineer presses either area 67 or 68 for ordering or failure management to finish the process, and then presses area 64. This will cause you to back up to the required screen.

FIG. 10 shows the contents of the ordering process in step [phase] of FIG.

When the service person presses the area 67 for order processing, the speaker 44 outputs a processing start sound for a short time to indicate the start of the order processing (step 2 in FIG. 10). At the same time, the CPU 31 stores the number of the part displayed on the screen where the area 67 was pressed in the order column for the corresponding customer in the RAM 34 (step 2). Then, the current date and time is read out from the clock mechanism 42, and stored as a pair with the number of the part (step 2).

When the above operations are completed, a short end sound is output from the speaker 44 (step 2). Furthermore, the order column for the same customer is allocated in such a way that multiple burns can be stored, allowing service personnel to process orders for multiple parts for one copying machine while operating this information processing device. .

FIG. 11 shows the details of the failure processing in step (2) in FIG.

When the service person presses the area 68 for troubleshooting, the speaker 44 outputs a process start sound for a short time to indicate the start of troubleshooting (step 2 in FIG. 11). At the same time, the CPU 31 stores the number of the part displayed on the screen where the area 68 was pressed in the failure management column for the corresponding customer in the RAM 34 (step 2). Then, the current date and time is read out from the clock mechanism 42, and stored as a pair with the number of the part (step
). When the above operations are completed, a short end tone will be emitted from speaker 4.
Output from step 4 (step ■).

In this case as well, the service person can record multiple locations as failures for one copying machine. Data regarding such failures is imported into a host computer, etc. when the service person takes the information processing device back to the office, and the failure occurrence status for each model and the frequency of trouble occurrence for each customer are determined, and maintenance service used as data.

FIG. 12 shows the contents of the correction process in step [F] of FIG.

When the service person presses the area 69 for the correction process, a process start sound is output for a short time from the speaker 44 to indicate the start of the correction process (step 2 in FIG. 12). At the same time, the CPU 31 selects the most recent data stored in the RAM 34 for the same customer (step ■)
. For this reason, the RAM 340 order column and failure management column are stored as data representing date and time down to minutes and seconds. Once the data is specified, the data, that is, the part number and the corresponding date and time are erased from the RAM 34 (step 2). When the above operations are completed, a short end sound is output from the speaker 44 (step ■). In this way, erasure of erroneous data is completed.

FIG. 13 shows the contents of the termination process in the parts list mode in step 0 of FIG. 6.

If the service engineer wants to end the parts list mode after performing various operations, press the "Exit" area 63 while the first layer screen shown in FIG. 7 is displayed, and perform the exit process. start.

At the same time, a process start sound is output from the speaker 44 for a short time to indicate the start of the end process (step 2 in FIG. 13). Thereafter, the CPU 31 creates a list in a predetermined format using the current customer's numerical value, model number, and contents of the order column and failure management column (step 2). Then, this list was stored in the NVM35 (step ■
), the display contents on the liquid crystal display board 16 are switched to the contents of the list (step 2).

FIG. 14 shows an example of the contents of the displayed list.

The liquid crystal display board 16 displays a list showing the current date and time, the number of the place visited, the model, the location of the failure, and the parts ordered. This display continues as is. After confirming the displayed contents, the service person places the lid 12 in the third position shown in Figure 2.
If you close it as shown, the power will turn off automatically and the display will end. When the lid 12 is opened again, a menu screen as shown in FIG. 5 will be displayed.

Execution of Failure Analysis Mode FIG. 15 specifically shows the operation of the apparatus in failure analysis mode. This will be explained with reference to FIGS. 16 to 26 showing the display contents of the liquid crystal display panel.

Once the failure analysis mode is set in step ■ in Figure 4,
The CPU 31 sets "1" as the numerical value M in a predetermined storage area in the RAM 34 (step (2) in FIG. 15), and reads data regarding the first layer screen from the compact disk 24 (step (2)). The compact disk 24 also stores data regarding failure analysis in a layered structure, of which the first layer, the topmost layer, stores data for broadly classifying failures of the entire copying machine. Once the data related to the first layer screen is read, this data is developed in a predetermined area of the RAM 34 and the liquid crystal display panel 1
The contents are displayed on 6 (step ■).

