JPH04340845A - Transferring device - Google Patents

Abstract

PURPOSE:To accept an incoming call while a terminal is being used, and to easily transfer the incoming call whose response is delayed, or whose response is impossible by the judgement of the operator of the terminal equipment. CONSTITUTION:A mulitifunction telephone set 104 connected with a private branch exchange 100 is equipped with incoming call display button 201a-201d and visible lamps 204a-204b by which the plural incoming calls can be displayed simultaneously and individually. Then, they are turned on the off so as to display the incoming call at the time of getting the incoming call, and an incoming call terminal equipment is stored in a storage device 102 by a CPU 101. When the operator of the multifunction telephone set 104 designates a calling terminal equipment during the incoming call, the CPU 101 retrieves the calling terminal equipment in the storage device 102, and transfers the stored calling terminal equipment to an another terminal equipment.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transfer device used in a private telephone exchange or the like.

0002

2. Description of the Related Art Conventionally, in a private branch exchange to which a plurality of terminals are connected, in the case of an extension terminal in which the terminal can accept a plurality of incoming calls at the same time, the response to the incoming call is to respond to one incoming call; The call was completed by placing the call on hold or transferring it, and then answered another incoming call.

[0003] In this way, even in the conventional extension terminal described above, incoming calls can be answered, put on hold, transferred, and the like.

0004

However, with the above-mentioned conventional extension terminal, when a plurality of calls are received at the same time to the extension terminal, there are times when the response is delayed or cannot be answered.

[0005]Also, there is a function (non-response transfer) that transfers calls to another extension terminal if there is no answer for a certain period of time, but all incoming calls are transferred and it is not possible to transfer calls at the request of the receiving extension. There was a problem.

[0006] The present invention solves these conventional problems, and is capable of accepting incoming calls to an extension terminal even when the terminal is in use, and also allows the terminal operator to terminate the incoming call at the discretion of the terminal operator. This is an excellent feature that allows the middle line to be transferred to another extension terminal, and allows the operator of the terminal to easily change the connection of incoming calls that cannot be answered or that have a delayed response to another terminal at the discretion of the terminal operator. The purpose is to provide a transfer device.

[0007]

[Means for Solving the Problems] In order to achieve the above object, the present invention is connected to a private branch exchange and has a means for individually displaying a plurality of incoming calls at the same time, an incoming call response function, and an incoming call transfer function. A device installed in a terminal and a private telephone exchange that recognizes incoming calls from multiple callers, assigns the incoming calls and callers displayed on the display means of the terminal, and stores them in a storage device. Means for displaying on the terminal when there is an incoming call from a plurality of callers, comprising a central processing unit that controls the transfer of a caller stored in a storage device to another terminal when the transfer function of the terminal is activated; At the same time, the incoming call is displayed for each caller, the central processing unit assigns the incoming call display and the caller, stores it in the storage device, and notifies the terminal of the incoming call. It constantly monitors operations by the user, and when the transfer function is operated, it identifies the caller stored in the storage device and transfers the identified caller to another terminal. It is something.

[0008]

[Operation] Therefore, according to the present invention, when the transfer function is activated by the operation of the user of the terminal that received the call, the central processing unit searches for the call and the received call stored in the storage device and transfers the call to another terminal. This service accepts incoming calls even when the terminal is in use, but rather than forwarding all incoming calls, the service transfers incoming calls based on the judgment of the operator of the extension terminal, such as when the terminal is in a state where it cannot be answered. This has the effect of making it possible.

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 shows the structure of a first embodiment of the present invention. In FIG. 1, 100 is a private branch telephone exchange;
01 is a central processing unit (hereinafter referred to as C
PU), 102 is provided in the private telephone exchange 100, and various programs such as an exchange operation control program,
Storage device for storing station data, various tables, etc., 10
3 is provided in the private telephone exchange 100, and the CPU 1
01, a communication path switch connected to the storage device 102;

Further, 104 is a multifunction telephone connected to the call path switch 103 and has a plurality of function buttons equipped with lamps as display means, and 105 is an extension as a terminal including this multifunction telephone 104. It is a terminal device. This extension terminal 105 is connected to the call path switch 103.
It is connected to the.

A voice recording device 106 is connected to the call path switch 103 and has services such as recording a message to the extension terminal 105 and reproducing the voice of the message.

