JPH05120352A - Information registering and providing device - Google Patents

Abstract

PURPOSE:To provide the service for registering and providing information with less manual aid by combining the information registration through the facsimile communication using mark sheets and an interactive retrieving system by an audio response and to provide real-time information. CONSTITUTION:A facsimile system 11 converts the code of image data of the registration information by receiving mark sheet documents to be registered in a hard disk 13a. At the inquiry through a telephone line, a voice system 12 converges an object to be retrieved while responding to the interaction through voice, and reads out the relevant register information while retrieving the hard disk 13a based on the convergence information. The voice system 12 informs the information through voice. Not only the registration of the information but also the confirmation, deletion, and update of the register information through facsimile communication is automated, thereby securing the real-time information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a device for registering and providing information, which combines a facsimile function and a message response function by telephone to enable registration and provision of information using a public line. Regarding

[0002]

2. Description of the Related Art With the progress of a full-fledged information society, it is strongly desired that not only various industrial fields but also the general public receive the latest information by a simple and quick means. In particular, regarding job vacancies information, hotel vacancy guidance information, etc., only real-time information has value, and it is meaningless unless the information is registered and provided extremely quickly.

[0003] Conventionally, in this type of information service, a job seeker or a person who wants to register information such as a hotel side requests public information to the management center by telephone or in writing (mail or facsimile) to request registration. At the center side, a system is adopted in which a dedicated operator inputs the information into a registration / retrieval device and registers it, and job seekers and lodging applicants contact the management center to obtain job offers and vacant room information. Has been done.

In the latter case, the management center is equipped with an automatic voice response system and an automatic search system for inquiries by telephone so that job seekers etc. can provide information suitable for the conditions instructed by dial signals. Sometimes.

However, in the case of adopting the above-mentioned method, since the registration of information depends on the input work of the operator, full-time input of 24 hours is impossible. In addition, the input work requires a great deal of time and labor when the amount of information is large, and as a result, it takes a considerable amount of time from the request for registration of information to the management center side to the actual registration as public information. There is a time delay, and the real-time nature of information disclosure is lost. On the other hand, if the number of operators is increased in order to carry out quick registration, the personnel expenses and the like will increase, leading to an increase in information provision costs.

[0006] Further, in the case of information for which real-time property is desired, it often takes a short time until the content needs to be updated. However, in the above-mentioned method, this updating work must be done by the operator's input work. As a result, the above drawbacks are amplified.

[0007]

On the other hand, recently, a facsimile as an information communication means has become widespread, and is being installed in a company, a business office, etc., and even a home.

Therefore, the present invention receives a request for registration of information by a facsimile, converts the image information into digital information, and automatically registers or updates the information, which is a problem of the prior art. It was created for the purpose of constructing an information registration and provision system that purposely realizes the real-time provision of existing information provision and the labor saving of information input and management.

[0009]

The basic configuration of the present invention is shown in FIG. 1, and image data of a facsimile 1 containing a communication line and a mark sheet original 2 received by the facsimile 1 is analyzed, and the image data is displayed at the mark position. Data conversion means 3 for converting the information shown on the mark sheet document 2 into code data based on the above, a storage means 4, and a registration means for writing the registration information converted by the data conversion means 3 into the storage means 4 in a searchable manner. 5 and the telephone line is accommodated, and when there is an incoming call, the search target is sent by alternately repeating the sending of the voice guidance message according to the search procedure and the reception analysis of the selective response dial signal from the calling source. And the voice guidance means 6 for converting the registration information read out by the retrieval means 7 described later into a voice message and transmitting the voice message, and the narrowing-down information of the voice guidance means 6. Searches the storage unit 4 based on, reading a corresponding registration information to the voice guidance unit 6 retrieval means 7
And a device for registering / providing information, which comprises:

Further, in the present invention, the mark sheet 2
Is provided with an instruction column for designation deletion or designated update of registration information, and based on the instruction information in the same column converted by the data conversion unit 3, the registration unit 5 erases the registration information ahead of the storage unit 4, Alternatively, the new registration information shown on the mark sheet 2 may be updated.