FIG. 16 shows an example of the display contents of the first layer data regarding failure analysis.

At the top of the liquid crystal display board 16, the model name "rFX1234, which is the target of display for designation analysis," is displayed, and on the right shoulder, area 6 is displayed.
1 displays the numerical value selected by the customer. Below these are the status and information displayed when the copier malfunctions.
The code and the major classification of the failure are number “1” in area 71.
It is shown divided into "6".

When the service person presses one of the areas 61, 63, and 71, the CPU 31 checks whether an operation for specifying the lower layer, for example, the area 71 is pressed (Step 15). ■). For example, if the area 71 has been pressed (Y), the numerical value M is incremented by "1" (step (2)), and the process returns to step (2).

-For example, if the service person selects the area 71 in which the number "1" is displayed, the status
Data regarding the code is read from the compact disk 24 (step ■), expanded on the RAM 34,
The contents are displayed on the liquid crystal display board 16 (step
).

FIG. 17 shows the display contents on the liquid crystal display panel in this case. On the liquid crystal display panel 16, keys for inputting the three-digit status code shown by the copying machine in this example are displayed in respective areas 72. - For example, if the copying machine displays a status code of "861", area 72 will be selected as shown (steps ■, ■). In this case, step ■
Then, the numerical value M is incremented by "1".

If the operation to specify the lower layer has not been performed (step ■; N), it is determined whether the numerical value M is "1" (step ■), and if it is "■" (Y) , 11
On the condition that the area 63 for "Complete" is pressed (step 2; Y), a termination process for failure analysis, which will be described later, is performed (step 2). If the area 63 for "Exit" is not pressed, step ■;N
), return to step (2) and wait for the operation to specify the lower layer to be performed.

By the way, if the numerical value M is not "l" in step (2) (N), it is determined whether the area 74 for "history" or the area 64 for "back", which will be explained in the next FIG. 18, has been pressed. is checked (step [phase],
■). If the service engineer has selected the area 64 for "return", then step
is subtracted (step o), and the process returns to step (2).

In this case, the data one layer higher is read from the compact disc 24 (step 2), and its contents are displayed on the liquid crystal display board 16 (step 2). That is, in this case, the display contents are switched from the screen shown in FIG. 17 to the screen shown in FIG. 16. For example, when the screen is returned to the upper layer in this way, the following case is assumed.

(b) Returning to the first layer shown in Figure 16, the same customer (
This is an operation when selecting different failure details for a copier (copying machine) and re-deploying them to the lower layers.

(b) After completing the failure analysis, the first
As an operation when returning to the layer and finally finishing the process related to failure analysis for that customer (copier).

(c) When proceeding with an incorrect failure analysis and moving to the corresponding lower layer screen, as an operation when returning to the original screen and performing failure analysis again.

On the other hand, when the status code is input in step ■ of Fig. 15 (Fig. 17), the numerical value M is “
1” is added (step ■), and the third layer data for that status code is stored on the compact disc 2.
4 (step ■). Then, the contents will be displayed on the liquid crystal display board 16 (step
).

Figure 18 shows the status ``rA61'' as an example.
This shows what is displayed on the liquid crystal display board when a code is input. A status code is displayed on the upper left side of the liquid crystal display board 16. Further, on the right shoulder, a numerical value selected by the customer is displayed in an area 61. Below these, the contents indicated by the status code and the corresponding actions are shown. Further, on the right side of these, the external appearance of the toner collection bottle is shown.

This is effective in preventing service personnel from handling other parts incorrectly. Below the text instructing to replace the bottle, the position of the bottle is indicated in parentheses x, y.
, z coordinates.

This allows the service person to easily confirm the location.

Below these texts on the liquid crystal display panel 16, an area 74 for displaying the history of this copying machine and the area 64 described above are displayed. When the service person presses the area 74 (step ■; Y in FIG. 15), the CPU 31 performs a history display process (step 0), which will be explained later, and the history of this copying machine is displayed on the liquid crystal display board 16. . The service engineer can proceed with analysis of failures, etc. while looking at this history. If the history display process is completed, and if the numerical value M is not "1" in step ■ and the area 74 for "career" or the area 64 for "back" is not pressed, step ■ The work by the service personnel will be monitored.

