JPH0457790A - gas station system - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

[Detailed description of the invention] [Industrial application field]

The present invention relates to a gas station system installed at a gas station, and particularly to a gas station system suitable for notifying customers in a gas station building of the progress/completion status of various services.

[Conventional technology]

Traditionally, when a customer of a vehicle enters a gas station and requests various services in addition to refueling, such as a car wash, oil change, or vehicle maintenance, the customer stays in the gas station building (sales room) until the various services are completed. I'll have to wait.

[Problem to be solved by the invention]

By the way, the above-mentioned conventional gas station has the following problems. Since customers are inside the gas station building, there is a problem in that they cannot quickly and accurately check the progress of various service operations such as refueling, car washing, oil changes, and vehicle maintenance. There were problems such as not knowing whether the product was good or not, resulting in poor customer service. In addition, if refueling workers are busy with various tasks or the number of refueling workers at a refueling station is small, there may be a delay in notifying customers of the end of various services. As a result, there were problems such as a drop in customer turnover. The present invention solves the above problems, and provides a gas station system that makes it possible to notify customers in a gas station building of the progress/completion status of various services such as refueling, car wash, oil change, and vehicle maintenance. With the goal.

[Means to solve the problem]

In order to achieve the above object, the present invention provides a gas station that is equipped with a gas station building, a weighing machine, and various service equipment, which is disposed within the gas station building, and is provided to customers in the gas station building. Display means for displaying the progress and completion status of customer-desired service items such as refueling service using the weighing machine and services other than refueling using the various service devices, etc., and service items for registering customer-desired service items before starting the service. a registration means, a storage means for storing service items desired by the customer registered by the service item registration means for each customer, and an average refueling time for various types of refueling by the weighing machine; and a work schedule for the non-refueling service. non-refueling work time setting means for setting a time; non-refueling work end instruction means for instructing the end of the non-refueling service;
The average refueling time of the relevant refueling read from the storage means, the scheduled work time of the non-refueling service set by the non-refueling work time setting means, the refueling end output from the weighing machine, and the relevant information determined by the non-refueling work end instructing means. Control means for determining the progress status and termination status of the service item desired by the customer read from the storage means based on the instruction to terminate the non-refueling service work, and controlling the display of the progress status and termination status of the service item on the display means. It is characterized by comprising the following.

[Effect]

According to the present invention, when a refueling worker registers a service item desired by a customer of a vehicle that has entered a refueling station from the service item registration means, the service item of the customer is stored in the storage means. Thereafter, when the refueling service and non-refueling service for the vehicle are started, the control means causes the display means to display the progress status and completion status of the service item for the customer. This allows customers inside the gas station building to check the progress and completion status of service items at a glance.