[0012] Thus, private branch telephone exchange 100 has C
It includes a PU 101, a storage device 102, a multifunction telephone 104, an extension terminal 105, and a voice recording device 106.

On the other hand, 107 is various networks such as public telephone lines and private lines, and this network 107 is also connected to the telephone circuit switch 103.

[0014] Furthermore, when the extension terminal 105 is busy or unavailable, and the voice recording device 106 cannot make a call,
Instead of using the extension terminal 105, the caller's message can be recorded as a voice, and the recorded content can be listened to later by operating the extension terminal 105.

In this embodiment, the above-mentioned functions of the voice recording device 106 are used to transfer incoming calls to the extension terminal 105, and record the message of the caller.

FIG. 2 is a plan view showing an example of the board of the multifunction telephone 104. As shown in FIG. In this FIG. 2, 200 is a function button section. 201 is a function button for displaying an incoming call, and includes visible lamps 204a to 204d for blinking each of the incoming call display buttons 201a to 201d.

These incoming call display buttons 201a to 201
d and the visible lamps 204a to 204d constitute a display means for displaying an incoming call, and this display means includes:
An incoming ringer (not shown) is also included, and the ringing of the incoming ringer and the blinking of the visible lamps 204a to 204d cause the
The device is configured to display an incoming call display.

202 is a function button for transferring an incoming call, and 203 is a function button for displaying whether there is a message on the voice recording device 106, each having visible lamps 202a and 203a.

As described above, the multifunction telephone 104 has function buttons 201, 202, and 203.

[0020] This multi-function telephone receives an incoming call at 104, and the response to the incoming call can be answered by pressing one of the blinking incoming call display buttons 201a to 201d in the function button 201. , or by lifting the handset.

Next, the operation of the first embodiment will be explained. When there is an incoming call to the multifunction telephone 104, one of the visible lamps 204a to 204d of the incoming call display buttons 201a to 201d of the function button 201 flashes, and the incoming call ringer rings to indicate the incoming call.

[0022] The user responds to this incoming call by pressing one of the incoming call display buttons 201a to 201d on one of the blinking visible lamps 204a to 204d.

[0023] Furthermore, when all the incoming call display buttons 201a to 201d are pressed when the above call is received, that is, all the incoming call display buttons 201a to 20
When 1d is used, incoming calls to multifunction telephone 104 are restricted.

Furthermore, if you wish to identify the type of incoming call before answering on the multi-function telephone 104, press the incoming call display button 20.
This is done by assigning 1a to 201d to caller types by the CPU 101. In this case, for example, when an incoming call is received from the network 107, the incoming call display buttons 201a, 201b, 201
1c, and incoming calls from the extension terminal 105 are assigned to the incoming call display button 201.

FIG. 3 shows an example of a control data structure used within the storage device 102 to manage the plurality of function buttons 201, 202, and 203 that the multifunction telephone 104 has. In this FIG. 3, 300 is a multifunction telephone 1
This is the entire data structure for managing a plurality of function buttons provided in one of the 04 machines, and is function button management data.

[0026] This function button management data 300 corresponds to each function button, and indicates the purpose of the function button, that is, the distinction between function button 201 for displaying an incoming call, function button 202 for transferring an incoming call, etc., and their accompanying information. It is composed of n blocks for controlling n function buttons, with one block 301 containing control information.

Further, 302 indicates data contents when a call is received on the function button 201 of the multifunction telephone 104 that displays an incoming call. The purpose of the function button is to display an incoming call, and the accompanying control information represents the status of the function button, such as empty, incoming, in use, and on hold. In this first embodiment, when a call is being received, caller information such as the type of caller is also stored.

Next, the incoming call processing will be explained in accordance with the programming flowchart of FIG. 4 for the incoming call processing to the multifunction telephone 104. First, when an extension number is dialed, the CPU 101 analyzes the number and determines the extension terminal 105 to which the call is to be received in step 401.

After determining the extension terminal receiving the call, it is determined in step 402 whether the extension terminal receiving the call is the multifunction telephone 104 or not. Here, if the extension terminal receiving the call is other than the multifunction telephone 104, the call processing is executed normally because the multifunction button 201 for displaying the incoming call is not provided.

Further, when the extension terminal receiving the call is the multifunction telephone 104, the process moves from step 402 to step 403, where the CPU 101 checks the function button management data 300 and extracts the function button used as the incoming call display button. do.

