JPH0540664A - Remote maintenance device - Google Patents

Abstract

PURPOSE:To acquire the system fault information without referring to a display, etc., of a maintenance center by providing a sound signal receiving part which receives the sound signals from a sound signal generating part where the occurrence of a fault is informed. CONSTITUTION:When a basic processing part 4 of an SVP 2 detects a fact that a fault like a system down, etc., occurred in a computer system 1, the sound signals are transmitted to a sound receiving part 7 of a maintenance center 3 and another sound receiving part 7 from a sound signal generating part 6 through a circuit control part 5. At the same time, the part 4 supports a program which selects the part 7 to which the sound signal is transmitted through the part 5 in accordance with the type of the fault like a system down, etc., of the system 1. Thus a due part 7 can be decided in accordance with the type of the fault of the system 1. Thus it is possible to obtain a remote maintenance device which can acquire the fault information without referring to a display, etc., and also can reduce the overlooking frequency of the display.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote maintenance device for remotely maintaining a computer system.

[0002]

2. Description of the Related Art A conventional remote maintenance device shown in FIG. 4 is used to detect a system failure or the like of a computer system 1 and is connected to the computer system 1.
2 and a maintenance center 3 connected to the SVP 2 via an interface. In this case, SVP2
Includes a basic processing unit 4 and a line control unit 5.

When a system failure or the like occurs in the computer system 1, it is detected by the basic processing unit 4 and displayed on the display of the maintenance center 3 through the line control unit 5.

[0004]

However, in the conventional remote maintenance device, it is necessary to look at the display such as the display of the maintenance center in order to obtain information such as a system failure, and there is a high possibility that the display will be overlooked. .

Therefore, a technical problem of the present invention is to provide a remote maintenance device that can obtain information such as a system failure without looking at the display of a display such as a maintenance center and can easily overlook the display. is there.

[0006]

According to the present invention, in a remote maintenance device for controlling a line to transfer a fault in a system, a voice signal generator for notifying the occurrence of the fault by a voice signal, and the voice signal generating unit. There is provided a remote maintenance device having at least one voice signal receiving unit for receiving a voice signal from a signal generating unit.

Further, according to the present invention, in the remote maintenance device, the voice signal generating section includes a voice table storing voice data corresponding to the type of the fault, and when the fault occurs, the voice table is generated. A remote maintenance device is obtained in which voice data corresponding to the fault is transmitted to the voice signal receiving unit.

On the other hand, according to the present invention, in the remote maintenance device, the remote maintenance device further comprises a voice conversion unit for converting the type of fault into voice data, and outputs the voice data through the voice signal generation unit. A remote maintenance device characterized by the above is obtained.

[0009]

In the remote maintenance apparatus of the present invention, when a failure such as system down occurs in the computer system, the voice signal generator transmits the voice signal to the voice receiver of the maintenance center and other voice receivers.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of the first embodiment of the present invention. In FIG. 1, an SVP 2 connected to a computer system 1 and a maintenance center 3 connected to the SVP 2
And have. The SVP 2 has a basic processing unit 4, a line control unit 5 connected to the basic processing unit 4, and a voice signal generation unit 6,
They are connected to each other. The line controller 5 is connected to the maintenance center 7 and the voice controller via an interface such as a switch.

Next, the operation of the remote maintenance device of the first embodiment will be described.

In the illustrated remote maintenance device, when the basic processing unit 4 of the SVP 2 detects that a failure such as a system down has occurred in the computer system 1, a voice signal generation unit 6 transmits a voice signal through the line control unit 5. It is transmitted to the voice receiving unit 7 of the maintenance center 3 and other voice receiving units 7.
In addition, the basic processing unit 4 of the SVP 2 supports a program that selects the voice receiving unit 7 to be transmitted through the line control unit 5 in accordance with the type of failure such as system failure in the computer system 1, so that the computer system 1
The voice receiving unit 7 to be transmitted through the line control unit 5 can be selected according to the type of failure such as system down.

FIG. 2 is a block diagram of the second embodiment of the present invention. As shown in the figure, the second embodiment is different from the first embodiment in that the voice generating unit 6 of the second embodiment has a voice table 8. In the remote maintenance device according to the second embodiment of the present invention, the basic processing unit 4 of the SVP 2 is the computer system 1
When it is detected that a failure such as a system down occurs in the audio signal generator 6, the audio signal generated by the audio data in the fixed format audio data of the audio table 8 of the audio signal generator is changed from the audio signal generator 6 to the line controller 5 To the voice receiving unit 7 of the maintenance center 3 and other voice receiving units 7. Further, the basic processing unit 4 of the SVP 2 supports a program that changes the combination of the type of failure such as a system down in the computer system 1 and the fixed format audio data transmitted through the line control unit 5,
It is possible to change the type of failure such as a system down in the computer system 1 and the combination of audio signals of fixed format audio data transmitted through the line control unit 5.

FIG. 3 is a block diagram of the third embodiment of the present invention. As shown in the figure, the third embodiment differs from the first embodiment in that it has a voice conversion unit 9 connected to each other. In the remote maintenance device according to the third embodiment of the present invention, the basic processing unit 4 of the SVP 2 is the computer system 1.
When a failure such as a system down is detected in, the information such as the failure displayed on the display of the maintenance center is directly converted into voice data by the voice conversion unit 9, and the voice signal generation unit 6 outputs the voice. The signal is transmitted to the voice receiving unit 7 through the line control unit 5.

[0016]

As described above, according to the present invention,
It is possible to provide a remote maintenance device that has the voice signal generation unit and the voice signal reception unit and can obtain information such as a system failure without looking at the display of the maintenance center.

[Brief description of drawings]

FIG. 1 is a block diagram of a first embodiment of the present invention.

FIG. 2 is a block diagram of a second embodiment of the present invention.

FIG. 3 is a block diagram of a third embodiment of the present invention.

FIG. 4 is a block diagram of a conventional example.

[Explanation of symbols]

 1 computer system 2 SVP 3 maintenance center 4 basic processing unit 5 line control unit 6 audio signal generation unit 7 audio reception unit 8 audio table 9 audio conversion unit

Claims (3)

[Claims] 1. A remote maintenance device that transfers a fault in a system by controlling a line and receives a voice signal generation unit for notifying the occurrence of the fault by a voice signal, and a voice signal from the voice signal generation unit. A remote maintenance device comprising: at least one voice signal receiving unit. 2. The voice signal generating unit according to claim 1, comprising a voice table storing voice data corresponding to the type of the fault, and when the fault occurs, a voice corresponding to the fault is output from the voice table. A remote maintenance device, wherein data is transmitted to the voice signal receiving unit. 3. The remote maintenance device according to claim 1, further comprising a voice conversion unit for converting the type of fault into voice data, and outputting the voice data through the voice signal generation unit. apparatus.