Further, in the above-mentioned invention, each time the searching means 7 searches and reads out each registration information, the registration means 5 increments the read count data corresponding to the registration information, and the data converting means 3 Has a conversion function from code data to image data,
On the other hand, the mark sheet document 2 is provided with an instruction column for confirming the designation of the registration information, and the search unit 7 determines the number of times the registration information is read from the storage unit 4 based on the designation confirmation instruction information of the received mark sheet document 2. Image data relating to the number of times read by the data converting means 3 and read by the data converting means 3 by the facsimile 1 on the mark sheet 2
It is also possible to send the message to the sender.

[0012]

In the present invention, registration of information is performed by facsimile communication using the mark sheet original 2 of a predetermined format, and the mark position and the item of registration information are associated with each other in the mark sheet original 2.

The data converting means 3 converts the image data of the original 2 received by the facsimile 1 into code data based on the relationship between the mark position and the registered information item, and converts the information into code data. 5 organizes the converted data into items in a searchable manner and registers them in the storage means 4. In this way, each time the facsimile 1 receives the mark sheet document 2, the information is registered in the storage means 4.

On the other hand, when there is an incoming call from an external telephone, the voice guide means 6 responds to this, and the voice guide of the registration information retrieval procedure and the retrieval while executing the reception analysis of the response dial signal from the telephone side for the retrieval. Narrow the target. Then, at the stage of being properly narrowed down, the search means 7 searches the storage means 4 based on the narrowed down information to read the corresponding registration information, and the voice guidance means 6 sends the registration information as a voice message to the telephone side. To do.

By the way, the registration information is not always immutable, and a person who registered the information by facsimile may desire to delete or update it. Therefore, the mark sheet 2 is provided with a column for designating its own registration information for erasing or updating, and when the data converting means 3 converts the instruction information in the same column, the registering means 5 registers it in the storage means 4. The request can be met by deleting or updating the information.

For the information registrant, it is often the case that how many times the registered information is searched has an important meaning. Therefore, the read count data is written in correspondence with each registration information in the storage means 4, and each time the search means 7 reads each registration information from the storage means 4, the registration means 5 increments the search count data of the registration information. Let Further, the data conversion means 3 is provided with a conversion function from code data to image data, which is the reverse of the above conversion function. Then, the mark sheet 2 is provided with a column for designating its own registration information and instructing confirmation, and when the data converting means 3 converts the instruction information in the same field, the searching means 7 designates the registered information in the storage means 4. When the read count data of is read out to the data conversion means 3, it is possible to notify the information registrant of the search count by facsimile communication.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS.

FIG. 2 shows a system circuit diagram of the recruitment information registration / provision service system. In the figure, 11 is a facsimile system having a mark sheet document data analysis and image data / code data mutual conversion program, and 12a to 12c create guidance voice messages according to the search procedure of recruitment registration information, and also from a telephone line. Voice system having a program for narrowing down the search target based on the response dial signal of No. 13, a hard disk device (HDD) 13 having a built-in hard disk (HD) 13a for accumulating job registration information, and 14 HDD1
3 is a file server that executes R / W control, 15 is a maintenance system, 16 is a host system that controls the operation of each system described above via a system network, 17 is a modem for a facsimile system, and 18 is a facsimile system 11. Adapters 19a to 19c corresponding to line interfaces are DP-PB converters that convert the DP signal into a PB signal when the telephone line is a DP line.

When a recruiter requests registration / confirmation / deletion of the recruitment information to this service system, a predetermined recruitment information FAX sheet (mark sheet) 20 as shown in FIG. 3 is used. That is, the service center where this service system is installed and the recruiter side have signed a contract in advance, and the recruiter side receives the setting of the company number, password, etc. based on the contract, and the service center explains to the recruiter side. And the above-mentioned sheet 20 is delivered. Then, the recruiter side writes an ID mark consisting of a company number, a password, etc. and a mark indicating the required recruiting condition for each item at each designated place on the sheet 20 according to the delivery manual, and sends it to the service center side. Send by fax. Further, when the recruiter side registers the recruiting information and thereafter requests the updating of the registered information, the updating mark sheet 21 as shown in FIG. 4 is used. still,
"Company number", "Password", "Property code", "Telephone number" on each mark sheet 20, 21
Is the ID mark field, and "Register", "Confirm", "Delete"
-The "Update" column corresponds to the instruction column, and the other columns correspond to the job information column.