Although the case where the failure analysis ends with the display up to the third layer has been described above, another example of the failure analysis will be given.

FIG. 19 shows the display contents of the second layer when the number "2" is selected in FIG. 16.

In this case, "Copy quality (2)" is displayed at the top of the liquid crystal display board 16.
'' and the number selected by the customer are displayed. Here, the numbers in parentheses indicate options. Below these display contents, failure categories are displayed using numbers in an area 71. The service person selects one of these according to the current condition of the copying machine (steps ① and ② in Fig. 15).

FIG. 20 shows the display contents of the third layer when the service person selects the numerical value "3" from the display contents of FIG. 19. At the top of the liquid crystal display board 16, "vertical streaks appear" (
2-3) The title (details of failure) and the numerical value selected by the customer are displayed. The service person selects area 71 according to the current symptoms of the copier (15th area).
Figure step ■).

FIG. 21 shows the display contents of the fourth layer when the service person selects the numerical value "1" from the display contents of FIG. 20. At the top of the liquid crystal display board 16, the title (failure details) ``Thin vertical lines appear (2-3-1) J'' and the numerical value selected by the customer are displayed. Area 7I is further selected according to the symptoms (Step 2 in Figure 15).

FIG. 22 shows the display contents of the fifth layer as the final layer when the service person selects the numerical value "l" from the display contents of FIG. 21. The upper part of the liquid crystal display board 16 is
(2-3-1-1) The option J and the numerical value selected by the customer are displayed. Below that, the word "(Countermeasure)" and the countermeasures that the service personnel should take are shown.

In this way, once the cause of the failure has been clarified and the necessary measures have been taken, the service engineer presses the area 64 a predetermined number of times to return to the display contents of the first layer shown in FIG. Either analyze the cause of the failure or press area 63 to end the failure analysis.

FIG. 23 specifically shows the contents of the history display process shown in step 0 of FIG. 15.

Area 7 where the serviceman displays the words "career"
When 4 is pressed (Fig. 15 step [phase]), CPU3
1 reads data of the same customer number from the NVM 35 using a copying machine of the same model (step 2 in FIG. 23). and,
Divide this into data for the same symptoms that are currently undergoing failure analysis and data for other symptoms, and create a list for each (Step ■). Then, the data of the same symptoms among these will be displayed on the liquid crystal display board 16 (
Step■n.

FIG. 24 shows an example of the display content on the liquid crystal display panel when history display is instructed in the display content of FIG. 20. At the top of the liquid crystal display board 16, a title "(career history display)", the model of the copying machine, and the numerical value selected by the customer are displayed. Below these, the symptoms are displayed, and below that, the history corresponding to the symptoms is displayed in two items: date and cause. This allows the service person to infer the cause of the failure of this copying machine. Below these histories, an area 76 for instructing the display of other symptoms and an area 77 for ending the display of the histories are displayed.

If the service person wishes to check the history of symptoms other than the symptom of ``vertical streaks'', he or she presses the area 76 (step ■; Y in FIG. 23).

As a result, the history of other symptoms is displayed on the liquid crystal display board I6 (step ■). On the other hand, if the area 77 is pressed (step 2; Y>, the history display itself ends), in this case the screen shown in FIG. 20 will be displayed again (FIG. 15). Step ■). The same holds true when the area 77 is pressed (step ■; Y in FIG. 23) while the history of another symptom (not shown) is displayed (step ■ in FIG. 23).

FIG. 25 specifically shows the contents of the termination process in the failure analysis mode shown in step (2) in FIG.

If the service engineer wants to end the failure analysis mode after performing various operations, press the "end" area 63 while the first layer screen shown in FIG. 16 is displayed.
Start termination processing. At the same time, a process start sound is output from the speaker 44 for a short time to indicate the start of the end process (Step 2 in FIG. 25). After this, CPU3
1 creates a list in a predetermined format using the failure analysis options stored in the RAM 34 (step ■)
. After this list is additionally stored in the corresponding model and customer number area of the NVM 35 (step ■), the display contents of the liquid crystal display board 16 are switched to the contents of the list (step ■). This figure shows an example of the contents of the list.