【Example】

Hereinafter, one embodiment of the present invention will be described based on the drawings. FIG. 1 is an overall configuration diagram of the gas station system installed at the gas station of this embodiment, and a gas station building 1, a gas supply area 2, and a car wash machine 3 are arranged on the premises of this gas station. . The interior of the gas station building 1 is divided into a sales room 4, which serves as a gas station office, a customer waiting room, etc., and a maintenance room 5. Inside the sales room 4, there is a port that includes a control unit/storage unit/display unit, etc., and controls each part of the gas station system.
s (point of sale) device 6 and the customer
A message display 7 is installed to notify the progress and completion status of various services such as car wash, oil change, tire change, and vehicle maintenance. Further, inside the maintenance room 5, an external operation device 8 for the maintenance room is installed, which includes an operation section/display section and the like. In addition, for example, two islands 9 and 10 are arranged in the refueling area 2, and the island 9 is equipped with a weighing machine 11 and an external operating device 12 for PO8, and the island 1° is equipped with a weighing machine 13 and a PO3 external operating device 12. An external operating device 14 is installed. Further, in the vicinity of the car wash machine 3, an external operation device 1 for the car wash machine is provided with an operation section/display section, etc.
5 is installed. The PO8 device 6 and the message display section 7
, maintenance room external operating device 8, weighing machine 11, PoS external operating device 12, weighing machine 13, PoS external operating device 14
, and an external operating device 15 for the car wash machine, for example, is connected to a PO3 network 16 such as a serial interface. In this embodiment, two weighing machines, two PO8 external operating devices, and one car wash machine are shown, but the present invention is not limited to this. Here, the message display device 7 includes a name display section 7A for displaying "customer's name", as shown in FIG. 2, for example;
A waiting time display section 7B that displays the "waiting time" (for example, in minutes) until the customer finishes each service, a car number display section 7C that displays the "car number" of the customer's vehicle, and a "waiting time" for the customer to complete.
The message display section 7D scrolls and displays "messages" in the horizontal direction.The message display section 7D is not limited to the separate type display shown in FIG. As shown, the common display section 7
It is also possible to display the name/waiting time/car number/message etc. in a grouped format that scrolls horizontally.
For example, ten characters are displayed in the horizontal direction of the common display section 7E, and five lines are displayed in the vertical direction. In this case, the control section of the PO8 device 6 is configured to display, for example, the following message to the customer on the message display 7. ■xxxx We have finished refueling, washing the car, and changing the tires. ■xxxx We have finished refueling and changing the oil. ■Dear XXXX, We have finished replacing the fan belt. ■Car number xxxxc), Mr. xxxx We have completed the oil change. (The car number is already registered in the customer card)■xxx
Mr. x The car wash will be finished in 15 minutes. ■Dear XXXX The oil change work will be completed in 30 minutes. Further, the control section of the PO8 device 6 transmits the name/car number read from the customer card by the card league described later in the PoS external operating device 12.14 to the name display section 7A/car number of the message display 7. The waiting time display section 7B of the message display 7 predicts the end time when the final task among various service tasks for the customer starts, and displays it on the waiting time display section 7B of the message display 7. Further, as shown in FIG. 4, the external operating device 12 for the PO8 includes a card reader 12A for reading a customer card;
Function keys 12B include keys corresponding to customer waiting service (when a customer gets off the vehicle and waits in the sales room 4), refueling service, car wash service, final service, and maintenance completion. A product key 1201 with keys corresponding to oil change, tire change, fan belt change, etc., a numeric keypad 12D, a display 12E, a buzzer 12F, and a printer 12G for printing out sales slips are provided. Note that the PO8 external operating device 14 also has the same configuration as the PO8 external operating device 12, so a description thereof will be omitted. Further, the external operating device 8 for the maintenance room is provided with an oil change key/tire changing key (illustrated path), etc. corresponding to various services such as oil changing/tire changing, and the external operating device 15 for the car wash machine. A car wash key (shown in the diagram) corresponding to the car wash service is provided. Furthermore, the storage section of the PO8 device 6 stores a message table 17 as shown in FIG. 5, for example.
The message table 17 includes a customer area 18, a refueling area 19 corresponding to refueling services, a car wash area 20 corresponding to car wash services, and various car services such as oil change/tire change/fan belt change. It is roughly composed of a plurality of car service areas 21. In FIG. 5, only one area of the car service area 21 is shown for convenience. The customer area 18 is composed of a customer code area 18A that stores a customer code, a car number area 18B that stores the customer vehicle number, and a name area 18C that stores the customer's name. The refueling area 19 also has an order flag 19A (O" is no work, 1, 2, 3, . . . is a work order, F" is a work completed) that stores the work order of various services desired by the customer, and a refueling a machine number area 19B that stores the number of the weighing machine currently in use, a last flag 19C that stores whether the work in question is the final service (“1” is the final service, 0 is the non-final service), and a customer waiting area. The car wash area 20 is composed of a waiting time area 19D for storing time.Similarly, the car wash area 20 is composed of an order flag 20A, a car number area 20B, a last flag 20C, and a waiting time area 2.
It is composed of 0D. Further, the car service area 21 has an order flag 21A, a last flag 21B,