Next, each operation in the registration / confirmation / deletion / update mode of the job offer information in this service system is shown in FIG.
9 to 9 will be described with reference to the flowcharts of FIGS.

FIG. 5 shows the operation at the time of receiving the mark sheet document by the facsimile, and when the adapter 18 receives an incoming call,
The signal demodulated by the modem 17 is used by the facsimile system 1
1 captures, decodes and reproduces the image data, and then stores the image data in the image information storage memory (S1 to S3). When the reception is completed, the stored image data is scanned in the main scanning direction, and the image data is converted into code data based on the conversion program (S4, S5). This code conversion is performed by referring to a data table that associates each mark position on the mark sheet with the definition code of its content, and the items of the ID mark column, the instruction column, and the recruitment information column are sequentially code-converted to Code data is temporarily stored in the buffer memory. Next, when this conversion is completed, data analysis is executed and the presence or absence of the mark in the instruction column is checked (S6, S7).
By this analysis / check, if any of the marks of registration / confirmation / deletion / update is selectively entered in the instruction column,
The next process is selected on the basis of the analyzed code data, and the processes A to D are selectively executed (S8, S9).

As a result of the above-mentioned analysis, when the received mark sheet document corresponds to 20 shown in FIG. 3 and the process A is selected because the mark is entered in the registration instruction column, FIG. The procedure is executed. That is, ID
The ID code corresponding to the mark field and each item code in the job information field are transferred to the file server 14 via the system network, and the server 14 writes the ID code and each item code in the HD 13a by the HDD 13 and registers them ( S10). This registration is
The address is selected so that the ID code is associated with each item code and the item code can also be searched.

Further, as a result of the above analysis, when the process B is selected because the mark is entered in the confirmation instruction field, the procedure of FIG. 7 is executed. In this case,
The analyzed ID code is transferred to the file server 14 via the system network, and the server 14 sends the HD
The registration information of the HD 13a is searched by D13, each item code and search count data associated with the ID code are read, and each read data is transferred to the facsimile system 11 via the system network (S11, S12). Here, the “search count data” is the count data that is incremented each time the registered job offer information is searched when there is an inquiry from the job seeker side in the job offer information providing mode described later. On the other hand, in the facsimile system 11, the destination is called by using the telephone number data included in the transferred data (S13). Naturally, this telephone number is the facsimile telephone number (application reception telephone number) on the side of the recruiter who made the confirmation request. When the line is connected by this call, the facsimile system 11 converts the read data (code data) into image data based on a conversion program, and converts the converted image data into a predetermined image format for confirmation and return. After writing to, the data is encoded and compressed, and transmitted to the destination via the modem 17 and the facsimile adapter 18 (S14 to S17). Therefore, the recruiter who has made a confirmation request to the service center using the mark sheet 20 can confirm how many times the recruitment information registered by himself / herself has been retrieved by facsimile communication.

Further, as a result of the analysis / check in FIG. 5, when the process C is selected because the mark is written in the erasure instruction column, the procedure of FIG. 8 is executed. Also in this case, the HD13 is used by using the ID code.
Although a is searched in the same way as the procedure in the case of the process B, after the search, all the item codes related to the recruiting condition of the registered recruitment information corresponding to the corresponding ID code are deleted (S18, S19). ). Therefore, if the recruiter has once registered the recruitment information, but there are applicants who have already secured the personnel, etc., the center can easily request the cancellation of the recruitment information and delete it promptly. It will be possible.

If the mark sheet 21 of FIG. 4 is received as a result of the analysis / check in FIG. 5 and the process D is selected because the mark is entered in the update instruction column, The procedure of FIG. 9 is executed.
Even in this case, the HD 13a is searched using the ID code as in the above procedure, but after the search, each item code related to the recruiting condition of the registered recruitment information corresponding to the corresponding ID code is displayed on the mark sheet 21. The item code relating to the newly selected recruiting condition is rewritten (S20, S21). Further, in this process, since the recruiting condition is newly updated, the search count data associated with the previous registration information is reset to 0 (S2).
2).

