JPH05219226A - Malicious call recording system in digital electronic exchange - Google Patents

Abstract

PURPOSE:To record a malicious call during talking and to monitor the call by connecting a recorder and a specific subscriber to a conference trunk during talking. CONSTITUTION:When a talking opposite party (malicious call) 1 and a digital multi-function telephone set 2 are talking with each other and a function button 3 of the telephone set 2 is depressed, a control section 4 controls a channel switch 5 to connect the talking opposite party 1 and the telephone set 2 and a trunk 7 to a conference trunk 6 thereby bringing the three parties into the conference talking state. Moreover, the control section 4 controls the trunk 7 to send a start signal representing recording start to a recorder 8 thereby starting recording and it is stopped by the depression of the function button 3 of the telephone set or the termination of the call. That is, a malicious call is automatically recorded by the simple operation from the telephone set 2 and the transmission of a start signal is momentarily processed, then no recording is noticed. Moreover, the malicious call is monitored and recorded by using a specific telephone set.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a malicious call recording method in a digital electronic exchange, and more particularly, it can automatically record the contents of a malicious call by operating a function button of a digital multi-function telephone, and at the same time as recording, other telephones It relates to a malicious call recording method that can monitor the contents with.

[0002]

2. Description of the Related Art Conventionally, when recording a malicious call, a recording device is added to each telephone and the recording device is manually activated when necessary, or an automatic recording device is added to an exchange to obtain a special number from the telephone. By operating (hooking + special number), an automatic recording device was connected to the communication path and automatically started and recorded. Further, the conventional exchange does not have a function of monitoring the content by another specific telephone (specific person) during recording.

[0003]

SUMMARY OF THE INVENTION In this conventional malicious call recording method, a method of adding a recorder to each telephone is
Since it is necessary to directly activate the recorder, there is a problem that the operation method is not unified when the type of the recorder is different and the function efficiency for adding the recorder to each telephone is lowered.

In the system in which an automatic recording device is added to the exchange and a special number operation (hooking + special number) from the telephone is used for recording,
Since unnecessary sounds such as hooking pulse sounds and PB tones are sent to the other party, there is a problem that the recording operation is noticed. Further, in the conventional method, the content cannot be monitored by another specific telephone (specific person) during the malicious call recording.

It is an object of the present invention to provide a malicious call recording method in a digital electronic exchange capable of connecting a recorder and a specific subscriber to a conference trunk during a call and recording and monitoring a malicious call during the call. Especially.

[0006]

According to the malicious call recording method in the digital electronic exchange of the first invention of the present invention, a digital multifunction telephone having a plurality of function buttons and an automatic recording device are connected in the digital electronic exchange. The trunk part,
The contents of a malicious call during a call by connecting a conference trunk part that can pull in a plurality of communication paths and make a conference call, and two persons who are in a call by the operation of the digital multifunction telephone and the automatic recording device to the conference trunk part. Is automatically recorded.

The malicious call recording method in the digital electronic exchange of the second aspect of the present invention is a digital electronic exchange, in which a digital multi-function telephone having a plurality of function buttons, a trunk portion for connecting an automatic recording device, and a specific telephone A trunk unit for calling a telephone, a conference trunk unit for pulling in a plurality of communication paths to make a conference call, two parties in a call by operating the digital multifunction telephone and the automatic recording device are connected to the conference trunk unit, In addition to automatically recording the contents of malicious calls during a call, a control unit that automatically calls a specific telephone and connects it to the conference trunk when the telephone responds and controls so that the contents of malicious calls can be monitored. Have.

[0008]

The present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of the first invention, and FIG. 2 is a block diagram showing an embodiment of the second invention. FIG. 3 is a flowchart of the first invention, and FIG. 4 is a flowchart of the second invention.

The exchange is a digital multi-function telephone 2 having a plurality of function buttons and a trunk section 7 for connecting an automatic recording device.
And a conference trunk unit 1 capable of conducting a conference by pulling in a plurality of communication paths.