At this time, there are a plurality of incoming call display buttons to allow incoming calls at the same time, but all of them are treated as function buttons for processing. After determining the function buttons for displaying an incoming call, it is determined in step 404 whether or not there is an empty button among the incoming call display buttons.

If there is an empty incoming call display button, the process moves from step 404 to step 405, and the function button management data 3 for the empty incoming call display button is stored.
00, write the incoming call status and outgoing/incoming call information, and then flash the corresponding one of the visible lamps 204a to 204d of this incoming call display button to indicate that the incoming call is in progress. Performs incoming call processing such as ringing.

[0033] If it is determined in step 404 that there is no empty incoming call display button, the process moves from step 404 to step 406, and since the multi-function telephone 104 cannot receive a call, a busy tone is emitted. Performs busy processing such as sending a call to someone else.

As described above, a call can be received to the multi-function telephone 104 even if the terminal is in use, such as during a call, if there is an empty call display button among the call display buttons 201a to 201d. .

[0035] Therefore, the incoming call display buttons 201a to 2
You can receive as many calls as 01d at the same time, but multifunction phone 1
If the operator of 04 is busy on a call or determines that he or she cannot answer for some reason, press the function button 202 for transferring the incoming call, and then press the incoming call display button 20.
By pressing any one of 1a to 201d, the caller is transferred to the voice recording device 106, and the caller records a message to this incoming extension terminal.

When there is a message recorded on the voice recording device 106, the visible lamp 203a of the function button 203 that indicates whether there is a message on the multifunction telephone 104 is turned on to notify that there is a message; Multi-function telephone 104
accesses the voice recording device 106 and listens to the message.

FIG. 5 shows an example of the configuration of transfer button control data within the function button management data 300 for controlling the function button 202 for transferring an incoming call of the multifunction telephone 104. In FIG. 5, reference numeral 500 indicates control data for a function button for transfer assigned to a function button of the multifunction telephone 104, and identification has been set to use the function button for transfer.

Further, the accompanying information includes a timer value indicating the status such as whether or not the function button 202 for transfer has been pressed and the valid time after the function button 202 for transfer has been pressed.

FIG. 6 is a flowchart for explaining the transfer process when the multifunction telephone 104 performs a transfer operation while receiving a call. First, in step 601 of FIG. 6, the CPU 101 monitors the depression of a function button on the multifunction telephone 104, and recognizes that the function button 202 corresponding to this function button has been pressed.

After the CPU 101 recognizes that the function button 202 for transfer has been pressed, it is determined in step 602 whether or not the multifunction telephone 104 receives an incoming call. If it is determined in this step 602 that there is no incoming call, there is no incoming call to be transferred, so the pressing of the function button 202 is ignored and the transfer process is not executed.

Further, if there is an incoming call at step 602, the process moves from step 602 to step 603.
The visible lamp 202a of the function button 202 indicating that the function button 202 having the transfer function is enabled is turned on, and transfer preparation processing such as setting control information in the transfer button control data 500 is performed.

After the function button 202 for transfer is enabled, the CPU 101 monitors in step 604 whether or not the incoming call display button of the function button 201 for displaying an incoming call on the multi-function telephone 104 is pressed.

At this time, if any of the incoming call display buttons 201a to 201d of the function buttons 201 is pressed,
Referring to the function button management data 300 corresponding to any of the pressed incoming call display buttons, it is determined in step 6 whether or not the state of the incoming call display buttons 201a to 201 is incoming.
Identified by 05.

As a result of this identification, the incoming call display button 201a
If any of the buttons 201d to 201d are not pressed while a call is incoming, or if no function button is operated, the timer of the transfer button control data 500 is monitored and the time period during which the function button 202 for transfer is valid is determined. It is determined in step 606 whether or not the value exceeds the value.

If the timer has not expired in step 606, the process returns from step 606 to step 604 and repeats the process from step 604 in order to monitor the function buttons of multifunction telephone 104 again.

[0046] Furthermore, when the valid time of the function button 202 for transfer ends in step 606, the process moves from step 606 to step 607, the visible lamp 202a of this function button 202 is turned off, and the transfer button control is turned off. It performs processing such as clearing the control information of the data 500, cancels the transfer process, and ends the transfer process.