Next, the operation of this service system in the recruitment information providing mode will be described with reference to the flowchart of FIG. First, when there is an incoming call to any of the voice systems 12a to 12c through the telephone line, a business type selection guide message is output to the telephone line by voice following the introduction of the service center service (S23, S24). This message is, for example, "Please select an industry from the following."-"Mass communication, planning, public relations etc. ☆☆"-"Sales staff, sales, sales planning ☆☆"-"Foods, food" “☆☆ ban” ・ “service industry ☆☆ ban” / “administrative staff, secretary, management, finance, accounting, accounting ☆☆ ban”… etc. This is to provide guidance to the applicant and ask the job seeker who made the call as to which industry he / she desires.

When the job seeker who has made a telephone call returns the type of business selection, the PB line is directly connected, and the DP-PB converter 19 is connected when the line is a DP line.
When the voice system 12 receives the PB signal converted in step S6 and it is a proper signal, the HD 13a is searched using the industry code corresponding to the signal as a search key (S25 to S).
27). That is, the industry code is transferred to the file server 14 via the system network, and the server 14 causes the HDD 13 to search for a code related to the industry item in the registered job information of the HD 13a, and find the number of properties that correspond to the same code. Return to voice system 12. On the other hand, the voice system 12 that received the number data
Then, the number data is converted into a voice message and converted into a message such as “There are ΔΔ cases in total”, which is sent to the telephone line side and notified to the job seeker side (S28).

Next, the voice system 12 outputs a job type selection guide message to the telephone line by voice (S29).
If you have selected "Foods, Foods" in the industry above, this message follows the guidance "Please choose a job from the following." Store manager, management is ☆☆ "・" Floor,
Hall staff is ☆☆ "・" Cooking and manufacturing is ☆☆ "・
"Counters, sales, etc. are ☆☆" ... and so on, and the job categories related to the selected industry are read out and enumerated, and job seekers are prompted to make that selection. Then, when there is a response from the job seeker with a dial signal as described above, the HD 13a is searched using the job type code corresponding to the signal as a search key (S30-).
S32). This search is executed within the industry selected above, and the number of properties in which the job code matches is returned to the voice system 12, and the voice system 12 says, "There are Δ △ cases in total." By converting the message into another message, the message is sent to the telephone line side and notified to the job seeker side (S33).

With the steps up to this point, the narrowing down by the type of business and the job type is completed from the large number of registered job information, and the voice system 12 subsequently shifts to the execution of the narrowing down by the job seeking condition selection. In this guidance, guidance regarding each question and selection corresponding to the recruitment condition item on the mark sheet 20 or 21 is performed (S34 to S38). For example, regarding work place conditions, "If you want to work along the Seibu Shinjuku Line
No. ”,“ If you want to go along the JR Chuo Line, ☆☆ ”, enumerates the readings and prompts you to make a selection by dialing. The following items are registered recruitment condition items such as attendance time, qualification, age, salary, etc. in the same manner. The selection of job seeking conditions corresponding to is sequentially promoted, the PB signal responded each time is analyzed and converted into code data, and the data is stored in the buffer memory. Regarding the work location condition, the number of cases is calculated by referring to the code data of the work location zip code of the registered job offer condition item.

As a result of narrowing down based on the above-mentioned business type, job type, and various job search conditions, the number of properties to be searched for in a large number of registered job information is considerably small, and the number of properties does not require much time even if read aloud. Become. Therefore,
The voice system 12 transfers each code data stored in the buffer memory to the file server 14 via the system network.
The registered information of the HD 13a is searched to control the registered job information of the HD 13a, and the registered job information that is further narrowed down by the type of business and the job code is read out (S40). Then, the file server 14 returns the company number code of the corresponding registered job information, the application reception telephone number code, and the work postal code to the voice system 12 side through the system network, while the voice system 12 sends those Based on the code data, it is converted into voice data of the company name, telephone number, and general district name, assembled as an introduction message of the job offer, and then sent to the telephone line (S41). For example, 《There are ◇ applicable recruiting companies. / 1st case, □□, ◎ ward ▽▽ town, phone number ◇◇◇◇-◇◇◇◇ / 2nd case …………, and introduces all the relevant properties by voice. As a result, the job seeker who called the service center can know the recruiting company that matches the job seek conditions desired by the job seeker.

When the above notification is made, the voice system 1
2 disconnects the line by putting it on-hook, but at that point H
The DD 13 increments the number-of-times data in the number-of-searches writing area of the registration information searched this time by +1 and registers how many times the search for the job offer is currently performed (S42, S43). The search count data is provided to the recruiter side as confirmation data in the process B described above.