It consists of a product code area 21C for storing product codes for oil/tires/fan belts, etc., and a waiting time area 21D. Furthermore, the storage unit of the PoS device 6 stores a list of product names in Japanese characters corresponding to the product code set in the external operating device 12. The table is pre-stored. The control unit of the PoS device 6 calculates the waiting time during preset refueling based on the set preset refueling 11/preset refueling amount, and calculates the waiting time during full refueling based on the average refueling which is initialized in advance in the storage unit. The waiting time at the time of car washing is calculated based on the average car wash time which is initialized in advance in the storage unit. In addition, the waiting time for other car services such as oil change/tire change/fan belt replacement can be determined by the refueling operator using the numeric keypad on the external operating device 8 for the maintenance room or the external operating device 15 for the car wash based on the service content. You can enter it each time. Next, the operation of this embodiment with the above configuration will be explained based on FIGS. 6 to 8. ◎Customer waiting service item registration process (Fig. 6) When a customer's vehicle enters the gas station and stops at the refueling position near the weighing machine 11, for example, the refueling worker points the customer card received from the customer to the PO.
In step 5AI), the card reader 12A reads the customer name/car number, etc. from the customer card, and the PoS device 6
At the same time, the message ``Press the waiting service key when waiting service is available'' is displayed on the display 12E of the external operating device 2 for PO8 (step 5A2). Next, it is determined whether the refueling operator has pressed the customer service key of the function keys 12B of the external operating device 12 for PO8, that is, whether the customer gets off the vehicle and waits in the sales room 4 ( In step 5A3), if the refueling operator does not press the waiting customer service key, the PoS device 6 performs the normal general PO8 processing associated with refueling the customer vehicle (step 5A3).
A4). On the other hand, in step SA3, if the refueling worker presses the customer service key as the customer gets off the vehicle and waits inside the sales room 4, the refueling worker presses the function key 12B of the external operating device 12 for PO8. It is determined whether or not the refueling key has been pressed, that is, whether the customer has requested refueling (step 5A5), and if the refueling operator presses the refueling key due to the customer's request for refueling, the PO8 installation rI
L6 is the corresponding customer area 1 of the message table I7.
+1 is written in the order flag of the refueling area 19 corresponding to No. 8, and the number of the measuring machine used for refueling is written (step 5A6). Thereafter, after "Press the final service 0- when the service ends" is displayed on the display 12E of the external operating device 11 for PO3 (step 5AT), the process returns to step SA5. On the other hand, if the refueling operator has not pressed the refueling key in step SA5, it is determined whether the refueling operator has pressed the car wash key, that is, whether the customer has requested a car wash.
In step 5A8), when the refueling operator presses the car wash key in response to the customer's request for a car wash, the PO3 device 6 writes +1 to the order flag of the car wash area 20 corresponding to the corresponding customer area 18 of the message table 17. , the machine number of the car wash machine used for car washing is written (step 5A9). Thereafter, after performing the process of step SAT, the process returns to step SA5. On the other hand, if the refueling operator has not pressed the car wash key in step SA8, it is determined whether the refueling operator has pressed the tire change key, that is, whether the customer has requested a tire change (step SA8). 5A10) When the refueling operator presses the tire change key at the customer's request, the PO8 device 6 writes +1 to the order flag of the car service area 21 corresponding to the corresponding customer area 18 of the message table 17. At the same time, the product code of the tire is written (step S A 11). Thereafter, after performing the process of step SAT, the process returns to step SA5. On the other hand, if the refueling operator has not pressed the tire change key in step 5AIO, it is determined whether the refueling operator has pressed the oil change key, that is, whether the customer has requested an oil change ( Step 5A12), when the refueling operator presses the oil change key in response to the customer's request for oil change, the PO8 device 6 sends the message table 17
Car service area 2 corresponding to applicable customer area 18
+1 is written in the order flag of No. 1, and the product code of the oil is written (step S A 13). After that, after performing the process of step SA7, the process of step SA7 is performed.
Return to step 5. Note that in step S A 10, step 5AII, step 5A12, and step 5A13, processing is performed based on the determination of whether tire replacement/oil replacement is required, but the process is not limited to these, and for example, fan belt replacement/element replacement/wiper replacement. Processes similar to those described above are also performed when performing various car services such as blade replacement. Next, if the refueling operator has not pressed the oil change key in step 5A12 above, it is determined whether the refueling operator has pressed the final service key, that is, whether or not the service is the last service ( In step 5A14), if the refueling operator has not pressed the final service key, the process returns directly to step SA5, while if the refueling operator has pressed the final service key because the service is the last service, then the PO8 device 6 is the message table 1
Among the refueling/car wash/car service areas corresponding to the applicable customer area 18 of No. 7, +1 is written in the last flag of the area where the order is final (step 5A13). ). Thereafter, the PO8 device 6 shifts to the existing POS main processing associated with various sales by customers. ◎Service start processing (Fig. 7) When a refueling start signal is sent from the weighing machine to the PO8 device 6 as the weighing machine starts refueling the customer vehicle (step 5BI), the PO8 device 6 sends the message Step 5B2) to read the last flag of the refueling area 19 corresponding to the corresponding customer area 18 in the table 17;