Furthermore, in step 605, if any of the incoming call display buttons 201a to 201d in the incoming call state is pressed, the transfer destination extension terminal, for example, the voice recording device 106, is determined, and the The status is checked and it is determined in step 608 whether the incoming call can be transferred to this extension.

[0048] If transfer is not possible because this extension terminal is busy, press the incoming call display buttons 201a to 201 again.
The process from step 604 is repeated to monitor the pressing of d.

Further, in step 608, if the transfer destination extension terminal is empty and can receive a call, the process moves from step 608 to step 609, and this incoming call display button 201 is pressed.
The caller information is extracted from the function button management data 300 corresponding to the function buttons a to 201d, the caller is connected to the transfer destination extension terminal, and the incoming call display buttons 201a to 201 are pressed.
Any one of the visible lamps 204a to 204d of d and the visible lamp 202a of the function button 202 for transfer are turned off, the control information of the transfer button control data 500 is cleared, and the transfer process is completed.

[0050] Here, if the forwarding destination extension terminal is the voice recording device 106, when the operator of the multifunction telephone 104 determines that the call cannot be answered, the incoming call can be forwarded and a message from the caller can be left. The user can listen to the message by operating the multi-function telephone 104.

[0051] Thus, according to the first embodiment,
When there are incoming calls from multiple callers, the display means of the terminal displays the incoming calls for each caller and responds to the incoming calls, and the CPU 101 displays the incoming calls and identifies the callers. The CPU 101 constantly monitors whether or not the function button 202 for transfer on the terminal is operated, and when the function button 202 is operated, the data is stored in the storage device 102. In order to identify callers who are currently in use and transfer them to another terminal, the terminal accepts incoming calls even when the terminal is in use, but does not forward all incoming calls; This has the effect that the incoming call can be transferred based on the judgment.

[0052]

[Effects of the Invention] As is clear from the above-mentioned embodiments, the present invention allows incoming calls from a plurality of callers to be simultaneously displayed individually on the display means of the terminal, and while responding to the incoming calls, the incoming calls are displayed on the display means. The incoming call and the calling party are assigned and stored in the memory of the private branch exchange, and when a transfer operation is performed from the terminal, the CPU refers to the memory operation to identify the calling party and transfers the calling terminal to another terminal. Even if the terminal is in use, it accepts incoming calls to that terminal, and at the discretion of the terminal operator, it can easily handle calls that are delayed or unanswerable. This has the effect that connection can be changed to another terminal by operation.

[Brief explanation of drawings]

FIG. 1 is a schematic block diagram of a transfer device in a first embodiment of the present invention.

FIG. 2 is an enlarged plan view showing an example of the board of the multifunction telephone in the transfer device of FIG. 1;

FIG. 3 is an explanatory diagram of an example of control data for managing function buttons of a multifunction telephone in the transfer device of FIG. 1;

FIG. 4 is a flowchart for explaining the process of receiving a call to a multifunction telephone in the transfer device of FIG. 1;

FIG. 5 is an explanatory diagram showing a configuration example of function button control data for transfer of the multifunction telephone in the transfer device of FIG. 1;

FIG. 6 is a flowchart for explaining transfer processing of the multifunction telephone in the transfer device of FIG. 1;

[Explanation of symbols]

100 Private branch telephone exchange 101 CPU (central processing unit) 102 Storage device 103　Call path switch 104 Multi-function telephone 105 Extension terminal 106 Audio recording device 107 Net 200 Function button section 201 Function button 201a Incoming call display button 201b Incoming call display button 201c Incoming call display button 201d Incoming call display button 202 Function button 202a Visible lamp 203 Function button 203a Visible lamp 204a Visible lamp 204b Visible lamp 204c Visible lamp 204d Visible lamp

Claims (1)

[Claims] 1. A terminal connected to a private telephone exchange and having a display means capable of simultaneously displaying a plurality of incoming calls individually, a transfer function for transferring the incoming calls, and a response function for the incoming calls; a storage device provided in the telephone exchange, which recognizes an incoming call to the terminal, stores the calling terminal in response to the incoming call in the storage device, and stores the calling terminal in response to an operation by the operator of the receiving terminal. and a central processing unit that, when a terminal is specified, refers to the contents stored in the storage device and switches the connection of the calling terminal to another terminal.