The liquid crystal display board 16 displays a list showing the current date and time, the number of the visited place, the model, and the history of the failure analysis. This display continues as is. After confirming the displayed contents, the service person closes the lid 12 shown in FIG. 2 as shown in FIG. 3, and the power is automatically turned off and the display ends. When the lid 12 is opened again, a menu screen as shown in FIG. 5 will be displayed.

Execution of Copy Mode FIG. 27 specifically shows the operation of the apparatus in copy mode.

When the copy mode is set in step (2) in FIG. 4, the CPU 31 of the information processing device checks whether data such as failure analysis is stored in the RAM 34 (second
Figure 7 Step ■). If the data in the RAM 34 has been erased, such as when the power to the device is cut off for some reason (N), today's data is extracted from the NVM 35 using the date and time data as a key (step 2). Then, based on this, today's data is reproduced in the RAM 34 (step 2).

If the data in the RAM 34 is saved or the lost data is reproduced, the information processing device returns to the communication control device 4.
1 (FIG. 1) to monitor whether communication is ready with a host computer (not shown) of a business office or the like (step 2). When the communication becomes ready (Y), the data in the RAM 34 is output to the host combination coater (step 2). When the data output is finished (step ■; Y), the RAM34
At the same time, all data in the NVM 35 is erased, and data other than failure analysis data in the NVM 35 is also erased (step 2). R
I decided to erase all the data in AM34 because
This is to prepare for inputting data for the next day. NVM3
The reason why we decided to delete the data other than the failure analysis in No. 5 was because we decided to save only the data related to the failure analysis necessary for displaying the history in consideration of the capacity of the NVM 35. When the above erasing operation is completed, characters indicating completion of communication are displayed on the liquid crystal display board 16 (step 2), and all copy mode processing is completed (end).

In the embodiment described above, a key is used so that only the owner can open the lid of the information processing device, so there is an advantage that confidential documents can be handled with peace of mind. Further, in the embodiment, since the mechanical switch 15 detects the opening and closing of the lid 12 to turn on and off the power, it is possible to prevent forgetting to turn off the power.

By the way, in the embodiment, NVM (non-volatile memory) 35
Since it was decided to store data related to the history of each copying machine and one day's worth of data, a relatively large capacity non-volatile memory would be required to record the history for a long period of time. If the capacity of the non-volatile memory provided in the device is not very large, you can delete the oldest data and input the new data, but this will make it difficult to display sufficiently long-term data as a history. may be difficult.

Therefore, in such cases, read-only CDs
- A readable and writable compact disk can be used instead of a ROM. According to such an information processing apparatus as described in claim 2, the NVM 35 shown in FIG. 1 becomes unnecessary, and data such as parts orders can also be displayed as data indicating history. Furthermore, if compact discs are managed by model, the history is stored for each model, and it is possible to easily check and display not only the history of the same customer of the same model, but also the history of the same model as a whole. It is also possible to input data processed by this information processing device or other information processing devices from a host computer, etc. to this storage medium at a desired time, and display it on each information processing device as data related to career history. Become. When using such a readable and writable compact disc, it is necessary to use a CD drive device 36 shown in FIG. 1 that can input and output data.

Of course, the storage medium used in the present invention is not limited to compact discs, but any storage medium such as optical discs that can read data or both read and write data can be used. Of course, it can be done.

In addition, in the embodiment, an information processing device used by a service person for a copying machine was explained as an example, but this device can be used not only by service personnel for other electronic devices but also for recording learning processes and improving skills in the field of education. It can be widely applied to various fields such as analysis.

"Effects of the Invention" As explained above, according to the invention as claimed in claim 1, since the data reading means for reading data from a removable storage medium is provided, it can be widely used by using various external storage media. This has the effect of being able to process data. Furthermore, since a touch panel is used, there is no need to use a keyboard, and the device can be manufactured compactly. In addition, since we have decided to store a series of selection results from the touch panel as one set of data, it is possible to determine the level or ability of the operator, such as a service person or trainee, by checking whether the selection was good or bad. New uses for the device can be developed.

Further, according to the invention set forth in claim 2, in addition to the effect of the invention set forth in claim 1, there is an effect that a large amount of data can be written to a removable storage medium. Furthermore, by directly setting the storage medium on which this data has been written into the host computer's terminal, etc., data can be received and delivered without going through a communication device.