The first invention will be described. When the function button 3 of the digital multifunctional telephone 2 is pressed while the other party (malicious call) 1 and the digital multifunctional telephone 2 are in a call (S1), the control unit 4 controls the call path switch 5 to make a call. The other party (malicious call) 1, the digital multi-function telephone 2 and the trunk 7 are connected to the conference trunk 6 to bring these three parties into a conference call (S2). Further, the control unit 4 uses the trunk 7
Control to start a recording start signal to the recorder 8 (S
3). The recorder 8 starts recording (S4) and stops it by ending the call or pressing the function button of the multi-function telephone 2 (S5).

As described above, a malicious call can be automatically recorded by a simple operation from the telephone. Moreover, since the state change to the conference call and the sending of the recording start signal can be instantaneously processed, the recording operation is not noticed by the other party (malicious call).

Next, the second invention will be described. It comprises a digital multi-function telephone 2 having a plurality of function buttons, a trunk section 7 for connecting an automatic recording device, and a conference trunk section 6 for pulling in a plurality of communication paths and making a conference call. When the call button (malicious call) 1 and the digital multi-function phone 2 are in a call, when the function button 3 of the digital multi-function phone 2 is pressed (S1), the control unit 4 controls the call path switch 5 to (Malicious call) 1, the digital multifunctional telephone 2 and the trunk 7 are connected to the conference trunk 6 to bring the three parties into a conference call (S2). Further, the control unit 4 controls the trunk 7 and sends a start signal for starting recording to the recorder 8 (S3). When monitoring the call contents while recording a malicious call here (S
6) The control unit 4 controls the monitor call trunk 9 to automatically call the specific telephone 10 (S7) and connects it to the conference trunk 6 when the other party answers (S8). Recording is stopped by ending the call or pressing the function button of the multi-function telephone 2 (S5).

Thus, a malicious call can be automatically recorded by a simple operation from the telephone. Moreover, since the state change to the conference call, the transmission of the recording start signal, and the connection of the specific telephone to the conference trunk can be processed instantly, the recording operation is not noticed by the other party (malicious call). Furthermore, a malicious call can be monitored at the same time as recording by a specific telephone.

[0014]

As described above, according to the first aspect of the present invention, since a malicious call can be automatically recorded by a simple operation (only by pressing the function button) from the telephone, even if the type of the recorder is different. The effect is that the operations can be unified. Moreover, since the call is not affected during the recording operation, there is an effect that the recording operation is not noticed by the other party (malicious call).

In the second aspect of the present invention, the content can be monitored by another specific telephone (specific person) during the malicious call recording. Further, there is an effect that the malicious call handling is not limited to one person.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of a first invention.

FIG. 2 is a block diagram showing an embodiment of the second invention.

FIG. 3 is a flowchart of the first invention.

FIG. 4 is a flowchart of the second invention.

[Explanation of symbols]

 1 Calling party (malicious call) 2 Digital multifunction telephone 3 Function button of digital multifunction telephone 4 Control unit 5 Call path switch 6 Conference trunk 7 Trunk 8 Recorder 9 Monitor call trunk 10 Specific telephone

Claims (2)

[Claims] 1. In a digital electronic exchange, a digital multi-function telephone having a plurality of function buttons, a trunk portion for connecting an automatic recording device, a conference trunk portion for making a conference call by pulling in a plurality of communication paths, and the digital multi-function telephone. A control unit is provided which connects two persons in a call and the automatic recording device to the conference trunk unit by operating a function telephone and controls so as to automatically record the contents of a malicious call during the call. Malicious call recording method for digital electronic exchanges. 2. In a digital electronic exchange, a digital multi-function telephone having a plurality of function buttons, a trunk portion for connecting an automatic recording device, a trunk portion for calling a specific telephone, and a conference telephone that pulls in a plurality of communication paths. A conference trunk that can be performed, two persons in a call by operating the digital multi-functional telephone and the automatic recording device are connected to the conference trunk, and the contents of a malicious call during a call are automatically recorded and specified. A malicious call recording method in a digital electronic exchange, characterized by having a control unit for automatically calling the telephone set and connecting it to the conference trunk section so as to monitor the contents of the malicious call.