It is determined whether the last flag is "1", that is, whether the refueling service by the weighing machine is the final service for the customer (step 5B3). If the refueling service is not the final service, the process moves to the existing POS main process, while if the refueling service is the final service, it is determined whether or not the refueling of the customer vehicle by the weighing machine is preset refueling (step 5B4), preset refueling. If this is the case, the refueling time is calculated based on the preset refueling amount or the preset refueling amount (step 5B5), while if it is not the preset refueling, the average refueling time initialized in advance in the storage section of the PQS device 6 is read out (step 5B6). ). The PO8 device 6 reads the waiting time based on the refueling time calculated in step SB5 above in the case of preset refueling in the refueling area 19 corresponding to the corresponding customer area 18 of the message table 17, and in step SB6 above if it is not preset refueling. After writing the waiting time based on the average refueling time (Step 5B7), display the waiting time/message "Mr. Step 5B8). After this, the process shifts to the existing POS main process. On the other hand, if the refueling start signal is not transmitted from the weighing machine in step SBI, it is determined whether a car wash start signal has been transmitted from the car wash external operating device 15 near the car wash 3 (step 5B9). , when a car wash start signal is transmitted, the PO8 transmission 6 sends the car wash area 2 corresponding to the corresponding customer area 18 of the message table 17.
The last flag of 0 is read (Step 5 BIO), and it is determined whether the last flag is "1", that is, whether the car wash service by the car wash machine 3 is the final service for the customer (Step 5 BII). If the car wash service is not the final service, we will move to the existing POS main process,
If the car wash service is the final service, the average refueling time initialized in advance in the storage section of the PO8 device 6 is read out (step 5B12). Thereafter, the process moves to step SB7. On the other hand, in step SB9, the car wash machine external operating device 15
If the refueling start signal is not transmitted from the step 5B13), it is determined whether the refueling operator is pressing the tire change key of the PO8 external operating device 12 (14).
, if the tire change key is pressed, the process moves to step 5B15, which will be described later. Furthermore, if the refueling operator has not pressed the tire change key, the PO3 device 6 determines whether or not the oil change key has been pressed (step 5B14).
If the oil change key is pressed, the process moves to Step 5B15, which will be described later, while if the oil change key is not pressed, the process moves to the existing POS main process. In addition, in step S B13 and step S B14, it is determined whether or not to change tires/oil.
The same determination is made for various car services such as fan belt replacement, element replacement, wiper blade replacement, etc., but is not limited to these. If the PO8 device 6 determines that the tire change key (oil change key) is pressed by the refueling worker, it reads the last flag of the car service area 21 corresponding to the customer area 18 in the message table 17. 5B15), it is determined whether the last flag is 1'', that is, whether the tire change service (oil change service) is the final service for the customer (step 58).
16). If the tire change service (oil change service) is not the final service, the process will proceed to the existing POS main process, while if it is the final service, "Please enter working time" will be displayed on the display of the external operating device 8 for the maintenance room. Specifically, in step 5B17), if the refueling operator inputs the working time from the operating section of the maintenance room external operating device 8 in the maintenance room 5, then in step SB1g), the process moves to step SB7. ■Service end processing (Fig. 8) When a refueling end signal is sent from the weighing machine to the PO8 device 6 as the weighing machine finishes refueling the customer vehicle (step SC1), the POS device 6 The last flag and refueling data (not shown) of the refueling area 19 corresponding to the corresponding customer area 18 of the message table 17 are read (step 5C2), and the order flag is rewritten to "F" (work completed) (step 5C3). Next, PO8
The device 6 determines whether the last flag is 1'', that is, whether the refueling service by the weighing machine is the final service for the customer (step 504), and if the refueling service is not the final service, the PO8 device 6 stores The sales data for each customer is written all at once to the department's multi-item one-page slip (a slip in which sales L data of multiple products are printed on one sheet) output area (step 5C5).On the other hand, the refueling service In the case of the final service, the PO8 device 6 takes a step to determine whether or not all the order flags of each area corresponding to the customer area 18 are "F", that is, whether all the various service tasks for the customer are completed. 5C6), if all the work of various services is not completed, the message "control error" is displayed on the PO8 display (step 5C7), and then the process moves to the existing POS main processing.In contrast, the work of various services When all of the steps have been completed, the sales data for each customer is written all at once to the storage area for outputting multi-item single-page slips (sales data for multiple products printed on one sheet), and Set the printer output enabled flag of the customer to "1" (Step 5CS).Next, the PO8 device 6 sends a message to the message display 7 in the sales room 4 that the service (one or more) related to the customer has ended. (Step 5C9), and when the service for the customer ends, data in each area corresponding to the customer area 18 of the message table 17 is erased (Step 5C9).
). After this, the process moves to the existing POS main process. On the other hand, if the refueling end signal is not sent from the weighing machine in step SCI, the PO8 device 6
Step S C11) determines whether or not a car wash end signal has been sent from the external operating device 15 for the car wash machine upon completion of the car wash for the customer. After the last flag of the car wash area 20 corresponding to the customer area 18 is released and the car wash data (illustrated path) is read (step 5C12), the process moves to step SC3. On the other hand, in step 5C11 above, the car wash machine external operating device 1
If the car wash end signal is not sent from PO8,
The device 6 determines whether or not the refueling operator presses the maintenance completion key of the maintenance room external operation device 8 in the maintenance room 5 upon completion of the maintenance on the customer vehicle (step SC13). If the refueling operator has not pressed the maintenance completion key, press P.
While the O8 device 6 moves to the existing POS main processing,
When the maintenance completion key is pressed, all data and last flag of the car service area 21 corresponding to the customer area 18 of the message table 17 are read out (step 5C14), and all order flags are set to "F" (work completed). (Step SC15). After this, step S
The process moves to C4.