Furthermore, according to the invention as claimed in claim 3, since the series of selection results by the touch panel are made into one set of data together with the discussion information, it is possible to manage the time of a person who carries this information processing device and carries out activities. This makes it possible to perform efficient work management that takes into account, for example, the relationship between the time required for maintenance and inspection by service personnel and the time required to reach the customer.

[Brief explanation of the drawing]

The drawings are for explaining one embodiment of the present invention. Among them, Fig. 1 is a block diagram showing the main part of the circuit configuration of the information processing device, and Fig. 2 shows the state of the information processing device with the lid closed. 3 is a perspective view showing the information processing device with the lid open, FIG. 4 is a flowchart showing an overview of the processing operation of the information processing device, and FIG. 5 is an example of the menu screen. FIG. 6 is a plan view of the liquid crystal display board shown in FIG.
The figure is a plan view of the liquid crystal display board showing an example of the display contents of the first layer data in parts list mode.
Fig. 9 is a plan view showing the display contents of the liquid crystal display board when the part called "cassette" is selected, and Figure 9 shows the display content of the liquid crystal display board when the part called "block stopper" in Fig. 8 is selected. floor plan,
Fig. 10 is a flowchart specifically showing the contents of the ordering process in step ① of Fig. 6, Fig. 11 is a flowchart specifically showing the contents of the failure processing in step [phase] of Fig. 6, and Fig. 12 is a flowchart specifically showing the contents of the ordering process in step The figure is a flowchart specifically showing the contents of the correction process in step ■ in Figure 6, and Figure 13 is a flowchart specifically showing the contents of the termination process in parts list mode in step ■ in Figure 6. Figure 14 is a plan view of a liquid crystal display board showing an example of the contents of a list displayed in parts list mode, Figure 15 is a flowchart specifically showing the operation of the device in failure analysis mode, and Figure 16 is a diagram related to failure analysis. FIG. 17 is a plan view of a liquid crystal display board showing an example of the display content of data on the first layer; FIG.
Fig. 8 is a plan view of a liquid crystal display board showing an example of the display content of third layer data related to failure analysis, and Fig. 19 is a plan view of a liquid crystal display board showing another example of second layer data related to failure analysis. 20 is a plan view of a liquid crystal display board showing the display content of data on the third layer in the latter example, and FIG. 21 is a plan view of a liquid crystal display board showing the display content of data on the fourth layer in this example. 22 is a plan view of the liquid crystal display board showing the display contents of the data of the fifth layer in this example,
Figure 3 is a flowchart specifically showing the contents of the history display process shown in step 0 of Figure 15, and Figure 24 is the display content of the liquid crystal display board when history display is instructed with the display content of Figure 20. A plan view showing an example, Fig. 25 is a flowchart specifically showing the contents of the termination process in the failure analysis mode shown in step ■ in Fig. 15, and Fig. 26 is a list displayed in the failure analysis mode. FIG. 27 is a plan view of a liquid crystal display panel showing an example of the contents of the above, and FIG. 27 is a flowchart specifically showing the operation of the apparatus in the copy mode. 16...Liquid crystal display board, 17...Touch panel, 24...Compact screen, 3I...
・CP[J. 33...ROM. 34...RAM. 35...NVM (non-volatile memory), ■...
...Communication control device, 2...Clock mechanism.

Claims (1)

[Scope of Claims] 1. A display screen, a data reading means for reading data from a removable storage medium, a display control means for developing data read by the data reading means on the display screen, and A touch panel for sequentially selecting the contents displayed page by page by the display control means, a data storage means for storing a series of selection results by the touch panel as one set of data, and a data storage means for storing the data stored in the data storage means. An information processing device comprising: data output means for outputting data. 2. A display screen, a data reading means for reading data from a removable storage medium, a display control means for developing the data read by the data reading means on the display screen, and a display control means for displaying data on the display screen. An information processing device comprising: a touch panel for sequentially selecting contents displayed on each page; and data writing means for writing a series of selection results by the touch panel into the storage medium as one set of data. . 3. Claim 1, characterized in that a series of selection results by the touch panel are made into one set of data together with clock information.
Alternatively, the information processing device according to claim 2.