[0032]

EFFECTS OF THE INVENTION The present invention having the above-mentioned structure has the following effects. According to the invention of claim 1, the automatic voice response system, the automatic search system, and the information registration system by facsimile are reasonably combined so that the information registration and provision can be automatically executed without human intervention. It enables the quick registration of information and its search service 24 hours a day. In addition, since facsimile communication is used for information registration and telephone communication is used for searching and providing it, the degree of its widespread use is extremely high, and registration and inquiries from outside are extremely easy. In addition, since the original mark sheet of the registered information remains on the information registrant side, there is an advantage that it is possible to always confirm what information is registered.

According to the second aspect of the present invention, the registrant side of the information can quickly delete or update the registered information by using a facsimile so that real-time information can always be registered and provided. Further, due to this effect, the present invention is not limited to the recruitment information registration / provision system described in the embodiments, but also includes, for example, ticket information, vacancy information for inns and hotels, used car information, vacant seats for trains / buses, etc. It enables the construction of an optimum information service system in the industrial field where information that constantly changes, such as information and restaurant reservation information, must be provided.

In addition, on the side of the registrant of information, it is often of great concern how many times the registered information has been searched, but the invention of claim 3 makes it possible to easily confirm this by a facsimile service. It is possible to enhance the.

[0035]

[Brief description of drawings]

FIG. 1 is a diagram showing a basic configuration of the present invention.

FIG. 2 is a system circuit diagram of a recruitment information registration / provision service system.

FIG. 3 is a diagram showing a mark sheet document for registration / confirmation / deletion.

FIG. 4 is a diagram showing an update mark sheet document.

FIG. 5 is a flowchart showing an operation procedure when a facsimile is received (when a mark sheet document is received).

FIG. 6 is a flowchart showing a registration operation procedure of process A.

FIG. 7 is a flowchart showing a confirmation operation procedure of processing B.

FIG. 8 is a flowchart showing an erase operation procedure of process C.

FIG. 9 is a flowchart showing an update operation procedure of process D.

FIG. 10 is a flowchart showing an operation procedure when a telephone call is received.

[0036]

[Explanation of symbols]

 1 Facsimile 2 Mark Sheet 3 Data Converting Means 4 Storage Means 5 Registration Means 6 Voice Guidance Means 7 Search Means 7 Facsimile Systems 12a-12c Voice Systems 13 Hard Disk Drives 13a Hard Disks 14 File Servers 16 Host Systems 17 Modems 18 Facsimile Adapters 19a-19c DP- PB converter

Claims (3)

[Claims] 1. A facsimile device accommodating a communication line, data conversion means for analyzing image data of a mark sheet document received by the facsimile, and converting information indicated by the mark sheet document into code data based on the mark position. A storage means, a registration means for writing the registration information converted by the data conversion means into the storage means in a searchable manner; a telephone line accommodated; and when there is an incoming call, a voice guidance message is sent according to the search procedure, A voice guidance means for narrowing down the search target while alternately repeating the selective response dial signal reception analysis from the calling source and converting the registration information read out by the search means described later into a voice message and transmitting the voice message. , A search for searching the storage means based on the narrowing down information of the voice guidance means and reading the corresponding registration information to the voice guidance means An apparatus for registering / providing information, comprising means. 2. The mark sheet is provided with an instruction field relating to designation deletion or designation update of registration information, and the registration means erases the registration information ahead of the storage means based on the instruction information in the same column converted by the data conversion means. Or the information registration / provision apparatus according to claim 1, wherein the registration information is updated to the new registration information shown on the mark sheet. 3. Each time the retrieval means retrieves and reads out each registration information, the registration means increments the read count data corresponding to the registration information, and the data conversion means converts the code data into image data. The mark sheet is provided with a conversion function. On the other hand, the mark sheet is provided with an instruction field for confirming the designation of the registration information, and the retrieval means performs data conversion of the number of times of reading the corresponding registration information from the storage means based on the instruction information of the designation confirmation in the received mark sheet document 3. The information registration / provision apparatus according to claim 1 or 2, wherein the facsimile transmits the image data relating to the number of times of reading, which is read by the data conversion means, to the transmission source of the mark sheet.