【Effect of the invention】

As explained above, according to the present invention, the following effects can be achieved. ■In order to quickly and accurately notify customers inside the gas station building of the progress/completion status of various services such as refueling, car wash, oil change, and maintenance, customers remain in the gas station building for long periods of time, unlike in the past. Problems such as this can be resolved. As a result, it is possible to smoothly carry out customer withdrawals within the gas station, thereby making it possible to improve the customer turnover rate and also to achieve improvement in customer service. ■Since it is only necessary to add some functions such as display means and display software to the hardware of the POS system already installed at the gas station, the gas station system of the present invention can be realized at low cost. ■In addition, various services such as refueling, car wash, oil change, and maintenance for the same customer's vehicle can be understood all at once.
It is also possible to issue one sales slip to the same customer. ■Also, since it is possible to display the customer name, specific service names, and transaction details, it is possible to create a sense of intimacy with the customer and to build a sense of trust between the customer and the gas station. It becomes possible. This makes it possible to improve the effect of attracting customers. ■In addition, by displaying the progress/completion status of various services as mentioned above, it becomes possible to develop an image of a cutting-edge gas station that is in line with the information age, and differentiate it from other gas stations. It is possible to achieve this, and it is also suitable for the image battle surface of a refueling station.

[Brief explanation of the drawing]

FIG. 1 is an overall configuration diagram of a gas station system according to an embodiment of the present invention, FIG. 2 is a front view of a message display according to this embodiment, FIG. 3 is a front view of a message display according to a modified example, and FIG. 4 is a front view of a message display according to a modified example. The figure is a front view of the PoS external operating device of this embodiment,
Figure 5 is a conceptual diagram of the message table of this embodiment;
7 is a flowchart of the service start process of this embodiment, and FIG. 8 is a flowchart of the service end process of this embodiment. 1... Fuel station building, 3... Car wash machine (various service equipment), 4... Sales room (fueling station building), 5... Maintenance room , 6...P
O8 device (control means, storage means), 7...Message display (display means), 8...External operation equipment for maintenance room (non-refueling work time setting means, non-refueling work completion Instructing means), 11... Weighing machine, 12...
・External operating device for PoS, 12B... Function key (service item registration means), 13...
・Weighing machine, 14... External operating device for PoS, 1
5... External operating device for car wash machine (non-refueling work time setting means, non-refueling work end instruction means), 17...
Message table (memory means).

Claims (1)

[Scope of Claims] A gas station that is equipped with a gas station building, a weighing machine, and various service equipment, wherein the gas station is installed in the gas station building, and the meter supplies fuel to customers in the gas station building. a display means for displaying the progress status and completion status of service items desired by the customer, such as service, services other than refueling by the various service devices, etc.; a service item registration means for registering service items desired by the customer before starting the service; storage means for storing the service items desired by the customer registered by the service item registration means for each customer and for storing the average refueling time for various types of refueling by the weighing machine; and refueling for setting the scheduled work time for the non-refueling service. outside work time setting means; means for instructing the end of work outside refueling for instructing the end of the work outside refueling; and the average refueling time of the relevant refueling read from the storage means, and the average refueling time set by the outside refueling work time setting means. the progress status of the service item desired by the customer read from the storage means based on the scheduled work time of the outside service, the refueling end output from the weighing machine, and the end instruction of the non-refueling service work by the non-refueling work end instruction means; A fueling station system comprising: a control unit that determines a completion status and controls display of the progress status and completion status of the service item on the display unit.